Prudential Annuities Reviews

Prudential is 3 days late on my deposit - Every time I call, they say it will be there today - It never shows up.

Prudential insurance in Omaha is a piece of garbage. The Prudential insurance company sucks!!

Several years ago my financial person set me up with the annuity. He is no longer my advisor. Left Morgan Stanley. This decision for annuity was the a terrible decision. Dealing with Prudential customer service was horrendous! Not educated with their programs. We have changed the monthly deposit date to work with my needs. And do you think the deposit happens timely. No! I would never ever recommend Prudential. And the staff is worthless!

Prudential Securities in Syracuse NY is nothing short of horrible to deal with. Their ability to service my account with them in the past 40 years has been non existent. They don't care about anyone unless they are making tons of money off you. The call center has got to be the worst ever.

I am the trustee and personal administrator of my cousins annuity with Prudential. Actually to her entire state. Trying to make this claim with annuity has been ongoing for months. They tell me to do this. I do it then they say we need that. I do that and then they tell me oh you need this back-and-forth back-and-forth back-and-forth. Today I said I want resolution right now and after 14 minutes I got cut off. The agent did try to call me back, but for some reason it didn’t go through and then the office was closed. Major frustration continues.

I understand that I likely purchased this annuity at a time when the market was falling. However, my other 401K and IRA's have been increasing since the market has turned itself around a bit and returned to their prior balances. However, with the Prudential Flexguard, I'm still at a significant loss. I so regret buying into this annuity and advise everyone to take a long hard look before jumping in. I don't know what kind of investment mixes they utilize but they're not lucrative by any means. Am considering pulling what money I have in the annuity and taking a hit. This is the bulk of my retirement savings and don't want to be at a continual loss long term.

My wife and I discovered that we had been victims of unethical business practices by our “trusted financial adviser”, had been giving us false information, verbally and in writing, taking actions that were clearly not in our best interests. He then made false assurances, provided fraudulent financial reports, to delaying our discovery of his deception, until he earned yet another commission.

My father had a small (<$5000) annuity left when he died in January of this year. There are six beneficiaries named. I am one of them. My portion comes out to <$700 total. I filed the claim in June (there were several delays, they sent me an outdated claim form). I had called Prudential customer service for assistance in filling out the claim forms and opted for a lump sum payment. I received a letter from Prudential that I will be paid monthly payments via paper check for $8.63 until, hold on, MARCH OF 2029. I was not told when filling out the form that a lump sum payment was not an option. In fact, I was told to choose between lump sum and monthly payments.

After losing my father in September 2019 I began the process of collecting on his annuities policies left for me and my sister. I have continually been given incorrect information first by Kathy ** in Delaware who sold my dad the policies. Once the paperwork was sent in with information on how I wanted to have the funds distributed I received a call from a man who did not identify himself properly. He wanted me to give permission over the phone for payments to start immediately. Not knowing if it was a legitimate call from Prudential and because it completely went against the paperwork I had filled out I repeatedly said no and requested the information be sent to me for review. This call was ignored and the checks began arriving. I have not cashed them as this was not what I wanted.

I rec'd my tax form, did not take out enough tax on the distribution I requested in Sept. 2019. Called for amended tax form, couldn't understand the person in customer service, have to jump through hoops to get to c/s - really don't like this company, but too late to change now. Finally, after demanding that I get a revised tax form for taxes held - will email me the proper form. FINALLY!!!

1 - Customer Service reps are mostly subcontractors located off-shore. Difficult to understand. Not very helpful. They keep asking the same questions over and over again. Purposely undertrained.

I called Prudential to ask some tax related questions for my grandma who is a US citizen if doesn’t live on the US. After asking me a million questions about my name and other stuff and basically treating me like I’m some nuisance to get rid of despite my politeness the lady transfers me to a certain David who can help me. After David has zero interest in finding out what my question is because he obviously doesn’t like his job he tells me he can’t tell me anything and I need to get data from the IRS and gives me completely incorrect data about what my grandma needs to fill out.

Prudential and the representative agent are only agreed to take your money, not caring how to better manage your savings & retirement. They work for their own profit only! Be aware of this if you choose Prudential. I want to state this, so this will not happen to other people!! I had an annuity account with New York Life and was not happy with the 1% given, and was advised by a Prudential agent that they could handle and do better than the 1 %, to end up making 0%!

I also am the victim of a huge financial annuity loss December 2018 by Prudential/AXA! Like those who have lost upwards of $60-70,000 in value of their portfolio I experienced the same. I have tried for six months (as of April 2019) to close out my account and have been unable to! From an agent not showing up for a scheduled meeting to calls to the head office to close the account, nothing is moving! Once these crooks have your money, you can kiss your financial future goodbye! Prudential is a Ponzi scheme as many here have related. Without your hard earned money coming into their pockets they have nothing!

Apply for a hardship loan after my son had cancer and receiving a bone marrow transplant. Had all paperwork from the hospital doctor. Bills over $47,000. 2 months later we had a hail storm and wind damage in my house with $15,000 of damage. Requested $25,000 out of my $50,000 available. Gave them over 300 pages of documents and they continue to say not enough paperwork, not enough proof then I was approved then denied then approved then denied over three times. I'm at the end. I never got a penny. Never got a dime out of them. I gave up. Oh after 2 months of fighting for my money the money I put in they will not give me anything. This is an overseas account. They are still in the American money. It's racketeering. Someone needs to get together and have a class action lawsuit against these people. It's unfair. It's not right what they're doing to the American people. They're stealing our money.

They were the most unhelpful people to handle your funds, they all say different things and to this day I am waiting on my funds. It has been months! Set up your own retirement! They are not professional at all!

As of this date... I have lost $60,000 dollars out of my annuity value. Prudential invests in themselves it seems and it's a losing deal. I cannot/will not recommend Prudential. Find someone else for investment management. I never receive any literature from them in the yrs I have been with them. No year end statements no agent calls to review account. Nothing. They took my money and have squandered it. In my opinion, they can't manage their way out of wet paper bag!

I opened this annuity through a broker, and after 10 years it has stopped growing. Knew this up front. No problem, but trying to get my annual check or even my balance was incredibly difficult. I had electronic access up until their "new server". I live overseas, and since they had a problem verifying the ip, because it was Myanmar, their IT department decided the correct approach was for me to purchase (at my expense) a VPN account which I successfully used for the last three years. In August their "new server" no longer allows VPN access, and after a month they had no solution. Kept trying to tell me it was my computer.

I am trying to find somewhere to post my displeasure at this company so others avoid going through the same problems. It’s taken 14 months to cash out my pension plan and I have read the same from other folks. My plan was in the UK so the issue is company wide. For 14 months I went in circles trying to get my money, by the time I did the value of the dollar dropped and cost me a few thousand dollars. I am currently trying to get reimbursed for all my costs, so anyone looking to invest go elsewhere.

My wife and I were told by the Prudential salesperson that we would, if we left or 300k annuity untouch for ten years, we would then be guaranteed a minimum of 60k per year for life. Five years into the contract we learned that we were in fact guaranteed only half that amount. As it turns out, we will have to live into our late 80's to have this investment make sense. The company refuses to allow us a meeting in person with someone from personal relations. It has been a nightmare experience for us. I urge anyone considering a Prudential annuity, or any other annuity for that matter, to consult an independent expert who can evaluate whether this EXTREMELY complex instrument is right for you.

I retired at 53 and chose Prudential to help make it last. After 10 years and somewhat limited funds to invest in, I broke even. They advertise how great they are with money but they only make it for themselves and not the customer. Think twice or 3 times before you pick Prudential.

My grandmother set up an Educational Annuity for my granddaughter. At the time it was set up, my grandmother had my mother's name added as the secondary person that could access the account management. When my grandmother passed away, my mother was the only person that could manage the document. Now that my mother is 87 years old, she was wanting another person named on the account. She wanted to make sure there wouldn't be any problems with the account after her death. Since the account was set up for my granddaughter, she wanted my name to be added to the document. We did that last Fall. Now it is time that we get all of our tax documents in order to do our personal taxes.

There is hardly ever a long wait time on the phone. It's very easy to talk to a person and they're happy to help. But people are nice and also speak Spanish fluently. And the payout options are wonderful. I tell all my friends, family and family friends about Prudential Annuities. Even my dog knows about the payout options.

Prudential Annuities has a decent customer service department. Find a good, trustworthy agent to do business with, and build a long term relationship. If you find the right people (and there are many) your service experience will be a good one. My agent did a transfer of assets from another firm straight into this annuity. I checked with my CPA to see what potential tax implications there might be, and then proceeded. Overall, it was a smooth process without any hiccups. Happy with product and performance.

The experience was ok. It will never be what it was everyone should have there. The people tried to help me the best they could or what they knew theirselves. They were fast and thorough. We did not wait too long. The payout options are pretty good. I do get it but sometimes it was a little fast we need to check our slips and make sure it was all alright. The funding is good and accurate and not fraud. We need to always check to make sure there was not a human error. I always check to make sure you all right and it always is.

I had a policy with this company for several years with a retirement fund savings plan. Three months ago I moved from California to Puerto Rico. When I got over here I start looking for a job to cover my payment of my policy. So I decided to canceled it surrendering it and this company promised to send me a check for the cash value of the policy and ask me to given my new address so they can send me a set of forms to be filled out and return to them. I told them to send them via email and they agree. They send them but when I try to open the secured e-mail it did not open following the instructions they say to follow.

Bought this Pru highest daily lifetime 7 product as it promised to allow market participation with downside protection, but subaccounts in my opinion, since purchase have been corrupted by Pru with Prudential created volatility "stabilizers" for lack of better word to describe them that steal the upside performance almost completely away and am stuck real lying on their guaranteed income returns which means that I am hostage to their annuity as cash value isn't growing at all near the levels it should if they hadn't put those securities into the subaccounts. Should've know this product sounded too good to be true. Avoid my mistake by avoiding Prudential Annuities.

I have been very pleased with the service received from Prudential, the funding options presented, and the payout options available. I was very unsure of the process in the beginning but was walked through each step with great explanation from the Prudential sales team. The funding options fit with my lifestyle and financial portfolio. I am at this point very certain in how and when I am planning to take my payouts, so I am less concerned with flexibility to be honest. At this point, I am more concerned with paying in, rather than withdrawing. However, I believe that when the time comes that I need to discuss withdraw, I will be pleased with the agreed upon terms. The most important thing is to ask questions, and if you can't get the answers you need, ask to speak to someone else. It's your hard earned money. Prudential was very helpful in making me an informed customer.

When I first called to have everything set up I talked to a very nice and polite receptionist. She helped me with everything just in case I didn't understand anything and at the end of she made sure that I was satisfied. Withdraw option was easy. I like that they make sure you are who you are. They have several security questions that they ask you to make sure no one else are trying to be you. I like that my savings are being protected. Moreover, the funding options are great. They have several different types of Trust that you can put your money in and they will help you if you're undecided. Also, I like that they have several payout options. The more the better because not everybody have the same options the way to get paid.

I've had an annuity with them for 10 years and wanted a fixed rate. They offered me a fixed rate and knowing that I took a monthly draw, didn't explain that if I took a draw from this new "Fixed" account I would pay a penalty. Now I'm stuck and they won't do anything about it.

I have a Prudential Premier Retirement B Series Annuity. I intend to annuitize it in 2022, which was always my plan. The withdrawal base is adjusted upward and locked in each time the investments inside the annuity reach a new market high. Step ups have occurred 35 times since my investment date, but the most recent step up was 7/3/2014 - indicating this investment is underperforming virtually EVERYTHING else available in an exceptionally bullish period for stocks. But hey - at least for this crummy performance I get to pay some of the highest fees you can find on planet earth.

The strength of Prudential gave me confidence to invest with them. The advisor was the most knowledgeable financial planner I have ever met. In only a few weeks, he had a tiered plan that made sense. We consolidated some investments that were underperforming and rolled them into a variable annuity that offered low risk, reasonable growth, and a long term solution that lets me focus on other things instead of the ups and downs of the market. Daily rollups are great benefit but I don't expect them to be frequent.:( The financial planner made practical suggestions about withholding cash until distributions begin, and his projections have been spot on! The website is easy to use as well, a great benefit for someone who hates paper and prefers electronic everything. Great job Prudential! You are a good fit for my financial needs and planning!!!

Not the best customer service, but they try. It seems once they get your money, you're not as "important". I wish they cared throughout the entire process. You figure if you have an emergency you should be able to take what you need, if you have it. It was like pulling teeth when I wrecked my car, I needed to take cash out to get a new car. Took me 6 months. It's not as bad as some other ones out there but a little better interest rate would be great. It's not like that would put them out of business. With so many different options out there, I'd be remiss if I didn't say it could be way better. But I'm ok with what I get, just wish it was better.

They were very professional. They helped me understand the process and worked with me to make sure I knew everything about purchasing an annuity through their company. They answered any and all questions I had. Very helpful and easy. Overall it was a fantastic experience. The employees met my needs easily. It was an extremely pleasant experience and I was happy to be able to work with their great employees who helped the process very easy. Twas a wonderful experience. Everyone was so very helpful in explaining all of my options and they met my needs beyond expectations. I'd definitely recommend them.

The people are very friendly and knowledgeable. The staff was very helpful though. I'm sure there's a penalty for early withdrawal and I don't want to do that yet. I want to stick it out and see what happens. You can get it in a lump sum or spread out depending on the amount. I'm not sure of all the details but hopefully I'll get more knowledgeable and educated on this and read everything I can so I can make better decisions and hopefully make some money.

Very good quality. I found it fast and efficient. I am happy I am using this website. I want to recommend it to my friends. They will enjoy the quality. There are many different way I can withdraw my funds. The site is easy to understand and if assistance is needed it is available. The payouts are quick and easy to get. You can just log on when you need to and you are ready. No fuss at all. Just start and it is easy ready set go. Funding is easy. Just sign right in and get ready to go just access this site and you are ready set go. Just start up, find what you want and you are ready.

Amazing service, they explain their services very well, answer every question with gracefulness, professionalism. They also don't have long hold times when calling in. I get to choose when and how much I want to withdraw, I can also set during what periods I want to withdraw and everything is guaranteed. I have period for certain phases to payout like when and how long after I die. Even if it is a lump sum or in small increments. I am able to fund this however I want... increments paid, lump sum, etc.

Words cannot describe how I feel about the customer service team. They are friendly, experienced, and skilled problem solvers! I know I can trust them. Withdrawals are made very easy for anybody who wishes to do so. I am truly amazed by how simple it is to complete such a task! Incredible. The payout options are pretty good. I have seemingly tons of options to make payouts and I tend to use all of them whenever I feel it's necessary. I can't say enough good things about this company. The funding options are great, just like the other parts of the company. Truly amazing.

It was hard to get in touch with someone to discuss payment distribution disputes. Often I would get an automated service and would have trouble getting a real person on the phone. The menu of options did not always address what I was looking for. I was hoping to negotiate a lower annuity payment age but they had a nonflexible distribution age requirement. This is an instance where I wanted to speak with someone over the phone. I was happy with their offered layout options. Although they tried to convince me to get a period certain, I ended up going with life with guaranteed term. I was overall pleased with my experience selecting funding options. They offered me single payment, series of payments or social security, and I chose a series of payments.

An associate will guide you and help you understand the situation. Be sure to give them all the necessary information in order to get the best results and most money possible. I am able to withdraw enough money each month to pay all my bills. They helped me get the maximum amount of money that was due to me. My payments are always on time and accessible whenever I need it. I chose to have my payments come on a monthly basis. That helps me to budget my money instead of a lump sum that I may waste or overspend. They had the funds to help me before everything was settled. So I'm satisfied with their funding.