Movement Mortgage Reviews

The most traumatizing experience with the team I worked with especially the lead of the team 🥺I had to walk away from them as the loan officer clearly stated they won’t close on time. Thankfully I used a different organization and closed.

Carol is extremely knowledgeable and does a great job of explaining the process, laying out options and helping to obtain the best solution for her clients. When it comes to lending, I have no expertise or knowledge so having a loan officer who is looking out for my best interests is wonderful. If we are ever looking for a loan in the future, there is only one person we will call and that is Carol.

You guys are very unprofessional, waste of time, I could have gone to some professional lender who will value my time. I will definitely put a nice review in on Google and every social media platform about how Movement Mortgage conducts business. I highly feel a form of discrimination and judgmental towards my fiancé and I. After having me sending all my documents, I reach out to people to gather all documents required and you guys never provide any update and no one follows up.

If you want stuff done you don't ask for, then this group is for you. Get a closing date, and receive email the evening before closing with changes not asked for. VERY UNPROFESSIONAL!! I DON'T RECOMMEND GROUP!!

Stay far away from this company. We were told we would be a simple close for our home mortgage by Brandon ** NMLS 1509917. It started out great with a quick pre approval and we were impressed. It went downhill quickly once we were ready to move forward to purchase an out of state home as Brandon handed us off to his partner, James **. There was minimal communication and we weren’t informed of what we needed to provide until the last minute from bank statements to paystubs from two years ago. HR needs time to pull that but Brandon and James waited until the last possible minute to ask us leaving us scrambling for basic things they should have told us day 1. Then they took 2 1/2 weeks to get our home appraisal done even though we offered to get it done because they were dragging their feet. We barely made our due diligence period with 24 hours left.

Our experience with Movement Mortgage in the Bloomington, IN area was extremely poor. I am uncertain whether it was due to inexperience, incompetence, or a lack of training, but despite having a 6-week lead time, they failed to complete our mortgage by the closing date. We received numerous change documents, even after we had closed on our property without their assistance. Additionally, the lack of communication was deeply concerning. It's imperative to pick up the phone and communicate with your customers. Working with ** was the worst experience we've had with any lender.

Be aware, this company never paid my property taxes. They never had the decency to contacted me and I was stuck paying $4,000.00 PENALTY. If I was late on my mortgage payment I am sure they would pick up the phone to call me, but didn't call me when there was issue with the property taxes. They took no responsibility. I would find someone else for mortgage, RUN, RUN RUN.

Upon my request made to Movement Mortgage Servicing requesting a copy of all settlement documents. February 10 2023 the Mortgage Servicing department sent me all the documents that were submitted pertaining to my loan and I come to discovered that the Loan officers working with the escrow officer of Clear to Close Located in Pittsburgh had signed their names and submitted to Movement Mortgage falsified document. A disclosure statement dated 10/28/2022 that I've never seen or had knowledge of was submitted and signed by the loan officer and the escrow officer in order to hide and conceal the liens on the property none listed as the two worked to negotiate prices lowering the lien amounts and charging me full lien price! Which I have found true.

I tried to apply for an HELOC on my rental property. Prior to filling out the application, I made sure that I could apply even though the loan was against the equity of that investment property, which most finance companies shy away from. It was confirmed. The issue came at the end of the application process: paystubs, incomes, bank accounts, assets accounts, and even Tax returns must all be verified through Plaid/Figure system. If you are not familiar with this system, it requires you to link all your accounts by entering your usernames and password. Knowing how much hacking is going on in the world right now, I was certainly not keen on doing so.

Numerous different people asking repeatedly for duplicate documentation. Rushed timelines to get things back to them (that they already have) and to sign documents for them but no time for phone calls or to explain any of the paperwork they are so eager for you to sign. Told my co-borrower flat-out wrong information on numerous occasions and then backtracked when called out. Asked them to speak with us together multiple times to avoid any misunderstanding or miscommunications and they continued to pester her without looping me in. I never leave bad reviews because I know how important they are to businesses, but the experience we had was inexcusable and closing cost us $10k more than it should have because they couldn't be bothered to go through any paperwork with us.