Greenlight Reviews

Would give zero stars if possible. Automated text back feature stops responding without reason. Customer service reps can do literally nothing. US bank (who set this up for me) didn’t tell me that it would take 4 days to clear the deposit when I specifically said it was needed asap, nor did the greenlight app. The customer service rep was unable to say anything except, “Sorry, it takes 3-4 days. You could use Paypal instead.” Nowhere did it mention a subscription fee when setting up the account. I cannot hate this company more.

Customer service apologized for the misunderstanding and did refund my installation fee.

Complete rip off! The GPS device used to track my dogs was 4 houses away from my home location and the dog was literally in my lap when I tracked him! highly inaccurate and useless device! When I requested a refund, GREENLIGHT told me I had to ask SHOPIFY for a refund. SHOPIFY HAS NO CUSTOMER SERVICE AND NO ABILITY TO GET A REFUND! Beware of SHOPIFY and GREENLIGHT! They have a complete lack of customer service and they do not stand behind their products! I will never buy anything from either again nor will I recommend them to anybody! It feels like I’m doing business in China!

HORRIBLE. I canceled this multiple times and they even agree and won't give me my money back. HORRIBLE! They even agreed I canceled and the guy keeps saying the max money he can give me back is 3 months.

Awful company with a terrible product, poor customer service, and ridiculous policies. They hold your money for up to a week instead of making it available within 24 hours like competitors (Truelink). It's impossible to get to a customer service agent and when you do their service is inaccurate and poor. The functionality of the card is very limited -- they only offer 5 preset categories for spending, and no way to create new categories. Avoid this product if you can.

Deactivated card and still charges $5.99 for 18 months following cancellation. Card of file expired, and still charged my replacement card. Scary that they were able to charge a card I did not give them access to.

The worst customer service and irrational rules. It took 2 weeks to change my address. They are under the impression they are the Federal Reserve or something. Incompetent staff claiming my request was complete. Changing the requirement each time. We can't accept a photo you will need to upload a PDF of a utility bill and use this new link instead of the old. They verified my name, bday, SSN, email, old zip, sent a code and still can't take my word that I moved. The text chain was really insane. There are better options for your kids.

Do not use. They take money from your account without authorization. Had to change all my banking information and red flag them with my bank. Do not use this company. Other prepaid debit cards out there.

Terrible experience. I got this card for my son who has disabilities so that he always had available money for gas. He was never able to use the card as it was declined every time he attempted to use it. When I complained and closed the card, I was told their fees were not refundable, even though the card was useless. I was also told that I could add money and put "on hold" since when a gas station get's "pre-authorization", it may be refused if the balance is small. Total waste of money. I need to find a more reliable card. Shell was great, but is no longer available.

I agree with every other person who stated that this company was a scam. Do not sign your children up for this. My kids were on this for a couple years and every time we turned around there was some weird charge. After dealing with that for a long time I went through the app to close the account about a year ago. I checked my account recently and noticed they had been billing me the entire time that I thought it was closed. I called to complain and have them refund my money. They told me that they could not because I should have called to close the account. Even though it literally gives you the option to close the account through the app...

Method to abuse someone by controlling them with an app. I randomly got a card from my mother and wasn’t sure what for until I found the capabilities of the app to be her source of manipulation. Good thing I discovered the app and ordered my own damn kid a card on an account I created.

Greenlight puts 2 holds on your debit card. There is no way to cancel. I exited immediately. I did not finish sign-up. I had to wait days to get my $10 dollars back. Why 10 dollars and both withdrawals. I will tell everyone to stay away from Greenlight. Jeri

Greenlight stole money from my children and then blamed me for it and never reimbursed my kids or me. I had to close the account before they rendered me bankrupt! Every month I put enough to cover the kids’ allowances and every month GL would pay them from my account. Every month just a day or two after that my son would text me saying “they took $50 from me” or “they took all my money again mom”. I contacted them and they explained to me how it’s my fault because I didn’t have enough money in my account? It doesn’t make sense! The money was there. The kids got paid. GL took the money and didn’t give it back. I’m over it and reporting them to the BBB and fbi cybercrimes.

I signed up for the month ‘risk-free’ trial and was immediately charged $10. When I contacted the company…which is difficult to do, they told me that I would be charged after 7 days…even though it said one-month free. When I signed up for the ‘free trial’ i selected the $3.99 monthly payment option thereafter- so I don’t even know how I was charged a $10 fee. I will be canceling asap and wish they never had received access to my checking account.

This company is a complete scam. I set up a spending and investing account for my son. The only thing consistent about these accounts was Greenlight's fees and funding. Over the course of several months I noticed a disparity of hundreds of dollars between Greenlight's funding from my bank account and the money that was actually being moved into my son's account. They break federal law by not providing access to monthly statements, so it is basically impossible to track and then have the gall to charge a $10 monthly subscription fee.

Used this for a few years but now I got a new phone and had to log in to app. However, I failed to change my phone number in their system and I can no longer log in. I tried emailing, texting, going online and email responses state I have to call only to change the phone number. But the automated system will not allow me to speak to a human being and keeps sending codes to the old number. the automated responses are in codes and are not understandable. So now, I cannot even cancel my card or make any changes as they won't answer the phone!!! Also they raised rates and never notified me. So I cannot even cancel this card ever as I cannot reach a person.

How about negative stars? This company is a scam - do not use it. I plan on reporting their practice to the Consumer Protection Agencies. I opened an account with a debit card for my teen back in 2021. There was no mention of a monthly fee or overdraft fees. We never received any emails or text notifications of any fees throughout this entire time. I recently looked through our history transactions and lo and behold! I discovered that we've been charged a monthly fee of $14.98 month plus a $25 overdraft each week (for internal auto-transfers between the parent wallet and the child wallet). This added up to hundreds of unauthorized fees. In addition, it is not easy to talk to a person to dispute these transactions. You can not even download the transaction history. Stay away!

The WORST. I transfer $300 from my bank to my child. Greenlight took the money out of my account 2x and even though I called seconds after I noticed this they won't GIVE IT BACK FOR 5 BUSINESS DAYS... SCAM actions at its finest. Don't trust them. CANCEL THIS ASAP!

I woke up to my account being overdrawn by $229.01. I called Greenlight to make a fraud claim to get my money back. Even though I stated I am not in San Francisco eating at Jack in the Box and that the other four charges were also not me, they REFUSED to give my money back or take my claim. DO NOT GET AN ACCOUNT WITH THEM unless you want your money stolen.

My son had accumulated over $1000 in investments through his "Greenlight Investing" account, that is managed by Drivewealth. He turned 18 and wanted to transfer the securities to a Robinhood account so that he could manage his investments independently. As soon as we initiated the transfer, Greenlight/Drivewealth liquidated the positions (and he had accumulated quite a bit of stock in NVDA, AAPL, and others) and has refused to credit us for the full amount of the value of the securities that were held in his investment account as of market-close on Friday - about $200 is missing, of my son's money. DO NOT USE GREENLIGHT TO TEACH CHILDREN INVESTING! They are operating some kind of criminal scam and they took my son's hard-earned money instead of operating as a prudent fiscal custodian.