Sanctuary Metals Reviews

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About Sanctuary Metals

Sanctuary Metals specializes in precious metal investments through cash purchases and self-directed individual retirement accounts (SDIRAs). It offers a range of products, including coins and bullion, with secure storage options available for both purchase methods. Sanctuary Metals states it’s committed to transparency and personalized service.

Pros
  • No minimum investment requirement
  • 100% online coin purchasing
  • Free shipping on all orders
  • 24/7 online chat support
  • Direct contact with owner
Cons
  • IRAs require phone contact
  • $30 setup fee for IRAs
  • Annual storage fees ($225-$275)
  • Higher fees for segregated storage

What is Sanctuary Metals?

Sanctuary Metals assists individuals in diversifying their financial portfolios through the sale of precious metals. It provides these metals via cash purchases and self-directed individual retirement accounts (SDIRAs).

Sanctuary Metals offers gold, silver, platinum and palladium as bullion or a variety of coins. It also offers free shipping on all purchases, whether through delivery to your home or an IRS-approved storage facility.

Sanctuary Metals serves clients both within the U.S. and internationally. Clients benefit from direct contact with the company owner rather than customer service agents or middlemen.

How does Sanctuary Metals work?

Sanctuary Metals provides access to investing in precious metals through both cash purchases and self directed individual retirement accounts (SDIRAs). Here’s how each process works:

Cash purchases

  1. Explore product options: Visit the Sanctuary Metals website to browse various coin types in gold, silver, platinum and palladium.
  2. Choose your products: Add your selected coins to your cart and proceed by clicking the checkout button.
  3. Complete your purchase: While you can view and purchase coins 100% online, Sanctuary Metals prefers clients to complete purchases over the phone, especially if the purchase amount exceeds $1,000.

    Luke Losinsky, the CEO of Sanctuary Metals, said: "I have just found (phone purchasing) to be better for the customer. That way, we can explain which product would be best for them and their situation. Once we agree upon a product, we create an invoice for them and they can pay either by check or wire transfer while we walk them through every step."

  4. Receive your metals: After your purchase is confirmed, your coins can be shipped directly to you, with free shipping for all cash purchases, including international orders.

Self-directed individual retirement accounts (SDIRAs)

  1. Call Sanctuary Metals: Start by calling 949-861-7727, Monday through Friday from 9 a.m. to 8 p.m. Eastern. You can also arrange a phone appointment on a Saturday or Sunday by contacting Sanctuary Metals via email (info@sanctuarymetals.com) or online chat (available 24/7, though response times may vary).
  2. Complete your application: Once on the phone, you’ll be directed to the website where you can fill out your application.

    Losinsky, the CEO, told ConsumerAffairs: “We want to emphasize that we will be holding the customer's hand through the whole process. That way they feel comfortable and understand exactly what they're doing.”

    Potential clients can also email Sanctuary Metals to request a link to the online application. However, the final setup will require a phone conversation.

  3. Fund your account: After your application is approved, you’ll need to provide funding for your account. Clients can roll over funds from eligible accounts, such as 401(k)s. Once the account is open, the trust company will handle the rollover paperwork and communicate with your previous custodian.
    Note that a one-time account setup fee of $30 is required, along with an annual fee ranging from $225 to $275, depending on your storage preference.
  4. Finalize your purchase: After funding your account, Sanctuary Metals will help you purchase your selection of precious metals. These can be delivered directly to you or stored in an IRS-approved depository. 

Sanctuary Metals products

Sanctuary Metals offers a diverse selection of precious metal products to meet various investment needs. Customers can choose from different types of coins and bars, each with its own unique characteristics and appeal. The table below provides a brief description of each product type along with examples of available options.

Sanctuary Metals pricing

Sanctuary Metals charges a one-time account setup fee of $30 for SDIRAs. An annual fee of $225 applies for nonsegregated storage (where your precious metals are stored with those of others), while segregated storage (where your items are stored separately) incurs a fee of $275.

If a customer rolls over more than $50,000 into an SDIRA, Sanctuary Metals will cover the first three years of fees by crediting their account with precious metals equal to the fee amount.

Sanctuary Metals offers a variety of precious metal products, with pricing that varies based on factors such as the type of metal and current market conditions. It provides free shipping on all products, both within the U.S. and internationally, regardless of whether your precious metals are shipped directly to you or to an IRS-approved storage facility.

Is Sanctuary Metals legit?

Yes, Sanctuary Metals is a legitimate precious metals dealer and self-directed individual retirement accounts (SDIRAs) administrator. Losinsky, the CEO, stated: “We prioritize our clients' needs and strive to provide them with the best service possible.” Sanctuary Metals is a good option for customers who want a personalized investing experience with direct access to the company owner.

Sanctuary Metals FAQ

What metals does Sanctuary Metals offer?

Sanctuary Metals offers a range of precious metals, including gold, silver, platinum and palladium.

Where does Sanctuary Metals store my precious metals?

Sanctuary Metals offers storage options in IRS-approved depositories. Clients can choose between segregated storage, where their metals are stored separately, or nonsegregated storage, where their metals are stored with those of other customers. Alternatively, clients can choose to have their metals shipped directly to their homes.

How long does it take to set up an IRA with Sanctuary Metals?

Setting up a self-directed individual retirement account (SDIRA) with Sanctuary Metals can be completed in as little as 24 hours.

Can I purchase gold online with Sanctuary Metals?

Yes, customers can purchase gold and other precious metals online through the Sanctuary Metals website. For purchases totaling $1,000 or more, the company strongly recommends completing your transaction over the phone.

Still have questions?

Sanctuary Metals Reviews

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    Page 1 Reviews 0 - 10
    Punctuality & SpeedStaff

    Reviewed April 7, 2026

    Luke at Sanctuary Metals was very helpful with the rollover process with my old 401k. The process was very easy I was surprised. Tanner and Conner at the trade desk were very helpful and fast with all my questions about my metals.

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      Customer ServiceStaff

      Reviewed March 26, 2026

      Acquiring precious metals from Sanctuary Metals was the best experience we have ever had. And, we have had many such acquisitions spanning many years. Even though our purchases were not massive, we were treated like royalty the entire time. We were not just a number but felt like we were real people and that we mattered.

      Sanctuary Metals' knowledge of the market was impressive. We worked with Luke and Matt who were professional in all aspects of the transactions. For our own reasons, we processed our purchase as two different transactions and there were two different parties involved. She took that extra wrinkle in stride and carefully tracked every part of each transaction. Luke guided us through every aspect of the deal from deciding what to purchase to ensuring that we did actually receive just what we wanted. Everything proceeded flawlessly. I would have liked to have found this dealer much sooner in life. I can recommend Sanctuary Metals and Luke and Matt in particular, to others looking to add some precious metals to their portfolio. Overall, the experience was very pleasant and worry free.

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      Customer ServicePricePunctuality & Speed

      Reviewed Feb. 26, 2026

      RUN AS FAST AS YOU CAN FROM Sanctuary Metals, Luke & Allen are con artist and will screw you. THE 1/2 SPECIAL SILVER GRIFFIN COINS THEY PUSH ARE WORTH A 1/2 OZ NO MORE. Don't fall for their BS. They are your best friend until you try and sell something then they won't take calls or emails. If you have already moved your IRA to them try and sell some for yourself -- you will see the BS cold shoulder, then move your IRA to another company and cut your losses.

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      Sanctuary Metals
      Response from Sanctuary Metals
      Hi Kurt,
      Thank you for taking the time to share your review — we truly appreciate the opportunity to address your concerns. It’s possible that you are using the statement value reflecting spot pricing rather than the actual value of your holdings. As noted on your quarterly statements, custodians report spot value for reference purposes.
      One of our Customer Care representatives has already reached out to help clarify this and answer any questions you may have. We’re committed to making sure you feel fully informed and supported, and we’re always here to help guide you through any part of the process.

      We look forward to assisting you further and ensuring you have a clear understanding of your account.

      Profile pic of the author.
      Staff

      Reviewed Jan. 31, 2026

      I initially chose Sanctuary Metals because I matched with them through consumer affairs, and I am very delighted that I did. William provided me with top notch service. He was very helpful and was committed to helping me make an informed decision.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 16, 2026

      Sanctuary Metals agent answered my call in minutes. Another agent helped me with all I needed when my premier agent was out sick. They followed up with emails promptly and are very helpful. Thanks Matthew.

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      Customer ServicePriceRates

      Reviewed Oct. 22, 2025

      Sanctuary Metals were able to review a quote I had gotten from a local shop and were actually able to offer me the same products at a lower price, at 0.9% over spot. I purchased some silver through them and am very happy with my experience. They deserve more credit for their hard work and great customer service.

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      Customer ServiceStaff

      Reviewed July 24, 2025

      I rolled over my IRA with Robbie’s help, and it couldn’t have been easier. Josh was fantastic when I decided to buy some gold for my collection. His detailed insights into the market were invaluable, and the transaction was handled with utmost care. Shipping was faster than I anticipated, and everything was packaged securely. Great work, Sanctuary Metals.

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      Customer ServiceStaff

      Reviewed July 23, 2025

      I've done a couple of cash purchases for silver, and each time, Luke has been there to make it easy and informative. The shipping times are impressive, and the customer service is just as good as the products. Sanctuary Metals, you've got a fan here. Her expertise was evident as she walked me through each step.

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      Punctuality & SpeedStaff

      Reviewed July 21, 2025

      Fantastic experience with Sanctuary Metals! Their expertise in Gold IRAs is unmatched. They helped me diversify my portfolio with high-quality gold, and the delivery was fast and secure. Highly recommend!

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      Staff

      Reviewed July 21, 2025

      Sanctuary Metals made investing in precious metals a dream. The staff was so helpful, and my silver bars arrived perfectly. Highly recommend them! Sanctuary Metals is my new favorite company. Their team guided me through my silver purchase, and it arrived in pristine condition. Five-star service all the way! My IRA rollover into silver was handled perfectly.

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      Sanctuary Metals Company Information

      Company Name:
      Sanctuary Metals
      Website:
      sanctuarymetals.com