Domino's Pizza Reviews

We have ordered for years but the past year, it has gone downhill. We finally decided to give it another try, and it was dry. So I saw a new stuffed crust and again it wasn't good. I can't see how you can be in business with sending out pizzas like this. I'll stick with the pizzas around town. Spend a lot of money just to throw it away. No good. So dissatisfied!!!

Horrible. Order never delivered. Can’t get anyone on the phone. Not even the customer service number. Not even the corporate number. Finally found a human at another store nearby. She (Alicia) was completely unprofessional and not at all helpful. Never again!

Every weekend I get emails and texts for Domino's specials. I try to place an order multiple times online and on my phone, with my long standing account, and every single time it gives an error, try again. I place the order well in advance of closing but they never take my order. I have a long standing account and have spent a lot of money at that store but I am done. They suck and I'll never order there again. Bad customer service!!

Manager Maxwell at Webber st location in Sarasota Florida. Sent me pizza with black olives which I’m allergic to. Said he would remake it and send it out. That was three days ago. He gave me hard time about fixing it and giving me my change from the purchase. Poor management and poor customer service.

App and website don’t work for ordering online, 50% coupon only good for online but can’t order online therefore no coupon. Dominos is truly one of the most pathetic service industry companies in the world. Congrats Dominos. But you don’t care. Not one bit. Did I mention pathetic?? Do NOT patronize this dysfunctional, non-caring company!!

I don't recommend the thin crust pizza choice. I got it with mushrooms and sausage. The pizza was very dry. It was more like eating a cracker with cheese on it. Hardly any mushrooms or sausage on it. I chose "normal" for the sauce. I think I will go with the Little Caesar's thin crust pie instead. The cheese for that pie was melted but not dried out. There was still sauce.

The online app failed to complete, when I went there I reorder, busy time .. and told to park.. They made me come in for pizza a half hour later.. Forgot me.. Customer service been lacking and kudos for being busy.. but have managers be accountable. Branson missouri has tons of restaurants.. Standing out with poor customer service is backwards.

I place a order and everything I ask to not have they did the opposite of my order and when I call me to let them know I was told I could have my order and delivery would be covered by them. But when I call to get my order replaced I was told that I would have to pick up my order. And then they told me they are not going to honor my replaced because I would have to call back after 5pm. Being very rude and if she had of just listen instead of being rude and nasty about things I would offer to just pay the delivery fee but telling me you're not going to honor my replaced is diabolical and crazy!! My family had to eat hotdogs or sandwich because they mess up my order and then tell me yet again I still have to wait until after 5pm to order to try feed my love ones because they didn't make my order correctly. If you look in the system you can see that I order regularly and always the same way I order. Without the seasoning on crust and very light sauce.

I had a really disappointing experience here 12901 Sherman Way, Ste C, North Hollywood, CA 91605, and felt it was important to share. I placed a pizza order through their app, but it malfunctioned and messed up my order. When I tried to get help in-store, the manager, **, was extremely rude and dismissive. Instead of trying to fix the issue or offer any kind of solution, she told me it was my fault and that I should “know how to use the app next time.” Because of this, I didn’t end up getting my food, and my kids didn’t get to eat dinner that night. It was frustrating and honestly upsetting—not just because of the app issue, but because of the lack of basic customer service and empathy. I understand that technology can glitch, but how staff handle those situations matters. A little understanding or an attempt to make things right would have gone a long way. I hope management takes this feedback seriously and works on improving customer service.

Ordered black olives, where are they? Other than that it was ok.

Never arrived!!! Lied about it!!! STAY AWAY. Never again.

Pizza you get is not what the commercials show you! Go elsewhere. I ordered 6 toppings! I got on a large pizza 6 pepperoni, half a mushroom cut up, 3 tiny pieces of ground beef, 2 tiny sliver of green pepper, could not see the onion! It's a scam. They advertise up to 7 toppings on a large pizza. They make sure all your toppings only result in no more than a 1 topping! Scam scam scam.

I ordered a pizza (my first experience with Domino’s), and I was concerned that I did not get a confirmation of my order. Sure enough, after an hour the order had not come, and I could not reach anyone to find out whether I would eat tonight. One should not have to be a computer wizard to navigate a pizza website. Now Domino’s has my payment info, and I have no pizza. Thanks for nothing.

Don't waste your money or time.. Domino's will be like most fast foods...They will end up failing and for me, that's a good thing, they need to be gone anyways....

So I put specific instructions to hand me my order. Hand me my order! I ordered 2 pizzas, they come in a good time. I was goofing with my kids, had to step outside for a minute. Kid come to tell me someone was knocking on my door. I go to the door and I saw one of my pizzas still whole and the other was ravished. I live in an apartment complex. My neighbor has 4 dogs. Hence the "hand me my order" instructions. Also they put hot pizza on frozen concrete and walked away. I called the store to figure out what we could do to fix the problem. I was hung up on. Waited a few mins, called back. Was told they would get the manager. Was put on hold. I sat there for over 15 mins waiting. Sadly my kids love Dominos. We won't be ordering from there again. Had a very similar situation happen to me in Denver. Seems like they are having problems all over. Glad the prices keep going up!

They send promos for a free two topping pizza but the promo codes don't work. You have no personal to reach out to. Total bait and switch for lousy pizza. Don't bother calling customer service because it doesn't exist.

Delivery service of Domino's is pathetic. Delivery agent of Domino's are rude and unprofessional. Cold food is delivered. Average waiting time is 1.5 hours which is not truly reflected in their app or website.

Had a delivery of 4 medium pizzas yesterday. There was a small problem with our order, nothing important. Didn't even let the store know. Within an hour after delivery they delivered 4 more pizzas to us. That was a wonderful surprise and way beyond great customer service. Thank you.

Lately the last 6 months we have become loyal Domino's customers at least 2x a week because of the marketing deals have been incredible and our local Davie Fl store has been amazing pizza makers. Great job and we are spreading the word and my sisters doing the same. Delicious food and pizza specials that make our mouth water. 5 stars guys!!! Great Job!!!

Today I came to the Domino's location on Maryland parkway and Sahara. I ordered a curbside pickup at 11:19 am. Arrived at 11:30 am. They kept pushing the pickup time further out, had to go inside at 12:21 pm. Order was ready. 2 young dudes were in there talking. Tipped $1 to smh. Never again.

Terrible service. Driver called 2 times. Didn’t speak English. Yelling at me to be in the lobby. I was there. He was not. I asked for change. He just walked away. Horrible customer Service. I hope this gets posted. We were out of town. Terrible for this area.

I don't know why Domino's seems to have changed the sauce but I am extremely disappointed in the pizzas we have recently ordered. I used to love Domino's but something has changed, as it is not the same pizza anymore. I hope they change it back, and until they do, they have lost a long-time customer. It is sad.

Domino's was one of my favorite places to eat. Ain't there a couple times a week. I don't know why they keep changing their website but I guess I'm done eating a Domino's. Cannot get it to put my order through. Just keeps taking me back. It will not let me check out. This is the most ridiculous one yet. Why does it have to keep changing all the time and how the hell am I supposed to check out? I'm done with Domino's. Everybody has to keep changing things. When you find something that works leave it alone people. This is ridiculous. You just lost a very good customer.

If they served Dominoes pizza in jail/prison and forced the inmates to eat it, we’d have a 0% re-offense rate. The sausage tastes like they got it from Jurassic Park & there were maybe 7 shreds of cheese on a large pizza, as opposed to the pizza they show on their commercials (where the cheese stretches several feet as you pick up a piece to eat from the box! I wouldn’t wish this pizza on anybody but maybe my ex!

False advertising any toppings and any crusts for 9.99 is a lie. I got billed almost 40.00 for two pizzas which suppose to be 9.99. This is the second time you have done this to me. I'm 69 on a fixed income.

I always order the same pizza. Been that way for years. Tonight besides the pizza I generally order, I added a garden salad and barbecue chicken wings. The salad is still in the refrigerator. The barbecue chicken wings were awesome. But they brought me some odd looking pizza they referred to as a classic. I'm not sure what that is, but it definitely looks like something I would never put in my mouth. When I call them on it, they claimed that's what I ordered, IN despite of the fact that I picked each and every topping on my pizza, as I always have.

$9.99 Any any pizza "except for the stuffed crust will cost an extra $2 and large is off the table". Any toppings "but apparently not unlimited" and over 3 or 4 and they can't promise quality any more like they used to and if you want it cheesy like it used to normally be that's extra now. And to top it off they charge a $10-$15 delivery fee that the delivery driver will never see because that's just for the convenience of delivery.. Oh you want proof? Go try to order a large stuffed crust pizza with five toppings!!!

I would never recommend this location. I received undercooked pizza and was told that I couldn't get a refund because the pizza looked ok to the manager however the driver who delivered the order said to the manager It's undercooked. The center of the pizza is uncooked. The manager walked away and started unloading a delivery truck. I was left without any service or help for over 35 minutes. I called corporate and they helped!!!

Hello this guy that works works as a general manager recall made an order around 10 o’clock. We had to wait for two hours. After two hours. Supposedly he had called another store and made an order for us and come to find out. He didn’t even do that and as a works as a general manager recall made an order around 10 o’clock. We had to wait for two hours. After two hours. Supposedly he had called another store and made a order for us and come to find out. He didn’t even do that and as a general manager, he’s supposed to know what’s good for customers or what not and he didn’t even call us back to let us know what is going on. After two hours we waiting for the pizza. They had kids. They were hungry. We’re waiting for till 1 o’clock. Then when we call him, he keep hanging up on us. We asking for his name. He kept hanging up on us so finally this morning we called.

Literally worst experience ever by Domino's. I am literally waiting from past one hour that is I had ordered pizza around 8:14 and still I have not received my order yet and customer care is worst. Nobody receives call and there are no updates on my order. Worst experience ever. And the number given for contacting that number does not even exist. Is this how you serve people. Don't you people have common sense at least you need to give any update. Are you people take us for what. Literally did not expect this from you people. Day by day your service is becoming worst. When people are hungry you play dirty tricks. This is not how you serve be mindful while doing things