Ethan Allen Reviews

Never use Ethan Allen!! Our Arcata sofa with air mattress has been useless since delivery 6 months ago. It has been missing a part that no one can replace. After multiple photos of tags and customer service people coming out, the air mattress is still damaged. We will not wait any longer. We cannot use this the way it was intended. Refund our money!

In January of 2025 I purchased two custom club chairs and ottoman. My order was to be delivered in March, 2025. I did not receive my items until June of 2025 due to a fabric shortage issue. In November of 2025 I noticed some sport on the nubuck leather and on closer inspection I realized the leather was pitting. It was if there were spots where the leather "finish" was rubbing off. I was on both chairs and the ottoman. I contacted my local store and they asked me to take pictures which I did. They agreed it was not normal for the leather to do this so they sent it to "corporate" Corp immediately said it was normal wear and tear and they would do nothing. The store said they were appealing the decision given this did not look normal and certainly not for something I had only had for 5 months. They then told me there had been many complaints about this nubuck and they were going back to the vendor because it appeared to be defective.

Worst customer service I’ve ever had at a furniture store. Bought a $600 nightstand. Within 3 years, the closing mechanism broke. The people at the Portland store were awful. Then I went directly to the main office. They said they would send me a new mechanism, which I would need to have installed. I never got it. When I wrote to them again, they ignored me. I’ve never had a closing mechanism stop working on any drawer. The drawer won’t close now and looks silly. I live alone so I know I didn’t do anything to cause the failure. Now when I have friends over,I always point out the cheap quality of Ethan Allen furniture.

I signed up with excellent credit for a four year interest free loan. I wanted to pay a certain amount the first two years and payoff the loan before interest kicked in. I was locked into an amount to pay this off in four years which was not in my budget at this time. I have never had an interest free loan with their minimum payment. Does not an interest free loan mean you pay it off before the loan comes due without interest? With that being said I will be turning this over to the Attorney General's Office as I am a senior citizen on a fixed income and should not have to meet their demands as the loan will be paid before due. By the way, we all know how impossible it is to take this company to bat. However my hope is that if you have been a victim of their set minimum on an interest free loan you will join me. I am sure I am not the only person who has been caught in their scam!

We have bought Ethan Allen furniture in Maine in the past and loved it for quality and durability. Ordered two matching loveseats on 1/22 in Peoria AZ and were told delivery would likely be in early March. Called on February 26th and were told delivery would now be in early April. We requested that we be called with updates and were told we were welcome to call them. Stopped into the store on March 6th and were told that delivery might be sometime in early May (3.5 months after we placed our order!) but they couldn’t give any definite sense of when delivery might really happen. So we’re paying monthly for furniture that we might eventually be able to use but no one can say when.

Just had several Ethan Allen chairs delivered by Lamar & Ricky from the Kennesaw, GA showroom. They were prompt, efficient, and very pleasant. Thank you very much, gentlemen! - DBJ

Ethan Allen furniture is not what it used to be; the laminates are paper thin, quality control could be better, and the customer service can be appalling. I purchased a dining table w/ chairs, two end tables, a custom ordered sofa, and a love seat sized sleeper. They are now approx. 6-years old. The tables and chairs are advertised as being Cherry, which though not cared for like gold -- should not be losing the laminate -- exposing bare wood. The sofa is fine, but the sleeper was delivered missing parts -- which was denied time again -- until the third visit to my home whereby the technician realized it was missing two pieces required to avoid gaps between the seat and back cushion. Not Heirloom quality products any more.

I am very disappointed with the Sarasota Ethan Allen Store, the staff that I worked with does not compare with the employees that I worked with in Andover, MA. We reviewed fabric selections, they suggested a pattern that clearly did not coordinate with my decor. Originally, I had planned to order a custom sofa and chair but after researching online, I discovered that the quality is not as good as my current items. After cancelling my order, I asked for a quote to replace all seat and back cushions, they have yet to respond.

We purchased a floor model couch from Ethan Allen in San Diego. It was recommended by the salesperson that we purchase an extended warranty, which we did. After about three months, the back cushions started to collapse and lose their form. We contacted the extended warranty company who told us they do not cover the back cushions. We reached out to Jeffrey the manager at Ethan Allen. He told us that we have no rights because the couch was as is.

We had a wonderful experience decorating our family room. Madison gave us such personal attention and really listened to how we wanted the space to feel and function. Her eye for color and detail brought everything together beautifully. The room now feels warm, comfortable, and truly us. Thank you, Madison and Ethan Allen!