1st Franklin Financial Reviews

Horrible customer service. Specific the location in Stockbridge, Georgia. A bunch of racist ** women with disgusting nasty attitude who doesn’t care about their customers. I’ll never refer anyone to that location. They need a change in management and definitely staff.

This company does not allow you to make principal only payments, even if you've paid the full monthly payment with interest already that month. I've NEVER had a loan where this was the case. Seems illegal. You can't make large payments online. They will not provide you with a payoff amount unless you go into the bank in person. This is 2024. I would never recommend anyone to this bank.

1st Franklin bought out my loan from Westview. It was a bit of a choppy transition, but after reaching out to the branch, we got online access updated. Three months later, they sent a letter stating they were changing their website and people would need to re-enroll again. Ok, fine...but every time I contact the branch, the website is down with no ETA, and their systems are either down at the branch. I spoke with a rep today and, of course, after I give my bank account info, they suddenly aren't able to take payment that way. And I now have to pay a late fee because their systems aren't working. Very, very frustrating experience thus far.

This is the worst experience and I’m glad to give my business to a competitor. Angie stated she would call me back in an hour. Well the next day…still no call. That’s pathetic. I called only to find out she wouldn’t be back until the next day. The lady was as bad.

First they locked me out of online account as soon as it was created. After contacting them they finally unlocked it for 1 payment then the account was locked again. Contacted again to unlock account and refused to accept any payment from anything other than the bank account the loan was deposited into. Preventing me from making any additional payments. Now, after multiple refused attempts to pay there is a legal hold on my bank account that would prevent me from getting even a penny from my next 4 paychecks.

I have had a loan with them before and had no issues. I got another loan with them and opted in for the insurance protection in case something was to happen the payment would be taken care of. I broke my wrist and was out of work. When the payment that month came due I paid them and told them about my injury. I went a couple of weeks later and got the paperwork (which was a lot). My doctor, my employer and myself had to fill out papers. I don’t know why they couldn’t just use my FMLA.

The customer service representative was very nice. She also helped me in every way she could. The environment and other staff members were also very friendly and welcoming. I will absolutely use this business further.

I have been a 1st Franklin customer for 10 plus year, the manager and staff have always been friendly, and helped me achieve financial goals from small loans, to my mortgage. I can't imagine how I'd succeeded without, this great group, and kind words. Renee, Sasha, and the friendly, representatives, thanks for all you do.

I am so impressed with the level of professionalism of the team at that location. The follow-up calls and when I visited the Branch, they made me feel welcomed and explained all the steps of the process. Above it all, the entire transaction was completed within 30 minutes. Great job guys.

My husband and I needed some repairs around the house. We called and gave them our info over the phone, then had an appointment the next morning to sign the paperwork. Very easy and very professional!!! Great people!!!