1st Franklin Financial

1st Franklin Financial Reviews

About 1st Franklin Financial

1st Franklin Financial offers personal loans up to $15,000. Its loans feature fixed rates and payments and no prepayment penalties. Its services are available only in select states nationwide, though it does have over 300 offices in its service area. You can choose between short- and long-term installment plans.

Pros
  • Quick approval time
  • No penalty for early payment
  • Fixed rates and payments
Cons
  • No interest rate info on website
  • Only available in eight states

Featured Reviews

Taylors, SC
Verified purchase
When I talked to the Manager... I'm not really sure if I can be approved but after she explain to me all the rules and requirement... I'm so glad I got all the information and qua...

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Little Rock, MS
Verified purchase
First Franklin Financial Philadelphia MS, has helped me rebuild my credit. Very professional and kind staff. I will continue to use them for my financial needs in the future. If y...

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What is 1st Franklin Financial?

1st Franklin Financial is a family-owned company that’s provided personal loans for more than 80 years. It promises no hidden fees or other surprises and offers straightforward fixed rates and payments with no penalties for early payments.

1st Franklin also provides investment services and retail sales financing. With retail financing, you can make payments straight to the company to simplify the process. 1st Franklin finances electronics, jewelry, furniture, appliances and more, and it currently operates in eight states in the Southern U.S.

1st Franklin Financial loan services

1st Franklin Financial offers traditional installment loans with no hidden costs or other surprises. You can apply for a loan online, over the phone or in person. If you apply online, you’ll likely get a reply almost immediately (within two business days at max).

Regardless of how you apply, the approval will take place in person, so you’ll have to visit your local branch to finish the application. There, an associate will explain your loan rates and terms. You’ll need documents like a valid ID, proof of address and proof of income to complete the process. Once you agree to your terms, your money will be on its way; in some cases, funds arrive in your account in a few hours or the next business day.

1st Franklin Financial interest rates

1st Franklin Financial doesn’t list information about interest rates on its website, which can make shopping around more challenging. Several factors determine your interest rates, including your credit history, term length, employment status and debt-to-income ratio. Interest also depends on the size of your loan.

1st Franklin offers personal loans up to $15,000. The company’s Premier personal loans come through the U.S. Bank and are available up to $10,000. According to the website, this type of loan has a lower interest rate than standard personal loans.

1st Franklin Financial FAQ

Where is 1st Franklin Financial available?

1st Franklin Financial is available in Alabama, Georgia, Kentucky, Louisiana, Mississippi, South Carolina, Tennessee and Texas.

Does 1st Franklin Financial offer personal loans online?

You can apply for a personal loan on the 1st Franklin Financial website. From there, the application is transferred to your local branch, where final loan decisions are made.

What’s the maximum loan amount 1st Franklin Financial offers?

The maximum amount depends on the type of loan. Premier loans range up to $10,000, and standard personal loans are available up to $15,000.

What can I use a 1st Franklin Financial personal loan for?

Personal loans from 1st Franklin Financial can be used for home or auto repair, medical expenses, weddings, debt consolidation and more. They cannot be used for post-secondary or vocational uses.

Is 1st Franklin Financial a good lender?

1st Franklin Financial is available in just eight states in the South. If you’re in its service area, it’s a solid lender worthy of your consideration. There’s no information about its interest rates online, but 1st Franklin Financial implies this is due to the personal nature of these loans. When shopping for a personal loan, it’s important to look around to find the best rates for you — overall, 1st Franklin Financial is a good option for personal loans in the Southeastern U.S.

1st Franklin Financial Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed Jan. 31, 2025

    With their new online system, customers can no longer access their statements. They will no longer mail statements due to the expense, even if requested by customer. Customer can not only not view, download, print statements on the NEW system, but they cannot see how a payment is applied, a breakdown of what is due, or new balance, nothing about the loan. It gives a payment amount due, even if the amount is for the next payment which isn't due for weeks, and presents it as past due.

    The Bainbridge office was cleaned out of the best team they have had in 15 years, with all knowledgeable employees who were pleasant and helpful to customers, even if they could not fulfill a customer's wishes. They were never condescending, patronizing, or rude. Service was prompt, within the day they could give an answer, offer suggestions, make a loan, renew a loan, whatever the request was concerning.

    Now, there is an employee who is extremely condescending, rude, and spiteful... If you report her behavior and call with questions or requests, she puts you off telling you she has 6 ahead of you or 5 ahead of you----dragging it out for 3-5 days and will not let you speak to manager, telling you manager is busy or out of the office.

    Her attitude is like that with everyone and there is a growing social media chat group concerning the loss of helpful and knowledgeable employees (because of a misogynistic racist, bitter employee out for revenge because he didn't get the job he wanted). I will neither do business with or recommend them in the future. The end of nearly 25 years of doing business with them. There is no number to call to complain about an office or employee. Like the post office, if you have a complaint about an office, your only avenue is to complain the office. Calling an area supervisor is no more productive, nor is filing a complaint online. They do not respond.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2024

    Horrible customer service. Specific the location in Stockbridge, Georgia. A bunch of racist ** women with disgusting nasty attitude who doesn’t care about their customers. I’ll never refer anyone to that location. They need a change in management and definitely staff.

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      Loan ProcessRates

      Reviewed Aug. 21, 2024

      This company does not allow you to make principal only payments, even if you've paid the full monthly payment with interest already that month. I've NEVER had a loan where this was the case. Seems illegal. You can't make large payments online. They will not provide you with a payoff amount unless you go into the bank in person. This is 2024. I would never recommend anyone to this bank.

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      Punctuality & SpeedOnline & AppStaffLoan Process

      Reviewed June 21, 2024

      1st Franklin bought out my loan from Westview. It was a bit of a choppy transition, but after reaching out to the branch, we got online access updated. Three months later, they sent a letter stating they were changing their website and people would need to re-enroll again. Ok, fine...but every time I contact the branch, the website is down with no ETA, and their systems are either down at the branch. I spoke with a rep today and, of course, after I give my bank account info, they suddenly aren't able to take payment that way. And I now have to pay a late fee because their systems aren't working. Very, very frustrating experience thus far.

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      Customer ServiceStaffLoan Process

      Reviewed June 18, 2024

      This is the worst experience and I’m glad to give my business to a competitor. Angie stated she would call me back in an hour. Well the next day…still no call. That’s pathetic. I called only to find out she wouldn’t be back until the next day. The lady was as bad.

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      Loan Process

      Reviewed May 8, 2024

      First they locked me out of online account as soon as it was created. After contacting them they finally unlocked it for 1 payment then the account was locked again. Contacted again to unlock account and refused to accept any payment from anything other than the bank account the loan was deposited into. Preventing me from making any additional payments. Now, after multiple refused attempts to pay there is a legal hold on my bank account that would prevent me from getting even a penny from my next 4 paychecks.

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      Customer ServiceStaffLoan ProcessRates

      Reviewed Feb. 6, 2024

      I have had a loan with them before and had no issues. I got another loan with them and opted in for the insurance protection in case something was to happen the payment would be taken care of. I broke my wrist and was out of work. When the payment that month came due I paid them and told them about my injury. I went a couple of weeks later and got the paperwork (which was a lot). My doctor, my employer and myself had to fill out papers. I don’t know why they couldn’t just use my FMLA.

      During this time my phone was also off because I didn’t pay the bill while out of work. I received a certified letter after missing two payments. I called them and he said I had to pay over 700 dollars to get it paid up. My monthly payment was only $189. I told him I didn’t have that to pay. Then someone comes to my home & delivers me a letter saying they’re suing me. It says I’m being sued for $2,300. I went to the office they said they never received my papers they had me fill out. I ask them the payoff and he says $2,600. I offered to pay them $2,000 because I feel that’s what I owe minus the two payments that should have been covered from the insurance I purchased with the loan. He refused and said we’ll just let the judge decide.

      During this whole deal the guy has been extremely rude to me & has acted like I’m some trash person. He even looked at another worker in there and rolled his eyes while I was in there. This company are crooks and EXTREMELY RUDE. The interest rates are insane. I went to my bank and explained what they were doing and the transmission also went out in my vehicle. My bank gave me $4,000 and added it to an existing loan and my payment only went up $50 a month. DO NOT RECOMMEND THIS COMPANY TO ANYONE.

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      Customer ServiceStaff

      Reviewed June 29, 2023

      The customer service representative was very nice. She also helped me in every way she could. The environment and other staff members were also very friendly and welcoming. I will absolutely use this business further.

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      Staff

      Reviewed April 28, 2022

      I have been a 1st Franklin customer for 10 plus year, the manager and staff have always been friendly, and helped me achieve financial goals from small loans, to my mortgage. I can't imagine how I'd succeeded without, this great group, and kind words. Renee, Sasha, and the friendly, representatives, thanks for all you do.

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      1st Franklin Financial
      Response from 1st Franklin Financial

      Hi, Rita! We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing.

      Customer ServiceStaffLoan ProcessTransparency

      Reviewed April 23, 2022

      I am so impressed with the level of professionalism of the team at that location. The follow-up calls and when I visited the Branch, they made me feel welcomed and explained all the steps of the process. Above it all, the entire transaction was completed within 30 minutes. Great job guys.

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      1st Franklin Financial
      Response from 1st Franklin Financial

      We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We know that you have options and we are very happy you chose to do business with us!

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      1st Franklin Financial Company Information

      Company Name:
      1st Franklin Financial
      Website:
      www.1ffc.com