DreamCloud Reviews

I ordered a Dream Cloud mattress less than a month ago. I realized after a couple weeks, when my husband move towards the center of the bed, I end up fighting to keep from rolling into the middle of the bed. Also, when we sleep in the middle together, we sink into it making it very uncomfortable for my back. I tried returning the mattress and the customer service people are very combative. They asked me to send pictures of the bed which I sent EVERYTHING they asked. They are now telling me I need to send more pictures with something heavy to show the sagging in the middle. I have tried explaining that nothing I put on the bed is heavy enough to mimic the same scenario. I tried telling them over and over and over again that 2 human bodies weigh more than anything else I can put on the bed. They will not let me speak to a manager. They just keep telling me to send more pictures.

Don't waste your time with such a horrible company. The customer service is the worse I have ever experienced. They are overseas and have no clue what they are doing. They are very rude and confrontational like a bill collection agency. I tried to return my mattress because it is way too firm and they won't let me until they ship me a cheap mattress topper and sleep on it for 30 days. There is nothing in the fine print about this but they do whatever they want. The problem is they refuse to ship the topper to me and refuse to find out why it hasn't shipped. I have had four agents promise to follow up and call me back but they never do.

This mattress is like sleeping on a bouncy house. I can feel my hips sinking too much and my lower back aches in the middle of the night and morning. We got the mattress without the extra topper. When I sleep on my side, I can totally feel that my hips are way lower than the rest of my body and my spine is absolutely out of alignment. I can’t stay asleep on it. Only had it 3 days and I hate it. And now I’m afraid we won’t get our refund after reading all the BBB complaints.

I ordered a mattress and frame and it came with a free bonus set of linens. The frame arrived first and directions were abysmal. The parts according to the directions were to be labeled and none of them were. There is a customer support line to call from 9 - 9 who never answered and didn’t return either of the two messages we left. Thankfully chat was able to help with the assembly and get the adjustable frame finally working. The first chat took half hour. We finished late so waited for the arrival of the mattress.

Where do I begin, my order came in, headboard was damaged with parts missing. Called customer service and I was offered $20 dollars to fix it myself (don't think any company has ever said that to me). I asked to speak to management, they told me that I couldn't speak to management, they would relay messages. I called again, still said I couldn't speak to management, and offered me $50 dollars. I called again, offered me $50 and send a new headboard and I'd have to get rid of headboard myself. It costs money to dispose of items like that in the city. I'm finally contacted by some type of management that is not pleasant, offering me the same deal, I ask to speak to someone else. The next that contacted me was nice but not making things better. I'm still sleeping on the floor waiting for the "LUXURY BED and LUXURY CUSTOMER SERVICE". Terrible experience, beware.

I bought two mattresses, One a Full, one a Queen. Before the 365 day trial, both were sagging in the middle and the full on side and middle. Trying to get Dreamcloud to honor their warranty has been a joke. They are doing everything they can to jerk me around with what to do with the mattresses they can so they don't have to honor. First they told me something called Sharetown would be picking them up. Well, Sharetown messages me and says they have no one in my area to pick up, so I can donate to charity and have them fill out a bunch of paperwork, or donate to a citizen not family or friend, or put on curb for trash. Well then Dreamcloud emails me and says must donate to charity. So ok, totally confused now. Called many charities and they do not accept used mattresses. So I guess they will continue to jerk me around until the date has passed to give me a refund!!!

I wish I would of searched the BBB and Consumer Affairs before buying the Dream Cloud Hybrid mattress. I read all the reviews on the website and google lead me down a hole of probably sponsored sites that had amazing reviews. I thought with the trial and 365 night guarantee I would have the perfect mattress, and did not mind the high price. When we received the box it was all ripped and torn, and extremely heavy to lift. The mattress was opened and it did not expand, I was told to wait 72 hours. The mattress was like being at a trampoline park it was extremely bouncy and when one of us moved we both bounced. (I can agree with another review that stated it was like a kid's bounce house).

I spent a lot of time researching mattresses before deciding on the DreamCloud Premier Rest. It had the best reviews, warranty, extras, and trial-in-home period. We were very excited for this mattress, thinking we’d never need another one again. Two nights so far sleeping on this mattress. I hated it the first night and I hated it the second night. Apparently, we have to sleep on it for another 28 nights to even initiate a return.

I will start positive. Wonderful bed for a single person. Terrible for two..you will roll in towards each other. Not a big deal. However, returning a bed you can't sleep on is impossible with this company. Yes, it seems silly to complain about a 30 day return policy, but we can't sleep in the uncomfortable bed and at $1,500 we don't have the money to replace. Not happy with the service one bit.

My husband and I purchased a DreamCloud mattress after researching hybrid memory foam/coil mattresses online. DreamCloud was one of the top rated mattresses of this style which is why we selected it, along with their 365-day trial and guaranteed returns. Unfortunately we were disappointed to find the mattress was much firmer than expected from the descriptions on DreamCloud's website. We also purchased the bed frame base, which was described online as being fabric-sewn panels attached to a metal frame. The bed frame base we actually received was a total knock-off and not at all as depicted online. It was a metal frame with a stretchable cover over it - COMPLETELY FALSE ADVERTISING!

I spent a lot of time researching mattresses, the DreamCloud kept popping up in national reviews. After several days of reading reviews, I decided to purchase the DreamCloud Hybrid mattress. This mattress is everything I had hoped for, quality material and workmanship, very good value for the money as compared to other mattresses, and - it arrived exactly two weeks after I ordered it. After a month of sleeping on it, I have no regrets, this has been a great purchase.

My Dreamcloud mattress was delivered on May 22, 2021. The packing was a disaster! The box was ripped and taped and re-taped and re-taped. However, the plastic covering was intact. As soon as we removed the plastic covering and the mattress inflated, we noticed an extremely bad off-gassing. We, promptly, moved the mattress to the garage and placed it on wooden slats.

Dream Cloud is a hybrid mattress which is made up of quality materials. A good rest on dream cloud is the best. Its price is very moderate and every working class can be able to purchase it easily. I have one and I enjoy it with my sweet lady. Dream cloud supports every aspect of sleeping positions, and I feel appreciated when sleeping on the bed. The springs in the dream cloud enable me to sleep very well like a new born baby. I am able to dream sweet dreams when on bed. I will personally advised every household to please try dream cloud. It is a mattress that when you sleep on it, you dream big dreams. Dream cloud is the best.

Please do not buy from. This company everything they promise is false. There is no money back guarantee. It’s a lie. They will force you to keep the bed for 30 days and then you will still not get a refund. They also do not honor free returns. They don’t come get it. They will have every excuse as to why you can’t get your money back. The mattress is very nice but it sags really bad on the sides. You will just slide off if you sit on the bed. I have never seen anything me this. I wish I would have read the reviews here and on Google before I made the worst purchase ever. I don’t know if it’s possible to make a formal Complaint against the company since many of us have had the very same issues.

I placed an order for a mattress on Feb 19, 2021. At the time of my order their site said 7- 10 days to ship. When the 10th day was finally here and I was hoping for an "it shipped email" they changed the date for another week... And when that came and went, they change the date to another week and so on... Here it is, March 30th, 2021 and it still has not shipped. My last status said "Est. Ship Mar 23 - Apr 01", which is in 2 days. I am beyond livid. Their excuse keeps changing from pandemic related to weather related. I am SO frustrated and angry beyond words. This mattress was supposedly "IN STOCK" when I ordered it so they shouldn't have had to "make" it. I want to cancel my order but there are certain features I wanted in this mattress and I can't stomach the thought of having to reorder from another manufacturer. If this keeps up I will end up doing that anyway. Words cannot describe how bitter I am about dealing with this company.

I placed my order over a month ago and it still hasn't shipped. Customer service claims it was due to inclement weather across the US and Covid however how can those affect something that hasn't shipped yet?! I'm convinced any positive reviews posted here are paid individuals. I will be disputing the charges with my bank.

Placed an order on the 1st Feb and was told at that time it was 5-10 days to process orders. It has now been 15 days and DreamCloud have still given me no indication as to when they will complete and ship my order. This company sends you 5 marketing emails per week, yet from my experience they cannot fill their existing orders and cannot even give you any kind of indication on when you can expect your mattress. Go through a mattress company that can actually send you a mattress when you order it. It doesn't matter if the mattress is any good if you have no idea when or if you will get it.

I purchased a mattress with 365 days to try/return. The mattress doesn't suit my needs, nearly fell off the soppy sides. Requested return. I was verbally told "you need to keep sleeping on it." I said it's not going to get magically firmer sides in 30 days. Below it says 'recommend' but in fact they will NOT return the $1000 mattress I will not sleep on. I have nowhere to store it. Shall I wear shoes arriving too small UNTIL MY FEET adapt? If you have not tried—DO NOT BUY: DreamCloud, AWARA, Bundle, Level Sleep.

When I first read reviews of this mattress I made sure to check multiple sources, as I know the manufacturer site can often include only positive reviews. I felt confident with the reviews regarding the mattresses comfort and was all set to make the big purchase. Since it is such an investment, I was still skeptical and checked for more reviews. I found many negative reviews on ConsumerAffairs and Better Business Bureau. The negative reviews seemed to all have the same theme—shipping nightmare, mattresses not delivered for months and poor customer service. After reading many of these, I considered not going through with the purchase, but I noticed that these reviews were all around the start of the pandemic and the months following. In the end I decided to make the purchase.

I am at a complete lost for words, truly. On August 29th I decided that I wanted to replace my old mattress. I then called around to a couple mattress companies and talked to an agent with Dream Cloud mattress. My husband serves his country proudly and was due to come home towards the end of September 2020 (he is now home and safe). So it was VERY important that I get a mattress to my home before his return date.

I don't recommend buying anything from this company. We made the mistake of doing just that, only reading reviews of this company AFTER purchasing. We made our purchase Sep 5 and the confirmation email said the shipment window was 7 - 14 business days. Nothing on the website mentioned how long the shipping would take. So we waited about 10 business days and started looking at reviews, because not only had the tracking not updated, we hadn't heard a single thing from them. After finding the reviews here, we hoped that our order wouldn't be like the rest but continued to wait until the end of the 14 business day shipping window.

I placed an order for a mattress on Sept. 7, 2020. The site and my order confirmation stated they were shipping within 7 to 14 days. Great, I was set to move into my apartment on Sept. 21. By Sept. 14, having received no update, I contacted Dreamcloud through the chat function. The rep assured me I would "see movement" on my order that week. Except I never saw movement--even past my delivery window. I had multiple contacts with Dreamcloud and was told they not only could not provide a ship date--but the time range kept changing.

I contacted Dreamcloud in June 2020 to replace a vibrator on the adjustable bed frame. Now it is Sept 2020 and I am still waiting. I have spoke to Dreamcloud on 4 separate occasions with all conversations ending that my part will be shipped. I have been waiting going on 4 months for a warranty covered replacement part. There is no phone number to contact anyone that truly can help. I have all conversations with the Dreamcloud saved for documentation.

I ordered a mattress on June 3, 2020. I waited patiently due to Covid but after a month reached out to customer service. The rep couldn’t tell me where my bed was and blamed it on the shipping department. Another month goes by and still no mattress. I email them and ask for my money back or I will report them to the BBB. They ask me to please wait a little longer because the warehouse my bed was being shipped from was shut down due to Covid. They refund me $35 and tell me my mattress will ship soon. I wait another 2 weeks. Still no bed. I email them again asking for a refund. They respond, "Please give us two more weeks. Please accept this $100 refund for the inconvenience."

The DreamCloud ended up being more like a nightmare with my experience ordering a mattress. I recently placed an order for a “dreamcloud mattress” and was given the ultimate run around when my money was directly deducted from my account without any problems. First and foremost the worst customer service experience when it came to securing the delivery address. I live in NY and my mattress was being delivered somewhere in Kentucky unbeknownst to me. Once I caught the error I immediately tried to contact the customer service department to rectify this error. The customer service rep assured me the address had been updated which it wasn’t.

I purchased a mattress including "white glove delivery." 3 days after the order placement I called customer service to get an order update. They advised me that due to Covid, they would not do the "white glove" but, instead just leave the mattress outside. In addition, the old mattress would not be removed (which is part of the service). I attempted to cancel. The rep told me that because they are a "start up company" they were not able to cancel the order (even though it isn't shipping for 10 days yet). Luis, the rep went on the explain that they do everything "manually" and that's why they can't cancel. My head is still spinning. Stay clear of these counterfeits.

This company is absolutely a farce. I ordered a mattress over a month ago and although they keep saying it’s in the warehouse- there is no date to ship. They said at least 14 BUSINESS DAYS before they even think about shipping!!! So at least another month. And the customer service is useless.

I'd love to be doing a review of the Dream Cloud Mattress I purchased on Aug 1st but I can't since I haven't received it yet. My wife wanted to buy a different brand from a local mattress store, I talked her out of it. We would have saved some money and would have been sleeping on it for the last 3 weeks already. Over the last couple weeks I tried to contact dream cloud's customer service since I paid but received no updates. I received nothing in return except canned responses and more sales emails to purchase. The only time I received a personal reply was when I told them I paid them a lot of money and deserve better. I finally received a message my mattress would be delivered on the 20th. I took half a day off, took my own mattress out and waited.

I purchased a Dream Cloud mattress because of all the great reviews. I kind of thought it was odd that there were any negative reviews, but thought maybe this mattress is the one. I even went on the video reviews and it was rated good for heavier, side sleepers with a cooling feel. I was ecstatic to receive my new mattress. I ordered it on June 12, 2020 and received it a week later. My son came over with a friend and put it on the bed. It was too heavy for me to put on my bed. I noted a black stain on the left side but overlooked it, tried to use some wipes to get it out and than I noted a huge bulge on the same side. I waited a full day for it to expand. The bulge on the one side never really went away. The first three nights I thought I was sleeping on. A marshmallow, however, the side that had the side, felt less supportive. I figured maybe it needed time to fully expand.

We have been waiting over two weeks for this mattress. We receive text messages saying it will be delivered today, and no delivery. Call and they say they are unable to cancel the of order. Will never order from this company again. We ordered a Nectar mattress and it arrived within a few days, excellent customer service, and it's a wonderful mattress. Very unhappy.