About Arizona Leather Interiors
Arizona Leather Interiors is America’s leather expert with the largest selection of leather furnishings in the United States. If you want quality leather, then you have come to the right place. There are three things that really matter to us and that is style, comfort and quality. Arizona Leather offers a 5-year warranty on all leather products. We will also deliver anywhere nationwide. Contact us today!
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My electric recliner was purchased in September 2020, and delivered November 12, 2020. First call November 30 because the motor stopped working. Second service call May 3, 2021. Screws fell out of leg support, and discovered frame was broken. Replacements made in June. Third service call July 10, 2021. The motor on the chair is not working AGAIN! It appears from reading other reviews there is a problem with the motors on the recliners, and yet the same kind of motor is used as a replacement? And a broken frame, and screws falling out after only a few month? Really!!! I like to support American manufacturers which was one of the reasons I purchased this chair from Arizona Leather. I am very disappointed by the quality of workmanship, and would not recommend their products.
We are SO disappointed with our experience. We ordered our sofa and chair on November 30th, 2020. We were told 12 - 14 weeks for delivery which we accepted. Now that it's been 16 weeks, we're told the furniture is "wrapped" and in California with no idea when it will be delivered to the store... and.... once at the Tempe AZ store will be at least another 3 weeks before we get our furniture because they're behind in their local deliveries. All in all after several calls to our sales associate we have no idea when we'll receive our furniture.
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Purchased 2 reclining loveseats and 1 recliner approximately 4 years ago. We decided $11,000 on comfortable couches was a treat we could afford ourselves later in life. We have had multiple service calls; 1) faulty leather that had a tear appearance in the middle of cushion, 2) electrical wiring was tied too tightly causing electrical plug to disconnect so we were unable to recline and 3) cushion on 1 loveseat caused me, a small framed 115 LB woman, to tilt and slide between arm of couch and cushion resulting in back pain. I am the only person who sits on this particular cushion approximately 4 hours a day. The service people did repair the issues above except the tilting cushion which I was told was normal wear and tear. My tentative cost of repair is $180. Cushion breakdown is not covered under warranty so beware. In my opinion spend your money elsewhere.
Back in 2013 we purchased a Nevada Sofa and matching love seat in black leather. Both are a delight and very comfortable. So when chairs were required we went back to Arizona Leather in Concord, California. In 2020, we purchase a Novel (Regal Cortina), medium with ottoman and a motorized Verona Relaxer. Both look great and perform wonderfully. HOWEVER! Both chairs and the ottoman are manufactured with a seam in the leather directly through the middle of the seat/footrest area! What idiot thought that up??? It is like sitting on a 1/4” piece of rope lying across the seat. HORRID! Makes a $2000 chair feel like a $20 garage sale reject.
I called the showroom and they assure me the showroom samples have the same seam. How did we miss this in the showroom? I will never know. I'm off to the foam store to buy a pad to try and fix the debacle. (Laid in a 1 1/8” layer of medium density foam and masked the problem. Time will tell if the normal breakdown of the chair will remove the requirement.)
After purchasing our sofa and loveseat 18 years ago from the Huntington Beach store, we are just now needing to replace the sofa only. The loveseat is still in almost pristine condition but the cushions on the sofa peeled ONLY because we made the unfortunate choice to take the seat cushions to a car upholstery place for cleaning and they ruined the leather! The seats hadn't peeled or cracked in 18 years! (See photos of our still good looking 18 year old set!) So now we're left with the option to replace them both or have the sofa cushions fixed. Considering they are now 18 years old, we decided to replace them with a RECLINING sofa & loveseat (as somehow we got older too and the reclining option is SO COMFORTABLE!!!!). So we went back to Arizona Leather in Huntington Beach to buy a new set and were met with the same courteous professionalism as we had experienced 18 years ago!
Louis our sales rep, was not only kind and knowledgeable on all the products, but he was also VERY patient with us as it took us SO long, even days, to decide which set we liked the best! So many beautiful & comfortable styles to choose from and options galore!!! We finally made up our minds and placed our order yesterday and are eager to relax and recline in our super comfy, sofa & loveseat!!! THANK YOU AGAIN EVERYONE AT ARIZONA LEATHER!!! GREAT COMPANY!!! GREAT PEOPLE!!! GREAT PRODUCT!!!
We have been trying to get additional cushion stuffing for our couch which was offered to us at time of sale. The sales person told us all we had to do was ask for it anytime we needed the cushions to be firmer. We went into the store in Roseville. They were out of stock. They told us someone would call us regarding UPS delivering it to us. No return call. Tried calling back 2 more times. No one answered the phone. Called again and this salesman said he would call back. No call back. We have sent the info from cushion tags and everything they requested and still no response to when we can get the stuffing for the cushion. Going on 4 weeks with no interest on their part in correcting this situation. I will not buy from this company again.
We purchased a recliner sofa from Arizona Leather in November of 2016. Initially the product was fine. Within the last month the motor stopped working three times. The most recent time being 10 minutes ago. I finally got Customer Service to send someone out after the first stoppage (two gentleman plugged something in). After the second incident I called once again and never received the courtesy of a return call to set up an appointment time. Just so happened our son was down and he was able to tip the couch so they could see what was happening. They plugged something in and it worked until a few minutes ago.
I cannot believe I have to, once again, start tracking down these people. If they do not wish to offer any repair service perhaps they might want to find a group who does. I read where Justin and Mike were not helpful at all. Ditto. If I didn't need to rely on having my legs elevated due to some medical issues I wouldn't be as concerned, because otherwise I have enjoyed the sofa and it helped get me through a near fatal illness.
Purchased a couch and loveseat four years ago from Arizona Leather Huntington Beach. Three months ago the electric motor to recline the loveseat stopped working. Have had technicians come to the house 3 times and still does not work. Now, Mike ** from the service department called to inform me they thought all along they were repairing a recliner and not a loveseat...WTF? Mike told me I would have to call the store to get the correct sales order number for the loveseat and then call him back with it and we need to start all over again with the service and determine any costs. After waiting three months we have to start over and I might get charged?! Are they nuts! Everything about the service department is terrible. Extremely rude people. Never again will I shop at Arizona Leather. If you are reading this, spend your money somewhere else.
I will never do business with this company again. Wish I would have read the many negative reviews. I bought a couch recliner and chair recliner from the San MArcos store. The sales process was OK. Michael was pretty good but once the couch was delivered, it was all downhill from there. The delivery company (White Glove) damaged my floor and unfortunately, I did not catch it until they left.
The chair had wrinkled leather on the back and a big defect on the arm cushion in plain view. Customer service (Justin) would never call me back. I had to contact sales numerous times to get any response. It has taken 10 weeks since delivery to get this partially resolve. The delivery company never assumed responsibility for the damage and never put anything in writing. I had to pester them repeatedly to get any response. AZ Leather came out twice to repair the chair and ended up recovering 40% of the chair. Next time, I will go to Ethan Allen. AZ Leather are crooks. The worst customer service and White Glove damaged my floor. Never Again.
Purchased sofa and chaise. Received and chaise and sofa cushions had leather imperfections. The legs were not level upon delivery. I called Shop. They said someone would come out at adjust legs and leather imperfections. After 2 hrs no improvement on anything. They agreed to replace casings on chaise and cushions. They arrived late to install. No apology? Even though Justin CS confirmed I was first on route. After numerous calls Justin never returned, I made contact with shop. At 7:00 pm casings arrived. 3 hrs later. Come to find out casing are not made to fit correctly. Major wrinkles diagonally across chaise and top of back cushion. Sent picture to shop and CS. No one called me. From CS.
I went to shop and spoke to sales rep. Was promised I would hear from. CS. Well glad it was not Justin as he is worthless. Mike ** from CS said he was not sure why or what caused the leather to not fit right. But he would look into it and find out my options. I told him I do want more replacement cushions but a new entire piece. He was reluctant? But agreed. Bc of my type of leather I asked if compensation would be given for a upgrade since the grade of leather could have been the issue. He said owner Bill said no. I was surprised at this attitude. Take the same leather or a refund. With that attitude I said refund my money. Purchased sofa 8/2018. Delivered 11/2018. Failed attempt to repair 1/2019. New casings 2/2019. I do not recommend this company as their CS is not on the best interest of the customer. Return 3/2019.
Arizona Leather Interiors author review by ConsumerAffairs Research Team
The largest specialty leather furniture store in the U.S.A. offers over 100 distinct furniture designs, 40 different leathers and 400 color options. Shop online or in-store at locations in Arizona, New Mexico and California.
Selection: Leather sofas, loveseats, chairs, sectionals, sleepers and reclining furniture.
Craftsmanship: Zippered seat cushions for easy refilling.
Warranty: Lifetime warranty on frames, springs and workmanship. 5-year warranty on all leather.
Arizona Leather Interiors Company Information
- Company Name:
- Arizona Leather Interiors
- 4235 Schaefer Ave.
- Postal Code:
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