Arizona Leather Interiors Reviews

I wanted to express what a pleasure it was shopping for my new sofa. I fully expected the "big box" retailer attitude with assistance from an "order taker". I was pleasantly surprised by the professional, knowledgeable and helpful salesperson. The customer service was outstanding. I will definitely recommend Arizona Leather to family and friends. Keep up the good work!!!

I couldn't be more pleased with my sectional! I have owned it for a few years and it is just as beautiful today as the day it was delivered. This piece of furniture was built to last, so I feel like I definitely got bang for my buck! I recently had a few questions, so I contacted Mike in customer service. He was very helpful and friendly! I would highly recommend!

I found the salespeople to be most helpful and concerned to get our order exactly as we wanted. They were also very helpful in solving the issue of a damaged sofa when it was delivered. The sofa was remade and came in beautifully crafted. It is so comfortable and we love it. Despite our horrible experience with the delivery company, we are so pleased with Arizona Leather's handling of the problem, and so very pleased with the end result.

I spent 3 1/2 months with Arizona personnel trying to decide on the proper color for this big purchase. I was given swatches weekly to take home and preview in our family room with the unusual pecky cedar walls and limited lighting. The personnel were always friendly and encouraging. They knew the colors I was drawn to but naturally could not make my decision for me. Just as I was ready to say quits, a new color had arrived at the store and the personnel said, "What do you think?: It was PERFECT! I took the swatch home, color was good for the room and I returned to the store to make the purchase. Long and drawn out process but the quality of Arizona Leather is worth waiting for in my opinion. The personnel at the Miramar store were knowledgeable about their products and patient beyond belief. Thank you Arizona Leather!

We received the furniture (theatre style seating) and it transformed the room in an instant-gorgeous furniture. The problem is, one recliner has a faulty electrical issue which makes the seat go from recline to sitting upright without any warning and certainly without pressing of any buttons. I called service and a technician was scheduled on a Saturday. He never showed up or called.

Arizona Leather Interiors exceeded our expectations on every level. The sales staff was knowledgeable, diligent and responsive to the many questions we had in researching our purchase of a leather sofa with a king size fold out mattress. The delivery process was on time, efficient and easy! The quality of the sofa and bed is impeccable. We research many, many products before purchasing from Arizona. The Arizona sofa bed is far superior to anything else that we found on the market. The sofa is stunning and amazingly comfortable. The pull out mattress is easy to use and also super comfortable. We are so happy with our purchase and we will not hesitate to go straight to Arizona Leather Interiors next time we are shopping for a sofa or home furnishings.

Staff was friendly and knowledgeable without sales pressure. Order was handled promptly and delivery came earlier than expected. Atmosphere in store was casual yet professional. We shopped here because our daughter was so pleased with her purchase several years before.

I had purchased a Sofa, Chair and Ottoman. Have had them over a year and they are super comfortable and look great and well made. Other places I shopped just didn't "feel" like quality. It makes a difference! They took good care of us for smooth delivery and setup. Would definitely shop there again.

I wanted to find a new sofa for my living room, and being a guy I needed design help. Went into Arizona Leather and met Caryle, and she was able to help me with design that best fit me. She helped me with choosing the right color to match flooring and wall color, and selecting a leather that my dog wouldn't ruin when he jumped up on the sofa. She made the buying experience fast and easy. I received my sofa a couple of weeks ago, and we all love. Beautifully made, fits perfectly, and makes me look like I have style. Would recommend AZ Leather to anyone seeking a high quality leather sofa or chair. Thanks for all your help.

Me and my wife shopped at lot of furniture stores and were confused from where to buy, as all were claiming to use 100% leather, but I was skeptical about it. Then I started my research and came to know about Arizona Leather and also found out they use 100% Original Leather which I got it in writing also with full warranty. Best part of this purchase was that it is manufactured locally and not in China, so the quality is really in high standards. After every big purchase it is very important to have After Sales Service and it is excellent and they never say No to you for anything. We also got Free leather cleaner. Our recommendation if you want 100% Leather then this is the place. Don't try anywhere else because you will save money but will repent later. Thank you guys for our purchase once again and we recommend this to everyone. You really made our Christmas Happy!

Arizona Leather Co. will not honor their 5 yr warranty on my leather couch. The leather is cracking and the color is fading after five years. I complained to the AZ Leather Co. about the leather fading about 1 year after we purchased it. They responded and tried to redye the leather. However, the repair did not last long. About a year later, I complained to them again about the same problem on some of the other backs, they said it must be perspiration of the person sitting in that spot that is causing it to change color, which is BS. Just recently, one of the cushions begin to crack and the cracks are going through the leather. When the store told me to call customer service they were slow to respond. Repeated calls to Justin were not returned.

I purchased a $6,000+ sectional from Arizona Leather. There was a problem with a zipper on a cushion about six months ago. I called Justin in customer service at that time. I did not hear back so I went to the store to inquire. They gave me Justin's number so I tried again. Had to leave another voicemail with no response. This happened two additional times. I tried again today and his voicemail was full. Called the store again. Finally ended up with a callback from Mike **. There was no apology for the hassle I had been through in the past six months. He was very rude. Told me that the zipper problem was my fault but that it would be covered under their warranty... for a $75 fee. During that six months of being ignored one of our seat cushions went flat. This is directly from the website:

I have been a very happy customer UNTIL we needed something taken care of. BUYER beware on what you may purchase and from what a sales person may tell you. READ things carefully. Even if you think what you are reading is what it is, have it crossed out in, put in a language that is very clear to you for future issues. At this time I will most definitely not refer this company to any of my clients or friends in the future. I am sad to say that but if the conversation with the customer service Supervisor (Mike not going to say last name) could have been handled differently instead of trying to belittle a paying customer on an $8100 sofa, I may have reconsidered in the way things would have been handled.

I bought my furniture less than two years ago and requested to have the company adjust the reclining mechanisms on the recliners and love seat. I spoke with "Mike in the service department" and told him that it is extremely difficult to get out of the recliners and they have been like this since we bought the furniture. Now, however, my husband is going to have surgery on both knees and he will not be able to use the chairs. I spoke with Mike in the CA store and he told me that we were out of the service zone (we live in Maryland) and would be responsible for not only getting the furniture serviced, but for the cost of it as well. ALF would only pay for new mechanisms. I reminded him that it has only been less than two years and it was like this since we had the furniture--Mike stated, "It Did Not Matter." I do not recommend purchasing from this company. The quality is not what it should be for the money it cost and the service is HORRENDOUS. Save yourself the headache and go with another company.

I had a judgement against ALC for the amount of 4500. They ignored paying me and I let it go for 2 years. I then sent the owner a letter saying if he did not pay in one month I would charge interest which is within my rights. He then paid me within a week.

This place is a full off... crap!!! !They have soft couches on display to entice you... sucker you in and then after you spend 5000 dollars for couch and chair, they deliver an entirely different couch!! HARD AS A ROCK. So my husband goes to talk to Gilly, the manager, and she says, "I will make it right. I will call the warehouse... They will replace your cushions." So they send a guy who looked like he came from Compton and my replacement cushions in the back of his Kia... Really??? And he was A technician. Wow, professional... So we go back to talk to Gilly and she said, "There is nothing I can do. You just need to break in your cushions." Wow, what kind of customer service is this. We wish we would have read the reviews before our purchase... Do not buy from here!!!!! These people are crooks.

My husband and I are both disabled. We went to GREAT lengths to go to the showroom in Concord to be sure that we were getting custom made furniture that would meet our physical needs. We carefully explained our individual conditions to Gregory **, the salesman who worked with us, and he assured us we would have comfortable, as well as easy to open and close reclining furniture.

I ordered a chair and love seat 90 days ago. At the time of placing the order I was told by Gilly that it would take approximately 8 weeks. As the time approached I contacted the Ontario, CA store to ascertain how close to that date the order would arrive. The gentleman advised that he would call the manufacturer and return my call in an hour. He never called. Over the past month I have called three times; each time I was told the manufacturer would be contacted with a return/update call to me. As of this writing I have not been contacted. I realize that the 8 weeks was an estimate but we are now in the 12th week with no return call to me. Common courtesy dictates that I at least be advised of the orders status...

I purchased from the Tempe store and they will not stand behind their warranty. It's just a couple of months until my 5-year warranty is up and they denied my request for repair. The owner (or so I was told he was the owner), Jim, called me not to help resolve a customer dissatisfaction but to tell me how I was wrong and he would once again deny service to me. He told me the vendor who made the furniture is not covered under their warranty and when questioned, he said to me, "The warranty says Arizona Leather, not the vendor." He continued to tell me that he would have to have a 50-page warranty to cover everything and he wasn't going to do that. So at the end of the day, I was not advised of this until I needed to use the warranty and Jim had no problem refusing service to me. I will never purchase from this company again. I caution anyone who does purchase from this company to not rely upon the warranty or any quality of customer service from Jim.

I was hired by Arizona Leather to do some work for them. I billed them but was only paid a percentage of what I had been billed.

Judgment was entered by the Small Claims Court of Laguna Hills CA on 4/6/11, for the principle of $4227.00 plus court fees of $85.00. ALC has not paid this judgment and has ignored attorney's requests. Independent leather experts commented on and attested to the poor quality of the leather. How can ALC ignore a court judgment?

After having repeated poor experiences with attempting to schedule delivery of my furniture, I escalated my concern to the owner of the firm, only to get the same poor service from him. Warning: if you want good service, buy from someone else.

Arizona Leather Co. will not honor their 5 yr warranty on my leather couch. The leather is cracking and the color is fading after two years. In Dec. 08, I complained to the AZ Leather Co. about the leather cracking and fading. They responded and tried to redye the leather. However, the repair did not last long. About a year later, I complained to them again about the same problem. This time they were slow to respond. Repeated calls were not returned. They assigned the case to someone name Isarel. He was very elusive.