Baskin-Robbins

I am a dasher. I went to the store and gave my cell phone to fulfill my order in order to make the employ easier to work on my order. A lady worked on my order and charge my company card. I trusted her and did not check items. I never had any missing issues before. When I delivered to the customer, he complain about missing two items among five items total. I got shocked. Then I called the store number, a lady picked up the phone and said, "Go to the store and get the items after paying." She never feel sorry for the mistake. I went to the store and paid by my own card because company card work only once in a order. I waited 10 minutes to get the missing items. They never said sorry for their mistake. Very worst customer service, ever. I hate this place.

I paid for a cake at the Little Elm location and was given a cake with half the ice cream it is supposed to have. I have spoken with the cake maker several times begging for help to have this corrected before our family party and I was told I have to call the owner Greg **. I have tried to call him on his phone and at the store and left message but he has not contacted me.

I was so excited to eat my ice cream but then I found some bug with wings that looked like an ant. You know I still ate it (around the ant) because I’m not that much of a Karen to throw out perfectly good ice cream, it was good but the bugs gotta go. That’s all I’ll say for that.

So I order a warm cookie sandwich, She hardly even put any ice cream on it. I stay not even 5 mins away. By the time I got home it was melted. Cookie hard as a rock. I don’t understand. This was my first time & last time going.

To keep this review as short as possible, I will try to summarize:

I purchased ice cream on yesterday 1/17/20. My order was 3 quarts of fresh packed ice cream. I asked the server if she would make sure the ice cream was packed and weighed. She lied and she it was weighed and that she had packed the ice cream. When I got home the ice cream was only reached half way the quart. I knew she wasn't packing the ice cream but I took her words. Not sure who the owner is of this locations but I suggest that you not purchase ice cream from the location 3266 Westheimer near the River Oaks area. These are cheaper of their products. I will not purchase from them again.

I ordered the cake for my uncle's birthday, the pic online looks really good, but when I pick up it turn out soooo ugly. Even 10 years old kid could do better, I think this is totally wrong. It is like the scam for steal people money. And it ruined my plan. I have to run to another store to get a different cake for my uncle birthday. And it is Christmas even 5pm today. I don’t know if any cake store still open or my uncle would have no cake. Cause I would not take that cake to the party. It is so embarrassing. Beware everyone. Don’t buy cake from them.

I purchased a pre-packed 1/2 gallon of my favorite flavor, chocolate-chip, at my local Shell Station Convenience Store. That night, while enjoying the ice cream I got a bite of what I first thought was a big piece of chocolate. After chewing and swallowing what-ever it was, I digging around the carton. What I found (within the top 3/4" of the carton) was something that was dark 'off-white' shaped like a section of Tootsie Roll. It was about 3/8" round, barrel shaped and about 1/2" long. I dug two pieces of what-ever this is out and washed them off in cold water. Upon closer examination I found a 'dark brown' colored core running the length of these cylinders. The object has the consistency of modeling clay, and has a pretty bland taste. I'm trying to find out what this is, but in the meantime, the carton is in my freezer and I warned my wife about eating any more of it.

Do not order cake online. They just want to steal your money. So I ordered pearl and petal cake and what I got is some trashy cake. Look disgusting. I wish I can put the photo of their masterpiece here.

I wanted to purchase 2 quarts of pre-packed ice-cream today. I had a gift card for the value of $8.00 when they scanned it, the register voided the gift card value and something went wrong. The guy decided to void the transaction and start over, which deleted the value of the gift card to $0. Now he is saying I have to pay full price because he can't fix it. There is no supervisor, no manager or even owner of this store he can contact since he is new at this job and I was told to waited about 30 minutes to meet with his manager who was supposed to come to the store.