SoFi Reviews

Worst experience I have ever had in my life. I’m a 750 score and they asked me to unlock my Experian account and I did, then they said it wasn’t unlocked. Then, when I challenged them, it was okay. Waited 8-9 days for the loan, and then they said they needed the TransUnion credit Bureau unlocked. I did that and an agent said it wasn’t unlocked again. But I challenged them again and all of a sudden their site was behind. So I asked where my loan was at, and immediately said I didn’t qualify. This is a joke and took over 10 days. Please stay away from this bank. All communication was done over a text, never a call. HORRIBLE EXPERIENCE!!!!

I am a new SoFi customer and they were great to deal with. Our loan went through and we are very satisfied with it...however...I made my first payment on Friday April 3rd 2026. After I made the payment I noticed that if I signed up for auto pay, it would reduce my interest rate by .25 percent so I signed up. After I signed up I thought I had better check to make sure they would not take out a double payment on my checking account. The representative assured me that the next payment would come out in May and they would not take out a double payment.

If I could give this company 0 stars I would. I am writing this review because what I experienced with SoFi’s loan application process was not just frustrating, it directly impacted my ability to move forward financially, and it stemmed from incorrect guidance provided by your own team. While completing my pre-approved loan application, I accidentally selected the co-borrower option. Recognizing the mistake, I immediately contacted SoFi support for help correcting it.

I applied for a personal loan with SOFI. Worst mistake and waste of time! I was “approved” very quickly but then the hulahoops began. I submitted all of the information asked for and never heard another word. I called numerous times and was told the review process takes time. No email communication. No text to me at all. I received ONE phone call informing me they needs just one more clarifying piece of information. I submitted it and crickets again. I finally called AGAIN and was told that they were going I require more verification AGAIN! At that point I had enough! As politely as I could I told them to cancel and delete all of my information as though they never knew my name. I’ve bought a house easier than this experience was and WOULD NEVER RECOMMEND this company to ANYONE! I spent over a month wasting my time with them. Steer clear and don’t waste your time!

Keep in Mind I am a customer of Sofi going on 2 weeks. Having said that, I can say most of my experience has been very good. I can navigate the app. Until I couldn't. Autopay setup for your personal bill paying is easy enough. Follow the prompts. Easy peasy not so Japanese....eee. There is a process glitch that begins and posts as "pending". If, for instance, you have a bill due for your car loan on the 5th of every month. The app with indicate that payment is pending 8 days, before the due date, and is notifying you of this payment as pending on that day, 8 business days prior, the due date being April 5th. Don't know about you, but that caused serious concern on my part. Was payment being processed/delivered on the 24th of March?

Don't. Just Don't. They will steal from you. $10 a month out nowhere is $120 a year. That is apparently their base card, bringing it to now it is the worst card you could support. So, this makes Sofi Plus actually $240 A YEAR. Sofi Plus is like having a normal card that you don't pay $240 a year for. Very Shady Company.

I find the way Sofi handles payments as well as showing what is due and when need's more work. You cannot go to the home page and see when your payment is due. This is something you have to hunt for. I made a payment and 9 days later it still was not reflected in the balance, when it cleared the day after the payment was made. I went to chat and they said it was reflected and I need to reboot my computer. After checking every day and nothing changed, I did what they said and low and behold it changed. If this truly was the issue it would be that way with other companies (which it was not).

I applied for a mortgage loan with Sofi and they didn't send my pre-approval on time. The excuse was the loan officer and surgery and then the dog had surgery. This is not acceptable coming from such a large company. The market doesn't care for this and we are extremely dissatisfied because our credit was pulled and request was not fulfilled.

Had a home equity loan with SoFi and consolidated both my mortgage loans into one loan with another bank. My new lender wired funds plus 3 days interest to make sure everything was covered and SoFi waited for a week, then decided to deny the wire stating more was owed as of a later payoff date. They made no effort to contact anyone with any issues and instead delayed the process and wired funds. They refused to accept the original terms without me paying over $500 additional. I am getting penalized for their mess up. I will never get any sort of loan or product from them because this is very shady practice on their end, especially for a simple payoff.

Terrible customer service and 0 protection to the members. We have 2 accounts 1 with SOFI and the other with BOA, both what unauthorized charges from a company. BOA gave me the money back in 24 hrs and a digital card until a physical card arrived in the mail. SofI is telling me they can't credit me the money until the investigation is done and no digital card so I have to wait until my card arrives in the mail. There is no number to call, just a chat

Contacted customer service regarding a referral reimbursement and was told their referral department would look into the issue. Learn after waiting a week and half that SoFi does not have a referral department and the call was cut off. Why do they lie to the customers and don't honor their referral offer. Not a company to be trusted. Will not recommend anybody anymore.

These people are terrible. 1800customernoservice is inadequately trained and no one can think outside the box. Terrible experience from the beginning. Never back here! If I could give less than a 1 I would.

Wanted to open just a savings account and take advantage of the 4.0% APY they advertised all over the web. I ended up with a savings AND checking account, neither with a 4.0% APY--checking was 0.5% and savings was 1.0%. Trying to contact a human was next to impossible and when I finally did, I realized leaving my money with Marcus By Goldman Sachs was a much better option. Sofi = Deceptive Advertising. This bank is for the young generation who want bitcoin, stock trading, etc. all in one. I prefer traditional brokerage accounts for investing.

I’ve been a loyal cardholder for years, but the sudden increase in the annual fee feels completely unjustified. There was no meaningful improvement in benefits, no added value, and no clear explanation for why the cost happened. It comes across as a cash grab rather than a customer‑focused decision. What’s most disappointing is the lack of transparency. If a company is going to raise fees, the least they can do is communicate clearly and offer options. Instead, long‑time customers are left paying more for the same service. I've cancelled and won't return as a customer. Not sure why my friend who referred me is not being charged and I am. Makes absolutely no sense.

I have been with SoFi trying to run a day trading account. They have locked me out so many times that finally I lost over $2,000 because they wouldn't let me sell a stock when it was on the decline. I'm closing my account. My account was up to $26,000. Now it's at $24,000 and change. I even put an additional $300 to satisfy them but they didn't do anything and I lost that money too. There's a snapshot of what my account looks like after they lost over $2,000.

Zelle payments went through fine. It was quick and easy. But upon completion of the trip, I was expecting a $300 refund to help me in the place I moved to.

I would like to start a scene. I have never dealt with someone so stuck on a simple issue and refused to go any further to investigate anything. I went through the application process and locked in my rate. I had deadlines approaching, but they would be met. I was then told that they could not offer me that rate anymore because they could not meet the deadline. After giving up and hanging up the phone. A different representative called me to ask if I wanted to complete my application because the deadline is coming close.

Took a loan a long time ago to pay off cc debt. That went well and the APR was much better than the credit cards. However, looking into the HYSA with offers of 4% or more, and NOT FINDING OUT UNTIL AFTER SIGNING UP FOR ACCOUNTS that the rate is really 1% unless you pay for their SoFi Plus program, have 5k of monthly direct deposits,, and other requirements not divulged until after you set up accounts with them. That was dirty, and I'm out and cancelled the accounts.

I sold my home and put my proceeds into a Sofi savings account to earn their "special offer" of earning 4.5% interest on my account. Within a month, they had lowered my interest rate and sent an email telling me so. When I called, they said it was because of changes in the market. (The market is up, by the way.) The offer was to last for six months. They totally scammed me. I'm a 74-year-old widow living on Social Security so I guess I'm a prime target. Stupid me.

I submitted the initial loan information and within a day I started getting a lot of spam associated with the email address used. Each day I got more spam. They obviously sold my email address to a lot of businesses.

OK bank if you only use their credit card. For any real banking needs, stay FAR away. They have an arbitrary daily limit of $50K for ACH transactions, and take five days (yes, FIVE DAYS) to do an ACH transaction. Bush League. Their assistance is a robo chat that escalates to a noob human who is poorly trained and of little help. If you need real banking services, do yourself a favor and go to a real bank.

I will keep saying it and repeat it again, if you have not tried Sofi then you are really missing out. They are absolutely awesome!! People kept telling me on well you will lose your personal service and one on one customer service! Not a chance. I don’t care that they are not in front of me. They are without a doubt the best service I’ve ever had. I’ve gotten more customer service and support from this online banking team that I ever did in person. Do not let the thought of an online bank scare you, if these guys keep going the way they are. I want to work for them cause I’m a customer service trainer and they all are spectacular in both service and options.

I’ve got an 808 credit score and make over 100K a year — and they still treated me like I didn’t matter. Customer service is a mess, language barrier everywhere, and they clearly don’t understand crypto (which they act like isn’t even an asset). Feels like all they care about is clicks, not customers. Don’t waste your time — skip their ads and move on.

Customer service is not great. They share tour data with 3rd party joint marketing partners. Especially insurance. Then these partners turn around and invoke SoFi is their marketing spiel to scare you into giving more data or even purchasing insurance you do not need. Scare tactics in the name of SoFi. I called SoFi to get a list of these partners, and was transferred to 5 different people, each passing the buck. “We don’t have that list read your terms and conditions “ I did. If they are sharing (selling) your data mentioned in the terms and conditions, shouldn’t that list be available to your customers.

This company does not have its customers' best interest in mind. They have terrible customer service and are not willing to help their clients at all. Do not put your money in their hands and do not give them any of your business.

This bank holds policies that discriminate literally only against disabled people. Their employees refuse to listen. They will regurgitate "I'm sorry for that experience," and then go on to do the exact same discriminating.

Very misleading advertising. I wanted to sign up for the 4.5% interest rate. You have to make an account before you see that you only make 1% interest. If you want to pay $10 per month, you can make 3.8% interest. There are so many tricks and twists. If you meet a bunch of criteria you can get 4.5% for 6 months. But if you ever stop your direct deposit, you pay $10 per month. What a ripoff. With the online reviews being so negative and the robo-chat helpdesk, I think I will cut my losses now and look elsewhere. I got suckered by the high rate advertisement.

SOFI Heloc requires an instant draw of 90% resulting in it not actually being a HELOC. As well, the line of credit is only open 3 years. They additionally charge and absorb an amount of administration and origination fees. If you value money, time, and efficiency, SoFi is the last bank on earth to do business with.

Apply for a loan. Received notification that it was approved at 11:33 on 8/28. Then signed Truth in Lending documents only to receive a letter via email to inform me that I was denied due to.."they aren't able to offer the terms I requested". WTH.. Sofi stated the terms, I just agreed to them. When called, I was informed that they could verify my banking information even with a voided check. Simply....Awful.. Never doing business with them again!

Unacceptable support. It should not take three chats and three phone calls to resolve. The application frequently messes up. Not clear directions, if you make one change it can easily throw you out. The empathy expressed by the representatives is inaccurate and not helpful. Do not use SOFI!