Aspiration Reviews

After years of finding no use in Aspiration, I tried closing my account. There's no way to do this on your phone or computer. You require Aspiration's PERMISSION via a special web form you MUST complete. But we can't access that website, either. We have no other problems accessing thousands of other websites. But our home computer system is set up to PROTECT US from data-harvesting, malware, and cyber fraud. Faced with the evidence we couldn't access their required web-form for permission to leave their bank, Aspiration demanded we remove all our home network's security protection. Why? Because their .... Security protection system ... Might not interact well with ours. So to protect themselves, they demand customers who want to leave first drop our own protection. So much for professional respect and dignity.

We transferred all our money back to our local brick-and-mortar bank, but then Aspiration sent us a warning email that it would begin charging our account EVERY MONTH we didn't use it (inactivity fee). They won't let us leave, but then they threaten us with inactivity fees. Tasteful. There's so much wrong with the way this company does business that for it to have so many positive reviews nonetheless, we're convinced negative reviews are at least in part being censored. You can support the ecosystem while still retaining full control over your money with other institutions--Including when to end a financial relationship that's no longer working for your family. We're happy to share email correspondence proof with Consumer Affairs to corroborate our review.

Several days later of me calling every day and there not being an update, I got a hold of Rain again and she said there was a glitch in their system that my account came up as "non-converted", even though I accepted the new terms and conditions. I had all of my bills set up through Aspiration, I was late on several and asked them to pay my late fees but they said they could not. Eventually, my account was re-activated the next week. I was content to leave this as a back-up account and re-routed all my autopay to another bank. Then in July, I discovered my account was closed AGAIN, and without notifying me. I called and they again have no idea why it was closed. This is the most unprofessional bank I have ever dealt with. Your money is not safe here.

I contacted the bank and was advised no card had been sent. I was then advised that a new card would be sent that day by standard mail which would take 7-10 days unless I wanted to pay approximately $20 for priority mail or $50 for overnight express. Since I had received a reimbursement check for $750 in the mail, which I intended to cash and use until my replacement debit card arrived, I did not choose to pay extra for delivery, especially since this issue was entirely due to their incompetence. Cashing that check proved problematic because of the conditions attached to it, namely that it had to be deposited into a regular checking account, which I did into my one and only checking account with Aspiration Bank. Family members loaned me some money to tide me through the 7-10 days while I waited for my replacement debit card.

On the 7th day (June 11th), I contacted their office again and advised that I desperately needed that card advising that it had not arrived by that day. I then spoke with a customer service representative and advised him that I didn't care what it cost but that I needed my card to access my cash. I told him I would pay $50 for overnight express -- even though THEIR incompetence had created this desperate situation -- and he advised me that they don't have overnight express delivery, but that they could send the card by priority mail with delivery within 3-5 business days. Since he had already canceled the card (allegedly!) sent on May 31st (which I was later told was not sent until June 3rd following the weekend), I had no choice but to authorize a charge of $23.45 on my account for this "priority" delivery. That authorization, and the associated charge for that delivery, was made on June 11th.

A 3-5 business day period ended on Tuesday, June 18th and I still don't have my card. I contacted their office a third time and was told they would refund the charge of $23.45. I then asked them for the tracking number under which it had been sent. They responded they didn't have a tracking number. I then asked for the name of the company they had used to send the card and I have not received a response to day.

I am in the process of filing a complaint with the Comptroller of the Currency, the federal agency responsible for monitoring banking activity. I wish these sites would offer the option of going below one star because Aspiration Bank does not even deserve one star! They are fraudulent scammers! I assume you've guessed what my next sentence will be. I still do NOT have my replacement debit card. Please provide me with the tracking number needed to trace the status of this delivery, the one YOU billed me for on Tuesday, June 11th.