Baskin-Robbins Reviews

Changing policy against using Cash. You are not for kids/youth and adults on the autism spectrum that don’t have debit cards and younger kids. I guess you’re not supporting inclusion customers. Please change your policy back to the policy. Not returning to your stores after 40+ years.

I was just disappointed how much it is for a one scoop of ice cream. It is 3.89 now. I got 2 ice cream ones for 9.00. It was 5.00 last year. I will not be surprised if some of the locations will be closing. No thanks.... I rather go to Walmart or Jewel and get my money worth.

I have not been to Baskin-Robbins in about a decade. I stopped in this afternoon to get a scoop for me and a scoop for my mom. Over 8$ for two scoops of ice cream. Outrageous! I won't be back. Corporate greed is alive and well. The server was very nice and took about .50 cents off the bill.

If I could give a zero I would. I asked for a Reese's sundae as I am highly allergic to gluten and they added cookie dough at the bottom. I called the manager on duty, who would not help and told me to call corporate. She then also told me she was new and They continued to tell me they wouldn't help and call corporate. I told her best practice on stuff like this is to call her boss and she said, "No, call corporate." I have the shift lead's name and the general manager's name, and will provide that upon request. I have my receipt with all order details, along with the cookie dough I never asked for.

I went to get a hot fudge sundae 2 scoops for $5.69 and when I got it I questioned if it was only 1 scoop since was barely full. They weigh the scoops at 2oz each. This is insane and made me so mad. What a waste of money!!!

For 40 yrs I have had great memories of Baskin Robbins. Because of prices I don't visit as much, but I do still treat myself, during Holiday season, to their peppermint ice cream. Yesterday I faithfully bought a quart. While looking at the large tub through the glass, I thought I was looking at boring strawberry. What they were calling peppermint did not have the usual vibrant pink color, nor could I see the typically visible peppermint candy pieces. Hoping the enemic color did not represent the flavor, and also hoping the candy pieces were hiding below the surface, I let the employee continue. As I watched each scoop, I didn't see even one red candy piece.

We were from out of town for a tournament and ordered a cake for a birthday on the main website for Morrisville NC. Said they were open until 9. We selected pickup at 8. Order confirmation said 8. Came to pick up and closed at 7. No call no email. Left the next morning so no cake. Called CS twice now and total runaround and store won’t respond to issue. Second time I called, CS agent hung up on me as said shift ended. Terrible customer service. Won’t ever shop Baskin Robbins again. Hope someone gets fired.

Got an ice cream cake for our anniversary. The cake was stale and the ice cream texture seemed to have been re-frozen. Contacted them about the CAKE and they replied they would improve the SERVICE. TERRIBLE PRODUCT and they obviously don't pay attention to problems as reported.

The Watchung location on Somerset is the worst ever, Had a graduation celebration planned, arrived to pick up custom cake Friday 5/12, it was not ready as promised. Returned today 5/13, waited and when brought out, it was literally melted to half size and collapsed in the box like the Wicked Witch. They actually presented it to me with blurred melted message on top of the deflated cake. They grabbed another similar cake and dropped just a graduation cap on it and presented it. I asked if it was same ice cream we ordered, they said yes, lied outright and then presented this crap to me for the $36.00 I had paid. They are incompetent and made matters worse lying and misrepresenting the product, thus ruining the graduation party. I would strongly urge that no one visits this poorly managed location in the future. Horrible experience in all ways,

What a disappointment. Paid $5.02 for a ripoff “2 scoop” Barely 1 scoop. Wish there was a way to attach a picture. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No, "Oops, sorry lady, nothing." But then, he knew what he was doing. He had to feel the cone break while he did it.

I placed and online order a week in advance for a $30 Small Ice cream cake. (Overpriced). I went to pick up my order and the doors were barricaded and locked. I called the store and they let me in. I told them I was there for my order and was quickly told the cake maker is out with the flu today and didn't finish my cake. I told her they had a week in advance notice to make it and I was told to choose one they already had made or go through the online process to get a refund that she couldn't give me a refund in the store.

I was refused service on 8-28-2022 with my grandkids. 5 staffs was on duty and I was the only customer. They refused to acknowledge me and my two grandkids. Please do not patronize them. They discriminate against **.

There was hair in my ice cream. NOT ONCE BUT TWICE...NO REMORSE FROM KAT THE MANAGER. I will make sure I let people know about this. I bought a quart with chocolate chip mint and chocolate chip... Got home, put four spoonfuls in a bowl. Went to my room, took a bite...nothing. Took another bite with both flavors and a hair. Obviously, it was in the mint ice cream.

We were traveling over the weekend and stopped at the Baskin-Robbins in McDonald, TN. We went in and the clerk was very pleasant but unfortunately the store didn't keep up with her spirit. I ordered a Hot Fudge Sundae and was told their hot fudge machine had been broken for months. Disappointed, but in the mood for ice cream, I said, "I'll have two scoops of chocolate ice cream in a cup." The reply came, "We're out of chocolate." How can a franchise location have a hot fudge machine that hasn't worked for months?

Excellent quality, store was very clean, restrooms were clean as well, Friendly service! Definitely return! As soon as I walked in I was greeted, they are wearing masks which I really like! Thank you Lake Jackson Baskins! You ROCK.

I had ordered a cake from the website thinking it would be better than Carvel but I was WRONG!! I scheduled a Saturday pick up at 2pm, I called around 10am to confirmed if it's ready for pick up. The person I spoke to on the phone was really nice and told me the cake didn't arrive yet, he said he will have to contact delivery company to find out when it will arrive… so I said “okay no problem”, 15 mins went by, nothing..Half an hour later I got a call from the store saying it was delayed and told me it will be there at 2 pm for sure.

Baskin Robbins in Ooltewah TN needs to train their people better. I went in tonight and purchased a pint of chocolate ice cream and a 3 scoop hot fudge sundae. When I was handed the hot fudge sundae it was in a large cup and the scoops of ice cream were so small that they did not even reach half way up the cup. When I pointed this out to the young woman who made it she just looked at me like I tough luck. I probably wont be back there, and that's a real shame because we have needed a place like this in Ooltewah for some time. But that's just too much money for so little. Nowadays people can't afford to get ripped off like that.

I am a dasher. I went to the store and gave my cell phone to fulfill my order in order to make the employ easier to work on my order. A lady worked on my order and charge my company card. I trusted her and did not check items. I never had any missing issues before. When I delivered to the customer, he complain about missing two items among five items total. I got shocked. Then I called the store number, a lady picked up the phone and said, "Go to the store and get the items after paying." She never feel sorry for the mistake. I went to the store and paid by my own card because company card work only once in a order. I waited 10 minutes to get the missing items. They never said sorry for their mistake. Very worst customer service, ever. I hate this place.

I paid for a cake at the Little Elm location and was given a cake with half the ice cream it is supposed to have. I have spoken with the cake maker several times begging for help to have this corrected before our family party and I was told I have to call the owner Greg **. I have tried to call him on his phone and at the store and left message but he has not contacted me.

I was so excited to eat my ice cream but then I found some bug with wings that looked like an ant. You know I still ate it (around the ant) because I’m not that much of a Karen to throw out perfectly good ice cream, it was good but the bugs gotta go. That’s all I’ll say for that.

So I order a warm cookie sandwich, She hardly even put any ice cream on it. I stay not even 5 mins away. By the time I got home it was melted. Cookie hard as a rock. I don’t understand. This was my first time & last time going.

To keep this review as short as possible, I will try to summarize:

I purchased ice cream on yesterday 1/17/20. My order was 3 quarts of fresh packed ice cream. I asked the server if she would make sure the ice cream was packed and weighed. She lied and she it was weighed and that she had packed the ice cream. When I got home the ice cream was only reached half way the quart. I knew she wasn't packing the ice cream but I took her words. Not sure who the owner is of this locations but I suggest that you not purchase ice cream from the location 3266 Westheimer near the River Oaks area. These are cheaper of their products. I will not purchase from them again.

I ordered the cake for my uncle's birthday, the pic online looks really good, but when I pick up it turn out soooo ugly. Even 10 years old kid could do better, I think this is totally wrong. It is like the scam for steal people money. And it ruined my plan. I have to run to another store to get a different cake for my uncle birthday. And it is Christmas even 5pm today. I don’t know if any cake store still open or my uncle would have no cake. Cause I would not take that cake to the party. It is so embarrassing. Beware everyone. Don’t buy cake from them.

I purchased a pre-packed 1/2 gallon of my favorite flavor, chocolate-chip, at my local Shell Station Convenience Store. That night, while enjoying the ice cream I got a bite of what I first thought was a big piece of chocolate. After chewing and swallowing what-ever it was, I digging around the carton. What I found (within the top 3/4" of the carton) was something that was dark 'off-white' shaped like a section of Tootsie Roll. It was about 3/8" round, barrel shaped and about 1/2" long. I dug two pieces of what-ever this is out and washed them off in cold water. Upon closer examination I found a 'dark brown' colored core running the length of these cylinders. The object has the consistency of modeling clay, and has a pretty bland taste. I'm trying to find out what this is, but in the meantime, the carton is in my freezer and I warned my wife about eating any more of it.

Do not order cake online. They just want to steal your money. So I ordered pearl and petal cake and what I got is some trashy cake. Look disgusting. I wish I can put the photo of their masterpiece here.

I wanted to purchase 2 quarts of pre-packed ice-cream today. I had a gift card for the value of $8.00 when they scanned it, the register voided the gift card value and something went wrong. The guy decided to void the transaction and start over, which deleted the value of the gift card to $0. Now he is saying I have to pay full price because he can't fix it. There is no supervisor, no manager or even owner of this store he can contact since he is new at this job and I was told to waited about 30 minutes to meet with his manager who was supposed to come to the store.

Love to go to Baskin-Robbins for summertime flavor pink bubblegum ice cream. So we went to DeFuniak Springs to get ice cream, no outside menu, didn’t have pink bubble, had no idea when they would get any or if they would. Left without ordering because they simple didn’t care. Went to Niceville Fl 1 week later. Ask for pink bubble - summer flavor, didn’t have it. Ask for 5 more different flavors, didn’t have any of those. After guessing and guessing for flavors since we were once again in the drive thru with no board of flavors, paid over 10.00 for 2 - 1 kid scoop with a old tasting sugar cones, and a double scoop of birthday that we really didn’t want.

I went to Baskin Robbins a few days ago and still can’t get over how rude the worker was and how rushed I felt. I just got back from my sports practice and wanted a milkshake and I walked in and immediately got a dirty look from one of the workers. I know workers despise customers who come in close to closing time but there was still 30-45 before they were supposedly to close. I started looking at the ice cream I wanted my milkshake to be and the worker (her name was Payton) said “do you guys need anything” very rudely with that same dirty look she gave me when I walked in. After that I ordered my milkshake and one of the other workers made it while the rude worker took out a mop and started mopping the floors and the whole time I was in the store I just felt very rushed and had an unpleasant visit.

Waited for years to have BR return to Redding, CA. Once they returned we went to the opening ordered same as always and was very disappointed! Chocolate Mint Chip was no longer green and had a very different flavor. Will never go again, no better than supermarket brands. Too bad the environmental wackos got to you guys. They are ruining this country!!! There is nothing wrong with the original recipe, we have been eating it for over 40 years and we are in great health! Hope you reconsider and change back or carry both the original and new version for people who think they're being healthier by not eating food color.