LendingTree
LendingTree
Overall Satisfaction Rating
3.24/5
  • 5 stars
    116
  • 4 stars
    32
  • 3 stars
    13
  • 2 stars
    10
  • 1 star
    80
Based on 251 ratings submitted in the last yearSHOW RATING DISTRIBUTION

LendingTree

ConsumerAffairs Accredited Brand

LendingTree is an online loan shopping marketplace where consumers can connect directly with lenders for all kinds of financial borrowing needs. LendingTree functions in a similar way to travel, hotel and other online comparison shopping sites by letting consumers compare multiple offers from an industry-wide network so they can find the best deal that is right for them. Loan types include mortgage loans, mortgage refinances, auto loans, personal loans, business loans, student refinances, credit cards and more.

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Last updated: Dec. 13, 2017

1075 LendingTree Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Dec. 13, 2017

Going online is such an easy way to access a loan with no worries. It is fast and simple. No stress during your application process, you can get what you need done without any anxiety. The loan company checks all your information and updates it onto their system for you. I truly am grateful that there is an online system to help during times of need.

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Verified Reviewer
Original review: Dec. 11, 2017

The application was easy and helpful, my approval odds are very high and I would highly recommend this service to absolutely anyone that I personally know. They're real lenders ready to help people out. And I am really really glad I chose this site and to everyone thinking about choosing this website to get a line from, I encourage you to do it.

Verified Reviewer Verified Buyer
Original review: Dec. 3, 2017

I had a great experience and would proudly recommend my friends. The LendingTree staff is very professional and down to earth. They're a very pleasant help in a urgent time of need. They will work with anyone who is serious about business. I urge all to try it out. Thanks and have a blessed and prosperous day!

Insufficient response received
Verified Reviewer
Original review: Nov. 30, 2017

I was contacted by repeated providers to the point of harassment and went with Wyndham which cost me an appraiser fee and a ton of time. They had repeated requests and phone calls which was going to result in additional fees to extend my loan lock with no end in sight. A total waste of my time. I will never do this or recommend this to anyone.

LendingTree response

Hi James,

We are sorry for your experience. While LendingTree helps match you to possible lenders the loan and details are up to each individual lender. Please feel free to reach out to us at LendingTreeSocial@LendingTree.com if you have any questions.

Resolution In Progress
Verified Reviewer
Original review: Nov. 25, 2017

When you inquire for anything at LendingTree they have very small print that says they basically have nothing to do with what lenders are going to do. What will happen is a half-dozen lenders will ding your credit without your permission. This is a very shady way to do business. Stay away from LendingTree!!!

LendingTree response

Hi Steve,

Thank you for reaching out. Please email us at LendingTreeSocial@LendingTree.com with more information so we can look into this.

Thanks,

Alyssa

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Verified Reviewer Verified Buyer
Original review: Nov. 24, 2017

I was treated with respect - The program treated me with kindness, and I thank them for a job well done and the best way for me to tell people about this topic is to be in the actual per group of people who want to borrow money from the accounts that are available for lending to the various reasons.

Insufficient response received
Verified Reviewer
Original review: Nov. 21, 2017

I feel like you guys lie about helping and all you do is spam my email box. For once it would be nice for a lending agency help with things in an emergency instead of wasting my time. I have applied more than one time with this company because you keep promising things. Very disheartening.

LendingTree response

Hi Jennifer,

Thank you for reaching out. While LendingTree helps match you to possible lenders the actual loan and loan details are up to the individual lenders on our network. Please email us at LendingTreeSocial@LendingTree.com with any questions or concerns.

Thank you,

Alyssa

Resolution In Progress
Verified Reviewer Verified Buyer
Original review: Nov. 17, 2017

I have received non-stop phone calls, live calls, Robo-call, auto-dialers, call and hang up (with virtual numbers that don't exist) Day after Day after Day for months on end... Relentless calling from lenders and mortgage companies to my cell phone which is on the Do Not Call List. I have asked them to take me off the list. Made complaints to FTC. But it never ever stops. DO NOT CALL LENDINGTREE. They don't lend money... they sell call lists. Seriously!

LendingTree response

Hi Bonnie,

Thank you for reaching out and we apologize for your experience. Please email us at LendingTreeSocial@LendingTree.com and we can add you to our DNC list.

Thank you,

Alyssa

Insufficient response received
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2017

I am pursuing a loan in the amount of $500. Direct deposit available at Wells Fargo Bank. This long will pay for the sales taxes on a 2007 PT Cruiser I bought at Conyers the car spot is there a way you all can help. I am self-employed and my income is just a little more than $1,500 per month.

LendingTree response

Hi Janita,

Please visit our website or email us at LendingTreeSocial@LendingTree.com.

Thank you,

Alyssa

Insufficient response received
Verified Reviewer
Original review: Nov. 15, 2017

Worked on my job over 28 yrs. Owned my home same amt of years, wanted to refinance to lower interest rates and lower mortgage, would have used savings for home improvements. Turned down, with good credit rating with a few derogatives that I also would have been able to clear up with the savings I could have realized.

LendingTree response

Hi Edward,

Thank you for your review. While LendingTree helps match you to possible lenders the loan decision and details are up to each individual lender.

Thank you,

Alyssa

Resolution In Progress
Verified Reviewer
Original review: Nov. 14, 2017

We went to LendingTree to do a cash-out refi. They aren't a lender but companies compete for your loan. They shouldn't be advertised as a lender. We did get offers and picked Howard Bank because it had great reviews on LendingTree, which all had to be fake. Had we gone outside of LendingTree we would see true reviews of Howard Bank from the internet, BBB etc. You would see that this company has a lot of complaints. LendingTree should have verified reviews because we spent almost 2 months dealing with this deceptive bank.

Secondly, on your LendingTree account, they have your credit score, but it is wrong. It is 200 lower than actual. I have no idea where they get their credit info from but it is wrong. Thirdly, when I tried to write my real review on Howard Bank at LendingTree, it wouldn't let me post several times. There is some sort of glitch. Other people would have just given up. Luckily I was angry enough at Howard Bank to try to post my negative review 4 times before it posted.

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LendingTree response

Hi Ronnie,

Thank you for reaching out. We sincerely apologize for your experience. We do identify reviews from consumers who came through LendingTree and our MyLendingTree score is a TransUnion score, which is not necessarily the same as a FICO score.

Please feel free to reach out to us at LendingTreeSocial@LendingTree.com with any additional questions or concerns.

Verified Reviewer
Original review: Nov. 10, 2017

I really hope I get the loan. I've got some auto repairs that I need to do and the holidays are coming up and I just want to stay ahead. I make sure all my main bills are paid so if I get the loan it will be paid on time. With this time of year I just need a little boost to stay ahead so I don't get behind on anything.

Insufficient response received
Verified Reviewer
Original review: Nov. 9, 2017

I have never been with y'all before, I just need help because I just lost my mom and my family don't help me. I'm in a group home. The city of Cleveland and the state of Ohio is trying to help me get my own place to live.

LendingTree response

Hi Frederick, please email us at LendingTreeSocial@LendingTree.com.

Thanks,

Alyssa

Verified Reviewer Verified Buyer
Original review: Nov. 9, 2017

It was an easy process to do. Now let get the rest approved. Thank you for this opportunity to be able to purchase a decent automobile. I'm liking the Nissan Maxima 2013. It is located at Jenkins Hyundai in Clarksburg WV. Almost heaven take me down those country roads on a new car.

Verified Reviewer Verified Buyer
Original review: Nov. 7, 2017

Like most loan companies, I was treated with anything other than respect, although there was some quickness in total procession. There must be some kind of Temporary drawer or cubbyhole to hide the process, not hide the proc. But conceal in temp sleeve... so there could be an approval for that application.

Verified Reviewer
Original review: Nov. 3, 2017

I didn't get helped. Instead a bunch of unwanted calls and harassments. So I'm not to pleased with this service. I don't understand. Why ask some "Did you receive the loan you looking for?" When I say no, you show me the same crap. Need to change to "We help if your credit score is 550-up."

LendingTree response

Hi Asha,

Thank you for reaching out and we apologize for your experience. If you are still receiving unwanted calls please email us at LendingTreeSocial@LendingTree.com and we can add you to the DNC list.

Thank you,

Alyssa

Verified Reviewer
Original review: Nov. 2, 2017

If you know how to use a search engine you don't need LendingTree. I filled out the required information on their website and had 3 phone calls from lenders before I could log off. They haven't quit calling since! I had one lender explain to me that they buy leads, my name and contact information, from LendingTree. LendingTree is advertised as a place where you can go to compare multiple offers. This is completely false advertising. You don't get any offers from lenders after filling out information at LendingTree.

I thought I filled out my information and it went to multiple lenders for them to compete for my business like applying for credit at a car dealership. THAT DOES NOT HAPPEN! Lenders will individually call you and try to get you to fill out an application. You will need to fill out a separate loan application for each lender. My phone hasn't quit ringing since I submitted my information. I got 15 phone calls the first day and 59 calls in 9 days!!! DON'T DO IT UNLESS YOU ARE REALLY LONELY AND WANT TO TALK TO A LOT OF STRANGERS!

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LendingTree response

Hi Gary,

Thank you for reaching out and we sincerely apologize for your experience. Please email us at LendingTreeSocial@LendingTree.com and we can add you to our DNC list.

Thank you,

Alyssa

Verified Reviewer Verified Buyer
Original review: Oct. 31, 2017

Your online application is easy, well placed in my browser and is efficient. I would recommend it to a friend and even family members... Even my parents who are online retarded would find this site easy to manage and navigate. My wife is hoping you send her one. Lol.

profile pic of the author
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2017

I signed up with LendingTree to see if I could get a quick look at different banks offering a home equity loan. I looked at the disclosures and little info buttons and didn't see anything about LendingTree selling my number and email to the banks. Well, they must have because even though LendingTree had showed me only 3 possible bank offers, I have been getting endless calls and emails since signing up. Before writing this review, I tried giving LendingTree a chance at making it right by emailing them and asking them to put me on the DNC list. I got crickets instead. So here I am, adding a 1 star review. I will not be removing it. Point of the story: DO NOT sign up with LendingTree unless you want to be inundated with calls (even during evening hours)!

LendingTree response

Hi Eric,

Thank you for reaching out. I'm very sorry about your experience. We share your information with up to 5 lenders who compete for your business, however we do understand the calls can be overwhelming. Please email me at LendingTreeSocial@LendingTree.com and I will add you to our DNC list. Also, please include the address you emailed previously so I can follow up on why you never received a response.

Thank you,

Alyssa

Verified Reviewer
Original review: Oct. 27, 2017

They hook you in to with a "get instant offers for loans without affecting your credit score" - of course if you decide a loan appealing enough you can THEN apply and get the hard credit inquiry and it affect your credit. HOWEVER - LendingTree has a little disclaimer button at the end that will allow up to 5 lenders to get a hard credit pull. This is unacceptable and in my opinion deceptive and harmful practice. I certainly won't bother with their services again after receiving my own hard inquiry. I was merely curious and was hoping for some light relatively accurate info - got a lot more than I bargained for.

LendingTree response

Hi Matthew,

We are very sorry for your experience. While most of our products only do a soft credit pull, our autos product is one that does a hard pull. However, all hard pulls made within the same time frame will be lumped together as one pull. Please feel free to reach out to me at LendingTreeSocial@LendingTree.com for any additional questions.

Thank you,

Alyssa

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Verified Reviewer
Original review: Oct. 26, 2017

When I went to my online login with Lending Tree, they present some suggestions/recommendations to see if there are possible lower loan rates. I decided to have a peek of my possible car loan rate, and I did give Lending Tree an authorization to apply for a loan in my behalf. I had no intention of applying for a car loan. I had been trying to work hard on increasing my credit score, now I have hard inquiries from car different lender for car loans!!! This is a scam! I never authorize Lending Tree to apply for a loan in my behalf. I am also getting a lot of calls from different companies! Please remove those hard inquiries from my report.

LendingTree response

Hi Row,

We are very sorry for your experience. While most of our products only do a soft credit pull, our autos product is one that does a hard pull. However, all hard pulls made within the same time frame will be lumped together as one pull. Please feel free to reach out to me at LendingTreeSocial@LendingTree.com for any additional questions.

Thank you,

Alyssa

Verified Reviewer
Original review: Oct. 25, 2017

Within minutes of filling out Lending Tree's form I started receiving spam and spoofing calls. That day alone I received 15 calls and they became so obnoxious that I had to turn my phone off. I continued receiving numerous spam calls and am at a point of having to change my number. Terrible way to do business!

LendingTree response

Hi Valerie,

We sincerely apologize for your experience. Please email us at LendingTreeSocial@LendingTree.com and we can add you to our DNC list!

Thank you,

Alyssa

Insufficient response received
Verified Reviewer
Original review: Oct. 25, 2017

I use Lending Tree top recommended lender Cardinal Financial Company to cash out refinancing my residence. This company biggest liars in a market. They never keep their promises. Loan originator told me that everything will get fixed. Never was done. 1. Close in 30 days. They close my loan in 34 days and charge me $800 for lock extension. I provided all docs they needed on time. 2. Extra charges. Never use this company.

LendingTree response

Hi Vanik,

Thank you for providing this feedback. While LendingTree helps match you to possible lenders, the loan process and details are up to the individual lender you chose. However, this lender feedback is very important to us and I have passed it along to our team to look into ASAP. Please email us any additional information at LendingTreeSocial@LendingTree.com.

Thank you,

Alyssa

profile pic of the author
Verified Reviewer
Original review: Oct. 20, 2017

I was signing up for a loan and then I deleted it. I told them I did not know any it, I kept getting many phone calls from them and auto approve. I even tried blocking them which did not help. They pulled my credit even after I told them I did not want it. When I called the gentleman from LendingTree was not very pleasant. I say don't get a loan through LendingTree. Calls were harassment.

LendingTree response

Hi Thomas,

Thank you for your feedback and we apologize for your experience. If you are still receiving unwanted calls please email us at LendingTreeSocial@LendingTree.com and we can place you on the DNC list.

Thank you,

Alyssa

Verified Reviewer
Original review: Oct. 19, 2017

I would like to share my thoughts and experiences with anyone out there who may have a few things on their credit report, yet you pay everything on time, have income to prove you can repay a loan and normally pay a little extra on your cards and/or debt each month. Personally, I used LendingTree as well as multiple other loan companies all getting negative results, both me and my wife have not great but decent credit, iLoan is one of the many partners of lenders on this site yet LendingTree told me there was nothing to offer except... Sorry people. Terrible payday loans of 1k, after searching for about a two week period with other lenders, even trying a local branch which iLoan is affiliated with I was still blacklisted, well that's how I felt.

Truth be told, we went to iLoan's direct site filled out their painless application, sent the required information and guess what, we got our loan! Don't give up try going directly to a notable lender and while some people can benefit from these types of multiple lender searches there's a lot of people that are going to get the same results I did. Again, I'm leaving this review for two reasons LendingTree telling me iLoan and several other lenders had no offer and furthermore how greatly the service you get from a local branch vs your online experience when it comes to iLoan.

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LendingTree response

Hi Stacey,

Thank you for your review and feedback below. I have sent your response to our team for them to look into. Please feel free to reach out to me at LendingTreeSocial@LendingTree.com if you have any questions or additional feedback.

Thank you,

Alyssa

Verified Reviewer
Original review: Oct. 18, 2017

Deceptive... ran multiple hard inquires on my credit... bring down my score... You think you are just "looking" at rates and no way are you thinking you are making an actual application! They hurt your credit and spam you with multiple lenders blowing up your phone & emails!

LendingTree response

Hi Jacqueline,

Thank you for your review. We are very sorry for your experience and would like to learn more. Also, If you are still receiving unwanted calls and emails please send us a note at LendingTreeSocial@LendingTree.com and we can add you to our DNC list.

Thank you,

Alyssa

Verified Reviewer
Original review: Oct. 17, 2017

Hopefully I'll be approved for a Personal Loan. I believe I had an account with Lending Tree many years ago and was very pleased with the service so I thought I would give it a try. But my name then would have been Donna **. I would really appreciate you giving me a chance. Thank You.

Verified Reviewer Verified Buyer
Original review: Oct. 17, 2017

I think I had a 1000.00 loan with LendingTree before about a year or so ago. I didn't know the MONEY was in the bank for a week. Payments were taken automatically out of my account automatically. My experience was stress-free. No headaches. No Hassle. Love you guys. You're the best. Helped in the time of need.

Verified Reviewer
Original review: Oct. 14, 2017

Trying to get a loan with bad credit and I received an email stating that I was pre-approved and to call. Agent Alex called me instead and I verified all the personal information for the loan process. That's standard and I understand that. The next part of the call was Alex telling me that there was an upfront fee of $250 that the financier would deposit into my checking account and I in turn would pay it directly back. In order to do this, Alex required I give him my personal ID and password for my online banking. This was not happening! So I ended the call after being told that I could just change my banking info and Alex accessed my account. There is no reason why a company that only finds lenders to be allowed this information.

LendingTree response

Hi Kacy,

Thank you for bringing this to our attention. Please FWD the original email you received to LendingTreeSocial@LendingTree.com so we can look into this ASAP!

Thank you,

Alyssa

Verified Reviewer
Original review: Oct. 11, 2017

I filled out all of the information on Lendingtree.com. After completing the form it said there was an error but that all of my information was secure. Within 5 minutes I received two phone calls. One from Quicken Loans and another from Wells Fargo. If you want banks to call you, then Lending Tree is for you. I personally did not. If anyone from Lending Tree reads this, PLEASE delete all of my information and please stop giving my number to banks.

LendingTree response

Hi Robert,

Thank you for your feedback. Please email us at LendingTreeSocial@LendingTree.com so we can look into this further. We can also add you to our DNC list.

Thanks,

Alyssa

LendingTree Company Information

Social media:
Company Name:
LendingTree
Company Type:
Public
Ticker Symbol:
TREE
Year Founded:
1996
Address:
11115 Rushmore Drive
City:
Charlotte
State/Province:
NC
Postal Code:
28277
Phone:
(704) 541-5351
Website:
www.lendingtree.com