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After losing my father in September 2019 I began the process of collecting on his annuities policies left for me and my sister. I have continually been given incorrect information first by Kathy ** in Delaware who sold my dad the policies. Once the paperwork was sent in with information on how I wanted to have the funds distributed I received a call from a man who did not identify himself properly. He wanted me to give permission over the phone for payments to start immediately. Not knowing if it was a legitimate call from Prudential and because it completely went against the paperwork I had filled out I repeatedly said no and requested the information be sent to me for review. This call was ignored and the checks began arriving. I have not cashed them as this was not what I wanted.
Recently I spoke with Kevin **, Senior Customer Service Representative who looked into my issues. It took him more than a month to send me a letter denying my request to follow my original paperwork. Because there is no extension I am not able to reach out to Mr. **. When I call the customer service department I am connected to a new rep each time and the investigation into my claim starts all over. Most representatives have no idea what they are doing nor how to resolve the issue. They are rude, disconnect me and fail to call back. Since you rarely get last names and there are no extensions to reach specific individuals you are never able to resolve anything.
I am beginning to believe Prudential continually runs scams like this. I WOULD NEVER INVEST WITH THEM AS I DEEM THEM DISHONEST. In the end they will do as they please despite my wishes. I strongly recommend steering clear of Prudential. I have found annuities make more money for the agents than the policyholders. In particular I would never trust or work with KATHY ** FROM THE DELAWARE OFFICE. She was dishonest, lacks knowledge and now ignores my calls and messages. KEVIN **, SENIOR CUSTOMER SERVICES REPRESENTATIVE FALLS INTO THIS CATEGORY AS WELL. I have given one star as zero stars is not an option.
I rec'd my tax form, did not take out enough tax on the distribution I requested in Sept. 2019. Called for amended tax form, couldn't understand the person in customer service, have to jump through hoops to get to c/s - really don't like this company, but too late to change now. Finally, after demanding that I get a revised tax form for taxes held - will email me the proper form. FINALLY!!!
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1 - Customer Service reps are mostly subcontractors located off-shore. Difficult to understand. Not very helpful. They keep asking the same questions over and over again. Purposely undertrained.
2 - When finally getting to the point of being able to withdraw your funds, the ONLY option one is given is to pick a DATE of the month. Considering Prudential takes 1 day to balance your account, 1 day to send the funds out EFT and DAYS for one's bank to process the deposit, you could wait up to 7 DAYS (maybe more) for YOUR money depending on holidays or weekends.
Requests for Prudential to allow withdrawals on the DAY of the month similar to SS (example - 3rd Tuesday of every month) is simply ignored. RARELY will you get your funds in a reasonable and predictable timeframe. They always have an excuse using the DAY of the month method. "We can't process withdrawals on a weekend or holiday." "Your bank can take 3 to 5 days to release the funds," (Banks never take that long). "The bank is closed for the weekend or a holiday. The stock market is closed for the weekend or a holiday." "Prudential is closed for the weekend or holiday." "It takes us 1 business day to process." "It takes 1 business day for the EFT to process." Based on the 3 business days to process, all the federal holidays and weekends, 8 months (maybe more) out of 12 you won't get your money in 3 days. No salesperson will EVER tell you this when TAKING your money.
I called Prudential to ask some tax related questions for my grandma who is a US citizen if doesn’t live on the US. After asking me a million questions about my name and other stuff and basically treating me like I’m some nuisance to get rid of despite my politeness the lady transfers me to a certain David who can help me. After David has zero interest in finding out what my question is because he obviously doesn’t like his job he tells me he can’t tell me anything and I need to get data from the IRS and gives me completely incorrect data about what my grandma needs to fill out.
Then he hangs up telling me to continue to the survey which I agreed to do and actually cuts me off from doing it. Very unpleasant very impolite two customer service reps. No interest in help, you're a nuisance, a piece of garage to dispose of. I absolutely gave no reason for this. I was very detailed in my question and answers and very patient and nice. I did nothing on my part to warrant this kind of treatment.
Prudential and the representative agent are only agreed to take your money, not caring how to better manage your savings & retirement. They work for their own profit only! Be aware of this if you choose Prudential. I want to state this, so this will not happen to other people!! I had an annuity account with New York Life and was not happy with the 1% given, and was advised by a Prudential agent that they could handle and do better than the 1 %, to end up making 0%!
I have $74K and had to lost $2K in surrender fee and after the first year, the agent came with "good news", "You didn't make any, but didn't lose any too!" He persuade and convinced me that whatever I would make on Prudential, would compensate the loss on penalty paid for taking the money out to make nothing! When questioned, they just said I agreed with everything and the agent is not suppose to handle my account anymore! I am fighting to get the money out from these greedy people! Stay away from Prudential!!!
I also am the victim of a huge financial annuity loss December 2018 by Prudential/AXA! Like those who have lost upwards of $60-70,000 in value of their portfolio I experienced the same. I have tried for six months (as of April 2019) to close out my account and have been unable to! From an agent not showing up for a scheduled meeting to calls to the head office to close the account, nothing is moving! Once these crooks have your money, you can kiss your financial future goodbye! Prudential is a Ponzi scheme as many here have related. Without your hard earned money coming into their pockets they have nothing!
Apply for a hardship loan after my son had cancer and receiving a bone marrow transplant. Had all paperwork from the hospital doctor. Bills over $47,000. 2 months later we had a hail storm and wind damage in my house with $15,000 of damage. Requested $25,000 out of my $50,000 available. Gave them over 300 pages of documents and they continue to say not enough paperwork, not enough proof then I was approved then denied then approved then denied over three times. I'm at the end. I never got a penny. Never got a dime out of them. I gave up. Oh after 2 months of fighting for my money the money I put in they will not give me anything. This is an overseas account. They are still in the American money. It's racketeering. Someone needs to get together and have a class action lawsuit against these people. It's unfair. It's not right what they're doing to the American people. They're stealing our money.
They were the most unhelpful people to handle your funds, they all say different things and to this day I am waiting on my funds. It has been months! Set up your own retirement! They are not professional at all!
As of this date... I have lost $60,000 dollars out of my annuity value. Prudential invests in themselves it seems and it's a losing deal. I cannot/will not recommend Prudential. Find someone else for investment management. I never receive any literature from them in the yrs I have been with them. No year end statements no agent calls to review account. Nothing. They took my money and have squandered it. In my opinion, they can't manage their way out of wet paper bag!
I opened this annuity through a broker, and after 10 years it has stopped growing. Knew this up front. No problem, but trying to get my annual check or even my balance was incredibly difficult. I had electronic access up until their "new server". I live overseas, and since they had a problem verifying the ip, because it was Myanmar, their IT department decided the correct approach was for me to purchase (at my expense) a VPN account which I successfully used for the last three years. In August their "new server" no longer allows VPN access, and after a month they had no solution. Kept trying to tell me it was my computer.
Finally got someone in IT to admit it was because they no way to access the computer in Myanmar to verify it was me. Password, three challenge questions, two factor authentication but gee... no way. Even a pinky swear wouldn't work. Had to call my broker to have them work as a middle man. To eliminate the hassle, I tried to set up an automatic ACH deposit to my stateside bank. Oh we need a voided check, now remember I am 10,000 miles away and no one accepts checks in this country... so obviously no checks. I contacted my VERY supportive bank Navy Federal Credit Union, and they said "no problem" and created a form with the correct routing number and account number in the form of a voided check complete with usage instructions.I have had this account since I was overseas in the Navy which dates back to the 70s but because they numbered the voided check 100... Prudential declined it suggesting that it was a "starter check". No cross check with the institution just NOPE. Avoid these idiots like the plague, and please tell everyone you talk to.
Thanks - ps system wouldn't let me give then a "no stars".
Prudential Annuities author review by Jim Blankenship
Prudential, also known as "The Rock," has been in business for nearly 140 years. Today, Prudential is one of the most recognized and one of the world's largest financial services institutions. Prudential was also one of the few companies that declined to participate in the TARP program in 2009.
Service online: This secure online resource allows customers to access their account any time for checking values, making transfers, and downloading statements.
Retirement Red Zone: Prudential helps to educate and inform consumers through its Retirement Red Zone, named for the years during which it is crucial to turn retirement savings into cash that will last a lifetime.
Highest Daily Lifetime Income: This optional purchase with Prudential variable annuities allows consumers to lock in new account highs daily.
Find a Financial Advisor: Consumers wishing to discuss Prudential annuities can use the online tool to find local Prudential and independent financial advisors.
Roadmap to Retirement: Prudential provides this educational reference to current and prospective customers outlining the steps to take, and the conversations to have, when planning for retirement.
Prudential Annuities Company Information
- Company Name:
- Prudential Annuities
- One Corporate Drive
- Postal Code:
- United States
- (888) 778-2888