Phoenix Financial LLC Reviews

Well, she tried to contact them several times and they refused to talk to her or return any of her calls. She looked at the loan agreement and found out that they were charging too much interest that was illegal in all states. She also said that threatening me and my children is a huge mistake! So if you ever feel that you are human and that life might bring you hardship sometimes and that you may have a chance that you could be late on a payment, do not expect these people to care at all. They are all about the money and that's it. I DO NOT RECOMMEND PHOENIX FINANCIAL LLC!!! If I could give them no stars I would!

Anyways I call to see what I can do, I even tried to call to see if I could talk to someone before they took the car, and they told me only one person could talk to me, even the two truck drivers said she won't talk to me before he called her to let her know that he had the car!!! Okay, so I finally get a hold of her the next day and she told me that I would have to pay $945.76. Wow, in 10 days I would have to pay April's, the payment I was late on and then May's and June's, then late fees and plus the towing fee. Wow, the towing fee that could have been stopped if someone would have talked to me!!!! Okay so now do the math, so $493.50 would be 3 months payment so that leaves a $400 dollar towing fee???

Ok, so I tell the lady I'm getting some money in June and I was just going to pay the car off and I asked if she could talk to the owners and let them know that I could pay off the car in June. But as of right now I don't have $945.76, and that when she tell me that if I were to do that, I would have to pay $2,995.76, that is more then the loan!!!! And if I were to pay this much the whole year. I have paid was where? In their pocket!!!! Now we have no way to get back home and I have a repo in my record, so getting another car - well, THANK YOU FOR NOTHING, PHOENIX FINANCIAL!!!

I called back and got Kim again, and I asked to speak with another manager and was told there was no other. I then asked her again to please take my payment, and did she want to repossess my car over $200. She said, “No, but we will not take your payment,” and I was then made to feel like a complete loser. I have worked in the medical field for over 22 years and am far from a loser. The car I have has 218,000 miles on it and hardly worth what I am paying, but I still make my payments. Kim and Mark are by far the rudest people I have ever dealt with and hope they both lose their jobs so they to can see how it feels.

I called all the tow companies in Chewelah, but to no avail. Nobody had there had done the repo. So I called Phoenix Financial and this is where I met with Heather. She is the one and only person working in the repo division and really wanted to educate me on what I could and could not remove from my vehicle. I again and again kept asking her for the address of where to retrieve my possessions. She refused to tell me until I, "calmed down" as she did not have to tell me anything. I told her I would "calm down if she would just ** tell me where to go to get my stuff." That is when she hung up on me. I called back, but the phone was picked up and hung up again without anything other than a "sigh" at the other end of the line.

I called back a third time and pushed the numbers for a different division (collections versus repo). I asked that lady if she could just tell me the address of where to go. She said she didn't know and Heather is the only one I could talk to about that. I told her of my already wonderful experience in speaking with Heather and told her I did just try to call back but was hung up on. This lady told me of how their voicemail was messed up and sometimes it just hung up on people by itself, “excuse me for laughing at this moment.” Ok, I tell her, “Can you please just ask Heather where I need to go?” She transfers me back to Heather. Heather gets on the phone and I ask her, "Can you please just tell me where to get my stuff?" She goes into telling me that because it was repossessed last Friday. I only have until tomorrow to get my things from the car and I cannot take any of the stereo equipment I had installed. “I don't care about anything other than getting my daughter’s things from the vehicle,” I tell her, “just please give me the address of where I need to go.”

She finally does and feels the need to throw one last jab out by telling me that she is going to call the repo lot and tell them to watch for me and to have me watched while retrieving my belongings. Thanks, really?! This is already a very difficult situation and this "Heather" has definitely made it one of the worst life experiences I've had. Apparently, I have very little right to my own personal belongings and they are gods there. I don't know what to do or even if I can do anything. But according to her, I have no rights.