SoFi Reviews

I find the way Sofi handles payments as well as showing what is due and when need's more work. You cannot go to the home page and see when your payment is due. This is something you have to hunt for. I made a payment and 9 days later it still was not reflected in the balance, when it cleared the day after the payment was made. I went to chat and they said it was reflected and I need to reboot my computer. After checking every day and nothing changed, I did what they said and low and behold it changed. If this truly was the issue it would be that way with other companies (which it was not).

I applied for a mortgage loan with Sofi and they didn't send my pre-approval on time. The excuse was the loan officer and surgery and then the dog had surgery. This is not acceptable coming from such a large company. The market doesn't care for this and we are extremely dissatisfied because our credit was pulled and request was not fulfilled.

Had a home equity loan with SoFi and consolidated both my mortgage loans into one loan with another bank. My new lender wired funds plus 3 days interest to make sure everything was covered and SoFi waited for a week, then decided to deny the wire stating more was owed as of a later payoff date. They made no effort to contact anyone with any issues and instead delayed the process and wired funds. They refused to accept the original terms without me paying over $500 additional. I am getting penalized for their mess up. I will never get any sort of loan or product from them because this is very shady practice on their end, especially for a simple payoff.

Terrible customer service and 0 protection to the members. We have 2 accounts 1 with SOFI and the other with BOA, both what unauthorized charges from a company. BOA gave me the money back in 24 hrs and a digital card until a physical card arrived in the mail. SofI is telling me they can't credit me the money until the investigation is done and no digital card so I have to wait until my card arrives in the mail. There is no number to call, just a chat

Contacted customer service regarding a referral reimbursement and was told their referral department would look into the issue. Learn after waiting a week and half that SoFi does not have a referral department and the call was cut off. Why do they lie to the customers and don't honor their referral offer. Not a company to be trusted. Will not recommend anybody anymore.

These people are terrible. 1800customernoservice is inadequately trained and no one can think outside the box. Terrible experience from the beginning. Never back here! If I could give less than a 1 I would.

Wanted to open just a savings account and take advantage of the 4.0% APY they advertised all over the web. I ended up with a savings AND checking account, neither with a 4.0% APY--checking was 0.5% and savings was 1.0%. Trying to contact a human was next to impossible and when I finally did, I realized leaving my money with Marcus By Goldman Sachs was a much better option. Sofi = Deceptive Advertising. This bank is for the young generation who want bitcoin, stock trading, etc. all in one. I prefer traditional brokerage accounts for investing.

I’ve been a loyal cardholder for years, but the sudden increase in the annual fee feels completely unjustified. There was no meaningful improvement in benefits, no added value, and no clear explanation for why the cost happened. It comes across as a cash grab rather than a customer‑focused decision. What’s most disappointing is the lack of transparency. If a company is going to raise fees, the least they can do is communicate clearly and offer options. Instead, long‑time customers are left paying more for the same service. I've cancelled and won't return as a customer. Not sure why my friend who referred me is not being charged and I am. Makes absolutely no sense.

I have been with SoFi trying to run a day trading account. They have locked me out so many times that finally I lost over $2,000 because they wouldn't let me sell a stock when it was on the decline. I'm closing my account. My account was up to $26,000. Now it's at $24,000 and change. I even put an additional $300 to satisfy them but they didn't do anything and I lost that money too. There's a snapshot of what my account looks like after they lost over $2,000.

Zelle payments went through fine. It was quick and easy. But upon completion of the trip, I was expecting a $300 refund to help me in the place I moved to.

I would like to start a scene. I have never dealt with someone so stuck on a simple issue and refused to go any further to investigate anything. I went through the application process and locked in my rate. I had deadlines approaching, but they would be met. I was then told that they could not offer me that rate anymore because they could not meet the deadline. After giving up and hanging up the phone. A different representative called me to ask if I wanted to complete my application because the deadline is coming close.

Took a loan a long time ago to pay off cc debt. That went well and the APR was much better than the credit cards. However, looking into the HYSA with offers of 4% or more, and NOT FINDING OUT UNTIL AFTER SIGNING UP FOR ACCOUNTS that the rate is really 1% unless you pay for their SoFi Plus program, have 5k of monthly direct deposits,, and other requirements not divulged until after you set up accounts with them. That was dirty, and I'm out and cancelled the accounts.

I sold my home and put my proceeds into a Sofi savings account to earn their "special offer" of earning 4.5% interest on my account. Within a month, they had lowered my interest rate and sent an email telling me so. When I called, they said it was because of changes in the market. (The market is up, by the way.) The offer was to last for six months. They totally scammed me. I'm a 74-year-old widow living on Social Security so I guess I'm a prime target. Stupid me.

I submitted the initial loan information and within a day I started getting a lot of spam associated with the email address used. Each day I got more spam. They obviously sold my email address to a lot of businesses.

OK bank if you only use their credit card. For any real banking needs, stay FAR away. They have an arbitrary daily limit of $50K for ACH transactions, and take five days (yes, FIVE DAYS) to do an ACH transaction. Bush League. Their assistance is a robo chat that escalates to a noob human who is poorly trained and of little help. If you need real banking services, do yourself a favor and go to a real bank.

I will keep saying it and repeat it again, if you have not tried Sofi then you are really missing out. They are absolutely awesome!! People kept telling me on well you will lose your personal service and one on one customer service! Not a chance. I don’t care that they are not in front of me. They are without a doubt the best service I’ve ever had. I’ve gotten more customer service and support from this online banking team that I ever did in person. Do not let the thought of an online bank scare you, if these guys keep going the way they are. I want to work for them cause I’m a customer service trainer and they all are spectacular in both service and options.

I’ve got an 808 credit score and make over 100K a year — and they still treated me like I didn’t matter. Customer service is a mess, language barrier everywhere, and they clearly don’t understand crypto (which they act like isn’t even an asset). Feels like all they care about is clicks, not customers. Don’t waste your time — skip their ads and move on.

Customer service is not great. They share tour data with 3rd party joint marketing partners. Especially insurance. Then these partners turn around and invoke SoFi is their marketing spiel to scare you into giving more data or even purchasing insurance you do not need. Scare tactics in the name of SoFi. I called SoFi to get a list of these partners, and was transferred to 5 different people, each passing the buck. “We don’t have that list read your terms and conditions “ I did. If they are sharing (selling) your data mentioned in the terms and conditions, shouldn’t that list be available to your customers.

This company does not have its customers' best interest in mind. They have terrible customer service and are not willing to help their clients at all. Do not put your money in their hands and do not give them any of your business.

This bank holds policies that discriminate literally only against disabled people. Their employees refuse to listen. They will regurgitate "I'm sorry for that experience," and then go on to do the exact same discriminating.

Very misleading advertising. I wanted to sign up for the 4.5% interest rate. You have to make an account before you see that you only make 1% interest. If you want to pay $10 per month, you can make 3.8% interest. There are so many tricks and twists. If you meet a bunch of criteria you can get 4.5% for 6 months. But if you ever stop your direct deposit, you pay $10 per month. What a ripoff. With the online reviews being so negative and the robo-chat helpdesk, I think I will cut my losses now and look elsewhere. I got suckered by the high rate advertisement.

SOFI Heloc requires an instant draw of 90% resulting in it not actually being a HELOC. As well, the line of credit is only open 3 years. They additionally charge and absorb an amount of administration and origination fees. If you value money, time, and efficiency, SoFi is the last bank on earth to do business with.

Apply for a loan. Received notification that it was approved at 11:33 on 8/28. Then signed Truth in Lending documents only to receive a letter via email to inform me that I was denied due to.."they aren't able to offer the terms I requested". WTH.. Sofi stated the terms, I just agreed to them. When called, I was informed that they could verify my banking information even with a voided check. Simply....Awful.. Never doing business with them again!

Unacceptable support. It should not take three chats and three phone calls to resolve. The application frequently messes up. Not clear directions, if you make one change it can easily throw you out. The empathy expressed by the representatives is inaccurate and not helpful. Do not use SOFI!

Very negative experience with this incompetent company. Representatives provide false information, and they do not honor their promises. I'm taking my business elsewhere, as companies should be loyal to their customers and honest.

Started using this bank instead of Fifth Third (a brick and mortar bank) in July of 2025. I hate it. They have lied about everything. I thought I was getting a $300 bonus for being a new customer but I only got $50. Somehow I was 3 days shy of getting my next paycheck which would have gotten me the $300. $50 is NOTHING! If you said direct any money into investing, you have to wait days before you can withdraw it if you decide too. Loan companies often don't recognize places like Sofi as a real bank because they aren't brick and mortar. I got turned down for a loan because of this. I feel like they sucker you in and it's one lie after another. Don't do it. Go to or start with a brick and mortar bank.

Complaint against SoFi Bank NA. On Friday, August 2nd 2025, I was notified by SoFi bank that my account was locked due to unusual activity. I checked my account and found $240 missing and a notification that an Apple phone accessed my account. I immediately called and reported the theft and asked them to stop the transaction. I was told I had to wait until it went through and to file a dispute.

I contacted them 2 months ago to possibly take out an equity loan to consolidate debt. I was asked to complete all the documents uploading which I did. Never heard back, my application got closed without notice. I tried contacting them, then I was told my case was being reassigned. The man it was reassigned to I reached out, he promised me a call back either way, never happened. Then out of the blue I get a sales pitch call asking how they can help? I literally applied for a loan uploaded docs and he had no clue what I was talking about, he also Never called back. Worst company ever. No one kept their promises and without even notifying me closed my case, never even got to an underwriter for review.

I had a terrible experience with SoFi for my mortgage loan. After receiving a pre-approval letter and submitting all the requested financial documents, I was confident we were on track to close on time. However, just one week before closing, my loan was denied. Fortunately, my realtor helped me find a new lender who was able to get everything sorted out. That lender informed me that based on the documents I provided, SoFi should have been able to tell me within 48 hours that my loan would be denied. The lack of communication and transparency from SoFi was extremely disappointing and nearly cost me my home. I strongly advise against using them for a mortgage loan. I wish I had seen the reviews here before working with them.

Run away! It has been 30 days; I am making my first payment on my loan and still have yet to receive all the funds! They refuse to hold off on payment until issue is resolved. No one is taking accountability, and I am out $7300, defaulted on the loan that the money was meant to pay and now am in collections, receiving fees AND these clowns are not helping. Emails, phone calls, live chat and everyone keeps giving me a different story. I have contacted CFPB and tomorrow morning an attorney. This place is fraudulent!