Prudential Annuities Reviews & Complaints

Page 3 Reviews 80 - 230

JulieBenton, IA

Customer Service

Reviewed Dec. 7, 2015

The customer service is amazing and I am able to access my money whenever I need to get it and use it for something major like a car. It is really easy to understand this stuff.

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PaulLevittown, PA

Reviewed Dec. 3, 2015

The purchase of the annuity went very smooth. Although not planning to draw against the annuity until 65, the option is there to start at an earlier date. Of course if you start earlier the monthly payment is lower.

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bennettNewburgh, NY

Customer ServiceStaff

Reviewed Sept. 8, 2015

I was told that my annuity would yield me a minimum of $60 per year. That was wrong info. In fact, the guaranteed was only half of that. The agent who sold me the policy was either mistaken or lying. It doesn't matter which is the case. Either way, I am out 30K per year for the rest of my life. I have a complaint on file and will take legal action. If you were also so misled by a Prudential agent, please reply here. I imagine that I am not alone.

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DonnaChandler, AZ

Customer Service

Reviewed Aug. 16, 2015

My mother passed away recently and she had an IRA Annuity with Prudential. Chase Bank was servicing the IRA. When I went to them to claim my inheritance, I did not already have an IRA to roll the money over into and I did not want to invest with Prudential. As a result, a lump sum payment was made by Prudential. However, the Investment Banker at Chase informed me that if I reinvested the money right away, there would be no tax liability. But, when I went to an Investment Broker about this, armed with the check I had received, I was told that Prudential would have to back out the lump sum payment and I would have to return the check to them so they can issue a new check payable to the Investment company.

I have been trying to do that but have had nothing but problems with Prudential. I talked to one person who told me that if I filled out some paperwork provided by the Investment company showing my intention to reinvest the money, along with the check, they would issue a new check payable to the Investment company. Then, a couple of hours later, I received a call from someone at Prudential telling me I could not do this. I would have to deposit the check and pay the tax penalty. I then received another call from someone at Prudential stating that my request to have them reissue a new check had been denied because I originally opted for the lump sum payment and that could not be changed.

I was also told by this person that the only possible way the lump sum payment could be backed out is if I went back to the original banker I dealt with at Chase and convinced him to agree to pay any fees associated with this transaction while I was on a conference call with him and Prudential. When I got on Prudential's website to try to get some clear information regarding their policies on Death Benefit payments, there was nothing. The page that the index showed this information was on was blank, and so was the rest of the documentation. I also found out that Prudential is NOT BBB accredited.

This runaround has been going on for about a month now. Hopefully, the Investment Advisor I chose can straighten this out. However, for the record, I would NEVER do business with Prudential and will advise anyone who asks me about it to do themselves a favor and go with another company like Fidelity Investments. Prudential should be forced out of the investment business permanently!

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