Western Union Reviews

Money transferred through Western Union [from USA to India] on Nov. 16th, money has been debited from my account but still the amount is not credited in receiver's account (my own account in India). When I am tracking the status, it is showing Money Arrived, but Money Not received in receiver bank. I am calling daily twice from last 5 days, the customer care executives are telling that they are escalated to investigation team and will get response in 24 hrs. to 48 hrs. Every time I call they are telling me that same I will get response in 24 hrs. to 48 hrs., but not getting response either from customer care executive or from investigation team. And still money is not deposited either in sending account or receiver account. Please suggest me how can I solve this issue.

I saw lots of post in top that we should not use Western Union Money transfer. I transferred money from last 20 days and still now I did not get money back in my receiver bank account. I saw lots of people in same situation and somebody got money???

I have been using Western Union for my business to pay suppliers in China. Western Union customer service is going down the hill. They have rude customer service agent and they talk to you like they are doing favor completing your transfer. We had really bad experience with our recent transactions, they put the transaction on hold and did not even contact us. Our shipment was delayed because the suppliers did not receive the money on time. And when you call them, you have to actually wait at least half and hour to talk to the agent.

July 21, 2016 I sent $300 to my nephew who was working in NC, before he knew he had money at Western Union, he had already got back home to Va. So I cancelled the transaction. I do business with Western Union a LOT, so I trusted they would refund my $300. I have called and called, to get my money back to no avail. They have told me my money is tied up, and it was caught up in some kind of foreign money transaction? And have offered me no answer, to they can't even find the transaction any longer. I thought Western Union was a better business than this until now. And after reading all the reviews, I know now, that they will scam you, and take your money. Be WARY of WESTERN UNION!!

So I hit the wrong thing on the Western Union app. while trying to send my grandmother money in Jamaica due to an emergency. I call Western Union to have it worked out. One lady tells me they cannot give an instant refund. It'll be 2 weeks before I get my money back. She then transfers me to her supervisor which tells me she can send the money back and it will be available as soon as possible. I explain that I do not want a possible overdraft in my account therefore if it wouldn't be available in my account I would have someone else resend her the money and not try it again using my card. The supervisor assures me that that wouldn't be the case and tells me to call my bank as soon as we get off the phone.

I've been in India since July and my American bank cards don't work here. I started sending Western Union to my husband (resident of Hyderabad) so I could have cash. Almost every time I do a money transfer we have to visit a few locations in order to find one capable of completing the transaction, i.e. giving us the cash. Multiple excuses are given: internet down, NO CASH AVAILABLE, closed down to go PRAY... closed for festivals. We started calling ahead to different locations to make sure they could provide service only to find that more than half of the time NO ONE ANSWERS THE PHONE. Considering we have to pay a driver to take us to these Western Union locations I am losing money each time they fail to complete my transaction. NO CASH!

On the 3rd of Nov. I went to a Western Union location in Checotah, OK. I wanted to wire 1200 to my checking account because I was away from home and branch to my bank was local here. Did the transaction. Followed up later with tracking. Said money was received. Next day tried to use debit card and no money. My bank is Vision Bank. Money went to Vision Financial. Not the same. My routing/account number is on the receipt. Now they won't refund my money. All I get is a runaround, "We send a request to the comp. and ask them to refund the money. Call back in 24-48 hrs." Today is the 11th. My bank account is overdrawn and facing utilities being turned off. Nobody cares. They sent it to the wrong place.

I have tried my best to be patient but this is insane. I have tried numerous of times to send money via online and have had no success. My money is place on hold and I am required to call and identify who I am. I have been told someone uses my name and it is why my account was flagged. I had to go to the actual business location to prove identity. I once again tried and again my acct was on hold. I had to send them an email with my license. They assure it was resolved and I confided, and once again they held my acct and took my money but it was never sent.

I wish to give less than zero point but they don't have that option. I sent money from Melbourne to India for Diwali festival and it's been for more than two weeks somewhere in air and I was thinking maybe because of Diwali holidays, it's taking bit long... When I contact to them to ask what's wrong, the manager named "FRANCES" had no answers why money didn't go through, why they didn't contact me to let me know, and if I transfer money with bank transfer, why the money can't be back in bank account??? Instead he is just saying it's company policies, totally irresponsible. I strongly recommended not to use this service to anyone. l will never ever use this Western Union again.

I do not have a problem with Western Union. I have a problem with having the receiving company following up with Western Union with all the information received. I made a late payment on a credit card, therefore I sent it Western Union. I show it was received, have tracking #, have sent Western receipt showing date, amount, account and that it was received. I cannot get the company to credit it to my account or even respond. They are charging me late fees for a payment already made. Who do I contact? The credit card company is saying, "Sorry, WU is saying it is in their court, it shows they received it". In the meantime, my credit score is lower and I'm still showing past due. I have sent the credit card letters and copies of the WU receipt three times. Should I obtain an attorney? I'm just getting ready to buy a house and my credit score went from 756 - 708.

I've been trying to get money from my brother for the past 3 days and they still have a hold on my money. I really needed it to pay off a lawyer. Never again will I use Western Union. This is so inconvenient. I have to go to the lawyer without the money now and explain this **. Never again will I use Western Union, EVER!!

I used Western Union for over 5 years and as long as I were sending very small amounts of money I had no problem with them. But anytime I tried to send reasonable amount of money off they would decline my transactions and make me go into a location. And yesterday and this morning they kept lying to me saying it was my bank declining the charge. Well I called my bank on 3 way and then after the bank representative chimed in Western Union then says "well we don't feel comfortable wiring $700.00" and hangs up. If there are any others like me especially minority we should all come together and sue them.

I wire money to my wife in Mexico to make a deposit on a piece of property. After 4 business days I called to check the status of the transaction as the money cleared my bank 2 days prior and 4 business days was the maximum time frame. I was told the transaction could not be process for undisclosed reasons and that they have nothing to do with the debit from my account. They recommended that I call my bank; so I did and my bank confirmed that WU did in fact debit my account and proceed. I would have to file for fraudulent activity which can be a 4 month process. I'm sure I will get my money back eventually but I have since then lost the property my wife and I were hoping to buy and I am currently out 3 grand. If you want to throw your money in limbo for several months and have your time wasted, I highly recommend using WU.

Warning / My Terrible Experience with Western Union (Oct. 2016). I sent 4000 Turkish Lira ($1,772.71) to my sister in Turkey through Western Union on Oct 15. When my sister went to the PTT office (Western Union deals with a company named PTT in Turkey) in a small city outside Istanbul to get her money, a front desk worker copied her passport and had her sign for the money - and then told her that the computer system was down and that she needed to return another time! When she returned the next day, she was told the tracking number did not exist and that the computer system was down. To make a longer story short, she never received any of the money I sent her, and I filed a complaint with Western Union's Resolution department on Oct 18, 2016.

I have tried multiple times to send WU online, and over the phone. I have attempted to use one of two credit cards, and am always declined. I can go to a local agent in person, and I can pay with either cards with no issue. I tried to find out why the online service, and the phone operator, continue to decline my transactions, but the store agent seems to use my information without issue. My bank doesn't have either card blocked from WU, this was WU's excuse, and I have verified this multiple times with my bank.

Make transfers to overseas two days in a row. Now on the third day, security for Western Union decide to cancel the transfer I tried to do today. Their answer is to fill out a letter asking why it didn't go through. That's ridiculous. I'm done with Western Union and I will never transfer through you people again. This is more than one time this has happened, you guys are making a habit of it. That kind of business will put you out of business.

What a nightmare! I spent more than 3 hrs today trying to send money to my husband in Las Vegas. He was on a charter vacation from Hawaii to Vegas, and needed more money than he had with him. I figured I'd wire him the money and no problem. Surprise!!! WU treated me like I was a criminal. I had to call a number and go through an interview where the lady asked me what he needed the money for and why he was in Vegas. I made the mistake of telling the truth: he went to Vegas to gamble. They denied my transaction, refunded my money and said they can't send money for gambling. What??? Since when does WU make moral judgments about how someone can use their money. It's not illegal in Vegas to gamble.

I went to WU in the post shop at Sylvia Park on Saturday to send money to home country for an urgent matter. Firstly, the counter girl seemed to be in a hurry but I sent the money. On Monday my mother called me. She had been denied access to receive the money because I did not send it to her full name. Like WTF? At least the girl at the counter could have informed me this.

About two weeks trying to fix some ** things online. I can't get access to a form. They sent it to me asking my name and password but the password didn't work and they told me to change the password and I did more than 15 times in two weeks. Still no fix. This is ridiculous. I don't recommend Western Union.

I don't really know what's happening with Western Union these days but am getting tired of it. Well yeah for security purposes it's okay to protect people but they have treated me like am some kind of criminal. I have been sending money through them all this while since all my families are everywhere in the world and last I tried to send money to my fiance and I was told I have been blocked for what I don't know.

Western Union - what a bunch of idiots. I went to send $4000 from the USA to France to a friend. I paid cash at the WU desk, got a receipt. My guy in France goes to pick up the money- The transaction is on hold. I called WU and I am on hold for about an hour waiting to get to an agent. Then the agent asks me why I am sending the money. My answer: "Because I want to, there is no why." Second: "What is he going to do with the money", my answer: "I don't know."

This has been a nightmare. I spent 3 hours with their reps just trying to login. Finally fixed it, then another problem showed up - the "Continue" button was not working. Finally got that fixed, and I was told that I could make a transfer without paying the fee. Sounds nice, right? Except the continue button stopped working again. hahahahahah! I just quit. Tomorrow is another day. Western Union needs to update their technology.

This company removed the money from my account, then declined the transaction and did not notify me that the transaction was declined by either phone or email, both of which they had on file. No one there will answer questions. I will never do business with this company again.

I tried to make a transfer with WU online. I created an account with them for that purpose. The transfer was meant to go from my bank account in the US to a person abroad, who would pick up the cash at a WU office. I provided all the data that they requested (name, bank, account number, routing number, ID in the way of driver's license number) and everything seemed to be fine. Then I clicked in the button to complete the transfer. At that point, a window popped ask prompting me to supply the username and password for my bank account. Yes, you read that right. WU wanted to have full power over my bank account.

Money transferred through Western Union [from USA to India] gets cancelled on its own. But the e-mail notification says that "the transaction has been cancelled as per my request", which is totally absurd (looks like WU is scamming its customers). I tried 3 times to transfer money and all three times I get transaction confirmed and then transaction completed followed by a "your transaction has been cancelled as per your request."

So after the fact that the customer in front of me had to wait 50 minutes at least until the lady that was helping him told him that they can't reach the Head Office with a call, she told me I had to wait 30-60 minutes because her colleague is going in break. I kept calm. Everybody has to eat. That's not a problem. A woman in front of me complained about awful customer service because they've told her that she needs as well to wait 1 hour, which is a lot, regarding the fact that it's WESTERN UNION (fast money, right?).

I am 61 years old and have used Western Union off and on for most of my adult life. I recently had an internet transaction where I wanted to send a relative $120 which got held up in Western Union's "Compliance Dept.". I phoned Western Union the following day and all the Customer Service Dept. rep. seemed to want to do was argue with me. I asked that the transaction be cancelled. Three and a half weeks later my credit card bill arrives in the mail and the credit card charges from Western Union are on the bill, so I phone Western Union's Customer Service Dept. about having the charges credited.

Money was send to me two days ago... I went to the local agency and they told me that my account is under review which I do not understand. I emailed the offices in USA and they told me that I must just go and collect the money. I went Again and the same thing was said... I am not a criminal nor dealing with drugs or money laundry. This was send to me from my boyfriend whenever he is in the States... I just don't understand..

1 September 2016: I initiated a money transfer with Western Union, and sent them 200 British pounds (a lot of money to me), on that day, for transfer to my friend abroad. The next day they initially put the transaction on hold, then cancelled it, without giving a reason. It is now 15 September, and I am still awaiting the return of my money, and have had such little reassurance from them that I honestly believe they will just keep the money. It is like fraud. They did receive the money as a WU representative told me on the phone that they had received it. I have also done this transaction 4 or 5 times before and not had a problem until now. If I had known what was to happen with this transaction, I would never have used them to begin with. I have had to do all the running to try and get the money back, with no success. Various e-mails and phone calls were all met with varying explanations, and nobody took charge of the problem.

I have used Western Union for a few years off and on. Always sending small amounts, fifty dollars to family and friends for funerals, gifts, etc. Recently Western Union, blocked my account. It was a fifty dollar transaction. They asked me who I was and requested my identity, etc. After gladly sending what they asked for, they closed my account. I tried to reason with them but you only speak to foreigners who can't speak good English and they give you no explanation. I don't recommend them at all. But I did come across with two companies, Sharemoney.com and Moneygram.com, both who were professional enough to ask for my identity and clarification and now I am free to send money to my loved ones. Overall their exchange rates are better as well. In conclusion, stay away from Western Union.

Hi All, I always do the money transfer with best possible conversion. This time I used Western Union and everything went smooth until I see my bank account which was charged $25 extra for money transfer. This all happened because the Western Union didn't disclose the process of ACH. It was said 3 to 4 business days for money transfer, If it is 3 to 4 business days no one will think of ACH. Even they gave more money per dollar at the end with bank charges $25 more it is loss and very less for me.

Never used Western Union again. NEVER. They declined for urgent send and put on hold, they said for their protection. The lady who ask me questions make it sound like I am committed crime and doing money laundering, she going to contact Federal Bureau to question me where the money come from. Ridiculous, they don't care. Really don't!!! Never ever used their service. NEVER!!! Disappointed!!

I always send money to my dad direct to bank. In 1 transaction, they did it for person instead of direct to bank. It was usual for me, so I didn't ask my dad, neither did he ask me if I sent it. I happened to view his passbook after a month and realize that money didn't come in. I didn't have the MTCN by then. I called them and they said I need to visit the agent location. The agent at the agent location said that they can't do anything. Anyhow, they called Western Union. WU said I'd receive a cheque. But, I'll get a call from them to confirm my address first. No call for 3 days.

I tried to transfer money via Western Union, to help pay for funeral expenses, other than the cremation that we had already paid for. Western Union put a hold on the money, forced me to call and answer personal questions, such as, "What was the reason?" "Who had died?" "What was her relationship to me?" "What was the relationship to the person I was trying to send money to?" This was stupid. I was paying cash, no card. No one was trying to fraud anyone. We were trying to pay for obituaries in the papers. I WILL NEVER USE WESTERN UNION AGAIN!!! I HOPE THEY GO OUT OF BUSINESS, AND SOON!!!

Today, I experienced the dark side of WU. They quickly accepted my money, immediately put a "hold" on the funds and required me to call to verify "personal information" before release. During the 29-minute phone call, I was every possible unimportant question possible and was threatened to have my transaction remain on hold unless I continued to answer all their questions: Why are you sending the money? Who is the person who is receiving it? How will they spend the funds (and 'for expenses' is not an acceptable answer)? How long have you known this person? Where did you meet and how?" And the list goes on. It felt like being a suspect trying to get through immigration. And this was for one in-state transaction. Truth: I was taken hostage and forced to complete what was quite obvious a survey. Incidentally, the poor girl asking the questions is in the Philippines and being paid dimes on the dollar, no doubt.

Do not waste your time or money with Western Union. You are in for a world of grief. First off, ATM cards are set up for a low cash limit, and the people at WU don't know this. Second, if you plan on sending a substantial amount of money, you will have to verify transaction details. This means you will be spending at least an hour on the phone, "for security reasons" and for "your safety" because WU thinks you may be defrauded. They will ask you all kinds of questions. Some of them the same, some of them two or three times.

Western Union will not send my money to my step daughter to go to school!! We used WU weekly and gladly paid the fees because it was the most convenient way to send. But this past weekend, just before my step daughter goes back to school, they decide to refund any transaction I try to send her. I called and was transferred to 3 departments and in the end, all I get is "business policy" crap. I send through my personal online banking account. You would think that would be even more secure and less likely to be suspected of suspicious activity as doing anything illegal would go against my banking guidelines.

I made a transaction online, the MTCN number was not generated. I called Western Union as it was a significant amount of money and to cancel off the transaction. Although, it was there black and white in front of them they were unable to do so... This is an organisation that deals with people's hard earned cash, they were unreliable and it scared me. I had to call my bank to cancel off the transaction. When I spoke to the manager Maria, saying I will complain, she told me it was a free country and I can do what I like. Never before have I met with such rudeness and insolence, which makes me wonder how an organisation such as this is still flourishing with such absence of non existent customer services.

Absolutely ridiculous. If you have money to throw away, or don't need it for 10 days, or you have no emergency, and if you think it won't happen to you because you have used them before, or if you think you have given them all your IDs, you are SO SO WRONG. They can decline a transfer whenever they wish without any reason and leave you out of pocket for DAYS. Forget the emergency. DO NOT TRANSFER MONEY WITH WESTERN UNION. I TOLD YOU SO!

They don't care. They really don't. I had a crisis and they failed. So awful I had to share. My gas light is on. I have to get work. Had my mom tried the app and website and even called but they do not care. The rep in in another country English is not her first language. Hard to understand what she is saying. Hard to follow. Very stressful. My Grandmother is really sick and is stuck in bed. My mom is her caretaker. She cannot just leave her and send the money. My grandmother is 80 something. The rep talks to me and my mom like we are criminals. She did not care. Really awful experience.

On Aug 16 I sent a friend $50.00 because he was in need. When he went to pick it up he was denied, for security reasons. He was told to fax or email a photocopy of his ID and he should have it in 10 min. 1 hr later he was told he had to do it again because it came out blurry. He tried and was still refused! Now it was becoming suspicious. He was advised to call me, the sender and have me call their customer service. When I did they informed me his name was similar to a person who has used WU for criminal activities. Now they wanted the following info: his address, father's name, birthdays, my relationship to him, purpose of money. Needless to say I was livid considering half of this list is already on his ID! I asked to cancel this transaction they told me neither one of us could receive the money until we gave them all the info they wanted. I feel WU went too far! All this for 50.00?

I sent 2900 to Mexico on 8/19/2016. The person in Mexico could not pick it up because the Western Union agency could not pay more that 725 dollars per transaction. What? I called Western Union to give me my money back, went back to the store (today) and they did not have enough cash. What? Plus they would not give me the 30 dollars fee back. So, I think they are scammers. They should know the law, that nobody can send more than 725 dollars to Mexico. So I lost 30 dollars but I won't ever again use their service. Wire the money from a bank account to another bank account in Mexico. I will write a note on a newspaper in Mexico City to complain about the corrupt government that puts all these burdens on the poor.

I tried to send a relative money using a credit card transaction on the website. WU cancelled the transaction but didn't refund my money immediately. I had to call and it's been over 2 weeks and they still haven't given me a refund! If they cancel the transaction you should expect they will cancel and refund your money and not let it sit in their account collecting interest while you don't have use of your money!

I sent 400 dollars on June 17, 2016 at 2:15 pm MDT from Smiths in Price, Utah. I sent it to my brother Rowlley ** in Broomfield, N.M. He never was able to pick it up. I contacted Western Union 5 times. They keep telling me it was picked up. 2 of their reps. tell me I will get a refund within 2 to 3 days. It never happens. The lady in Broomfield that runs Western Union at The Farmers Market is Dora ** says it was there but cannot be picked up. Western Union reps say the investigation shows Dora ** saying it was picked up by my brother. We think she stole it.

Update: After a long talk with my bank and the Western Union looking through my statement. I wasn't charged twice I don't know how it works with the Western Union but it seems that even though i sent the money there's a delay in getting charged from your card. I went over and over for hours and everything is correct and matched up perfectly. I don't know why there's a delay in getting charged but it does, they told me it's the system but I really don't think they know why. Either way, it's good I didn't get charged twice but I would recommend they update their system or improve it. I'll still be using the online but I'll be more observation when I send the money and prevent any more problems. Took me a week but was able to get some results, hope many take warn when using the Western Union online. Check it twice and keep on checking.

I cancelled a transaction on July 17th because Western Union wouldn't accept the ID of the receiver, and today is August the 4th 2016 and I still haven't received my refund. I was told the refund would take 5 to 7 business days. On July 25th six days later I received a phone call from Western Union informing me that my money would be refunded back to my account the following day on Tuesday July 26th. Tuesday evening no refund, Wednesday evening no refund. I called Thursday evening July 28th and was transferred around, the "it's not my department" line, and when I was finally connected to the internet department I was told Western Union's third party payment processor is experiencing a service disruption.

I tried to send money to my niece today for my great niece's first birthday in Missouri. Paid $12 for the monies in minutes, yea right! Two hours later my niece calls me to let me know that the transaction is still being processed. I called WU only to be told the transaction had been declined due to previous transaction history. What history? I've never sent money by WU or any other service before!!?? I was told by the agent that couldn't speak English very clear that it would take 1-12 hours for me to receive a phone call from a different agent to let me know that my money is released for me to return to where I sent it from so I may pick it up!!!! Seriously is this a joke or what?! From what I'm reading on here I may never see that $100 again. I will never ever use this company again if I have to send money to anyone.

I have a stack of complaint letters with numerous cases of incompetence by Western Union. Moving call centers to the Philippines years ago was a huge mistake! I've been a customer of WU for years having sent thousands and constantly told I'm a loyal or valued customer. Please... you don't put on hold, escalate 4 levels, cancel and even send notifications saying the money is ready and then inform the customer that their transaction is being reviewed once again all the time saying how valued I am. I was told someone has the same name as me and they're banned from using WU. Guess what WU? I don't care because you have my driver's license & passport on file although you continually ask for it over and over again.

I tried to use WU Pay because it is the lowest fee to send money to a lithuanian person who had done some work for my grant. All my transaction attempts were declined - multiple times over two months. I was told that I could only send money by going in person to a store and providing cash. I was given a promotional discount, which reduced the fee, but the hassle of calling and calling and then having to go in person was very unpleasant. While I have excellent credit, this should be immaterial, since with WU Pay, I send Western Union money using my bank's online banking service, so western union can't possibly lose money on me.

A family friend transferred some money to me from China. I went to the agent in order to receive the money. He entered the details and it came up. I can view the screen from where I was standing. The agent proceeded to payout but an error pop-up saying my identity needs to be verified. I was told by the agent to wait for 10 to 15 minutes. After 20 minutes I was told by the agent that the transaction cannot be found again. I asked what that means. He said the MTCN no longer contains any transfer details, that I should contact the seller to go back to the same place where the transfer was initiated to complain about the issue. I did, he went back, and he was told that my name was blocked from receiving because it matches the name of another person who has been blocked. He cancelled the transfer and send via bank transfer. I received without headache.

I sent a money transfer July 2016. Western Union stop my transfer asking me personal information and said they will refund my 310.00 dollars. I had to wait 5 business days - to get my refund call my card holder so I call my card holder. Western Union has sent nothing. They try to tell me my money already been refunded. Liars Lists. I get alerts on my credit card no 310.00 dollars never been return. Called many time. Operators lie each time barely speak proper English. Tell you the same thing sending it now. Always thought a honest business would never rob me. Boy I was wrong and disappointed. They are worse than a thief on the street stealing people money that trusted them. I work hard for my money and if I want to spend it no one has a right to tell me how to spend it. Sign a very angry customer.

On Saturday July 9, 2016 a friend of mine was pickpocketed in Panama City Panama. I attempted to send her $150 via Western Union's online services. I first used a credit card number but was then prompted to give a debit card so that I would not be charged "cash advance" charges. WU charged an additional fees of $15, so $165 total funds were pending on my debit account. Shortly after the online transaction, my transfer was placed on "hold" and I was requested to send a copy of my driver's license (which I did, and now regret). I then received an email stating: "As a result of reviewing MTCN **, Western Union cannot complete this transaction because the sender is not permitted to use Western Union to send and receive money. File Date (MM/DD/YY): JUL/09/2016. Sending Agent: **. Western Union has refunded the senders money and any fees."

Apparently, a class action was implemented and I received a full refund of my $800 from Western Union. I have updated my rating from a 1 to a 2 because the company did not act on its own to resolve these issues with its clients. It took a class action to bring a resolution. I still feel this is not a protected manner in which to send funds.

Today I tried to wire my husband $ to Sao Tome, Africa with Western Union. I spoke with a customer service agent (the whole thing took about an hour). He not only entered my home address wrong (after I repeated the zip code multiple times - I had to call back to correct this) but then, he failed to enter the CORRECT country in Africa where the money should go! At one point he said to me "South Africa" and I corrected him. I repeatedly said, "it's Sao Tome, NOT South Africa." I asked whether he needed the address of the Western Union office in Sao Tome? His response: "No. It doesn't matter where in Africa - he can pick up the $ anywhere in Africa". And I said: "Really?? Anywhere? Africa is a continent with many countries and different currencies! I don't need to specify which one?" He said "No."

They are fast and don't keep you waiting long. The problem is the discrepancies on their exchange rates via their website. I sent money internationally and the exchange rate on their website said $1= 2.184TND yet after I sent the money it was exchanged for only $1=2.06TND. A $70 difference! So I called their number they give for any discrepancies you may find. I told them there is a huge difference and that they made a mistake. They asked if I found the rate off Google like I am stupid. So I said "no I found on YOUR website." She said, "oh I see let me check." So she came back and said I was wrong and the rating today is $1= 2.19TND. And the only explanation she had was that rates fluctuate dramatically sometimes.

I was sent money three different transactions and getting to Western Union location I was told "money received." I asked "by who?" They replied "by receiver," and I told them "am the original receiver." I called the sender to request for PROOF OF PAYMENT to know where my money was picked up. Western Union said they are investigating, checking cameras. Whereas there is no camera anywhere and told sender to check back after 20 days. Please can anyone advise me easiest way to get PROOF OF PAYMENT from Western Union and I will handle the rest investigation.

In September 2011 I have transferred money with Western Union on behalf of my cousin, the receiver's name was differed one letter from the ID. Western Union did not deliver the money to the receiver nor refunded it to me. Simply they took the money. And whenever I call to ask about my money they just promise to refund it and nothing happened till now. That was the worst experience for me with a company I dealt with for more than 15 years. I will not get back to do business with them and I will never recommend anyone to go there.

These guys are fast in debited the US accounts (do it on the same day as the transaction initiation), keep the money for 5 -7 business days and to tell you that the receiver bank rejected! They don't give any more details or information as to why it got rejected nor any information on the transfer they attempted. And that leads to cancellation of the transaction and the refund process starts, which takes another 7 business days to complete. In all they keep the money for over 2 weeks and make us go through number of calls and mails and online chatting to of no effect. Simply said, these people use the money float for the two weeks and fool the customers. No way I would recommend Western Union to anyone.

Worst customer service I have ever had. Representatives rude and unprofessional, asked inappropriate questions and wasn't there to help at all. I tried to send money but they refused to accept it, and couldn't tell me a reason why. Then I tried to get my money back and it took me 2 days because not every Western Union branch have enough money on premises. And I called customer service in advance to find out where I can go to pick my money up. 3 times they gave me wrong information. I have been a customer for over 9 years and after all this I would never recommend to anyone to work with this company! And supervisor Merry ID** is the worst.

I have been making transfers by Western Union for many years. Some three months ago WU changed their website. Since then, I have not been able to make transfers online using Internet Explorer, Mozilla Firefox and Google Chrome. Each time I email WU with my experience I get a reply requesting I fill in all the information of the failures, which of course I do. I then get a reply asking me to clear all my cookies and cache, which I do. I then get a reply telling me to go to a WU agent or send via SOFOFT or make a telephone transfer using the promotion code supplied, which I don't want to do as it is inconvenient.

CAVEAT EMPTOR. My son called and needed money as he had an emergency. I could not think of a way to get him the money quickly and when someone mentioned Western Union I jumped at it. "Money in minutes" is western union's motto... That was 4 days ago and still no money. Initially western union contacted the bank to handle the transfer which prompted the bank to take the money from my account and place it into pending (pending means you cannot use it). Western union then proceeded to not fulfill its promise on the transfer. After almost an hour of being on the phone I was finally told that the system was down and they would have to refund the money. Now western union tells me that it takes 7 to 10 days for them to complete the refund. I asked them "How can you offer to transfer money in minutes be unable to do so and then take 7 to 10 days to return it?" No response. So I asked to speak to a supervisor.

I have been sending money overseas to my nephew for months. The very first time I tried to send money I used his middle name instead of last name, which he goes by. It just wasn't changed on his ID. After being told they could not complete the transfer I had to cancel that transaction and place another. I was assured that the $200 would be put back on my credit card within one to seven business days. Throughout this time I continue to send money no problems. After two months and Western Union had not refunded my credit card. I contacted the Credit Card Company who immediately opened up a case against Western Union and Capital One put the money back on my card.

Western Union withdrew money out of my checking account, declined my transfer on account that it was taken out of a credit card (scary. This is what they have in their system, when the transaction came from a checking account with a major bank). Needless to say that the transfer to my folks did not go through. I checked with my bank to see whether the money was transferred to Western Union and it did OUT OF CHECKING not a credit card. Meanwhile the agent at Western Union is insisting on getting my bank card information and to admit that I used my card to effect the transfer, something which clearly is false and did not occur. They won't refund my money back to my bank. They told me that I have to contact my own bank to start the dispute process. Do not deal with Western Union.

My client send me some money from UK to Bangladesh via WU Bank Transfer. It's already 9 days & still the money didn't arrived. I check my bank info, it was OK. I contacted my bank, they said no transaction. Really dissatisfied.

On April 12, 2016 I paid for a money transfer to an individual in LA. Later that day, someone presented an ID with information that was close but the name was misspelled and the address didn't match. During the next few minutes, I received several texts from the scammer stating the name was spelled incorrectly and that the Western Union employee would not give him the money (good). However, after a few minutes of badgering, the Western Union employee turned over the funds anyway (bad). In a nutshell, this was a scam. HOWEVER, money was turned over to someone whose ID did not match 100% the information in the order. Why did this happen? Was the Western Union employee perhaps involved in the scam? I dont know but I do know that Western Union did not follow its own policies.

We have a 501 (c) 3 charity that sends money to Kenya to pay for students to attend good schools. They refused to send our money. Western Union does not want to help poor students in Africa. Don't use them!!!

I used the app on my phone and it was great, very convenient! There's an 800 limit before you have to verify your id with them. So I attempted to do that and received an email just saying they would be in touch. So I phoned customer service next day and the guy told me where to email my id documents and what's required. So I duly did that that afternoon. I was told it takes 48 hrs on working days.

I was super excited about getting my Western Union Mastercard. Couldn't wait to use it. I am a traveling sales agent and this was going to be perfect. My boss sent my money Western Union. When I called last night to have it transfer to my Western Union Mastercard I was told they don't offer that. The service is offered on my Western Union account. The customer service told me I could pick it up my money at any Western Union agency at 6 am on June 11th. And this wasn't true.

I used WU to send my daughter in Saint Petersburg Russia a 200 dollar transfer. A month later I learned WU was not able to deliver the funds and failed to contact me. I called their phone center and their recording machine was terrible. After 3 or 4 Calls I finally got through to a human. WU was not able to make the transfer. My daughter has received funds from me before with no problem. I have used Western Union for over 30 years and never a problem. Sending or receiving small to very large transfers. They could resolve a problem quickly. Now it's a joke with the recording machine system which is slow and cumbersome. The audio on their end had a serious echo and I couldn't hear the rep and the rep had problems hearing me.

I tried to do the transaction online but the website used my old address, even though I had done an update - this caused 3 days of hell. So after being on hold for up to 45 minutes then being transferred to the wrong person and holding again for 22 minutes, I did it through a credit card - higher fees, lower conversion rate of course. I spoke to people in Dominican Republic, India, Philippines and after 4 days I think it is finally going to happen. Now I have to fight with them to get the refund through my bank as after all that, the transaction went through, I did not bother to give all the details. Why? It's just more frustrating. NEVER AGAIN. WESTERN UNION IS A MESS.

Everything started out pretty good. I managed to money to my girlfriend in Philippines 5-6 times. Then she suddenly was rejected by Western U. After this I send to her friend a couple of times and once to her boyfriend. Then suddenly I was rejected by WU. I mailed an inquiring mail to WU trying to understand what went wrong, and if I did something not legal and this started a la vine of mails back and forth. The short story is that WU asked me to send them salary and bank statements, ID from all the people receiving money, explanation of the relationships, and so on and on. Really ** incredible.

Our friends and as our employers too, we are doing a business here in the Philippines as offshore IT service provider for our clients overseas. Then usually they send money from Western Union to us and we been doing this for long time now. But a week ago they send money as payroll for our friends/staff but Western Union block the transfer and without telling why and yet they haven't return the money. Although the trust on Western Union continue as my friend/employer send another money for us. Friend/employee here in the Philippines will be able to go on with our lives and yet WESTERN UNION block again that hard earn money that is meant for our friend/staff. This is really frustrating and now our friend/staff are affected with the actions of Western Union.

I sent my friend some money and she never picked it up. I requested a refund and nothing. They say it was sent to my bank but my bank sees no such transaction. They said they did their part. They took over a year to send me a long email telling me to contact Banque de France. Thieves!!!

I attempted to make an emergency payment overseas and was advised to use Western Union. The quickest way to make payments??? An absolute nightmare. The first payment was rejected and I waited 12 days for a refund. I've now corrected what was apparently my error, paid and now been told that the second payment has been rejected. So two weeks later and the payment is still not made. Don't waste your time. Avoid Western Union at all costs.

I sent money online which I cancel straight away because there's a wrong details. They said I will get my money back 1-7 days. This transaction was April 4. But until now, nothing. I rang and contacted them by email and phone. Now they told me they didn't deducted any money and I didn't get charged for it. But in my bank detail it's clear they took the money. Now opening dispute with my bank... worst transaction.

Western Union is giving me a hard time in getting a refund. I sent 100 bucks to my nephew in Texas and he only had a temporary ID so they wouldn't release the money, which is understandable so I asked for a refund so I could send him a money order instead. I spoke to three individuals that all said that due to compliance and regulation I would have to submit a letter with my nephews name, address, DOB and so on!!! I was beyond pissed off that this time! I told them, "That was stupid and unnecessary, cant you just put my money back on the card or give me a refund!" Nope they want a letter stating who he is to me and why I'm sending him money!!! Not your business. Just give me my money back!

A little known fact: Western Union claims that they guarantee and protect their money orders, which is completely false!!! When buying a money order, there are signs stating that your "money is protected", and on their money order forms it states "Should the item (money order) bear any unauthorized signature, be stolen, improperly completed or altered, issuer will either 'stop payment' herein or charge back against any endorsement"... lies!!!

Tried to send money to a relative in Panama and the recipient got the run around about getting the funds. After much deliberation I decided to cancel and get a refund for $300.00 I paid through Bill Pay to Western Union. I tried to contact them to make this happen and got the biggest run around as if it was their money. I was given about 4 to 5 different numbers to talk to someone who could assist me. Their phone connections were awful and there was feedback when trying to talk to them. After about 10-15 minutes someone told me that it would be refunded, however it would take 5-7 days for it to be put back in NY account. I consider this a form of extortion on their part and highly recommend that the FTC get involved. I read on this site that I'm not the only one who has experienced this problem. It is time for something to be done about this.

This is the story of a Western Union failure. This past Wednesday, 27 April, 2016, I went online to www.westernunion.ca and created a login. After registering, I attempted to set up a transfer from Canada to Cuba. I was notified that transfers from my location to Cuba was not available online, and that I would have to go to a Western Union branch location.

This is my first time using the Western Union for the money transfer and had really bad experience. My transfer is not approved and when called customer service they pass on one after another wasting almost two hours on phone with no results. I am never going to use Western Union again.

Dear Western Union Advocate, I intended to blog about the bad customer service I received or post my complaint on a review or complaint board, however this advocate email address came up in my search and I thought why not complain to a Western Union advocate first. This is my story: In early December I was searching for secret shopper jobs and gave my address in the search. December 19th I received a letter from a secret shopper service. Enclosed was a US PO money order for $991.32. My assignment was to deposit the money order in my account or cash it and send then send $720.00 to ** @ **. The WU fee was $60 and I was to keep the rest.

I have had three bad experiences with Western Union, I have used Western Union 3 times. I found it impossible to use the online method so I went to the local Western Union "place" to fill out the form and give the money. At this time I asked what was needed from the recipient to pick up the money, I.D. and to answer a question. Once the person gets to the Western Union they are required to provide the tracking number, which was not required when I asked. The issue is they don't have a confirmed system and people in desperate need of funds cant get them and Western Union holds onto the funds, probably collecting interest or something until I can get the funds back from them which Im sure will be extremely difficult. Use any other means to transfer funds.

Experienced worst ever customer service in the world in my whole life. I tried to send money through them but they asked me receiver photo ID which I did not have. I whenever I asked for my money back then customer service representative act like I just committed a crime and they did not wanna pay my money back. I had to follow a lot of procedure to apply for refund. It seemed to me that I am asking their money not my money. Customer service representative was awful, not supportive at all. Did not even speak or understand English. I do not understand how a large organization like Western Union's customer service could be like that. Never recommend to anyone else. Worst ever customer service in the world. Always focus on making money, not customer service. Shame on you. Still waiting for my money and still not sure I can able to get my refund or not. PISSED ME OFF TOTALLY.

Do not do any type of business with Western Union!!! They will remove funds from your account, never pay the receiver, and never give you an explanation. They will hold the funds for the longest time allowed by law and collect interest on your and thousands of others as a source of income to their bottom line. The customer service is in India and they have no way to help you in any way. If you want to wire funds do it through your bank. This is a corporate scam. They are the big business scammers that operate on the fringe of legality to profit through mass consumers. They suck beyond belief.

I am looking for reliable alternative to Western Union. I have been transferring money through WU website for many years, transferring from the same bank account to the same recipient. I had an issue once before, 2 years ago. Then and now (April 6, 2016) WU informed me by email that my money transfer has been decline. No explanation. Calling WU is useless, they are very polite but do not explain what is the problem. They suggested to use WU agent location. The WU transfer charge at agent location is $68 versus $12 online and the promotion code that I was given did not work. I am looking for reliable alternative to Western Union. Please help!

I been sending money to my country Haiti over 10 years. Suddenly the agents told me that I'm not allowed to send money anymore. I don't know why and when I ask them they say I'm just not allowed and they said go make a review. Hoping you can help me to be able to help. Thanks.

For some reason my WU account had my name slightly incorrectly spelled... Took me about 5 calls and maybe 1.5 hours of my time to have them say they need to delete the account and I should create a new one. Did That. Then went through the process to send money online. When through what seemed to be straightforward online to send some money. Then got an email that this was on hold and to call them. I called and was told the transfer was declined. Asked why, and was told they could not tell me, then that they were not allowed to tell me, then someone told me all they are aware of is due to a "business reason". This is unbelievable...

I have been sending my son money by Western Union for three years now and never had a problem. My son had an emergency one day and needed help asap. Since I was at work I decided to use the online service. Bad news, they took the money from my credit card and then sent me an email saying my son was on a list of persons which they could not release funds to. Mind you now I have always sent him money using an agent with no problems. When I called and asked for an explanation they were rude, loud, unpolished, and lacked professionalism.

Hi. I was send the money from SA TO CHINA AT 04/04/. I was PAY TO WU IS ZAR100743.63 on that day. They refund money back to SA at 05/04/, only one day. When I pay is ZAR 100743, at WU just say they only pay me back ZAR 95724.60. Phone me pls.

So I am frequent Western Union customer but I don't think after today I would be using their services. I received money from home, go to an agent and they denied to give me money due to some error. I called their customer care. They tell me something is wrong with the way they put my name. I tell them I've received money under the same name before, like for an year I have been receiving money under the same name and they tell me "Oh okay nothing wrong with your name then." After calling them up multiple times they tell me to ask sender to call them. Sender does that. They inform sender nothing is wrong with the transaction I should go to a different location, which I did. So by now, I have been to three different location without any success. One of their agents said I should speak to their kyc dept and one agent gives me the wrong email id, another gave me a number that does not exist and another refused to transfer my call!

I cannot believe, my father sent money from Ecuador to Colombia, the person in Colombia is complaining because he didn't receive the money. He went to Western Union Colombia and cashier told him the number is not in the system. We went to Western Union Ecuador and tried to get a solution. The cashier told us "the person get the money in Colombia in the same day we sent." We asked to get a proof of pay this money. We tried to get more information about this, the cashier told us we have to send a letter in Spanish and also in English. Also we have to certificate this letter with a solicitor.

Western Union is totally **. I will suggest you to use another service. I sent money to my employee in Indonesia. When she went to receive money they told then can not, she tried all offices but response was same.

In the world there are many ways of transferring money. Western Union advertises that it goes very quick, and you have to pay a decent commission for that. The problem is that it is not quick, since in the 1000 details that the sender has to fill in there is always something not totally exactly the same as what the receiver writes. And that's when you don't get your money. Mostly, the sender is also in another time zone, so there is no quick fix. Finally, when it is too late or you give up and the sender wants his money back, he will anyhow have to pay the commission. Stay away from Western Union. It is an unethical enterprise.

I am one of those people who has been giving Western Union my business for years. I have several relatives in the military and stationed in other countries. One day, out of nowhere, my transaction was cancelled and I was told to go to any Western Union for a refund. They immediately cancelled my account and accused me of fraud. No explanation, no apologies, just complete inconvenience. My frustration was beyond unbearable. They're the ones who told me to go to a store and do my transfer. They cancelled my online privileges for no reason. Now my relatives are there waiting for funds I promised. I'm out of my money until I can find another store to refund it, and I'm forced to make another trip that I wouldn't normally have to make.

Western Union is a fraud. On March 7, 2016, I send money to a family member in Ghana. When the recipient went to pick up the money, he was told the money has already been picked up. On March 8, 2016, I filed a complaint with Western. Fortunately or (unfortunately) I asked to be transferred to a supervisor thinking I was going to have a good customer service. He told he had filed a complaint on my behalf and because of the nature of my issue I'll hear from them in 2 weeks.

Tried to send to my brother some cash as he just had twins and was a little light with diapers, formulas etc. I was then informed my transaction was rejected due to fraud related concerns but never given a reason as to why. I used my debit card and answered their fraud questions completely. Everyone out there its 2016, use apps like cash or venom which I will be doing 100 percent of the time from here on out. Also Western Union stop outsourcing your call center to overseas. When they tell me there name is Linda but can't pronounce the word avenue its embarrassing for everyone.

This company is the worst company to deal with, should really get zero. I used them in the past because it's convenient to send birthday gifts to my parents, a one time a year thing to celebrate my their birthdays. But lately when I used Western Union, both parties my father and myself went through ordeals, especially for my poor father who is over 80 years old. WU sent me an email and confirmed that my father could pick up the fund. My poor father went to the bank to pick up but was told by the bank that they don't have a record. This is the start of everything. Until today they still cannot figure out how to respond to my question "why they sent a confirmation email stating the recipient (my father) could pick up the fund."

My name is Maka **, 39 years old female, live in Stamford, CT. I have raised $5000 for a very sick young man through **. I was doing that for a few months. Western Union kept these money and doesn't want to give it to me so I can send it to this sick young man who is fighting with leukemia. I tried to sent this money by Western Union in my country for this young man. First, Western Union sent money in Georgia, USA instead Republic of Georgia (country). After almost a week, they found out their mistake and sent me a check. I deposit this check in People's United Bank in my account but they can't cash it because Western Union keeps holding it. I am devastated and depressed.

STAY AWAY! Do not use this Bank for any financial services. They charged me 30% monthly interest rate on furniture purchase of $750. This is a bank you do not want to do business with. You will end losing lots of money. STAY AWAY!!

I always used Western Union service for overseas money transfer from past two years. From couple of months ago the service has been very bad. I did a transfer couple of months ago through my WU account. The money was debited on my Credit card. After two days of transfer I received a cancellation mail. I called up customer service to find out what happened, they advised me that the receiving bank has rejected the transfer. I advised them that the money was cut from my card and they asked me to allow 5-6 business days for the refund.

WESTERN UNION IS THE FRAUD. They sent me a letter after 4 years saying non claimed money and then guess what, after a 5 or 6 quick quiz questions they requested some documents. They said it was to avoid increased number of fraud activities across the globe. Well it's been now 3 months since then, unfortunately no light at the end of this tunnel yet. I emailed them a couple of times to ask about the duration of the refunding process, but to no avail. They don't seem to bother to reply to my emails!

On 28/01/16 I've sended money (1130 pounds) to my boyfriend (UK to UK). Western Union asked me a lot of extra security questions to avoid the fraud. Because of those questions it was too late to pick up those money the same date. The next date someone withdraw those money on his behalf with fake ID. Of course nobody in branch asked those questions (only me and my boyfriend know the right answers to those questions) and give those money to someone else. Of course WU don't want to take responsibility for it and they don't even want to tell me where those money was picked up. Someone because of lack of professionality in this company helped to stole my money. I'm still fighting with them but they don't care at all! BEWARE!!!

I sent my friend some money and she never picked it up. I requested a refund and nothing. They say it was sent to my bank but my bank sees no such transaction. They said they did their part. Damn thieves!!!

I tried transferring $1950 to India using their online money transfer service. However on both the occasions it did not go through pointing me out to call my bank. When I call my bank they said there has been a hold on the amount by WU. So I ask the WU technical team to know what exactly is going wrong and they say there are technical issues going on with WU online transfer. I would suggest not to use their online service as it might be a little risky.

I'm going to make this as short as possible. I sent 30 dollars to the Philippines via credit card because my friend's mum urgently needed medicine for her heart. So I fill out everything, credit card, personal info etc. and send. Then I waited forever for the receipt in minbox, which should appear very quickly in my mind. Then I get the tracking number and send it to my friend, figuring she is able to pick up the large amount of 30 dollars. lol. She comes back very sad saying she couldn't pick up and I'm surprised and angry. Then I call Western and get automated service, put on hold with commercials, really you can't put music, nope have to irritate the customer more. So finally she comes on asks me security questions, 3 of them.

Do not trust this company for sending money to India. They tell you that money will be delivered in 3-4 business days when you are initiating the transaction and they will take forever to remit the money. You will need frequent follow ups and their tracking system is really ** that it logs you out when you are trying to track your transaction. Please do not lose your sleep by sending money over this crappy system.

I paid $50.00 to send $500.00 through the In Minutes service. When my transaction was still pending after 45 minutes, I contacted Western Union and was told that in the Terms and Conditions, it says an "In Minutes" transaction can take up to two hours. I skimmed the Terms and Conditions and saw nothing about this. I believe it is probably there, but Western Union is being intentionally misleading. Be careful using the online service if you really need the money sent in minutes.

I started trying to send this money to a relative who is in federal prison. He needs the money because I am the only one who sends him any. I went through the whole long process over the phone and 1/2 an hour later the payment was denied for no reason. I then went to a kiosk and tried and no one could figure out what information they wanted so that did not work either. The next thing I did was install the app on my phone. I had to give them all the same information and in the end (after about an hour) that was also denied. Ready to scream and pull my hair out I have spent hours and hours to accomplish NOTHING. Since this is the only way I can send the money to this person, I have no choice but to start again tomorrow! This is an awful company and if you have any other option do not use it.

I paid 450 dollars through credit card for an overseas transfer. But after taking the money they called half an hour later to say that the transaction was denied and cancelled. They didn't give any reason. They are asking me to wait 2 to 5 business days to get the money back. Is it a trick to use public money for two days to invest in share market?... I am very angry. Someone should look into it to stop this kind of businesses fooling people easily. They should reject it when an application is put... not after taking the money if they are genuine and honest.

This complaint is to accuse the company Western Union of taking people's money and never returned it to where it supposed to go. I have sent a Western Union for a $1000 about two weeks ago and the money never got to the recipient because they changed account. In most instances this should have been an easy solution "RETURN THE MONEY TO THE SENDER." BUT it never happened. Western Union claimed they do not know anything about it. They put people on the phone who hardly speak English and try helping customers which is a real joke because you spend hours trying to understand what they are saying to begin with and they NEVER RETURN MY MONEY. Is this company supervise by anyone in this country? How can they get away with this, I CANNOT BELIEVE IT. I have made about 10 calls and each time I get a difference response.

As usual I had to send money via Western Union to my daughter. However, this time after I finished they informed me that her funds were held and that I needed to call an 800 number to get it released. No problem; extra security step. I called, told them that it was my daughter that I was sending funds. NOT sending funds to a stranger but WU insisted that they needed to ask me questions. When did I last see my daughter, Where, why was I sending the money and what was she doing with the money. NONE of their business. It's my daughter and if I want to send her money or she needs money and I can send then so be it. Total BS that they kept asking detailed questions about the money "like it's their money". Personally, I am NEVER using Western Union again. Instead I will use WALMART to WALMART.

I am a 75 year old retired man. I have sent $300 overseas yesterday, as I use Western Union every month. My state ID expired on February 2nd, 2016 and I was not able to go to the DMV to renew my ID because of my health condition. I am a heart patient and diabetic. Now, Western Union put the transaction on hold and are asking me to provide a valid ID, which as I mentioned above, I might not be able to get it renewed in these couple of days. I talked to about 6 Western Union representatives. I asked them to return my money to the same method of payment I used, my debit card. Now, they are not returning my money. I live in the state of Wisconsin. Could you please guide me on where I should reach to get my money back? Thank you in advance.

They have not treated me well when I tried to send money to the Philippines. Had a friend in need but they wouldn't do much to help when I couldn't send it. I talked to numerous representatives and they all said that they couldn't help. Also their English is so poor when I talked to them on the phone. My money I sent was never picked up and I never got it back either. No idea what happened. So I switched to Remitly and they are much faster and more professional. Final warning: DON'T USE WESTERN UNION!!

I have used Western Union in the past despite knowing their rates were higher than competitors but I did not mind due to convenience. They had a location a few minutes from my house. Today I tried to use their online service. Transaction was successful. 20 minutes later I receive an email stating I should call them or have my transaction cancelled. I called them, representatives were rude and very unprofessional. They wasted 30 minutes asking me sensitive verification questions and putting me on hold until I had to quit. I do not recommend their services especially in a money transfer world with better less expense professional services. Don't waste your time and money. Try MoneyGram or any other money transfer services. I anticipate they'll be out of business soon.

Workers offering wrong advice and lie about refund. Was told I would receive refund within 14 day, still waiting. Call WU, the refund was never mail. After talking with 5 different people I was finally told to fax my ID before I can get the refund.

WU has an online service that practically does NOT work. I sent money internationally using their online service but after my transaction was completed, it was put on hold. I called and had to answer a series of questions to release the payment to the recipient. When I tried to send another payment, the website gave me an error message stating that the transaction couldn't be processed. I called and they gave me some story about online fraud and protecting me again identity fraud, although I have been sending money to the same recipients for a year using the same debit card. However, they said they could not process my payment and I had to go to an agent location to process the payment.

My dissatisfaction is with their fees, I have no experience using their service as their blatant overcharging prevented me from continuing a transaction. I wanted to send $, from the US, to my daughter in Rome. The fee would have been $27 (9%)!!! But wait, there's more! On top of that fee, WU makes a hefty profit on the exchange rate! The exchange rate at the time had 300 US $s equivalent to about 275 euros. WU's "exchange rate" would have given my daughter only 254 euros, thus a 21 euro "exchange rate" charge!! All told, the total fees for sending $300 would have been about $50!!! I went with MoneyGram, their charges were less than half!!! DO NOT PAY THE EXORBITANT WU FEES!!!

I was trying to help a family in need from Cuba now in Texas, that has a child with special needs. My worst mistake was trying to use Western Union. I paid extra money in order to make the cash available in minutes. It is being a week and they didn't want to pay that money because the ID that my friend shows is what he has a Cuban passport. Even that they have parole and the tracking number.

On January 2016 (first week), l sent money to my mum. I gave her the number and she went to the bank and was told the money has been collected. This amount is greater than $950. I didn't think it was humanly possible because on one had her id card or the WU number so my first thought was that it was a computer error. So l called and launched a complaint and was told it would take 90 days. I told them, it was for an emergency. My mum doesn't feel well. Anyway, as part of the investigation, they took my cell phone number and my mums phone number. l have been calling since.

Western Union reports the arrival of funds in Jakarta, ready to be picked up, but NO WU AGENT CAN MAKE PAYMENTS 24 through 26 January 2016. Investigation reveals WU's Indonesian finance has been cut off, due to a call being made on their securities, and failing. No bank, no Post Office, no agent can access WU to authorize payments. The international WU website claims that funds are ready to be picked up, but no WU outlet can make any payment for any customer. WU do not respond at all to inquiries through their website and no WU outlet provides a reason or an ETA for a solution.

I am writing this review to find out why I have been blacklist in WU, and also the receiver name in Cameroon? I am live in Indonesia (Jakarta). I am African originally from Cameroon where I have born and leave the country to live in Jakarta. As African, I have family in Cameroon such as my mom, children, also a girl who I give birth of 2 kids. Sending money by WU all time is for support them as sometimes they need help such as school fee, sickness, etc... I will be really grateful if you can understand my situation. I have send money in Indonesia to Cameroon MTCN no ** and **. Wish you all the best.

I used WU for some time now to send money. From past few months I am having trouble with transferring money when all my bank accounts are perfectly okay. Transaction fails over and over again and suddenly it works too, there is no guarantee that it will work. Moreover recently my bank made double charge because of this too.

Western Union is the absolutely worst company. I have been using the service for the past month and although its website is cumbersome I have been able to send money internationally to other businesses. However, in the last two days the online system and their over the phone support will not allow me to send $100 on my credit card. They are asking me to withdraw cash and go in person to one of their locations. Now, I've sent over $1,000 in the past month without any issues and now they can no longer process my payments??? The website has a bogus "need a second ID" error which forces you to call in where you wait 30 minutes, speak to an agent who then spends another 10 minutes processing the transaction only to explain that their system declined my transaction. What a waste of time. PayPal is simple and superior. Don't use Western Union unless it is absolutely your last resort. Terrible, terrible and frustrating experience!

Western Union is the worst!! I submitted my information for a refund on money order... Call back to check status. Talk about someone giving you a hard time, it's them! I ask to speak to a supervisor and they never came to the phone. Just left me holding on over an hour!!

I sent money to my daughter in NY for Christmas. She tried to put it on her netspend card on December 24th, the money appeared on her card for a few minutes and then it was subtracted. She went to a location and was told the money was picked up at a location in Kansas City. After talking to a supervisor we were told the money was put on her card and for whatever reason they'd have to cancel her netspend card and send her a new one in 7-10 days but the money will be on the new card.

WU has a referral program, but nowhere it mentions what a qualifying transfer is, when you refer a friend and both of us do our first transactions above 50 USD. When I asked at the start after my first transaction, the agent told me my 100$ transaction qualifies for this. Later, after 1 month of transfer, I checked with helpline again, and what I hear is my transfer does not qualify because it did not involve any service charge!!! There was nowhere where this was mentioned. If you don't want to fool customers, mention these things clearly.

Try to send money to Mexico in minutes. Over two hours the last time and over an hour this time. Both times I had to call them to find out what the problem was. I paid $15.00 to have it done "in minutes". Both times I called they had "security questions to protect me". The first time were the typical questions. "Why are you sending this money? The person you are sending it to, how do you know them?" Second time they accessed my bank account and asked how the other person listed on my bank account was related to me. Seriously? None of your business!!! They claim that all the information I give is confidential for their own records. I asked her if she had seen any of the news on the Ashley Madison website. NOTHING on the internet is confidential. I asked for a refund or a rebate or something. NOTHING.

I faced problems with sending money online to Bangladesh twice. When I contacted their customer service, they said that the receiving bank didn't accept the money. I have been sending money to the same bank account for months so I knew that the problem was with WU, not my receiving bank. When I looked in the internet, I saw many recent complains from all over the world. Yet WU won't accept their fault and I lose $4 (transfer fee) each time I try to send money. Also I didn't get refund for my first transaction until I made the second one. Still waiting on my second refund which I have no idea when I will get. This is so disappointing. I will never use WU again.

First: Poor website. I tried to sign up, had to enter my birth date. The menu dropped down but I must have tried 30 times to enter the month and nothing showed up in the cell. I finally was successful, but had to enter the wrong month! Second: Poor Customer Service. The first girl was absolutely clueless, could not understand what I meant by the above, said I should refresh - which of course wiped out everything I already had entered. While waiting for her supervisor to come on, I did get through the registration process (with the wrong birth month), and the supervisor was no better than the first CSR.

My international transaction was cancelled and I was not given a reason to why the transfer was cancelled. If Western Union was not going to process my transfer, then why did they take my cash? Western Union provided poor telephone customer service and now the cash will not be returned for 7-10 days.

I have been using Western Union for 12 years. I had been sending the same amount of money, to the same person, from the same location for about 10 times since last year, but suddenly they cancelled the transaction this time. I took time off from work again and picked up the refund and resend it, but it was refunded again. I called 7 times total, and even did the interview, explaining that I sent money to my parents in China, and I have done this for more than 10 years, but they said I could not use Western Union anymore. They said it is internal decision, can't tell me why. My experience can't be any worse. Time wasted.

I begin using WU since 2012 (and my family uses it too), always and very often sending money to my mom. Approximately every two weeks. Yesterday (12/23/2015) I went to send money to my mom for Christmas and they cancel the transaction after I was already charged, hold my money and after 1 hour on the phone they told me that they're unable to give me a refund at that time, that I would have to wait until they call me back to give a refund because for "security reasons" they cancel my transaction and hold my money. Also that could not be possible the same day. The worst service ever. Now I can't send money to mom for Christmas due to that. I'm working and that they did that to me and don't even care.

I was planning to write a review on this pathetic company, thinking I would be one of only a few complaints, but I was floored by how many people are treated like garbage by them. My story began by my thinking I could send some money to a friend with my debit card. Simple enough. Well, I now have a new worst company ever I have dealt with, Western Union. Surprisingly, my transaction was declined. So I think talk to customer service, solve problem. How wrong I was. After finally getting to someone I start to get the third degree about my identity, and why am I sending the money.

I tried to send money to my cousin in Florida, $20 as a Christmas gift to help her take care of some odds and ends. Western Union declined the transfer and was unable to give me any reason other than it was a "business decision". Do not use Western Union.

I am just one of many who tried in good faith to use service, and, after hassle of setup with W.U. and my bank finally made transfer. To my disappointment money transaction has being cancelled by them without explanation. Time spend on phone was waste. I decided to give them another try and made another payment seven days ago. Until today it has not moved from "processing." There is something very stinky in this story and I would like to know what but they refuse to give explanations, and not only that but also, when reversed payment they classify it as "cancelled on customer request." No words to add to this.

Every time I try to send Money, they waste half an hour to 1 hour of my time. After getting all details, without an explanation, they say the transfer is declined because of security reasons. In spite of the similarity between the transactions, I don't know what makes them reject few transactions while approving other transactions. I tried many websites for money transfer. In spite of being a giant, Western Union ranks at the bottom most. An error c1474 made me suffer many times. They were not even able to get me out of that error scenario in website.

I tried to send money to someone in China, but the fund wasn't available after a week so I called Western Union. I found out the transaction was declined for 'unknown reason'. I understand because the destination was China - it is always difficult to deal when China is involved. However, Western Union failed to inform me about the cancellation of money transfer and none of 5 different representatives could give me a solid reason why it was canceled, when it was canceled, when they would refund me the money, etc. Phone conversations were very confusing since every single rep was telling me different things. It has been more than a week, but I haven't gotten the refund yet.

Actually I made a transaction with Western Union about 2 month ago and because of some reason I canceled my transaction and after that I have not get any refund from Western Union. After that when I called them they give me one control number to collect my money from Western Union branch and that number was not working and again I phoned them 100 time but they did not give any information. I am wasting my 1hour daily with Western Union because they did not pick up my phone as well and did not give any information.

I'll be as brief as possible. I recall my Dad sending me a Western Union Money Order for the first time, about 1963. Up until these last few months, I never had a complaint about this company. Then I began getting donations from Russia. And somehow 5 months in a row Western Union's affiliate here in Germany, Postbank, has to call every time a colleague sends money from Russia. Every time mind you. And with the excuse "I" have done something wrong. I have called WU offices, only to be met with rudeness and more laying the blame on me for some typo or mistake of another kind. Yet, the sender and my information remains the same.

Tried to send money to my sister. This place is a scam. They lie and bunch of ** working here. Half of the ** time they don't speak English and trying to do something they don't know how. ** this place and if you guys need more information please call me **. Don't trust this Western Union crap. Con artist and scammers. They got my information and my credit card number and my bank account number and if I'm missing money from my account they will be sued - that's for sure.

I'm sorry to say but Western Union is plain stupid. They have an online service to send money but when you do they find stupid reasons to cancel it. What's the essence of the phone app if anytime you try to send money they give you invalid reasons not to get the money sent? I send money all the time to my mum in Ghana; sometimes with cash sometime with my card at an agent location. Now my car is broken and I want to do it through the app. They declined the transaction telling me they cannot tell me why they did it for security reasons... what?!!

I have just spent almost two hours trying to send a meager $100 to my granddaughter. The first transaction was declined by my bank - seems they were trying to protect me from fraud. So I called them - got them to approve the transaction while I was on the phone with them - but Western Union then decided to decline the transaction. The reason... NONE! I have spent nearly two hours on the phone with Western Union trying to do the "easy" money transaction they advertise (in my opinion fraudulently) on their web site. They gave me no reason for the decline, kept me on the phone for nearly an hour and provided absolutely NO customer satisfaction. They in no way live up to what they advertise and they make it as difficult as possible to do a simple transaction. I will NOT be using them again. Fortunately, my bank told me of alternative methods so buh-bye Western Union - never again!

First off, I work retail and know what good customer service is. This company is lacking tremendously. One recommendation to employees is to jump ship while this company is afloat because they won't last. I put in a transfer and the receiver was not able to pick up the money due to an expired identification (I completely understand this). Then it took a turn since I was not going to require their services I requested a full refund. Not only did they lie to me the first 2 times about being able to get my fee refunded the 3rd time I was blamed for the misinformation. That is poor customer service regardless of it being their fault for lying.

Today I went to Western Union to send money to a friend. Somehow the woman inputting my information put me as the recipient instead of the sender. I showed her and she told me I'd have to call customer service to change it. I called customer service from the phone at the location and the phone representative asked to speak with a store rep but the store reps and management insisted it was store policy that they weren't allowed to speak to the phone representatives. I asked if I could have a refund and they told me I could only have my $50 and not the $55 I payed and if I wanted to try again that I would have to pay another $5. This makes no sense to me since it was their mistake that caused this.

So basically I've been paying my rent with checks since I started living at my apartment. Last 2 months I had to get a money order thru WU to pay rent, and today I get a 14-day eviction notice for non-payment on the last 2 months. My landlord hasn't been able to cash the money orders so I get the checks back in the mail and try to cash them myself first at the store where I purchased the money orders, and they tell me go to a check cashing place - they will cash it. Check cashing place said no they can't cash it since it's endorsed to someone else so they sent me to a WU location. WU location denies me and sends me to my bank. My Bank tells me they can't cash the check cuz it's not endorsed to me and they tell me to call the number on the back of the check. I call the number on the back of the check and they tell me I gotta pay an additional $15 per money order and they will send me a check written out to me but in 30 days.

I'm fed up with Western Union. Sending money through them is torture. They cancel transactions without reason, and now they've taken to blocking me by telling me 'W7017 system not available. Please try later'. They said that yesterday and today. It's just their way of blocking me sending money. To prove that point I got a friend to send money and he had no problem at all. This company sucks!!! Avoid if you can and choose a competitor because WU don't believe in customer service. Happy to charge you a fortune and then for some reason treat you like a piece of crap.

Today I transferred money by Western union and money on hold. After calling they are asking to provide the id of receiver to clear the hold. This was urgent need of money and I said to them that it will take few days to get the id of receiver and I want this transfer urgent. That's why I fooled by western union slogan Money in minutes. Finally I told them to cancel my transaction and refund my money but they said for this also I have to provide the id of receiver. I am so pissed off. The worst customers service I saw from western union in my life. Please don't use them. Please let me know what to do to get my money back.

I used to send money to my country by western union in 2009-2010 while I was in Europe. I relied on their money transfer without any question as it was a recommended name in my country Bangladesh. I am astonished how this was my favorite service while I was trying to send a little amount to one of my friends in August 2015, who lived in Bangladesh. I sent the money from one of the agents in Austin, and got embarrassed by my friend that the money is not there even after 3 days. I called the customer service and got reply 'your transaction is on hold because we need your receivers identification'. As per the discussion, I sent my friends passport immediately and got confirmed that they received it. After 4 days I again called, and got reply 'we need additional investigation, because your receivers name is black listed, we will let you know shortly'.

This company acts more like a policing department than a user friendly service. Absolutely appalling service. Do not understand why customers have to keep calling them to verify details especially when you are sending money to the same person you did before. The agent advised me to wait for 2 hours and ended my call. 10 mins later my transaction is cancelled!!! This is an appalling service and I should not be having to beg people to send my own money to whom the hell I want to!! On another matter I now need MY MONEY back in my account immediately but I am told 3 working days for a transaction which they cancelled for no good apparent reason, other than to sabotage my transaction. AVOID AVOID AVOID.

I had to borrow money and my uncle sent me Western Union money orders. NO ONE WILL CASH THEM!!! I went to four places that sell them and they all said they won't cash them unless they personally are the issuer. I finally found a place to cash them and they wanted 8%. This means that I will owe 240 that I never get. I called customer service and got shuffled around to several people who never helped me.