Hampton Bay Patio Furniture Reviews

I bought a Hampton Bay lighted umbrella at Home Depot. On a windy day, with the umbrella in the down position, the umbrella post was bent in half by the wind. I have had the umbrella for just over a year. There was no problem with the working parts of the umbrella but the company does not want to either replace the umbrella or give me a refund as the umbrella is out of warranty. However, my argument is that the pole should not have bent and the age of the umbrella is not a factor in the damage that the windstorm caused to the pole. Umbrella pole bent at a right angle. The quality of the metal is extremely poor. The company, World Factory, does not want to replace the umbrella nor refund my money so I am out over $100.

I purchased a Hampton Bay patio set from Home Depot in June of 2008. In September of 2009, one of the swivel chairs broke. The base of the chair sheared off completely. Then the following month, October, it happened to the other swivel chair. These were chairs that were not extensively used over a year period.

I purchased the Hampton Bay 9 ft. Solar Lighted Umbrella from Home Depot in San Rafael about 1-1/2 years ago. Yesterday, I came home and the umbrella had cracked and broken in the pole where the umbrella can be tilted. Two pieces were on the ground, the metal piece was literally twisted/broken and the umbrella is laying on my table on its side. Their warranty is covered for 1 year and when I called Home Depot they said that, without a warranty, there's nothing they can do.

I received our patio as an anniversary gift. It rained, and we have rusty water that pours out from every direction from the chairs and table legs. It comes out for days after a rain. It has ruined the outdoor rugs that were under the set and left a rusty color all over the patio that does not come off. I am not happy with the whole thing, and I know our children are upset with the 50th anniversary gift that spews rusty water constantly and has colored our whole patio with rust.

Hampton bay table exploded. I made a complaint to Home Depot. They said they did an investigation and found nothing wrong. How can 5000 tables explode across the US and nothing is wrong? They said the manufacturer went out of business and I can pay $250 for a new glass top. Home Depot needs to back their products and recall these tables.

I bought a Hampton Bay Patio Set in 2007 at the Home Depot for $499. It was the rectangular table with 4 chairs and 2 swivel chairs. We were having 50 people over for my son's first birthday party starting at 4PM. At 3PM, we heard a loud explosion from outside. To my amazement, I found the glass table top completely smashed. Thousands of tiny pieces everywhere. It was a complete disaster and we actually had to move the party to my in-laws because of the broken glass. This product is trash. I would not recommend it to anyone. Home Depot should be ashamed of themselves for carrying such a cheap product!

Hampton Bay 3 piece dining set, chairs broke at welds. Consequences: $300 down the drain.

I purchased a Hampton Bay patio set with a glass table top. The table top exploded all over my daughter, who was adjusting the umbrella. She ended up with multiple shards of glass in her arms and legs and bled. I had to hose her off with the garden hose to get the glass off - it was everywhere, even in her hair! I am appalled to hear so many other folks have had similar experiences with the glass table tops. This is a very unsafe product and I will recommend this, folks: go elsewhere for patio furniture.

Hampton Bay patio glass-top table. One afternoon the glass exploded into many, very small pieces. No one was hurt; everyone was inside our house. What a mess! We feel very lucky. We were finding glass slivers for weeks after. We had a few finger ** from the glass.

The glass top shattered on my new patio set which I just bought and haven’t used yet! It’s sitting in my basement waiting for my deck to get finished and the glass was broken for unknown reasons and $300 at the local glass shop to fix it? Come on!

Less than a year ago, we bought a Hampton Bay Calabria dining set and a Hampton Bay rectangular Calabria umbrella (model DA9MKT-ROS) at Home Depot. The umbrella base is very light. The wind blew it recently and ruined the umbrella's base pole and the table's umbrella reducing ring. Parts seem to be almost impossible to obtain. Should I throw away the $500-worth Hampton Bay Calabria dining set and the $149-worth Hampton Bay Calabria rectangular umbrella? Home Depot, please come to the rescue. We are talking a good $650 wasted!

We recently purchased a patio furniture set by Hampton Bay / BJ Furniture at Home Depot. When I tried to register the products for warranty, I went to the site, and tried to register the purchase, but there is no place to register the stuff! You get a total runaround! I started to think something was fishy. Then, I found all the complaints by consumers about how their glass top tables explode for no apparent reason! I have grandchildren that play on my patio and now I'm scared! What the ** is going on? I contacted Home Depot about it but have not yet heard back. Why aren't the glass top tables being recalled?!

The first Hampton Bay umbrella that I bought only two years ago ripped near the top. I recently replaced the umbrella with a new one from Home Depot (also a Hampton Bay) that has solar powered LED's. The solar powered LED's don't work at all. If this is the quality to be expected from Hampton Bay, then I guess I'm spending my money with the wrong company.

My glass table top on my Dana Point manufactured under the Hampton Bay name for Home Depot had shattered into tiny little shards. Around 3:00pm, I heard a loud popping/breaking sound out on my patio. It looked like my patio was covered with 7,000 tiny pieces of ice. The high velocity resulted in glass fragments being imbedded in the backs of my matching sling chairs. After the glass shattered, the entire table fell over and broke off the top section of the matching umbrella. Glass was everywhere. Glass shards were actually embedded in the screen of my sliding glass door. It took hours to clean it up.

Last night, I was sitting in the chair from Hampton Bay sold by Home Depot and the welds broke and I fell to the ground with my daughter in hand and hurt myself. This was not the first time that these chairs broke on us. My mother-in-law just bought the chairs less than a year ago.

Last night, I was sitting in the cir from Hampton Bay sold by Home Depot and the welds broke and I fell to the ground with my daughter in hand and hurt myself. This was not the first time that these chairs broke on us. My mother in law just bought the chairs less than a year ago. I have bruising on my heel and on my butt cheek, and my back hurts badly!

We purchased a Hampton Bay Patio Set, table plus 4 chairs and 2 rocking/swivel chairs in 2005. The paint is chipping off of the table and looks terrible. We haven't really used it very much. Also, both of the rocking/swivel chairs broke. The first time, my husband fell backwards into the planter and almost hit his head on a big boulder that is in there. The second rocker someone was sitting in and we heard it crack. When we looked underneath, we found that both chairs broke in the exact same place. We couldn't do anything but throw them away.

I purchased the Hampton Bay Simone set patio furniture from Home Depot in 2005. The catalog which I used to purchase the furniture had a 7-year warranty published in it. Now, four years later, the furniture is falling apart. The slings have holes in it. The paint is chipping off the aluminum frame. The rope is breaking inside the umbrellas. I contacted Home Depot and the manufacture of the furniture. Neither one will take responsibility for this error. I paid $3,200.00 for this furniture and I feel like someone should be responsible for misrepresenting the warranty of this furniture. I now have four chairs with tears in them, six chairs with paint flaking off in multiple areas, and two broken umbrellas and no one will do anything.

I bought an 8-piece, 9 if you include the umbrella stand, patio set and the glass exploded into a million pieces when no one was using it and the umbrella was covering it. We ended up making a wood top for it out of cedar. The set was over $600. I tried to call Hampton Bay for a replacement and they wouldn't do it. Home Depot does not have a recall on it either.

My glass table top shattered for no apparent reason. One minute, it's was fine; the next minute, it was all over the deck.

I bought a three-piece balcony set and the one chair broke in three places where it is soldered. They don't carry that set in Home Depot anymore and I don't know how to reach the company. It was a $300 set and now I only have one chair and can't even add to it.

I have purchased several items from Home Depot from the Hampton Bay (Lasserre patio series). The 7-piece table set had a frame issue. The 5-piece Lasserre bar set has an issue with one of the swivel bar stools. BJI has none of these chairs or components of these chairs. They have no plans to manufacture any more as well. I have over $3000 worth of Hampton Bay Lasserre furniture that is less than 3 years old and I am not able to make warranty claims or purchase replacement parts.

I purchased two 7-piece Hampton Bay outdoor sets. The glass in both tables shattered into a million pieces. Now both sets are utterly useless. Sure there should have been a recall by Hampton Bay or Home Depot?

I purchased in 2008 the Hampton Bay Folian Table and 6 chairs (7-piece set), and the Bistro Set (3 pieces) from Home Depot. Last weekend, the large glass tabletop completely shattered into a million pieces for no reason. Thank goodness we were not sitting at the table at the time. Apparently, I am not the only person that this has happened to and think there should be a recall. We should be given new tabletops or a new set. Also, the "paint" is chipping off the table and a couple of the chairs. For what this furniture cost me, it hasn't held up well at all and I am very disappointed.

Glass patio table top shattered for no reason. Hampton Bay is the name on it.

The base of a Hampton Bay swivel chair from Home Depot failed this morning. The aluminum welds failed, and I fell backwards and hurt my back. Fortunately, my head hit the grass beside our concrete patio, or I would probably be dead. This swivel chair is part of a set of two chairs and a table with a tile top. I purchased this set last year. This is just poor workmanship, which is what you would expect from China. Home Depot and Hampton Bay products should both be held accountable when they distribute and sell bad products.

My wife and I purchased the Hampton Bay patio furniture set from Home Depot in May of this year. After a month of owning the furniture, the glass table top exploded for no apparent reason. Millions of pieces of glass were all over our deck. It took me 3 hours to clean it up. I also sliced my foot open on a piece. We have two small dogs so we had to make sure that we got all of the glass up. To this day, we are still finding glass. I am extremely disappointed, especially now that I am seeing the hundreds of similar complaints. I also see that there is nothing we can do but look for a better set. I had a bad feeling about the set since it started rusting after its first night in the rain. Paint also started chipping off no more than a week from buying it. Very poor product and something needs to be done. Home Depot was of no help, of course.

I purchased specifically an outdoor sitting set and outdoor table and chair set by Hampton Bay. I absolutely love it, but after taking all the furniture out from storage, I found paint chipped off on almost all of my feet of the chairs and noticed a little bit on the tables. All items were wrapped in plastic and stored in a weather proof shed. No moisture, snow, ice or rain was able to touch the furniture. We even had the furniture placed in the yard purposely so that they wouldn't get damaged.

I purchased a Hampton Bay patio table from Home Depot last year. Six months after purchase, the table top shattered spontaneously when not in use. I recently replaced the glass by taking it to a glass company. While the table was there, another customer was bringing their table in for the same problem.

The glass shattered into a million pieces while no one was using it.

I purchased a seven-piece Folian Dining Set from Home Depot on July 28, 2006. Just three years later, my table top unexpectedly broke into a million pieces. No one was using it. I have gone online to find a number to lodge my complaint with the manufacturer and to get a cost of a replacement. After reading complaint after complaint, I think there should be a national recall and we all should be given a new table top. Please advise. Thanks.

My daughter was sitting at the Hampton Bay Patio Table when a slight gust of wind came and lightly lifted the umbrella while in the stand. This was just a breeze, when all of a sudden the entire glass table top burst with glass flying all over the yard. Luckily, my daughter had only a couple of minor cuts. I purchased the patio set from Home Depot in Glendale, WI in late spring of 2007.

This 4th of July, the chair broke. All three legs broke right through the cheap Chinese aluminum. I called Home Depot, and I've been getting the runaround for days. This isn't a warranty issue; this is a defectively manufactured item that should never have been sold. Just look at the number of complaints about this. Our other matching chair is cracked in the exact same area. It's less than 3 months of use. I'm still going round and round with Home Depot. I suggest we all get together and start a class action lawsuit.

After many shattered tables on my patio, I invested in a teak table from the woods of the rain forests, guaranteed to withstand anything and to nothing happening to the piece which was a 7-piece set table and chairs paid $1169.Yes, I did. It weighed over 200+ lbs. I put it together, piece by piece, and it took 2 days. It was beautiful looking (surprise). The very next day, it rained. God was talking to me it seems, the wood turned brown. Okay, maybe it was the first day. Well it rained again and the wood started to split so much that my daughters had splinters just sitting on the chair.

My 16-year-old daughter was sitting in one of the chairs when all of a sudden, the welds literally broke, and she slid on to the floor. Luckily, she landed on her bottom and elbows, but it could have been much worse. My patio set is only two years old, and is only used in the summer. So after six months of use, this happened. We are worried to use the other chairs now. No warranty after one year.

Purchased a patio set for several hundred dollars. It was used one summer, and the set was covered by back yard canopy, stored in garage for the winter, pulled out this spring and the paint was falling off. It seemed like the metal frame was not prepped properly. I've spent six hundred dollars and the set looks terrible after one season of use.

I have (had) the Hampton Bay dining set with the glass top. I was sitting at the table and reading when the glass top exploded for no apparent reason - glass shards went everywhere. I called the customer service hot line: no help there. Apparently, they know they have a problem with this set because they no longer have it. But they have a similar style, only with a tile top instead of glass. I think Home Depot should replace all glass top tables with the tile ones at no cost to the customers!

I purchased a Hampton Bay patio table from Home Depot over a year ago. Two days ago, July 4, as the table sat unattended at pool side, the table top glass exploded into a million pieces. Yes, pieces in the pool as well. It has been a nightmare trying to clean up all the fine pieces of glass. It's two days later and I'm still picking up pieces of glass. What happened? A tempered glass should not have broken into a thousand pieces while unattended. My children could have been sitting there eating dinner. How do I get a replacement glass?

I had this patio set setting on my back deck. When I came home from work one day, I found the glass top shattered into pieces. We had just paid $250.00 for this set about 4 months prior. I have not yet tried to replace the glass, but I have been told that to replace is very expensive.

I, along with the hundreds of other complainants, have now owned a Hampton Bay Patio Set. We had the same exact thing happen. We were sitting outside and all of a sudden, the table just exploded and glass were everywhere. My set was 4 years old and I am now left with a useless set also. I tried to contact the number on the paperwork and it is out of order. Home Depot told me they cannot get any replacement glass from the company. I have made several phone calls to glass companies and I would have to spend in-between $350.00 to $400.00 for the glass. It is an obvious defect for everyone's table to be doing the same thing. I have 6 chairs, an umbrella side table and chaise lounges that are useless. I will never own another glass table. We took such care of our table each year, bringing it inside during the winter, for what? I think a class action suit should be filed!

I too, own a Hampton Bay Patio set. I purchased it in the summer of 2007 from Home Depot. I set it up yesterday and today, for no apparent reason, the table shattered into a million pieces. I had to spend about 2 hours finding all the little pieces of glass, which included picking them out from between the boards of my deck and then having to pressure wash it after that. There are still pieces wedged in places I can't get them out of. After quite a bit of online research, it appears that it will not be worthwhile attempting to replace it.

The patio furniture that was purchased late last summer has lost its clear coat and looks terrible. I don't know what to do. Home Depot will not take it back so we are stuck with a table that is very disgusting to look at. I can have it refinished by someone but it will not look the same as the other pieces we purchased. I am very disappointed in Home Depot for not standing up to the product they sell and also Hampton Bay Mfg. for having their product made in China instead of the USA.

I purchased a Hampton Bay 7 piece dining set for the pool side. The table had a brown tinted glass top which exploded spontaneously. On May 26th, we were putting the cushions in the chairs when the table top glass exploded into a million pieces. To replace the top was more expensive than buying a new table. The new table was not made by Hampton Bay. I learned my lesson the hard way, not to buy patio furniture from Home Depot. Now, after having the table set for a year, the paint on all the chairs has bubbled up and is flaking off. We had guests coming to swim and spent hours sweeping up the pieces of the table top. We had to replace all the chair cushions because shards of glass were embedded in them. I had to buy a new table.

What really makes me want to pull out my hair (in reference to this company at least) is that in the process of hiding from people that they ripped off, I have no way of simply ordering replacement cushions to match my set. If this company would just deal with their mistakes (and make their phone number known to more than just employees), they might make a few dollars from customers that just want to buy their products. What a novel idea. I’ll advertise an attractive product and not tell anybody how to buy it. Yeah! Maybe I, too, will have to file for bankruptcy. Bottom line: if ever you buy anything from the Home Depot labeled "Hampton Bay," you will only be irritated, unhappy with the quality of service, and, worst of all, bald (unless you're naturally bald, which is not bad).

My husband and I purchased the 7-piece Hampton Bay outdoor patio set (for over $900) only 2 months ago. All of a sudden, the wind picked up and moved the umbrella (which was closed at the time and was nestled in the umbrella base), shattering the glass tabletop into a million pieces and completely terrifying my self and my 2 young children. I am very knowledgeable when it comes to the internet, but I cannot find a website for Hampton Bay to save my life! This is ridiculous, and I need it resolved ASAP. Please Help! Thank you.

We purchased the Hampton Bay Patio set from Home Depot about a year ago and had the glass completely shatter today. The glass table top completely exploded all over myself and my 2 year old son, cutting us both. It spontaneously exploded, covering my deck with millions of pieces of very sharp glass shards. It took hours to clean. Extremely disappointed with the lack of help (and compassion) from Home Depot. I expected more from such a large company. I am now left not only without a patio table, but to try to figure out how to replace the broken table top. All avenues look unfortunately expensive.

I purchased a Hampton Bay Patio set from Home Depot and on one beautiful sunny day, the glass shattered, almost hurting my two-year old. Glass was everywhere and I have bad cuts in my skin from picking up the glass. I researched to see if it was defective and found hundreds of people that experienced the same thing. The incident resulted to a bruise on my hand, glass in my leg, and glass in my wife, child and dog's foot.

We have the 8-piece Hampton Bay patio set (Charm). Both our swivel chairs broke from the base where it's welded. I contacted a local welding shop that welds aluminum, and it said, "Don't bother; they'll break again." Unsatisfied with the answers from Home Depot, I kept digging and calling. Finally, I got a manager on duty to find me the right number to the manufacture! It answers as a Home Depot line but is for Hampton Bay.

I purchased a Hampton Bay outdoor umbrella last year for Father's Day. This year, I had to take it back because the chrome pin that allows you to tilt the umbrella just breaks off. This is the second time we have had to return our umbrella for the same reason. This is not a cheap umbrella; it cost almost $300.00. Home Depot is kind enough to return them without a sales slip, but how many times is this going to happen?

Not that it is any surprise based on the literally hundreds of similar reports, but the glass on my Hampton Bay patio set purchased at Home Depot just exploded for no reason into a million pieces. I will be addressing this with Home Depot and will post an update as to whether or not they were helpful in dealing with the defective product.

I spent $900.00 on a 7-piece Hampton Bay patio set. Within a year, the paint has flaked off the chairs. A year later, all of the tiles are falling off around the outer table top. It's like it's disintegrating. And rust? Wow, I've owned cars in the snowbelt that held up better. This set has barely been used. There is no reason it should look so bad.

We purchased the Hampton Bay 7-piece patio table 2 years ago. I think the style is "Folian". We really enjoyed it until June 12, 2009 when the table glass shattered in a million pieces. No one was hurt, but we had to sweep up the glass, use a shop vac and pressure wash our deck. This took all day. We have a small dog that stays on the deck and we wanted to make sure it couldn't get hurt. We also purchased the "bistro set". So, now we will have to find replacement glass top. We spent a lot of money so the all the patio furniture would match. Thus, replacing all the pieces would cost too much.

Luckily, no one was around when for no reason, my Hampton Bay patio table glass broke into a million pieces. It sounded like a lightning bolt when it exploded. It took 2 hours to clean up the mess and broke a candle holder I had on top of the table.

I purchased a 5-piece Hampton Bay Patio Set from Home Depot on May 30, 2009 and for no apparent reason, the glass on the table shattered to tiny pieces on June 13, which was exactly 2 weeks from the original date of purchase.

I purchased a Hampton Bay Dana Point II 5-piece patio set, and for no reason, it just burst into thousands of pieces, covering our deck with glass. Thankfully, we were inside eating dinner. There is absolutely no reason for this to have happened. We spent several hours cleaning up glass and picking it out from between the spaces between the deck floor boards.

I purchased a 5-piece Hampton Bay patio set from Home Depot last summer. I normally keep the cushions in if it is going to rain. They were rained on twice and were ruined, stained, and still wet days later. Unfortunately, if you sit on the chairs without cushions, the faux wicker stretches out so they must have cushions. We would have to replace cushions, but can't find replacements.

I bought a Hampton Bay patio set from Home Depot last summer. It has been less than a year and the swivel chair base on one of the chairs is breaking. I would like to get a replacement and I am even willing to pay for it, but cannot locate the manufacturer. Home Depot is useless when it comes to get information.

We bought a 5-piece Dana Point Hampton Bay patio set last summer from Home Depot and returned home last weekend to find the 48" glass top table scattered in a million pieces for no apparent reason. Luckily, no one was out on the deck when this happened but I was picking up pieces of glass for two hours! After reading all these complaints, why hasn't there been a recall on these table tops? When we approached Home Depot about this, they said because the set was over three months old they couldn't do anything and we should contact Hampton Bay the manufacturer. I just got off the phone with Hampton Bay and they haven't heard of any problems with the glass table tops scattering! How can that be if there are so many complaints? They offered to send a piece of replacement glass for around $175. That's ridiculous being the set is less than one year old! Needless to say, we won't be making any large purchases from Home Depot again! We'll take our business down the road to Lowe's!

I purchased a 7-piece Hampton Bay patio set the end of summer 2008. I used it twice. I covered the set with a cover. One end of the table legs is split in half. The only thing holding it together is the cross bar which has the opening for an umbrella. Do I get a replacement? My table is rectangular. I am planning a big birthday cookout in July. Will I have to spend another $700 for a new set?

I just purchased a 5-piece round table set by Hampton Bay and after only three days, the glass table top burst into a million pieces. As it might be expected, I was very upset, however, not nearly as upset as I am now knowing that this is an ongoing problem. Why is it still being sold if this is a continuing issue? How do we get our money back? The economic consequence is that I am without a patio set. I spent $599 on this set and now it is garbage, unless I am able to find another table top. Thus far, I cannot find any replacement and the glass shop charge over $250. Now, a set that cost $599 is costing $849 because of a defect, a reason it should not have been sold to me in the first place.

I purchased a beautiful Hampton Bay patio dining set from Home Depot (2 or 3 years ago). Upon returning from work yesterday, I found that the glass top had shattered into thousands of tiny pieces. Fortunately, the dogs had not yet gotten glass in their paws. It took an hour plus to clean it up as pieces were wedged between the deck boards. My fear is that a replacement piece of glass cannot be inserted in the table top. It looks as if the glass was inserted at the factory during assembly. I was shocked to find so many similar complaints against Hampton Bay on this site. I know now to look here first before making my next big purchase. I've warned friends who bought the same set, hoping that this won't happen to them.

I bought a Hampton Bay 5-pc gathering height set last October from Home Depot. My glass top broke 2 weeks ago when our umbrella fell over on to it. It instantly shattered everywhere. But I did go to Home Depot and a really nice man at the customer service helped me look up the product and told me where to get a replacement glass. It is a company in Louisville called BJI and their number is 800-279-1736. They will replace the glass top for $54 if I pick it up myself. They do charge $150 for shipping if you need it shipped. I was pleased to only have to pay $54. If you live in the Louisville area, it is a good deal but if you don't, it will cost you $200 to get a replacement piece of glass.

Approximately 18 months ago, my husband purchased a Hampton Bay 3-person patio swing at Home Depot in Covina, CA. I love the swing as it is very comfortable. We placed it in our front yard to be able to sit, relax and watch our children play. Well, the canopy on the swing has been baked by the sun so bad that it tore just after 6 months of owning it. I have my husband remove the canopy, I sewed it back together and we placed it on the swing again. It lasted about another 5-6 months before it tore from another area. But this time, I am unable to sew it due to the extremely fragile state the fabric is in.

Hampton Bay Furniture - I bought a 5-piece glass top table and chairs from Home Depot. I barely had this for 3 months. One day, we had a storm with some wind. The wind literally picked up the table and tossed it. This table is so light that it could not withstand a 15 mile per hour wind. The glass shattered everywhere! This is junk now. I am out $400. I won’t replace the top. I will go somewhere else and look for new furniture. We called Home Depot, and we were shuffled around, and they said that we had to call the manufacturer. We did, and they told us that we had to order a new top, and we would have to pay $300 for it! I think that I should get my money back for this table, especially since this was weather related and not my fault.

I purchased patio set, love seat, two chairs, two ottomans, coffee table and sofa of the Hampton Bay Kampar collection. The cushions are of very poor quality and do not clean up as directed. I spent well over $1,000 and the cushions look like I have had them over 20 years.

I purchased the Hampton Bay marble/stone table with six chairs and umbrella stand. The umbrella cord broke within the first year and the table marble is cracking and falling apart. Items were carried by Home Depot. I've been unable to reach manufacturer to try to have repairs done. I'd like a new oblong umbrella in same color and the tabletop repaired. I've been unable to find another set in this color/style.

Your poolside and patio furniture is not wheelchair-friendly. Our condo board bought it and I cannot get my wheelchair under the tables. Why can't you design furniture that is wheelchair accessible too? I am taking the board into court about using my maintenance payments to buy this Hampton Bay furniture, which does not work for me.

Our table glass from this patio furniture shattered. It is going to cost hundreds of dollars to replace it.

While wiping clean the Hampton Bay Patio table, the glass shattered into million pieces. This was less than a year of owning it. I have small cuts with no major damage, but I’m having a hard time finding a replacement glass. I don't want another one by Hampton Bay if it won't last more than a few months.

I purchased a 5-piece patio set, two chaise loungers and a matching mini table with umbrella and stand. That's right, the whole package (of junk) all made by Hampton Bay in the Spring of 2008. After approximately 2 months of use, the glass top absolutely exploded. I seem to be the only person in Pickens and Cherokee Counties that this has ever happened to, or so the customer service reps in the Canton and Jasper Home Depot stores say. They were no help in replacing it, or even helping resolve this issue with the manufacturer. They said they would be glad to sell me another and hoped I would have better luck! That's 1000 bucks for a very non-functional patio set. After about 2 hours of cleanup, and lots of glass in the fingers, I can say I am done with Home Depot. Thank God for the new Lowe's in Canton. I am looking for nothing less than a refund.

In Feb. '07, I purchased a glass top bar/patio set with four bar stools and three levels of smoked glass. When I went to put it together, the glass tops were damaged. I called the product help line and the guy told me they were on back order. I never received them or heard from them. I was recalled to active duty for over a year and just before I left, the other glass shelves just shattered into a thousand or more pieces. Unfortunately, some of the glass landed in my in ground pool, which was a mess to try and remove all the pieces of glass. I am trying to locate my paperwork from before I left for my military duty. Have any suggestions? Thanks.

First, I would like to thank George for his most helpful service when I called in. He did a great job in helping me. Now the problem: Order number #** - Hampton Bay 3 part Bistro Set. When I opened the carton, I found that it appeared before and possibly returned from another buyer. All of the parts were just dumped into the shipping carton. Perhaps I should have returned it. But after inspection, all the parts were there. However, after assembling the table, I opened the box containing the slate table top (four parts). One of the four was broken. George saved the day when I called in for a replacement.

When it rains there are large pockets of water accumulated on the tarp and I have to get under it and push the water out manually. This has caused the beams to break and rust. I can't find replacement beams at all. I just purchased this during May 2008.

I purchased Hampton Bay outdoor furniture a little over a year ago from Home Depot. The furniture has since been well taken care of and to my surprise the coating on the furniture is blistering and ultimately peeling off and looks terrible. I contacted Home Depot where I purchased it and I was told to get in contact with the manufacturer for any defect.