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PenFed Credit Cards Reviews

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About PenFed Credit Cards

Visit www.penfed.org/credit-cards
Pros
  • Quick approval process
  • Low interest rates available
  • Accessible debt consolidation options
Cons
  • Poor customer service experiences
  • Frequent account access issues
  • Confusing rewards redemption process

PenFed Credit Cards Reviews

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    Reviewed June 12, 2009

    Stay away from PenFed! My purpose in joining PenFed Credit Union was to obtain the benefits of a PenFed credit card. This $20 that they now describe as a "donation" was described to me as an account activation fee for nonmilitary members. After opening the account, I was informed that the credit card would be "in the mail." After a month of waiting for the credit card which never arrived, I contacted PenFed. I was told that I now have to submit two years of tax returns in order to be considered for a credit card.

    PenFed was aware from the outset that my purpose in opening an account with them was to obtain a PenFed credit card. I assumed that my credit record (well over 800) was checked at the time of applying for the prerequisite savings account. I was never informed that I would have to submit tax records as a condition for obtaining a credit card. I have never been asked for tax records to obtain a credit card, and I have never been denied a credit card. Requesting tax records from me--and only after I had to call them a month after I was supposed to have received this card--is highly irregular and suspicious. I feel that the entire process of obtaining a credit card from PenFed has been misrepresented to me.

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    PenFed Credit Cards Company Information

    Company Name:
    Pentagon Federal Credit Union Credit Card
    Website:
    www.penfed.org
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