U.S. Gold Bureau

U.S. Gold Bureau Reviews

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Overall Rating2.3 out of 5
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    U.S. Gold Bureau Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed April 27, 2023

    I purchased some gold and silver from the US Gold Bureau and thought I would receive my product. The money was paid by debit card, but I received an email saying my order had been canceled. I asked why and was told they didn't have any reason because a third party(Signifyd) declined the sale so I contact the third party and they said to have US Gold contact them (signifyd) so back on the phone to US Gold only to be told they would not contact signifyd and they would not sell me anything, and no reason why. Now even if they said they will sell me gold, I would never do any business with them. I only hope they issue me a refund so I don't have to sue them.

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    Ted increased rating by 3 stars.
    Sales & Marketing
    After a positive interaction with U.S. Gold Bureau, Ted increased their star rating on Feb. 23, 2023.

    Updated review: Feb. 23, 2023

    US Gold Bureau contacted me and we resolved the issue in a positive manner. I appreciate their efforts and I'm satisfied with them as a partner in my precious Metals Rollover.

    Original Review: Jan. 28, 2023

    As a inexperienced buyer of Gold & Silver I put my trust into this company and became a victim, first of bait & switch. Right before closing the deal a Supervisor came on the line and told me of a great item that just became available and convinced to switch, then also another overpriced item was placed in my portfolio...Since my purchase Gold has come up about 20% and Silver about 5% so you would think I made money, but instead I was burned and lost thousands of dollars.

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      Reviewed Aug. 22, 2022

      I don't normally write reviews, but I wanted to express my utmost appreciation and satisfaction working with Justin **. He is a Metals Specialist with the US Gold Bureau. He reached out when I needed information on how to jump into the precious metal market and I haven't looked back. I have been working with Justin for a couple of months. If you want a knowledgeable and professional specialist to advise you on the most current trends, I would ask for Justin by name. If there is anyone looking to increase their stack or just beginning you can trust this guy. I will be working with US Gold bureau for a long time. Thank you Justin for always being available, approachable and professional. My stack is getting bigger and bigger. Thanks for the advise. I'm a father of four boys and I'm not breaking the bank while looking for a long-term financial option.

      - Nestor

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      Reviewed April 12, 2022

      Be very careful and do your research before you consider this product. They are quick to take your money for metals, but they are very slow to send your money when you exit and sell back the gold/silver.

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      Verified purchase
      Customer ServiceSales & MarketingPriceStaff

      Reviewed Nov. 26, 2021

      I've repeatedly found that U.S. Gold Bureau has the lowest prices on the internet on many bullion products. I ordered a gold bar (using ACH) at a very good price. One of their salespeople left a voice mail saying they needed to verify my address before sending it. When I called, I ended up in a very long, rambling but moderately interesting sales pitch for their "investment grade" numismatic products. It was informative, and the salesman was friendly and earnest, and he kept saying something like "I just ask you to trust me 1% and I'll earn the rest!". However, as he talked I was googling the products he was trying to sell and discovered that USGB's prices on these products are roughly 1.8x the going rate. Also found many admonitions not to get involved in numismatic investing unless you know what you're doing (which had been my gut feeling about it to begin with).

      I finally managed to end the conversation by firmly asserting that I would not be buying those products, but I said I would buy another gold bar. He gave me the second gold bar at spot price, thus lower priced than the first one, even though spot had gone up since my initial purchase price. Then as I read more reviews of USGB I started to worry that they might never send me my purchase, or it would get lost in the mail and they wouldn't have customer service to back up the insurance. It took nearly three weeks from the initial purchase to delivery, but eventually it arrived and all was well.

      I'm undecided whether I would want to go through that again. On the one hand, they still have excellent prices for bullion but it is clear they use that as an enticement to get people to listen to their hard sell pitch for numismatic products (the salesman basically said as much, and other reviews confirm it). I'm not sure the hassle and delay is worth the $20 difference in premium.

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      Reviewed Sept. 2, 2021

      US Gold Bureau is actually a part of Texas Bullion Depository located in the same building. I tried to cash out a major portion of my metals located at TBD and was told I had to wait 9 days before I could get my cash. Today is day 10 and I have not heard a word. I emailed them this morning and was told I had to wait another 9 days!!! DO NOT USE either Texas Bullion Depository or US Gold Bureau. I hope I'll be able to get my money out someday!!

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      Reviewed Nov. 30, 2020

      ON 9/10/20 I transferred part of my stock IRA to cash.US Gold Gureau has since transferred to Strata Trust most of the correct coins. However the 2 sets of 2020 American proof gold eagle sets contained some coins from the wrong year (where is their quality control), AS of 11/30/20 they have not corrected their error.

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      Verified purchase

      Reviewed Oct. 28, 2020

      This Silver bar was STOLEN Inside the Georgetown Post Office, NOT the first time in the past 2 weeks. I have had about 40% of my purchases shipped through USPS Stolen or gone missing, same thing. I communicated this to one of your sales folks and got Absolutely NO response. I tried to post this on your site as you asked, review the transaction & that FAILED, as either your site is Broken or you disabled me. I live 12 miles from you and had offered to come get it. Why would I ever go through this again. USPS is NOT a reliable shipper. Neither is UPS/APES. If you think I want to waste a month of my time, just to work my butt off to attempt to get my money back (which I spent to get Silver, not just get my money back), you're CLUELESS & CARELESS. Now tell me why I should buy more from you.

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      Reviewed May 27, 2020

      My metals were always received in a timely and orderly fashion. There’s always someone you can talk to if you have questions. They’re really informative about the market and their products. I would recommend them to anyone who is looking to start investing in precious metals.

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      Reviewed May 21, 2020

      I ordered brand new 2020 platinum coins with deep abrasions in my coins. Most companies will warn of damaged items but this company says quickly writes it off. Customer service is lacking when compared to others. You're better off with APMEX or SILVER GOLD BULL.

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        U.S. Gold Bureau author review by Ashley Eneriz

        U.S. Gold Bureau was founded in 2003. It’s currently headquartered in Austin, Texas. It is an authorized purchaser of bulk gold coins, bars and bullion from the U.S. Mint.

        • Go diamond: In addition to precious metals, U.S. Gold Bureau also handles sales of precious stones like diamonds.

        • Free IRA rollover kit: With this kit, consumers can quickly and easily transfer an IRA into precious metals.

        • Reasonable shipping rates: All packages shipped out from U.S. Gold Bureau are typically priced at $15, which includes insurance and signature confirmation of delivery.

        • Transparent pricing: The only fee that might be added on to any transaction is the shipping cost. All other fees are included in the displayed price.

        • Negotiable bulk pricing: While not well advertised, bulk pricing is available for large value items or large quantity of a single item. Customers will need to call to discuss volume discounts.

        by Ashley Eneriz Senior Staff Writer, Personal Finance

        Ashley is an expert finance writer who worked for 12 years with top names in the industry, including Discover, The Hartford, ScotiaBank, Chime and Synchrony. She joined ConsumerAffairs in 2022, and specializes in coverage of banking, credit repair and debt management. Her writing has also been featured in Forbes, Time, Yahoo, MSN and Reader’s Digest. In her personal life, she enjoys homeschooling her three daughters and writing children's books.

        U.S. Gold Bureau Company Information

        Company Name:
        U.S. Gold Bureau
        Year Founded:
        North Mopac Blvd.
        Postal Code:
        United States

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