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Domino's Pizza Reviews

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About Domino's Pizza

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Domino’s Pizza has specialized in pizza delivery and carryout services since 1960. The company features a customizable menu with various crusts, toppings, and specialty pizzas. It also offers side items like chicken wings, pasta and desserts to complement its pizza offerings.

Visit www.dominos.com/en
Pros
  • Good food quality
  • Affordable pricing
Cons
  • Order inaccuracies
  • Long wait times for delivery

Domino's Pizza Reviews

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    Page 4 Reviews 227 - 377
    Customer ServiceRefunds & PayoutsMaintenanceBilling

    Reviewed Feb. 2, 2025

    They state that they can refuse payment of federal Legal Tender of a 50$ bill. My order was $27.40 and they refused to take a payment with a 50$. The 50 is legal tender for ALL debts both private and public. I had placed an online order and drove to the store and was refused to pay my bill. They have just lost another customer. The egos and lack of customer service is surprising, but what do you expect from people who are barely paid a living wage, but I still blame them for thinking they are so special that they think they can break federal laws.

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    Punctuality & Speed

    Reviewed Feb. 1, 2025

    I'm really disappointed that the marinara sauce is no longer an option for the pizzas. The robust tomato sauce is way too spicy for me. This means I won't be looking at Domino's for quick meals anymore.

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    Reviewed Jan. 31, 2025

    This was the 2nd time in a row of ordering they sent completely different pizzas. The first time we had a meeting for girl scouts and ordered 4plain pizzas and yesterday we ordered the same thing again except we got 2 pepperoni pizzas for my family and received 2 plain pizzas. I spent enough money on your business now and won't go out of our way to order again from you guys. It's sad almost 50.00 or so and didn't get 1 pizza correct.

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    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Jan. 30, 2025

    9:19pm. I ordered 12in medium pizza thin crust with pepperoni. Cost $12.74. Total $17.90. At 9:40 on Domino's tracking it was out of oven in quality check for 30 minutes... At 10:15 it was delivered. My son...Just back from hockey game starving...took bite, immediately spit it out...as I approached him in smelled the pizza...it was black (see photos)..but worse than being ashen black burned you could smell the meat was old actually rotten...he said, "Mum there's something wrong with that meat...." My son is athlete, eats most everything....His father went to another local pizza shop...Betos to get him a fresh pizza

    It's smelled like a burned body...I'm 44 year trauma surgery nurse. I know the smell..I called the store, they began to argue it was fresh...I demanded a cell number to send photos....the woman agreed to refund my acct....I will not allow this to be let go..I intend in reporting to HEALTH DEPARTMENT....I HAVE KEPT THE PIZZA, PUT IN BROWN AND 2ND ZIPLOCK...This is dangerous to cook food and send it out with both old meat and cheese...The crust was grease saturated and translucent...

    This Domino's must be full audited by a team thru FOOD SAFETY AND AC HEALTH DEPT. My cell is **. In addition to this review...I'll be contacting Corporate Dominos...obvious this is a franchised business otherwise the female (** decent) and a young man of the same ...WOULD NOT HAVE ATTEMPTED TO REFUSE A REFUND...THEY WANTED TO BRING ME ANOTHER PIZZA...who in their mind would agree to this...she was totally oblivious to the issue of OLD MEAT...THAT SMELLED LIKE BURNED FLESH. (SEE PHOTO). The cheese is also bad...their storage must be checked ..temps and sanitization process. This is beyond a regular complaint.... it's for safety of community...I expect a dialogue asap...after contact Corporate..This cannot go unchecked

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    Customer ServiceRefunds & Payouts

    Reviewed Jan. 26, 2025

    I decided to order some food for myself and family seeing as how we haven't ordered from Domino's in a while. We decided to get a large cheese pizza some wings and a couple of sandwiches for carryout. When I arrived it was ready to go, after paying for my food the cashier asked if I had forgotten to add a tip in which I responded, "No why would I tip when I came to get my food." After all I'm not paying him to do his job. When I got home I noticed the buffalo wings were tiny and all they did was squirt some buffalo sauce on them and my sandwich was in pieces, the pizza was our last hope and it was very salty tasting. Needless to say, I won't buying from them again for some time if ever again. I want to say for the record that they weren't always like that.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingMaintenanceStaffResolutionTimeliness

    Reviewed Jan. 25, 2025

    Here’s a review based on your letter: I’ve been a loyal customer of Domino’s on Oak Ridge Turnpike in Oak Ridge, TN, for years, but my recent experience was beyond disappointing. I ordered two large pizzas, and one of them was dry, cold, and tasted like it had been sitting out for hours—completely inedible for my family.

    I called the next day to address the issue, and someone confirmed I could pick up a replacement. However, when I arrived, the staff claimed they knew nothing about the call and refused to provide a replacement. The manager, Matt, was incredibly unprofessional, repeatedly interrupted me, and insisted they wouldn’t replace the pizza because I didn’t call the same day. Instead, I was offered a measly 50% discount, which was insulting given the circumstances. This experience showed a complete lack of customer care and accountability. I expected much better from Domino’s. I won’t be returning to this location anytime soon!

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    Reviewed Jan. 24, 2025

    The Domino's in Jefferson Highway is the worst Dominos to go to. Lately their pizzas has been horrible. The pizza be dry, you can't see extra topping, too much sauce, and it taste funny like something is missing. I got to find another one nearby.

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    Reviewed Jan. 5, 2025

    The Domino's on Bethelview in Kroger parking lot provided me with a "free emergency" pizza, long time customer. The pizza was cold and I could tell it was not made at time of order. Wrong crust. No telling how long it set before being delivered.. Had to order additional item to justify the free pizza, the wings were hot hot hot! The pizza was cold, the crust hard. Two tiny pieces of pineapple on some slices. Free Emergency pizza...hahaha.

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    Customer ServiceStaff

    Reviewed Jan. 4, 2025

    I was having a problem with ordering a pizza online and called the store. The man who answered tried helping me with no success but agreed to help if I came into the store. I went in and Rishi (whom I had talked to) helped me out and placed the order through his website. He was attentive, helpful and professional. He displayed the epitome of customer service. Thank you.

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    Refunds & PayoutsTimelinessHonesty & Transparency

    Reviewed Dec. 25, 2024

    The pizza this time was terrible. First the guy who came at the door was angry even though we paid him, and don't get me started on the pizza. Woke up the next day and got food poisoning, honestly will never order at Domino's AGAIN.

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    Coverage

    Reviewed Dec. 24, 2024

    OK, so I’ve been going to Domino’s for quite a while. I happen to be going to the one in Rochester and every time I get a pizza they're not even half of the pizza I covered with what I ordered and with minimal product such as sausage and onions very little. Some slices aren’t even covered with the sausage and onion. I did like that pizza, but I am not going there anymore until they get trained over again.

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    Customer Service

    Reviewed Dec. 23, 2024

    I ordered a bowl with Philly cheese steak and Italian sausage. It had marinara sauce but no cheese. I called the Atco location and they told me Philly steak doesn’t come with cheese so NEVER AGAIN will I order from them.

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    Sales & Marketing

    Reviewed Dec. 23, 2024

    I ordered the pepperoni cheese bread and two topping pizza. Something about them was off. The cheese had a weird taste on the pepperoni bread and the pizza sale between the cheese and the sauce. Something just tasted really nasty. I'm not sure what it was but I will not order it again.

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    Punctuality & Speed

    Reviewed Dec. 19, 2024

    It’s been years since I’ve had Domino’s and today I thought I would try it because I needed something delivered fast while I was busy working. I thought, “what’s the worst that could happen?” I’m sorry I did it. That was the single worst thing I have eaten in memory. The amount of salt in this below-mediocre pizza was appalling. I ate two pieces and threw the rest in the garbage. That was by far the worst thirty dollars I’ve ever spent. Never ever ever again would I eat Domino’s pizza. Thoroughly disgusting.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 18, 2024

    Be aware that if you receive & redeem their Emergency Pizza offer, you can only use it once no matter how many different times you place an online order. I received an email from the company promoting this offer so I bought another pizza believing my additional purchase was eligible for the free emergency pizza to use another time. Not true. My request for the emergency pizza or a coupon towards another pizza was denied. Great promotion, TERRIBLE communication and customer service.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed Dec. 17, 2024

    I don’t even know where to begin this is what I sent to Domino's customer support and what I told them when I called. On December 7th I placed my order. Upon delivery I waited over and hour for my order. The driver kept going back to the store 3x's. He told me that's the address he has my address is on my Domino's account. Then he attempted to deliver it for the 4th time. He sent me a photo of the apartment building. I told him it's not my building! Then I told him again my address for the 5th time. Finally I received my order ice cold bent up box. Then the next day I was checking my bank account and I was Charged 2x's $36.75 and $36.51. 😡

    I've called the store was told to call at 6pm the manager will be in the name I was given is Wars. I called the next day. Wars told me Tuesday it with automatically be refunded. That has Not happened. I hope You can Help me with this domino's Nightmare! Thank you for your help and support. No one yet as of December 17th has had the decency to get back to me. 😔

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    Customer ServiceStaff

    Reviewed Dec. 17, 2024

    Domino’s Pizza in ELIZABETHTOWN, NC has one of the worst managers I have ever talked with. Her name is Audrey. She has no business being a manager. She doesn’t know how to communicate with her customers, she has a rude attitude. She just got an attitude that says I don’t care. I had stopped going to Domino’s because they pizza was never really cooked enough for me. I could still taste dough. My nephew told me it tasted better. Which I tried and it was. So I was giving them another try. My order was completely messed up. Called talked with manager who is Audrey. Glad I had that conversation with her because she made my mind up for me that I will never do business with them again.

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    Punctuality & SpeedStaff

    Reviewed Dec. 16, 2024

    Rockport Domino's was on point. When I received my food it was still hot and as far as the taste goes delicious. They did an excellent job. It was quick. Easy. I can't complain. The driver was exceptionally nice....But you have to taste it.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 14, 2024

    Haven't been able to order online in months. But they continue to email and text these deals you can't use. What is the point Domino's!?!? You're the only capable pizza place in town so why make it an inconvenience? Unless you really don't want those points and coupons to really be used.

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    Reviewed Dec. 13, 2024

    I purchased a Philly steak sandwich which was the worst sandwich I ever had. It was all green pepper and onion. One piece of meat no thicker than a piece paper. What a joke.... The joke was on me. Ordered a steak sandwich from Nicko's Pizza here in Van Wert. For $ 5.98 in had 20 times the meat. It was delicious. Done with Domino's completely.... Do not waste your time at Domino's!!!! The food sucks!!!

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    Reviewed Dec. 12, 2024

    Why does the delivery people have the car music turned up so loud!! They seem to be all like that. Please train them with some manners as well. This is really annoying. For the area I live in. Really annoying

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    Sales & MarketingMaintenance

    Reviewed Dec. 12, 2024

    They give you a countdown to text them and if you're the first one, you get free pizza for a year. If you're not the first one, they give you a coupon for $4 off. Well, they gave me a coupon code and PIN for $4 off and it didn't work. I've contacted them several times afterwards but they don't give a crap. They'd rather lose a customer than to fix the non-working $4 coupon problem. These people are a joke.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Dec. 9, 2024

    Domino's Pizza, never in my life have we been treated so badly by a Domino's than I have from Store 9088 in Bell Vernon. The staff in this store is terrible. I ordered a caesar salad that they were out of. When they called to inform me of the shortage we changed it to a garden salad. 2 mins later I called and canceled the order and the staff refused to cancel and refund. Telling me lies that it was already on the way. Only 12 mins had passed since the order was placed. My wife then called and was yelled at, lied to again. On top of that when food arrived it was so poorly handled and prepared undercooked wings, burnt pizza. The pizza was completely tossed in side the box and I feel it was all intentional.

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    Customer Service

    Reviewed Dec. 8, 2024

    I would like to say on December 6 we ordered a pizza from Domino’s. It was the nastiest pizza we ever had so on December 8 we call back to the store. The manager was very nice. The store number is 4149. She actually said come by and get another one so we went to the store. She prepared the pizza while we were there. Also, she gave us the wings. Again when I tell you this pizza was great. The wings were great. Everything was good so yes if I have a bad review, I will state it. If I have a good one I would stated. I don’t know her name, but the store is on old national Highway in the Family Dollar shopping center.

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    Reviewed Dec. 7, 2024

    I ordered a buffalo chicken sandwich and it has no buffalo sauce on it and tastes flavorless, Domino's has overall really bad food, would not recommend at all besides for the pepperoni stuffed cheesy bread.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Dec. 4, 2024

    The app is horrible. The constant changing of the password is unbelievable and even when the password is correct it comes up as incorrect. But I am satisfied with the delivery and the pricing of the items. The only problem is the app.

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    Reviewed Dec. 4, 2024

    Not giving the location of the area I'm in but I used to be able to do curbside pickup and no one said anything about taking it away which is very upsetting. No one wants to walk into that tiny building just to pickup our order just for y'all to stand around and give dirty looks nor do I wanna leave my area just to go up to the city for curbside. It's stupid and being lazy. Whenever I get off work I want it brought to me. That's what I'm paying y'all for.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 29, 2024

    I recently received in my inbox an offer to receive an "Emergency Pizza" at no charge. When I called my local store #7519 in Sandy, Utah, they had no record of such an offer and said the offer came from the "corporate office" and they would not be able to honor the promotion. I'm concerned about the credibility of this marketing promotion. The email did not say, "Free Emergency Pizza on your next order" but stated that I already had qualified for the free pizza based on my last order. I clicked on the "free pizza"order button and discovered they erased my reward points and wouldn't honor the free pizza offer until I ordered yet another pizza. What a scam! Local Domino's passes the buck to corporate, corporate doesn't resolve the issue. No more Domino's!

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    Price

    Reviewed Nov. 28, 2024

    On 11/27/24 we ordered a pizza from our local Domino’s. Granted it may have been the distance from their shop that may have been the issue with the meal. We live less than a mile away from the location and this latest order was the worst. Not only was it expensive, but it was cold and grease-congealed cardboard. We were told that the delivery should be 40 minutes but over an hour in delivery! Considering that we paid over $35 for subpar pizza we should have bought a frozen pie from the grocery store and we would have been ahead in this deal. We will never order from The Durango Domino's again. Next time we want pizza, we’ll remember this instance of crappy cardboard pizza and go out. We give Durango Domino Shop is .01 stars!

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    Customer Service

    Reviewed Nov. 22, 2024

    I ordered a pizza on Ruckriegel Parkway, in Jtown, KY. I should have had my pizza at 125 pm. At 145 I called the store and all they did was make excuses. No more ordering online and no tips in advance. The pizza was not a Thin and crispy crust.

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    PricePunctuality & Speed

    Reviewed Nov. 22, 2024

    I really enjoy the Domino's pizza, as the workers are really nice and everything is fairly affordable. The place is clean, and it’s not too loud or crowded. I also enjoy how the pizza is made fairly fast, and I don’t have to wait.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 20, 2024

    I place multiple support tickets via the app. The email received back give a case ID # then the body of the text says to give it to the "responsible party". Very odd there is no one to actually help you with anything. I called my local store they said to call 1-800-Dominos. This just directs you to bots. I tried another customer number and again more bots. I've made 5-6 attempts to get my issue resolved and have no acknowledgment of it other than a bot email reply. This is really crazy.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 18, 2024

    I ordered a medium, specialty hand-tossed pizza with sausage, pepperoni, mushrooms, green pepper and onion. I didn't want sausage so I requested beef and I didn't want green pepper so I requested diced tomato. The pizza came with no beef. I called and the manager said I could get another pizza anytime I wanted, and to just call them. That was about three days ago. Tonight I called to get my replacement pizza, and discussed the order with the manager. Again, beef instead of sausage and diced tomato instead of green pepper. The pizza came as you can see in the photo. I just paid for the delivery fee, which is on the receipt I have uploaded. There is no beef and there is no diced tomato. They've offered me a replacement. I'm not sure I will order again. this really shouldn't be this difficult

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    Punctuality & SpeedStaff

    Reviewed Nov. 18, 2024

    The Runnemede New Jersey on Black Horse Pike location has come under new mgmt in recent weeks and this is second time I have had the pizza and it has been excellent with great service! Me and my family can’t wait to come back!!

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2024

    It took 2 hours to get my pizza. That is totally unacceptable. When you have little kids, it’s late and all they say is sorry. The manager was no help. Just gave excuses. I work in a hospital. Wonder how they would feel waiting 2 hours to get acknowledged. They would complain.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 15, 2024

    Let me start off by stating that Domino's Pizza is by far the better choices of fast food delivery pizza. Hands down my absolute favorite and other than my recent experience with their location in Silver Springs FL 15990 FL-40 Ste 10, Silver Springs, FL 32179 to be exact where not only was an order not correct when I called and reported and when giving the choice to have them running back out that night I just said, "Credit would be fine. I order all the time." The next few times my orders were deliberately made wrong and took them over an hour and a half to deliver way I live 10 mins down the road if that!

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    Customer ServiceStaff

    Reviewed Nov. 10, 2024

    Believe me that this company will stick it to you and never answer your emails if you have an issue. I patiently contacted them 4 TIMES about a pizza order that took over an hour and half to deliver with no excuse, apology or any attempt to make it right. This is such a uncaring company and will screw you and not bother to answer your calls when you call NOR will corporate office answer your replies. For Domino's reference please look back to CASE ID: ** where I reached out at least 5 times and you NEVER BOTHERED TO REPLY. Oh, and please do not waste your time now cause I am done with you. I look forward to ordering pizza from places that care about their customers like Pizza Hut. Off to the next social media site to post how you treat customers and will not stop doing so.

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    Reviewed Nov. 9, 2024

    I ordered my 60 point free pizza from Domino's in Sarnia, Ontario. I picked it up brought it home and bite into it and it was way undercooked, the dough was raw underneath. I scrapped off the toppings and put it on toast and eat it that way, so much for my free pizza, all I can say is WOW

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    Coverage

    Reviewed Nov. 9, 2024

    Their Pan meals are very Good but the portions are VERY small and did not even come close to filling up my wife or myself. I would love to order this again but they are way too small of portion, hardly covered the bottom of the pan. Thank you.

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    Staff

    Reviewed Nov. 9, 2024

    The Location at 1933 S. Church St. Smithfield, VA 23430. Upon our family friend entering the store, the Store manager ** and his girlfriend the assistant manager ** Refused service to a family friend after stating that our friend was not welcome on the property or any other location due to their relationship to certain people within our family. After which while still in the building manager ** and assistant manager ** were defaming and slandering our family members to other staff members in the building. This is ridiculous and when reaching out to the store manager it was stated that we should go ahead and seek legal action against them. Tried to contact the corporate office and just getting the run around.

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    PriceRefunds & Payouts

    Reviewed Nov. 5, 2024

    I was very disappointed with Domino's Pizza, my son used his 60 points to order medium 2 topping Pizza and his points were gone and he had to pay for Pizza. Would not recommend it to anyone, He ask associate why do they charge if they used his points. He told him they don't have anything to do with points.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 3, 2024

    I just wanted to write this review about one thing, the emergency pizza. As someone who doesn’t always know where their next meal is gonna come from, being able to get that free pizza today was really nice, and I have a lot of respect for them for that. You could try to argue it’s just a ‘marketing tactic’ and sure whatever, but it does genuinely help people like me, and of course people who need an emergency meal for any other reason. I bought the first pizza when I had the money and got the next one free when I didn’t, so yeah I just wanted Domino's to know it is really, truly appreciated!

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    Reviewed Nov. 2, 2024

    I ordered a LG. Sausage pizza online... Somehow the pizza came with NO CHEESE!!!! When I went online under options I didn't see sausage or anything else and the CHEESE option was checked so I clicked off of that and then the rest of the toppings appeared! Anyone else have this happen? So I was under the impression I was getting a pizza.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Nov. 1, 2024

    We ordered online pizza at 5:45 PM. An hour and 45 minutes later I called because our tracker showed they were still prepping. The young man that answered the phone was very rude and told me not to pay attention to the app that have been messing up all night. That we would get our pizza soon. And later I talk to young lady, evidently the young man that I spoke to earlier canceled my order. I called back because she said I would have a pizza within 45 minutes. It is now 902.

    After speaking to the manager now I ordered one pizza. I received three pizzas, cheesy bread, Parmesan bites and didn’t order any of that. So I believe they canceled our order, lost her order or whatever they did. They went back on our history because they delivered the last order that I did order when we had a big family over here to a T exactly. This is unacceptable. Management must be horrible and never again will I order from Domino’s and I hope Other people. Shame on them. I had teenage boys here tonight starving from 545 till after 9 o’clock before we got a pizza and I only ordered one pizza. That’s all.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2024

    I tried to let this go & forget about it, but what happened to me the night before last when I tried to pick up a carry out order is kind of haunting me. I tried to contact Domino's website to report it, but after about 15 minutes of answering questions in their detailed screening process, I had to give up because I didn't know what kind of technology that was used to place the order. So I am sharing the note I put for them here. Please see below:

    Last night I was humiliated by the entire staff and even some customers when I went to pick up my carry out order. I was led by an employee behind the counter to a row of phones and told to call another store, then left there to be told by another employee that I wasn't supposed to be back there. Then I was laughed at by the entire staff as I was told to leave while I was on the phone with the other store. These employees created a very chaotic and unnecessary situation; making me look like "Karen" as they made me believe they were calling the police on me. They intimidated me as I left with my hands up. They followed me outside to watch me leave the parking lot. They scared me so much I called 911 after hanging up from the call with the other store.

    (2) Additionally, the last time I tried to pick up my carry out order at this same location, I went through the drive thru; where they told me my order wasn't ready and that I had to drive around the block. When I did that, I ended up sitting waiting behind the car that was behind me when I first came through the drive thru. In both of these encounters, I was being glared at by a young man staring at me with eyes full of hatred- like he would strangle me if he thought he could get away with it. I am not lying about any of this. Check your cameras at around 8pm MST to see if there isn't an employee leading me over to some phones & then another one coming around the corner. Watch me walking over to the other side of the store to get away from them while I tried to talk to the guy on the phone. Listen to the calls around that time.

    These employees put me into a COMPLETE FRENZY. All I was there to do was pick up my carry out order. There are no words that can be said. No coupons or vouchers or lifetime supply of pizza that can take away the horror of being publicly humiliated last night while all of the employees laughed at me like I was a ridiculous joke. None of this is okay. They made me believe the police were going to look for me. I called the emergency line! They wasted the police time by creating a false alarm to scare me out of their store. Well, I certainly won't be coming back, but I can't say this is the last you will hear from me, because this should absolutely be illegal.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Oct. 27, 2024

    My name is Sharon and I stopped by this location to redeem a coupon for my pizza. The application on my phone; was somewhat confusing. But Chris **, General Manager was very patient, customer focused and very helpful in getting my coupon redeemed. Thanks to him; I had a very enjoyable experience! Stop by this location because they take real good care of their customers!

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    Sales & MarketingPriceRatesTransparency

    Reviewed Oct. 26, 2024

    I would like to order some dishes and pizza from Domino's, but I don't think that's going to happen, because I cannot find Domino's menu WITH PRICES. Domino's excuse for not providing a menu with prices is that the prices vary with coupons. That is a sad excuse because the regular prices is what most people look for. The coupons are a bonus. It seems to me that the reason for doing that has some sort of scam added to it. Domino's will be the last place I order from. There is absolutely no transparency with prices, before you order.

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    Customer ServicePriceHonesty & Transparency

    Reviewed Oct. 20, 2024

    I ordered a small pizza and got a large one. They're doing something to get more money out of people. When I called the store, they told me that I ordered the large pizza. They essentially said I lied about what's I ordered. Don't go there anymore, they are doing something shady to boost their revenue.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 20, 2024

    Leaving this review as I have been impressed by the quality of food and excellent customer service (Broadway store, Taunton Mass). In my opinion unlike many other restaurants that went down in quality and up in price since Covid hit, Domino's (at least the one I order from) has not changed and still have great deals and tasty non-greasy pizza. Glad we have our go to pizza place.

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    Verified purchase
    TechPriceRefunds & PayoutsRates

    Reviewed Oct. 19, 2024

    I went to Domino's yesterday, it was a Friday and I ordered the special. I guess you get two pieces for a certain amount. The girl for some reason told me it would come up to 7:50 so I said how much would it cost to add sausage and pepperoni. She gave me a price so I paid her. Pay extra for sausage pepperoni and onions so a guy walked up and said, "You only get one topping." I said what topping do you get, he said cheese. I didn't think that cheese was a topping. I thought that the pepperonis or the mushrooms or the onions or or sausage were toppings that you paid extra for but he said it was cheese so you mean I can actually walk in there and buy a pizza and don't get any cheese on it. this wasn't fair and it was very very nasty and then after they made a pizza, she came back to me and said, "Oh I gave you the incorrect change."

    It was store 33 February 33 Domino's number 3407. My name is Roger ** and I went there at 2:43 p.m. So then she wanted me to give her the money back and she took my money and then handed me back $4 and said I didn't give you the correct change and I just don't feel comfortable about that. It's just don't sit right with me. **

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    Customer ServiceStaff

    Reviewed Oct. 18, 2024

    I had a terrific customer service representative who was very kind. I had previously called Donatos and they hung up on me after 20 rings. Franklin, IN Domino's always are available to take an order. The drivers deliver hot and fresh pizza in a reasonable time. KUDOS to this store and their employees!

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    Customer Service

    Reviewed Oct. 17, 2024

    I Visit this Dominos weekly being it’s on my Mail Route and I must say the food has always been Hot and Fresh and Your Manager Jerica has the Best food and Attitude also personable person. Keep her there and also Promote her…

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    Customer ServiceStaff

    Reviewed Oct. 17, 2024

    The E. Market location has the nicest people and the best manager. I had a few questions and Zach, the manager, took care of everything. Good customer service is so hard to find anymore, but I have to say he is was polite and very efficient. I will use this location again! Chris

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 8, 2024

    I ordered pizza on Oct 4th at S. Hwy 75 and 1417 At 630 and this is what I observed while waiting for the pizza. App said it was done...It wasn't. Empty drink cooler. 5 out of 9 employees on their phone. One guy took a call in the prep area and then walked back to the back. Never saw him wash his hands. Same guy grabbed a pinch of dough and threw it at a female employee. The person who was gathering the orders didn't know where my pizza was until she grabbed it off the very top of a shelf. None of the pizzas were cut into slices. Pizza crust was burnt. Watched a girl take a 20oz coke and not pay for it. This was the most unorganized and unmanaged location I have ever been in. South Hwy 75 and 1417 location. I will not be back.

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    Staff

    Reviewed Oct. 4, 2024

    I love Domino’s Pizza Store 2373 Central Park Yonkers. Manager SHABBIR **. He is Finley guy is nice. He working hard. I’m ordering every week. He making my pizza. He take care of me. Thank you for your hard work. Keep up the good work. Thanks to you.

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    TechPriceStaffRates

    Reviewed Oct. 3, 2024

    Domino's in Chesterton Indiana is an excellent restaurant and the staff is fantastic. The food is hot. The price is great, restaurant's clean. I wouldn't go anywhere else. Our pizza came out within 13 minutes boxed up and we were on the road. Thank you very much Domino's. We will be back. I would give you a 10 star but you can only write you a five. Stay open. Please don't ever leave. Excellent store. Excellent restaurant. Excellent staff. Excellent owner. 10/2/2024 ❤️

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Sept. 30, 2024

    I don't know how this happening because it's violating federal consumer laws. THEY ARE NOT ACCEPTING ADVERTISED NATIONWIDE COUPONS AT CERTAIN STORES! Not local coupons but nationwide advertised on tv, online, in my email, and on the app. Done for life, Domino's, plenty of other LEGIT pizza places that don't false advertise kma.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 29, 2024

    I recently ordered two pizzas for carryout from Domino's Pizza on Columbus Ave, and my experience was far from satisfactory. Upon checking my order status online, it indicated that both pizzas were ready. However, when I arrived, I was informed by Santos that only one pizza was ready and the other would take a few more minutes. While I was initially frustrated, I accepted the wait. During this time, I noticed several other items being prepared and served, which raised my concern about the handling of my order. When I inquired why only one pizza was ready despite my order being for two, Santos responded dismissively, stating, “This is what it is. If you don’t want this, you can cancel your order.” His attitude was rude and unacceptable.

    Feeling disrespected, I requested to cancel my order and receive a refund. Even after this request, Santos continued to act in a manner that suggested he was indifferent to my concerns. When I mentioned writing a negative review about my experience, he responded with a dismissive attitude, saying, “Yes, this is my name; do whatever you want.” This level of customer service is disappointing for a well-known chain like Domino's. I hope this review serves as a warning to potential customers about the service at this location and the unprofessional behavior of some staff members

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    Customer ServiceStaff

    Reviewed Sept. 29, 2024

    The Domino's in Shenandoah PA is horrible. They refuse to deliver orders. The staff is rude. I will be telling everyone not to go to that location. Management doesn't care about customers. The drivers are on drugs. Have their children in the car which is illegal to do.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2024

    Not very happy with the service. Ordered a pizza and it was made wrong. Called back to address the problem about my order and staff employee was so rude and disrespectful. Trying to explain that my wife is allergic to pepperoni when my order should have been sausage, mushroom, onion and half green pepper and they still add pepperoni. Domino's employee didn't list or paid attention to the order or follow directions. Very disappointed. Never again will I order from Domino's again so sad. They just lost a customer.

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    Sales & Marketing

    Reviewed Sept. 24, 2024

    Paid $10 for the five cheese dip and bread twists, but they forgot to put anything in the dip container. FALSE ADVERTISING!! Please see pics below and compare to the picture on website. Not even enough to did two twists!! Very disappointing!

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    Customer ServiceContract & TermsPrice

    Reviewed Sept. 22, 2024

    I when my order arrived, I opened the first box to get hit like a brick wall with a smell of pungency. Since I had just spent 30 bucks, I attempted to take a bite and instantly began LOUDLY gagging. I called the Easton Avenue location to advise them that their meat is either freezer burn or spoiled. There’s no other way to explain the rancid odor. All she said was, “Sorry that happened to you. We will check out expiration dates. Is there anything else?” I said, “No. Just please get rid of your pepperoni.”

    I was tempted to ask for compensation for my disgusting experience, but then I feared she’d not take my complaint seriously and would think I’m just calling for a free pizza. (Nor would I want one. I’ve lost all trust.) Today, however, I am annoyed. I paid Domino's 30 dollars just to throw away the two pies and to give me an upset stomach (all night) from just that one bite, and also, the experience cost me work. I had to change my trash and clean my kitchen to get the smell out of the air. Disgusting.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Sept. 22, 2024

    My husband and I had order a large meat lovers pizza, add onion and green peppers and on one side add anchovies, total price 27 and some change so when we receive the pizza, it was a large cheese pizza no meat with green peppers and onions and the anchovies so I called back, now granted they replace my order but somehow my second pizza was wrong also. They had the meat on the side where the anchovies was. I don't eat anchovies, my man does so once again I didn't get what I paid for and I waited 50 minutes for my pizza. This restaurant is located on New Circle Rd in Lexington KY. I'm not happy at all, spent almost $30 just for a cheese pizza, green peppers and onions and anchovies but no meat.

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    Customer ServiceRates

    Reviewed Sept. 22, 2024

    Got a deal in an email saying buy two mediums and get one upgraded to large for free. (Deal shown on photo.) I ordered the pizzas and saw that the deal was attached to the order when I got to the receipt page (shown on receipt photo). They had no tracking order number on the page. Why? Never got an email or text from them, after 20min went there and the two medium pizzas were there (not upgraded). I asked about why the upgrade did not apply, and was just told "that's how it is" and several people had also mentioned the problem.

    Interesting, but also when I went to the order page to turn in a detailed review, It defaulted to "Perfection" and would not allow me to respond. This is a large corporation that can afford properly functioning and tested web pages, professionally done, not by high-school programmers. So...I can only presume that it is a deliberate policy of the corporation to make getting their deals and actual reviews deliberately frustrating or difficult to follow. My wife says "It's not important, why bother?" She is right. I can eat tacos instead.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 21, 2024

    Ordered my pizza online from the Topeka Blvd location in Topeka Kansas after visiting my wife at the hospital. I waited out front for 15 minutes, went inside, picked up the pizza, looked in the box, it was so undercooked so I took it back in politely and asked her to put it back in the oven for me that I didn't see any reason to waste the whole pizza and the manager tried to argue with me about how the crust was supposed to be but you could obviously see it it was doughy and I could taste the yeast! After assuring me she would return it to the oven I went outside to wait.

    I waited 15 minutes. I figured that would be plenty of time. I went back in, the guy back at the pizza oven informed me it will be out in just a few. I waited 15 more minutes, frustrated, hungry, hot, tired. I just walked out without my pizza or my money, just gave up. I will never eat at any Domino's again and this is after I had just tipped a delivery driver the week before $10 for delivery to our house well after dark. Would not recommend Domino's.

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    Reviewed Sept. 20, 2024

    There was hardly any chicken on my sandwich, I was not happy. I felt like I was just chewing on jalapeños and bread. Definitely won't order another. Garlic parm sauce on my wings wasn't good either. Loved the pasta tho!

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    Customer ServicePrice

    Reviewed Sept. 20, 2024

    We did not get the 2nd pizza upgraded to a large two topping pizza. We ordered two 2-topping pizzas online and they charged us 7.99 each instead of 6.99 each. The guy at store #9577 was so rude on the phone!

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    Sales & Marketing

    Reviewed Sept. 18, 2024

    I often receive coupons in the mail and most recent is the 2x Tuesday deal. Tried the code on 2 occasions and it doesn’t work to get second pizza for free. So they didn’t get an order from me. I truly wanted to try their pizza because I have not had it for sometime now.

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    Staff

    Reviewed Sept. 18, 2024

    I came into the Domino's Pizza at 3906 Hull Street Rd Unit 3906, Richmond, VA 23224. While giving the manager my order, I noticed they (the manager and coworker) both were counting money and putting it into the safe. I give my order, and noticed the coworker went directly to make a pizza without washing her hands. I asked the manager, "Y'all don't use gloves?" She stated that they don't use gloves. I ask her, why her employee was handling money without washing her hands? And sticking her hands into all the ingredients? The manager, said, "I don't know." I immediately left the restaurant!!! And will never return. She never threw away the contaminated ingredients or the pizza. They definitely need training. I didn't get her name, she was a ** woman and a young ** girl who made the the pizza.

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    Customer ServiceStaff

    Reviewed Sept. 17, 2024

    Domino's Pizza on **. Horrible management on wrong delivery address. I recently purchased $50 in food items that were delivered to the wrong address. I called the store after seeing it had been delivered but wasn’t outside my house or numerous neighbors' houses as it sometimes happens. The Dominos employee was not helpful in any way. He responded to my concern with a reply that it was delivered and maybe a homeless person or animal might have taken it!!! I responded back letting him know I do have 3 cameras just in the front area of my address. I reassured him that no person or animals were detected outside and that I can assure him it was incorrectly delivered. I wrote to customer support on this issue but have not received any contact back in almost 3 weeks!!! I’m done with Dominos pizza and will forever remember this thievery!!! Also very poor customer support!!!!

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    Reviewed Sept. 15, 2024

    Always ask for pie cut. Always comes cut into little bites. Constantly. Asked for lite sauce on 1 pizza. Both came with NO sauce. First, and last time to order wings. Flavor not bad. Mushy and fatty. Dont know how they cook them but not crispy at all. Won't get them again. Done with this store after so many repeatedly lack of concern to read the order. 2 pizzas. How hard is that?

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    Customer ServiceStaff

    Reviewed Sept. 14, 2024

    Hi I just tried ordering online but it kept freezing on me. The staff member was helpful, send patience and helped me order to make sure the 50 percent came off. He suggested to go outside to try. Well it was worse. Manpreet ordered on her phone and did it for us, she was super nice!

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    Customer ServiceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Sept. 12, 2024

    On September 1, 2024 I placed my free pizza that I redeemed from ordering pizza Online from Dominos at 161 Falls at Tar Court Rockymount, NC 27804. Phone number (252)977-7777. I went to pick up my order and ** (Manager) helped me and while he was ringing me up for the two additional meat, I proceeded to check my order and advised ** that my pizza is burnt. He then turn around to tell me that, "Your pizza is free so what's the problem," So I felt humiliating and said to him, "And how do we get the free pizza because I paid for all of them and you or Domino's gave me nothing free. So can you make it over" and he said, "No, take it or I'll cancel your order" in a loud tone of voice and by me being a veteran I got loud and he couldn't handle my loudness because he was unprofessional, rude, disrespectfulness and a bully.

    So I gave it back to him and more than he couldn't take what issue back and called the police and told the dispatcher I communicated a thread and Threaten him and at no given time did I communicated any threat and I told him that's why there's a lot of innocent ** men and women are incarcerated because of lies told and I called him a Karen. The police arrive and found him lying and advised me to call Corporate and I've been trying to reach out to corporate and EMAIL the company but wasn't successful on getting in touch. I've been going to that location for years and had no problem with staff nor Manager. He has the nerve to tell me never to come back there After calling me a ** and I went in on him.

    I told him, "If you're scared of ** people then you're most definitely in the wrong line of duty." He thought it's ok to say what he want and get away with it cause Domino's needs help. I said if I was a ** woman would you talk to her like this and you most would make that pizza over. I wouldn't recommend this location if that racist manager ** working.

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    Staff

    Reviewed Sept. 12, 2024

    My name's Isaiah and this explains the reason for this review. To be specific, the Domino's on 1235 light street store #4635 in Baltimore, Maryland, there's an employee named **. His service was phenomenal! I had to come back to the store to get a pizza because I ended up with the wrong pizza! Obviously it was very busy at the time, but ** helped out with more than enough supportive and caring energy! When I got the pizza it was topnotch! I appreciate it very much!

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    Reviewed Sept. 8, 2024

    I ordered 2 pies one day one with extra green peppers and the other w/ extra mushrooms.. When I open both boxes it didn't look like they added extra toppings like I requested. It looked like a regular toppings.. Don't ask for extra toppings cuz you will be disappointed. I will never order from them again. It feels like when you ask for extra topping like its coming out of their pay check.. I will never order from any Domino's. I learned my lesson w/ these guys..

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    Punctuality & SpeedStaff

    Reviewed Sept. 7, 2024

    I order from this Domino's frequently, mostly because they do a great job and keep me coming back. My food is always on point, the delivery is fast, orders correct, drivers are polite. The fact that I'm taking the time to write this speaks volumes on my appreciation for this Domino's and the service they provide. I'm not one to complain, but when you do an outstanding job day in and day out, I feel it's not only noteworthy, but in this day and age, exceptional. Keep up the good work! Much love to the Sehome Domino's.

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    Reviewed Sept. 7, 2024

    Ordered the New York style because I like thin pizza. Did not like the sauce at all. There was a big chunk missing off one edge... Very dissatisfied with the pizza I bought at the Lyell Ave location.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Sept. 2, 2024

    This evening I ordered at the Dallas, Pa branch. Once trying to pay for my order, they indicated it was for free because I was a police officer. I advised of how that can be fair to all the other professions that order. I declined the free meal and they indicated I get the EMT deal. I declined their deal and kindly asked to be charged the full amount. The workers got very angry and all of a sudden gave me an attitude. Police and EMT's should not get free or discounted meals. Please try and change your policy, EMTs and police should pay as everyone else does. I will not be ordering from Dallas again.

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    Customer ServiceTechPricePunctuality & SpeedTransparency

    Reviewed Sept. 1, 2024

    I'm trying to write this review realizing that I have had more good experiences than bad ones with Domino's. This last experience however was pretty bad. First off, I'm not a fan of their "pizza tracker". It rarely seems to be accurate. My last order was fairly simple...2- medium 2 topping pizzas, and parmesan bread bites. The tracker quoted me a total time of 24-34 minutes from placing the order to delivery. The quick turnaround time is the reason I ordered especially with 3 hungry kids waiting to eat. The tracker showed my order was received and placed in the oven fairly quickly then things went sideways.

    After the pizzas came out of the oven, it seemed like they were quality checked for forever and then the weird thing is, the tracker showed my order went BACK into the oven. I don't know if they found something wrong so they had to remake the order or if it was because the pizzas got cold from being "quality checked" for so long.

    After they came out of the oven the 2nd time, they again were quality checked for what seemed like forever. After 48 total minutes passed, and my order was still sitting in the store not being delivered, I finally called the store to find out what was going on. All I was told is that they were very busy and that my order was next to go out the door. I told them that explanation wasn't good enough. If that's the case, then the pizza tracker needs to do a better job of quoting more accurate wait times based on the home store's busy-ness. If I knew it was going to take over 1 hour to have pizza delivered, I wouldn’t have ordered from them in the first place. I wound up canceling the order and we had something else for dinner.

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    Punctuality & Speed

    Reviewed Sept. 1, 2024

    We paid $70 for two pizzas and wings… They didn’t even put sauce on our pizza and it was a dry pizza. The delivery was fast which was nice, but the pizza was not great at all. Super disappointing for a big pizza company.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 31, 2024

    They are very good and have very good food and customer service. They are polite and do the best they can as a fast food restaurant. I’ve never had a bad experience with Domino's yet and they are very nice

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    Customer ServiceStaff

    Reviewed Aug. 30, 2024

    GREAT experience!!! I ordered from the store in Louisville, Ohio. Absolutely OUTSTANDING customer service, kind, pleasant and very, very efficient!!! Very, very hard working crew!! Keith and his crew are amazing!!! Date of experience: August 30, 2024.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 30, 2024

    I placed an order on the Domino's app at 9:28. After an hour of no updates on my order I called the store and spoke with the manager and asked what was going on with my order. He goes to say, "Well I only have 1 driver so you won’t receive your order until 11:30pm." Wow.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2024

    Ordered pizza. It was late and driver stated that he called me but it didn't go through. I showed the driver my phone of no missed calls and I was calling the store to find out where my pizza was when he finally showed up. After speaking with, Mgr **, He tells me the driver doesn't speak English and my response was he speaks very good English to say his call didn't go through. Anyways, The point is Domino's on Legacy Dr. In White Settlement is Trash and no one is held accountable.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2024

    Yesterday I called the Domino's on Harper in Saint Clair Shores to place an order as I do at least 2-3 times a week. The exact same order for my husband...The Chicken Habanero sandwich add extra Jalapenos and Pineapples cooked lightly. The lady that answered the phone said, "I remember your order and I told you that we can't do special orders or adjust the items on the sandwich because the system doesn't allow." I said, "I order this sandwich all the time and haven't had a problem." She said, "I told you we couldn't." I then asked for the manager, and she sarcastically said, "I'm the DM." and I said, "OK. What's your name, so I know who I'm talking to.", and she said, "I don't have to give you my name. All you need to know is I'm the DM."

    I said OK and ended the call and contacted the BOT to file a complaint and is awaiting a return call. It seems like the entire staff at this Domino's is very kind and always help when I go there but this particular employee who happens to be the DM is so very rude. I'm not sure how this lady received such a position with such rude and horrible customer service. I want to ensure that corporate know the terrible service that I have now received from this DM a second time.

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    TechStaff

    Reviewed Aug. 27, 2024

    My hubby and I were harassed awaiting our food by Lena, Dominic and the other female working the night of Mon Aug 26 2024 at 845pm. We had to return the food because they made us believe they did something grotesque and unsanitary to the food. They also harassed us when I needed help with a private matter in the unisex/family bathroom in front of all the customers in the dining area embarrassing us making everyone think we were having sex. We were in there 1.5min and banging on the door and screaming at me and he was helping me with a medical issue. We came out and everyone was staring. We were so embarrassed. Then they acted as if they tampered with our food making us uncomfortable to eat our food. They need more mature workers. I cannot believe these kids. None of our 6 ever act like this.

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    Customer ServiceStaff

    Reviewed Aug. 25, 2024

    The worst manager in History should be given to the one in S. Power Road in Gilbert! My order was completely messed up and instead of being understanding, the manager was extremely rude and unprofessional! He literally yelled at me while I was trying to explain to him what I ordered! He needs to go learn some manners!! He will destroy Domino's Pizza reputation!!

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    Customer ServiceStaff

    Reviewed Aug. 25, 2024

    Food was burnt. The girl didn't care. She was busy playing with her 3 kids running around restaurant making a mess. Wouldn't give me plates or napkins. Her name was Tonia. She was very rude. Won't go back.

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    Staff

    Reviewed Aug. 25, 2024

    They are very good and I love Domino's. They have excellent work ethic and are very kind to customers. They are a very clean restaurant and have positive vibes, they put effort into making their food good and keeping their customers happy.

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    Reviewed Aug. 25, 2024

    Soggy on the bottom. Absolutely, greasy wet bottom! Crust at the edge was fine just but if you're sitting in the box the way you do it happens every time. Bread bites were good. Drive thru would be cool too

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    Customer ServiceCoverageHonesty & Transparency

    Reviewed Aug. 24, 2024

    The store on 11660 122nd in Portland Oregon has to be the worst store to order from. I placed my order at 6:34 pm and at 9:24 it was finally delivered. Worst experience I have ever had. When I called to check on my order the person that answered the phone told me they were covering for a store that had burned down, NO such thing happened! I checked up on it and found it was a lie!

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    Reviewed Aug. 24, 2024

    It’s been a while since I’ve had Domino’s pizza, so I figured I’d order one. Definitely not what I remember! When I opened the box, it looked like it was made 2 days ago. The cheese was a weird color/texture. It tasted really bad, and I couldn’t even finish a slice. Don’t think I’ll be ordering anything else from them.

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    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 23, 2024

    Customers beware!!! Today I place a pickup order 12inch pepperoni and bacon at 11:20 am after I left Urgent Care. Return to work. Forgotten to pickup pizza. After work two hours later. I arrived to Domino Pizza in Fairhope, Alabama. I explained what happen and the nice young lady looks at ticket. She reply to the man in the blue shirt standing behind her. Quote ”this pizza been here two hours”. His reply! Hump his shoulders and nodded. The nice lady at the register turn around to me. Charge me for the pizza. So, I paid for a pizza been sitting on their rack for two hours! I will not return again. Store #5896 Domino's Pizza in Fairhope, Alabama. 8/23/24 Brenda **

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    Punctuality & SpeedStaff

    Reviewed Aug. 23, 2024

    I get Domino's Pizza every Friday for my son. The driver Wilkens ** always delivers quickly and brings the pizza to my front door. He is always polite and is an overall great delivery guy. Domino's pizza is lucky to have such a great deliverer.

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    Staff

    Reviewed Aug. 23, 2024

    They was painting at Domino's Toms River. How they cooking and painting, I lost my shirt plus I said no garlic on the pie because I have allergy and the pizza was burning. This is totally unprofessional stuff. No more Domino's Pizza.

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    Punctuality & Speed

    Reviewed Aug. 23, 2024

    After working a 12 hour day, I wanted a quick tasty supper and this is what I got. I ordered a Philly steak. The steak was blacker than black, no green peppers were put on. They did only put onions on 1/2 which was correct. I paid $18.00 for crap.

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    Sales & MarketingOnline & AppStaff

    Reviewed Aug. 22, 2024

    Domino's always shows up and our when we order!! We have the app and they are always so Friday when we order from here. Couldn't be happier with the experiences and would highly recommend. The staff is always super friendly and ** at Abshier Blvd location 4943 is amazing!!!

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    Reviewed Aug. 21, 2024

    This Domino's Pizza may by far be the best I have eaten from the restaurant chain. I am one who wants that “perfect“ crust. Not necessarily pan nor thin. This is it. Superb taste, quantity and quality are all present. This is what I expect when ordering pizza. This location does not disappoint.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffBilling

    Reviewed Aug. 20, 2024

    I have been waiting for months with photos and receipt sent to complaint line are 2 different locations. 1 after being a faithful customer 1 time weekly with big orders told me 3 times wait to pickup was 185 minutes and then closed without me being notified in Delmar NY and changed their hours also till 10 pm out of the blue but customer service had no idea as they claimed over and over open till 1 am. So due to 185 minutes to even pick up and having all 3 of my orders out of over 100 since store opening, I got no resolve and began with the Albany NY New Scotland one.

    After 4 great orders, there was a really bad one and I tried to get replacements right away but was told no manager ever here so nothing could be done. I made 4 attempts to get manager days after to no avail. Finally, after being told 4 times HE would call me I went in and showed photos of dried-up looking old toppings on pizzas and burnt cheesy bread and pasta all in pics and older lady said, "He is out in field all day working other locations as short staffed so try him later around 5ish" and I did and when I finally made contact, he told me he was too busy to deal with this and did not care for me to bring in photos or receipt even as I described both ladies working the evening of the order as I pick up... so I was told to just not order from them as his employee's name I had right on the receipt of over $45 bill, should have replaced the 5 items not wait for a manager.

    I then emailed the customer service complaint dept. over 4 times and still only get message back saying it is being looked into with higher support dept. NOTHING still after 4 months. WOW. Still same manager 3303 store and when after not ordering since March 2024 to be sure what I was ordering would not be burnt or dried or missing items I called to inform I am placing an order over $45 as I have often in past and I just want to be sure food will be fresh and all together and not dried up or burnt. I got the same girl employee name answering and she abruptly said "YELP, whatever "and she literally just HUNG UP in my ear with no goodbye or okay etc etc...WOW.

    She does not know me and seeing how she never got reprimand to even know there was an issue nor the manager she must just talk like that to any calls and YES I found out she does as I had a couple other fellow patrons call just with menu questions and they too found the yelp yelp and hang up abruptly with no goodbye as the same name female answered and the only other man in store on this evening of 8/19 was a newer employee of foreign descent.

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    Customer ServiceRefunds & Payouts

    Reviewed Aug. 19, 2024

    My son literally orders Domino's every night. We spend at least 22.78 a day with them and let me tell you what happened…. I placed an order online. For some reason it says, It’s error. Please call the store." Although it already took the money off my son’s debit card. I submitted proof below. I called the store. I explain to the young man what happens. He told me “so” what do you want me to do. I told him to put the manager on the phone. He left me on hold for 15 min then picked the phone up and hung it up. I called back and told him “Don’t hang up on me again and let me speak to the manager." He told me to come to the store and hung up on me. I called back, spoke to a lady, asked her was she the manager and if so what was her name? She wouldn’t answer me and said why do I wanna know her name? I reminded her that these calls are recorded and I will be contacting district manager tomorrow.

    She said, "So?" And hung up on me as well. So my son is out of 22.78 And my son is a loyal customer and that’s how you treat customers? I am appalled. I will never allow my son to order from there ever again. I at least want my son's money refunded back to his debit card. I can’t believe people are allowed to behave that way especially working in customer service wow. I will not allow any more family members to order from Domino's.

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    Punctuality & Speed

    Reviewed Aug. 18, 2024

    Almost every order from them has been missing items. Missed the two litter soda on one order, missed a sandwich on a second order, three orders asking for extra sauce had light sauce instead. Waited two hours for the last delivery that was missing items.

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    Reviewed Aug. 18, 2024

    Domino's in Canandaigua. The last few times we ordered the pasta bowls they were horrible. Made on flat pizza dough not even close to a bowl shape. The middle was raw. So raw that we couldn’t eat it. The last few times this has happened. We thought we give them another try. Bad mistake. Don’t waste your money and ruin your appetite.

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    Customer Service

    Reviewed Aug. 18, 2024

    Ended up with a £15 a month subscription on *complete save* after placing an online order with Domino's. They had something like a terms and conditions small box to tick just before placing an order, which drawn £15 a month from our account for two years with no letter, no email and no notification whatsoever. Will never order from them again.

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    Reviewed Aug. 18, 2024

    This is the second time I ordered from Domino's Pizza. We ordered the boneless chicken and it didn’t look like chicken. The pizza wasn’t cut at all! We cut it once we received our order from delivery. This is very disappointing.

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    Sales & MarketingHonesty & Transparency

    Reviewed Aug. 17, 2024

    6.99 for a large pizza? A large is 14 inches, not 12 inches. You're a ripoff like the rest of the restaurant pizza industry. Instead of lying to the public just be honest about your greed and stop insulting the few consumers that have an education with your "bait and switch" advertisements.

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    Customer Service

    Reviewed Aug. 15, 2024

    On 7-6-24, I ordered a pizza online and picked it up at the pick up window in Florence, MS. It was the worst Domino’s pizza I have ever had. It had a very minimal amount of sauce and cheese, it had bare areas all over it, see photo. On 7-8-24, I received an email from Domino’s saying they wanted to hear from me. I did their survey and never heard anything from them, now it’s 8-15-24. They could have at least apologized for the sorry pizza I received.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2024

    This place sucks! The food is horrible! My order was incorrect. The manager was rude and the delivery driver begged my teenager to give her a bigger tip because she has 6 kids. It took an hour before my cold nasty pizza was delivered. Don't order anything from here. You have been warned!

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    Customer Service

    Reviewed Aug. 14, 2024

    I feel like Domino's did a bate and switch on me. I received an email for two large pizzas for $6.99 each. I got online and order two large pizzas according to the email and received two medium pizzas. That's not cool Domino's.

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    Verified purchase

    Reviewed Aug. 12, 2024

    I ordered a thin crust pizza but the crust was not a pizza crust at all. Instead it was an unleavened cracker crust. There was almost no sauce and so little cheese I actually wondered if there was any at all. I had to throw most of it away. Waste of money and time.

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    Customer ServiceSales & Marketing

    Reviewed Aug. 11, 2024

    Used a coupon for XL NY Style 1 Topping pizza. Ordered online the pepperoni but they delivered a plain cheese pizza. I called the store and they said they did not make a mistake and were not willing to make it right, even when the receipt showed I used the 1 Topping coupon. Lost my future business.

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    Customer ServiceCoveragePriceMaintenance

    Reviewed Aug. 11, 2024

    I went to Domino's in Louisville Kentucky. I had a terrible experience. I asked for ranch, no ranch, but you know what they remembered... to charge me. Both pizzas are burnt down the crust. It tasted like charcoal. The chicken was also very burnt. The lava cakes I ordered were as hard as a rock. The worst thing is that it took me 45 minutes to get them to answer the phone. When I get back to the Domino's they tell me they can not replace the order. There was a lady named Tammy who I was talking to was so rude even though all I was doing was asking for the order remade. I'm just really upset because I have never had any problems with other Domino's before. Please DO NOT GET FOOD FROM HERE.

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    Reviewed Aug. 9, 2024

    I recently tried Domino's New York Style Pizza. ABSOLUTELY HORRIBLE, unless you like eating cardboard. I would DEFINITELY NOT RECOMMEND it or any Domino's item again. The last two (2) times I purchased Domino's (including the New York) Pizza I had to throw out one whole pizza and one half pizza. What a waste of money!!!

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 8, 2024

    I ordered from the 20th and Harrison location in Ogden, UT. Terrible service. Waited well over an hour and a half for delivery and when it got to me it was COLD, LITTLE CHEESE and HARDLY ANY SAUCE. I should have read previous reviews about this location and saved myself the headache from ordering from here. The management obviously needs to be taught about CUSTOMER SERVICE. This probably won't be read by anyone that will do anything, but my hope is that enough people will read reviews about this location and SHUT IT DOWN.

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    Verified purchase

    Reviewed Aug. 7, 2024

    The new New York Pizza is not that. It was thick and dry. Hardly any sauce. I am from New York and in no way would this pizza be tolerated in New York City. The old Brooklyn Pizza was good so why change the recipe. The pizza I had was just ordinary grocery store frozen pizza which in my opinion is much better. I will not be going back to the store and will not refer anyone else to go there. Also they did not give me a topping that I asked for. No go on Domino's pizza.

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    Staff

    Reviewed Aug. 6, 2024

    I order from Domino's a few times a month. Sometimes it's awesome and other times not. This time was fantastic. We got the $19.99 special. Our pizzas were cooked perfectly and even the slices were cut correctly. I tried the New York but didn't find it any different than slices of the regular. Keep up the good work.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Aug. 5, 2024

    Don't bother contacting the corporate contact because they don't respond either. My local store gave me an awful pizza and wings combo and charged 50.00. The pizza looked like it had been under a heat lamp all day and was dried up. The wings did not look like the photo at all and tasted horrible. I tried contacting corporate to get some assistance with a refund and to report the store and now I understand why the stores behave how they do; there is no one to police them or reprimand them. Corporate has been sitting on my email since last month and there is no way to speak to an in-person individual. I am never ordering Domino's again.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 5, 2024

    I ordered mushroom steak hoagie and medium cheese pizza at 10:35pm and 11:36 pm I called the store to see where was my food! The manager had stated the driver dropped it off, I said, "How did he pay for it because we have no food and who did he drop it off to," she said, "He said he called and you said you no longer wanted the food," I said, "Ma'am. First he said he dropped it off. Now he saying he called, he never spoke with me," she then said, "Ok I will have it back out there 20 mins. I have to remake it." Well the steak hoagie wasn't done! There was no sauce, only meat and mushrooms, and the pizza had only cheese no and dough no sauce, then the driver proceeded to leave it in step outside and pull off. They never even picked up the money,! Horrible I'm calling the corporate office tomorrow morning! Don't eat there!

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    Verified purchase

    Reviewed Aug. 5, 2024

    Today I ordered New York style pizza from Irvine Michelson drive branch. It was so so so bad smell and taste was awful. It was very disappointing for me because I spend 30$ for that. We had to put all our pizza in trash.

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    Customer Service

    Reviewed Aug. 3, 2024

    The new New York style pizza is trash. I lived in Brooklyn NY for over 20+ years. I give it 0 stars. Please call it something else. The size is off, the thickness is all wrong and it needs more sauce and it's not oily like a true Brooklyn pizza. I won't be ordering that again.

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    PriceStaff

    Reviewed Aug. 3, 2024

    This is what they consider New York style. Nothing like the images or adds. Dry, overcooked, smaller than regular pizza. Cheesy bread was under baked. Domino's was no help at all, not worth what I paid.

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    Punctuality & SpeedStaff

    Reviewed Aug. 3, 2024

    I placed an order at the Domino's in Grand Ledge and it took over 50 mins to get my pick up order. The women making pizzas was way too slow to be the only one making orders. She looked like she was making art projects not hurrying to get orders caught up. One of the other workers tried to jump in and help but she kept telling him to do something else, I'm assuming she was management. Very poorly handled for being that busy and behind.

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    Value

    Reviewed Aug. 3, 2024

    I have been eating pizza since of art 1970. The pizza quality has varied over time and at one time Pizza Hut was the best and then came Papa John's and now I believe Domino's has the best pizza for the money. My observations are based on over 100 orders of Domino's pizzas over the past 5 years. I have not found a better value for money anywhere in town. Keep up the good work.

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    Verified purchase

    Reviewed Aug. 2, 2024

    This is a garbage pizza. They always make it look thick and nice in the freecking commercials and this is the garbage you get. Is like they never had a pizza sliced in New York. That's a thing cross pizza, barely sauce, barely freaking cheese on it.

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    Reviewed July 31, 2024

    PhillySteak sandwich huge, hard over baked bread, tiny hard crumbles of what I assume was beef cheese?? Only taste is onion, never order again, yuck, nothing like picture at all. Will not return to Domino's

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    Customer ServiceHonesty & Transparency

    Reviewed July 31, 2024

    I ordered a 10 inch UNCUT. They cut it and by the time I got home the crust was soggy. They said they would put a new one on my account. When I called to get the replacement they said they couldn’t find it. Over a 10 inch pizza they lost a customer. They ripped me off and obviously lied to me.

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    CoverageMaintenance

    Reviewed July 31, 2024

    I have no problem with Domino's store. What I have is the on-line ordering. I have asked corporate to fix it so I can order again online for delivery and to redeem my points! As I have no car having it delivered is paramount for me. Yes I can get it delivered directly from the store but I cannot redeem my rewards. This is for the Waconia MN store for which I am in their delivery area.

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    Sales & MarketingPriceOnline & AppStaffRatesHonesty & Transparency

    Reviewed July 30, 2024

    I Google Domino's Pizza it stated $6.99 for a special for 2 items. When you go into the store which is did the store on us 395 Adelanto CA they charge you a $1 more and tell you that’s it’s corporate price online website and they are franchised. Well to me it is false advertising and misleading which it is still. Consumer law help me understand this cuz to me something is not right about that and when you order on the website and chose their store as the pick up the price should be honor regardless if you are a franchises.

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    PriceStaff

    Reviewed July 29, 2024

    I ordered from Domino's Pizza on McCart located at 7638 McCart Ave. First I was told that location didn't offer red pepper flake or Paramesan cheese packages. Ok I can deal with that and the pizza looked GREAT but when I tasted it SMH. Their vegetables and meat tasted water down. The cheese was very cheap and tasted like rubber. Well I ordered a 12 inch and had it delivered. It was a total of 25.46 but I gave the driver 30 dollars so she could have a tip. NEVER again Domino's because you had to have changed your meats, cheese and vegetables. I've NEVER tasted one of y'all pizzas this horrible. YUCK. Thanks for nothing.

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    Customer ServiceRefunds & Payouts

    Reviewed July 26, 2024

    I ordered and paid for an extravaganza pizza and when I got home I realized they gave me a cheese pizza. I called and they said they have my pizza there. I asked if they would deliver the right one (12 minutes away) and was told no. I asked for a refund and they said only a partial. The location is Heritage Dr., Elverson PA. Terrible service all way round.

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    Customer ServicePunctuality & Speed

    Reviewed July 25, 2024

    Wow I guess I should have read the reviews on Domino's before I ordered. Probably would have got a better pizza at a different Establishment. I'm actually still waiting for a reply from their Complaints department. Never did hear back. That was over a week and a half ago. I ordered one of the everything pizza for 50 % off. But I didn't know that I would get a pizza with 50% of the topping missing. If I can post pics I'll try. Long story short. Skip the place and ordered somewhere else. You'll be happy you did. Trust me. The first picture is what I got and the second picture is what I ordered... You be the judge.

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    Reviewed July 21, 2024

    I had a very unpleasant experience. I've been ordering the same thing for years and now all of a sudden they're telling me that a bread bowl with jalapeno hamburger pepperoni and cheese is too much and won't cook right yet I've ordered it for the last 2 years. I genuinely believe the lady at the store just did not want to do her job. It's the store on Elm Street in Pittsfield Mass but they have forever lost my business.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed July 21, 2024

    I had ordered from Domino's late night 12.20, the order showed being baked for almost 1 hr and after that the order was delivered in the wrong building. The manager and the rider only stating will deliver the food again and denying about the situation. I refused to take the other order and just told them to refund my money. The manager only made me wait stating my rider will come there in the building and check where the order was delivered. When I called the rider, rider stated, "Ma'am I delivered the order in other building."

    My address was clearly mentioned but yet the food was delivered without confirming the name of person and the address. Now since last night me as customer is following with Domino's but not resolution. Email send, called and also has a chat but no outcome. Please be aware of the ordering from Domino's. No proper customer service and if any wants to order please COD, don't place a prepaid order.

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    Verified purchase

    Reviewed July 21, 2024

    I am old enough to remember when they used real meat. Now it's just garbage. Have had better at a gas station. They used to compete to be better than others. Now they compete to see who can make the worst to see who will still buy this garbage.

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    Customer Service

    Reviewed July 20, 2024

    I ordered two large pizzas. One was the NY style and one was the thin and crispy. Hardly any toppings peppers and mushrooms. The only thing that is was loaded with was pepperoni which tasted spoiled and ruined the taste of the pizza. I called and they said sorry. I threw them in the trash. The bad pepperoni ruined the taste of the pizza. It used to be good that is why I ordered again. 30.22 in the trash.

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    Verified purchase

    Reviewed July 19, 2024

    I ordered from the 2 large, two-topping deal. One pizza was ok but the other one was awful. Even though I ordered extra cheese and extra sauce on my pizza, there were barely enough of either topping, let alone extra. The whole thing was a dry and tasteless ripoff.

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    Reviewed July 19, 2024

    I live in Laurel MD and I ordered 3 pizza M on a deal. The worse I have ever tasted. Not only that their pizza wasn't great to begin with, but it went down the hill completely. Never will I order Dominos again for as long as I will live.

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    Sales & Marketing

    Reviewed July 15, 2024

    My food comes fresh and hot and I like the deals. Tu ** is good delivery person. He comes with a smile. They always have so many good deals to choose from. I like to combine my coupons whenever possible.

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    Customer ServicePricePunctuality & Speed

    Reviewed July 12, 2024

    Ordered a pizza with my debit card. Card was charged for the order, but no store could find the order. Call all three stores in my city, only one store answered the phone and those team members, including the manager was COMPLETELY CLUELESS. I WILL NEVER IN MY ORDER FROM DOMINO'S AGAIN AND I ENCOURAGE ANYONE WHO READS THIS TO NOT WASTE THEIR TIME.

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    Customer ServiceMaintenanceStaffTimelinessHonesty & Transparency

    Reviewed July 12, 2024

    On July 10th, 2024, at 11:26 pm, I ordered a New York-style pizza with NO cheese and for it be square cut. At 12:03 am, the next day I was delivered my pizza, and it had cheese on it PLUS it was pie cut. The delivery driver informed and promised me that she would bring me back the correct pizza the way I ordered and requested. I NEVER received the pizza. The next day a new manager who POORLY trained on how to use the system coupled with HORRENDOUS customer service told me that it's not his fault because they tried to call me. Lie #1. I NEVER received my new pizza OR a phone call. I made 6 phone calls while EACH time selecting zero on the automated system to get through to a team member, but to NO avail. In ALL actuality the team they were ACTUALLY on was one of POOR customer service, lies, and inconvenience.

    I was told I had a credit this afternoon, so I tried to order a pizza for the 3rd time in ALL reality and was told that I had to pay a delivery fee when I paid a $4.99 delivery fee to be delivered a pizza that I did NOT order. I have sympathy for the working force because I'm in it. However I have no sympathy to Domino's for hiring people who care about self and forget they're in the restaurant business and customer service and making things right and respecting the customer is a given. They lack that. THIS is on Domino's because they are hiring these people. I will be copying and pasting this message for the review on Domino's Google review and WILL be sharing this on my Social Media accounts along with EVERYONE in my house ceasing to do business with Domino's. These RECURRING events is the reason why I gave Domino's a 6 month break because they can't seem to get the hiring part right.

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    Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsHonesty & Transparency

    Reviewed July 11, 2024

    I ordered a pizza on the Domino's app. I specifically requested the pizza to be cooked well done because I had noticed the dough is always raw there. When our order was delivered, the delivery person dropped the sauce we paid for and then picked up the exploded cup and sat it on top of the pizza box. No apology and he did not offer to give another sauce. Then we open the pizza to find that not only was the cook NOT well done as we requested but it honestly looked like it had barely seen the oven. Even the.outer crust was pale and raw.

    We tried to contact the store only to be placed on eternal hold. So I decided to report the issue in the app. Their customer issue report process is a complete joke. I have contacted them several times with a response stating someone will reach out but no one ever does. It has been 3 months and nothing. They advertise great customer service and that they will make it right...haha....don't get your hopes up. They don't make pizza right and they certainly don't make the customer experience right.

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    Staff

    Reviewed July 11, 2024

    An Employee whom identified himself as the Manager on Duty did not want to deal with their delivery drivers getting the order to the correct address, so now being out the meal and money DO NOT RECOMMEND.

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    Reviewed July 10, 2024

    My order was pretty much okay is good except for the chicken in the pasta in the chicken carbonara, holy cow, can I say what the crap is going on here. It is nasty, it's like you got everything that mixes together perfectly and then that wangy Tangy chicken thingy gets mixed in there and it just blows. This is not an issue of what any individual store has done, this is a bigger issue than that. It's the main people who think that it's okay to distribute such a waste material product that I highly doubt they themselves would eat on a bulimic bout that they know is just gonna get thrower up anyway... what gives Domino's?

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    Punctuality & SpeedStaff

    Reviewed July 9, 2024

    We've been waiting to try Domino's New York style pizza for a bit. Well we finally did and I'm sorry but it was terrible, it was like eating a dried-out piece of cardboard. Almost no sauce, very little cheese and toppings. This pizza was bought in Minden, NV. It really appears the employees there either need more training or just don't care. 28.00 dollars for a dried-out pizza...Shame on you all.

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    Reviewed July 9, 2024

    Got the buffalo chicken melt sandwich and it was horrible, hard bread, little to no chicken. Not pleased. Not getting food there anytime soon. Inwood West Virginia, it was in the middle of the day so I figured it would be good but I was wrong.

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    Customer Service

    Reviewed July 8, 2024

    The assistant manager Raysean on military st is so rude and was having a conversation about a item and instead of him solving the problem or apologizing he said, "I'm not dealing with this," and hung up in my face. I order all the time and than build my other food I believe on purpose.

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    Customer Service

    Reviewed July 8, 2024

    This order was taken @ 2835 se California st topeka kansas. I ordered 2 medium 2 topping pizzas and garlic twists bread..." the special". Also I said I wanted pan pizza and extra order of garlic twists bread. Very disappointed, did not get the order right at all!!!! Got thin crust on both pizzas and just the order of garlic bread twists that come with the special. I called back and told her, The same person that took my order, that there was a problem, that the order was wrong and she decided, that I did not specified right what I wanted, I asked, "If you were not sure about the order shouldn't you have asked to make sure it was right!?" On my part I understood she got my order, well I also wanted to mention she does not have any good customer skills, she was very rude, and hanged up the phone on me.... I have worked in customer service for over 20 yrs and I never ever treated a customer that way....

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 7, 2024

    I ordered pizza on the phone for delivery. One hour later no pizza. I went to Domino's to get my food, it had been sitting for over an hour. I said, "I want hot food, remake my pizza." The manager refused, gave me cold food and canceled my order. Needless to say, the manager was rude so I was too! I think they need to train their employees better about taking orders over the phone. This is the Hermiston, Oregon store. I recommend not going there! I recommend not going there.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 7, 2024

    I have been trying to get my money back from Domino's, Mt Carmel Ave since May!!! I ordered and didn’t get my food! Even tipped the driver Khaki! I called and James told me he’d refund my money! They stole my money!!!!!! Because I Never got it!! Will never order from Domino's at all again!!! Case by Number **. Order number **.

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    Sales & MarketingPrice

    Reviewed July 6, 2024

    I enjoy and support Domino's Pizza. I love their variety cheezy breadsticks, pasta and sandwiches. They are not overpriced and the food is always fresh and delicious. They also offer great coupons for when you're on a budget. You can't go wrong with that!

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    Customer ServiceOnline & AppRefunds & PayoutsMaintenanceStaff

    Reviewed July 6, 2024

    The last order I made with Domino's was the last time I will ever order from them again. I can only say that the pizza was horrible. We ordered two different Pizza and two of the same kind were delivered. Totally wrong. When trying to fix the order all I could get was their website. The store that delivered was unreachable, just referred me to their website. Only thing I could get was a credit for the next order. Customer service is nonexistent.

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    Domino's Pizza Company Information

    Company Name:
    Domino's Pizza
    Website:
    www.dominos.com