LendingTreeConsumerAffairs Accredited Brand
LendingTree is an online loan shopping marketplace where consumers can connect directly with lenders for all kinds of financial borrowing needs. LendingTree functions in a similar way to travel, hotel and other online comparison shopping sites by letting consumers compare multiple offers from an industry-wide network so they can find the best deal that is right for them. Loan types include mortgage loans, mortgage refinances, auto loans, personal loans, business loans, student refinances, credit cards and more.
Their customer support was amazing. They answered all my questions to my satisfaction and made me feel very safe getting a loan through them. The application process was simple and easy. I was able to do it without any difficulty and I don't foresee anyone else having problems with it. The rates and terms were great. There was a variety of options and I was able to see what I was getting before being locked into a rate. The online tools available were very helpful and convenient. I did not run into any problems using them and they worked well for my needs.
Thank you so much for your feedback! We are so happy to hear about your experience.Thank you!
I needed a personal unsecured loan and had tried my bank but their rate was high and I was not fully approved for the amount I needed. Lending Tree immediately gave me options I would never have dreamed about! It was a great experience and I am happy with my decision.
We are so glad to hear you were able to find what you needed! Thank you for letting us know!Thank you,
We had a great experience. LendingTree hooked us up with the best lender for our needs. Just closed our new loan and very happy!
We are so happy to hear this! Should you ever need anything in the future please feel free to reach out to me directly at Alyssa.Schaefer@lendingtree.com.Thanks!
I can't really say how the company performs but I can say their customer service isn't very good. I responded to a prequalified loan offer to get more information and to get two basic questions answered. The agent was unable to answer the questions and was more focused on trying to get me to apply. Why would I apply to a company that lacks the ability to answer my questions. I guess to them that is good customer service... To me, if service is poor before I even have an account with you, then that is an excellent reason not to do business.
Please do not insult reader with canned reply of how you value this review and are working hard to solve the issues and how important your customers are to you and all the other garbage that companies use to insult readers. If you want to do better, then do better. We as your customers shouldn't have to write lengthy reviews about service to get companies to address concerns, you say you are recording calls and all this for quality, then use it and improve.
Hi Shelton -
Thank you for your feedback. Would you mind emailing me at LendingTreeSocial@LendingTree.com with more details of your experience with our Customer Service team? I'd like to look into this.Thanks,
You have been very helpful helping me understand how credit works and financing management. Looking forward to doing business with you. Being a senior and never having to deal with money management before because it was handled by others for me. Medical issues are better now and I'm taking care of past debts from my creditors. Now that I'm ambulatory again I'm in need of transportation.
Very sad to have trusted this company. They used my information erroneously, sending it to different loan companies, that made hard inquiries on my credit score, without a clear prior authorization. I cannot recommend them.
I have not missed a payment and will soon have my loan paid off. I would like your company to loan me 6000.00 to be paid off in 2 yrs. I need to pay off 2 credit cards and need cash for my checking account. I believe I only have 8 months left on my loan. Please consider making me another loan.
I feel they go the distance and then some for their customers. The staff are friendly and care for the needs of the customer. From my dealings with this company I felt very at ease and comfortable in a stressful situation. The list of lenders for your loan needs I think is the largest I can imagine. Would and do I recommend them for my search in a loan? NO!!! They would not be my second choice, but surely my FIRST for each and every time if I need a loan!! Any doubt about debt? Let these professional put your money worries at ease. They did for me!!
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I wanted to find out just a little regarding current offers for loans. Immediately I was asked many personal questions as if I am actually applying for a loan but I just wanted information. I declined providing my SS number. The results came back saying I was denied because of a low credit score. How would they know this without consent to pull my credit or all of my info. I will be checking my Credit Karma to verify. By the way my credit score is not bad as I was just approved for a loan elsewhere. I would shy away from a company that requires so much information just to get a little information from them.
Lending Tree and Lending Club work together with many small financing companies, I applied online and they ended up issuing two loans (I am saying they because one rep said they were the same and the other denied it) but both can see my account with my phone number, I assume if they are not the same, they are very close. My mistake was not to check my bank account on time and of course I set both loans in ignorance and in confusion, you fill out a form in a website and immediately a local company calls you and tells you they are calling in behalf of the site, they didn't tell me the other loan was moving forward. I would call it a scam. So since the loan was granted by a local company in the same day that contacted me through their website in their behalf, I did not pay attention to the other lending company's email.
They ended up charging me twice because their unorganized system can do that and you will end up paying their fees. Period. Never use their service online, your information is released and nobody cares about mistakes of who gets your info or who they send it to, I say that because nobody cared about my issue. I know their lack of good ethics will get them out of business sooner than later. Too bad people like me have to lose money in the process. At any rate I admitted my mistake and asked for help, but you guessed it, customer service is non-existent and all they care is about their greed. For the rest of their business life (hopefully short for the sake of the consumers) I will advise all and any person to never do deal with any of their affiliates. Hope you have a good day. The review star I added is because there is no option to remove it, but they do not deserve not even one star.
AWFUL. Your personal information is hosed if you give it to LendingTree. Thought I was just checking a pre-qualified rate, next day 7-10 phone calls from various banks!! I feel like my ID is going to be stolen any minute. Can't wait to see my credit report. AVOID. AVOID. AVOID. Go directly to a bank instead.
We apologize for your experience. If you are still receiving unwanted calls please email us at LendingTreeSocial@LendingTree.com and we can add you to our DNC list.Thank you,
There must have been 20 brokers call. All hours of the night and day. What a mistake. You can do better. Just look online for brokers or mortgage companies in your area. Get a couple to look at. Pay close attention to fees! Everybody has pretty much the same rates. Fees and points vary wildly. If you want incessant phone calls, contact LendingTree.
Hi Gary - we apologize for your experience. If you are still receiving unwanted calls please email us at LendingTreeSocial@LendingTree.com and we can add you to our DNC list.Thank you,
As far as I have seen I have had no problems with them. I have had no problems with them. I love them they have helped me no question asked even with bad credit. I recommend this company to everyone they are great. They really help out when you need it the money. Come going them and try them out. You will be happy you did.
This site makes everything easy to understand and quick to fill out. Now I've just got to wait to get a result. Thank you. I am trying to get a loan for debt consolidation and this site is very easy. Hopefully it will be just as easily approved so that I can get things going in the right direction and turn my credit around.
This is ludicrous! It cost roughly 50% of the loan value just to borrow the money and clearly the APR ON A PERSONAL LOAN SHOULD BE MUCH LOWER THAN THAT OF A CREDIT CARD. HERE THEY ARE HIGHER! I most certainly can do way better at my person credit union on my worst day. I would no never EVER consider these ridiculous offers. I would like to add that while my credit may not be 800 it certainly is not bad credit and the company needs to make a little money but do it on reasonable interest rates and I might would consider paying a 25$-35$ application fee if you will but not this!
Thank you for reaching out. While LendingTree helps match you with possible lenders, the loan details and offers are based on the individual lenders and their underwriting guidelines. Please feel free to reach out if you have any further questions or concerns.Thank you,
When I first went to the website & right away it had you answering some questions, I did not even put in my FULL Social Security number & never authorized ANYONE to hit my credit, after I was finished I thought LendingTree was going to send me something in the email BUT MY credit report was HIT with someplace I did not even know... I am disputing it as I want it off my report!!! Be careful out there!!!
WOW! If you like to be hounded then this is the site for you! I have been working on rebuilding my credit and now have an excellent credit score. I logged onto their site to get options on lower credit card rates. That was 15 minutes ago. Since then I have had 5 phone calls and 7 emails sent to me! I don't recall asking to be contacted for any type of personal loan. I can't believe how quickly the piranhas have attacked! I am going back to Credit Karma and will never log onto this site again. This is ridiculous! Be forewarned. I should have read the reviews before I logged on as I am not surprised they have several reviews like this.
We are so sorry and sincerely apologize! If you are still receiving unwanted calls and emails please send us a note at LendingTreeSocial@LendingTree.com and we can add you to our DNC list!Thanks,
They sent me to get a password and I had two lenders then and when I returned there were none?? l don’t understand why they would leave. I really need this loan. It would help me out tremendously. I really need the loan. It would keep me out of a bind and I would be very grateful for this loan. I really don’t know what I’m going to do without it. Thank you for letting me speak my mind.
This site is easily navigated and is very specific as to what information it needs. Once I got this far it basically grabbed me by the arm and walked me through step by step until I had satisfied their requirements. If you have not satisfied them it will keep bringing you back until the issue is resolved. I repeat, I am called back to the spot where I was before being called back to verify the information is correct.
My experience with LendingTree thus far has been an upfront and very "down to business" affair. Albeit I haven't found a loan through them they remain professional in their demeanor. I stand by my decision that I am satisfied with their production. Now, if they could succeed in acquiring a loan for me, I would most definitely raise my opinion to Very Satisfied. Nevertheless I thank them for their consideration during my trying time.
Why when I submitted for an auto refinance I was given several great offers and several not so great offers. After contacting all of the great offers, they all come back with offers that aren't even close to what LendingTree stated. We are talking the difference between a 3% and coming back at 5 to 7%. Extremely misleading. I would have been better off just going to my bank or a local credit union. SMH.
I have never had experience with Lending Tree. I would hope that they live up to their reputation and the ads on tv. I would like to refinance this home, it was my mom's, she passed and left it to me, I was looking for a good reasonable rate.
I wanted to view different rates to refinance my car. None of the offers were to my liking, so I didn't pursue any of the lenders. Within 20 minutes, my phone was blowing up with calls and text messages. Two of those lenders took it upon themselves to run hard credit inquiries. I emailed LendingTree and complained. Not much they can do about it, but seriously, keep in mind your info IS shared and all the lenders will hound you like starving piranhas. They will blow up your phone and hard hit your credit report.
They email me every single day to start! Next they make it appear as though you can be prequalified without a hard pull to your credit since you are only providing them with the last 4 of your Social Security number. You have to read the really small fine print to know that they are actually having other companies do hard pulls against your credit. Oh and they have the line in the email "it's just like searching for a flight or hotel"...uhm no because I don't have hard pulls against my credit when I do that. Never again.
The online process was very easy and quick and right away I got a phone call but the man on the phone was very rude sounding and really did not want to listen, or let me say anything I said. I’m just starting with credit and he said in a very rude manner, "We’ll build your credit up" then hung up on me without me saying a word. The company seems Like a really good company but the whole phone call was rude. At least be nice enough to give me advice or guidance. Not be so rude.
Thank you for your review and we are very sorry about the rude phone call. Please email us at LendingTreeSocial@LendingTree.com with more information on this call so we can look into this ASAP.Thank you,
I am trying to find how to delete my account on this service. After making 1 request for mortgage loan rates, I got 11 robocalls in under two hours! I will never use your site again because of this! Please change the terms of service so you do not annoy people!
We are very sorry. Please email us at LendingTreeSocial@LendingTree.com and we can add you to our DNC list.Thank you,
Terrible experience, Within minutes I got 20 phone calls, emails and text messages. I just wanted to see what kind of rates I could get. They took the liberty to let companies run my credit and spam the ever living crap out of me. Never will use them again.
We sincerely apologize for your experience. Please email us at LendingTreeSocial@LendingTree.com and we can place you on the DNC list.Thank you,
If I walk away with a car loan with LendingTree I will recommend to everyone I know and of course I would myself get another car loan through lending tree for all my loans and etc. It is easy and fast to fill out the online application for a car loan.
Wonderful place to borrow money from, fast and accurate service. The money is deposited the next day. The customer service people are very helpful and friendly. Their decision making time is great. You know right away if you are approved and if you're not they tell you to keep trying.
While Lending Tree does disclose on their website that information would be shared with lenders, I had no idea how many calls I would get. The day after I filled out information on Lending Tree I received a total of 37 calls from 3 different lenders... Yikes. I have already refinanced my home and still receive 10 to 25 calls each day from different lenders. They call starting at 7 am and don't stop until 8 pm. While Lending Tree isn't directly responsible for this, perhaps Lending Tree can tell the people they sell information to to not harass people. I have asked the companies to stop calling, yet they persist. It's beyond annoying and very unprofessional. Please tell your clients (the lenders you sold my information to) that they cannot harass people by calling several times every day.
Hi Hunter -
I can add you to our DNC list! Please email me at LendingTreeSocial@LendingTree.com.Thank you,
LendingTree doesn't allow you to select the lenders that I wish to contact... they allow every potential lender to call you back... And I wouldn't consider any of those lenders with my future business.
If you want your phone blown up for weeks at all hours of the day and night then submit a request for information. They are relentless and very rude. I would never do business with them or their affiliated funding partners.
We are so sorry for your experience! Please email me at LendingTreeSocial@LendingTree.com and I can add you to our DNC list. Also, if you have more details on these conversations I would like to look into whoever was rude and not respectful.Thank you,
It was awesome... I didn't have no problems or have any issue with the application online. I would recommend this to anybody who wants to use this. It helps you out a lot. I love and liked this service. I give it a thumbs up and rate it at a five. Really recommend!!!!