Hampton Bay Patio Furniture Reviews

We purchased 4 Belcourt stationary chairs, 2 ottomans and 1 side table, spending over 1000 dollars at Home Depot 1 month ago. The furniture is on our large deck against our house and is mostly shaded by a cantilever umbrella also purchased from Home Depot. We now have a very large burn to the top of a cushion with fabric that was obviously melted through to the cushion padding. We also have two other exposed cushions with burn marks. This is very concerning for fire. When I spoke to the rep at Hampton Bay, I was told that this does happen and that the products were not covered under warranty. Very disappointed in the customer service and will never again purchase such a product and will likely dispose of the $1000+ dollars worth of furniture that is 1 month old because of the fire risk.

Hampton Bay will not stand behind their shabby, poor quality work. I recently bought a Hampton Bay fabric topped gazebo. My wife and I constructed it ourselves. It took the better part of an entire day. It rained overnight! The next morning there were GALLONS of water collected on the roof making the material sag terribly. The fabric fit the frame so poorly that wouldn't properly drain the rain water. I called Home Depot customer service who transferred me to the "Warranty" department. I wast informed that this is not covered under the "Warranty".

We purchased this set in March. While assembling one of the chairs I noticed it was not lining up the screw holes. I found the frame to be bend. I contacted Hampton Bay to explain the situation and they said they would replace the left and right side of the chair but it was back ordered at the time. It is now June 19th and still no word back on the replacement item. I've called them numerous times and they explained to me they were waiting for the vendor to send replacement parts. 3 weeks ago they informed me the part were being received in a couple of days and they would be shipping my part out. Of course nothing has happened and I told them I wanted a replacement chair at this time... No response. Customer service is horrible with this company!

In case you haven't picked up from the other reviews on Hampton Bay patio furniture, I can confirm it is cheap Chinese crap that gives "made in China" a bad name. Our 7-piece dining patio set looked great. But the inside of it is hollow raw steel. It started rusting immediately. I contact Home Depot and Hampton Bay customer support. Hampton Bay claims that rust is an "Act of Nature" that can not be avoided. Imagine you just bought a new car and it started rusting the first day that it rained. Would you accept an excuse like that? Of course not. Rust can be prevented with a variety of manufacturing techniques and material choices. Hampton Bay, simply put builds patio furniture on the cheap. Home Depot, to their credit did accept a return on the furniture without my having to dismantle the set.

I bought this set of Hampton Bay patio furniture less than two years ago. It sure in hell was not cheap. Within this time the complete set is falling apart and the material is just disintegrating. The whole set is kept under the covered patio so no sun or weather elements hit it. I believe this is the cheapest pieces of ** ever made and I would recommend to anybody to never buy Hampton patio furniture ever. I know I won't. My set which includes 2 chairs, 2 ottomans, 1 coffee table and 1 3 cushion love seat. I would never buy this ** again or anything else by HAMPTON BAY!!!

Both of the chairs to this set broke in the same place due to faulty welding. I had a five year warranty on the frame. Because Home Depot cannot go back further than 2 years and I am unable to find my receipt, the company indicates that I cannot get a replacement without the receipt even after sending pictures of the problem. This is total crap!! Why buy a life-time set and find the warranty is only applicable with original receipt!! Buyers beware. I am not through with this company yet.

I bought a patio set from them last summer that comes with a "2 YEAR" warranty. I purchased the set Memorial Day weekend and one of the chairs broke in June (not even a month later) while my 3-yr old niece was sitting it. She ended up banging her head part and getting scratches all over her. When I called cust service Home Depot told me I needed to call Hampton Bay directly as they couldn't help. When I called I THOUGHT the rep was very helpful and explained exactly what I had to do to get chair replaced. WELL first I had to send her a picture of the damaged chair with a copy of original receipt which I did.

I purchased a Hampton Bay Patio set from Kohl's last summer (2015). One year later, 2 out of the 6 swivel chairs have broken. The other 4 chairs aren't swivel and seem to be fine. Both times someone was in the chair. Just hate that I paid good money for my chairs to break a year later.

3 out of my original 4 chairs have broken. When the first 2 chairs broke, I purchased new ones from Lowe's. This patio set still sells at Lowe's for $899, on sale. All the chairs have broken while either our family members or our guests have been sitting in them. We have patio pavers, this is dangerous! I have saved my 3 broken chairs in our shed, thinking the warranty would've covered them. It has not, as of yet.

I bought a Hampton Bay patio set fro Home Depot on May 22, 2016. On July 29 the chair collapsed with my husband in it. He had had three neck surgeries and busted his elbow. I took the chair back to Home Depot. They refunded my money. Later that Eve I saw where NBC had a recall on the chairs. They are very dangerous.

We purchased the Hampton Bay Patio table and chair set (not a cheap set either) since we purchased one swivel rocking chair broke about a year ago. Just last night the other swivel rocking chair broke which sent me to the hospital with multiple injuries. I will never ever purchase again an expensive set that should last from Hampton Bay.

Bought the 2 piece patio set. Use the swivel chairs at your own peril. We have 2 chairs suddenly collapse. I have some experience with welds and aluminum. Frankly, they were "crap". The 1st incident was caused by IMO a faulty weld. The 2nd was shearing of the aluminum struts. Both resulted in sore backs, some cuts and bruises. These should not be available for sale. The company should be embarrassed to produce such inferior product. Run, don't buy!

I purchased a Hampton Bay Patio Set (6 chairs with large glass table) from Home Depot 2 years ago. Yesterday out of the blue, the glass table top exploded, leaving glass shattered all over my patio and projected onto our grass and flower beds. I noticed on this site the "exact" table I HAD someone else also had it explode. These sets cost way too much money to have things like this happen to them!! Hampton Bay will not have my business anymore!!

Cushions are NOT FIRE RETARDANT. Very much a fire hazard.

I contacted Home Depot Customer service several times & to discuss the issues I was having with my patio set. Most recently contacted customer support noting my issues with my patio set. I was told because its outside of warranty they will do nothing. My table top is corroding from the inside out. I have six table chairs all but one is peeling & having issues with corrosion. The process began at the plant in China where the patio set is manufactured. The powder coat is going on the patio set most likely when it's not completely dry. This is to save time & money but ends up costing us as consumers in the end.

Hampton Bay Lynnfield 5-pc set - We purchased from Home Depot and have had this set for 3 weeks. It has rained twice. Today I went out to tip the chairs to let the water run off, and orange rust came out from the chairs and is all over the deck. 3 WEEKS!!! What is going to happen after the summer is over. I can't find a contact for Hampton Bay anyplace.

Fall River 7 Piece Patio Set - I purchased this set from HOME DEPOT a little over 2 years ago. They had to replace the table top and 1/2 the chairs due to rust and the powder cost coming off. Now the new table top and all the chairs are rusted out and need to be replaced. I have tons of other pictures... Called Hampton Bay and they don't cover rust. They don't guarantee their "outdoor" product for typical outdoor issues. If you're putting the set indoors it may last, but if it's outdoors it's absolute junk. $600 for the set and already replacing.

In January of 2015, I purchased a Hampton Bay Patio Furniture set. I liked the styling and price. One year and one month later, I noticed considerable rust. I used this set for one party. I will soon need to take it to the curb. I have another outdoor setting area (not Hampton Bay) also on my patio and have had it for 10 years with no rust. The quality of this product is CRAP! I will not purchase anymore Hampton Bay and will tell their horrible story as often as possible.

I purchased the 7 pc set at the beginning of summer (we are located in Ohio, purchased June) this set seemed to be the most bang for your buck. According to the manufacturer, the seat cushions are waterproof (makes sense, they will be used outdoors). After 3 months, we started to notice that when we would sit on the chairs that the cushions were actually soaking wet. The top would be dry, but the minute you would sit down, your entire rear end would be soaked. This is not good. I didn't expect this set to be top of the line, but it would have been nice if it would have lasted 3/4 yrs. I opened up the cushions to find white powder everywhere (that's where that was coming from, it was on the surface of all the furniture) the waterproof fabric lining totally broke down. I am going to have to find a creative way to reline these so I can get my money's worth out of this set :(

I purchased the fan 3 years ago and there has been an issue with the remote after 90 days. Then we changed batteries - got it to work until now, seems as though now it will not work at all. We got in contact with a Mrs Djuan ** who seemed eager to help at first. We provided her with the pictures she requested then she stated the fan could be a third party so she connected me with the third party name Mike who provided me with a false email address and a website where I can locate the remote. The remote and fan clearly say Hampton Bay on them. The experience we had with Hampton Bay was horrible! I checked their reviews and seems we are not the only customers who have encountered the same treatment. So after three days we're still in the same position - wasted time and fan still not working .

My wife was sitting in the swivel chair, and the welds broke and she fell on the floor. When the seat part came loose from the base, the welds are on a 1/8 of an inch rod, and that is not enough. They should have been bolted together instead of the welds. My is sore and bruised and had to get the fire department to help her up, because she was not strong enough to get up by herself. The furniture is very nice and looks good and we have enjoyed using it for the past 5 years.

In December 2014 we bought four Hampton Bay sun loungers for our home in Naples, Florida and we only just relocated there at the end of June 2015. Already one of the cushions is parting at the seams on both sides. When contacting HD was told that without the receipt they could not verify the warranty and they put the onus on me to find the receipt and if I was unable to do so I would have to pay to have it replaced or repaired when this is definitely a manufacturing fault. Very disappointed with this attitude and will certainly not buy anything from this store again.

I purchased a 7 piece Hampton Bay patio set from Home Depot late last summer in August 2014. I have kept the chairs and cushions inside from then until now, due to the season changing. I was entertaining outside on the last weekend in this July 2015, so I set up my table set. I noticed that a few cushions developed what appeared to be burn circles on them. I thought that was odd for this to happen. No one smokes in my house and I was beginning to think it could have been vandalism. Another day went by in 85 deg temp and I noticed more burn circles and the older circles burned down to the white stuffing. I found this site while I was researching the quality of the fabric on this furniture set. It has been a year since purchase and I am very disappointed to have a furniture set that cannot be exposed to the sun. There are a total of 4 cushions that have been damaged from sun exposure from only a week of being used!

I bought a Hampton Bay table for about $400. You get what you paid for. It was cheap. A screw fell out and the glass top broke before our first BBQ. I have been going in circles trying every which way to get another type of top for the table frame because I really don't want to throw it out. We haven't used it. Home Depot said for $220 they can send me another glass top which is exactly what I don't want. I called manufacturer Zhejiang Aluminum 877-931-7378 but they said they couldn't help me at all. So now I have no patio table, an empty wobbly table frame and out $400. Thanks Home Depot/Hampton Bay.

I was sitting in the swivel chair and it broke at the base - with me in it!! Bruises and scratches! About 4 years old - stored inside in the winter.

I purchased the Hampton Bay Raynham 7-Piece Patio Dining Set a little over one year ago from Home Depot. Under no adverse weather conditions, with nothing sitting on top of it and no damage to it, the glass table top exploded. It shot glass off in all directions upwards to 12 feet away. The glass was all over the table, chairs, deck, patio, in our rocks, landscaping, and grass. It took hours to clean it all up and there's no way we got all of it that's in the grass and rocks.

I cannot believe something as simple as lining up the bolt holes connecting 2 pieces of a patio chair can be so difficult for the manufacturer. They cross thread, the bolts are too short, they strip and pop out of the threads. You suck!

My husband and I bought this at Home Depot less than 2 years ago and it is unusable now. From reading the other reviews it sounds as if Home Depot will not do anything about it. We will never purchase any Hampton Bay things again! I wish we had seen the reviews before but it looks like we purchased at around the same time.

I purchased a patio set less than 2 years ago and the table is all chipped and cracked. Can't sit without another piece cracking under your plates. Horrible!! Of course I don't have my receipt 18 months later which is a shame.

The pictures speak for themselves. We've owned this Hampton Bay Fall River 7 piece set for 2 years. When we complained to Home Depot they told us, "Sorry, there is a 1 year manufacturers warranty." Almost $600 thrown away on this junk. The metal pieces flaking off are dangerous and can cut. It is also happening to the chairs. I will have to throw it away. Avoid Hampton Bay furniture!

We also purchased a Hampton Bay Salem 7 piece patio set. After three years the table is not usable. It first started with chipping and cracking on the side. Now it is chipping and cracking on the top. I contacted Home Depot who informed me of the one year warranty. They put me in touch with Hampton Bay. They again stated that the warranty had expired. The rep from Hampton Bay pointed out the somewhere in the documentation stated that the PATIO furniture was not supposed to be outside in weather??? It's patio furniture!!! By definition PATIO means outside.

3 piece patio set Model t03f2voq0114r - Had this set for three years on my covered patio in Hawaii. Today, I go to sit on one of the chairs and I drop to the ground. I saw two of the three main supports that keep this chair upright torn completely through and the third one half way. No rusting to explain this. Just poor quality metal tubing I think. Chair does have a 300 lb. limit warning but I am 205 lbs. These chairs are rarely used. At 70 years old, I do not need to be falling out of a chair onto a cement floor. Hard to contact anyone from Hampton Bay. Looks well-made but take it from the guy with a sore bottom it is dangerous and should be recalled not sold.

Bought a patio set with all rockers for chairs like 5 years ago and every one has broke. Paid good money for the set. Can't believe you make a product like this, that the chairs collapse like this. I think it should be a recall on these chairs.

While setting in my swivel rocker with a hot cup of coffee, the chair broke and I fell backwards. Hot coffee all over me, bent glasses and a bruised back. After examining the chair, I found the welds broke loose. So I inspected the three remaining chairs and found cracks at the welds. Now I am minus one chair, and concerned about the other cracked chairs.

I purchased on-line two Hampton Bay Eastham chaise lounges. They arrived with no assembly parts and no manual. I purchased them through Home Depot. They said there are no parts available, and that I could ship the chairs back. I assembled the chairs using self-tapping screws. Considering that Hampton Bay has very poor quality control, and no support for their products, I would recommend avoiding anything from Hampton Bay, and check the box for parts if you purchase anything made by Hampton Bay at Home Depot.

I do love my outdoor Hampton Bay patio furniture. We have it in an enclosed area and the chemical smell was so bad - I had to remove it... I wondered if anyone else had that problem. It stirred my allergies up so bad...

We purchased the Hampton Bay Salem high top 7 piece outdoor dining set 3 years ago at Home Depot. Though it came with a standard 1 year warranty, it took 3 years for it to peel beyond the point that we can use it. First, the 2 inch sides started to crack then the table top started to peel. Now it is buckled and turned to rubble. We are left with a table that is useless and 6 chairs for which we cannot find a table that can accommodate their height after only 3 years. We went back to Home Depot and they were kind enough to contact Hampton Bay; however, the table is discontinued and we are being forced to purchase another set. Both companies offered us a small amount for our troubles, but what we really want is the table!

We had our Hampton Bay outdoor table with glass top and four swivel chairs and umbrella with solar lights. The solar lights never worked, and 3-4 months after buying the furniture, the glass table top shattered into thousands of tiny pieces. I can see that this has happened to many other people and now I won't bother looking further for replacement glass, but I would like to note that this happened within the first season of owning the furniture. I'm grateful to the other reviews because now I will keep an eye on the chair bases as well.

I bought what I thought was a beautiful set from Home Depot. After a few months the tiles started to crack. Excited for the start of spring, uncovered the table and it's complete shambles. Cracked and chipped all around. It's so bad, whatever material was used to make the table has stained my deck.

Last fall a wind storm caught one three umbrellas I own (purchased from Home Depot) and broke the pivot joint above the umbrella top. Home Depot advised me they don't handle parts and referred me to Hampton Bay for parts. The only parts that can be found that are replaceable is the entire canopy top for $99 By another company called Garden Winds. The part is back ordered until Nov 2015... They said get in line. This is a joke... spent $900 on three of these and can't buy replacement parts. Here's the deal... never will I purchase patio furniture from Home Depot again or specifically Hampton Bay products. I would recommend to anyone purchasing these type of products to stay away from anyone selling these products that does not provide parts and service or kiss your money goodbye. Even with excellent care, these type of products have only a three year lifespan. With available replacement parts you could figure double that or more.

Derry 32 in. Compact Infrared Electric Fireplace in White DERRY - This arrived on Thursday. My son stopped by to put the wheels on. It was beautiful. It was raining and damp and I turned it on. So pretty. It wasn't long before my home filled w/ noxious fumes. The book said this would happen and burn off in a short amount of time. The next day when I turned it on, it was the same noxious smells. And it continued. Today I took it outside and opened the windows, turned on the fans and cleared the house of fumes. A few hours later I brought it inside and plugged it in. Again, the smells and now my eyes are swelling and burning and itching. My lungs feel bad and I can't cough. Unplugged and out on the deck.

Ordered the Fall River Patio Table back in Jun for our new home. Was on back order. Received 1st table the middle of Aug. Damaged & missing a leg. Ordered another one. 2nd table, damaged worse than 1st. Ordered 3rd table, damaged again. In all 3 instances, none of the tables came with any packing material inside the box to protect it during shipping. Such a beautiful table and we are so disappointed! We still want the table - only not damaged!

I purchased the Salem 7 piece outdoor furniture in 2012. The tile table top started to crack 5 days after warranty was up. They wouldn't do anything for me. The top has basically began to crumbled. This complaint is all over the internet. They have to know it's a manufacturer's defect. If they were reputable they would stand behind their products.

Bought a Hampton Bay Flower Model 52" Ceiling Fan with a light and remote... I installed it as instructed by the directions. When it came time to turn it on, the light would work, but all the motor would do is hum and the blades on the fan would not turn. I tried all the speeds. On one, the remote would turn on and then turn off. Same thing for speed number two, on and then off. And then on speed three all the motor would do is hum, but the blades failed to turn. I paid $120 to Home Depot for this piece of Chinese junk and I'm taking it back with my receipt and getting my money back.

I tried to put an umbrella through the hole of my glass tabletop and just nicked the side of the hole and the top shattered.

We bought a Hampton bay patio set 2 years ago and the bolts kept coming loose on the high chairs. Also the tabletop on all four sides is crack. We paid over a $1,000.00 dollars for this set. We do not know who to call and see if there is something that can be done. If anyone knows what to do, please let us know. Thank you.

After very little use of my umbrella, the crank mechanism started to be difficult to raise and lower the umbrella. As soon as I put pressure on it, the unit would start jumping and not crank properly. I took upon myself to take the unit apart so I could get the parts necessary to repair it on my own. When I got in touch with the people at Home Depot I was told not replacement parts are sold separately. I was given the parts dept. number if I wished to order the whole canopy unit in order to get a new crank assembly. I feel this is totally wrong to make the customer purchase the whole item at $129.00 plus shipping and tax for a crank assembly that probably costs them about $5.00. Another person said it would cost $350 because the crank, pole and umbrella are one unit.

We purchased this dining set from Home Depot in the early summer of 2012. Upon delivery to our home, the tabletop was cracked and chipped in multiple areas. We assumed it wasn't handled properly in the mail. After a few attempts to reach customer service, we did in fact have another tabletop delivered to our home. Again, there was damage to edges; less, but still apparent.

Purchased this 11' Hampton Bay solar lighted umbrella less than a year ago. The crank is made of very cheap metal which has already cracked & split. I would not advise anyone to purchase this product, which only has a 90-day warranty. $300 for a piece of junk!! From the complaints I've read, this company does not stand behind their line of products.

We purchased our Hampton Bay patio furniture in August 2013 from Home Depot. During winter we covered and stored the furniture. At the beginning of Spring of this year (2014), we brought the furniture back out. Over the last 2 months the tiled dinning table has been cracking all over. In the last week several tiles have started to crumble and come loose. For what we paid for this set, we are embarrassed to use it with friends and family. It appears we aren’t the only ones having this issue. I would not recommend this product to anyone!

Table is 1 year old. Rectangular, seats 6! Glass shattered, covered yard, pool, concrete and French drains. Quality of Hampton Bay glass is poor and cannot find replacement piece.

After very little use of my umbrella the crank mechanism started to be difficult to raise and lower the umbrella. As soon as I put pressure on it the unit would start jumping and not crank properly. I took upon myself to take the unit apart so I could get the parts necessary to repair it on my own. When I got in touch with the people at Hampton Bay I was told not replacement parts are sold separately. I was given the parts dept. number if I wished to order the whole canopy unit in order to get a new crank assembly. I feel this is totally wrong to make the customer purchase the whole item at $120.00 plus shipping and tax for a crank assembly that probably costs them about $5.00.

Purchased patio furniture in Sept of 2013. Items never taken out of box until now. Missing manual and hardware. Called 800 number for the parts that are missing. Won't be able to get an answer for a few days. Also purchased Hampton Bay kitchen cabinets. Four had to be returned because of damage. Held up my installation. Waiting for pick up of damaged and sending replacement. It will take another week to get them from Home Depot in Atlanta. Patio set also purchased through Home Depot online. Seems like Hampton Bay merchandise is not great quality and their QC department not doing their job.

In late August 2013 I bought a tile table from Home Depot, Hampton Bays brand. We only had it out for 1 month before storing it away for the winter. 3 weeks ago we took it out and noticed all cracks going through the table. It has since cracked all over and pieces of the table are cracking away. We only used it for a total of maybe 1.5 months. Home Depot is trying to help, but they didn't give me an answer yet if they are taking it back. Don't buy Hampton Bays!

Bought a Hampton Bay patio furniture set from Home Depot two years ago. The table is a total loss as it is literally crumbling in to pieces. It is unsightly and unusable. I have found other complaints with the exact same product and problem. I guess I won't bother wasting my time trying to contact either Home Depot or Hampton Bay. Thank you to others who have posted the same complaints.

I bought this dining set 2 years ago and what a piece of junk. I loved it at first, until after the 1st year, the tabletop started to peel and crack! After paying over $1,000 for this set, I was hoping to get a few more years out of this. I'll never buy another Hampton Bay dining set again!

I have to wonder what is going on with all the "exploding glass" tops. We have a five piece set with the square table that has the pebble grain underneath and smooth on top and have had it for about 7-8 years. And its the original top. No problems whatsoever. Ours is under a pergola, exposed to the elements and not taken care of with any special care. We don't have an umbrella in it. I have to wonder if people are leaving umbrellas in the hole during a high wind and then getting a bit dramatic about their broken table. I love our Hampton Bay set and can't see any reason to complain about it.

Our rather expensive Hampton Bay patio dining set from Home Depot started having issues with seat fabric deteriorating after just 3 years. They did not offer replacement fabric and suggested replacing chairs. Now metal frame piece that supports umbrellas has broken. Home Depot pretended to connect me to a customer service specialists and even with photos they requested of the faulty part sent a piece of plastic that doesn't even resemble broken piece.

We spent $1000 on the Hampton Bay Salem 7-Piece High Dining Patio Set. We have had it less than a year and the top of it is crumbling apart! It appears to be a faux tile cast concrete top maybe? Do not buy from them! Way overpriced and a huge waste of money! The table is now discontinued as I can see all of the horrible reviews with the exact same problem. Hampton bay is a Home Depot owned brand. Get yourself together Home depot! Their customer service was NO HELP! They do no stand behind their crappy expensive product!

Hampton Baby Simone Chaise Lounge 747 779 - I purchased four of these chaise lounges from Home Depot. The fabric section needs to be replaced and looks as if it could and I am unable to find a source for them. The customer service number on the information tag that was attached to the chair now belongs to an adult talk line. Does anyone know how to get in touch with the customer service dept. or is this type of replacement fabric panels even available. The metal frames are in excellent condition.

We bought a brand new 7-PC. Hampton Bay Fall River Collection from Home Depot for $499.99. We got it home and there was no hardware in the box at all and one complete chair was missing. We couldn't put any of the set together. We called customer service and they said they will replace the missing chair and hardware, now we wait and see.

We purchased a Dana Point 5pc Rocker Set from Home Depot. The good news: unlike many other reviews, after 5 years the glass is still intact. The chairs appear to be structurally well made. The bad news: without any abuse, a substantial amount of paint has come off of all four chairs and the table. Terrible quality control. That's the POWER of the Home Depot.

We have owned a 5-piece patio set with rocking swivel chairs. One of the chairs broke at the weld underneath the chair and dumped me onto the patio floor. After reading reviews, this seems to be a common problem but not as common as the exploding glass tops. This concerns me and I'm considering replacing our glass top before there is an issue. I would not recommend Hampton Bay products after this. Especially since comments from consumers reveal that Home Depot and Hampton Bay are not willing to compensate consumers.

I bought the Hampton Bay Madison side table and the tiles are chipping and falling off. I've only had it six to eight weeks. Customer service is impossible to contact. I was really impressed with the looks of Hampton Bay. It looked high end but now I know you get what you pay for. No more Hampton Bay for me.

We had a patio table purchased at Home Depot that was a Hampton Bay product. One day the table top shattered into pieces. Some of the glass is still on the roof of my house!

I purchased a Hampton Bay patio set from the Home Depot in summer 2008. This morning, I heard a loud crash and looked outside to see tiny pieces of glass all over my deck. I carefully looked around and found no evidence of anything hitting the table. Thankfully, my 2 young children were not outside at the time. I have since read many reports of these tables shattering and it really concerns me that I was permitted to buy one.

I bought a patio set (Mosaic Tile Table and Chairs Set) from Home Depot made by Hampton Bay end of the summer in 2012. I put it in the garage for the winter. I brought it out a few weeks ago and all the tiles are falling off the edges. I’m very disappointed in this product. For the $300.00 spent on the set, it's worth nothing now!! I can't even glue the pieces back on because when they fell onto the concrete floor in the garage, most of them broke in half.

Approximately two years ago, we purchased outdoor furniture. To our dismay, the lounge chairs rusted. I contacted Home Depot several times and they continued to redirect us to contact Hampton Bay directly. Unfortunately, it is nearly impossible to contact them direct. I once again contacted Home Depot who then told me that the chairs aren't under warranty. I had to do a lot of running around to finally be told that no one would help. Very sad that your furniture only last 2 summers.

Think twice before buying a Hampton Bay umbrella base. I bought one a few years ago at Home Depot and the piece of round metal the umbrella goes into completely rusted off from the cast iron base. This is a very heavy base (50#+ and cost over $60) so I thought it would last a long time. This spring, when I was moving my patio furniture, I noticed the metal pole that connects to the base had completely rusted away and would not hold the umbrella. I contacted Home Depot customer service and got a nice rep Judy who asked about the situation. She said the item only had a one-year warranty but she would see what she could do. I sent her a picture of the rusted umbrella stand and told her it was over one-year old and I didn't have my receipt although Hampton Bay is only sold through Home Depot.

The 2-inch plates rusted. Where can I get touch up paint? Or can I get new plates?

I bought the set a year ago and in their pamphlet, it says, "will not rust." All my chairs are holding water. How? I don't know. I tip the chairs and I have rust all over my patio. This has happened several times and I am very disappointed in the product. I have to use rust removal every time. I will not buy their product again.

Hampton Bay 7-piece Calabria dining set - I'm glad I found this website to prove that I'm not the only person this happened to. In July, a family member was sitting in the sling swivel rocker when all three parts of the base broke off, throwing her backwards onto the deck. Last weekend, the same thing happened with the remaining chair dumping my son backwards. This set has been on a screened deck and never has been out in the weather. I've been trying to get someone to reply to my complaints in the customer service center in Atlanta since July (message says Alicia will call me back in 24 to 48 hours). Now that a second person has been hurt, they've finally called back. No more patio furniture from Home Depot for me!

I bought a Hampton Bay patio set online from Home Depot. Just like the review posted by Mark of Morrison, IL on July 14th, the set leaked rust all over our patio. I called Home Depot and they offered to pick up the set. I told them that I wanted Home Depot to power wash my stained patio, but they said that they didn't have anyone to do that and offered me a power washer for half a day at no charge. They sent me an exchange set (same product because we liked the look of the set) at a discount price.

My daughter had purchased a bar/table with two triangle style glass top and one has broken and have nowhere to get a replacement glass. She purchased the 5-piece set around 2007/8 and has been broken for about three years. Now, she can't use the table at all. It was originally bought at Home Depot and we agree with everyone else that they were of no help. There doesn't seem to be anywhere to buy any replacement parts even if you wanted to purchase them. Not everyone wants the company to replace the parts. Some of us would purchase them if you could contact someone.

I have had this Hampton Bay Patio set for maybe 2-3 years and out of nowhere, the table top exploded. Glass everywhere. I paid almost $400 for this set. It should last more than 2 years. I emailed the company and no response. I called, no return calls. This will be the last product I'll buy from Hampton Bay. I think if there's a lot of this happening, a safety board should be notified for them to issue a recall.

Hampton Bay patio chairs - The reclining patio chairs have a fiberglass plate, 5x2 and 1/2x1/4, which broke with a heavy guest. I cannot find replacements. Home Depot suggested a wooden block. That is a ridiculous idea for this recliner. Any ideas?

For no reason at all, my Hampton Bay patio tabletop shattered, leaving glass all over my deck and below. Now I read the rest of these reviews and it is obvious there is a serious flaw with their tables. Now I have had to buy a new one. Shame on Hampton Bay and shame on Home Depot for continuing to sell this brand when clearly there are serious safety issues.

My husband and I were in our house when we heard a crashing noise on our deck and we looked out and the glass had shattered all over the deck and fell to the ground below through the cracks. This table was under a covered area and was not exposed to the elements and there was nothing sitting on top of it to cause it to shatter. Very disappointing and now I have to buy a replacement table. Yay! We get to spend more money (sarcasm).

I called the 800 number regarding the table leg of the patio set cracking. It has a 5 year guarantee. I was told to call Huayue as the company split and purchases of date 7/25/09 would be handled by them. They requested a picture of the problem and receipt. When it was sent to them, they told us to return to Home Depot. Home Depot is refusing to assist as they only accept complaints up to 90 days of purchase. Why would you request a picture and copy of receipt, then refuse to assist the customer, indicating that the companies originally responsible for these items have split up? There should be some escrow that was set up to resolve these issues by both parties. If a response is not received by your company, I will not have any recourse than to contact the Better Business Bureau and the state attorney general's office regarding the lack of responsibility by any of the parties involved.

Hampton glass top - Like everyone else on this site, mine shattered into a million pieces. Looks like no one on this site will buy a product from Hampton.

We only had this patio furniture for a month. We came home and found that the table top was shattered. We called Home Depot to see if we can get a replacement and they said no. They said if it’s shattered by the wind, they won't do anything, it’s not covered. It's not like we get hurricane winds here, just a little bit of wind. It appears that this patio furniture can't be kept outside since it will break. If we knew this company’s furniture was so bad, we wouldn't have bought it.

I purchased a 7-piece Hampton Bay patio set 2 years or so ago. I store it away every winter. My daughter (5 feet, 125 pounds) was sitting on a swivel chair holding her 10-lb dog, and the front of the chair fell forward then off to the right. I had her get off to see all 3 welds that held the bottom of the chair snapped off. I can't find any place to get a new bottom piece. It requires 8 bolts to replace. I don't need an entire chair, not that I would find one. Luckily, no one got hurt!

We purchased this gazebo two weekends ago. It rained, and it broke in two pieces not where not bend right in the middle. I would like another one. Talking to the people in Home Depot is a waste of time.

We purchased the Hampton Bay Teak patio furniture set just over 2 years ago, 5/20/10. Three out of the 6 chairs we bought have completely split, leaving them dangerously sharp and unusable. We spent over $2,100 on this set and expected them to last more than 2 years. I oiled it twice a season and covered it during the winter, preserving it the best I could. I emailed Home Depot about the problem, and they basically said, "Sorry, 1-year warranty has expired. Have a nice weekend." I would have had a nice weekend if my guests had some place to sit.

The 1/4" glass (Hampton Bay Patio Furniture table) shattered, and now no one can walk in my yard barefoot. We have a pool and my children will get injured. I am afraid. I cleaned up most of the glass but could not gather all the pieces in the pathways and flower beds, etc. I am furious about this glass quality issue with Hampton Bay from Home Depot. Thanks.

I bought the Amazon teak patio set from Home Depot two years ago to date. It has completely fallen apart. The wood was glued together and is falling apart; you can't sit in 3 of the 6 chairs anymore. I spent $1,000 on this set; it should have lasted longer than the set we had for 10 years and $300. I have taken pictures, but there is nowhere to post them here.

We purchased 4 Hampton Bay patio chairs at Home Depot, along with a matching table. No issues with the table. However, when it rains on the chairs, water will get into the side seam of the chair and when you move the chair, rust-colored water comes out of the chair and stains the deck/patio. The stain does not come out with simple washing. We have a composite deck and and had to go purchase the deck cleaner to get the rust stain off. I purchased 4 chairs at Target and those are much better.

I bought the Hampton Bay 11 ft Solar Umbrella in June of 2011. We put it up this Mother’s Day (5-13-2012) after being stored for the winter and the crank to roll the umbrella up was stripped? Where do I find replacement parts to fix this? Help!

My Hampton Bay glass table top shattered into a million pieces for no reason.

Unlike many customers complaining about glass shattering and design failures, I have had my patio furniture for many years. My issue is trying to find replacement parts (plastic foot pads and caps). Stores such as Lowes and Home Depot are worthless in this area, JRU is out of business and you do not seem to have any Parts Department. Things wear out and break over time. Why should I have to go buy a new set of patio furniture when a 50-cent part will repair what I have!

I have my Hampton Bay patio set for 18 months. The glass for the table shattered into many pieces. I want to buy a glass size 41 inches by 41 inches frosted.

Patio set - I bought an 11-piece set which includes 2 chaise deep seats with ottomans, 1 octagonshaped table with 3 swivel and 3 regular chaise approximately 3 years ago. The entire set peeled in lots of areas in each piece and has faded. The cushions have faded. I have kept these under a covered porch. I was told this has a lifetime warranty and it was a very expensive set. Can you please reply what your company can do. Thank you.

Tiles of our Hampton Bay Castle Rock slate dining table 2-7642-50-0SL started breaking off in second year of ownership. I glued it back on. Year three, the edges started separating from the table. Now, year four, one corner is almost completely off. Several tiles are missing. I have already had to replace a hose on the matching fire pit. We purchased the table because it seemed to be heavy/durable. It was heavy. It was far from durable. I covered it every winter. It doesn't seem to matter. Now here we are four years in and already having to make another purchase.

A 135-lb lady sitting in the swivel patio chair fell to the floor when the welds on the base broke. The furniture is like new and has never been abused or used by any heavy person or children. We are a retired seasonal couple and the furniture is only used approximately four months out of a year. Is there a recall? If not, there should be before someone is seriously injured. We are awaiting the outcome of injuries from the fall.

Patio chairs and table legs rusting. I've had them for 2 years got them as a Christmas present in 2009. Help.

I purchased the Dana collection from Home Depot and 3 out of the 4 chairs have broke on the welded base. One time my husband fell on his head on the patio.

What the hell is going on in your engineering department? You need to shut down the meth lab and hire engineers who are not chemically dependent and alcoholics. They need to get it together and realize that people don't have time or desire to ** around, trying to figure out why the hell they are putting your fans together. Why can't they stick to one or two ways to put fans together, rather than ** around, thinking everyone thinks as they do? Quit tweaking things in their little heads. And go back to a real college rather than getting an online ** certificate. You need to fire these idiots or put them in rehab!

Several years back, I bought the Hampton Bay Swing Set, the double Chaise Lounge and the single Chaise Lounge. Shortly thereafter, the legs on the lounge chairs started breaking off; the screws never stayed tight, making it unsafe to sit on. The quality (?) is extremely poor. I will never buy their products again.

After walking outside to show my patio to some friends, I quickly noticed that the Hampton Bay glass table top I purchased approximately four years ago from Home Depot was shattered all over my deck. I couldn't imagine what had happened, as the table had not moved. This morning, I came across this website and to my surprise, this has happened to literally "hundreds" of people who have a glass top made by the same manufacturer. Unbelievable!

We purchased a patio set with a marble top from Home Depot. Shortly after we set it up, a piece of the marble fell from the edge. Thinking this was just a one time thing, I just glued it back on. A while later, it happened again and again. Today, I went out and there were 3 full sections from one side laying on the ground. Reading some of the comments, it is obvious that this is an issue with other sets as well. We were told by Home Depot that we would have to deal with the manufacturer, since we didn't buy the extended policy, and a few years had passed by this point. There's not much we can do, other than warn others that the product is not as high end as the price was.

Last night our family was out on our deck. My 7-year-old daughter was under our Hampton Bay table when the glass table top shattered and rained glass down all over her. It was extremely frightening. She was very good – even though she was crying, she didn't move until my mother was able to reach into the table and lift her out. I tried to get her as well, but I was barefoot and as soon as I stepped forward, I sliced the bottom of my foot open on a piece of glass. My daughter was also barefoot and only wearing a bathing suit. She is covered with little slice marks on her arms and legs. One on her arm is very likely going to scar as it's a bigger and thicker cut. Glass was all over her, including all in her hair. It was extremely scary. Thank God she was looking down when the glass shattered or it could have been so much worse. It took all night with my husband, my mother and I cleaning up all that glass. My poor daughter is completely traumatized and I evidently still have a small piece of glass stuck in my foot as it really hurts to walk on it.

I purchased the Hampton Bay Calabria 2 6 piece patio set @ 2.5 years ago from Home Depot. Several times, I had to tighten all the bolts and nuts on the set which came loose as well as the swivel rocker chairs. This year, I was having a party and the legs fell apart from the frame. Upon checking why, I found that the weld which holds the bracket onto the table base for the legs had snapped off. The table is aluminum and the weld was just a tack weld and was done poorly. After inspecting the rest of the welds, I found all of them to be coming off.

I bought a 7-piece Hampton Bay outdoor furniture from Home Depot three years ago. The tempered glass tabletop "exploded" into millions of pieces at my deck. After reading other complaints of those who have experienced the same thing, there should have been a recall on this product. We have young children who sit at this table and I hate to think what could have happened. I intend to look into this further and get compensated for this loss.

My Hampton Bay table glass top shattered into a million pieces. This was my second table to do this. The first time I thought it was a fluke but now I know that it's the glass. The table sits on my deck and while we were gone, we came home to find it broken.

This is not an old set by any means. It was purchased less than two years ago. The glass tabletop spontaneously shattered into millions of tiny pieces today. It took me from 4:30 in the afternoon until 9:30 at night, five hours, to clean up all of the little pieces. Some of the pieces ended up in our pool. I am now going to have to fish those out, not to mention the possible injuries that may come should someone step on a stray piece of glass in the pool. This is extremely disappointing. Terrible!

Hampton Bay patio table purchased 3 years ago - the glass shattered all over our deck for no reason. We were inside at the time. Got cuts and scratches from the glass. Took over 6 hours to get the glass picked out of the deck. Now I have to re-stain parts of the deck, the glass got caught in. Cannot get a replacement table. Deck has splinters from getting the glass out of the boards. The boards have little dents in it. I have to restain the deck and live with the splinters. I lost a patio table as glass is expensive to replace. I have cuts from the glass from cleaning it up for 6 hours.

Wow! My story sounds just like the others listed. I bought a Hampton Bay patio furniture set two years ago. Table had the glass top. I looked out at the furniture about a month ago and the class table had exploded all over my patio. Literally, thousands and thousands of pieces everywhere. It took forever to clean up and now it looks like I have to go out and buy another patio table. This sucks! Sounds like someone needs to step up and file a class action lawsuit.

My Hampton Bay KAMPAR 5-piece outdoor dining table broke twice in 2 years. I have tried replacing it with the manufacturer of the set JRA in California but they have claimed bankruptcy and are out of business. I still have not been able to replace the bomb-like shattered glass. Both times, the glass popped like an explosion on the patio. I have been unable to replace the glass for a reasonable place. The glass will need to be customized. The first time, nobody was outside. The second time, there were many people over swimming in the pool and on the deck for a BBQ with little children around. Pieces of glass fell in the pool and cut my liner.

Our Home Depot Hampton Bay folian 7-piece dining set had glass top that exploded into a million pieces. It took hours and hours to remove the tiniest of glass pieces scattered all over our patio and backyard. I received no help from anyone to clean up the mess. Home Depot is not willing to replace the unit or provide a table top replacement.

While bringing my Hampton Bay patio furniture set out of my storage shed to place on my deck, I was carefully carrying the glass table top when it literally exploded in my hands, sending broken glass flying everywhere . I was lucky I was not severely cut, as I could have bled to death if I became blinded. It took me over an hour to clean up the broken glass. The set was a little over 2 years old.

We purchased a Hampton Bay patio set from Home Depot, less than two years ago. The table had a glass top that spontaneously shattered a few days ago. The table was sitting on top of our deck when this occurred. At the time, my mother and I were pushing my 13-month-old son in his swing, which hangs below the deck. A shard of the raining glass that fell through the deck hit and cut my mother's finger. Luckily, this was a minor injury and I consider it to be a miracle that we weren't hurt worse. My two and one-year-olds are often barefoot on and below our deck. I immediately contacted Home Depot and they claimed to have never heard of this happening before. They said the table was not defective, but that since I am almost eight months pregnant and my husband was out of town, they would contact my local store and try to send someone to clean up the glass. Two very nice men from Home Depot spent two hours cleaning up glass from on and under my deck.

I bought a Hampton Bay floor lamp from Home Depot. After 3 months of use, it started blowing the light bulbs out. I returned it to Home Depot and received a replacement of the same lamp. This one also started blowing out the light bulbs. So I returned this one and was given a third. This one is now doing the same as the past two, all three lamps in a matter of 8 months. I'm done with Home Depot and anything made by Hampton Bay!

I purchased a Hampton Bay patio set from Home Depot 3 years ago. The set is titled, Lasserre Dining Set 389 701. The glass top from the patio set broke into various pieces unexpectedly. According to the information, the product offers a 7-year warranty. All phone numbers lead you to Home Depot's website versus Hampton bay.

I own a seven-piece Hampton Bay Folian dining set. One day, I looked out and saw the tabletop had smashed into a million tiny pieces all over the place. The replacement cost is a few hundred dollars! Now as I am researching what to do, I found this site where I see I am not alone in this issue! I wish I had seen this before I bought this set!

I have two Hampton Bay ceiling lights purchased at Home Depot about four years ago. Since then I have blown three ballasts and five florescent lights. Home Depot replaced the first light when a ballast blew a couple months after I purchased the lights. These lights were made by King of Fans and I have spoken with them about my concerns of a fire since the plastic in the bulbs are melted and black and the ballasts turn from white to brown with cracked wiring.

Early Wednesday morning, I heard what sounded like a gunshot. When I looked out the french doors to my pool deck, I discovered a million pieces of shattered tempered glass covering the entire deck. I had absolutely no idea what had happened. Our pool has an enclosure and there was nothing else on the deck to warrant what had happened. I now realize that this is a defect with the product.

We purchased a Hampton Bay patio set at Home Depot for $850, only to come home the other day to a shattered glass top in our pool area. Great, where there were a lot of bare feet. It's the last Hampton Bay product I'll be purchasing.

We purchased a Hampton Bay patio set about 3 years ago from Home Depot, which was on sale for approximately $850. I live in Atlanta, where the temperatures are not extreme. Last week, I looked out at my deck to discover a million pieces of shattered tempered glass covering the entire deck. I thought this was an isolated defect in the product, but after reading other complaints about Hampton Bay, I realize this is due to poor manufacturing standards by the company.

I bought the Hampton Bay Altura Ceiling fan from Home Depot along with the Hampton Bay light kit (the only light kit made to fit this fan). The kit came with CFL bulbs and the transmitter in the fan is not compatible with CFL bulbs. The bulbs flicker when turned off and do not dim with dimmer button. Called Home Depot and they directed me to GP Warranty. GP Warranty said they do not make a transmitter that works with CFL bulbs. However, the light kit comes with CFL bulbs. They told me they had to put CFL bulbs in the kit because of the government. They then told me they have no intention to make a transmitter that works with the CFL bulbs. So, when CFL bulbs are the only ones being sold in a few years my light on the fan will be useless.

We bought a Hampton Bay Patio set from Home Depot. Both chairs broke with someone sitting on them. For $800 patio set, they are of horrible quality. They say that they have a 300-lb. weight limit and no one in my house weighs more than 250. When the first chair broke, I was sitting on it with my legs crossed. I fell over sideways and severely bruised my leg. When the second one broke, the person wasn't injured but was on a business phone call with three people. They were startled and yelped as they fell to the floor--very unprofessional.

Our Hampton Bay glass table shattered into a million pieces. It was a hot day, fairly windy, but no umbrella pole inserted. We had a light centerpiece on the table, and it fell straight down onto the leg support.

I purchased a glass Hampton Bay glass table and I had it for 1 season and the table just shattered into a million pieces. My little dog was on the deck and was almost killed. Thank God my grandchildren were not sitting near this table. I called the store and they said you have to contact Hampton Bay. How is this possible that this company can get away with selling this merchandise with a history of these tables shattering after 1 season and not make good to the consumer? What can we do about this? It took hours to clean up with the glass stuck in every groove of my deck.

I bought a new home in 2005. The light in the kitchen is a Hampton Bay Flush Mount Fixture with model #****. I have had continuous problems. First, I replaced multiple bulbs then the ballast to find out that it is the fixture. I have had to replace the fixture 3 times and it is now out again. The light just comes on and goes out sporadically. Home Depot is the owner of Hampton Bay and you cannot get any customer service.

I purchased a 5-pc Dana Point Dining set from Home Depot approximately 2 years ago. The black trim around the glass table top is peeling--badly---and has been since the 1st year of purchase. Home Depot can't help but advised to contact Hampton Bay. How do we go about that?

I purchased a patio set, 6 chairs and a marble top from Home Depot three years ago. We kept it in the garage during the winter and kept it covered when not in use. Well the marble pieces fall off the table edges continuously and I keep gluing them back on. Sometimes they just fall off, crumble, and cannot be replaced. I went to Home Depot, was told there is no recall on the product, and we have to bring it in so they can look at it. I asked what would that do and they said they probably couldn't do anything because the table top was already discontinued since 5 months earlier and I did not buy a warranty on it. Thanks Home Depot and Hampton Bay, crappy product. Yesterday, I tried to put the umbrella up and the handle snapped, a cheap aluminum fitting. Thanks Hampton Bay! I cannot find a replacement piece anywhere.

We bought an expensive (about $800) Hampton Bay patio set about 5-6 years ago. We have always taken good care of it and protected it in the winter months. In June 2010, my wife was sitting in one of the swivel rockers, slowly rocking, when the chair broke and she fell backwards on our concrete patio. Fortunately, she was not injured. Upon inspecting the broken chair, we found that all four of the chair base support welds had broken at the tube that holds the chair. We wanted to preserve our investment, so I asked a local certified welder if he could re-weld the base. He said there was no metal near the weld to repair and that (in his opinion) the chair was very cheaply constructed. Our set includes one more swivel rocker that we don't trust and wouldn't want guests to use. Now we are stuck with a 4-chair patio table set instead of 6 chairs.

We purchased Hampton Bay patio set 2 years ago and all the paint has chipped off the table. My husband was sitting in the swivel chair when he leaned forward and the chair literally broke in half. He hit the ground and hurt both knees. The weld that holds the chair portion to the base simply snapped off. Thank goodness, he fell forward and not backwards. He would have hit his head on pool deck and the Lord knows what would have happened. I will be contacting Home Depot. I didn't know about all these problems Hampton Bay is having.

I purchased a Hampton bay tile top table and chairs patio set 1 1/2 yrs ago. The center of tile top table finish is all lifted and peeling. The base of 1 chair, all 3 center support legs broke and my wife fell to the floor. Considering we paid $600.00 for set at home depot, you would think this set would last longer than that. I am very disappointed with the quality and would expect some compensation or replacement. Thank God my wife did not get hurt when she fell to the ground! Name of the set was Calabria 2 7pc dining set. Exact cost was $533.93.

I bought 6 chairs and smoked glass table set from Home Depot 4 yrs. ago. The paint is chipping off all over the place. I paid close to $1000 for it because I thought I was getting something nice. I think that it is impossible to get something nice these days no matter what you pay for it. How do I match up the paint?

We bought patio table and chairs from Home Depot 2 years ago. It's the tile table (beige); the tiles have been falling off. We've been trying to glue them back on because we really love the set but can't keep up with the rate they are falling off. Home Depot said I need to contact them myself. Please help!

We purchased the Hampton Bay 5-piece Dana Point II Dining Set in April 2009. After receiving the patio furniture, it would rain and the chairs would leak rust all over the concrete patio. Home Depot did replace the set, but now a year later, the chairs are doing the same thing. After seeing all the complaints, I do not understand why Home Depot didn't just recall this product. Now, I have no warranty. We store our patio furniture in a shed away from the elements during the winter. My patio bar set, bought from Lowe's, has never even rusted and we have had this set for 4 years. I feel Hampton Bay did not test this material and Home Depot has sold us a junk patio set. Unfortunately for now, we are stuck with it!

I purchased a Hampton Bay patio set from Home Depot in 2007. We barely ever sit on it and kept it covered in the winters. About a week ago, we heard what sounded like an explosion in our backyard. The patio table shattered into a million tiny pieces. J ust a week ago, we had a big barbecue in our yard so we were thankful that it didn't happen then. Also, the fabric on one of the chairs split and is coming apart this year and no one can sit on it. We paid a lot of money for this set and probably will never get any of our money returned. Our investment is lost. The table shattered and a chair is ripped. We have had very little use out of the patio set.

Our glass top Hampton Bay patio table with chairs was purchased in the summer of 2008. We were happy with the furniture. No problems until one night when we heard a horrible crashing sound. I open the curtains to our back deck to see shattered glass everywhere! It was absolutely awful to clean up having to pry the glass out of the slats of our wood deck. We have a four year old child so we tried to make sure we had every possible piece picked up. It was a complete shock.

Hampton Bay patio set was purchased last season. I was sitting in the swivel rocker chair this week and one of the bolts in the back rest pulled out of the aluminum. I figured it was just loose and needed to be tightened. I discovered that the threads in the aluminum where stripped (not the screw). I have a call out to Home Depot and was told to call back during the week since Hampton Bay was not open on weekend. With all the other complaints (primarily for the glass top), I have a feeling I will be told that it is out of warranty and will need to buy a new chair. I would like to suggest a small consumer leverage point for shoddy products represented as wonderful quality, class action suit.

I purchased a Hampton Bay 64" by 64" square glass top patio table and 4 chairs in 2009 and today the glass table top shattered into a million pieces. I can't believe all the other stories there are on here about this happening. I have two small 4# Yorkie puppies and would have been devastated had this happened while my babies where outside playing underneath it. I don't want to replace with the same glass as I read that replacement glass also shatters!

What a coincidence to find that the same thing happened to someone else's Hampton Bay glass tabletop today! My husband and I were working in the yard, when we heard a terrible crash. We found our HB dining table glass top in pieces all over our deck. No apparent reason, just a mess. We bought the dining set and a matching seating group 2 years ago from Home Depot. Upon delivery, the dining table top was broken. (We didn't even have to open the box to hear the rattle of all that glass!) Home Depot was helpful, had the table picked up. and ordered another one. But it took nearly 3 months for the new table to arrive. Too late for the 2008 season, we left the entire dining set in the boxes until last summer.

I'm so glad I ran across this page. I was trying to research how to replace my glass top that shattered into millions of pieces that we bought from Home Depot 2 years ago. It was a Hampton Bay patio set with swivel rocker chairs and umbrella. We were away on vacation and came home to a mess: Our patio table shattered, scattering glasses everywhere and into our neighbor's yard. He was not happy with us. The umbrella broke apart, and the weather was mild when we were away, so I know that wasn't a factor.

I am adding myself to the list of people who have made a complaint about the patio table glass just exploding into tiny little pieces. This evening, my table exploded, making a terribly frightening noise and glass went flying everywhere as I stood and watched it all in horror. I thought someone shot at the table at first. This was absolutely mortifying.

I purchased a Hampton Bay 2 club chair set from Home Depot and the cushions didn’t even last a season. Home Depot said they would assist me with getting new cushions since I had a receipt and it was under a year. And now they have been jerking me around so it is past the 1 year warranty date. They have poor business and terrible customer service at Home Depot and they keep getting worse each year.

My patio chair broke at the arm rests (both at same time) causing me to fall backwards while holding on to the arms. Both ring fingers on both hands were sliced open. This resulted in an ER visit and 9 stitches in one finger and 7 stitches in the other. Pictures are available.

Wow. I had no idea that others had that glass problem with the patio tables. I came home from running errands yesterday and the glass from the table was shattered all over my deck!

Purchased Hampton Bay Patio Set in 2009. Yesterday, June 17, 2010, the table shattered into thousands of pieces. We were not home but weather was calm and sunny. No sign of foul play or anything hitting the table.

I purchased a Hampton Bay faux marble look outdoor patio set with chairs. Not even a season went by and the table is falling apart around the table.

The two rock and swivel chairs broke loose from the frame and fell to the deck. The first one happened 2 years ago when my son was sitting in it when it broke, sending him falling backwards. I thought it was just a fluke and had the base welded. Then just today ,my wife who is handicapped fell when the other chair broke its welds. I was able to shield most of her fall (Thank God). I feel I should be issued new chairs or at least paid to have them repaired

I purchased a Hampton Bay patio furniture set, with 6 chairs, umbrella and glass top table in 2008. Four months after purchasing the set, the glass top exploded all over the back patio. My dogs and I both got minor cuts from the glass. Also, Home Depot would not accept the return, so I was stuck with a useless $800 patio set.

I purchased a Hampton Bays table with tempered glass and chairs last summer, 2009. Yesterday, I heard a noise of glass breaking outside. I looked and my entire table was shattered into a billion pieces all over my patio and in my flower beds too.

Another shattered glass table top. I purchased a square 64" x 64" table and chairs from Home Depot that was Hampton Bay. Well, trying to replace this top has been a nightmare! I've been quoted anywhere from $500.00 to $800.00 here in Canada. Home Depot of course has been no help and could care less. Hampton Bay has been just as much help. I loved this table and it fits perfectly on my deck. I now have 8 chairs, 2 ottomans, an iron umbrella stand, a beautiful table base and no table top!

I bought the Hampton Bay Kampar five-piece dining set from Home Depot in late 2007. In May 2008, I came home to find the glass top shattered in a million pieces all over my deck and yard. I called around and finally found the replacement glass from Brown Jordan International. It was around $150 + shipping. The following year, the same thing happened (June 2009). Both times, there was a light, spring storm with winds, but nothing that I would ever expect would cause the table to explode. I again ordered the replacement glass top from Brown Jordan International, and this time, the price had gone up to $204, which included shipping.

We purchased a Hampton Bay patio set last summer. The glass table shattered in thousands of pieces, for no apparent reason. The staff acknowledged that there is a problem with the glass table, but states there is nothing they can do to accommodate. Glass was all over my deck. I paid $600 for this set.

I do live in Baja, Mexico. I bought a Hampton Bay 5-piece patio set with glass top 6 months ago. I live about 3 blocks from the ocean. The paint from the chairs has flaked off. Probably because of the salt water. Home Depot, Rosarito's guarantee is "walk out the door, no repair, no return." The product was made in California. I don't understand why Home Depot (such a huge company) or Hampton Bay doesn't honor this. Does anyone have any suggestions? I actually only live about 15 miles to a USA Home Depot location in San Diego, CA. Does this help?

I bought a Hampton Bay patio set, and today, the glass table top exploded into a million pieces. I cannot use the table without the glass and cannot replace the glass.

We purchased a Hampton Bay patio set a few years ago and last month the glass table top shattered into a million pieces for no reason at all. Home Depot has been uncooperative and unwilling to help resolve this issue. They sold the product but don't stand behind it. I now have a patio set without 1/2 a table top and it will cost me more to have the other half replaced then I paid for the whole set.

I purchased $600 patio furniture and within a year, the glass top shattered into thousands of pieces for no reasons. I called Home Depot, sent pictures trying to replace without any success. They told me it was not under warranty and it would cost$ 200 to replace. As of today, I cannot use my table.

Patio table top shattered.

I have a Hampton Bay patio set the glass shattered into thousands of pieces and we can't figure out what happened. There’s glass all over our patio and will probably be awhile before it’s all gone.

It's the same problem as what I have been reading. The glass table top on my 10-month old Hampton Bay table shattered into thousands of pieces for no apparent reason. I talked to Home Depot customer service in Atlanta, and after telling me three times that they would call me back, I finally called again. They put me in touch with the distributor (BJI furniture) who told me they did not warranty the glass because it can be damaged by hot or cold weather. (I have lived in several Southern US states all my life and unless I am crazy, it tends to get both hot and cold. Last time I checked people also tend to use patio furniture outside). Anyway, the manufacturer told me I would have to pay almost as much as I paid for the whole set just to replace the glass that they do not warranty. After my last call to Home Depot, they finally told me that they do not stand behind this product.

Glass table broke all over our back yard and can find no replacement top. Unfortunately bought another Hampton Bay square table without chairs as a replacement and am waiting for the same problem to happen.

I bought Hampton Bay patio furniture in the summer of 2009. The glass table top exploded all over the patio. I can't get a replacement, and I have a fear of it happening again. I spent $800.00 on this furniture.

For no apparent reason last October, our Hampton Bay patio table we had purchased at Home Depot a couple of months earlier just shattered into pieces. Still can't explain it, but we are having a trouble trying to find a replacement. Any help would be appreciated.

I purchased a patio set for approximately $1,000 and the cushions did not last a full year and Hampton Bay does not sell replacement. You have to buy a whole new set of furniture, which is a rip off!

The glass top shattered without cause. There was nothing on the table. It just shattered. I want a replacement top for the table. Cannot find a replacement or get an straight answer.

I purchased a Hampton bay glass top patio set in 2009. On April 16th 2010, the middle glass that holds the umbrella shattered. No one was using the table and the weather condition was calm. I have not been able to find the exact replacement and will have to find a glass cutter to cut replacement in order to have use of my patio set.

Our Hampton Bay glass top patio table bought in the summer of 2008 at Home Depot and manufactured by JRA Furniture spontaneously exploded, and shattered glass covered our deck. We are now unsure what to do with an expensive patio furniture set that cost over $1,000.00 from Home Depot and is only one season old. Because if we replace the glass top through JRA Furniture, we run the risk of another explosion that could injure family or friends; however, it is extremely expensive and a waste of money to throw out an otherwise brand-new patio furniture set.

While trying to find where I could purchase a new glass table top for my Hampton Bay dining set, I read complaints from others. The glass in my table top shattered without reason also. The paint on the rim where the glass sets is also peeling.

On April 15th, our Hampton Bay circular glass top table set shattered for no apparent reason. My husband and I were at home when the incident occurred. We heard a loud shattering noise from the screened in porch and upon inspection found the glass had shattered and fallen through the table. There was no one out there and the temperature was mild. Thank goodness we were inside because glass was every where. We purchased the set from Home Depot in 2007. We have pictures of the mess.

We purchased our glass top patio set in 2008 from home depot. We experienced two separate incidents in which an individual was sitting on the swivel chair and it broke in half this happened to both chairs, the persons sitting on the chairs fell to the ground. Thank God they were not seriously hurt but did experience some bruises and aches. This is totally unacceptable.

My wife and I purchased our Hampton Bay Patio set from Home Depot in 2005. We've had numerous problems with the set, what with the paint chipping off on the table legs and corners and broken umbrellas. We've stored the entire set in our shed every winter to avoid wear and tear, and the paint still only lasted as long as its warranty before starting to chip.

I purchased 2 dining sets (Melbourne) 2 years ago. About a year ago the paint started peeling off of some of the chairs and legs. It looks horrible and we paid $1200 for it. The finish is supposed to be guaranteed for 5 years. This is so disappointing. I won't be buying Hampton Bay furniture again. We paid close to $1500 with tax and delivery on the cost of $1200 for the 2 sets. It's so ugly now.

I have 2 of the same set of Patio furniture from Hampton Bay, which has round grey glass top table with 4 chairs and umbrella. While away on an overnight trip, the table tops shattered. The temperature wasn't over 70 degrees on the day or night that this happened. One umbrella went into the yard and the other just lay on top of the table. Both umbrellas were severely damaged beyond repair. Luckily, the umbrellas did not blow away and damage our neighbor’s property or do personal bodily harm to someone.

I bought an 8pc. Hampton Bay glass top patio table and furniture. I looked outside this morning to find that the glass dining table had exploded in a million pieces, all in the grass and on patio pavers. I found online all the complaints on the same thing. I thank God this didn't happened last weekend on Easter when my family, kids and grandkids including two babies were all sitting around this table! I want someone to recall this product and replace this product. Thank you.

We bought the Hampton Bay Kampar 5-piece dining set from Home Depot in July 2008. Yesterday -- a bright, calm, sunny day -- our patio dining table glass top exploded into a million pieces. Luckily, my two year old wasn't outside playing at the time! But, there are still so many shards of glass that we can't get up with the Shop Vac, etc., I don't know how long it will be before she can go out to our backyard to play. I am upset because the company -- JRA Furniture -- is now out of business and we have no economic recourse.

I have a Hampton Bay glass table top patio furniture set that is just a little over 1 year old, my family was sitting at the table with umbrella out and a small gust of wind shook the umbrella and the glass table top shattered into a million pieces. We were very lucky not to have any major cuts just small cuts on my sons hands and his girlfriend's feet, so happy no small children were around when this happened.

Our patio glass table (seats 6) shattered for no reason. We've had it for approximately two years. We cannot figure out how this happened. I went online and to my surprise there have been many complaints regarding patio tables shattering for no reason.

We bought a Hampton Bay Patio set last year from Home Depot and the glass table top broke into millions of little pieces all over our deck. We had it for about 1 1/2 years and I can't believe it just shattered.

We bought our furniture at the end of the season in 2008, we didn't get much use out of that year. In 2009 we came home to find the table top shattered into a million pieces. We have 4 dogs and and a grandchild who plays in the yard all the time (and the dogs obviously do their business out there). It took me forever to clean it up and then we still found pieces in the grass.

I have a Hampton Bay patio set that I bought from Home Depot less than a year ago. Sometime this morning, the glass top shattered into thousands and thousands of tiny pieces. At first, I thought the wind had blown the umbrella out and caused it to break but no one else in the neighborhood seems to have had such strong wind. We're out a fairly new patio table. I guess I'll have to either buy a new set or have a new top made for this one. Hopefully, I got all the glass picked up. I have a dog and two small children who like to run around in the yard.

After reviewing the hundreds of other complaints on this site about the glass shattering on Hampton Bay tabletops, I was easily able to find many other complaints that I could have copied word for word as my own. But here is my story: Hampton Bay Patio Table Glass shattered into a million shards of glass on our back patio. It also shredded and left shards in the cushions of our four Hampton Bay matching chairs. This patio furniture was purchased at Home Depot, who is avoiding responsibility. No one was outside at the time but our two Irish Setter Dogs were extremely lucky they did not get hurt.

I purchased a Hampton Bay patio set from the Home Depot in San Antonio at this location 3 years ago. It was a glass topped table with an umbrella in the middle that extended down to the ground in an umbrella stand. The screw in the base of the stand did not ever seem to stabilize the umbrella pole, and eventually, it (the pole) started to spin when it got a little windy. I tightened the screw as far and as hard as I could, but the pole spun and it actually sliced at the point of the screw--so, the bottom 8 inches was secure in the stand, and another 4 inches at the top was free to spin as much as it wanted to when it got windy.

I felt like I was reading my own story, when reading the complaints. I bought the 7 piece set in June/07. We used it at our summer home in Md., so we only use it June to Sept. During the summer months when we leave for a few days, I always cover it with the cover we purchased at the same time. In the winter, we put everything inside the house. I don't even store it in the garage.

We purchased a Hampton Bay patio table and chairs for approximately $1200. We were told the finish was rust-proof and is called Antique Taina Finish. It is only 2 years old and was sold with a 3-year warranty, which is finished. It is now chipping off on the edges of tables and on small areas of the chairs.

I purchased a Hampton Bay patio set with four chairs and two rockers, with umbrella. It had a glass top. I have had it on my deck for 6 years, covering only the table during the very wet winters we have. During the summer, temperatures have reached over 100 degrees. I have had no problems at all with this set and it looks as good as the day we bought it. The cushions are starting to fray and I should have stored them in the winter, but otherwise we feel this is a good product. As for tabletops shattering, I've had that happen during dinner in my kitchen with other glass table tops. It can happen if they are slightly ajar or something very hot suddenly hits a cooler glass top. This is not unique to these tops.

We purchased a Hampton Bay outdoor furniture set from Home Depot. It consisted of a glass top table, 4 rock & swivel chairs and an umbrella with a stand. Within 6 months of use, we noticed the chairs began to crack at the weld points. Not long after that the glass table top exploded. It was a beautiful day outside with no wind. Glass shards flew as far as 20-30 feet. We have a furniture set that we paid $500 for and is now useless. We had to remove glass shards from our dog's paws. Fortunately no one was on the deck at the time of the incident. We have been loyal customers to both of these companies for many years and would like for that to continue. We expect these companies to step up to the plate and compensate their consumers for our losses.

On 5/20/2007 I purchased a patio dining set named Hampton Bay made by Marta Steward Living (Home Depot SKU number 733320021522). Recently the top glass exploded (shattered). I checked the glass replacement cost and it is at least $225. On the internet I found that hundreds of other consumers have experienced the same problem with shattered glass top from the same manufacturer. Due to the mentioned problem, I requested Home Depot if I could get a new table as replacement. Home Depot said they do not sell or replace the tables separately, meaning I have to buy a new set!

Two of the cushions caught fire after a period of strong rains. The cushions were damp from the rain and were then exposed to regular sunlight over the course of a few days. The moisture in the cushions heated to the point where it caused the cushions to char from the inside. They were not exposed to any other combustible material, so the fire did not spread. The two of the four cushions are ruined. Concern for ongoing fire hazard.

I purchased a Hampton Bay patio set having two swivel rockers from Home Depot not more than two years ago. The other evening, the swivel base on one rocker snapped where the three braces (legs) meet the solder joints on the base of the rocker just as my wife was sitting on the chair. Luckily, she just barely missed hitting her head on the table top corner, but she ended up falling flat on her back. It's too bad that we cannot add photos to these entries. The swivel chair is now useless and not repairable. I paid over $600 for this patio set that is now incomplete.

I purchased a Hampton Bay patio set with 4 swivel chairs and a glass top table. I have only had this set 2 years and every chair has broken at the base or where the rocking unit is. I have read similar complaints and feel confident this product is faulty.

I bought a Hampton Bay patio set with a table that had tiles for the top, 4 chairs with straight legs and 2 chairs that were swivel rockers. About two weeks ago that chair I was sitting in broke at the wilds on the top of the rocker base and I fell backwards, hitting my head on the concrete floor. Today the rocker chair my wife was sitting in broke in the same way but the way she was sitting caused her to fall forward, landing on her butt on the concrete floor. My wife has back problems and this incident is causing her more pain and we are out two chairs.

My Hampton Bay patio set glass table top shattered into thousands of pieces. I purchased this at Home Depot about 4 years ago. I live in South FL. I was moving it and laid the glass on the ground for a minute and it exploded. Now I have to figure out how to replace it.

I purchased the whole Dana Point outdoor furniture set, table chairs, glider, umbrella and stand. I spent roughly $1,000 in April 2009. During the first week of December, we were eating breakfast and we heard a loud explosion. We looked outside and my glass top table had exploded in million tiny pieces. We had to clean all that glass up off of deck and had small children and small dogs that could have been injured.

I bought a Hampton Bay lighted umbrella at Home Depot. On a windy day, with the umbrella in the down position, the umbrella post was bent in half by the wind. I have had the umbrella for just over a year. There was no problem with the working parts of the umbrella but the company does not want to either replace the umbrella or give me a refund as the umbrella is out of warranty. However, my argument is that the pole should not have bent and the age of the umbrella is not a factor in the damage that the windstorm caused to the pole. Umbrella pole bent at a right angle. The quality of the metal is extremely poor. The company, World Factory, does not want to replace the umbrella nor refund my money so I am out over $100.

I purchased a Hampton Bay patio set from Home Depot in June of 2008. In September of 2009, one of the swivel chairs broke. The base of the chair sheared off completely. Then the following month, October, it happened to the other swivel chair. These were chairs that were not extensively used over a year period.