Upstart Auto Refinance

I'm happy with your company, but you could learn to bend a little bit. First of all I came to your company under the impression that I wouldn't have to make my first payment for 2 months once approved, not once you sent the payment to my previous lender then my payment would be due the next month. I asked why they weren't honoring their letter that was sent to me. I didn't get a good answer. Then I asked for my due date to be moved 11 days later and still not a good answer.

While the payoff portion of my refinance seemed to go smoothly at first, the company who was holding my car note did not receive the payoff check from Upstart. Thankfully, I was keeping an eye on it and reached out for help before my account was debited twice. There were several communications back and forth between Upstart, the other company, and me, and we finally got it resolved. Even though the process wasn't easy-breezy, Upstart was very communicative and responsive to me, which I appreciate.

Awesome process from start to finish. Reduce my note and interest payment. Real stress free customer service. I’m looking forward to using them in the future. Love the line of loans options available. I’ve only made two payment so far and the automatic draft makes it easy to pay. I don’t have to worry about forgetting to make the payment. I have multiple auto loans.

From the time I was approved it was a really easy process. They were great. The only thing I would change is the fact that you have to add a bank account. There are only two options for adding the bank account linking through a 3rd party or submitting a voided check. Plaid, the 3rd party could not find my bank and I do not use checks. I would change that aspect to allow for customers to enter in their routing and account numbers.

I used Upstart for a debt consolidation loan and then an auto refinance loan. The process was pretty seamless. For the auto refinancing, I gave them the details of my car, and the lienholder, and then they worked with them. It was pretty simple. For the debt consolidation, I gave them a copy of my monthly income. It was fairly easy. They communicated through emails and it was straightforward.

Upstart is one of the best experiences I’ve ever had when dealing with financing of a vehicle. This company goes above and beyond for their customers! They are extremely patient and are willing to help you understand the process. They saved me during a hardship I was having and I am beyond grateful for Upstart. Thank you!

I did a car refinance and the process was really easy and good. I called them about questions, and they always had answers.

Upstart was offering the best rate. The lending process was all done online. I had to complete an application and submit the necessary documents. They said they’d mail the check. The application process didn’t take long at all. The whole experience was quick, seamless, and modern.

I was able to get a loan easily with Upstart. They look at other factors such as income, other than just credit score. The process was completed in a couple of days and the techs were very cooperative. People should give them a try if they can't get a loan any place else.

This process was super simple and Upstart made the process seamless. At Any time I could login and see what was going on with my application. That was the best part. When I needed to speak to a person they were easy to reach and made certain I was happy with the resolution.