Movement Mortgage Reviews

I tried to apply for an HELOC on my rental property. Prior to filling out the application, I made sure that I could apply even though the loan was against the equity of that investment property, which most finance companies shy away from. It was confirmed. The issue came at the end of the application process: paystubs, incomes, bank accounts, assets accounts, and even Tax returns must all be verified through Plaid/Figure system. If you are not familiar with this system, it requires you to link all your accounts by entering your usernames and password. Knowing how much hacking is going on in the world right now, I was certainly not keen on doing so.

Numerous different people asking repeatedly for duplicate documentation. Rushed timelines to get things back to them (that they already have) and to sign documents for them but no time for phone calls or to explain any of the paperwork they are so eager for you to sign. Told my co-borrower flat-out wrong information on numerous occasions and then backtracked when called out. Asked them to speak with us together multiple times to avoid any misunderstanding or miscommunications and they continued to pester her without looping me in. I never leave bad reviews because I know how important they are to businesses, but the experience we had was inexcusable and closing cost us $10k more than it should have because they couldn't be bothered to go through any paperwork with us.

Unbelievable experience. I am helping a friend buy a home. She is a single Grandmother, raising her 2 grandchildren and a first time home buyer. We have been working on getting this loan for almost 1 mo. Our first house we really wanted we were told we couldn't get. Second house we were told we were approved, then later told we needed to do something else before being approved, Manager has been so rude on the phone, and belittling. Closing date has been changed because on not scheduling it on time. Now not sure when we close and She works 13 hrs a day. It doesn't look like there will be a Christmas this year. Have to cancel movers now. Now told we could have had 1st house but Manager says 2nd house is better.