Brentwood Home

I purchased a Crystal Cove square meditation cushion as a Christmas gift for my Husband and it was delivered 9/25/2020. There was nothing wrong with the cushion itself, but my Husband wasn't interested in it. When I contacted customer service to request the return, I was told that there is a 30 day return policy from date of delivery only. It seems ridiculous to me that they offer a one year trial run on a mattress but can't accept a return of an unopened, unused cushion still part of their product line at Christmas time. Buyer beware.

We purchased the Brentwood Home Oceano after reading several favorable reviews. But we now know that those reviews are only first-impression reviews of this mattress. When we first received the mattress, we loved it. It was incredibly comfortable...at first. But we have owned this mattress for less than two years, and my wife (a slender woman with lower back issues) can no longer sleep in it. The mattress has sagged so much and the support for her lower back is so poor that she started waking up every morning with progressively-worsening back pain. She now sleeps on an older mattress in our guest bedroom and does not have any back pain when she awakes because that mattress (a different brand) still provides good support for her lower back.

I purchased the Brentwood Home Oceano mattress 3 months ago, and it is a superb mattress. It is high quality, luxury feel and super comfortable. The gel memory foam gives me enough hug without the sinking feeling. I am well supported and there is no motion transfer. Edge support is fantastic. I didn't experience any concerning off-gassing, but I did let it air out for a day. This is a solid product by Brentwood Home. Plus it is a beautiful mattress to look at and it feels super smooth to the touch. I am a side/back combo sleeper and I sleep like a baby completely through the night. Brentwood Home customer service is excellent. They are very responsive to questions and helped me make my final purchase. The mattress shipped 24 hours after ordering and Fedex Ground delivered it 7 days later (California to Illinois). I highly recommend Brentwood Home, and I am very pleased.

On 05/01/208, we had the Oceano Mattress delivered to us, and we absolutely loved it the first year. The mattress is advertised as the #1 rated luxury with a medium-plush feel. Thirteen months later, the mattress lost it's medium-plush feel and became uncomfortably soft to sleep on. Not only that, the fabric buttons that are anchored onto the mattress extruded, which can be felt through the mattress pad and bedsheets, causing pain when I would move around. I reached out to customer service, and they sent me a complimentary Oceano Memory Foam Mattress Topper, which is really helpful covering the buttons, however, not with the firmness of the bed.

Ok we began our mattress search locally like everyone else used to...but lying on a bed for minutes in public store is useless so we went home to do a little diligence online. After we narrowed it down to two or three choices we visited oursleepguide.com and were blown away by how detailed and precise the reviews were of literally dozens of mattresses. They picked the Brentwood Oceano so we added that to our choice list and stacked it up against the few others we were considering. The Purple 3, the Saatva and Puffy Lux were all contenders, but the thing that pushed us toward the Oceano was the trial period being literally triple the others offered. ONE FULL YEAR to see if you like a bed sounds like a no brainer, and all the prices were about the same...so we pulled the trigger.

24 hours after ordering mattress I began receiving over a dozen robocalls per day, unabated for over a month. Contacted Avocado who stated that basically they didn’t care. If you love robocalls, buy this mattress....but you can probably get more robocalls for less than $1700.

I ordered from Amazon. Description of mattress was directly from company's website. Stated medium feel. This is not true. It is hard as a rock. The corners of the mattress never filled up. They are sagging and I have only had this for 4 days. Also Brentwood will not honor their warranty if you buy from 3rd party but they get the money when you buy one. Not impressed with this company.

I will say that when I initially bought my bed, I was very happy, happy with the experience. I've had a couple of issue since and have contacted customer service several (at least 7 times) to assist me. The agent always promises to have someone call me back and no one ever does. I did have a supervisor call me back ONCE and missed the called - try to contact her, left at last three messages. NO RESPONSE! That is awful customer service! I was thinking I would buy a couple more beds when I moved into my home, but at this point I will never purchase another product from this company. Unfortunately, I've told so many friends what a great company - I will be updating them on the current situation. Very upset!

Brentwood products are made in America and they also offer the inner spring and the memory foam combination. I purchased the Oceano box spring the mattress but the mattress wasn't level. I contacted them and I'm going to send it back and exchange it for a new one. But besides that, it's a nice and amazing mattress.

I've read a few reviews online and Brentwood had a nice website so I just went for it. I purchased an Oceano Mattress however, the mattress was very uncomfortable for us. It was too soft and the edge support was really bad. I ended up not keeping the mattress and I didn't get any runaround when I returned it. They were very, very cordial and very helpful. Brentwood's customer service team was fantastic. It seemed like a great company but it didn't work out for me.