Morty

Morty had the best rates available that I can find. I got into a 15-year fixed loan. Morty’s application process was straightforward. Color coded system works pretty well. The one area where it was a little bit challenging at first was I didn't feel like I had an actual personal point of contact. Because it was all online, I couldn't tell if the names that were portrayed were actual individuals or just some sort of robotic system. It turns out they were individuals, but the way the interface and interaction was, it was not clear at first.

Morty was very helpful. The rate that I got was really competitive and that was the main reason I went with them. They were all easy to work with. My only frustration was the third party lender kind of slowed things down and made us push it back, but I do believe that was outside of Morty’s control. They explained why they pushed it back, but it was the day of. It was kinda too late at that point. I had submitted everything that I needed. Morty thought they had everything that they would have normally needed. The day after I was supposed to close, they had told me that they've never had to go back to somebody and ask for that type of information. So, I think they were getting kind of mixed messaging from the third party.

Morty had the best rates, and the ability to adjust all the little settings was appreciated. That was what I looked for. They nailed the process but I would have liked more transparency and for them to allow for more conditions because it's a very common thing that people move to get a new job. That needs to be part of the sign-up or application so people aren't going to be turned off. There was no option for me to select, "I'm moving to get a job," and have my start date be in the future so I had to put in bad data. I cleared it with Morty's rep but that was a one to two-day wait. It made the process not as straightforward and not as clear. It put a lot of asterisks on what I was doing, whereas other places would allow me to select future dates to indicate that I was starting a job when I move. The representatives that I worked with at Morty were all fine people but I wish that there was more correspondence and better availability. It was very hard to get ahold of them throughout the process. There were multi-day wait sometimes.

The process was all virtual. Morty had a really good dashboard that walked you through every stage of the process, and what forms were needed to be filled out, and what information you needed to provide in terms of income verification. So they verified your personal information and then you went to asset and income verification, and then the next stage was homeowner’s insurance. All those things were laid out in a workflow so it was very clear what you needed to provide them. Their team processed everything very quickly and easily within a matter of 72 hours of getting something uploaded because they had to confirm that you had provided the right information or feedback that you needed to clarify something.

It was the most hassle-free experience. And the interest rate that Morty quoted me was really good. At the beginning during the loan origination, customer service was on point. Later as we neared closing, it was hit and miss. There was sometimes a lag when I would need to speak to somebody or have some information remade. It became more spotty as we approached closing and I would need specific information from the lender, which of course Morty was a middleman. So there were some instances where that could have been better.

I was skeptical of the value of a broker - but the Morty team located the most competitive loan for my needs, helped work through several obstacles, streamlined the communication to the lender and closing agent, and provided an awesome web interface to track progress and communicate with me most effectively. Would definitely recommend.

Morty is very easy to use and I can do everything online. I worked with the website and the web app. The website is pretty easy to use. The closing process is well documented so that I can just upload my documents as instructed. The only thing is on their website, they do not provide like loan options.

I was satisfied with the process. From application to closing, it took 30 days, and the rates and terms are good.

Working with Morty was great and very easy. They had the cheapest mortgage rate for me. My loan officer was excellent. If I had a question or anything, I could email him, and he would get right back to me. I was gonna be leaving town and he worked really hard so we could close a couple days earlier.

The rep was really helpful. He always answered my questions and responded, and everything went good.