Arizona Leather Interiors Reviews

I have purchase 2 sectional and one chair from Arizona leather over the past 10 years plus. Additional I have sent in family members who have purchased. The color used to dye the top grain leather used to fabricate our sectional is coming (peeling) of the hide. I purchased this sectional within the last three years and also purchased their insurance protection plan. I have contacted the Scottsdale branch and notified of the problem. To date after multiple emails I have not heard from this company except question about how I have cared for the sofa. I felt as if they are trying to imply the manner in which I cleaned and conditioned has damaged the finish.

NATUZZI ACTION NEEDED. Bad Sectional. REPLY FROM NATUZZI. "I have reviewed your concerns with my management team. We can send you out the cores for the backs. But would be unable to honor the labor since it's out of warranty. Please advise if you would like us to send out the cores." Internal support systems failed causing a sinking seat deck and back. We have had NATUZZI sofas for many years. They held shape fine. On July 26 2020 we purchased a NATUZZI Editions Leather 3 seater powered sectional recliner from ARIZONA LEATHER Scottsdale AZ. Invoice attached. Delivered Aug 7, 2020 prior to our move in. We could easily see that the sectional was not correct. Appeared two sections not part of the full set. See photos.

Even one star is too much! This is a junk leather store. This store is the one located in Tempe AZ. Stay away! Read all the one star reviews first before you go there! Thin leather that peels and tears. To add insult to injury, Mike the salesman, is dishonest and nasty. Once he has your money he is done and tries to blame his customers for the poor quality of his leather furniture! Will report to Better Business Bureau!

My electric recliner was purchased in September 2020, and delivered November 12, 2020. First call November 30 because the motor stopped working. Second service call May 3, 2021. Screws fell out of leg support, and discovered frame was broken. Replacements made in June. Third service call July 10, 2021. The motor on the chair is not working AGAIN! It appears from reading other reviews there is a problem with the motors on the recliners, and yet the same kind of motor is used as a replacement? And a broken frame, and screws falling out after only a few month? Really!!! I like to support American manufacturers which was one of the reasons I purchased this chair from Arizona Leather. I am very disappointed by the quality of workmanship, and would not recommend their products.

We are SO disappointed with our experience. We ordered our sofa and chair on November 30th, 2020. We were told 12 - 14 weeks for delivery which we accepted. Now that it's been 16 weeks, we're told the furniture is "wrapped" and in California with no idea when it will be delivered to the store... and.... once at the Tempe AZ store will be at least another 3 weeks before we get our furniture because they're behind in their local deliveries. All in all after several calls to our sales associate we have no idea when we'll receive our furniture.

Purchased 2 reclining loveseats and 1 recliner approximately 4 years ago. We decided $11,000 on comfortable couches was a treat we could afford ourselves later in life. We have had multiple service calls; 1) faulty leather that had a tear appearance in the middle of cushion, 2) electrical wiring was tied too tightly causing electrical plug to disconnect so we were unable to recline and 3) cushion on 1 loveseat caused me, a small framed 115 LB woman, to tilt and slide between arm of couch and cushion resulting in back pain. I am the only person who sits on this particular cushion approximately 4 hours a day. The service people did repair the issues above except the tilting cushion which I was told was normal wear and tear. My tentative cost of repair is $180. Cushion breakdown is not covered under warranty so beware. In my opinion spend your money elsewhere.

Back in 2013 we purchased a Nevada Sofa and matching love seat in black leather. Both are a delight and very comfortable. So when chairs were required we went back to Arizona Leather in Concord, California. In 2020, we purchase a Novel (Regal Cortina), medium with ottoman and a motorized Verona Relaxer. Both look great and perform wonderfully. HOWEVER! Both chairs and the ottoman are manufactured with a seam in the leather directly through the middle of the seat/footrest area! What idiot thought that up??? It is like sitting on a 1/4” piece of rope lying across the seat. HORRID! Makes a $2000 chair feel like a $20 garage sale reject.

After purchasing our sofa and loveseat 18 years ago from the Huntington Beach store, we are just now needing to replace the sofa only. The loveseat is still in almost pristine condition but the cushions on the sofa peeled ONLY because we made the unfortunate choice to take the seat cushions to a car upholstery place for cleaning and they ruined the leather! The seats hadn't peeled or cracked in 18 years! (See photos of our still good looking 18 year old set!) So now we're left with the option to replace them both or have the sofa cushions fixed. Considering they are now 18 years old, we decided to replace them with a RECLINING sofa & loveseat (as somehow we got older too and the reclining option is SO COMFORTABLE!!!!). So we went back to Arizona Leather in Huntington Beach to buy a new set and were met with the same courteous professionalism as we had experienced 18 years ago!

We have been trying to get additional cushion stuffing for our couch which was offered to us at time of sale. The sales person told us all we had to do was ask for it anytime we needed the cushions to be firmer. We went into the store in Roseville. They were out of stock. They told us someone would call us regarding UPS delivering it to us. No return call. Tried calling back 2 more times. No one answered the phone. Called again and this salesman said he would call back. No call back. We have sent the info from cushion tags and everything they requested and still no response to when we can get the stuffing for the cushion. Going on 4 weeks with no interest on their part in correcting this situation. I will not buy from this company again.

We purchased a recliner sofa from Arizona Leather in November of 2016. Initially the product was fine. Within the last month the motor stopped working three times. The most recent time being 10 minutes ago. I finally got Customer Service to send someone out after the first stoppage (two gentleman plugged something in). After the second incident I called once again and never received the courtesy of a return call to set up an appointment time. Just so happened our son was down and he was able to tip the couch so they could see what was happening. They plugged something in and it worked until a few minutes ago.

Purchased a couch and loveseat four years ago from Arizona Leather Huntington Beach. Three months ago the electric motor to recline the loveseat stopped working. Have had technicians come to the house 3 times and still does not work. Now, Mike ** from the service department called to inform me they thought all along they were repairing a recliner and not a loveseat...WTF? Mike told me I would have to call the store to get the correct sales order number for the loveseat and then call him back with it and we need to start all over again with the service and determine any costs. After waiting three months we have to start over and I might get charged?! Are they nuts! Everything about the service department is terrible. Extremely rude people. Never again will I shop at Arizona Leather. If you are reading this, spend your money somewhere else.

I will never do business with this company again. Wish I would have read the many negative reviews. I bought a couch recliner and chair recliner from the San MArcos store. The sales process was OK. Michael was pretty good but once the couch was delivered, it was all downhill from there. The delivery company (White Glove) damaged my floor and unfortunately, I did not catch it until they left.

Purchased sofa and chaise. Received and chaise and sofa cushions had leather imperfections. The legs were not level upon delivery. I called Shop. They said someone would come out at adjust legs and leather imperfections. After 2 hrs no improvement on anything. They agreed to replace casings on chaise and cushions. They arrived late to install. No apology? Even though Justin CS confirmed I was first on route. After numerous calls Justin never returned, I made contact with shop. At 7:00 pm casings arrived. 3 hrs later. Come to find out casing are not made to fit correctly. Major wrinkles diagonally across chaise and top of back cushion. Sent picture to shop and CS. No one called me. From CS.

Waited for 20 years for a quality couch. Decided to go to the outlet to get the most for our money. Knew what we wanted, a reclining couch with a footrest without any gaps so our little dog wouldn't be afraid to jump up to sit next to us, separate zippered cushions so I could replace the foam if needed someday (planned on keeping for a very long time). Willing to pay for good quality leather and comfort. Found all of those features in one couch only. Melted into this couch. Tag had the price only, not the name of the couch. Each style has a different name. Since it was the outlet I didn't think anything of it.

Purchased a couch from Arizona Leather and have nothing but problems since day 1!!! Had a sagging problem within three months of having the couch, took forever and three people calling Justin daily for months to get a solution, costing us more money. The couch was three months old, and we had to pay more? Now, it's been not even a year and the color coating is peeling up looking like a crap Ikea couch! WOW! I expected quality and the quality is terrible!!! YOU'RE BETTER OFF GOING TO IKEA THAN PAYING TOP DOLLAR FOR THESE PIECES OF CRAP COUCHES. AND NO CUSTOMER SERVICE!!!

We've had our leather sectional from Arizona Leather for nine years, and have loved it. We bought this sectional because it came with a lifetime warranty for craftsmanship. This year we noticed a sag on the long end of the sectional and found out that the frame was defective. We called our local Arizona Leather retail store to inquire about the warranty, and they referred us to "Justin" regarding this matter. We have now called Justin at least five times over the past two weeks and have gotten no reply. It's frustrating that warranties only go through one person--who does not call back. Arizona Leather is quick to sell you a sectional... But when it comes to their warranty they don't call back!

My husband and I were searching for months for a leather sectional and club chair. Living in Sedona, there weren't many options. We decided to explore the furniture stores in Scottsdale that sold leather furniture. Our last stop was Arizona Leather. The salesperson, Lynn, was wonderful to work with and helped us with our selection. After the couch was ordered, Lynn kept in touch with us as to an approximate delivery date. The couch and chair were delivered on the date promised and the delivery crew was extremely professional. We love our couch/chair and couldn't be happier, Arizona Leather exceeded our expectations.

Update: The "y" connector issue was resolved. It was found under the couch. Apparently the installer didn't realize it was there; all recliners working now. As far as the damaged top, the repair technician finally was in contact and the repair is scheduled. Totally happy with the product, we get many compliments. My only complaint is that customer service is hard to get ahold of and a little slow to resolve issues and/or update customer on status, but they are making it right.

I dealt with Judy from start to finish. She was very professional and personable. She went out of her way to make sure the sectional was done right. We chose to do a combination of Leather and fabric. It came out beautiful!

From the initial contact at the Tustin store, through the sale and then delivery we were thoroughly impressed by the quality of service we received. We are thrilled with our couches as is our furry kid as evidenced by the attached pictures.

Bought couch and chair two years ago that are beautiful, caramel leather. Very beautiful and comfy. I have 5 dogs who KNOW it is their couch. It is still in perfect condition. The saleswomen Lynn and Caryle were very helpful and nice. Come see mine! Love it!

My daughter bought some furniture and I was in paying the bill since moved to her new home. In this process we had some time and wanted to buy a new couch for our family room so we looked. We were never pressured but when we decided to buy Mike made sure it was what we wanted and liked. He spend time with us through the whole process and was able to delay the delivery since the remodeling of our family room was completed. If we had any questions Mike and Greg were there to answer our questions. We are so happy with our new couch. The only regret was to have the couch delivered after our whole remodeling project was completed. Everyday when I go home my wife and I want to curl up and watch TV on our new couch. Thanks Mike and Greg.

Having been shopping for custom quality seating for months we ended up buying all our seating needs from Arizona Leather. Their selection of products far exceeded most furniture stores - and their ability to customize and deliver the products on time was shockingly exceptional. Their staff was very friendly and knowledgeable. I would highly recommend Arizona Leather to anyone who doesn't want to settle for mediocrity.

I very much appreciated working with Gary at the Tempe, AZ store. He answered all our questions and provided us with very good suggestions about what might work for us. I will definitely recommend other people work with Gary on their furniture needs.

Arizona Leather has been my go-to place for many years. Whether a chair or a couch, I cannot speak highly enough about the product or the customer service. The sales staff is incredible; helpful, knowledgeable and friendly. Whether a custom couch or one purchased right off the floor (I've had both), I have been 100% satisfied and so impressed with the quality of the leather, wood, and fabric. I've had zippers replaced and cushions filled as my couches have aged and they still look like new. I highly recommend Arizona Leather. They are #1 on my book.

What a pleasure it was shopping at the Arizona Leather store in Irvine. Charles ** took such good care of us, especially attentive to my wife's questions about leather quality levels, construction, and future care of the sofas. He really took the time to explain how they are made and why they are a valuable investment in a superior product. We can't wait to get them into our home...!!!

Top quality, value and endless options. Staff went above and beyond. Due to divorce, I paid for my sofa but couldn't take delivery. They held my sofa in storage for a year at no cost. Who does that?! They've earned my loyalty for life!

My experience with Arizona Leather was so amazing I needed to let others know. When the need arouse for new living room furniture, my wife and I decided to check out Arizona Leather on the recommendation of a friend. I was impressed with layout of the store and the courteousness of the salesperson. My wife loved the accent items as well as the variety of styles and colors for all the sofas. We chose a Oregon style sectional in a dark blue gray color. We were stated that the custom furniture would take about eight weeks to complete and were overjoyed when we received a call for delivery in just over six weeks. Delivery was quick and easy. At the time, we were recommended some great product and helpful tips to care for our new sectional. Our whole experience could not have been better and our furniture is gorgeous. I have already recommended Arizona Leather to my friends as I am doing to you now, you will not be disappointed.

The salesmen was knowledgeable and informative. I have to say, this is by far the best furniture I have purchased. If you are looking for furniture, I highly recommend this company. You will not be disappointed. :)

I have been wanting to post this review for a while about my furniture purchase. We were looking at upgrading our living room furniture. We never had owned leather furniture before so we decided to treat ourselves. We were looking for quality, style, color and stability of company and be within our price range. After checking out several established traditional furniture stores in Tulsa and the immediate area we decided on the new Arizona Leather store that had just opened. We visited several times and each time Raul and Shannon were so helpful in guiding us to make the right decision for our particular home decor. They treated us like friends instead of customers. We made our decision to get a power reclining sofa and power reclining chair with the color, style, cushion firmness and design that would highly accent our living room.

We have purchased two couches and one chair from Arizona Leather, over the period of 10 years. The first couch is still in near-new condition, even with a child growing up on it. The quality is top-notch and the service is excellent. I am afraid to purchase furniture from anyone else at this point.

WOW! This was the best shopping experience for home furniture I've ever had. So many styles and quality leathers to select from. My sales rep was "Jody **". Her many years of decorating experience was extremely helpful in finding the right pieces for my home. This was my third purchase from Arizona Leather. I'm not replacing, I'm adding pieces to fill the voids. There was NO pressure to purchase, NO push to sell something I didn't need, only a warm smile and a great sense of what worked for me! Thank you Arizona Leather!!!

I recently went to Arizona Leather at the San Diego location, on Miramar Rd. I had the pleasure of working with Mike whom was very knowledgeable about Leather. He took the time to explain the different types of Leather. I never felt rushed or pressured to buy. I received My order recently and am very pleased with the quality. It's everything I expected and more! My thank's to Mike & Arizona Leather for the Super Service!

My wife and I visited Sales Consultant Billy ** at AZ Leather Ontario store. Mr ** greeted us professionally making us very comfortable as we toured his showroom shopping for a leather reclining chair, which we found many comparable choices with a variety of colors and leather combinations. Billy explained in detail the variety of leathers and price combinations so that we could make the best decision for the chair we purchased. All in we could not have found a better store to have made such a major purchase.

We knew it was time for new sofas when pillows and throws were no longer covering all the worn spots on our old couches. We wanted stuff that would last so we did a lot of comparing at the higher end stores. It took about 3 months looking and we got so much info from salespeople on what makes a good sofa we could probably teach a class. We ended up buying from Arizona Leather because they had the style I wanted and they weren't pushy, which is a turnoff. They didn't follow us around like we were prey and they didn't ignore me either, the way some salesmen do when they think that hubby makes all the decisions.