Genworth Annuities Reviews

This is the worth company. They've lost records of the insured, send double invoices without updating previous records, and don't even have a way to pay premiums online. It's 2022! Worst. Company. Ever.

Paid life insurance for 20 years through a bank draft. When mother reached 80, the insurance company increased her insurance premiums about $20 each month which supposedly was over their limit for a bank draft without mom’s written permission according to customer services. They claimed they sent mom two letters and since she did not respond, they canceled her insurance. I don’t understand why they could not withdraw from the bank since they had never required a signature in the past and were currently collecting even greater premiums on other policies in our family through direct bank drafts. Found out the problem after mom’s death. We believe this is a ploy of the company to create loopholes to cancel senior citizens policies. Worst company ever!

My mom holds annuities through Genworth. She now has dementia and has to be in long-term care. We have to come up with 3 months of payments then her long term care insurance kicks in. She has cash available. Years ago she had me put on as a power of attorney. We put in all the necessary paperwork to be able to access these funds, but now they tell us something is wrong with the power of attorney. We also have submitted letters from the doctor stating her dementia and not being able to handle financial affairs. Also her medical POA which states we have the right to get funds to pay for her bills. But they keep trying to prolong things. Once in control of her assets will find a different investment company.

If I could give it minus 10 stars I would. Never received one of my checks, which has happened before. I called and reported it, they said they would reissue. 2 weeks later, still no check. Now we are on a month later. Received a call saying they would FedEx the check and I should get it in 2 days. Totally UNACCEPTABLE!!! It is not their money. Sent an email saying it's in my hand by 4 pm or I would be sending them a bill for the inconvenience this has caused me. You got it, no check, bill sent. Very Inept Company.

Genworth Annuities has provided me with great and quality services and I'm very happy with the outstanding outcome. My pay-out options and funding needs have been met. I would recommend them to everyone looking for the same work needed done as I have. People should use this company.

Genworth Annuities is great to deal with. They are fast, easy and convenient. When looking at getting withdraw options each person is different. They offer what's best for you and with a low fee. Payouts are good and funding is an option that they provide and can be worth your time. It ls time to take control your annuities. Do your research and see what is going to work for you. In the end you have to look towards investing in your future.

Genworth is highly professional and with customer's interest at heart. They spend quality time attending to each one with much respect. The withdrawal options are very convenient, detailed explanation is provided, plus security check to ensure they are speaking to the person authorized to receive information. Each customer can pick from convenient options for payout, just like me I was offered varied options and I chose the one suitable for me. Funding options for Genworth is satisfactory, and convenient to maintain, understand and keep a record of it, all centered to help and satisfy client.

The customer service department for Genworth annuity insurance is the best service experience I have ever seen. It handles customer need effectively and in a timely manner. The withdrawal options are great and lets you handle all that you can. The payout options are the best and they come to me so quick and at the time of need. The funding options is truly remarkable and a great value for the customer. It gives you a choice in what is best for your needs and expectations. I would recommend it to anyone who is looking.

Have always kept me informed and the check is always deposited on time. The company is easy to work with and if any changes need to be made they do them quickly and in a very professional manner. My withdrawals are in the form a check deposited directly into my account. They are always there on the day they are supposed to be. They are very dependable. I chose one option and have stayed with it for the last four years. I am very happy with the arrangement.

Obtained from financial management advisor who in most other regards has been great. Perhaps she was motivated by her gain from directing me to this form of investment. For the amount invested, would not let me draw out enough each month for retirement so company gets to hold on to great amount of my money. Surrender conditions also heinous. Interest rate was also questionable. I am no longer with that financial advisor! Minuscule amount based on initial investment. The "security" of being an insurance type vehicle misleading as "secure" feature. For many years, interest accruing and cash out value did not come close to return investments in stock market and real estate. Even from 2010-2014, my portfolio was very lucrative.

They were nice but sometimes the employees would be slow or not care about helping me. On the other hand, one of the employees was very helpful when I noticed I wasn't being helped well. There weren't too many withdrawal options here. It was kind of frustrating but at least there was no options, just little options for me to choose from. Also, not too many payout options. This time there was little to none which was also frustrating. I was very dissatisfied with what I was given and would not recommend. There was a few funding options that were given to me but none were not right for me and didn't fit my standards. I was very disappointed to see this.

My wife and I have an old GE Long Term Care policy. GE sold out to Genworth Financial. We were assured no policy increases by GE. And they did not but Genworth Financial has increased the rates beyond belief. Now about service. My wife just passed from 4th Stage Metastatic Breast Cancer. So I have had several services during the last 6 months that were covered under the GE policy. Now I am told that Genworth does not cover these claims. I had one check I deposited that the bank returned. The fault of Genworth Financial and I get to pay the returned check fee. And there is always something incorrect with my claims. You would think they would let you know why they are not processing claims but no they will not. I call and get one problem resolved only to find they will not reimburse us for another reason.

I find that this company has provided me with quality services and I'm very happy with the outcome. I would recommend this company to anyone looking for the same work needed done as I have. My payout options have been met and I'm very happy with this company. My funding needs have been met greatly and everyone should use this company for the same reasons I did. The outcome has been outstanding.

It was a pretty good experience overall and I hope others will get it as well.

I have found that this was a smart and prudent investment over the past 20 some years. It has given good returns over the years. I would recommend the company to friends and relatives. And people that I work with from time to time. I do expect to get better results in the future over the next twenty years. If I in fact have another twenty years.

The annuity is a great product. Service was great. They went over all the d re still and it worked out great. I never had problems or issues with the product or the service. Highly recommended.

The Annuities companies are experts, are helpful. They advise, they don't sell. They have great story of all they have success. They always there to help Annuity features that could cost you extra fees and expenses - the different types of annuities and the advantages and disadvantages of each, why annuities can be complex to understand and could require additional research.

I received an annuity when a parent passed away. I had the option of taking the money or reinvesting it with company which I did. I was able to put a little extra to God with the original. I am eligible to collect once I reach a certain age and was able to lock in a fair interest rate as well.

Seems to be better than most of the others I have heard about.... Decent terms and cash in laws. You seem to get timely updates... seems to be reputable.

My father bought an annuity several years ago. Upon his death my sisters and I were due a payout of the remaining value. We each independently submitted the paperwork along with a required original death certificate in a self addressed envelope to Genworth. After several weeks of waiting I called to see where we were in the process. After 30 min on hold I reached a customer service rep who told me that they had not received any of the three claims sent to them. What are the odds of all three claims from one family going missing.

My husband had insurance with Life of Virginia when we got married 30 years ago. He added me to the policy just after our wedding. We paid $180.00 per quarter for $75,000.00 on him and $50,000.00 on me for whole life insurance. We married in 1985. Last year the premium went up to $241.00 and we decided to keep paying the insurance because he was 68 then and we had a mortgage on our home. We have just received a bill for our next quarter of insurance for $613.00. This will be our premium for the next 12 months times 4 payments. Now that I'm 61 and he is 69, we are NOT going to continue paying and now have to find some final life insurance and will not have this income to count on when one of us dies. I think whole life insurance is a total rip off.

I have been with Genworth (previously with GE) since 1999. Premiums at that time were a little over $80 a month. I was told that there be a slight increase at times. They have now doubled to $161 a month. I was 65 when I took out the policy and had a part time job. I am now 80 and not working. I have filed a claim twice and have been turned down. I have had brain surgery and rheumatoid arthritis. Really need help with daily activities. I am having trouble making the premiums.

My monthly annuity check did not arrive in the mail. After 4 or 5 phone calls and over 4 long wasted hours on the phone I am still nowhere near to having them issue me another check. The customer service representatives are rude, disrespectful, lazy, and either they don't know policies and procedures or they flat out lie!! I am disgusted with the way I was treated. I was bounced around from one rep to another like a ping pong ball and every time I was transferred I was asked for acct#, address, SS#, DOB, etc.

Kimberly needs be removed from her position ASAP. She is rude, unprofessional, condescending and I could go on. I have been a customer for 10 years. If I could I would cancel this policy. They know they got you, so they think they can talk to you any way they can.

I started after the anniversary date of an annuity my parents had to liquidate and transfer into their Trust. I have been treated like a criminal. I have transferred all their assets into a Trust for their health care. My parents' house and liquidated all financial holdings per the attorney's instruction but Genworth Financial Annunity. Why you ask? The legal work my parents paid for me to be their Power of Attorney and Trustee means nothing to Genworth. I had to go as far as to get my parents to sign (my father can pretty well, my mother has her days) and it took two days for my mother to sign the first set of forms. Today, I get a blocked call from somebody at Genworth Financial asking to speak to my mother. I was sitting in her hospital room after she just came back for a procedure (a procedure I had to sign for) and they wanted to speak to her. I will no longer deal with them. The attorney will have to and I have every intention of making them pay for his time. How they can do these like this is beyond belief.

My late husband purchased Genworth Commonwealth variable annuities from Raymond James and Associates, Inc. in the late 1990s. He purchased the annuities with the understanding that there was a death benefit that would protect his investments. He was advised on several occasions by his financial advisor to hold on to them, specifically for the death benefit, since they were valued less than the initial investment amount due to poor performance. After my husband’s death I attempted to claim the death benefit on these policies. I was informed that for the death benefit to be claimed, the claim had to be made within 90 days of Ron’s date of death.