Arizona Leather Interiors Reviews

NATUZZI ACTION NEEDED. Bad Sectional. REPLY FROM NATUZZI. "I have reviewed your concerns with my management team. We can send you out the cores for the backs. But would be unable to honor the labor since it's out of warranty. Please advise if you would like us to send out the cores." Internal support systems failed causing a sinking seat deck and back. We have had NATUZZI sofas for many years. They held shape fine. On July 26 2020 we purchased a NATUZZI Editions Leather 3 seater powered sectional recliner from ARIZONA LEATHER Scottsdale AZ. Invoice attached. Delivered Aug 7, 2020 prior to our move in. We could easily see that the sectional was not correct. Appeared two sections not part of the full set. See photos.

Even one star is too much! This is a junk leather store. This store is the one located in Tempe AZ. Stay away! Read all the one star reviews first before you go there! Thin leather that peels and tears. To add insult to injury, Mike the salesman, is dishonest and nasty. Once he has your money he is done and tries to blame his customers for the poor quality of his leather furniture! Will report to Better Business Bureau!

My electric recliner was purchased in September 2020, and delivered November 12, 2020. First call November 30 because the motor stopped working. Second service call May 3, 2021. Screws fell out of leg support, and discovered frame was broken. Replacements made in June. Third service call July 10, 2021. The motor on the chair is not working AGAIN! It appears from reading other reviews there is a problem with the motors on the recliners, and yet the same kind of motor is used as a replacement? And a broken frame, and screws falling out after only a few month? Really!!! I like to support American manufacturers which was one of the reasons I purchased this chair from Arizona Leather. I am very disappointed by the quality of workmanship, and would not recommend their products.

We are SO disappointed with our experience. We ordered our sofa and chair on November 30th, 2020. We were told 12 - 14 weeks for delivery which we accepted. Now that it's been 16 weeks, we're told the furniture is "wrapped" and in California with no idea when it will be delivered to the store... and.... once at the Tempe AZ store will be at least another 3 weeks before we get our furniture because they're behind in their local deliveries. All in all after several calls to our sales associate we have no idea when we'll receive our furniture.

Purchased 2 reclining loveseats and 1 recliner approximately 4 years ago. We decided $11,000 on comfortable couches was a treat we could afford ourselves later in life. We have had multiple service calls; 1) faulty leather that had a tear appearance in the middle of cushion, 2) electrical wiring was tied too tightly causing electrical plug to disconnect so we were unable to recline and 3) cushion on 1 loveseat caused me, a small framed 115 LB woman, to tilt and slide between arm of couch and cushion resulting in back pain. I am the only person who sits on this particular cushion approximately 4 hours a day. The service people did repair the issues above except the tilting cushion which I was told was normal wear and tear. My tentative cost of repair is $180. Cushion breakdown is not covered under warranty so beware. In my opinion spend your money elsewhere.

Back in 2013 we purchased a Nevada Sofa and matching love seat in black leather. Both are a delight and very comfortable. So when chairs were required we went back to Arizona Leather in Concord, California. In 2020, we purchase a Novel (Regal Cortina), medium with ottoman and a motorized Verona Relaxer. Both look great and perform wonderfully. HOWEVER! Both chairs and the ottoman are manufactured with a seam in the leather directly through the middle of the seat/footrest area! What idiot thought that up??? It is like sitting on a 1/4” piece of rope lying across the seat. HORRID! Makes a $2000 chair feel like a $20 garage sale reject.

After purchasing our sofa and loveseat 18 years ago from the Huntington Beach store, we are just now needing to replace the sofa only. The loveseat is still in almost pristine condition but the cushions on the sofa peeled ONLY because we made the unfortunate choice to take the seat cushions to a car upholstery place for cleaning and they ruined the leather! The seats hadn't peeled or cracked in 18 years! (See photos of our still good looking 18 year old set!) So now we're left with the option to replace them both or have the sofa cushions fixed. Considering they are now 18 years old, we decided to replace them with a RECLINING sofa & loveseat (as somehow we got older too and the reclining option is SO COMFORTABLE!!!!). So we went back to Arizona Leather in Huntington Beach to buy a new set and were met with the same courteous professionalism as we had experienced 18 years ago!

We have been trying to get additional cushion stuffing for our couch which was offered to us at time of sale. The sales person told us all we had to do was ask for it anytime we needed the cushions to be firmer. We went into the store in Roseville. They were out of stock. They told us someone would call us regarding UPS delivering it to us. No return call. Tried calling back 2 more times. No one answered the phone. Called again and this salesman said he would call back. No call back. We have sent the info from cushion tags and everything they requested and still no response to when we can get the stuffing for the cushion. Going on 4 weeks with no interest on their part in correcting this situation. I will not buy from this company again.

We purchased a recliner sofa from Arizona Leather in November of 2016. Initially the product was fine. Within the last month the motor stopped working three times. The most recent time being 10 minutes ago. I finally got Customer Service to send someone out after the first stoppage (two gentleman plugged something in). After the second incident I called once again and never received the courtesy of a return call to set up an appointment time. Just so happened our son was down and he was able to tip the couch so they could see what was happening. They plugged something in and it worked until a few minutes ago.

Purchased a couch and loveseat four years ago from Arizona Leather Huntington Beach. Three months ago the electric motor to recline the loveseat stopped working. Have had technicians come to the house 3 times and still does not work. Now, Mike ** from the service department called to inform me they thought all along they were repairing a recliner and not a loveseat...WTF? Mike told me I would have to call the store to get the correct sales order number for the loveseat and then call him back with it and we need to start all over again with the service and determine any costs. After waiting three months we have to start over and I might get charged?! Are they nuts! Everything about the service department is terrible. Extremely rude people. Never again will I shop at Arizona Leather. If you are reading this, spend your money somewhere else.