Prudential Annuities Reviews

We discovered and reported this pattern of deceit to Prudential and provided a detailed timeline showing just how this deception unfolded as well as numerous emails, voicemails, and text messages supporting our claims. After several months Prudential's response was that their statements and contracts had proper info, and that my complaint was after the right to cancel time period. Don't trust these people, and be very careful to read everything.

It seems that a Fortune 500 company would make a more fiscally sound decision to cut one check and be done with the claim than to pay for monthly checks. Direct deposit was not a option. So they will end up spending much more than $8.63 per month in the cost of watermarked checks, postage and processing just to not pay me a tiny amount of an annuity in a lump sum. RED FLAGS!!! So they sent me 6 checks to me at my house but they were made out to my daughter, whose name is similar to mine. She does not live with me. She is a beneficiary herself, but had not sent in a claim when the checks were sent. So essentially Prudential sent my checks but I can't deposit them.

I have spent the last 2 months trying to get this corrected. Customer service is overseas. They only have first names, which I assume they are assigned when they go to work each day. ("Today your name is Andrew.") They barely speak understandable English and cannot understand me, I have to spell out my words. Also the phone connection is crap, low volume and static in the line. 2 months, numerous phone calls and 15 customer service reps later I haven't received a single check. My daughter hasn't received any checks. When I called today, some guy Earl told me that the claim was "being reviewed by the back office". Really? Of course that's a lie.

These people are tricksters and simply don't want to pay. So much aggravation for so little money. But in the name of doing what's right I'll take it to the next level and file a grievance with the Pennsylvania State Insurance Commission. Prudential Annuities is a scam. They have a documented history of unscrupulous practices and have stolen money outright from policy holders. Google the facts.

Recently I spoke with Kevin **, Senior Customer Service Representative who looked into my issues. It took him more than a month to send me a letter denying my request to follow my original paperwork. Because there is no extension I am not able to reach out to Mr. **. When I call the customer service department I am connected to a new rep each time and the investigation into my claim starts all over. Most representatives have no idea what they are doing nor how to resolve the issue. They are rude, disconnect me and fail to call back. Since you rarely get last names and there are no extensions to reach specific individuals you are never able to resolve anything.

I am beginning to believe Prudential continually runs scams like this. I WOULD NEVER INVEST WITH THEM AS I DEEM THEM DISHONEST. In the end they will do as they please despite my wishes. I strongly recommend steering clear of Prudential. I have found annuities make more money for the agents than the policyholders. In particular I would never trust or work with KATHY ** FROM THE DELAWARE OFFICE. She was dishonest, lacks knowledge and now ignores my calls and messages. KEVIN **, SENIOR CUSTOMER SERVICES REPRESENTATIVE FALLS INTO THIS CATEGORY AS WELL. I have given one star as zero stars is not an option.

2 - When finally getting to the point of being able to withdraw your funds, the ONLY option one is given is to pick a DATE of the month. Considering Prudential takes 1 day to balance your account, 1 day to send the funds out EFT and DAYS for one's bank to process the deposit, you could wait up to 7 DAYS (maybe more) for YOUR money depending on holidays or weekends.

Requests for Prudential to allow withdrawals on the DAY of the month similar to SS (example - 3rd Tuesday of every month) is simply ignored. RARELY will you get your funds in a reasonable and predictable timeframe. They always have an excuse using the DAY of the month method. "We can't process withdrawals on a weekend or holiday." "Your bank can take 3 to 5 days to release the funds," (Banks never take that long). "The bank is closed for the weekend or a holiday. The stock market is closed for the weekend or a holiday." "Prudential is closed for the weekend or holiday." "It takes us 1 business day to process." "It takes 1 business day for the EFT to process." Based on the 3 business days to process, all the federal holidays and weekends, 8 months (maybe more) out of 12 you won't get your money in 3 days. No salesperson will EVER tell you this when TAKING your money.

Then he hangs up telling me to continue to the survey which I agreed to do and actually cuts me off from doing it. Very unpleasant very impolite two customer service reps. No interest in help, you're a nuisance, a piece of garage to dispose of. I absolutely gave no reason for this. I was very detailed in my question and answers and very patient and nice. I did nothing on my part to warrant this kind of treatment.