Overall Satisfaction Rating
4.49/5
  • 5 stars
    41
  • 4 stars
    5
  • 3 stars
    2
  • 2 stars
    2
  • 1 star
    3
Based on 53 ratings submitted in the last year
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J.G. Wentworth Structured Settlements

ConsumerAffairs Accredited Brand

J.G. Wentworth is the largest purchaser of future structured settlement and annuity payments in the nation and has helped thousands of customers over the past 20 years.

Customers of J.G Wentworth can enjoy:

- Free, No-Obligation Quotes

- Best Price Guarantee

- Signing Bonuses and Cash Advances

- Great Customer Service

- Personalized Solutions

J.G. Wentworth Video

A+

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Last updated: Oct. 13, 2017

70 J.G. Wentworth Structured Settlements Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Oct. 13, 2017

First off this company was able to get my autistic son's structured settlement giving him pennies on the dollar of the value of it. They took advantage of a disabled person. Second, on his second to last payout from them they sent him 2 checks instead of the 1 by mistake basically doubling the payment. Since this was clearly done in error we destroyed one of the checks. They then contacted us several times a day being extremely rude and threatening to return the extra check when we told them we no longer had it as it was destroyed. They then tried to threaten legal and criminal action against us if we did not return it. (It went in the paper shredder.) These phone call kept coming for several weeks and finally stopped when I threatened to go to the BBB.

Three: now that it has come time for his final payment from them they have shorted him on the payout for the extra check that was sent out on 2012. They are now asking US to prove that the check was never cashed. We will now be contacting a lawyer. We are fed up with the rudeness and yes JG Wentworh "WE WANT OUR MONEY AND WE WANT IT NOW!!!" WITH INTEREST!!!

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    Verified Reviewer
    Original review: Oct. 6, 2017

    I just want to say thank you very much. Alejandro ** was very helpful. Anytime I needed a question answered he was right there. If I were to recommend JGW to anyone I would give them Alejandro's name hands down. I appreciate y'all helping me out!

    J.G. Wentworth Structured Settlements response

    Hi Rebecca,

    Thank you for the awesome review! We know this is a big decision and we're extremely grateful that you put your trust in us to get you the cash you need from your structured settlement. If you ever need help again, please don't hesitate to contact Alejandro. Cheers!

    Verified Reviewer
    Original review: Sept. 29, 2017

    Where to begin... First off I submitted my first contract with JGW only to find out a week before my court date, about a month from when we started, that it was filed in the wrong court and my new court date was over 45 later. Then for weeks I was told they were working on trying to get me an earlier court date. Their excuse was that the court was booked up and no court date was available. I finally contacted the court clerk myself and asked if there was any way I could get a sooner court date, even if it was just a week. They said it was no problem and could accommodate. I called my contact at JGW and very shortly after, I was told there was no way possible due to rules governing the sale/transfer that I would be able to move it up that week and that I would have to wait. If that was the case then why string me along for weeks with the hope of an earlier court date. I was furious!

    Next, I went over the funding of the sale numerous times with my JGW contact and he clearly told me, numerous times, if I was able to walk out with a copy of the signed court order and scan/email him the copy... He would be able to wire transfer the funds that day. I did just that all before 11am and he confirmed he received it. It is now the end of the business day and yet still no funds and his excuse is the phone lines and email have been down, yet I was somehow still receiving emails from him. Part of my decision to sell to JGW was that they promised me they would fund day of if I provided that signed court order. I do not see myself doing business with them again in the future with these shady tactics. Be cautious...

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    Verified Reviewer
    Original review: Sept. 15, 2017

    The experience with JG Wentworth was great. I worked with Alejandro ** and he was very knowledgeable, patient, and got the mission accomplished! The whole process was fairly quick and simple.They were there every step of the way. I got my money! Thanks so much guys!

    J.G. Wentworth Structured Settlements response

    Hi Valerie,

    Reviews like this make us beyond happy! Thank you for sharing your experience. If you ever need help again, don't hesitate to contact Alex. Cheers!

    Verified Reviewer
    Original review: Sept. 13, 2017

    Yes my acct executive Clark ** told me my deposit would be in my acct on the Sept 12 or 13. And it isn't. I have the emails to prove it. In all of my other sales it's 2 days money in acct and this time I even had 9 am court time. So now my electric is off.

    How do I know I can trust these reviews about J.G. Wentworth?

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    Verified Reviewer
    Original review: Sept. 7, 2017

    I really enjoyed working with Shawn. He has been absolutely great to work with. I would recommend him to anyone that's in need of a transaction like this. Thanks again for everything. You have really made this a smooth and comfortable transaction.

    J.G. Wentworth Structured Settlements response

    Hi LaTris,

    It was a pleasure working with you and we appreciate the recommendation. Best of luck! Cheers!

    Verified Reviewer
    Original review: Sept. 6, 2017

    They were good and pretty quick handling the things it takes to receive your money but they do take a big chunk out of the original amount but I guess that's the norm in that sorta business. However on my final amount of 25 thousand they started off only offering me eight thousand which seemed extreme but it was quite a few years away from maturity. Overall I got what I was after and that's the bottom line.

    J.G. Wentworth Structured Settlements response

    Billy,

    We really appreciate the feedback. A customer service agent will be in touch to discuss what we can do to improve for future transactions. Thanks!

    Verified Reviewer
    Original review: Sept. 5, 2017

    The experience that I had with J.G. Wentworth was definitely worth me withdrawing the money that I was having trouble getting out on my own. Shawn ** was very helpful and extremely thorough when explaining my options. There wasn't any pressure to make decisions. He contacted me regularly regarding my case. J.G. Wentworth's team went straight to work, and I received my money quicker than I had imagined. Well done to all the people at J.G. Wentworth for being great at what you do. I'll definitely refer people your way!

    J.G. Wentworth Structured Settlements response

    Elisa,

    We greatly appreciate the kind words. We know the decision to sell your payments is not to be taken lightly and we're grateful you put your trust in us. If you need any help in the future, please don't hesitate to contact Shawn. Thanks!

    Verified Reviewer
    Original review: Sept. 1, 2017

    I have been doing business with JG since 2007 and have continued to do so. I have been very pleased with them. I highly recommend them to anyone that is interested in a transaction. My transactions have always been taking care of immediately. I will continue to do business with them.

    J.G. Wentworth Structured Settlements response

    Margaret,

    This is the highest praise we can possibly get! We greatly appreciate your loyalty and look forward to our continued working relationship. Thanks!

    Verified Reviewer
    Original review: Aug. 31, 2017

    Michael ** is always here to answer my questions very thoroughly, he has treated me more than fairly in his assistance with getting me quotes, helping me with immediate needs with the tools he has such as cash advances and guiding me through the court process. Without the assistance of Michael ** I don't know if I would have went through with any transactions.

    J.G. Wentworth Structured Settlements response

    Shawn,

    We appreciate the kind words and are glad Michael was able to provide great service. Don't hesitate to reach out if you need anything in the future. Thanks!

    Verified Reviewer
    Original review: Aug. 30, 2017

    Was great help on transactions from my settlement. Pretty fast turn around and also great customer service. Definitely will use again. Was very helpful on any kind of question I had and always had a answer to everything. Never left me with an unanswered question and that's where great customer service comes in as well as respectful.

    J.G. Wentworth Structured Settlements response

    Hi Ryan,

    Glad to hear we earned your confidence and future business. We'll always be here to answer your questions, do don't hesitate to reach out. Thanks for the kind words!

    Verified Reviewer
    Original review: Aug. 30, 2017

    Overall the process was pretty easy, I would say that the pain points were primarily not having documents ready for the court date, and having to do a continuance forcing me to take multiple days off work to show up to court. Also received a follow up check to see if I wanted to make another sale, that insinuated I could have gotten a better deal does not give confidence that the company had my best interest in the deal. "... This is Marcus **with J.G. Wentworth, I ran across your info in our system, just wanted to shoot you a quick call in regards to your account. It seems we were able to manipulate a few numbers with us to get you a much better deal."

    Given my overall distrust in the settlement funding industry due to the constant harassment for the last few decades, JG Wentworth while they did a settlement that eventually got what I needed, did nothing to instill confidence in the process. In fact ensured that I would not use them in the future with constant follow up harassment that actually indicated JG Wentworth had previously done a bad deal on my behalf.

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    Verified Reviewer
    Original review: Aug. 30, 2017

    It was a great experience. My representative did well with me and was always there to answer my questions and concerns. Got a lower interest rate before judge made the choice which was a better rate than before and helped out as well.

    J.G. Wentworth Structured Settlements response

    Hi Austin,

    We appreciate the kind words and are glad we were able to get such a great deal! Don't hesitate to reach out if you need help in the future. Thanks!

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    Verified Reviewer
    Original review: Aug. 29, 2017

    Casey was awesome. He took time to explain everything to me and answer any questions I had. I really appreciate all the work and help that was given to me. The process was way better of experience than what I thought it was going to be.

    J.G. Wentworth Structured Settlements response

    Hi Senurita,

    We're thrilled to hear we exceeded your expectations! Thanks for the kind words. Please don't hesitate to contact us for anything you may need in the future. Cheers!

    Verified Reviewer
    Original review: Aug. 28, 2017

    I was fortunate to have done business with JG Wentworth this spring and could not be more satisfied. The process was smooth with easy to provide documentation and a simple application. My rep, Michael ** walked me through the whole process ensuring there were no surprises. I would have no problem working with JG Wentworth again.

    J.G. Wentworth Structured Settlements response

    Michael,

    Thanks for the kind words! We welcome the opportunity to work together again, should you need us. Cheers!

    Verified Reviewer
    Original review: Aug. 28, 2017

    After researching and receiving several quotes from companies like J.G. Wentworth, I have finally agreed to go into contract with J.G. Wentworth. I find the contract to be very reasonable, more than fair. This contract will allow me to put a significant down payment on my dream home. Michael ** made me feel very comfortable and he has been very accommodating during this entire process from the beginning until the end. Thank you so much Michael and J.G. Wentworth.

    J.G. Wentworth Structured Settlements response

    Hi Charisma,

    We're so glad that you put your confidence in us and that Michael is taking good care of you! We look forward to seeing pictures of your dream home when you move in! Thanks for the kind words and good luck!

    Verified Reviewer
    Original review: Aug. 25, 2017

    Cliff was great, well efficient, explained everything step by step... Made me feel comfortable every step of the way! He was realistic about when things would come and gave me a layout of the process! Thanks for everything. I would definitely recommend J.G. Wentworth.

    J.G. Wentworth Structured Settlements response
    Aubrey,

    We strive to make the process as simple and efficient as possible for our customers, and appreciate your positive feedback. We will be sure to pass your 5 star review on to Cliff!

    Verified Reviewer
    Original review: Aug. 25, 2017

    Having worked with J. G. Wentworth in the past, I knew the process would be smooth. That is why I was more than comfortable contacting them again. They have been helpful every step of the way, even with a few complications from my end. Mr. ** and Mr. ** both assisted me by providing a reliable option to my financial endeavors. Everyone I spoke with has been courteous and answered any questions I had during the transaction. After getting a judge's approval, I was funded in under a week. I appreciate everything they have done for me and my family. I highly recommend working with J. G. Wentworth.

    J.G. Wentworth Structured Settlements response
    Hello,

    Thank you so much for taking the time to leave a review and share your J.G. Wentworth experiences with others. We love working with new and existing customers, and are so glad to hear all your sales have gone smoothly.

    Verified Reviewer
    Original review: Aug. 23, 2017

    Had the best experience with JG Wentworth! Casey was awesome, always answered calls/texts right away and always was on point with any question I had for him! It was a great experience. I will definitely recommend JG Wentworth to people and I would like to thank this company for the wonderful experience!

    J.G. Wentworth Structured Settlements response
    Hi Lizmara,

    Casey is awesome, and our customers are as well! Thank you for working with us and we hope to work with you again in the future.

    profile pic of the author
    Verified Reviewer
    Original review: Aug. 23, 2017

    JGW was a wonderful experience. I'm glad I did what I did. No regrets! Casey, my advisor, was very helpful. Couldn't be here today without him. Thank you. If I ever have any other business dealing with anything that regards you guys I will not be hesitant to call.

    J.G. Wentworth Structured Settlements response

    Tyler, Thank you for your five star review! We are so pleased to hear you had a wonderful experience, and the positive feelings about working together again in the future are mutual!

    Verified Reviewer
    Original review: Aug. 22, 2017

    I worked with Mike on my last transaction, which was a good choice! He worked diligently at trying to get our agreement as close to what I was needing at the time! He's very knowledgeable at what he does & pleasant to work with! I am very educated at these transactions, and I liked most that he didn't talk down to me - or condescend me in any way!

    J.G. Wentworth Structured Settlements response

    Charlene,

    We appreciate the kind words. Mike knows his stuff! We're glad he got you a great deal and educated you on the process as well. Please keep us in mind for anything you may need in the future. Thanks!

    Verified Reviewer
    Original review: Aug. 22, 2017

    Very help and understanding trying to get me closed out so when I got approved I could get my money as fast he could. I would if I ever took out money again I would like to deal with Mike. I thank you for the help that was giving to me in getting the best offer.

    J.G. Wentworth Structured Settlements response

    Hi Michael,

    Thank you so much for the kind review! We welcome the opportunity to work together again, should the need arise. Cheers!

    Verified Reviewer
    Original review: Aug. 16, 2017

    Satisfied that the process is finally over. Time period was fairly quick considering a few glitches and requests for information previously provided by me. Some issues could have been handled more efficiently, but I have a little more peace of mind now. The only thing I dread is the thought of having to deal with endless calls I know I will be receiving regarding the remainder of my settlement, and whether I would be willing to go through all this crap again.

    J.G. Wentworth Structured Settlements response

    Hi Erick,

    We greatly appreciate the honest feedback.

    We are not in the business of harassing our customers to complete multiple transactions, unlike some other companies in this industry. We will happily respect your wishes and have added you to our "Do Not Contact" list. However, if you happen to need any help in the future, transactional or otherwise, our line will always be open for you.

    We're always looking for opportunities to improve. Although your experience was relatively easy, we'd still like to know what specific aspects of the transaction you found frustrating so we can relay that to our purchasing team. Please feel free to send us a private message with the details.

    Thanks!

    Verified Reviewer
    Original review: Aug. 14, 2017

    I was extraordinarily and most professionally assisted by JGW Staff, who was always readily available and, quite importantly, kept me informed regarding the status of my application throughout the entire three week process. I am happy and most willing to recommend J. G. Wentworth to other people. Thank You.

    J.G. Wentworth Structured Settlements response

    What a great review! Thank you for working with J.G. Wentworth and recommending us to others. We know deciding to sell your payments can be a big decision and we strive to make it a very smooth experience for our customers. We hope to work with you again in the future!

    Verified Reviewer
    Original review: Aug. 14, 2017

    It is a great experience and simple and easy I had a structured settlement and they found me the best deal and it was! Great company! I highly recommend this company to anybody that is trying to make quick fast and easy money that is in their settlements, so go to J.G. WENTWORTH now!

    J.G. Wentworth Structured Settlements response

    Hi Clint, Thank you for the 5 star rating! We are here to help our customers get 'cash now' and are happy to hear the experience was top rate for you.

    Verified Reviewer
    Original review: Aug. 12, 2017

    Things were handled in a professional matter. Help was available when I needed it. Questions were answered quickly. The only thing I wasn't really happy with was I was told it wouldn't take as long to complete the transaction as it did last time because you already had my info. And it took about the same length of time.

    J.G. Wentworth Structured Settlements response
    Hi Rose,

    Thank you very much for the feedback. We are so pleased the overall process went smoothly and you got the assistance you needed, when you needed it. I will be sure to pass your comments on to the Representative who assisted you, and congratulations on the sale of your payments.

    Verified Reviewer
    Original review: Aug. 12, 2017

    Tom ** was absolutely wonderful during our process. He helped any way that he could and went above & beyond for us. Every time we called, Tom was right there, and worked very hard, we appreciate all that he has done.

    J.G. Wentworth Structured Settlements response
    Hi Kim,

    Thank you for the positive feedback on Tom! He enjoyed working with you as well.

    Verified Reviewer
    Original review: Aug. 11, 2017

    Robert was my representative. He was very helpful and made sure every question I had was answered and understood completely. The legal team were helpful as well. Overall I was impressed with the amount of personal concern and Service I received.

    J.G. Wentworth Structured Settlements response

    Hi Terry, Thank you for your review. We realize every customer's situation and needs are unique and strive to make the process as easy for him/her as possible. We are so glad you had a great experience!

    Verified Reviewer
    Original review: Aug. 10, 2017

    I've never had a problem with my rep. He has always been kind and available. My experience with JG Wentworth has been a very positive experience. Things have always been taken care of in a timely fashion, and done correctly the first time.

    J.G. Wentworth Structured Settlements response

    Thank you for the feedback, Erin. We appreciate you taking the time to let others know of your positive experience with us, and hope to work with you again in the future.

    Verified Reviewer
    Original review: Aug. 9, 2017

    The lovely people at JG Wentworth have helped me with a few deals. With these deals I've been able to take giant steps forward with my life, setting myself up for the future. Working with JG Wentworth has been a breeze. Their customer service is the best I have ever received, my contact Mark ** always goes out of his way to explain everything no matter the question. I highly recommend working with JG Wentworth, I have never felt cheated out of my money. They explain every step of the process and work with you to make deals that fit best for you. Thank you JG Wentworth, for everything.

    J.G. Wentworth Structured Settlements response

    Wow, what a great review Veronica! Congratulations on the success of your few deals. We love working with customers multiple times and hope to work with you again in the future.

    J.G. Wentworth Structured Settlements Company Information

    Social media:
    Company Name:
    J.G. Wentworth
    Company Type:
    Public
    Ticker Symbol:
    JGW
    Year Founded:
    1991
    Address:
    201 King Of Prussia Rd. Suite 200
    City:
    Radnor
    State/Province:
    PA
    Postal Code:
    19087
    Country:
    United States
    Phone:
    800-741-1231
    Website:
    www.jgwentworth.com