E*TRADE Reviews

False advertising for promotional welcome offers. Horrible customer service. Don't waste your time.

I opened a premium savings account during a promotion period and transferred in funds. A little later, I found out they wouldn't honor the promotion, which was the main reason to open the account. I got a call from a "relationship manager" who said he would look into the glitch, but never followed through. Needless to say, I closed the account.

Horrible experience with E*TRADE following the passing of my mom. They require you to open a account but will not let you open a account, their customer service team cannot determine why the online portal will not let you open the account and each time they say they did something but it will take 2-5 business days for it to take effect. If you ask for the inheritance off their platform they stop responding to you.

After seeing an advertising for ETRADE that stated, "... you can open your account today and begin trading today...", my wife and I did so ~ or rather, wasted our time attempting to do so anyway!!! After wasting a great deal of time providing our personal and banking information, we received an email instructing us to login to our account. Upon attempting to do so, we were asked to confirm our phone number. When we did so, the site said our phone number was unrecognized. It was the only phone number we put in our application.

I invested 8k to make a trade in your platform. 5 Day potential warning to actually use the money. Hot stock. Waited, money is still not available. I JUST WANT TO BUY A STOCK AND I CAN'T BUY STOCK ON YOUR PLATFORM. This is absolutely insane. I will literally recommend your platform to no one. This is a terrible customer experience. I reached out to your "customer service team" which is a bunch of bots that have no idea how to help a customer. If I could rate you a 0/10 I would.

I submitted all of the required paperwork to open a trust account to receive the transfer and, after more than a month and many calls to MorganStanley/Etrade this was finally done. Although the account and funds are in place, MS has placed a hold on half of the account. I have made repeated calls to both customer and estate services and have been given multiple assurances that the issue would be resolved. I was even told two days ago that the problem had been fixed and that I would receive a confirmation call the next morning. The call never came. Again this morning I was told by a “supervisor” after requesting that the case be escalated that he would call back in a few minutes. This was 6 hours ago.

High yield savings acct is a joke or scam whatever you want to call it. My wife had a acct and I tried to open a bank acct. They took 2 weeks and after sending them pics, docusign stuff, letters (ridiculous amount) they closed my acct because we use the same computer and therefore they automatically assume that when she logs in it is me, even though we don't log in to each other's acct and besides We're married. Now they want to close her acct. They're coming up with reasons to not honor their promotion. Stay away unless you like headaches and wasting time. I went to another bank and opened my acct 1 day and it's fine.

74 years old with joint account then with wife tried to access account. Account has been locked and required to provide ID; provided verbal ID to someone on the phone. Still would not give access to account. Insisted that wife also had to be ID; wife stumble in the process so they locked account and required to upload legal ID; provided driver's license. Uploaded it and then they required a picture of driver license next to face of wife that they said they could not verify. Went to Morgan Stanley yesterday in Palm Beach Garden office and associate SVC manager said they could do nothing for us.

I am writing about both eTrade's high yield savings and brokerage accounts. I am especially upset at the savings account. You claim to give 3.5% on the deposit when we open a new account yet one week after we opened the account, you dropped our interest rate to 3.35%, while advertising 3.75% interest rate on the exact same savings!!! That is just fraud!!! This brings back the bad experience from the brokerage account I had from a few years back. You have been doing an excellent job losing your customers! Even one star is too high for you. I am disgusted.

I have been an E*TRADE customer for almost 20 years and they have sucked since they were purchased from Morgan Stanley. Instead of getting any type of help the Platinum support they want to send you to a Morgan Stanley person to sell you something. I have a couple of million, and my Platinum guy is a kid that has worked in the industry for 3 years and knows nothing.