3.6/5 (85 reviews)

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Overall Rating3.6 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: May 13, 2023

The Watchung location on Somerset is the worst ever, Had a graduation celebration planned, arrived to pick up custom cake Friday 5/12, it was not ready as promised. Returned today 5/13, waited and when brought out, it was literally melted to half size and collapsed in the box like the Wicked Witch. They actually presented it to me with blurred melted message on top of the deflated cake. They grabbed another similar cake and dropped just a graduation cap on it and presented it. I asked if it was same ice cream we ordered, they said yes, lied outright and then presented this crap to me for the $36.00 I had paid. They are incompetent and made matters worse lying and misrepresenting the product, thus ruining the graduation party. I would strongly urge that no one visits this poorly managed location in the future. Horrible experience in all ways,

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Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

What a disappointment. Paid $5.02 for a ripoff “2 scoop” Barely 1 scoop. Wish there was a way to attach a picture. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No, "Oops, sorry lady, nothing." But then, he knew what he was doing. He had to feel the cone break while he did it.

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    Verified Reviewer
    Original review: Dec. 8, 2022

    I placed and online order a week in advance for a $30 Small Ice cream cake. (Overpriced). I went to pick up my order and the doors were barricaded and locked. I called the store and they let me in. I told them I was there for my order and was quickly told the cake maker is out with the flu today and didn't finish my cake. I told her they had a week in advance notice to make it and I was told to choose one they already had made or go through the online process to get a refund that she couldn't give me a refund in the store.

    The ONLY reason I chose one of the cakes is because my daughter's celebration was the next day. I do have pics of what I ordered and what I had to get. I have emailed the company twice and have yet to get any sort of reply. This place is awful. It needs to be shut down and the employees need to be fired. This establishment is in Milledgeville, GA. I will NEVER visit or order anything from this place again. Bad service, bad employees. Very unprofessional. Oh and the door was barricaded due to only 3 people only working and they didn't have enough staff.

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    Verified Reviewer
    Original review: Aug. 29, 2022

    I was refused service on 8-28-2022 with my grandkids. 5 staffs was on duty and I was the only customer. They refused to acknowledge me and my two grandkids. Please do not patronize them. They discriminate against **.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 3, 2022

    There was hair in my ice cream. NOT ONCE BUT TWICE...NO REMORSE FROM KAT THE MANAGER. I will make sure I let people know about this. I bought a quart with chocolate chip mint and chocolate chip... Got home, put four spoonfuls in a bowl. Went to my room, took a bite...nothing. Took another bite with both flavors and a hair. Obviously, it was in the mint ice cream.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 19, 2022

    We were traveling over the weekend and stopped at the Baskin-Robbins in McDonald, TN. We went in and the clerk was very pleasant but unfortunately the store didn't keep up with her spirit. I ordered a Hot Fudge Sundae and was told their hot fudge machine had been broken for months. Disappointed, but in the mood for ice cream, I said, "I'll have two scoops of chocolate ice cream in a cup." The reply came, "We're out of chocolate." How can a franchise location have a hot fudge machine that hasn't worked for months?

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 12, 2021

    Bill number:**. Date:11/08/21. User:**. I purchased berry dark chocolate 500gm cake @669₹; This was the worst cake I have tasted. It was packed on July 2021 and the person who sold this cake said that it is only 3 days old. So I trusted him and took the cake to home. The cake was too much hard to make it into pieces. Nobody liked the cake and the bread part was the Hardest part in the cake. Kids haven't tasted it because of its hardness. Please kindly take this feedback into consideration and provide fresh cakes.

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    Verified Reviewer
    Original review: Aug. 9, 2021

    Excellent quality, store was very clean, restrooms were clean as well, Friendly service! Definitely return! As soon as I walked in I was greeted, they are wearing masks which I really like! Thank you Lake Jackson Baskins! You ROCK.

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    Verified Reviewer Verified Buyer
    Original review: June 21, 2021

    I had ordered a cake from the website thinking it would be better than Carvel but I was WRONG!! I scheduled a Saturday pick up at 2pm, I called around 10am to confirmed if it's ready for pick up. The person I spoke to on the phone was really nice and told me the cake didn't arrive yet, he said he will have to contact delivery company to find out when it will arrive… so I said “okay no problem”, 15 mins went by, nothing..Half an hour later I got a call from the store saying it was delayed and told me it will be there at 2 pm for sure.

    I hanged up the phone and got a phone call a couple minutes later from the delivery or wherever they made the cake from saying the cake was damaged in transit and it will arrive a littler later than 2 pm. I said no problem, my husband can pick up around 4 or 5pm..They said yeah it will be definitely be there around 4pm or 5 pm. At 5:30pm, my husband drove to pick up the cake and they said the cake was never delivered! They gave us a cake as an apology but it was not a cake that I customized! The next morning, which is Sunday morning…I called and the person told me the cake had just arrived this morning!!! I am like “Oh okay”. So no one called me to let me know it was going to be delayed for another day?! Aright fine…My husband went and got the cake…Needless to say the cake looks horrible! Didn't even look like the picture shown on the website! I was embarrassed at the party. I don't think I will ever order from Baskin Robbins again.

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    Verified Reviewer
    Original review: Jan. 10, 2021

    Baskin Robbins in Ooltewah TN needs to train their people better. I went in tonight and purchased a pint of chocolate ice cream and a 3 scoop hot fudge sundae. When I was handed the hot fudge sundae it was in a large cup and the scoops of ice cream were so small that they did not even reach half way up the cup. When I pointed this out to the young woman who made it she just looked at me like I tough luck. I probably wont be back there, and that's a real shame because we have needed a place like this in Ooltewah for some time. But that's just too much money for so little. Nowadays people can't afford to get ripped off like that.

    5 people found this review helpful
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