DreamCloud Reviews

Stay away from DreamCloud. They promise a 365 live with & make sure you love it. No question asked return policy. This is not true. When you go to return they return the mattress but not the bases which is the majority of the purchase price. Stay Away from this company.

The mattress we bought depressed greatly On 1 side, they voided warranty due to period blood stains on the opposite side. They denied warranty due to superficial stain! Ladies beware what this company does!

Received my bed/quilted headboard today. Upon opening the packaging, I found headboard is ripped. I was offered $50 but the headboard will continue to rip so I requested a replacement. The bed weighs 146 lbs so I had to hire 2 neighborhood boys to carry it in. Now with the replacement I will have to hire them again to bring the new one in and remove the old headboard. Then I will have to pay bulk pick up to take it away. This damage is costing me $ but DreamCloud is leaving the trashed headboard as my problem. I COMPLETELY REGRET MY PURCHASE. TRASH.

The mattress was very uncomfortable. I called to try and return. The first time they said they would pick it up, and then see if they would refund me. So is the refund not even guaranteed? Then I'm out of money and have no bed? The customer service was awful. My wife and I have had several high end beds over the years usually one of us will like and the other not so much as we have varying sleep preferences. But both of us dislike this mattress. Stay away from the premium DreamCloud mattress and dream cloud in general.

We ordered a split King bed and one of the adjustable bases has not worked since day 1. Unfortunately, this company uses a 3rd party for their bases and I was told after calling into their call center that I would have to call that company. First red flag: They won't even help with a brand new product. The call center sent out a technician about 10 days later and after examining the base he said the main head motor is faulty and a new motor must be ordered. After 20 days we still haven't received any updates on this matter. I called Serve Co. again (the 3rd party they use for the bases), and after looking into our account they have informed us the motors are back ordered and they have no idea when those will be available.

Literally the worst mattress ever. I wake up every day with back pain. Functionality is fine. I would give mattress a zero star if I could. They also will not take back the mattress as stated on their website. A loss of a lot of money!

The worst bed I’ve ever laid on in my life. It sags slumps slips. Very perplexed by the whole experience. I would not recommend this bed to anyone not even my dog.. Buyer beware this bed sucks. They told me they were gonna send me a solution a 2 inch firm topper, which makes the bed even worse. It’s quite laughable. I feel like someone’s playing a joke on me.

This is solely on my customer service experience thus far. I just received my Dreamcloud mattress today, and got on their website's chat to see about getting my old mattress picked up. I had done my due diligence and researched many different companies and what they provided, considered any deals and discounts. I asked the dreamcloud agent if my old mattress would be picked up. They said yes. (I then looked it that it's California state law that retailers must provide the service of old mattress pick up and recycling.) So I thought, great! Ordered my mattress.

Wednesday, July 23rd, I spoke with Heinz (DreamCloud Customer Representative). I asked him three times, If I placed an order today, can the beds be delivered by no later than Saturday, July 27th. He assured me that my items 2 frames and 2 mattresses would arrive by Saturday. The next day, I began receiving emails from DreamCloud stating that one item will be delivered on Friday, one item on Saturday, one item on Sunday, and one item the following Wednesday.

I purchased the DreamCloud premier hybrid for my Mother (who has a really bad back) because it is advertised as a “Medium Firm” and also because I have one too. Mine is firm when you sit on the sides, and doesn’t collapse, but the one my Mother has is far too soft. In searching for the tag, there is one on there that looks far different from mine. (See attached) This is odd to me and makes me wonder if this was a returned/reboxed mattress? It was ordered on 3/2025, and the mfg date is 8/2024.

Thank you for resolving issue. Bed frames will be donated to local living assistance home.

Update since posting the review. Dream Cloud has reached out and decided to replace my mattress. I appreciate that they have stood behind their product and made things right. Thank you!!!!

I ordered a king premier and was given a 6/30/2025 delivery date by both FedEx and DreamCloud. I am 72 yrs old so I had some younger friends come take my old mattress on 6/30. My mattress never came. I have been sleeping on the floor since. I called customer service and spoke with Alea who was insulting and of no help whatsoever. Don’t even bother to call them, as they seem to not care. Now I’m told that my mattress will be here on 7/8/2025.

Cheapest quality bed frame I have ever seen. Arrived bent and damaged and had clearly just been repackaged after someone else returned it. Do not buy - the quality is terrible, the slats are flimsy, warped, and have splinters. The headboard on the bed frame is so short that with pillows on the mattress, the headboard isn't visible.

I ordered this mattress and the adjustable base and assumed both pieces would be returnable within 365 days. Only the mattress is returnable within 365. So now I’m stuck with a base that I still owe over $900 on. It’s only returnable for the first 60 days. Buyer beware!

Updated on 06/06/2025: Just a hilarious update. I just received the incorrect order yet again, for a fourth time. At this point I am curious on how many orders in a row they could get wrong. I mean, statistically speaking they have to get it right at some point right? They gave me another $30 off ($60 total now) and promised they will get it right. Stayed tuned.

We got the Premier mattress with adjustable frame. The mattress and frame is nice and comfortable. The frame arrived damaged from shipping and reached out to customer support to send pictures and they have been unresponsive.

I am so disappointed in this company. I ordered a mattress from Dreamcloud 4/28. They advertised 2/3 days to fulfill the order. As of 5/6 there is no shipping date or a tracking number. I have emailed several times and they do not provide an answer. I called and waited 10 minutes on the phone to speak to someone and that was another mistake. The call conveniently was disconnected. Instead of them calling back they emailed to apologize about the disconnection. Still no answer. I would like my credit card to be refunded and they are refusing since, they are working on it. Just a mess. False advertising. Do not use this company. Horrible experience. Still no result.

Too soft! Couldn’t sleep two nights on it, and when you sit on the edge you sink into the mattress through the bed frame. No edge support at all! And I like soft, I’ve always had soft mattresses but this is just too much! When I called to ask what options I had for exchange or return they said that they could send someone to pick it up but that I would have to purchase a new mattress in order to “exchange” it BEFORE they complete the refund. Who has an extra $2thousand dollars nowadays? Not me. Bad mattress + bad customer service!!

I purchased this mattress in January and keep getting a new delayed estimated ship date every week. I’ve called customer service many times and they won’t give me any information about when the bed will actually arrive. When I ordered the mattress the website said it was in stock, in fact, the website still claims they are in stock. I’m at a loss of what to do as Dreamcloud has my money and I don’t know when they will deliver the mattress.

I am extremely disappointed with my experience with DreamCloud. I never received my mattress, and when I contacted customer service, they couldn't provide any information on when it would even be shipped out. After being given the runaround, I requested a refund, but I'm still waiting to see if that will actually happen. This entire experience has been frustrating, and I feel completely let down. Let's hope the refund or cancellation is processed as promised. Do better, DreamCloud!

The mattress was delivered in an unprofessional manner, carelessly thrown at the bottom of the stairs, with the box completely damaged. It was impossible for me to safely carry the over 100-pound mattress up a flight of stairs, especially in the pouring rain. When I reached out to customer service, I felt as though I was being blamed for the situation rather than receiving assistance. I will not be purchasing from this company again.

I never really leave reviews but I feel that this one is absolutely necessary. I've had my dreamcloud mattress for less than 2 years and it is probably one of the worst purchases I've ever made. I contacted customer service with my issues last year (a few days after my 365 trial was up) and all they did was send me a mattress topper. This has not helped at all. My fiancé and I both wake up everyday with horrible back pain and we are tossing and turning all night. Extremely uncomfortable and not at all how it is described on their website. I've even gone as far as trying my mattress on 3 different frames. Nothing has helped. I am extremely disappointed with this mattress and I wish dreamcloud would've done better at addressing/resolving my issues given the fact that their mattresses are very costly. In this case, you definitely "don't get what you pay for".

Where to begin. I ordered 2 mattresses; 1 full and 1 queen mid-Dec. 2024. Our credit card was charged with the purchase. The full mattress arrived in a timely manner. The queen was delayed one week, however our order advised, through our tracking, that it was in stock. Another week pushed back. Then another week. I tried emailing, but my emails were sent back as "Undeliverable". I placed a call to Dreamcloud and the rep advised she would get back to me. Still waiting... I finally phoned the middle man who said the queen had been voided!

So this is my 2nd Dreamcloud mattress. I have recommended this mattress to a few friends and all have said that the mattress had to be exchanged due to the ends of the mattress collapsing because of the shipping. I just received the 2nd mattress and lo and behold same problem. I have sent clear photos depicting the problem. Customer service now wants me to take a measuring stick to take photos of the measurements around the entire surface of the mattress!? WORST CUSTOMER SERVICE EVER!!! No consumer should have to go thru all of this insanity to get an exchange on a new order. Absolutely UNACCEPTABLE. :-/

I ordered a king mattress. The delivery date at noon on Jan 4 was between 2 and 4PM, so I made arrangements to get rid of the old mattress. At 2pm on Jan 4 I received notice that the mattress would not be delivered until Jan 6. I called customer service and they were useless. Said they had no control over delivery once the mattress left their shop. This company sucks. Don't buy anything from them.

Ordered this mattress for a friend. It was not delivered on the day scheduled but arrived the next day so the helpers we had available on the actual delivery date could not be there again. We are a grandmother and a great-grandmother and were left in a bad situation when FedEx dropped it off. We managed to get the mattress inside and unwrapped, although this was a dangerous situation for us without available helpers.

Customer service is a joke. I was in need of a new mattress and after reading tons of reviews, I decided on a Dreamcloud. Needless to say, I never received it. My order was shipped via FedEx and I received confirmation that my mattress was delivered on Christmas Eve. It was nowhere to be found. Two days later, there was a delivery confirmation photo from FedEx showing my mattress in a box torn open, left on the side of the road, with the secure delivery location door of my building seen in the background. Clearly it was stolen.

So I tried to research mattresses, but all the 'review' companies are on the take with paid reviews. This is NOT a paid review. I decided on a Dreamcloud Hybrid. From day 1 I felt it was too soft. I called CS to return it and they said, "Oh we'll send you a complimentary topper." They did and it didn't fix the issue. Plus by this time (I had the mattress 4 months) I was beginning to nice some dips.

Was on the market for a new mattress. Purchased the DreamCloud Premier Rest Hybrid mattress. I’ve had it for about 2 years and if the return process wasn’t a hassle I would have returned it. Would not recommend at all. At the price point I should have the best sleep I ever had and I can’t say that. My wife and I wake up with back pains and can never quite get a restful sleep. Just laying on the bed you sink into it too much, if you kneel or put a hand down it’s even worse. Soft is good but it’s like quicksand sinking into it. I’m able to fall asleep on it which is the only reason why I gave it 2 stars. I’ll never purchase from this company again.