Ashley Furniture Reviews

Please be aware... I / WE will never purchase anything else from you. Your Financing with GE money is a Scam. You choose to be DECEPTIVE in your advertising...15 months interest free.

In January, we bought a 3-piece living room set. We purchased the extended warranty. The set cost over $1,500 +over $200 for delivery. My husband asked the salesman if he could pick it up himself. Salesman said, "Sure, save yourself a few bucks!" Salesman neglected to tell him that if you pick it up yourself, it voided the extended warranty you just purchased. Slick! One month after buying the set, my adult son sat on the sofa to watch TV and we heard a crack. The frame cracked. I called Ashley, the warranty company and the salesman over and over. The salesman would have the warranty company call me and they would tell me it's a manufacturer's problem. This went on for a month till the warranty company told me that the frame was not covered by the extended warranty! If you sit on this crap and it breaks, you're ** outta luck. Okay, we were screwed royally! My husband opened the bottom of the couch to see if he could fix it. There are staples not nails or screws holding this crap together. The wood was cheapest grade, knotty and warped. It was built to break! Oh, and the chair & 1/2 I just noticed about a month ago, the frame is falling apart in the back.

What happened is I bought a 100% leather couch and loveseat. Just the couch costs about $1,400. I thought it is a good name and company and it was quality to last. I asked the salesman if anything happens, will they be able to fix it. He said of course anytime, so I went ahead and bought the 5-year warranty. After 15 months, the leather of the couch started to crack by itself. I took care of it. It was just a simple wear. I didn't have any pets or kids that could have messed it up.

On 1/31/13 I ordered an oversize TV stand that I had been told by the salesman several times was not a stand that would have to be put together. I was told I may have to put the shelves in the TV stand, but it will be built and put together at the factory. Upon picking it up at the warehouse, it was a very flat box that was clearly a put together TV stand. I refused it. The warehouse called the Arlington, TX store and I talked to a person named Terrance, who was very rude. He kept arguing with me telling me the TV stand was what I had ordered, etc. He said I would have to wait several days before I could come into the store to get a credit because the store manager was not in that day.

We bought 546 Sectional on February 23, 2012 for $1927.05 which included $114 insurance at American Furniture/Ashley Furniture. On 02/04/2013 at 10:22am, I called American Furniture to see what I can do about a tear in the console, plastic tray broke and the seats on both sides of the loveseat were flat. I was told at that time to send pictures to ** with a description as to what is wrong with the loveseat. On 02/05/2013, I sent the email as instructed. I did not hear from anyone for more than six days, so I called and spoke to Ms. Kerry there on 02/13/2013 at 4:43pm. She said that the parts had been ordered and to call Tuesday 02-19-2013. I called on 02/19/2013 at 10:26am and spoke to Ms. Kerry again. She took all my information again and said she will get this taken care of. This is still under manufacturer's warranty.

I bought a chair that after two months, the seat was squashed down so much it was very uncomfortable. Ashley Furniture sent a technician that said yes, it was squashy and he would file a report saying to order a new base for the chair. When the rep called for a follow up, she said the tech said the chair was up to standards and they won't do anything for me. (Everyone who comes to my house notices the chair is squashed and no one will sit on it because it's so uncomfortable.) So it's my word against the tech who lied to me and everyone I've spoken with at Ashley customer service (which is a joke!) say they won't replace, refund, exchange or in any way help me.

Ashley Furniture deliverymen would not bring a bedroom set into the house unless we signed a damage waiver, exonerating them from all responsibility to our walls, floors, carpets and ceiling. This is both absurd and far outside the delivery contract. Our home was prepared for delivery in every respect, including the removal of a front entry storm door, all furnishings in the room and en route to the room. Even the dog (a mini schnauzer) was crated and fresh coffee was brewed for the delivery crew. However, their arrogant attitude and demand that a waiver be signed before the delivery could be made was too much.

Okay, so I called Ashley back about my order that will be at six weeks come Friday, March 26th, 2013. I was told by a female employee that it will be another two weeks. So that is two months last I checked. Anyway, I was also told I can get my money back if I don't want to wait. Okay, cool. But they said, "By the way, we will put the money back on your debit card but the cash you paid with, you will have to wait about two weeks to get that back from our manufacturer in a check because we don't give cash back at our store location." That's funny that it would take the same amount of weeks to get our money back as it would to receive our furniture. My advice for anyone buying new furniture is not to be fooled into purchasing any of Ashley Furniture. You will be pissed.

My boyfriend and I went into Ashley's in Bryant, AR on March 14, 2013 to purchase a bedroom set. At the time, the sales rep helping us was nice and very helpful. We picked out a bedroom set, mattress and lamps/comforter set. When I went to pay for everything (I paid 100% of the total upfront), the girl behind the counter had no idea what she was doing. It took her at least 30 minutes just to enter in everything. She kept leaving out items or adding double items. I should've known then to just walk away (if only).

We just ordered a sectional in March 2013, over a month ago. We paid in full delivery cost and all. So of course, we were told our furniture was not available and we would have to wait 2 to 6 weeks. Okay, cool. My problem is no one calls and makes you feel comfortable about having to wait 2 months to get your furniture. When you call, everyone keeps repeating it will take 2 to 6 weeks (like they are robots trained to say the same crap over and over to hurry up and get the customer off the phone). After reading all the complaints, we are now scared we might have to wait another month and will probably have damaged furniture. That really worries me.

I received the furniture. The couch was all ripped, sagged busted recliners, wood on couch and love seats, dresser with busted legs and defective night tables. Also 2 lamps don't work on three-way like they said in the store. Dining room table top was all scratched. I started calling a day after about these complaints. They sent 2 different times people to look at everything. They took pictures. I keep calling and they are very nasty. They won't put the manager on and will not tell or give me names of who is in charge. I have been asking for my money back and they won't refund my money. I am tired of this bull and aggravation that I want a refund. I am on SSI and a single parent. I am not well and have no family. I am also on food stamps. I cannot afford to lose this money if the furniture is all damaged. My son and I need good furniture to live, enough to last for a period of time.

Ashley Furniture Home Store should definitely be out of business. Their customer service and sales personnel are rude, cunning, pushy, sly, non-caring and extremely unprofessional. Therefore, I urge each and everyone to read these reviews before stepping into Ashley Furniture. The fact that their floor samples are filthy is also a dead giveaway that you're making a mistake. Please! Do not buy there please!

I purchased a mattress which was defective. I reported it, someone came out, reported the issue with the mattress. I have been sleeping on a defective mattress for almost a month. Ashley Furniture Store couldn't care less as long as they get their money! That mattress cost me almost 900 dollars. They should not be allowed to get away with things like this with paying, just like I have paid for almost a month, sleeping on a defective mattress and then pay again in funds. There is no mention of a refund because I had to sleep on defective mattress for almost a month. That is a sure case of unfairness.

After making sure that the salesman double and triple checked delivery time on the furniture we ordered, “2 to 4 weeks,” we were told. We called 4 weeks later and were told another month! How can these people be in business? This is not customer service! They will do everything to get the sale including lie to their customers. I will never enter your store again! At least they didn't try to keep my deposit as they could tell I was irate with their crappy sales techniques.

I am going to do everything in my power to make sure everybody knows about this undercover scam of a warehouse. Unbelievably horrible customer service. The first time they delivered our furniture, they brought us the wrong couch. Then a week after, they decided to bring us part of our couch. The delivery personnel and their creepy kidnapping van was so spacious. They put the couch in my door, didn't take the plastic off or assemble it.

I bought a full living room set last April 2012. A month later, the seats started to flat down. I called the company. They sent a technician who tried to fix it by adding padding into seats, but few weeks later, it went down again. They offered me to replace the living room set and I did. The second living room set started to go flat after few weeks. Since then the technicians are in and out of my house with different reasons, and now after a year, they cannot fix it and the company told me that is the way this furniture was built and they cannot do anything about it. I wasted my $3000 by buying their furniture. I will not recommend anyone to do business with them and want my money back.

I had a mattress issue with Ashley Furniture. The mattress was delivered after Christmas on December 29, 2012 and by February, my mattress sank on both sides of the bed. A technician came out to check the mattress and said it was within spec. While he was at my home, the technician wrote the warranty number off my mattress tag. While my wife wasn't paying attention, the technician removed the warranty tag off my mattress. Ashley Furniture called me and said my warranty is voided, because my tag was removed. I only had my mattress for 3 months and it cost me $1700.

We have purchased approximately $5,000+ at Ashley and generally like the furniture. What I do not like is the insurance that you purchased through them for your furniture. This insurance was purchased through Ashley, but it is Guardsman who is supposed to honor it. We have made 4 claims with them and they only agreed to honor one of them. They keep saying that they do not cover what they deem to be the furniture structure (a.k.a. how the furniture was made). For example, when one of our center bed's feet broke, they said that they do not cover that. Had the whole thing broke, they would have. It is a shiesty business practice. I recommend you do not patronize Ashley Furniture. If you do, stay away from the extended warranty. Thank you.

In February 2012, I had bought a bedroom set from Ashley furniture. I had put the furniture on layaway for 6 months and after finishing all the payments, the company told me the furniture I had bought had gone discontinued 3 months before I paid it off. They didn't seem to care to call and tell me the furniture was being discontinued and if I wanted it to pay if off. They just kept taking my money and told me I could have store credit because the bedroom set was unavailable. Also, I felt as the salesman was just trying to get a sale to fatten his pay by not telling me anything about the furniture and how it might be discontinued in that 6-month time period, and made me sign all this paper work saying I could not get a refund even if the furniture went discontinued.

I purchased living room furniture in December 2012. Before the delivery truck left my driveway, I noticed flaws in the construction. Twice, repairman came to my home and told me, "That's the way it's constructed". Complaints to store, warranty dept., company owner at his home, and the credit card company brought no help. I want my money back and they can pick up their furniture. This is the last time they will see my dollar.

I bought a sofa love seat from Ashley Furniture store. In less than a week, the cushions are already sagging. A tech came out and put more stuffing. He told me if it still does it to contact customer service. It is still doing it so I called Ashley Customer Service. They told me not to contact them again, that they would contact me instead when they get the papers back from tech. The tech said he was turning them in that day and it has been two days. The lady was very rude and did not want to resolve the problem. I would like for them to take the couch back and give me a different couch that does not sag.

Ft. Worth store, while sales people are nice, the management and upper management are to say the least a sorry lot with their non-customer service attitude. If you purchase anything from them and want to pick it up, you have to drive 30 to 40 miles to do so. Delivery to the store is a very cold 'no' from the management, or else you have to pay $99 for delivery. They will not sell the customer the floor sample no matter what! The sales person who assisted me was very nice but the management had a gross lack of customer service. I will not shop there and will make sure any and all my friends and acquaintances know how lousy the customer service is.

We purchased a bed from the Killeen location and was given a delivery date of March 22nd. I called on the 20th to check on the delivery, and they told me that they broke the set when it was delivered to the store and that they were going to deliver another one on the 9th of April. Today, I called and they told me that it won't be delivered anytime soon, and that the earliest date they can give is the 17th of April. The store manager, Josh, left a message on my phone saying that they were scheduled for delivery on the 9th and then denied that he called; I still have the email.

I arrived in Florida on Jan. 23, 2013 and closed on a new house the same day. I spent $10,000 (approx) at Ashley's the following Friday. I waited several weeks for delivery, only to request that several items be taken back as they were defective. Finally, I settled on what was sent on third delivery. I was assured that dining room chairs are protected as they are faux suede. I live alone. I entertained two others. The single potato (boiled and no salt/pepper) marked chair. I called customer service and was advised to call Guardsman for protection I had purchased. As I now understand it, each and every time I have a problem, I must contact Guardsman, fill out paperwork and for a period of five years, they will come back and repair but Ashley's will not replace. I wanted to swap out dining chairs as they had not been used, saying I would pay price difference. Not a policy of Ashley's. This is definitely an organization where it is true let the buyer beware. Go elsewhere I urge you.

My wife and I bought a bedroom outfit and love it. We've done our shopping and got the best price. The set was called Burkesville. Now when it was delivered, the foot board had a crack in it. It was noted and to be replaced, so I thought. They sent a repairman out to fix the crack. Okay fine, but what is it for me? I bought a bedroom set brand new, not damaged. So I signed the form that the repairman completed the job he was to do. Not that I'm happy with the damaged set, which we paid $2,700 total for. I went out to Ashley today and they told me because I signed the sheet, that it was a done deal. Nowhere on that sheet did it say I was happy with a cracked set. I sign the sheet in words that the repairman done his job.

I bought a couch on March 11, 2013 and it was delivered the next day. A few days later, I noticed the bottom fabric was drooping. I was not okay with that but planned to fix it myself. Then, one day sitting on the couch, I noticed a one-inch repair that had been done prior to the couch's delivery. I had not noticed it when it was delivered. Three weeks later, the entire cushion ripped and fell apart. This couch has serious quality issues. I called customer service who stated that I have to send pictures which I did and will have to pay for the couch to be picked up and redelivered because I didn't buy extra warranty. Who would ever think that they would not replace a defective couch they delivered after only three weeks? This couch looks like it was 5 years old. This is awful customer service. I won't buy from Ashley or City Furniture ever again. It's a shame that the customer service isn't better. They would keep me as a customer if it were. I can't understand why they would let customers just go...

I bought a bedroom set for my daughter in February and was told two weeks to delivery. It ended up being 4 weeks. I was promised a call the day before with a 4-hour window; it never happened. I was called the day of delivery. Mind you, I took off of work from my delivery. Bed rails did not match the bed nor were they the correct size. Delivery man attempted to make them fit before I objected and rejected the bed. I did accept the dresser and nightstand, however. I called customer service the same day and requested a refund of the delivery charges since the fault lies with Ashley for the issue. They agreed. I waited for refund. I'm still waiting, by the way. I have called numerous times and got a different story each time, "It may take your bank up to 3 weeks to recognize the refund," etc.

I wrote a review yesterday in regards to our Ashley Furniture couch seat cushions falling apart. I attempted to file a claim with and I called the store in hopes of getting new covers. I was told that I was out of the warranty date and the protection plan we purchased would not cover the covers. I went into the Albuquerque store last night, took the cushion covers in and had a manager look at the covers. He had someone from their customer service department call me this afternoon and they agreed to replace the covers free of charge. I am pleasantly surprised in the day and age of being told no. I have to say the company went beyond what I expected and fixed my problem. I'd still recommend that you don't bother buying the MFA protection plan. It isn't worth the paper it is printed on and the customer service is bad. Thank you to the manager of Albuquerque Ashley Furniture.

I have made two purchases from the Ashley/Morris store in Florence, KY within the last 8 months. My first purchase was a dining room set that was supposed to take two weeks to be delivered. We received the table and chairs within that time frame, but the hutch delivery date changed numerous times and was finally delivered 2 months after it was ordered. After many apologies, we purchased a living room suite from this store as I have always thought highly of the quality of their furniture. We left explicit instructions that we did not want the set if it did not arrive on the initial delivery date, but it arrived on time and without incident.

We purchased an Ashley Furniture couch 62010. Within 3 months, we noticed the seam was fraying on one of the seat cushions. We filed a claim with the MFS protection plan. We were sent a new cover. Since then we noticed that the 2 remaining seat cushions started to fray. I contacted MFS at 1800 774-8700 to file a claim and was told the couch no longer qualifies for replacement. I pointed out that the protection plan says "mechanical and structural breakdown in fabric." I was told because the couch is structurally intact, the claim is denied. I attempted to take the issue up with the Ashley Furniture store in Albuquerque and was told to refer to the protection plan.

I bought a bedroom set at the end of February. It took two weeks to have it delivered and when it came, the mirror was scratched on the dresser; the chest of drawers had a piece that clearly had been broken off and then re-glued and painted over; and the door chest's door didn't close correctly. When I contacted the store, they told me that they would replace the dresser and the mirror, and have the door chest fixed. When they redelivered another two weeks later, the chest was still not acceptable. The company that Ashley uses to fix their furniture didn't give me an appointment until three weeks after delivery. The repairman came last week and told me that he had to come back out after attempting to fix the drawer and actually making it look worse. He told me someone would be contacting me to reschedule, which no one did.

Stupidly, we bought furniture from Ashley's for our new home in Florida. After many failed attempts to buy the furniture from Ohio over the phone to Florida, we gave up. No one would work with us in that capacity and that should have been a warning right there. We have bought furniture from Ashley's in Ohio and thought we were familiar with Ashley's policies. They claimed to have a sale, that is, they would pay the sales tax on all sales. We bought four rooms of furniture! It's ironic that the savings on the furniture was $260 and it was $300 to deliver the furniture! Are you kidding me? We saved nothing. Ashley's furniture is not at all worth what we paid for furniture and delivery. We will finish furnishing our home at Macy's! It was a huge mistake from the beginning!

I bought furniture from Kingsport, TN. They delivered defective chairs and table, and was told that I would get a call from them for the same. This is 2 weeks before and still never got a call. Whenever I try to call them, they direct my call to other number where I leave voicemail and never gets a call back. Calling in the store, they said to call customer service. Calling customer service, they said to call the store. Representative at Kingsport, TN store lied with me that if I get a mattress, then delivery is free. I told them many times about my address and after payment, they told me that they cannot do free delivery.

My story is the usual. First, couldn't get waited on at the store. I had to ask if cash money was good here (there's your sign). Finally I picked out my pieces, wrote down the piece number and took it up to the counter myself. Never did get waited on. I bought the furniture on Feb. 10, 2013. I was told it would be in by Feb. 18th. Well it's now March 28 and still no furniture. Of course, they aren't calling me to give me any updates. I've had to call and call! I was told next week for 4 weeks. Finally, it is supposed to be here on Saturday. Yeah right! Funny thing is I bought my mattress from Bob Mills Furniture and they had to order that. My salesman called when it was a day late and profusely apologized! Then after we set it up, he called again the next day to thank us for our purchase. Guess you can tell where I'll be going from now on.

I bought a sofa and loveseat from Ashley's Furniture. Two weeks later, I called them to inform them that the sofa and loveseat were bulging everywhere. It looks awful and embarrassing, extremely lumpy and bumpy, even the back and arms. The staples are randomly, haphazardly and chaotically placed and cannot hold the fabric. My husband and I rarely sit on the furniture. This will not last a year if it is falling apart in two weeks. The appearance is awful. Stuck with this furniture, we feel extremely saddened and hopeless. They sent a technician out to check the chair. The technician tried to stuff it but informed us that the fabric cannot hold the type of stuffing. He told us that it a structural problem and we will always have that problem. Moreover, my back up to my neck and head started hurting when I sat in the chair.

If I could give 0 stars, I would. Please beware! As much as you like the furniture and the deals, never buy anything from Ashley Furniture! I ordered furniture over a month ago and was promised and even signed an agreement stating our furniture would be delivered in 2-4 weeks. I never received a call, an update or anything. They cashed my check immediately, and here I sit with no furniture and no money. I have called multiple times every couple of days for weeks now. The customer service is unhelpful. I have been given several different stories and each time, the story changes. Sometimes, they have part of my furniture but not all so they can't deliver it. Sometimes, they have none of my furniture.

I assisted 5 friends for purchasing Ashley's Furniture when they came to the United States. They are from different county and I was the one to put my phone number for their delivery contact person. Since my friends do not speak that much English, I wanted to be their help as much as I could so that the delivery would be much smooth process. My first friend’s delivery didn't come. They just couldn't make it. We were disappointed but felt it could happen. My second friend’s delivery came, but the delivery was late for a couple of hours later than the appointment time. And the movers broke his light outside his door when they were carrying their bed inside my friend's house. We thought the store would take care of the incident, but they never called me or my friend for the apology. I called the store and they said they will have to contact the warehouse. We waited and never got a call from them for a couple of weeks.

We bought a bedroom set for our daughter, and we were told it was going to take a month to be delivered and set up. After 99 questions and much anticipation from her, the delivery men came today. They brought all the boxes in her room only to find out that the hardware to set up the bed is missing. What? How can that happen? On the phone with customer service, we were told we had to wait a week for the hardware. That’s not acceptable. We already waited a month, and I had already taken down my daughter’s old bed. Where was she going to sleep? On the phone with the warehouse, they offered no solution. On the phone with the dispatcher, they still offered no solution. On the phone with Ashley Store in Pleasant Prairie, WI, there was also no solution. The driver and delivery men were very courteous. The dispatcher told them to just leave and go do their next round. Meanwhile, there are boxes sitting in my kid’s room that were left unassembled. We offered to drive to the warehouse to pick up the hardware.

My sister and I walked into the store looking for a bedroom set that they had advertised in the store as $799. We were greeted, and then as soon as another customer came, we were then ignored even though we were there to spend money and were a definite sale. We set up a payment plan which seemed reasonable although quite confusing. We received furniture three weeks after the original date that we're anticipating our items. As time went by, we received 5 to 6 calls in a day regarding payments and when connected with a sales operator, we're told that double payments were due and it was because they were so unorganized.

I work as a waitress and am a single mother of 3. For the first time, I purchased a new sectional and dining room table with 6 chairs and a rug. The only thing holding up is the rug. Within one week, I noticed my daughter's homework has imprinted in the table. I called Ashley Furniture and they informed me that the wood is soft. But still a year later, you can write on a piece of paper and see it on the table. The chairs have made dents and the paint is chipping all around the edges of the table. You barely have to hit the table with chair when pushing up the chair to see a new dent. The sectional seats are not holding up well and the back of the sectional under the leather is a board that has no cushion between board and leather. You can see when it is making marks all the way down where the board touches it, and soon may rip.

We purchased over $6,000 of furniture in March of 2012, along with an extended 5-year full coverage warranty. Our living room set consisted of a double recliner couch, a recliner/rocker loveseat and a recliner/rocker. First our delivery date was pushed back. Then the recliner/rocker was delivered inoperable and had to have a replacement part. Within four months, the loveseat recliner/rocker broke and all of the mechanical parts underneath had to be replaced.

ETA on delivery was 3/13 (verbal and written on receipt). But every time we call to check on it, ETA gets delayed and it’s always two weeks away. This place does not have the decency to call the customers to notify delayed delivery and continues to lie about the true delivery time. If you’re buying furniture here, make sure you don’t need it for a few months!

I honestly am to a point where I am upset with the lack of communication with me concerning my replacement or fixing of my box spring. I purchased it and received it on Dec 23. By the end of Jan/Feb, it showed signs of breakage. I notified the Ashley Home Furniture Store in my town for the customer care to no avail. Finally, when I did get through, the earliest appointment was not until March 2. I patiently waited as the bed began developing back issues for me along with other bodily pains caused from discomfort. I received info on the 2nd that Sealy would be notified the following Tuesday. I never heard back from either company.

After seeing furniture advertised on the front of a single page ad, I visited the Ashley Furniture store in Indianapolis, IN. I specifically went to the store on the first day of the sale. When I asked to see the furniture on the front of the ad, the sales girl walked me throughout the store looking for it. She asked a co-worker and came to the conclusion; the furniture set was not on display in this particular store. I asked to speak to the Manager, as I couldn't believe they would mislead consumers with false advertising. The Manager, **, was rude and unapologetic. She said their showroom wasn't large enough to display all sets in their circulars. I asked if she at least had an upholstery swatch I could see. She said, "No." I would have to drive 45 minutes away to another store. I asked if she had anything comparable to the advertised furniture set. There was nothing within $700 of the advertised set. She did not seem customer-friendly and really did not care.

In January, we ordered a dining room table with chairs. Here it is March and we still have no table. My husband called their office and we kept getting the same story - it will be there in a few days. What is so hard about giving me what we paid for? This wasn't credit. We paid it outright and owe nothing. How do you force a company to give you what you paid for?

My husband and I purchased a couch and other items. We left the store and 45 minutes later, we called the store and decided the couch would be too big for our home. The sales girl was understanding and tried to cancel the couch order since it had only been 45 minutes. The manager (Ron) told her they could cancel but it will cost us 20 percent to restock. We followed up with a phone call to the head manger and he said the same thing, "It is our policy to charge 20% on all cancelled orders." In review of the policy, we see that they are well within their rights to charge the 20% but come on, 45 minutes, bad customer service. So we cancelled all items. We had to eat $200 but I'd rather lose that than give that store $2,000+. We also were going to buy a bedroom set from them and are obviously not ever going to buy anything from that store. My two daughters are getting married this year and need furniture to set up the house. They will not buy from Ashley's.

When we originally purchased our furniture, it seemed like we were going to get some great furniture. We decided to pick up our furniture instead of having it delivered to our house because we are really close to the store and warehouse. When we got home, we saw that our furniture had been damaged in one way or another, and it was probably a manufacturer’s defect or some sort. The leather sofa was written on by a pen somehow through the packaging. The headboard looked like it was dropped from a very high position, and the wooden corner was frayed at the top, and the chest had a nail sticking out of the top where it met the molding. We called as soon as we found the damage, and after multiple people coming to the house taking pictures, they decided to take our new couch to repair it and brought it back with a new headboard and chest.

My elderly mom and dad bought bedroom furniture from there and they delivered it all with the exception of the mattress. When we asked the delivery guys, they stated that the customer service should have called us, but they never did. When I called, they told me it was discontinued and we would have to pick out another bed but it would take some time and if the cost was lower than the initial mattress, they would transfer the remaining balance in to store credit. My parents paid cash and wanted cash back. It was not in Ashley Furniture's policy to provide a refund after 48 hours even if they lied about having the item in stock. My parents slept on the floor for the next night due to this (Sunday night).

I bought a $3000.00 living room set. The back seats were 3" uneven. The recliner broke in one week. 2 more recliners would not open all the way up. The technician they sent to do repairs smelled bad I had to open the windows and turn fan on after he left. The second time they came over to do repairs, they left with out finishing the work because I was stern with them. I have never seen such incompetent people in my life. I do not recommend Ashley Furniture in Salem, NH. They are not willing to accept any responsibility. Bad, bad way to do business with.

Very bad experience. I bought 2 tables with chairs. The table had a lot scratches and the chairs had a lot of holes. A call to the technical, he came to my home and he told me nothing. No response. Please don't buy. An Ashley Furniture is a bad experience and you'll lose your money.

We purchased a couch and lounger a month after our third son was born. It was supposed to be from Ashley's elite collection, so I thought it would be of better quality. I asked the salesman over and over if the extra money I was paying for the fabric protection covered the removal of baby puke. "Oh yes," he assured us it did. That was the only reason we paid for the added protection. A month later, not only did the crappy pillow back cushions look like a big clumpy mess, but they absolutely refused to clean the baby puke out. We actually had to remove the cushions to lie in the couch. Liars! They would not replace the clumpy cushion either. When I opened up the cushions to replace the filling, the whole inside was a shredded mess. Worst waste of money ever! We replaced the whole set after 18 months. My brother is currently on his third replacement of his $3,500 sectional - they won't give him a refund. Stay away.

My boyfriend and I went to Ashley specifically for a high table and 4 chairs. The salesman found us the perfect one. He even waived shipping. So, we purchased it. The table came a week later on the 25th of Feb. and was signed by my boyfriend's son who had no idea what we picked out. However, my boyfriend works as a tractor trailer driver and did not come home until the 27th and realized it was not the high table we picked out but rather a regular sized table with 4 chairs. Upon finding out, we notified Ashley Furniture store about the wrong delivery and they had no compassion for us that they screwed up. We were told that because it was two days later, we would have to pay a pickup fee a delivery fee and restock fee of 30%. This was not our error. So we went to the store hoping to get this straight with a manager but to no avail; he could not help us either. The item we ordered had a stock number d158- 233. However, the salesman wrote down stock number d158-225. This was his error not ours. This however is totally not right or fair being we spent almost $600 and that we would have to spend another $200 just to get the correct table we ordered. That is totally not right!

I bought a sofa/loveseat and a mattress - I have had about 3 weeks. Already the sofa cushions have lost half their firmness and it creaks every time I sit down on it. The mattress shows signs of starting to sag. I am less than 5'9" and not big. This stuff is crap.

My wife and I bought a couch and loveseat from their Fairless Hills, PA location. They have delivered it damaged 3 times now with 3 different beat up trucks and 3 different pairs of rude, unprofessional drivers. Today on their third attempt, the men got out and told my wife it was damaged, threw it back on the truck, gave her a nasty look, slammed their door and took off. All this while she was on the phone with the distribution warehouse. We were told that we could accept it until they could bring a new one, but the driver wouldn't wait a minute. Funny they have had us wait three separate days in the four hour window they provided the night before delivery but not a minute of their time. Now they tell me Saturday, 2/30, they can make attempt #4 and should wait until Friday night for a call, giving me yet again another 4-hour period in which to be home.

We bought a king size bed and a dining room set. The dining room set is nice but the bed broke 3 times since we purchased it - a design flaw. They used plywood instead of metal to support the bed and that's why it broke 3 times. They are lucky that the bed rails didn't break this time. All I did was strip a screw on one of the rails. Then I went to a local furniture store and bought a metal foundation. It is now holding up very well. Why would you put cheap crap in a nice bed? But the fact that they told me we used our extended warranty and wouldn't do anything to help us out this time gives them a one star. I have only had the bed a year and a half - this is the third time it broke (same problem), and you can't do anything to help me out? Are you serious? What?

Several months ago, we purchased 2 Ashley Furniture desks. They were delivered and set up by their delivery people. The desks were large and were placed against walls in our home office. They appeared to be in good shape and we were initially pleased. We were told that we had a 1 year warranty for materials and workmanship.

I purchased a Mission style recliner in June 2012 that cost almost $600. The first chair had to be replaced after eight weeks because it was so misaligned it wore holes in the leather-like fabric. The second chair was delivered and when I released the lever to unlock the recliner mechanism, it fell to the floor. Of course, the delivery men did not have the tools to reattach it, so I had to wait weeks before someone came out. He said the screws were stripped, but would put larger ones in to make it hold. This past December 2012, I noticed the back of the recliner wiggled quite a bit (moving left to right). I knew this was not normal as the first chair did not do this, so I called for service once more.

I purchased two mattress sets from Ashley in Houston, Texas. The mattress set I ordered for my room is terrible! My sheets will not stay on the bed; the bed sags and is completely uncomfortable. I called to return/exchange and was told by Customer Care that I had 14 days to call the store. I called the store and they said there was a no return policy on mattress sets? What?! They told me it was a health concern ... really? Mattress Firm has a 100-day return policy. I had also ordered a cherry wood headboard. When they brought it, it was brown so, of course, that was returned. The delivery people were late and rude. I will never set foot in an Ashley Furniture store again!

Mattress and box springs are horrible. I paid $1,945.00 plus delivery of $50.00. So over $2,000 on a pile of **. I've been waiting for another mattress since October 2012. It's February 2013 and still nothing. They lie their butts off to put you off so they don't have to deal with you. Don't order anything from them ever.

We purchased a mattress and box springs in 2010. Horrible, it finally came to the point we had to call and get someone out to look at it. The tech showed up and said there was 1 1/2 - 2 inch sag, and box springs made popping noises. When we purchased the set, the salesman said, “Don't remove warranty tag under the mattress,” so we didn't. We did, however, have to remove annoying law tag because it was annoying. Long story short, now they won’t warranty the mattress even though the warranty sticker is still on the mattress. Ashley Furniture is a joke. I won’t even get into the nightmare of original purchase and having to wait 6 months for chairs for dining room table.

Bad quality, worst customer service. Lies, lies, lies! I am so regretful now! I paid over $2,000 to buy junks from Ashley Furniture! No one can help me. What should I do now?!

We ordered 2 leather loveseats and a leather recliner from Ashley. After more than 6 weeks of waiting, they tried to deliver the wrong colored furniture, insisting it was ours, even after we showed them our copy of the order form indicating a different color. After more weeks of waiting, the furniture finally came and all seemed in order. Now it's been a year later and both loveseats and recliner have areas where the color has rubbed off the leather! We went to the Ashley store where we purchased the furniture and talked to the manager, who, of course, had never ever heard of this happening before and had no remedy for us. These 3 pieces have been in a room of our home that, until recently, has not been used much. They now look awful.

I paid in cash and purchased a sofa on 12/24/12 as Christmas gift and was told that it would take 4-6 weeks for it to be delivered (the receipt also said the same). By the end of January, I started calling, only to be repeatedly told next week was estimated time for delivery. Finally, today someone told me that the sofa was on backorder, and there is no guarantee that it will be made. The new estimate is 2/26/13. If the sofa is not available by then, I can apply for a refund and wait 21 days to get my money back, at which time they will have had my cash for three months, and I will have no sofa.

Furniture! The two mattresses pull apart every night! Me or my husband have to put a blanket or pillows between the two mattress. There is a big gap between the mattresses while both beds are flat also! Not a good device if you love to snuggle or lay beside each other. Don't buy the beds that separate. Thank you. If you have any suggestions, please contact us. Thanks again.

I bought a sectional a few weeks ago. I waited on Sunday for my delivery. After one of the delivery guys dropped half of the sectional on the ground, they got it inside of the apartment. The plastic was ripped open to find half of the sectional (that wasn't dropped on the ground) the color that I had ordered. The other half of the sectional was a different color. I called Customer Service and after complaining, the response I received was, "We have to see when we will have it in stock." I was also told that I will get a $75 refund, which is not even close to the delivery charge. The problem is still not resolved. Needless to say, I will never shop with Ashley Furniture again.

Before I begin, let me just say that the guy who sold us our couch and the men who delivered two thirds of it were great! Now let's begin. I ordered a three piece couch seven weeks ago. We had two thirds of it delivered last week. Customer service was supposed to call and tell us that they weren't going to have the entire set delivered at the same time and didn't. Instead, they let the guys who delivered the couch break the news to us. We were supposed to have our couch in four to six weeks and we don't. Customer service was supposed to call us weekly to update us on the status of our delivery and didn't. From what I've read online about Ashley Furniture, I shudder to think how long it's going to be before we get the last piece.

I would like to file a complaint against Ashley Furniture home store in New Brunswick, New Jersey. We are new homeowners and bought over $10k worth of merchandise from Ashley in New Brunswick. Almost every single piece we received needed to be sent back. From cracked marble tables, a broken framed amour to a lemon of a couch - the customer service and quality of furniture were horrible. Just our couch alone, we needed to send it back six times. On top of taking days off from work and shelling out tips for all these deliveries, we got screwed time and time again from this company. After two inspectors came and deemed our couch a lemon, they were supposed to send us a new couch yesterday. We got a call from the store manager and she guaranteed us that the couch was fine and it will be delivered on time.

We purchased the extended warranty. Each time we had to tap into that warranty, somehow, it didn't cover any of the problems at hand. Furniture is falling apart, leather is being stripped, and seat cushions are falling through the framework. Warranty company states it will not cover any damages because these pieces were called in at the same time which means that the customer is utilizing the furniture wrong?! Think twice before you buy from here. The furniture is cheaply made despite the price tag.

My husband and I ordered a dining room set and sectional. Of course, we get a phone call while the delivery's in transit that the dining room table was damaged, so Ashley would send another. We believed them, but they forgot to mention that the table's on backorder and will not be in the warehouse until March 4th, almost three months later from the complaint of the damaged table. Now onto the sectional, nightmare! The sofa was put together but missing one leg because the manufacturer didn't drill a hole for it.

I went to the Naperville, IL store to buy a loft bunk bed for my boys on November 24. The delivery date was for December 5th, 2012. Delivery was actually done on that day; however, a piece was damaged at the side of the desk. I called within minutes of the delivery and sent pictures via email. Mrs. **, from CS, called me back and said a new side will be out within the week. December 12 came with no info, so I called CS and found out that a new piece wouldn’t be out until Dec 24. Once Dec 24 came, I sent an email to find out if I can get a tracking number for my replacement piece. On December 27, I called to find out what was going on and I was told there was no info on my replacement part and they would send a new one to be out on the 31st of December.

They sold us a sofa set and it was bad. They sent the technician to fix it but he couldn't fix it. They said, "We cannot give you a refund or exchange." So my advice to everyone is not to buy from Ashley and I need someone to tell me which store is the best!

Poor services! The sales person either fooled me or made a mistake. I asked for the electric powered reclining sofa but they delivered the reclining one without power. I called to ask for a change and they ignored me. They said that the invoice number is the same as the one for delivery. The mistake I made was, that I didn't check whether it was power or not based on the item number when checking out. I suppose that it should be the electric one we were sitting on and discussed with the sales person. I have filed a complaint to my credit company and hopefully this can be resolved.

We purchased a leather chair and couch from Ashley Furniture in Rockford, IL. Shortly after the purchase, we noticed that the leather was peeling on the arms of both pieces. We made several calls to the Rockford store and no one returned the calls or offered any assistance. I somehow called the main Ashley office location and was told that no one at the home office could help, it was up to the store. I would suggest that no one buy furniture at Ashley. Customer service is non-existent and I believe that the main office couldn't care less once they receive the money for the purchase.

I bought some Ashley furniture in 2009 and the recliner broke in 1 year, and the dining table became discolored. I contacted the Protection plan agency and they told me they were not covered. They are the worst. Please don’t buy any Ashley furniture or Montage Protection plan.

We bought a mattress about 5 months ago, and it was completely defective. There were cracks from the inside. We called up the store, and they gave me an appointment a month later, and the man that worked there said it was indeed defective. Then the month after that, they gave me an appointment to pick it up and give me a different one, and they did not do what they promised. They told us the manufacturer doesn't cover it. The material of the mattress is very bad and changed color. Even the salesman says he gets plenty of complaints from those types of mattresses. This all came from the Ashley furniture store in Linden, New Jersey.

I bought almost a house full of furniture (bedroom, LR, study, kitchen) from Ashley. I noticed the next day that two of the pieces were damaged. The disturbing thing was the desk had two chunks missing from it and someone just slapped putty on it and shipped it out like that. I called Ashley and they stated a tech would have to come and look at it. Tech arrived a week later and made a report that both pieces would need to be replaced. I called a week later and was told it had to be approved by corporate. They had no idea about the desk even though it was in the same report.

I believe in second chances, mistakes are made, we reconcile and we move on. First experience: we bought a $4,000 bedroom set from Ashley Furniture; during installation the tech broke a bed piece. We called, myself and the tech, customer service to request a new piece. The tech took full responsibility and requested it get replaced along with a drawer that arrived in pieces (no assembly required as it comes pre-assembled)! Customer service advised that another tech would need to come evaluate the situation?! We then scheduled another tech to come and evaluate. The second tech then confirmed a new part and full drawer need to be replaced. They had to ship them in and a third appointment would need to be made for another tech to finish the job.

I purchased furniture on Black Friday, 11/25/12, at the Ashley Furniture Home Store in Greenwood, Indiana. I purchased a bedroom set and dining table with six chairs. Delivery was scheduled for 12/15/12, my move-in date. Furniture arrived on 12/15/12 around 11:35am without two chairs and the footboard to the sleigh-bed. Without the footboard, I was forced to sleep on the floor. I immediately called Ashley on 12/15/12 to find out when I would receive my footboard and they initially said the same day. Amanda ** informed me Ashley could not find the merchandise but will have it delivered on Monday. I took off work Monday but the furniture never showed.

Horrible customer service! Ashley owes us money - On March 31, 2012, I ordered a kitchen table and six chairs from Ashley Home Store in Orange Park, FL. From the beginning, I should have walked away. The sales rep had to re-write the order four times, because he kept writing the wrong furniture & codes, and his addition was incorrect on the totals. (Sign #1): I paid for the table and six chairs, the table/chair delivery was promised by April 21st, but was delayed three different times. The table was finally delivered 3 weeks after the promised date, and arrived with four chairs.

Poor service after the sale - I purchased a 3-piece sectional. The store delivered the wrong item. The other item was damaged. I was told I would be contacted the same night for re-delivery date. No one called. I called Ashley the following morning. I was transferred to someone who said I would receive a return call. No one ever returned my call. Meanwhile this purchase was supposed to be made by Christmas and it is now 12/27 and still no one from Ashley furniture in Waterford Lakes has called me to address this problem.

I am writing because Ashley double billed my account for a purchase made last spring and has refused to do anything to correct the matter. I bought a bedroom set at Ashley in May 2012. The total bill was just under $2,000. I had intended to pay the bill with my credit card and then pay the card off at the end of the month. However, the sales associate told me that with GE Capital, I could pay the bill over 12 months without any interest, so I went with the financing option. I paid Ashley just over $400 as a down payment, leaving about $1,580 to go on the GE account.

Ashley does provide cheap furniture but the service is horrible. Since my order is small (just a cocktail table) and simple to assemble, I decided to pick it up myself. The sales wasn't happy about it and was very rude while hearing me saying that I was going to assemble it myself - I guess his commission turns out lower if I don't use their expensive delivery service. Anyway, since the item was cheap, I didn't bother to argue.

Ashley Furniture is the place to go if you cannot afford high-end retail or quality. It is the place to go if you are at a point in life where your income is low or fixed. As a senior with a fixed income, I purchased a sofa and TV table from Ashley. I needed the furniture before Christmas for visiting family. Before signing the contract, I noticed the estimated delivery date was 12/26/12. I mentioned again that I needed it before Christmas. The salesman said the date was just an estimation and it usually takes 2-3 weeks for delivery.

I ordered a couch (and gave dimensions) and it was set to be delivered. It was paid for in cash. The wrong couch was ordered and the manager is insisting I must pay a $175 restocking fee (a week before the couch was to be delivered). In addition, for canceling the order, I was told I have to pay 30% of the cost. When I tried to explain it was their error, the manager became rude and told me I cannot get all of my money back. I was told the only way to speak to the next manager up was via email, so I sent him an email yesterday and have not heard back yet. As of this point, this company has $732.11 of my money and I have no product.

We purchased a new bed suit from Ashley Furniture Store in McDonough, GA. However, when they delivered the bedroom suit early November 2012, the chest was damaged severely. In the meantime, they have brought out five damaged, used chest to our house for us to accept. Incidentally, the five damaged chests turned out to be three chests. That appears to me a game of intentional rounds of robin (same three chests). We have contacted the local management, the corporate office and warehouse without any resolve. Most importantly, a payment is due December 22, 2012 and we still have an empty, damaged, used chest sitting in our bedroom and desperately waiting for the management of Ashley Furniture to uphold their end of the bargain.

We are writing to inform you how misled we were into believing the elite protection plan we purchased would cover dog damage. This has resulted in us, as customers, dissatisfaction. The total transaction was $4000.00, which was already paid off. Therefore we are rejecting the offer that Ashley Furniture gave us (wanting us to pay for labor at $72 an hour) for these reasons: When we purchased our living room set, we were hesitant on getting the warranty for the fact we don’t have kids, therefore, would not need it. When the associate, Michelle **, saw that we were hesitant, she went on to ask us if we have pets. After explaining to her we do have dogs she went on to inform us how this elite protection plan would cover any and all dog damage.

I originally ordered entertainment center, coffee table, and two end tables on November 17, 2012. First delivery was on November 29, 2012 - the entertainment center had two left piers and couldn't be set up. We had to send back the entire unit. Second delivery was on December 18, 2012 - the shelving for the right pier was missing. We called the Chattanooga, TN store where we ordered it, and they couldn't locate the shelves in their warehouse. We called customer service, and they can't find any in their distribution centers to be shipped to us. They are now telling us they will have to put in an order to manufacturer to get our shelves. I’m so frustrated and upset that I ordered furniture 4 1/2 weeks ago, took off work two times, and still cannot get the product that I've purchased. I will never buy from Ashley furniture again.

I wish I had found this site before I bought from Ashley. I bought 2 recliners and was told both were in stock. The night before the delivery, it turned into only a partial delivery. I was told their inventory was wrong and they needed to bring a chair from another warehouse and it would be delivered in 3 days. The delivery person then told me it would be 2 weeks. Then, I got a voice mail to call the store to schedule the delivery. I called on a Friday and was told the chair would be delivered on Sunday. Saturday night I get a 2nd call to "schedule" an already scheduled delivery. How the chair disappeared is beyond me. I drove to the store and got no help finding my chair from the manager. Avoid frustrations and do not shop Ashley furniture in Laguna Hills, CA. Reading these reviews, it seems to be company wide! This is the type of customer service Levitz provided before they went under!

We went to their Santa Clarita, CA branch. We purchased a rug. For such a big store, they didn't have it in stock at their location. They said they would deliver it by mail within 3 days. After 3 days, there was no delivery. We called and left a message. There was no callback. Two days later, we called again to follow up. Still, there was no callback. Finally after a week, we got hold of someone and they said that it had not yet been sent out and that they apologize. In short, we got the rug after 2.5 weeks. Had we not followed up, they probably wouldn't have mailed it out.

My wife and I were shopping for a bed for our 2 toddlers. We visited the Ashley Furniture branch by our home in Santa Clarita, CA. We found a model that we liked and asked a salesperson to give use a quote for the bed frame and mattress. The sales person logged on to a computer nearby to (supposedly) get us pricing info. It took her about an hour (yes, an hour!) to give us a price which she wrote on a piece of paper. Since part of our process was to canvass other stores, we asked the salesperson for the sheet of paper containing the quote (note that Ashley advertises that they do price matching).

I called Ashley furniture to order furniture seen online. A salesman started to help me, and then in the middle of the sale, he said he had to call me from another computer because his computer froze. I waited thirty minutes, and he never called. I called back and I was advised he was with a customer and I requested a manager. The manager said that it appears the salesman hung up with us for a sale in the show room floor; unacceptable. The manager took my order and said I would get a receipt in the mail. No receipt was ever received.

We bought a long dining room table and eight chairs from Ashley's in Bel Air, MD last year. Within a month, we could see and feel that the chairs were sinking in the middle (loss of resiliency, they call it). All 8 chairs have the same problem. When we turn them around, we could see that there is no support underneath, no wood base or anything that will keep the seating from sinking in, very bad construction!

I purchased a bedroom set from the Frederick Maryland store with a 5-year warranty. If you never have a claim against the warranty, the store will give you credit in the amount of the warranty. I also purchased a sofa with the same warranty. After 5 years, I never had a claim on the furniture. So I wanted to use the $296.00 on a new purchase. I took the original receipts and warranty to the store and requested to use the $296.00 credit. They said they could not help me and they acted like I was an alien. They wanted nothing to do with honoring the warranty. They refused to give me any credit and said that was it. They acted like the warranty does not exist. It was so disgusting to be treated so poorly and a big company to flat out lie to your face and brush you aside like you are trash. I will never go there again. I filed reports with 17 organizations at this point. They are a disgusting company. Don't buy furniture from Ashley. You will be sorry.

I purchased 4 pcs of furniture on Sept. 3rd. My furniture came Oct. 2nd. I slept on my new mattress for 2 days and immediately knew that I didn't like it because it was not comfortable. I called, and customer service immediately said that they couldn't do anything. I also stated that one of the pcs of furniture was too big. She said, "Sorry, nothing could be done. All sales final." I stated that I did see that on my ticket but certainly there was something that could be done. I was willing to pay a restocking fee and I would switch out the pc of furniture that was too big, therefore not taking anyone's commission away. She couldn't help me but directed me to the Operations Manager, Kim.

We purchased a sofa table on Nov. 1. I called today, Nov 23, to inquire on the status of my table. I was informed it had arrived on Nov 15. I then asked why I wasn't notified; the young lady I was speaking with couldn't give me a reason. I informed her that I would be there today to pick up my sofa table. She then informed me that I wasn't allowed to pick up today. I asked why and she said it was due to it being Black Friday. If they had called and been persistent on contacting me, I would have picked up that day or the following day. It's not like I bought a whole bedroom full of furniture. The sofa table will fit in my backseat and I would load it myself. It makes me wonder if Ashley is more willing to lose me as a paying customer than it is to help a Black Friday customer who may not buy at all. So stay away from Ashley. They treat the customers that have already paid horribly.

I originally went into an Ashley store to purchase a queen size bed frame. I already had planned to buy a foam mattress from a company online that had excellent reviews. However, the salesman asked me about mattresses and I told him how I had researched foam, latex, and air mattresses, and how my husband and I were not getting good sleep because of back pain. The salesman then went into high gear to sell me an expensive latex mattress set. I had read good and bad reviews and had highly considered that option. I told him my biggest concern was that many reviews said that latex will not hold up but he convinced me that Ashley had a 7-year warranty that would protect me from any such problems. I paid $1,300 for an Ashley latex mattress set.

My wife and I went to the North Brunswick, NJ store looking for a sofa bed for our finished basement. I found one we liked right in our price range, but I was concerned that it would not be able to fit down the stairs and in to the room. I expressed this concern to the sales rep at least twice and explained it was a 3-foot wide hallway they had to get it down. He specifically asked me if it was a standard 30" x 80" door. I told him yes. He then told me it would (not should) be no problem. Their delivery guys go to tight places in NYC all the time and they would get it in. Well, guess what happened when they got here - they would not even try to get it down the steps and just said it wouldn't fit. Now we were faced with paying a 25% restocking fee or $180 to get a technician to come out and take it apart to get it in our basement. I made calls to the store and the rep denied ever telling us that and sales manager said, "I can't do anything for you," not even apologizing. It was our fault. We called back and we were put on hold. No one picked up or called back. We were given email addresses to write to.

I purchased a king-sized bed frame at Ashley and have this horrible 6.5-inch gap at the end of my bed. I thought surely they sent the wrong-sized bed; this must be for a Cal King, not a standard. After fighting and fighting over the issue for months, I finally logged a complaint with the BBB. I received a call from the owner of the company two days later saying they would take care of the issue and assuring me they would fix this (only after the official BBB complaint). Well, they sent the same rails as before apparently and are saying this gap is "normal" (nothing normal about a massive gap at the end of your bed if you ask me). They admitted now that their showroom model has a 4-inch gap which is now the fault of my mattress somehow and I should let it go even after the owner promised to take care of the issue.

I purchased a sofa, then drove home and read Ashley's return policy. I realized that if for any reason the sofa was not a good fit for my home, I could not return it. I could only exchange it for another item and it had to be done within 72 hours. Due to their poor customer service, I decided to cancel the purchase order immediately (within a few hours of the transaction). At this time, I was told I had to wait 7 to 10 days to receive my refund. I thought, "Poor service, but okay." A month went by and I didn't receive my check. I called and talked to Customer Service and realized they didn't even submit my request for a refund yet. I was told to wait another 7-10 days.

I placed an order on August 24, 2012 with a delivery timeframe of between 2 to 6 weeks. On several occasions, I contacted Ashley Furniture for my delivery status and was given different dates on each call. As of October 22, 2012, I still have not received my furniture. I called again and asked for an update. They said that only part of my order was in and the rest wouldn't be available until November 19 (that's three months after I placed the order). I asked to have the items in stock delivered and the employee stated that wasn't possible unless I was willing to pay an additional delivery charge or pickup the items myself. I asked to speak with a manager numerous times and none was available. I had requested a manager to return my call and still got no call back.

I purchased a table and chairs on September 8, 2012 with the intent of being a satisfied customer. First, I was told by the salesperson my purchase would be ready on 9/25 to be delivered to my home. In anticipation of the new furniture, I sold my set I had thinking it would be delivered the following week. This day came and went without a phone call. I called to the Lubbock store and left my name and number on voicemail without a response. This was done 2 times. I spoke with persons on three occasions. Then on 10/5 I was told it was in and I needed to set up a delivery date. I called the number the girl gave me and my furniture was not in. I was told to call back on 10/11. I called and no one knew anything about the subject and I was told they would call me back. Finally, on 10/22, I received a call to set up delivery, but the order was not complete. I told them I was frustrated and just wanted my money back. I was told of a 25% restocking fee for $243.00 and that I would get a store credit for the rest.

Run - that's my tip. We purchased a formal dining room table and six chairs (most expensive one in the store). One of the legs began getting loose immediately. A repairman came out to fix it and said that they had used the wrong size bolts in the manufacturing process. Since we only use the table during family gatherings, etc., we seldom use it. We recently noticed the other legs have become loose. I called Ashley and they refused to repair the chairs. I stated that these chairs are a total safety hazard and someone is going to be injured if/when these legs fall off. They suggested I tighten the bolts. Hello! They don't tighten because they are probably the wrong size bolts like the original chair that was repaired. I even offered to pay someone to fix them and they also refused that, saying they were unable to help me.

Ashley Furniture home store in Conshohocken, PA - We were told the delivery is two weeks. Why? They have to start cutting the trees to make the furniture. No problem, we still bought it but when I called after two weeks, I was told 10 more days. This was the first and the last time I bought anything from this store. This company has to go.

I purchased a power sectional sofa on 9/12/12. Within a week of owning the sofa, the power switches only worked half the time and the sofa was already sagging. We called the store to ask what their return policy was and the gentlemen stated that we needed to come down and talk to a manager. We drove the 15 miles across town to a salesperson who said that the only thing they could do was to send a repairman to our house. I was extremely upset because I drove across town for something that could have been handled over the phone. Not only that, the manager Dominic wouldn't even come and talk to us, he was having a personal conversation about football with a fellow employee. I now have to take time off work to wait for someone to come and fix my broken sofa! Save yourself the frustration and do not buy from Ashley's!

I have had two incidents with Ashley Furniture that I am very unhappy with! Last month, I have purchased complete bedroom furniture set and the store inaccurately placed a wrong order in the computer. The furniture was delivered incomplete and on a separate dates that is an inconvenience to any consumers that need to take off from work. Then a recent purchase for a sofa was made and the delivery was late. Ashley Furniture needs to get with the program and needs to fix their system. Either the company hire more workers to make deliveries or fix their inconsistent time.

I purchased bunk beds for my grand kids. Four boards out of the six that go to the top bed were either cracked or damaged in some way and Ashley won't replace the boards because they said I didn't notify them within 72 hours after receiving them. I did notify them and spoke directly to the salesman that sold them to me and because he didn't put anything in the computer, they won't replace the wood pieces. But as a courtesy, they would repair them. I didn't purchase used beds and feel like I got less than new beds. They accused me of damaging them myself and won't talk to the salesman that knows I called him as he said he was willing to talk to service to let them know I did call. I even took pictures of the cracked pieces for proof. Ashley service dept. is trained very well in not making the customers happy. From what I have read here on this long list of complaints, and I will be taking them to small claims court, they better hope that my grand kids don't get hurt on the beds too or there will be more than just a small claims being filed. Stay away from Ashley Furniture and beware, other furniture stores sell the same furniture that comes from Ashley factory.

In July, I was out of town and Ashley Furn. delivered my bedroom set. When I returned, I noticed that the mattress does not fit the bed. It has theses gaps around it. I called and spoke to Customer Service and they said someone would contact me in 72 hours. They did not call me so I returned a call to them and they said there is nothing they can do or were willing to do about it. It is over $4,000.00. Here is a pic of what I ended up with. I am beside myself.

I spent three hours in a store with a nice salesman. When he went to complete the order, I was told one of the items was out of stock and would be available in three weeks. The total purchase would have been over $5000. The item out of stock was a bed. Mattress was available. They were going to charge me two delivery fees and would not accommodate me with a temporary box spring to hold the mattress. The store manager was a complete nasty ** who could give a crap about losing a $5000 order. "It is what it is" was his comment. Attempts to call customer service only frustrated me more. They said there was nothing they could do. We attempted to call the area manager, who of course did not respond. We posted this in FB and within hours it was removed. So you have a company with bad customer service, but they hire someone to sit by FB and delete negative comments. Really? We took our business to RC Willey and they were beyond fantastic!

My husband and I have exhausted all attempts to get Ashley Furniture to do right by us. In short, we bought a "real leather" sofa, loveseat, chair and ottoman. Within 6 months the "leather" started to peel. Ashley’s considers this normal wear and tear and refuses to do anything about it. I have started on FB to get the word out. My plan is to put as much attention on this matter as possible and demand Ashley’s be held accountable for their actions. For too long now I have sat by and read bad review after bad review and have seen countless other customers being taken advantage of. If you post a bad review on their FB page, it's removed within seconds. I tried to handle this privately with their FB page rep and have been completely dismissed. I have spoken with managers, customer service reps, have sent emails and phone calls and no one is willing to do anything. I did not spend thousands on dollars of my hard earned money for the pieces of junk I am stuck with in my living room. Like our page! Share your photos and stories! Get the word out!

I purchased a king size bedroom set from them at the end of August. I called twice to check the status of my order and when they finally delivered it at the end of September, they delivered the wrong bed. After going up to the store 5 times and going back and forth with the manager, they finally said they would give me a full refund. Then when I got back to the store after the furniture was picked up, they said they will still be charging me delivery charges ($139.99). When I have no furniture, I was told I was receiving a full refund. The manager then proceeded to ignore me and say that there was nothing I could do after I have an email proof that he would refund my money. I will never buy anything from the store again. They are the worst! Their associates are not educated on their product and they are liars!

I placed an order on 8/24/12 & was told the delivery time frame was 2-6 weeks. After several weeks of not hearing from Ashley, I decided to call & get my delivery date. At first I was told it would be delivered on Oct. 8. I decided to call again yesterday (10/1) to check on delivery status & was now informed the furniture is on back order. The estimated date would be Oct. 17th or later. This will be past the 2-6 week time frame & going into the 8th week from the purchase date. I explained my frustration & asked to speak to a manager. Of course, none were available to speak to me. But I was told someone would contact me before the end of the day. Nope, didn't happen! I called today (10/2) & was once again told no manager was available. I am extremely frustrated & dissatisfied with Ashley's customer service & their delivery time frame. They don't care for the customer at all. I have called them 5 times since Aug. 24th & they have never once contacted me to apologize for the furniture delay or to notify me of a delay. I had to find this out on my own by calling them.

We purchased the Crawford sofa/love seat at the Ashley store in Eau Claire, WI. It was delivered on 9/12/12. When I pulled out the sofa, I noticed a horrible popping noise on the arm. I then checked all the arms to find the same problem on both arms of the love seat. Standing back looking at the sofa, I visually noticed the one end appeared lower. I called and told them I wanted a new set on 9/17. They said they have to send out a repairman. He came 9/25 and said the arm is broken. Looking inside, it has 3 - 1 x 2's, so not strong at all.

Finish on coffee and end tables - I bought a living room set approx. 6 years ago and within the first year, the finish was lifting up off the top of the end tables (both of them). It looks hideous and I wrote a letter to the headquarters of Ashley. Although they did call me on it, the only thing they could tell me was to call the store where it was purchased. It was purchased in Mohave Valley, AZ and that store is no longer in business and it seems like they could not help me at all. Although I really liked my couch and loveseat, the poor finish on my tables would make it in all likelihood that I would never purchase any thing from Ashley Furniture and I would sure mention the fact to friends and acquaintances. I'm sure the ** finish on the tables on Walmart would have held up better. So, sorry folks, and you can figure out some time while you go out of business. Too bad to be you, and too bad to be me as I am stuck with ugly tabletops.

I was able to finally arrange a service call appointment through Morris Home Furnishings/Ashley Furniture. I spoke with Sherri, who was friendly and accommodating. The service technician arrived on 09/27/12 and determined that the problem wasn't with the springs but the 'cores' of the cushions. I am assuming the core is the foam insert. Again, I have owned this sofa for two years and I am the only person in this household. You might question that the 'cores' wore due to my weight; I have weighed at/approximately 175 pounds since I purchased this sofa. As I concluded in my prior comment dated this month, I believe the workmanship and quality of this particular piece of furniture to be poor. If you are reading this, you are probably making a determination where to purchase furniture. I wish I had researched this manufacturer prior to making my purchase, but you might find an excellent find at Ashley, and I hope you will.

We bought dining room, living room and bedroom furniture. We brought it home and it was a mess! Scratched up, drawers didn't work, just damaged! Then they made us pay them to come get it! We had to fight with them to get the new furniture, but they still came back 2 weeks later with repaired furniture that was horrible! They sandered and smoothed out the scratches, but stained it with a totally different color! OMG, it was ridiculous! Then they finally ordered new furniture and delivered it. Again damaged! Now they want to repair it again! Then they told us they will give us someone else's that hasn't been delivered and they will give our damaged furniture to someone else! Seriously? Really bad!

I bought a couch and love seat at a furniture store that carried Ashley Furniture. It has been the worst shopping experience of my life and I basically threw away $1,300. The furniture looked beautiful when I bought it but the quality is terrible. My neighbor bought a couch at a yard sale that is in better shape than mine. The couches I previously had for 20 years were in excellent shape compared to what I purchased at Life Style Furniture store. I have only had them for a year and a half. They would have been fine as long as you did not sit on them. Cushions flattened and started to misshape in the first six months. Color on fabric where you sit has faded, the brown paint on what I guess is particle wood comes off, and has to be touched up with a marking pen. They are now uncomfortable to sit on and look like old furniture. There should be a lemon law for furniture like there is with cars. I am a single mom with one daughter and saved for a long time to be able to buy new furniture. This makes me sick and sad. The salesman said that "You got what you paid for." They tried to compensate me with more of the same foam for cushions that will have to be replaced in a short time. I have never had to complain about a purchase to consumer affairs or the BBB before.

I claimed on my extended warranty and, yes, Ashley supposedly sent them to the wrong address twice, then they figured out Montage needed to send out their tech. Once that was done & I threatened with Emily Akin/consumer activist from Fox TV /Houston... Well, let's just say I should have started with her to begin with! But, my problem is I do not like what they are carrying for 2x the price. Montage said I can use the credit at any store but they would not tell me any store that carries their warranty! Hmm, it's probably owned by Ashley.

I contacted Morrisathome.com, Ashley Furniture to arrange an inspection/repair of sofa springs. Customer service didn't call to arrange an appointment. I contacted this company regarding warranty for a couch purchased on 09/25/10, sales order **. Problem involves the springs. On 09/10/12, I spoke to Dave to arrange a service call, understanding that I was responsible for the labor (parts remain under warranty). A payment was made for that service call, but a customer service representative didn't call to arrange an appointment. On 09/12/12, I spoke to Dave indicating my disappointment and, at that time, requested a refund. Response from Dave is pending in regards to problem and posting of refund.

This is a follow-up for a post that I entered back in July of 2012 regarding a couch that I purchased from Ashley that came apart at the seams in about 7 to 8 different stops in less than 1 year. After not getting anywhere with Ashley's corporate customer service center of NY, I filed a small claims at my County Court in Nassau against the store that sold me the couch. Less than 2 weeks later, a store manager that I had previously been dealing with called me (not the corporate office) and told me she had good news: she got me approved for a re-selection. I eventually, to avoid the headache of having a court appearance, picked out their best edition Millennium leather couch that we liked and paid the difference. I received the couch yesterday and could not be happier with it (so far). I am still upset that I needed to go so far before they would do anything. My guess is this is how they keep their high rating with the BBB and the only way to get them to do anything is to file a small claims (cost me only $20). Lesson learned.

I bought the South Bay Ashley Sleep mattress a year ago. Two weeks after I got it, I began complaining to my salesperson (at that time, Duluth, GA). At no time did she offer to have customer service come out and look at the mattress. I complained to the salesperson several times over the course of 6-8 months. Finally, the store closed and I learned I needed to contact the Buford store. I went in to have a drawer handle removed and discussed with them the mattress problem. (I purchased a bed, mattress, and adjustable frame.) Let me say, do not buy an adjustable frame and you will hear why as I go on.

Nails are popping out of the frame on our sofa and loveseat in multiple places. Both are one year old and only get seasonal usage in the summer since we don't use that room in the winter. The nails are sticking out quite far and are ruining the upholstery on the cushions, not to mention it's dangerous and we have a toddler running around. The 'insurance' doesn't cover this, apparently, but they will give me names of repairmen in my town that I can hire to fix it. How nice! Beware of the horrendous service and shoddy quality furniture.

We have recently moved into a new home and need new furniture to replace what we got rid of when we moved and to also fill more space as our new home is larger. We stopped in the Bel Air, MD Ashley Furniture store on July 6, 2012 hoping to take advantage of the Independence Day sale that was going on. After browsing through the store (while constantly being lurked upon by a shameless salesman) and then leaving to visit another nearby furniture store, we returned to Ashley and purchased a sofa and chair for the family room as well as a casual dining set for the kitchen. We were told that our furniture would be delivered in 2 to 6 weeks.

Never, ever shop at Ashley. I purchased a sectional and a dining room set for my daughter. After the wait of 4 weeks, I received a call to let me know that the frame on the sectional was damaged, and I would not be receiving it, and it would be assessed by an adjuster, and hopefully, they can fix it. I paid for new furniture, not repaired furniture. After a long battle on the phone, I was able to cancel the sectional without having to pay the 25% restocking fee, but it is not over yet. When the dining room furniture arrived, one of the chairs has a notch out of the bottom of one of the legs and another wobbles. We expressed our concerns to the delivery fellow, and he said that we have 2 days to call and report any damages. This was a Friday night, about 8:00 MST, and of course, the Winnipeg office is now closed.

We bought a bedroom set from the Ashley Furniture store on Queens Blvd. on August 10. We were told that the delivery would be on August 17. I received a call from the store on August 16 telling me that the head board was damaged, but I could still get the pieces that are available. We told them that we wanted the entire set; therefore, we would wait until the piece that was missing is available for delivery. I then was promised that the set that we paid $2,600 for would be delivered on August 30. Guess what, today is September 6 and we are still sleeping on the floor waiting for our bedroom set. I am so sorry I didn't read the reviews before buying anything from this store. What a nightmare this has been. We are an older couple so this is affecting our health a great deal. Sleeping on a mattress on the floor, really…

In doing so, I had to wait 3 weeks before delivery which was pretty odd because I have never heard such a thing, but I waited. The day my furniture was delivered, I saw the delivery guy pull out a black marker and started coloring on either the footboard or headboard of the bedroom set. I asked what he was doing, he said that it was scratch. So, I immediately called Ashley Furniture and discussed it with the administration. She had me to email pictures to an employee on July 28, 2012. It was horrible to have the furniture delivered to my home 3 weeks later damaged and not put together well after I had paid for it. That is not customer satisfaction or good customer service.

We bought a dining room table and chairs, two trundle beds, couch, ottoman and coffee table. The biggest problem is the dining room table and chairs. The table we thought we purchased in the store didn’t look like someone took a sharpie marker and drew lines about one-inch long against the grain of the wood. I counted 44 marks against the grain of the wood. This isn’t what the floor model looked like from the one that we purchased. They sent a replacement which we didn’t accept because it looked the same as the one that we received the first time.

Within two weeks from the day we purchased this furniture worth $2,000, the dinning set started coming off into pieces. Let me clarify that my wife and I are less than 160 pounds. I'm not sure what's going to happen with the bed. Someday, we are sure to end up breaking our bones. I hope I had come to the website before we made the purchase. It's a big no ever for Ashley.

I bought my furniture from Ashley’s in Jacksonville, NC in like April and then I picked it up on May 29th. I drove to California because that's where the military moved me next. On June 15th, I get my apartment and me and my husband put everything together except for the bed. We put the bed together and we try to put our box spring in it, but it doesn't fit and we keep trying and trying and it still doesn't fit. So, I called Sagely Furniture out here and the female on the phone was not helpful, so I drove up to Ashley's so I could talk to the manager about my bed rails. They said that they couldn't do anything because they are a different franchise. I was like okay.

I bought a $3,200 sectional in Dec. and got all the pieces in Feb. After hours on the phone and returning damaged pieces, they actually tried to me off! I bought their warranty for $500 which covers nothing and they lied saying it covered accidental damage! Then after five months, we started filling the wood backing and had to get it re-stuffed! There is so much more to my story. Long story short, don't do business with Ashley's Furniture!

I have been purchasing furniture through Ashley Furniture in Live Oak, Texas since 2010 after arriving home from Iraq. The first few orders went good, but from then on, there were numerous issues with ordering the correct furniture by the salesman, not informing me of the policies before purchase, etc. I was given a ripped leather furniture and then they told me to write it on the pickup paper and told me to still take it. They would come out and exchange it since it was also the wrong set. When nobody came out, I went to the store and they said they would get somebody out to repair the furniture. And when they exchange the wrong loveseat, I would have to pay the delivery fee. I told them I was not going to pay any delivery fee as it was not a mistake of mine - it was their mistake and it was brand new furniture that they wouldn't take back after I spent a large amount of money on the leather set.

I ordered a bedroom set for my son from Ashley Furniture. The delivery came two weeks after purchase as expected. When the delivery arrived, the men kept leaving my front door open resulting in my toddler son trying to follow them outside. The set up took about 15 minutes. I did not get a chance to inspect the furniture before the men left. Once I looked at it, I noticed a large chip in the wood on the bottom of the foot board. I called the customer service number and asked for a replacement piece. I understand that accidents happen and was not upset. I just wanted it fixed. I was told that it would take two weeks for someone to come to my house to see if they would repair it. After explaining that the time frame is unacceptable, I requested to return the furniture. I was told to contact the manager at the store I purchased the furniture from. I contacted that manager and was told that I would be responsible for the delivery fee as well as a pick up fee for the furniture. I do not feel I am responsible for any of these fees. I am a paying customer who was wanting my purchase amount back for damaged goods they sent me. I have reported this incident to the BBB. Never shop at Ashley Furniture!

I purchased an electric recliner from Ashley's furniture. When it was delivered, I realized that day that the recliner was not for me. I went in the next day and asked if I could return it because I had back problems and it had no support. When I sat on it for any length of time, there was a huge gap in the back which caused a greater back problem due to no support. They showed me the small print where it said, "no returns" and I was shocked that the salesman did not even mention that. Shame on me for not reading the fine print. I bought the warranty but it wasn't broken so that did not help. I am stuck with a chair where I will have to resell or donate. Don't buy this chair if you have back problems or check out the gap in the back when you sit down. The recliner is the Matinee DuraBlend- Eclipse 87401. I went to another furniture store and they told me they have a short time return policy. I'm disappointed in Ashley's Furniture - I won't buy from them again.

My husband and I purchased a casual dining set at Ashley Furniture in Clearwater. During the course of our questions about the item and how we would take delivery of it, we asked three times if we would pick it up at the same store we bought it and **, our salesperson, said that we would. At one point, she elaborated to tell us that we would get it there. It was ordered in and when we called to make arrangements to pick it up, we were told that it was at a warehouse in another county some distance from us and that they would not bring it to the store. The manager's only solution was to deliver it - for a charge. The consequence is that tomorrow we will take delivery at the warehouse in Brandon, about 40 miles from the store. We will not ever shop at Ashley again.

My husband and I purchased a couch with recliners built in on July 4, 2012. They were to deliver the couch the next week. The couch was the leather Braxton sectional. Total purchase was $2,400. They delivered the couch and I noticed that the leather in the side of the couch was cut immediately. I refused the couch and Ashley set up another delivery date for replacement. The first thing that I realized when I called customer care was that they wanted to repair the couch, a new couch, they wanted to repair. I refused and demanded another couch. Long story short, after three more attempts to replace the damaged couch, the other couches had similar cuts in the leather material and some were torn. The store sales manager, Elizabeth, was kind and asked us to come into the store and pick a different couch. We did that several weeks ago and picked out a new couch with a recliner. I pointed out to Elizabeth that the Braxton sectional on the showroom floor also had damage to the leather material and showed it to her.

I purchased a sectional and a warranty from Ashley's. I had problems right away. All four cushions were ripping. I tried to get a hold of the insurance company a few times by leaving a message, but no one got back to me. I kept calling and finally got a hold of someone. They sent someone out. The man who came out said that they may cover this, but he was not sure. He said that the sectional was used too much! I said to the guy, "Are you joking me? That is what a couch is for!" They did fix the problem. Then the same thing happened to the sectional again, not in the same spots. I finally got a hold of someone to set an appointment for someone to come and look at the problem.

I purchased furniture from Ashley Furniture Homestore located at 108 Harbison Blvd, Columbia, SC on 7/11/12. I was told by my salesman, **, that my furniture would be delivered on 7/28/12. I received three calls on the Thursday before delivery stating a time my furniture would be delivered. I received a person to person call stating the furniture would not be delivered and they needed to reschedule. I told them the date I would be available and it was scheduled. I asked what was the issue and the young lady hung up on me. I immediately called back but got no answer. I called several more times that day and finally someone said there was a problem with the manufacturer.

My husband and I purchased a bedroom set from Ashley furniture in late July. Then, the gentleman in the store stated that our furniture will be delivered Saturday, August 4, 2012, so we went out and purchased a new mattress. We received a phone call stating that our furniture will not be delivered due to the set being back ordered and it will be delivered on Saturday, August 11, 2012. We then received another phone call stating that our furniture will not be delivered because their warehouse did not have the rails for the bed, but they can do a partial delivery.

On May 10, 2012, I purchased from Ashley a dining table with accompanying chairs. I also purchased the comprehensive protection plan which I was told covered everything. After approximately 2 weeks, we noticed a small imperfection on the dining room table top. I called Montage, the comprehensive protection company. I was told to file a complaint via the online site. After 2 weeks, I did not receive a response from Montage so I called them. I was told that the defect was a manufacturer's responsibility and would not be covered by Montage, but Montage would intervene with Ashley to get the table repaired/replaced.

I bought a living room set from them. I was sold warranty mentioning that it will cover all damages. I placed a call and someone came out to inspect it. I was told they cannot cover the repairs under warranty. I told them give me in writing that you cannot cover this damages. They refuse and don’t even give you a straight answer. I am told the damage is too much and is not covered. It doesn't say anything on warranty as to what kind of damage it covers. Their warranty sucks. The whole company is made up of liars. They never help you. Never buy anything from them. They are thieves and rude to customers.

Mattress cover RH#19238 Holland Home 20HT3 - The first time I washed the item, as instructed, all the filler inside came out. I returned to Kohl's in Tom River. They gave me a new one. The second one, as I removed it from the bed, I noticed it was tearing at the seams. The filler was coming out. I feel that I would like to be compensated for the product - I can't use it. I'm not sure if I still have the receipt. I paid approximately $100 for the item. Please get in touch with me.

As a former employee of Ashley, I can attest that buyer beware has real implications at Ashley stores. First, ask to see the return policy in writing before you do anything. Basically, hidden on the back of the invoice is a section that states all sales final. No refunds. You will not be shown this but after you sign the front of the invoice, you are pretty much **. Read and research Ashley online before you do business with these people. Deceptive business practices are the only thing they know.

I purchased a headboard and footboard this past March. My husband sat on the bed this morning and cracked the bed rail which holds the slats, not the outside nice piece but the inside piece that is nothing but "hot air", lighter than a cloud. It is not made to hold up a box-spring plus mattress, plus an active married couple in the slightest sense. It's not solid wood. Now they say, "We will be nice," and ship to us the piece and it will be up to us to take the bed apart and rebuild it. My husband is not a handy man in the slightest sense. It's a beautiful headboard and footboard, but what good are they if the rails and slats are not built a solid structure? They will only replace it if "it's still in production". If not, how do we fix it? Everyone read Ashley Furniture Warranties! They are a horrible customer service company. Do not buy from them. If there is a law case. I want to be involved. Contact me ASAP. Thank you.

Do not buy your furniture from Ashley's. Repeat this 3x and tell someone else. The reason is reduced to precisely one: store return policy. There is none. In most cases, you'll find furniture you like in a showroom, visualize it in your room, buy it and have it delivered. In those rare, unusual cases, you' find yourself second guessing your choice - color scheme, size, etc. You would like to believe that a major, national furniture retail chain as large as Ashley's would have a reasonable return policy. For instance, at Macy's you have 3 days to return your purchase with a restocking fee, not at Ashley's. I'm not the first nor the last to be misled. They say that the sales rep will review this important information with you. They don't and if you can decipher it in the agreement, good for you.

We bought dining, living, and bedroom furniture and were told all items would be delivered the next day between 5 and 8 pm, except the bed, chest and night stand. The delivery took place as scheduled around 7:30 pm. The remaining items were to be delivered within a week. On Thursday before the Friday delivery, we got a call that the remaining items would be delayed another week. After complaining, we agreed to wait. The lady told me it was the manufacturer and they had no control over the manufacturer (turns out the manufacturer is Ashley). Today is Thursday (week later) and we get a call our remaining items will be delivered between 4 and 7:30 pm on Saturday (that's right, Saturday night). This is the worst company I've had the pleasure of purchasing from and I can tell you now it's my last dealings with them. Everyone you talk to will tell you something different. Do not be fooled by this sorry company and their sorry service.

What you feel in comfort is not what you get when delivered. I bought a $3,300 Call king Stearns & Foster Plush mattress. The store model is soft. What was delivered is concrete hard. The mattresses are relabeled with Ashley's tags when delivered. This is not the mattress I tried in the stored several times. I believe they are displaying a different softer model in the store and delivering a firm, or worse, ultra firm mattress on delivery. I cannot even sleep on this bed nor can I exchange it.

Bedroom Set: bed and foot board, dresser, nightstand, chest - The entire bedroom set is of extreme poor workmanship, quality. The seams are exposing wood (think it's press board), chips and nicks in the veneer. The screws into press board causing future hole. The mattress is 4-1/2 thick. The box spring is of poor quality and very noisy. It sounds like it is broken and the mattress sags on top. I had only 1 month. I have complained from day three. The salesman lied and said the showroom floor mattress would be the one shipped with the bed when we opted out for the expensive Ashley Posturepedic. Due to the size of mattress, head almost hits night stand corner. Have to put a pillow there for protection. They outright lied about the type mattress that they sent with the bed.

We purchased a couch and furniture set from Ashley's Furniture 2 and half years ago, which was made up of a couch, loveseat, chair, ottoman. Our couch frame snapped in half at two spots, and springs from the couch came loose. Nails that hold the couch fabric in place on the side of the couch have been coming out also. We are two responsible, clean adults with no children. Our furniture has been very well taken care of since purchased new from Ashley's Furniture. I called Ashley's store in Potsdam, NY and talked with Bruce in April 2012. I stated there was a 5-yr limited warranty on our couch. It would be an $80 fee to come to our house, or we can drop off the couch for a $55/hr fee, parts covered under warranty.

This is the 3rd time within the first year that my couch is coming apart at the seams. First time, 2 cushions came apart on both sides at the seams within the first month. Ashley sent replacement cushions to honor the warranty. The second time, the back of the couch came apart in two spots, and Ashley refuses to exchange the couch. I sent an email to the VP and I spoke to the customer service manager and they ignore my request for a couch replacement. I had a pretty good disagreement with the manager when I explained that the couch is a lemon or poor craftsmanship. It has been a 2-3 month process, but they are scheduled to come and replace the entire back end to resolve the second issue. Now, today, the couch was ordered exactly 1 year ago and when I looked at the couch and another cushion has come apart at the seams on both sides. I am reading that after the 1 year contract that seams are not covered with the extended contract. I will call them to make sure, but I would like to file a formal complaint against Ashley.

We have bought a dining table set. Chairs were the ones we ordered but the table that got delivered was not the one we have ordered. The top part matched what we have ordered but the 4 legs of the table were in a completely different color and different shape. I called to complain and they said it could not be because that particular model only comes in one color and one shape. I was so angry and showed them the picture that I took when we actually bought it, and the picture of what was delivered. After that, they said they will look into it. I wonder what would have happened if I did not take the picture and did not get to show them the difference. Do not be fooled by their politeness, they become so rude and you can feel their annoyance at you once your order is in place.

On June 2nd, my fiancé and I purchased close to $3000 worth of Ashley Furniture products from their Carle Place, NY location on Long Island. We were assured that our items (living room sectional, dining room table, and king-size bed frame) would arrive on July 6th between the hours of 2pm and 7pm EST to our new home in North Bellmore, NY. With my fiancé (Jaimee) recently giving birth to our newborn son, I (Lance) took the day off from work to wait around for the delivery which we were advised is an all-day process.