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I honestly, have just had issues with logging in to set up a direct deposit. Something told me that this could be a sign and to read the reviews and BOY am I glad that I did. DO NOT put your MONEY in this institution until they start earning better reviews and providing different experiences. Cutting up my card and sticking with my current institution.
I just had the worse experience I have ever had trying to get a small refi loan, only #7K. I was told one rate by one SoFi rep and then when applied, the offered rate was higher. When I called their customer support, their only explanation was that the first rep was wrong. It was higher, but not significantly, so I decided to go ahead with the loan. Big mistake! Since I am self-employed, I had to send in last two years tax returns. No big deal, but their upload process did not work so I had to go through a few more hoops to get them the returns.
They then sent me a request for an explanation on why there was a difference in my business income between the years. I had to write a letter stating that my business is project related and some years are better than others, but the lowest year was still over $125K and the high was near $190K (remember this is for a 7K loan). They said they could not include my wife's income of nearly $65K in their equation. Incredible! Then they send a letter saying my explanation was too vague and I needed to add more detail. I was about to walk away at that point, but they said that this was the last thing they needed. Not even close.
After they accepted my second letter, they then requested more information, including my Birth Certificate! At this point, I told them to cancel my application. This transpired over several days and cost me 3-4 hours. One last time --> for a $7K loan. BTW, my pulled credit rating was near 850. I will run away from ever using SoFi again, and I encourage you to avoid at all cost. Perhaps they are better if you are not self-employed, but what a terrible experience.
Updated on 04/16/2019: Here it is April 16th 2019. The company Sofi is still give me the run-around about getting my money. They still have my account frozen. I need help? Somebody help me? I don't know what to do anymore so if somebody is out there that had the same problem and finally got the money tell me how they did it.
Original Review: March 19th 2019 I had a deposit sent to SoFi. By March 22nd they tell me my account is restricted and here it is now April 8th and my account is still restricted. They keep giving me the same rehearsed speech about inconsistencies. Nobody really knows why they got my account Frozen and to this day I still have not got my money back and I'm fixing to sue them too for stress, causing a hardship on me. So my advice to anyone do you not go to SoFi.
I took out a personal loan with SoFi. I contacted them today telling them that I request paper statements and I won't have computer access or internet access anymore. They said their "policy" doesn't allow for paper statements. I asked for them to send me this policy in writing, they refused. I asked repeatedly who are they regulated by, they refused to answer. I asked for a copy of our email chat, they refused to send me a copy. I asked for the reps last name and her title, again refused. I told the representative I will be reporting them to the correct agency to governs them, but she refused to tell me who that is. I have since found out and will file this report.
It all could have been solved if my first two concerns were addressed. I am extremely stressed out having just gone through hospitalizations and a 12 hour surgery. I will be contacting my attorney. Whoever heard of someone who won't issue a paper statement monthly. What if I wanted to mail in my payment. What if I want to see my balance. Would I have to make constant phone calls? I don't have the time or energy to do this. I am 71 years old.
Oh boy where do I begin?! What a bunch of zombies. First off, I am self employed with 3 years of booming tax returns, and a FICO of well above 750, ensuring that I am a well qualified candidate for the personal loan. First off, nobody here knows what the heck they are talking about, especially when it comes to the IRS tax code and establishing a new purchase. I have 2 investment properties listed on my schedule E, and I had just purchased my 3rd property 3 weeks ago (and have proof, of course), yet they still denied me because they BELIEVED that there MIGHT BE a small CHANCE that I would use the proceeds of the loan to improve my other 2 properties.
Mind you my two other properties are already fully remodeled and rented. I offered to give them proof of new purchase, yet they still denied my loan for the sole purpose of not believing that I had just purchased a new property and even offered to prove it to them. Just completely ignorant, even the supervisors and underwriters. After reading reviews of this place, I am glad they denied me. I decided to go with another lender and got approved without any issues. This place is a joke and a waste of your time.
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DO NOT believe them if they encourage you to apply. They completely screwed my credit score. I had an excellent credit score of 810, which I worked hard to build over the years. I needed a personal loan. I knew 100% my income was more than enough to get a loan, but the only issue is that I had a different employment (in between a 1099 and w2).
I felt my paperwork might be missing, so I checked with them first. I spoke to THREE different representatives. They all encouraged me, stating that "Don't worry, with your current paperwork you should be fine" and telling me that I should be okay, etc etc. I applied, and sure enough, they came back saying that same documentation I told about to their representatives suddenly was not sufficient. Pulled a hard credit check, which knocked my score down from 810 to 680. They have a "speak to the CEO" button, but it leads to to yet another person 'responding on behalf of the CEO'. I don't know if they are good or bad in other ways, but in this particular aspect they screwed me over big time. Bottom line: BE VERY CAREFUL.
Ok so, I had to do more research about SoFi, because for whatever reason, they froze my account without any type of explanation. The day they did it, 2 days ago, I sent them an email, letting them know, that if it was because I was transferring my money to different accounts, I have my reasons to do this, is some type of strategy that I learned to create relationships with other financial institutions, but at the same time, I wasn’t going to close my account with them, and they didn’t answer. Today I’m extra mega pissed, for obvious reasons, I NEED MY MONEY!!! And still haven’t received a ** email back.
If I don’t received an answer from them tomorrow morning, at noon I’ll be heading to get a lawyer and will proceed to sue this people for mental stressful damages on illegally restricting and freezing my money without an actual explanation. This situation makes no sense at all. Their communication is very poor, or non-existent. Once this issue gets resolve, I will NOW definitely closing the account with them.
If there was a zero that's what I would give them. I got my first deposit and they restricted my account just like they've done everyone else's. They said they were checking transactions but I have made no transactions other than the deposit. I have filed a complaint with the Better Business Bureau and I have also contacted my attorney. I have sent them emails telling them to close the account immediately and transfer my money back into the account I transferred it from. This is definitely some kind of scam. Buyer beware. Don't ever open any kind of account with this place. They suck you in with all of their good benefits as they call them and then freeze your account. My lawyer is prepared to seek legal action if necessary so I hope it's monetarily worth it to them over the amount that's in my account.
I opened a SoFi Money account because I fell for everything they had to offer. After a week of using my debit card and making small local transactions (grocery stores, etc.) they restricted my account and prevented me from using all of my money. I called their customer support multiple times in hopes of an answer as to why I have been the victim of such an inconvenience, and every time they say that they have no control over why it happened, always blaming an "inside team" for the decision. I have asked for the number of this "inside team" to reach out to them directly and instead they insist that they will be calling me.
Still no call after being promised a call yesterday! I have bills to pay and all of my funds are in this SoFi Money account and with no way to lift the restriction until this fake inside team takes 7-10 business days to deal with it, I am hopeless. I have never felt so strongly towards a business to take the time out of my day and write a review, but I am doing this to warn prospective SoFi customers. Do you like being in control of your money? Do you like being able to use your hard earned money whenever you like? DO NOT open a SoFi Money account. Do your research, there are plenty of other banks offering what SoFi has. Wanting to use your own money should not be this hard. I may get my money back at some point, but one thing I will never get back is my time.
It took months to get my loan approved through SoFi (understandable since they were wildly popular). Their process is promising - take into consideration education, history while issuing a loan. I have excellent credit, solid history, etc. and qualified/received the loan. The experience was off to a solid start. I never missed a payment, and pride myself on a consistent financial history. Now I am in the midst of trying to sort out injustice with a notoriously corrupt mortgage service company whom Sofi sold my loan to. All I can do is pour through one-star reviews of others who are sharing a similar experience.
My battle is just beginning with the mortgage company and, from the looks of it, I will be just one voice in a sea of collateral damage. That said: I would not be going through this right now had I not chosen SoFi in the first place. I understand SoFi is trying to disrupt the loan industry. Their principals about transparency and my interactions with them were well despite workload delays.
Where the sense of betrayal comes in begins with their selling my loan off to Shellpoint Mortgage. It is not much different than, say, hiring a housekeeper and then finding out months later she duplicated your housekey and gave it to a gang of burglars. These are my finances, my credit history, and now they are being mistreated by a company I certainly would have avoided had I done a quick search of. I will revise this feedback if anything changes, but for the time being, I stand by this statement: SoFi offers support to financially reliable people and then sells their loans off to predatory, corrupt organizations.
The restriction was lifted on my account and I am very happy with that result. I do think how they handled the situation was poor and when a restriction needs to be placed on an account a phone call notifying the individual should take place. Finding out by your card declining only causes panic and confusion. The agents I spoke to besides the team leader were not equipped to handle this situation and this caused unnecessary stress. I understand this is a new product and it’s bound to have some trial and error but I believe the time that SoFi has been around they could have much better customer service than what was displayed. I still expect some follow up and will be in contact as this caused much stress.
I received my paycheck on 3/22/2019, I got my notification from my SoFi Money App around 5:50am EST. I go to work and take my lunch at 12:27pmEST. I get to the Wilmington Market and try to purchase my lunch at which point they tell me my card was declined so I try to use the ATM and again it says "Bank Unavailable". So I call the number on the back of my card and I get this very nice gentleman who reassures me that the restrictions should not have been put on the card and that they should be lifted within the hour (said probably faster but just to be cautious and within the hour). Said I would receive an email about the restriction but that they'll be in contact with me to make sure its off. Okay no problem all is well, my coworker bought me some lunch so okay for now. Around 1:05pm EST I get an email but this email says it would be resolved within 7-10 business days.
Now I am alarmed because that is a long time for someone who does live paycheck to paycheck. My car is in the shop right now and I am supposed to pick it up Saturday but if my funds aren't available how am I supposed to do that? I have my own set of bills, so I call the number on the back of my card once again 855-456-7634 and this agent (Taylor) reiterates that yes there is a restriction on my card which means I cant do anything at all with it and when I asked if there was anyone else I could speak to she says "Well my supervisor is going to tell you the same thing, that theres nothing we can do" which I understand, theres only so much a customer service rep can do but goodness sake at least make me feel somewhat better. This is my livelihood and for her it was just whatever.
The first gentleman was very kind but lied to me, then this girl was just cold. Finally I get ahold of a team lead which isn't quite a supervisor but she was very kind but again informs me that this MORNING an email went out about a list of accounts that were flagged. Why? Why would my account get flagged? No answers, not one answer. Just more "I am so sorry but we cant do anything". I switched to SoFi at the suggestion of someone I trusted and because they work there and HIGHLY recommended SoFi Money but its turned into a huge disappointment. Noone can help me and I feel that once I am able to even get my funds that I will just cancel my card all together. I understand security measures and even told the first agent that I would rather be safe than sorry however 7-10 business days?? That's absolutely absurd and unacceptable. You have my money and can't tell me why I am unable to access it.
I have money on my account and used my card twice and they restricted it. Now I stranded with my 2 yrs son cause I visited VA and I live in NC and can't get gas or a room and they said it's gonna taken 24 to 48 hours to review account. This is the worse.
Hi Teresa, this is very concerning indeed. Can you call us so we can review the details of your account?
Signed up and they deposited my checks then turn around and tell me they need to verify me after the checks been deposited. So now they are holding my money and stalling because they are trying to scam me out of my money. Terrible.
Hey Manuel, we'd like to look into this deeper for you. Can you private message us your email address?
Shady and fraudulent. They sent me a cash offer to apply for a loan consolidation, which I did. Then they sent me a bonus second offer, to complete the application, which I did. After I signed it, they would not honor their word and provide the incentives they promised. Management was completely nonplussed by the fact they had blatantly lied to me about the provided incentives. Luckily, I had time to cancel before the paperwork was final. Avoid this company.
Hey Jenn, this is very concerning indeed. Can you send us a private message with the email address used to create your account? We'd like to try and make this right.
I have had a SoFi loan for four years and never once was I late on a payment. Last year my husband became ill with cancer. We had a lot of out of pocket expenses on medical and I missed a couple of payments. I had other creditors in the same situation but when I contacted them every single creditor found a way to help me. Yes some of my accounts were terminated and others I set up a different payment plan etc. SoFi has offered nothing except poor information, assistance and I owe over $1000 to just get within 30 days late. This all happened about five months ago and my credit rating has plummeted. I cant get past 45 days past due even with paying additional money to try and get caught up.
My payments are $682 and I have been paying during the month except not in one payment but biweekly. I am still in arrears and it just keeps going downward. The customer service varies on who you talk to that day and some have been rude or simply had no idea how to help me. I have been told so many things by so many people at the company. The only offer for help is for my account to be current and they will put one of my payments toward the end.
I had decent credit and it's gone in a blink of the eye. Avant Credit served me well these past few months and let me make half the payment I owe and then add on the remainder later. That helped a lot, others set up a payment less than what I normally owed each month and will have those paid off soon. This has made me anxious and ill and worried in trying to meet medical bills and work with this gangster of a company. Sorry that is how I feel.
I've been in business for 23 years. I have had personal loans from time to time without any complications. I have been receiving SoFi mailings for months now when I got one that caught my attention by the low interest rate. Well as I'm sure you can figure out I decided to go ahead and see if it was really in my interest to take a vacation. So I began the process and right out of the starting gate red flags began to pop up for me. The website does not work correctly and you are forced to contact them through other means. I chose instant chat. Well that went kind weird because every time I asked a question I was put on hold for minutes at a time. No exaggeration here. Ok funny weird but not that alarming yet. Then I was told my interest rate. Not as good as stated in the mailings but still pretty good and I get it, it's a tactic to hook you.
Now they wanted a copy of my driver's license. This made me uncomfortable seeing I had to upload it via the web but still it's 2019 and we are not in the stone age anymore but then I realized this isn't my first rodeo and I don't ever recall having to submit a copy of my driver's license. Now it gets really juicy. They requested paystubs. Now at first you might think this is normal but I can't even remember the last time I was ask for a paystub to verify my income seeing how there is a little thing called a CREDIT REPORT. Did you even look at my credit report?!
When I told them I was self-employed they requested 2 years tax returns. TAX returns!!! I'm only taking out a small personal loan not buying a new house. This was the straw the broke the deal for me. They asked if I was LLC or sole proprietor? What's the difference in relation to the personal loan I asked. I should have asked her if she even knew what LLC was. The way she kept putting me on hold all the time she could have the time to look it up. She then said all I needed to do was upload my 1040... LOL. Are you kidding me. You want me to upload my tax return via the internet! I don't think so mostly for security reasons and my taxes are a little more complicated than just a 1040. Ask your CEO if his taxes are as simple as a 1040. Mind you, this is all for a small personal loan. I know this is more serious for most people but for me it was for foo money.
I began to wonder about the tactics of this company and decided to google reviews on them and just as I suspected not good at all. It seems to me they want prey on the vulnerable just by their tactics. I felt like I was 18 years old again. I just purchased a new $40,000 truck and all I had to do was sign for it. I get it they need proof but it was the way they handled the whole process that began to raise red flags for me. They are definitely trying to prey on those that are in need. Be cautious if you move forwarded with them and positively get everything in writing before you agree to anything!! For me the loan was just play money to take a vacation, maybe do some home improvements so I passed on it. I see someone else had a problem getting off their mailing list. That will probably be my demon now.
Hey Lewis, thanks for the feedback. Here at SoFi, we value transparency. That's why our rate ranges are available online, and our pre-qualification process does not impact your credit. We hope to earn your business in the future.
The application process was fairly straightforward. It required a photo of the ID, front and back, a pay stub and a couple pages from the bank where the funds were to be issued. Within a day or two, it was approved and about a week or two to fund the account. I used both the call center and chat line for questions and both were very prompt in picking up and very helpful and easy to talk to. I plan to engage SoFi again for refi's in the near future. We'll see how they do in that market.
After applying for student loan refinancing, I received daily requests via email and calls for additional information. They had all of my loan documentation and asked for payslips, tax returns, IDs, etc. to then ask for my graduate diploma. After this they told me I was ineligible because my school was not on their list - which is consistently ranked among the top 10 in the world, by the way. I don't even understand why this matters as my loans are not with my school, but with the U.S. Government! I digress. The point is it was a huge waste of time and not an easy process at all. I have an incredible credit score (above 850), have paid diligently and on time for the duration of my payback period, and my annual salary is higher than my total loan balance - their loss.
Hey Ashley, we understand how frustrating it can be to not have a ReFi work out. We appreciate this feedback and have forwarded it on to the necessary parties.
Do not waste your time with this company. Every time you call them it's like reinventing the wheel. It seems they don't take any kind of notes so the next representative can pick up where the last one left off. Also promised phone calls back never happened. This company kept us on the hook for 2 weeks working my daughters refi student loan. We jumped through hoops getting them all the paperwork they needed for the loan. We were working a 20 year loan from the very beginning of the process. We came down to signing day and they even sent out the disclosure statement but at the very last second they said they could not give us the 20 year that we worked so hard on. "Sorry but the best we can do is a 10 year loan." Do not even consider them. Customer service is terrible, they lie, and are very deceitful!
Hi Steven, thanks for sharing your thoughts. Would you mind sending us a private message with the email address used to start your daughter's account? We'd like to look into this further.
We attempted to refinance our son's student loans and knew if we went on as co-signor he would get a better rate. We initially applied for enough to pay off all four loans. As a mortgage underwriter myself I knew we would qualify because the debt to income ratio would have been 17% with high income and high credit scores. We were denied after uploading all required docs. When questioning what DTI ratio they were using they said they don't use debt to income and couldn't tell us how they determined we weren't eligible because their information was proprietary. We asked if we could refinance some of the loans (45,000 instead of 65,000). They couldn't tell us how much he would be eligible for because that information was proprietary also. They suggested we apply again for a different amount and see what happens but couldn't tell us how much to apply for because, again, it was proprietary.
We did try 45,000 and two days later were denied again but they can't really explain why. It's proprietary. In the course of two weeks We've spoken to at least 8 different people and nobody could answer questions with any kind of knowledge of what they were even doing. This is a company full of data entry people who don't know how to do anything but input information and see what the computer spits out. They don't underwrite loans, they recite computer generated information with no idea of what any of it means. I've finally decided if you have a six figure loan amount and a 200,000 or higher income you might be approved. They are not out to help the average, or above average borrower. Elite borrowers are what they are after.
Hi Chris, thanks for your feedback. We understand how frustrating to not get a loan you were hoping for. Here at SoFi, we are a conservative lender. When considering a co-signer we like to ensure they are able to comfortably take over the entirety of the loan, along with their regular financial responsibilities, if that scenario arises. We hope this helps.
Background: I graduated with a healthcare degree 8 years ago with about $217k in student loans, up to which I've been paying for at max monthly (and diligently, never faulted). I make a decent 6-fig salary with 800+ credit score (which was tainted by this whole SoFi crediting process). I reside in an apartment in a large city, therefore I do not have any home/car accounts. I pay my credit cards in full & always on time. I was looking to refinance the remaining balance of my student loans - ~50k so that I could eventually start up my own practice and contribute more to my savings. I even had my father (who has amazing credit) to co-sign for me.
After a frustrating 2-3 weeks of back & forth with SoFi due to "missing documents", I get declined for reasons unfathomable and vague. Mind you, I spoke with multiple representatives along the way, always having to repeat facts that I had mentioned previously to someone else. They would call me at work up to 3x daily to ask for more and more forms. I hung in there because a hard pull had already been done that brought my credit score down 7 points. Perhaps my salary needs to be $600k+ or my credit score needs to be a perfect 850... Who the hell knows. I'm just happy they stopped calling me incessantly and wasting my time. If you're applying, may the odds be ever in your favor.
Nearly a month ago we applied for debt consolidation loan. It was pre-approved for $75k with personal scores over 730 and more than $300k in annual household income. They said 2 to 4 days... Well, every week they would ask for some additional documentation. Then nothing for days. Finally, after a month, they said no and provided no real reason other than we had credit card debt (the purpose of the loan was to capture this - so that was apparently a surprise). No one has any idea what they are doing when you talk to them. They called us repeatedly and request the same information. So, now my credit score has dropped as a result of their pulling it, and they had the same information at the end that they had during the "pre-approval". My experiences is that they are either disingenuous or they so disorganized that they really can't pull this off. I personally recommend avoiding them.
If I could give no stars I would. Approved for a personal loan. Never told that I had to have a personal checking account. Evidently brokerage or money market accounts don't work. I was told, "Go out and open a checking account and send us a voided check." If I was told this upfront I would have gone elsewhere. A complete waste of time.
I apply for a personal loan with credit score of 778 and got pre-approved for the loan. I went ahead and upload my identity and income documents and finished the application with one hard pull on experience credit report but I got decline in less than 48 hours. So I called and asked for explanation, they told me they can't verify my identity so I asked what information exactly is missing or is wrong or if I can provide them more identity documents or security questions from public record can fix this but they reject my request and they said they would not share the reason.
Also they won't give me any option to verify my identity but the funny part is when they encouraged me to reapply with new hard pull. So the question would how come I can be approved if I provide them same identity information and what would be different from first application? So I believe they are shady and they are not honest with their customer and it's my responsibility to let everyone know about them. Thanks.
Thank you for considering SoFi. While we can not release the details of our identity verification policies, we would like to assure you this is for the safety and security of our members and applicants. We regret if these circumstances have contributed to a negative experience for you. We wish you the best of luck moving forward and hope you consider us in the future.
SoFi has handled my student loan and an investment account. They have been prompt and transparent in all communications. They require a lot of documentation but customer service is unparalleled. I highly recommend this company!!
We are thrilled to hear that you had such a positive experience with us. We strive to provide a customer experience that is second-to-none. Thank you so much for providing this feedback and don’t hesitate to reach out if there is anything we can do for you!
I applied for personal loan after they pre-approve for 50k, my FICO is 815. They first asked for my pay stub, I provided that, after few days they asked for w2 & 1040s, I provided that. After few days they asked to verify 1040s so sent me 4056T, I filled the form and uploaded that. After all the info given no response for 2 weeks. I finally chat with the customer service rep, she said because my income is complex, what is complex about a job which I am paid for and have proof of income and she said it's taking time and they want to give me best rate possible, really they gave the rate during pre-approval. Anyways after all that they send email saying declined my loan request, reason I may ask? Oh no reason given, for that I have to contact their credit department again. Which makes me think they did not have any reason. They just gather all your private info and sit on it, maybe sell it to third party. Do not apply with them.
Our pre-qualified offers are based on stated income and information obtained through a soft credit inquiry. As a conservative lender we are careful to verify any information used to provide a pre-qualified offer. To clarify, we consider any self-employed income ‘complex’ as it is a bit more difficult to document and verify. We do regret that we were unable to earn your business. If you would like any additional information regarding your application, please give us a call.
I spoke to someone and told them that I wanted to purchase a church to convert to a home. The person said that was a cool idea, but they could not get me a mortgage loan as it was zoned as commercial (even though I had authorization to change the zoning). They suggested I try the route of personal loan. I answered a few questions and got "PRE-APPROVED" for $50,000. I did not finalize the last steps (of a hard pull) because I did not have the accepted offer from the people I was buying the church from. Today they authorized the sale and I contacted SOFI to confirm the offer was going to be "pre-approved" still once they confirmed the details on my credit report. It turns out, the person on the phone said that I can not use the "PRE-APPROVED" loan on real estate purchases.
So one said, I can't use the mortgage so go personal, then the personal said I can't use it on real estate and turned down my application. I would not have put in a final offer on the place if they had not "PRE-APPROVED" me for the loan. I will NEVER do business with them on future business loans and I STRONGLY recommend that no one do business with them if they don't even communicate between departments about what is an acceptable loan is and what "pre-approved" loans actually mean. Tomorrow, I have to run around trying to find a $45,000 loan so I can close on the property that I already agreed to because a SOFI "PRE-APPROVED" Loan does not mean what it seems means to every other person on this planet. I am frustrated and mad as a man can possibly get.
We regret that you had such a frustrating experience in applying for a loan with SoFi. At this time, SoFi does not allow our personal loans to be used for real estate purchases. We would like to have you speak directly with one of our licensed mortgage officers who can go over what would be needed to help you purchase the property, if possible. Please give us a call at (844) 763-4466 so we can discuss in further detail.
I have a big student loan debt from Sallie Mae, and I've been having a hard time even finding a company who will accept me based on my loan amount and the school I went to. SoFi preapproved me, and I applied on Friday. I sent in my latest paystub as it had requested, only to be declined by Monday. I called to inquire why, and the man on the other line stated that they couldn't verify my employer name even though it stated my employer's name right at the top of my paystub. I explained this to him, and he told me to reapply again and basically subject myself to a second hard credit pull. I did this yesterday, and was denied again by today for the same reason. So I called them and couldn't fathom why they couldn't verify my employer.
I am a freelance worker at a great commercial studio, I go by a day-rate and get paid monthly, so my paystub may not look like everyone else's but it is still valid. I was transferred over to a manager and he explained to me that it wasn't just they couldn't find my employers name, but "there is a system of checks and balances in place that's been working for them for a long time now, and it just can't verify your income". I sent them my paystub from this past Friday that I got off of ADP, and it still wasn't good enough. I asked if there was anything else I could send to prove that I'm employed and that I'm actually at work right now, even while writing this review, and he said no.
There wasn't any other form I could send them to prove I'm making money in order to pay for my rent, loans and basically just to live. He did tell me though I could try to apply again with a different paystub (subject myself to a third hard credit pull, only to have the same awful results with no way to resolve any of this). He said he would never discourage me from applying for a consolidation. Of course he wouldn't, it's his job not to. So thanks for nothing!
We regret that you had such a frustrating experience in applying for a loan with SoFi. We would love an opportunity to review the details of your application and see what we can do about providing some clarity on the decision that was made and ensure that it was processed according to our policies. Please give us a call at (855)456-7634 so we can discuss in further detail.
This is a long story - but a thorough one. In short PLEASE SAVE YOURSELVES! Do NOT apply or bother with SoFi!!! A few months ago, my student loan payments shot up to a rather insane amount, and I decided to seek refinancing through another lender. After receiving several mailers from SoFi, I decided to give it a shot and do some recognizance. I spoke to a lovely gentleman who was very informative and helped me with the application process.
Since I am not the primary income-earner in my household, I was not surprised to learn that I would need a co-signer. My husband gladly agreed to co-sign for me, and we were on our way; that is, until a few weeks later when I went to check in on our applications and it appeared that on Sofi's end, we still needed to provide documents, however on our end, it showed that all required documents had been submitted and our application was being reviewed. I called SoFi Customer Service, and the gentleman I spoke with said that he would inquire with the tech team and call me back within 48 hours. 48 hours came and went- with no phone call.
I checked our applications again and saw that we needed to provide more information, although it was unclear what exactly we were missing. I called customer service (again) and was informed by Tori that I needed to provide my home address. I was stunned since I have never been asked to do this before. I inquired as to why this information was required, explaining that I was fearful of providing my physical address and the reason behind that fear. She said she would check with the underwriting team and get back to me.
The following day, another customer service representative (Tori) sent me an email stating that I would have to provide my actual home address. I called back, asked to speak to Tori, and was transferred to Jonah. I gave him a brief rundown, and asked what the legal basis was for requiring us to provide a physical home address. He put me on hold, came back and said that we had to provide it. I said that we provided an address and that a that a hard credit pull was already done on both myself and my husband, and the address we provided WAS our address.
He stated, "are you stating that you live at such and such an address?" to which I replied, "no I do not actually reside there but it is the only address we have ever needed to provide to anyone". Jonah then had the audacity to reply with "you're not giving me a straight answer". I ignored the comment and we circled around this insanity for 20 more minutes until he stated that Sofi needed our physical address to prove that we resided in California. I was completely befuddled by this since we provided a plethora of documentation that proves beyond a shadow of a doubt that we lived, worked and paid taxes in the state of California. In fact, it would be impossible to prove otherwise.
After pointing this out to Jonah, I called him out for essentially calling me a liar. He said that I must have misunderstood. I encouraged him to check the recording since I am certain that I did not misunderstand what he said, and we ended the conversation shortly thereafter. However, it occurred to me in the hour that followed that Jonah's explanation didn't actually make sense and I wanted to obtain a clearer answer.
I called again, and asked to speak to someone that was above an account specialist, and was transferred to Josh. I asked Josh if he wouldn't mind explaining what Jonah was referring to when he stated that providing a physical address would verify that we lived and worked in the state of California. Josh informed me that the information Jonah provided me "wasn't exactly correct". If you listen to the recording, you will hear Josh say something to the effect of "I'm not going to go into it now but our policy is that we need to have your physical address”. I again asked why and this time I was told that it was to “prove identity of the applicant”.
We all know this is a load of horse poop. I explained to both Jonah and Josh that due to privacy concerns, it is impossible to determine where my physical address is regardless if I provided it or not. I presented this question to Josh: How can Sofi prove that we are not simply landlords who pay the utility bills for the home in which the services are provided? It was a question he could not answer. After consulting with an attorney, I felt satisfied that this was an insane request. While I am aware the request is not illegal, it is also not state law that we have to put our safety at risk for reasons that SoFi refuses to disclose.
My husband makes north of $300k a year, holds two Masters Degrees (I hold one Master’s Degree), we own property and are active members of our community. We cannot recall a time (even when purchasing our home) where the requirements to obtain a loan were so inconceivably difficult. What made our decision to go elsewhere easier to make was the fantastic luck we had in finding the terrible reviews SoFi had. Nearly every single review indicated that high earners were put through similar insanity, only to be subjected to multiple requests for documentation, rude customer service representatives, humiliation and loss of time; only to rejected in the end. It's unfortunate that I didn't read these reviews earlier as it would have saved us time and aggravation.
We regret that you had such a frustrating experience in applying for a loan with SoFi. According to the Customer Identity verification requirements of the Patriot Act, we are required to confirm a physical US address for all applicants. We understand that you have taken serious measures to protect your identity and that these circumstances can be frustrating; however, we are legally required to verify a physical address for every applicant. We hope this helps.
I regret that I did not research this company before I submitted my information and applied for a loan. I do not know the outcome, because I am still within the process. However, I applied 2 weeks ago. They have asked me for the same set of documents 4 times. I have even spoken to them twice and had them send me an email so that THEY can upload the information. Even after doing that, I received another email telling me my application is not complete because they need... (you guessed it)... the same information I've sent them already.
If I am asked for my ID and my 1120S (2 years) one more time, I will pull out of the loan process. And when I complained that I do not appreciate wasting my time and getting on the phone to have them upload documents I have already sent, I am subjected to an agitated response. The woman actually said to me, "We can get into the back and forth of whether you actually gave your documents to someone - but it is clear to me you didn't!" I was shocked because I was looking at the email I sent the other customer service agent at SoFi with my attachments. If I hadn't already taken the hard credit hit - I would have immediately walked away. But I'm hanging in just to get the final answer. Please, do yourself a favor. Pass on this finance company.
We are incredibly regretful to hear that you’ve had such a frustrating experience in applying for one of our loan products. Based on your explanation, it sounds like you’ve received a very subpar and unacceptable level of customer service and we would love a chance to rectify this for you. Please give us a call at (855)456-7634 and request to speak with an account specialist so that we may assist in resolving your concerns and completing your application.
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