Domino's Pizza Reviews

I ordered a pizza yesterday, and your customer service is very horrible. The employees that were working there were fighting in front of everyone, the pizza maker girl was yelling and was ordering people not to pick up the phone. They messed up so many orders yesterday that the pizza dough maker girl told one of the employees to turn off the Pizza tracker TV. Employees customer service were so horrible, they mixed up orders and were trying to like "bribe" the customers by giving a bottle of soda! That's just messed up.

I've never had a problem with Domino's until tonight. I placed a order for delivery. It was a hour wait. I ordered a large pizza with crispy bacon like I always do and the pizza wasn't done and the bacon was not done and it was real fatty. So I politely called them and expressed to them how I felt and asked for the pizza to be replaced with another one and they could have the one that wasn't done back. Their response was that we could get another pizza but we would have to pay for it. The general manager Ryan was sarcastic and very unprofessional and didn't care that we order regularly from them and that they would be losing me as a customer and he simply didn't care.

Domino's cutting the PIZZA into squares instead of like a pie! I have contacted Domino's multiple time to order a pizza for pickup. Just about 2-3's a month they get the pizza cut up incorrectly. I have mentioned to them multiple times that I want the pizza cut like a pie but they always cut it into squares. Then even told me they were going to add a note to my file which to this day still hasn't happened. I just Domino's management would read these reviews and remedy the situation with their staff. They either don't know how to cut a pizza the correct way or management has instructed them to cut it into squares...

On January 29, 2017 I placed a delivery order with Domino's Pizza in Christiansburg VA store #4292... Never had a problem with them before. My order came up to $25.57, I paid with debit, so I gave a tip of $3.00 ($28.57)... I also keep up with my payments ESPECIALLY dealing with my check book/credit or debit etc. They took $8.00 instead of $3.00. When I called to address what had happened the unprofessional manager name Wiot said he couldn't find my or nor the receipt and asked me did I have proof and what led me to believe that extra money was taken off? I was totally aggravated. Clearly he doesn't need to be in management. After I stated the facts he still came off very stupid, then hung up on me... I'm waiting to talk to the supervisor name Keith when he comes in. Also a staff member name Katy wouldn't give me corporate number, apparently it seems like they don't have one. I will never order from them as long as they the staff has breath.

I am so happy about the pepperoni. It taste so yummy. I hated the nasty pepperoni Domino's served. Yuck. But now it taste magical. Thanks for the constant improvements Domino's. Forever a customer.

The Domino's on Boulder Hwy/Desert Inn Rd, is awful! Barely any sauce, barely any cheese & barely any toppings! Overcooked! The sauce is so thin you can't hardly taste it! That's the same for the thin layer of cheese they put on the pizza. Never going there again! Awful!

Chandighar branch 34a Domino's. So much worthly talking way and as much hatetic.. our order no ** on 22 Jan 2017 at 10:45pm. Head of 34a Domino's branch say they cancel the order no **. Reason behinds this they don't take serious about his own customers.. They will cut our call when we can call him. At 12 am we can rapidly call him but they can not do alternate discussion on our query, and at last they asked they can't done delivery on our address, 34a Chandighar branch at 1 km away from this place... But really such a unacceptable service provided by Domino's. I requested to Domino's head branch please take some serious step regarding this misbehaviour... And this is not first and last time. I have faced more time this type of mistakes but now this time it's goes on high. Please take some steps regarding this. I think after this every other customers feels good.

For two weeks we've ordered pizzas from Domino's and a coworker is lactose intolerant. And when asked for a light cheese really get the same amount or standard helpful cheese or extra cheese. Never light cheese. The kitchen staff is running too fast to pay attention to what orders are. So what good is ordering a pizza when you gotta custom make it, after you receive it throw it away or not eat it at all?

I order from the Domino's in Burnside located in Bronx, NY. The pizza looked old but I ignored that to my demise. A few hours later... I was vomiting uncontrollably along w/ frequent bowel movements. I called the store to complain... and was hung up on 13 times and ridiculed by what sounded like teenage girls. For 24 hours I suffered... smfh

My wife and I have been ordering from this Domino's Pizza for years. Store is in Sunland, Tujunga off Foothill Blvd. The pizza was always top rated with us... It had been made perfect and the temperature was outstanding. We ordered the same each time, two separate pizzas. Sometimes we use the coupon. Sometimes they got it right sometimes not, such as my request of NO CHEESE. But a simple phone call and they rushed over a new one within 30 min. But the last 4 deliveries was a disaster. The pizza tasted old or frozen and reheated? Had NO flavor and the sauce was about as thin almost nonexistent, actually some of the slices had none.

Over 2 months ago I ordered pizza from Domino's. I didn't receive my order for over 4 hours later. It was ice cold. I had called customer service and asked specifically that I receive a call back from the franchise owner or even a rep. As of this date I have yet to receive the callback. I called them 4 different times. The last time a supervisor sent me a gift card for 10 dollars. That didn't even cover the cold pizza we received and threw away. Is that excellent customer service? I think not. With so many pizza competitors out there you think that they would call me back. #becomingpapajohnsloverscrewdominos

I ordered online from my local store. It took longer than normal for the order to get here, and I was given the completely wrong order. I called and they were able to remake the pizza, but made it as two separate pizzas and didn't even bother cutting them by the time I came to pick them up. I also received the wrong stuffed cheese bread. I feel like I am basically throwing my money away tonight.

I ordered a large pizza from my local Domino's and it was terrible. I asked for ham, pineapple & extra cheese for toppings. The pizza had hardly any cheese on it. All you could taste is tomato paste, gross. No more Domino's for me. I tried their $7.99 carry out special, I guess you get what you pay for! Next time I'll order from Papa Gino's.

The Domino's Pizza in Webster Avenue Bronx NY! I ordered my pizza at 6 pm and didn't get my order till 9pm. 3 hours of wait it's truly not worth it. Very dissatisfied. Also my food came cold! Not ordering from this place. Never again!

So I got my delivery which I ordered through the hospital I work for USCUH. I have ordered multiple times from this store and never had a complaint! Until today! I ordered 3 medium pizzas, a Italian sausage marinara pasta and buffalo boneless chicken bites. After receiving my order, I noticed pizza was extremely dry, and both pasta and chicken bites were unusually burned this time, compared to other times I have ordered. I called the store directly in Los Angeles DOMINO'S STORE #8193 LOCATED AT 4815 VALLEY BLVD STE H. LOS ANGELES, CA TELEPHONE # 323-222-7722 . After being transferred to 3 people finally a so-called "**" the general store manager took my compliant.

The "hot buffalo wings" are supposed to spice or hot at least. Mine came almost cold and the sauce was dripping out of the box. I didn't notice until I took it to my dining room to eat. It seem like either the sauce just fell out of the whole box because the wings felt like if they were plain.

I purchased Domino's E-voucher in Amazon. When try to place a order online with Domino's, e-voucher didn't worked. It says voucher is not valid. I reported to customer care. They gave reference id **. After that when I try to follow with customer service, they are not at all responding, asking to me approach all the ** companies and wrote the several emails to them, but no respond. I never expected such a pathetic service from Domino's. I shared my experience with my friends, now we switched to Pizza Hut. Really worst service from Domino's.

I work at ** and the pizza store a few blocks away and they REFUSE to deliver and instead I am forced to order from Portchester which is very far and makes me wait 3 hours to get my pizza. This store below is a few blocks away on the same street and refuses and will NOT deliver to my place: Store Number: 3372. Address: 950 Mamaroneck Ave, Mamaroneck, NY 10543. Phone: (914) 630-7222.

When my friend was visiting from her hometown (3 hours away) we placed an order for delivery. 2 hours late and 2 delivery people to get that order 2 miles from the store! We accepted the delivery because 1) We were starving and 2) It was too late to order from someplace else. Needless to say, the food tasted like crap and I called and got a credit for $30.00. The COMPLAINT~ I tried to use that credit a few weeks later and they said~ "YOU HAVE TO ORDER THE SAME FOOD THAT YOU GOT A CREDIT FOR!!!" So now, I either have to eat the food I don't like because half of the order was my friends. OR~Wait until she comes to visit and order from there again! NOT A CHANCE!!! (This was at the end of Sept. 2016 at the Main St. Store in West Bend WI.) 24 Sep DOMINO'S ** WI TOTAL~$29.98.

I ordered food online which was delivered to wrong outlet for some website issues. I have no problem with that. Then I placed my order on the nearby outlet which took my order and delivery boy was at my door and he was ringing the doorbell continuously and when I opened the door within a minute and asked why was he ringing it continuously he replied that he was in hurry. I told him humbly "can't you wait for 2 minutes?" He then replied that he has to go deliver other orders. I was surprised to his reply and I asked the management should I be ready at my door with the money as delivering my food which is not his job and he is doing a favor to me. Sorry won't be ordering any more from Domino's.

I placed an order online. The computer said it would take 33 to 43 minutes. After an hour of waiting I called, they looked my order up and said it would be another hour. I said, "Put my money back on my card." She said she would. I canceled my order and the money should be back on my credit card. I will check tomorrow. She tried to tell me someone didn't show up to work or they were short an employee. I said, "That isn't my problem." I ran a fast food restaurant. I know how to schedule if you have specials. Poor mgt. We ordered Papa John's. I don't need Domino's. Horrible that no one could call or email as to the fact there would be a delay. 2 hrs for pizza. No thank you.

I order pizza online so I wouldn't have to wait. I'm a stage 4 cancer patient so I was feeling good for a change and I wanted to celebrate by eating a slice of pizza with my family. The website said it would be ready. When I get to the Domino's on 941 S General McMullen Dr San Antonio, TX 78237 They tell me that 1 of the 2 pizza I order online was not made and that they would make right away and it would about 15 min's. I ask for them to redo both pizza cause I like 2 fresh pizza not 1 that would be 15 min's old.

Store: 11026 Culebra Rd, San Antonio Tx 78253. I understand with a deal like the pizzas being 50% off would attract a lot of customers but after ordering online my husband got a call from the store saying our order would take 3-4 hrs to make. No biggie - we just canceled our order. But not even ten minutes after getting off the phone they call us saying they are at our house with said pizza. This isn't the first time we've had issues with this particular store.

I haven't had Domino's Pizza in years. Never had really any complaints with their pizza that I can recall at the moment. However, I decided to order online this evening for half off. They make their deals so confusing & not truly a deal in the end. You can only use the half off on full price items so I couldn't use it on my total for their 2 for $5.99, so I figured "OK I'll order those how they are since that's a better deal than half off & order a dessert for half off which I couldn't do that either". I couldn't combine any deals with that deal. It seems they get you hype/excited about this deal, but then trying to order is a hassle and ends up frustrating you in the long run. I had to call the store on 3 separate occasions to find out what was going on with the pricing, what the original pricing was to get the half off and to take items off my final order because I wasn't able to actually use the half off at all. Just feeling very irritated and lead on. That's all. Thank you.

Called to place order and redeem a gift certificate they had given me months ago when they forgot part of my order. Manager refused to honor the gift certificate that states "enjoy a complimentary item with your next order" worth about $4. There is no expiration date on this coupon. Claimed they are under new mngt. I have been ordering from that location for many years. Will never order from them again! Advising my Facebook friends about the service as well.

I ordered a pizza from this location. Once the order took too long so I decided to call customer care about the situation. Then I guess because they got a complaint they brought me the pizza all late plus it was cold and it looks like they were mad because they didn't cut the pizza right. That's not how you treat customer especially one who orders always from Dominos and is a good customers for this location to pull this type of disgusting scam. 950 West Manchester ave Los Angeles CA 9004 3237585500. As you can see from the picture I posted it was done with anger and unprofessional way. If the franchise sees this it won't be satisfactory to even give out to anyone.

I placed an order on Friday 11/18 for delivery @ 5:47PM. I gave them my debit card info, ten minutes later I get a call stating that there is a problem with my card, the order didn't go through. The gentleman repeated my complete order to me including my card info, then said "okay everything is fine now." I check my account 6:00 AM the next day because I had an appointment - there is a cell phone charged to my account. I had to call the bank cancel my card. Go get a new card. I go up to the Dominos to speak to a manager. All he said was, "Okay thanks for telling me." I have to file a police report etc. Check your cards because I'm sure I'm not the only one.

On Friday night, I placed an order with Domino's Pizza online. The online status showed my order was confirmed and the order was being processed. The order showed that I should expect a 52-62 minute delivery time. After an hour and twenty minutes, I called the store to check on the progress of my order. I was told "Oh, we cancelled your order, we were really busy about that time."

I called around 11:11 pm placed an order. 2 pizza pie for 5.99 each one with mushroom and the other one onions and green peppers. One hour pass, no pizza. I called. I ask "what happen??" This is their lame excuse. I gave them the wrong address, really!! And that they called me really!! My phone was next to me. This the one that got me upset. That they were sorry and they are going to make another 2 pies and they don't have mushroom. REALLY. I canceled and ate cereal. Never again call Domino's. I will call Pizza Hut. I deserve a free pizza from Domino's. Coupon for free pizza (**) or you guys going to ignore this complaint??? Terrible service. Very very upset.

My grandchildren love Domino's Pizza; whenever I visit, we always get their pizza. Nobody's perfect and things do happen, especially with their delivery service on this night. The pizza place is literally on the next block from my grandchildren's home. I placed my order at 5:26 pm. At 6:35, I call for the status, "he just left and he's on his way". At 6:51, I called again and voiced my dissatisfaction with their service. In the middle of that conversation, the pizza arrived. It took 1 hour and 25 minutes to get my pizza and if my grandchildren weren't hungry and happy about the pizza, I would have canceled my order.

It's election night. I placed my order at 5:45 pm. I was told it would a one hour forty five minute delivery time. I had no problem with time frame. I was asked what I wanted to order. I ordered and was asked for my credit card information for payment. At the end of the call the associate reminded me of the wait time. Now one hour and forty five minutes later I call back to check if my order has at least left the store and I am told the order was never placed. The person that took my order was the assistant manager. When I asked to speak to the manager he would not come to the phone. He told his employee to let me know if I was concerned about my credit card information I should notify my bank. Now I don't have an issue with that advise. What I do have a problem with is that no apology or any type of compensation was offered.

I worked for Domino's. They treat drivers like zombies. They send you out at say 3 pm and they say you finish at 1 am. Not so. One am goes to 6.45. 165 miles later and they pay 80 pence per delivery. HR don’t believe me. They called me a liar. The manager is a total waste of space. I know at least four drivers that walked out. Houghton branch is disgusting place to work. Keep away. I was told to drive 100 miles an hour to deliver one pizza by the shift leader. I told him I’ll ask the police if this is ok to do. Also you don't get breaks. Keep away from Houghton branch. Ban Domino's please. Also HR don't care.

I ordered a medium bacon pizza online and it was terrible. Maybe 2 pieces of bacon on each slice, no sauce, no cheese but all bread. Not happy with this and not happy with your prices. I thought I was getting a medium pizza for less but by the time I checked out it was a lot more!

I hate the Domino's near me at 51st Avenue and West McDowell Rd. I went with my wife to order a couple of large pizzas. We left before they got done making them. We seen the guys making the food after playing with their own private parts. I recommend not going to this store, unless you don't care about your own life. This place is the most nasty place I have ever been to.

New store opened so the Dominos I had been using for years directed me to the Apollo Beach store. I was told I was not in their delivery area so I asked to speak with the manager. Store manager was quick to tell me they didn't deliver to my area and the other store "does not know the perimeters of their delivery area". When I asked his name (Steve) I responded by saying that I recognize his name from online reviews. He immediately became defensive and told me he was not being rude to me and did not care what the reviews said... I called my old Dominos and they apologized for his behavior and said they would continue delivering to me, along with many other homes in my area. The manager even went as far to say, "They are rude to us when we call and tell them we have a delivery for them." Cannot imagine this ** staying in business long. It's a small community and people talk.

Normally the Domino's in my area (1011 Edwen Way Ste B store number 4212 Chesapeake USA 23320) is my go-to place for ordering pizza. The pizza was great as usual however, the management was horrible. I placed an over the phone order in which I planned to pay for in store (part cash part card). I sent my boyfriend in to cover the payment with $25.55 cash and my card that I should've been charged only $19 making a total of $44.54. When we get home that evening I discover on my online bank account that my card had been charged the full amount of $44.54 and of course I did not have the cash either so I wound up paying $70.09. I gave the store a call that same night speaking to the manager **, mind you & he was the one who took the payment. He insisted that my boyfriend never handed him the cash and also pointed out that their card machines were down.

Currently stuck in Tucson AZ - where everything is way below par to what I'm used to - having lived on the San Francisco peninsula for all of my life i.e over 60 yrs. Domino's Pizza & the delivery rocks out here as far as I'm concerned! Maybe they just try harder because while the economy is bad everywhere...one assumes it's even worse here. My pizzas are correctly made/cooked properly & delivered while still too hot to touch. Probably the one thing here I've got no problem with.

My daughter was having a friend over and she promised her that Domino's hot wings would be dinner. My suggestion was the fantastic Tyson Any'tizers Honey Bourbon Glazed chicken... superb! But, she was set on the Domino's wings. After the wings were delivered, I was furious! For $20 all we got were small cut wings which looked like cut drummettes. Only 16 for $20! Never again.

This is not only based on my own complaint. This is a location we feel the managers have the wrong impression of the people that try to support this business but we deserve respect and the manager is rude and appear prejudice and was proven. The drivers don't speak English and don't know where to deliver and we subjected to get cold pizza because of this wrong and not fair. We all need to treat people kind especially handling food.

This should be renamed buffalo BREAD. There may have been 6 chicken pieces on the sandwich. I'm talking 6, 1-2 inch pieces. When I opened the box, I thought I got the wrong order. It looked like bread sliced in half. I was very disappointed and annoyed as this bread cost $7.99. What a ripoff.

I very much enjoy Domino's pizza and have no problems with their food. I have been a regular customer for years but have always been a bit annoyed with their delivery. It always takes longer than they tell you when your order on the phone or on the online tracker. Yesterday, was one of my worst experiences ordering food. Take note I ordered my one box of bread sticks and a lava cake (which I find was a simple and quick order). I ordered this at 8 pm and they told me my driver left with my order at 8:50 on the online tracker so I was surprised because it is usually not that fast.

On 9/24, 9/26 and 9/30, I came within inches of getting hit by Domino's delivery people riding against traffic. I live in Manhattan and I'm sure that there are people that have been hit and suffered needlessly. I contacted the 3 Domino's stores in my area after the first near miss and today I personally went into the store to complain to the store manager. The store manager at the 116th Street Domino's in Manhattan seemed unconcerned and was rather dismissive of my complaint. I also filed a complaint on the corporate website about these incidents.

I am literally very very dissatisfied and pissed off with you guys. Last Sunday (18th Sept), I ordered pizza and the delivery guy took about 1hr to reach my home (NOTE: the distance between my home and the nearest Domino's store is not even 10 mins by bike). They promised me to refund Rs300 for the late delivery. (I paid through net-banking). The lady on the phone told me that it will be refunded within 7 working days. I called after 7 days and they totally denied to pay my money back. The ** reason they gave me was: 7 working days of the order is over, we cannot refund the money. @not at all dear Dominos: People really work hard for money and they do not have all time in the world. Stop being robbers in the first place and have some courtesy of not eating out other's time and money.

This pizza was extremely bland and certainly not tasty in any way. I have not ordered from Domino's in quite some time and this just solidified why I will never order from them again. Disgusting!

We placed an order here (walk-in) tonight and they weren't only rude, but got our order wrong on top of overcharging us. We fortunately caught the overcharge and that was fixed, but our order was wrong. We noticed when we already arrived home (20 minutes away). We ordered 2 pizzas which weren't even cut & boneless chicken with toppings & they gave us just plain ones. I then called to complain and she told me that I was lying. She said that I had to drive all the way back for them to see. Absolutely ridiculous! No apology or any kind gesture AT ALL! We have been loyal customers for years, but after this issue I don't think we will be back there again. Totally disappointed! Worst $39.19 I've ever spent!

I ordered a pan pizza and paid 16 dollars for delivery. The pizza was ordered at 630 pm. The pizza was delivered at 700 pm. It was raw. The dough was uncooked. There was no sauce added and there were clumps of undercooked cheese. I called the store (617-323-0525) immediately because the product could not be eaten. They said they would deliver another pizza and 2 hours and 10 minutes after my original order and they still have not delivered. I called 3 times. On one of those occasions I was able to speak with someone who said if I want my money back I have to come into the store.

HORRIBLE! I only went to Domino's by request from our guests and NEVER AGAIN! I used online ordering process which was easy enough except that you have to pay $12.99 for a cheese pizza and get $7.99 only if you have THREE toppings. Not the point. When I got there I waited for about 20 minutes and electricity on the block went out - not their fault - I waited another 20 and asked if they were still cooking from hot oven. Evidently their conveyor belt system does not allow them a way to get the pizzas out once they go in (sounds like a fire hazard to me) - so no pizza.

I decided to go to Domino's Pizza to get a pizza because I didn't want to cook dinner. I didn't look at it until I got home. I seen that it was very oily and I didn't want to go all the way back. I ate one piece and my stomach started hurting. There was so much oil. I am so dissatisfied with the oily Pizza I bought that I literally regret not cooking.

On Saturday I ordered a pizza, wings, and a salad after working in the yard all day. When the delivery driver delivered my boyfriend answered the door because I was showering. Fast forward today I realized they forgot the salad. I called in and spoke with a nice young man who was willing to correct it. I didn't want them to drive all the way here for a salad so I ordered wings and a Coke as well. Then after about 2 mins a rude female who identified herself as the manager called back and proceeded to chastise me for not calling yesterday??? She was so rude I told her she could refund my money for both which she refused to do. She stated she would only refund my money for the money I spent today.

The website was quite complicated... So they delivery me a two topping pizza large for 22 dollars? So I get the pizza and I walk the half mile to the pizza place on Jerome Avenue and 181st in the Bronx. So the manager was helpful but again she got the order wrong again... twice? She gave me two medium pizza with the thick crust which I didn't ask for even on the second time. I think the website needs a new designer to design something much easier. It kept offering me the 22 dollar pizza plus my order. The website should be click, click, click and so easy to figure out. When you look at the total it is not at the bottom of the page but you have to scroll up to the top again to get the total??? What???

I have ordered online as a guest MANY times - but last night was refused the right to order online unless I filled out a ** pizza profile... NOT GOING TO DO IT. I got to order over the phone, but the order got here wrong. Have tried to complain online but there was always some damned thing I had not filled out - and sick and damned tired of trying to figure out what you wanted. Once upon a time Dominos knew they sucked and worked to make it right. Time to do it again. Meanwhile, you suck and I won't be ordering from you again. Just not worth the hassle.

I am frequent customer with Domino's, GN Chetty Road Branch, T.Nagar, Chennai, Tamil Nadu, India. I made the payment through online & the amount has been debited from my account, but this time due to some technical support the order could not be placed in the shop. I called center office (6888 6888) to send me the order so that I would repay them once the money has been refunded, Since I don't have money to order again. They said they will talk and connect to GN Chetty Road Branch and I spoke to the shop owner, he repeated the same again and again, let Mr. ** to speak and dragged such that my mobile balance went low. They are not okay to feed the hungry me with the meal for tonight and get the money once I get it after 7 days, and hung up phone call.

the same. Side salad prepackaged in a box, with dirty lettuce, 2 grape tomatoes and the wrong dressing that was ordered. 7.50 for that another joke, get real guys. Get your business together. Also was on hold for 20 minutes. Never again and will tell everyone I know!!!

Domino's Pizza, Fair Oaks Ranch & I10, Manager, San Antonio, TX - Alexis **. I placed an order for 2 pizzas and a specialty bake chicken at 5:30 pm on 8/16 for delivery and received confirmation to be delivered within 20-30 minutes... At 6:30, still no pizza, I called the store and was on hold for 40 minutes before I hung up. At 7:15 I decide to go to the store with my son. 7:25 - The employee at the register could not locate my order. 2 other employees continued to assemble boxes and put labels on for new orders, and completely ignored the ringing phone.

I decided to order a pizza tonight as a treat. I always order from this location and have never had a problem until tonight. I ordered a large 4 topping pizza when I arrived. I waited for the pizza to finish. When I got home I took the pizza out and the box broke, it opened at the end and the pizza fell out. I called immediately when I got upstairs and the girl that placed the order said "oh no. Come back we'll make you a new one." I brought the pizza back and told him this hasn't happened before.

Order pizza in the store 15203 Knoll Trail Dr Ste 115, Dallas, TX. This is the second time in this store that I ordered pizza and they make mistake. First time they made mistake in my toppings and after 30 minutes when I told them this is not my order, they changed it and refund my money. Second time I said I want thin and crust dough with this toppings one regular size and one small and again they gave me 2 pizza with THICK dough and regular one had my favorite toppings and small one just cheese without topping and when you say "why?" they just say "sorry". I really really won't recommend this store at all. Nobody cares about customer.

I ordered an extra large pizza 16" so we would have enough pizza for lunch and supper for 2 days. I saw the sizes on the side of our Domino's that delivers to us. The size did not say anything about it being a thin crust Brooklyn pizza. I called. And talked to the manager of the store and that's when I found out that the 16" was called a Brooklyn and was told next time order a large with light sauce. This pizza was nothing but sauce and I ordered an extravaganza with extra banana peppers. It was awful! Then I called Headquarters office and they gotta get in touch with a lot of people and it may take a while. Well guess what? I will never order another pizza from them. I had nothing ready to eat for lunch!!! This Domino's is in Statham Ga. So beware if you order the 16" and not get what you want!

I'm submitting this review as I just found this site and these Domino's reviews. I am amazed by all these negative reviews which leads me to believe that only those with bad experiences comment here. I order from Domino's often and have not had any problems with them other than forgetting a sauce once. Every time I receive my order it was fairly quick, hot and fresh including the order I placed and received tonight. Amazing pizza, chicken and dessert.

My sister and I were babysitting and decided to order food. At 3pm we browsed for chinese food. 6 uncooperative chinese food joints and 2 hours later we decided on pizza. We ordered online for Domino's but once they got her they refused to accept our $50 bill. They ended up hopping into the car and driving away with our dinner. Worst part was telling the kid we were babysitting which is 5. At 6:30pm that dinner is delayed. ):

We have ordered Domino's Pizza amounting to Rs. 844 on today the 30th day of July 2016 at 01:27 PM and after 40 minutes we have contacted to nearest Domino's Pizza outlet and they have replied that the condition is not applicable today however the same is not mentioned anywhere. Being an active consumer we would like to bring it in your kind notice that the company is playing with its consumers with these type of fake and attractive conditions. You are hereby requested to take an appropriate action against the company to safeguard the interest of the consumers.

I ordered 2 pizzas and 2 sandwiches and spent more than 20 dollars. I ordered online for delivery and put in my address. After I placed my order and I looked at the tracker 20 minutes later and it said someone picked it up already. So I immediately called and asked to talk to the manager and she told me that they don't delivery to my house so the internet changed it to carry out without my knowledge. So the point of this review is to tell everyone to be careful.

I placed an order by phone, I often do on Fridays for the kids. This time the total amount was a bit more so I immediately called. Spoke to Amanda (not sure). She told me not worry. "Only this time I will charge you 5.99 for each pizza." I showed up at store and ask for pizza, she told me she can't give it to me for that price. I then said, "I called immediately after so can you at least give me what I usually order, the special for 5.99 each?" She said, "No, why don't you just leave?" I asked to speak to a manager.

I ordered pizza. 2.5 hours later I called and the manager said "we are busy." The original quoted time said 33 minutes I told her. She said that's a computer. So asked HER how much longer, she said I would have to come pick it up... Seriously.

19th Jun 2016, I have faced the worse experience with Domino's twice. Both the times. Same situation. First order took one and half hour to deliver, got the cold food. Same thing happened in evening. No one attends call, especially manager called me in afternoon when I raised concern and mentioned to call that number next time. They have also mentioned my number is put in priority list and will not be repeated this again. But same day most worse experience. Don't believe Domino's while ordering online... Goodbye domino's online order. Ufff.

Why does a pizza place have to put you private bank info on a receipt they give to delivery drivers we consumers do not know. They put your balance for your checking right on receipt, what company does this? It's either accepted or denied. I was blown away thinking I was overcharged huge. The driver goes, "No, that's your account balance." I would hope they stop this practice...

This pizza place is horrible. First I get a cold pizza delivered and 3 weeks later a pizza without cheese, meat falling off when I picked up a slice. The lady with a very ugly attitude said I ordered half cheese. I told her if I did by mistake. Then I asked who I was speaking with - if it was the lady I spoke with when calling. She said "no". I asked "is this a manager or what." "I'm the manager." I TOLD HER THEY ACT AS THOUGH THEY'RE AT HOME INSTEAD OF A BUSINESS.

I ordered from the Domino's at 1436 E Atlantic Blvd Pompano Beach, FL 954-943-3030. I had been a regular customer for quite some time. Recently their delivery service has gotten completely unacceptable. I stopped ordering from them for a bit after I never received an order, and had to dispute the charge with my bank. I waited a few months to give it a second chance and tried again tonight. The location is a mile away and it took 2 hours to receive one large pizza, 8 wings and drinks. Not only was it cold when it got here, but the pizza order was not right. Second chances don't always work out. Sorry Domino's, you have lost a long time regular customer.

When I order online the pizza toppings are scanty, almost non-existent and the sauce is not there at all. There should be more than one piece of chicken or 1 mushroom on a thin-crust chicken mushroom pizza. Geez. Vandament Ave, Yukon, Oklahoma.

On June 5, 2016 I ordered pizza. It took almost 2 and a half hours to get to my house which is 1.2 miles away. The pizza was cold and not very good. It made myself sick along with everyone else. I had to take my grandson to the doctors myself also. It was 7:30 pm Monday next day and my granddaughter called them up to say what happened - said they would send another order out. I wasn't too happy about this since after the last time I didn't want to get sick again. They told her a two hour time delivery. Our pizza didn't come til 11:15. I did not accept it. Monday nights shouldn't take almost 4 hours when we live only 1.2 miles away. Never again ever and I will be posting all over social media. Tried to call and complain but can't do that either.

The person who was making the dough was helping customers that walked in taking money NOT WASHING HER HANDS. The other employee playing with the cheese with no gloves. Please sanitize.

We placed an online order for a thin crust veggie pizza and the pizza was served with meat. The location was 1396 First Avenue NYC 10021. The manager was very arrogant, did not even apologize to begin with. He went on to say he will send a free pizza or waive 50% off on the next one in a condescending manner showing absolutely no regret for what happened. I am a vegetarian by religion and this is pretty serious. Imagine them serving a Non-Gluten free pizza to someone who is gluten allergic. I never like to blow things out of proportion, but on this occasion I want to complain about this location and the arrogant manager!

The pizza that I bought today was horrible. If there was any sauce placed on it, I didn't see or taste it. The pizza was so hard and dry I could only eat the toppings. I didn't want to throw it away after paying so much for it. Very dissatisfied. I have always bought from Domino's. I will not go back again.

I heard my wife trying to make an order on the phone @ 6:55 today. We were going to order six subs and a pizza. Every time my wife ask "what kind of subs do you have" the lady would laugh at her and say "what what subs" and she would repeat and say it again. The lady would laugh again. My wife ask "are you laughing at me?" She didn't answer. I told "hang up and call Pizza Hut". I will never again call Domino. l will pay more money than go through this again. Thank you for nothing. No stars.

Pizza was all on one side of the box. It did not taste good and it was cold.

I went to the Berkman Domino's in Austin Texas and purchased a salad and sandwich. The person who packaged my food had just left the front taking orders on the phone. I observed him deep scratching the back of his head, wiping his eyes and nose. I inquired about the order because the board noted that it was ready. This person went to the back, DID NOT WASH HIS HANDS and packaged my order. I refused the order. The manager came (with bushy hair barely contained under a hat) and told me the policy was it would be 2-3 business days to process my refund. Why do I have to wait that long for my $$$ because Domino's employee is NASTY?

The manager there is very nasty and disrespectful. She was yelling and screaming and cursing. I received cold food. The driver was a no show. I called the store several times to find out where the order is. She said I gave the wrong number. I told her my children are outside - there's no driver. The driver then returned to the store. I told her I don't want cold pizza. She then said that it would be made over which it wasn't and like I told her my order is cold. I called back the store and she yelling about a number. I spend $100 with this store to be treated with nothing but disrespect. I will never buy anything from any Domino's again.

I visited a Domino's Pizza and was standing in a queue. There was another counter which was not open. Then a lady came and started that counter. There was a one other customer who was standing behind me after the counter opened. The lady asked to shift to her counter. This other customer quickly went and took the first number. I said that was unfair as he came late and I argued. As a punishment I got salty and spicy pizza which I got to know when I had them at home. Please improve your customer service and quality of pizza. I hate Domino's from that day. I don't go there. I thought I should speak about the money I lost so I am writing here.

Went to Domino's on 5/13/16 at 2:00 with young child. Store was empty. Counter person very rude. Asked for cup or straw for child's drink. None available. Ice tea or root beer not available. Will not return!

I was asked to repeat my order 4 times, and when I asked to speak with the store manager, she got on the phone and raised her voice multiple times. I stated that she was coming across as very unprofessional and that I now plan to write a letter to the GM, and she stated that that is fine, and that I can write a letter but this is all that I can do. Just very disappointing as I received coupons in the mail for Domino's, and have ordered many times in the past, and have never received such terrible service or tried to place my pizza order with someone so unprofessional and downright rude. I will no longer be ordering from Domino's.

We are very dissipated by their services. They do not follow the 30 minutes free delivery policy. Will never again order from here. Worse pizza experience and worse delivery experience.

First of all let me say I never would've tried Domino's if a (so called) friend hadn't brought it over. I thought I hated Papa John's until I tried this. The worst pizza ever. I honestly don't know how they're still in business... Gross... Will never eat again.

I am giving 1 star because it is 3 stars above the level of service I received tonight after being a multi year customer good for at least $30/month. I ordered a pie and 2 chicken sides using the Domino's App so that it could be delivered while I was away from home. The app has my address, credit card, and order history - yet for some reason when the order was delivered they would not release the food without producing the physical credit card. WHAT IS THE POINT OF THE APP IF NOT CONVENIENCE?

Ordered a pizza online two hours before closing. Didn't get it. Called after an hour. The lady I spoke with lied and claimed that the driver had tried to call me multiple times but didn't get an answer, which is frankly insulting. My phone reception is fine and I did not receive any calls from them. I decided to ask the woman if he'd tried the doorbell, to which she responded that he had. Which is funny, considering I live in a gated apartment complex and we don't have doorbells. At least I caught them in the lie. I just want to know why it is that they would do that. I mean, if the driver actually bothered to show up I could've given him a tip. His loss, I guess. I don't plan on ordering Domino's anymore. I'm normally satisfied with my service, but if this is how they treat their customers, I'm not interested.

Domino's to me, is the blockbuster of pizza. Please go out of business, cut your losses. When my work orders like 20 pies from Domino's, the 'pepperoni' tastes like someone's sweaty socks that have been left in the sun for 10 hours. We have to forfeit and give in to a cheese only slice. The cheese slice is bland, with lots of seasoning salt on the crust to, in my opinion, mask the foul flavor, and the mediocre crust - of the 'pizza' Domino's is pitching to you. When we order pies like this, there is a crowd of us, who would rather eat our bologna sandwiches we brought for lunch, than dig in to this greasy, salty conjuration of bread, meat and cheese that Domino's offers.

This has literally been the worst customer service experience I have ever encountered. So bad in fact that this is the first time I have ever made a complaint. I placed my order just after 7 pm and everything seemed normal, I got my update around 730 that my pizza had finished baking and was going through a quality check. By 8 pm I had received no further updates. By 815 I called the store and was told delivery was expected to be between 3 and 4 HOURS. Apparently they were short staffed on drivers, and honestly I completely understand that and that is not what have an issue with.

I went onto the Domino's website and ordered a small Gluten Free crust with light cheese (I have a disease called Crohn's disease which makes my immune system weak and I cannot have wheat or large amounts of dairy) and half pepperoni. When my pizza arrived, it only had 6 slices and was burnt! I spent 1 hour on the phone waiting to talk to the manager, but they never picked up, so I hung up. I usually like their pizza, but this time, it tasted like dog feces.

I ordered 4 pizzas - 2 med and 2 regular via the website pizzaonline. dominos.co. in. My Transaction No.: **. I got the pizza delivered around an hour late. I received a call from the **. I was informed that due to rains I'd receive the pizzas half an hour late but he agreed to give me a deduction of Rs 300 in the as per the late delivery norms. The pizza boy delivered the pizzas at 9:50 pm and he nodded to give the Rs 300 discount. His behavior too was rude. I paid the amount via Paytm in the website. The 50% cashback to be received is not yet credited. That's very "POOR" and "UNEXPECTED" service from Domino's. Alas, you have lost a 'daily' customer.

I always call and order from the Tomball store, 8 minutes from my house. When we called from a different number, Jake (name given by employee) stated they do not deliver to us. I informed him they deliver to us all the time and to look up my normal number ** and you will see that and should see that they delivered to us last week. He said, "Well, we are not supposed to." I asked to speak to a manager and then I was placed on hold without saying anything to me like "hold". I only knew I was on hold by the beeping noise. They never came back to the phone.

They tried calling the cops instead of refunding the order they never delivered. This place has the worst customer service ever! I placed an order. They never showed up. When I called an hour after it was scheduled to arrived all I received was an attitude. They just put me on hold, and the "Josh" picked up, I had to ask who he was because he did not want to introduce himself. It turned out he was the manager. He told me they tried calling and rang the doorbell.

When I called to order pizza from the menu in front of me the girl made it confusing to order. I must have ordered 5 different pizzas before she finally told me that I chose the pizza in the coupon category. The pizza came and it literally was ROLLED UP like some sort of pizza roll up. We tasted it & it was super gross & had no taste to it. We threw a piece for our dog, it was so gross THE DOG WOULDN'T EAT IT.

During a stressful weekend w 6 yr. old granddaughter having surgery at children's hospital... we decided to get a pizza for the grandson we were keeping for a few days. Since we were going to Roseville, I decided to order online and pick it up on our way which I did. The pickup time was 5:45. We arrived at 5:40. Was asked our name and told it wasn't out of oven yet. Not a problem. After 15 minutes a driver asked if we had been waited on and told the manager our pizza wasn't even on the screen yet. Still not a problem.

Speaking on the Domino's on Burnside in the Bronx. Waited two hours for my food. My card got charged for food I never received and got hung up on when I called to complain. You can only imagine how furious I am.

On March 11, 2016, at 7:57 AM CST, I was sent an email telling me that my Domino's Pizza Profile had been successfully updated (even though I did not update it). Someone hacked into my account and changed my email address to "**." I don't know anyone by that email. Here is issue number one: If someone knows or guesses your password, they can log into your account and change your email without any type of verification. This is a HUGE security issue! It should not be that easy to change your account email. I tried to log into my account with my current password and using this new email and, of course, they changed my password as well; I wasn't able to log in.

I order pizza for my son at least once a week. Even though Domino's stinks from the garlic it's a GREAT Pizza and weighs a lot and is only $7.99 during the week. Specific days and some holidays!

I ordered food from Dominos Store #3677, 3025 3rd Ave, Bronx, NY 10455 on 17th Jan 2016. After 2 hours and 45 mins my food was not delivered so I called the store to find out what was going on and they told me the driver was on his way so I should wait 5 mins. 30 mins passed and I still didn't receive my food. I called the store again and no one knew what has happened to my food so they agreed to cancel the order since I couldn't wait any longer.

I was staying at a hotel in Waco, TX for a leadership conference. I ordered a pizza online at around 10:15 pm. It said it would be a 35-45 minute wait. At 10:31 the pizza tracker said that my pizza was on its way. Soon after, I got a call. The man said he was from Domino's and asked if I was in an apartment or a hotel room. I said hotel room and hung up. About 10 minutes later, he called back and said that the front desk wouldn't let him up and he needed to meet me in the lobby. About that same time, my friend (who had ordered from a different Domino's) got her pizza. We passed 1 other delivery man from Domino's on the way down and another from Pizza Hut.

Order was not correct third time in a row, first time calling.. Maybe because I paid equivalent to ten dollars for "extra veggies-pineapple". Called to ask for either exchange of what I paid for or refund -pickup. Spoke to manager (Michael). HORRIBLE experience. So rude & condescending. I ended up hanging up. I never write reviews except for two for amazing product-service, but I had to this was Soooo bad. Just shows how much Domino's cares about their customers and what they pay for. I will NEVER again order from another #horribledominospizza in my life.

I ordered a Domino’s pizza from the online store. I put in a voucher code and it put on 2 extra sides automatically rather than the discounting the sides I had already ordered. I however, didn't notice this until I went to pick up my order from the store and there was a garlic bread and 1.25L coke handed to me. I said I didn't order this and the guy showed me the receipt and said "yes you did." It wasn't until I got home that I had worked out what had happened.

I ordered Domino's pizza online, 3 hours later I have not received it. I paid for the pizza with my debit card so my payment was processed without a pizza. When you order for delivery pay with cash.

The food was okay but I order a medium pizza but got a small and the guy came to my doorstep without two Sprite then went to the car and brought back only one Sprite. GET BACK ON THE GAME DUDE!!!

The most horrible service I have ever had. The cashier is an airhead. She does not know the prices, had to correct her and the Manager is even more ignorant. He knows she gave me the wrong price but instead of agreeing with me and correcting her since she was training, he told me not to ever buy there again. Maybe that's his girlfriend or he is trying to go out with the trainee and make points with her by telling me not to ever shop there and kicking me out. Then I called corporate and they told me they would take care of it. I go back to buy again and the same trainee tells me "you can't buy here". Incredible.

I called Domino's to order a carryout special and they put me on hold for 10 minutes. I guess they forgot that I was on the phone, and most of the time they are rude. It's rare to be on the phone with an employee who is actually nice and respectful. I love Domino's but they have horrible customer service.

I have ordered from Dominos for a while now and the last few times have been horrible. When I called a few times and complained regarding certain mess ups, it only made things worse!! I was told it would be taken care of but then the opposite happened. 4 different times I ordered and paid for a total of 8 dipping frosting only to never receive them each time. Called to order and was told they would take care of it and no dipping frosting was even delivered with the cinna stix. Called 2 times and told them they forgot to add it and they never sent it back with the driver. So many more ugly stories to tell about this place. It's pathetic!!! This place should be investigated!

I'm on vacation at Destin Florida and I went to Domino's and ordered a 3 topping pizza and 8 piece wing. The wings were absolutely horrible. They were overcooked, dry and didnt have any sauce. I called back and made a complaint to the manager and he didn't want to give me credit back so I could get some more.

I've ordered from the same location, Summerville SC (literally a mile from my house) for over 10 yrs now. Only experienced a wrong order once and items for an order forgotten one time. Otherwise, I've actually recommended our Domino's many, many times. I'll NEVER order from there again! Of the other 2 mishaps, they've always corrected the problem free of charge and always had a pleasant experience in light of minor issues, until today.

Since Domino's does not deliver to my neighborhood, I picked up the pizzas in nearby Spartanburg (Hwy 296). The pizzas (black olive and mushroom) was cracker thin and we were able to count the few pieces of olive and mushroom that were sprinkled sparingly. It reminded me of ketchup on saltine crackers, only with less flavor. I cringe now when I see their "want to be trendy" television commercials. GET THE PIZZA RIGHT FIRST THEN SELLING IT WILL BE A LOT EASIER!

I made an order that arrived wrong. One pizza did not have the three cheese as supposed in the order, the other one arrived all crunched up as it got pushed to one side, and although I called and explain they sent me the order again, two free pizzas, but to me was an insult. They were supposed to be THIN CRUST as my original order, they were the hand tossed when I went through the order with the lady I spoke to, on the phone, who told me exactly what was in the order, and here am attaching the copy of the order I received all wrong, were supposed to be THIN crust, one large Hawaiian, one medium Thin Crust both 3 Cheese, and I got two pizzas Hawaiian, hand tossed no extra cheese.

I've never really been pleased with the customer service I have received when inside the store. I have discovered that while there is a space for a tip when you pick up your order/carryout and asked the person behind the counter about this. I found out that while there is a space for tips, which makes you believe that the workers will get the tip, they do NOT. Domino's pockets this tip money for themselves. I feel that this policy does not give counter workers the incentive to provide quality customer service, it also infuriates me. I have utilized the tip line when I do on the off chance get a great employee and to find out that the great employee isn't even getting the tip makes me feel ripped off. Do not for one instant think that the inside workers get tips, all you are doing when you give a tip on carryout is making Domino's richer.

I've been ordering from Domino's via the app for a while now (more than 6 months). I've never had any issues with them until recently within this past week. On Saturday, December 19, 2015 around 9 pm, I placed an order. Upon arrival the delivery man informs me that they were out of 2 Liter Cherry Cokes (which I had ordered) and since I was already charged, there was no getting a refund. He did apologize and said that I would receive a credit for the next time I ordered. I thought, "ok, no big deal" and I can go get me a 2 liter at the store down the road. A couple days later I placed another order for pretty much the same thing I ordered last time, still using the online app but didn't see the credit for my drink. So after calling Domino's, I'm informed that I would have to call in my order to get my credit on my drink. I thought that was pretty lame.

Whenever I order from Domino's online, I always notice their advertised specials never end up being the correct price, and always overcharged. It never ends up being a HUGE overcharge, but its still never the right price. I ordered their Monday-Thursday 7.99 large 3 topping carryout pizzas. The one ended up being 8.07, and the other was 8.47. I didnt order anything extra, I didnt add anything other than the 3 toppings, but they still end up costing more than their advertised special. It doesnt seem like much of a big deal because its only a few cents, but when you add the thousands of people that probably get overcharged, it adds up. This has also happened on more than one occasion. I just dont like that a company falsely advertises a deal and overcharges people for it.

This is the second time I had disappointment customer service. I ordered pizza at 11.06 pm, it's 12.45 am now and yet pizza hasn't arrived. I was promised an estimated delivery time of approximately 49-59 minutes. I am very disappointed with the service as the tracker shows order has delivered (I didn't get the order). I received order exactly at 12.50 am (approximately 2 hours later). Moreover, the order I received had pepperoni and I asked for chicken. This is a serious disappointment in terms of customer service. No one was picking call at the store, the delivery man didn't know what he was delivering and didn't even give me a receipt to sign. Pizza ordering was more of a hunger desperation which turned out a worst idea. I waited for two hours only for disappointment. I would appreciate if I could get my money refunded and you would ensure my loyalty won't be affected. I won't recommend Domino's to any of my friends.

Returned to Roanoke, VA and thought it would be great to have good buffalo wings. Order 14 from Domino's to receive boiled chicken drenched in hot sauce. Nasty as hell. Get out.

Outlet of C-21 Mall Indore restaurant at Domino's Pizza India and paid 2 bills. One bill they deduct same amount - 238 and in other they deduct extra amount - 226 dated 28/11/2015 but I want a policy how they deduct a extra bill.

Ordered one pizza from the mobile app at 6:33 pm. The confirmation said 25-35 minutes for delivery, and the store is less than 5 minutes from my home. At 7:25 pm I called to find out what the status was, because the so-called "tracker" was stuck on "quality check", and no pizza had been delivered. The manager said they got "slammed" and that the website doesn't update for when they get busy... No apologies. The driver showed up at 7:45 pm. When I told him I'd waited over an hour and the wait time was supposed to be 35 minutes, he said they were "that busy", got an attitude and again offered no apology. HORRIBLE customer service, HORRIBLE pizza, HORRIBLE website. I left an accurate, one-star review on their website immediately and uninstalled the app from my tablet. What a waste of time and money! Never, ever, ever again!!

I had placed an online order for delivery at 8:53 pm. I didn't get delivery. Upon calling them at 10 pm they ignored the call. When called them at around 1 am in night a hostess named Ashley called me liar and charged me that I never called them to place an order. You guys charged me my credit card. The manager of the store "Shafiq" avoided talking with us. The lady representative on the other end of the phone was very rude.

Domino's online ordering is a domino. Tried using the online ordering feature. There is no exiting that feature. They just want you to keep ordering. Finally gave up and went to Little Ceasar's.

On 11/30/15 we placed an order through the Domino's Pizza App. After waiting for an hour and unable to track the order we called the store twice. We were on hold for appr. 90 minutes. My son and a friend drove to the Nereid store and that's when we found out the order was canceled because they had no one to deliver the order. The "manager" a Mr. F ** never apologized for any inconvenience their lack of service cause, and further indicate he was unable to compensate us until the next time we placed an order. Really! Why would I ever order from that store again? He then offered that I reorder and he would then give me a discount, I was afraid to have them serve me food now after the heated disagreement we had, so we ended up having to get pizza from somewhere else.

On, 11/23/2015, at 1:00 pm, I had placed my order, for a Philly Cheese Steak Sub (minus onions), an order of Cheese Sticks, and 3 Cokes, to Domino's Pizza, located at 1375 South Main Street, Boerne, Texas 78006, via their online ordering site. At 2:20 pm, I decided to contact said location, at 830-249-0024, in order to inquire as to the whereabouts of my items purchased. I was on hold for 11 minutes and 23 seconds, before the phone disconnected. I called back a second time, and was on hold for 12 minutes and 46 seconds before my call was actually answered, by an employee (whom later I find out his name is, **, and he contends to be the store manager). Here is how the conversation took place, in detail: Employee: "Thanks for choosing Domino's, is this for pick up or delivery?" Me: "I'm sorry, sir, do you realize that I have been on hold for over 12 minutes?" Employee: "Again, is this for pick up or delivery?"

So Sunday November 15th my roommate saw an offer online for the 10" pizzas on sale at Dominos for $2.99 each. We decided to order pizza. The offer was very specific in that you had to order online and then do carryout. I decided to use my credit card in store as opposed to putting it online. Apparently that was one of the biggest mistakes of my life.

New here. Searched on the computer. Saw a blind taste test between Domino's and Pizza Hut. EVERYONE said Domino's! I decided to try it since I am not happy with the individual pizza places around here. I am from Philly. Some toooo salty, some like a pre-formed cracker "crust". I was very happy with the pizza and salad I ordered today. My FIRST from Domino's, and it won't be my last. Driver courteous, and the pizza was HOT and the order perfect! You are doing a good job out here. Got my Pizza FIX! Phone person pleasant and helpful too. I'll be back!!!

I happen to work in a grocery store with a fellow employee whose wife worked there, but doesn't anymore. Only to find out that the employees don't wash their hands, they drop the pizza dough on the floor and pick it up and dust it off before making your pizza and apparently there is a young man who spits on the pizzas. Now I just found this out a day after ordering pizza from my local Rutherfordton NC Domino's Pizza. Ewww, that's so disgusting. This company should be sued. I WILL NEVER ORDER PIZZA AGAIN FROM MY LOCAL DOMINO'S PIZZA. YOU HAVE LOST A CUSTOMER FOR GOOD.

I had order over the phone, told the rep someone was picking up. My other half gets home and I asked where is the soda. He said "I wasn't given any soda." So I called later and ask for a sup. She gets on the phone is still yelling at someone. Hung up on me.

So I ordered Domino's online & I put the wrong address by accident. She had my number to call me & let me know that she received the wrong address but she didn't. She took the food all the back. I understand I put the wrong address so I wasn't mad. I was willing to wait for it again. It started to become super late so I called back Domino's & asked them, "Can I have my money back?" He told me no & then said so, "So don't want your food?" I told him no again & said, "I just want my money back".

The Worst Pizza i got, I have thrown out the combo chicken pizza & left two pieces to return them back to tell them how worst they are. I ordered chicken wings, I had never seen chicken wings in a boiled state. I don't know that may be special in Domino's. They send boiled pieces if I order chicken wings, they seem to be like raw flesh taken out of water. The second time they came to replace the chicken wings, They are also in the same state. I said the delivery boy to take them back and they can eat it, at least they can enjoy eating their company's chicken wings.

I was staying in a hotel in Duncan, S.C. from Tennessee in town for a job. I ordered a late dinner and was told the pizza would be delivered on 40-45. About 50 minutes later I called to check on the eta and was told that I had given them the wrong address and they didn't deliver to my hotel. When I called, the person who answered actually told me my address because I didn't know it. After they told me they went to a different hotel I was actually apologetic, but then called the front desk to get the correct number and the front desk told me they were just here but had wrong room which they didn't because I ask what room they went to and they told me my room number.

My order no is **. Delivery time limit 45 mins. Order placed at 9:32. Person came almost 7-10 mins late. When asking for 300/- deduction as per company policy he started arguing. 20 mins later on arguing with manager he gave. The pizza was all cold and hard. Spoiled the dinner. Why is the sales guy denying when it is the company policy of delivery within a certain time period? Was really harassed that night. Kindly look into it.

The food has been fantastic but the employees are unorganized and not able to answer specific questions. I ordered a delivery and asked for the time when it would be delivered and she said it could be an hour or 15 mins, but she wasn't sure. Really disappointed.

At about 9:00 pm today 10/23 I walked into a Dominos Pizza located on Neponset street in Dorchester, MA. The insanity going on was to the extreme. Worse customer service ever. 2 employees were yelling at each other going at it. 5 customers were waiting for place orders, the cashier taking order over phone trying to hear what the person was trying to order while the 2 others continued to yelled. I was with my 15-year-old. I became super anxious and left without placing my order. Someone needs to monitor what goes on in this store.

I wanted a thin crust pizza, so I called my local Dominoes. It was a Saturday night, the phone rang & rang & suddenly it was disconnected. So I tried again, & it was picked up & hung up. I had to order online, I waited so long that I fell asleep. Worst service ever.

I ordered 2 medium pizza and two 8 pcs mild wings to be delivered. Eating the last piece of wing I found a hair in the meat already in my mouth. It was so disgusting. I called and all they said, for me to bring it to the store so they can swipe it.

On September 5, 2015, I offered to treat my grandchildren to pizza. I suggested Domino's because numerous times in the past, I've had delicious HOT pizza delivered in a timely manner, and I always tipped the delivery person. On this occasion I ordered two medium pizza, one of which was a thin crust pepperoni. When the driver handed the pizza to me, I immediately opened the box because I could hear the pizza shifting around in the box, I asked the driver why was the pizza slices were tossed around and disheveled in the box? He stated; "Awe it's ok, it just slide around from driving."

I want to inform you that I placed an order at 5:50 pm and as I am writing this email 8:00 pm is still the time that I have not received my order. I called the store and when I asked to speak to the manager I was placed on hold for 20 min then I was hung up on. Called again and was told that the manager stepped out. Once I spoke to Tomas he showed no concern. The pizza arrived at 8:05 pm and the pizza was cold and nasty. I'd like a refund because this wasn't what I paid for.

I always ordered Domino's, but for a very long time now I have been very unsatisfied with Domino's pizza. Pizza itself is good, but how could I even enjoy it better if it is delivered cold. My orders always take 2-5 hours. Who in their right mind will actually wait 5 hours for their meal to come? Every single time. If you cannot afford trustful drivers, why don't you consider hire better hiring manager?

Hessle England Domino's advertises a special during weekday up til 4 pm a few times. Had this offer at 2.48 for pizza, two toppings and bottle Fanta. I order one for grandson and a gluten free one for myself. Yesterday was charged the full price for gluten free pizza. I asked if they had been mistake and assistant manager said "I can't deal with this. Come back tomorrow after 11 am and see the manager."

Yesterday 05/10/2015 I was order a two pizza - 1 is farmhouse pizza and 1 is country special pizza in Domino's Saket New Delhi order no ** time 10:37 pm. When I open the pizza box I saw a hair in both pizza. Immediately I went to the pizza counter but counter boy and the manager do not give a good respond. He said, "This is normal in pizza. I will change it." But I am not Satisfied the services of Domino's pizza. It's very bad experience.

Domino's not only makes their pizza sloppily. They take forever to deliver... then they always forget something you ordered, even if it's just extra cheese, and giving wings without the sauce you order, same for breadsticks. Long story short is if you can get pizza from ANYWHERE else... DO! Pizza Hut, Papa John's, Hell even Little Caesars is better than this crap.

When ordering delivery, they used to be good at getting to you within 30-40 minutes. The last couple of times it has been an hour to hour and a half to deliver. I'm only 15 minutes away... REALLY don't make sense.

They deliver to me sometimes, they seem to have a very difficult time distinguishing which location delivers to me. Today they gave me the runaround, tossing me from one location to the next. Then they said I'm out of the delivery system period.. sorry!

I was happy that Domino's could deliver to our house because there are only two companies that will. I ordered two medium pizzas. My order was wrong (with mushrooms instead of olives). The pizza tasted a bit off. I ate two pieces and felt sick in the morning. I tried calling in the morning to leave a message for the manager, but there was no machine. I am disappointed.

This complaint is about ordering a Domino's pizza online (Well 2 pizzas) in Havertown Pa. 19008 on a Holiday. Well I ordered from menu large pepperoni & another one, went to store & waited about 45 minutes. Got home, looked at pizzas, called them & said I got somebody else's pizzas. They say "we don't have large pepperonis" so they sent a plain cheese pizza instead of putting small pepperonis on it & the other pizza was wrong!!! No US phone #. Thanks, never again.

Called to order 2 pizzas with coupon received in mail. Was told had to order 3rd item for coupon to be valid. Added cheesy bread. Was delivered 1 pizza and 1 cheesy bread we did not even want. Called store, everyone was rude and talked to me like I was an idiot. Manager finally got on phone and said coupon was a misprint and what I got was all I was going to get. I explained I just wanted 2 pizzas no bread but was told I had to buy 3 items, count them 3 items to use coupon. So if coupon was misprint and only 2 items why did I not get 2 pizzas. 6 dollars for a 5" piece of greasy bread when I should have just got the 2 pizzas I originally called for. Terrible customer treatment, misleading coupons intended to sell you crappie you didn't want, and as far as they are concerned the customer is never right.

Hi, pizza ordered online on 21 August 2015 at 9:15 pm. Order was successfully placed with order no. **. After waiting for more than 2 hours, no information regarding pizza and Domino's Pizza store no. was not reachable. Location: Bangaluru. Locality : AECS Layout E Block. Domino's Store Contact: 08049628888. No message regarding money return or reason why pizza was not delivered.

I made an online pizza order in Indirapuram, Ghaziabad on 21/08/2015 around 9 PM. I made the payment and my order number was **. I kept waiting for my pizza for one hour, but didn't receive any. Then, I started calling their Customer Care, but they kept transferring my call to nearest restaurant where nobody answered my call. I kept on trying for 2 hours but didn't receive any update. I don't understand why Domino's take order and payment if they can't deliver pizza. There is no mechanism to track online order, tracking keep showing same status. Pathetic service. Never make any online order to Domino's. They will take your money and you will keep waiting for pizza whole day or night.

I received a coupon via text from corporate and the local store would not honor and tried a bait and switch. Local store told me to complain to corporate. I did and nothing. The local store was simply not helpful and rude.

Today 16th Aug, 2015 I ordered Domino's Pizza at Sector 50 Noida, Uttar Pradesh, India. Food served to me had hair in it. I am very disappointed. It is pathetic. Even pizza was served after 30 min at Domino's. And when pizza was served it was not hot. When complained, it was taken back to heat up. Food also had hair in it.

I tried to order from Domino's Pizza In Bennington Vermont tonight and the owner of the store denied me service, just because the other night his driver was VERY rude to me. He called me a liar and everything and was refusing me service. This should not be allowed. On top of that, they are supposed to wearing gowns and hairnets, they don't! He tells his drivers to tailgate people if they have to. The owner of this store his name is Marty, unknown last name, but something should be done about this!

Domino's prices are outrageous. The pizza prices are high and I personally find the food disgusting. But my boyfriend likes it so he ordered it and I couldn't believe how much it was. Then I thought, "Ok it can't be that much for a 2-liter." So I got 2 2-liters and it was $6.40 for 2. You can get that cheaper everywhere else you go. I will never buy from them again at least not while they charge that much.

Person taking order made me wait 45 min. I felt she was doing me a favor. Asked for two topping & original. Very little topping and very spicy. She said everything was weight, I said I would not be back. She said they did not need me.

I placed an order online on Saturday August 2, 2015 for delivery to my residence. Paid with my credit card online. When the delivery man arrived he called and told me he couldn't come upstairs to deliver my pizza. I explained to him I was alone with my kids in the house and I could not leave the apartment either. This is not the first time I order from this Domino's store and they have always delivered to my door with no problem. After going back and forth with the delivery man named MD. I said I wanted to cancel the order and he referred me to the store supervisor Kamal. When I called the store and asked him to just cancel my order because I wasn't able to go downstairs and the delivery man was not able to deliver the pizza to my door he said "I will cancel the order" and hung up the phone. I immediately called back and asked him to please email me some type for receipt showing that my order was cancelled and that I will be getting my money back.

We complained to Domino's Regional Manager In Writing Twice Without Any Reply - as yet. On Saturday on 16th May (at approximately 1:37 pm) we picked up two medium deep-dish pizzas from your store on South Federal Hwy in Fort Lauderdale, FL - just south of the tunnel. Both had Pepperoni which we believe was rancid. I got very ill. I went to Broward General. We called Sunday and offered to bring one of the Pizzas back; it also had what we believed was more of the rancid Pepperoni. The lady manager hung up on us 5 times; told me to get lost. What happened and what were the consequences? Nothing was done by Domino's in over two months, by the store manager or by Senior Domino's Regional Management.. I paid by BOA - VISA Debit Card so have a permanent Forensic record.