Aspiration Reviews

On May 9th, my debit card was stolen and I reported its theft immediately. It was cancelled and I was told a replacement card would be sent to me immediately. I was en route to the airport for a three-week vacation with family when my card was stolen and expressed concern that I would not have access to my account funds. I was told I could use my virtual account in the interim, which I took advantage of for online purchases but it did not provide me with access to cash. I returned to San Diego exactly three weeks later late on the evening of May 30th and was forced to sleep in the airport because I did not have access to my account funds to get a hotel room. When I checked the mail the following day, no card was in my mail.

Aspiration Bank was the WORST banking service I've ever had the misfortune of using. During the eight months I had an account with them, I had multiple fraudulent charges go through to the point where it was happening multiple times a month. This bank cannot keep your information safe. On top of that, Aspiration did not want to credit my account bank for some of the biggest fraudulent charges, insisting they were legit purchases. (They were not and had taken place in a different state than I resided in.) I had to threaten them with legal action before they credited me back my stolen money. I immediately closed my account after.

Noticed on my bank statements for Bank of America in Nov of 2023 weekly withdrawals from Aspiration located in Marina del Ray, CA, call center in Philippines, from November 2021 to November 2023. I contacted Aspiration, after going through verification of account, to which I do not have, customer service said they could not discuss account it belonged to someone other than myself. Not family, not me, someone had been withdrawing 35.00 a week, 106 withdrawals to aspiration. I was advised to file an identity theft report, police report and to prove the withdrawals all of which was done by me in a timely manner.

I reported fraudulent charges all occurring from the same company. The next day the account was closed without informing me of any closure. It's now been one month. The charges are now credited to my account. I have not received a check. I asked to do an ACH transfer. After a few days Aspirations UNLOCKED my account, let me log in to initiate the ACH transfer.. only to relock it immediately afterwards causing the ACH to never go through correctly. Now still playing the call and wait game. Sick of it. DO NOT USE. They have no problems stealing your money.

This is truly heartbreaking. My account was riddle with fraudulent charges which Aspiration did nothing to protect against. They did give me a credit but almost immediately blocked my account for security concerns pending the investigation. The investigation was found in my favor and aspiration still has my account locked and has not sent me my money or allowed me transfer it out. I just recently took my dog to the vet and he has a tear in his upper gi tract that will cost me 3,600 dollars and I need that money but Aspiration is so heartless they will not close my account and send the check or unlock my account and continue to refuse to give me and updates or information on my account. My dog is my best friend I can not believe a bank can do this to someone I am heartbroken and am so scared I will not be able to come up with the money now because aspiration, even though my case was found in my favor still won’t let me access my funds.

I've been on hold trying to cancel an Aspiration account for over 35 minutes. They make you call to close an account. After a half hour, I finally got a message that my time is valuable and I can request a call back. I think they need to change their business model so not everyone has to call in to close an account.

I am deeply committed to the environment and battling climate change. Decided to get the Aspiration Zero credit card instead of giving money to Chase, Citibank, Wells Fargo or B of A that are financing fossil fuel production and destroying the planet. The Aspiration ideal of fighting climate change is critical, and the people are very nice and do their best HOWEVER they work with Beneficial Bank (who by itself is a good company) and Aspiration has no control over anything and the communication between Aspiration and Beneficial is terrible. I have a problem and call Aspiration - they can't tell me anything, say they can't do anything about it and say call the bank. Back and forth forever. Terrible. Frustrating. So time consuming and I am just trying to do the right thing! I finally gave up and canceled the Aspiration card and just got a Beneficial Bank card. Too bad.

Hope you don't need to request a chargeback because they do NOT issue a temporary credit and it will take a MINIMUM of 10 business days - I'm still waiting on a clear-cut case filed over 2 weeks ago. If a gas company authorizes a higher charge than your purchase, they LIE and say the money will go back to you once the charge resolves - the charge has finalized for a $10 purchase and they are still holding the outrageous $74 auth. BEWARE - they care about the environment but NOT their customers.

Aspiration is a financial institution. One of the first to glamorize online banking. Aspiration also offers a system that only charges the customer for services what they choose to pay. And, offers a system which doubtably plants a certain amount of trees for the remaining change of customer transactions. I've suffered a few circumstances where notifying them of an issue which warranted a refund went to a non-competent representative who couldn't understand the communication. They're known to ask answered questions 4 or 5 times and still not provide proper antidote. Today the issue is causing me to have to waste more of my most valuable asset. TIME.

Crooked Banking Institution! Stay Away! They will steal the bonus you are entitled to signing up and will charge you a yearly fee in advance! They kept transferring you between several phone lines to confuse you but in the end they denied it!

Aspiration kicks our country when it's down while the SBA and many others try to help, Aspiration wipes its hands freezing, closing accounts and holding funds during a pandemic. They Match hard working People's, they will make it just as hard whenever they feel like it. They will block your account, hold your funds, funds I have to pay interest daily for, and then they send you and email saying they can't discuss it with you, especially under a pandemic. This money leeches are definitely not for the people or our country, STAY AWAY.

It's a new online banking platform that offers new twists and amenities to track your spending and expenses while offering ways to improve the planet planting more trees to replace the many lost. The bank itself is continuing to grow & promises to add future resources that may be missing today.