Discover Personal Loans Reviews

I’m writing this review just to warn people ahead of time not to go with Discover Personal Loans just because of the poor experience that I had working with these people and I had to sit here and deal with these people for a week and a half just for them to turn around and keep telling me the same thing over and over on the phone after I’ve talked to many representatives and still got nowhere and I finally just gave up on it and just told him to forget it and at I will just go and get a loan through somebody else. I have a Discover card which quite honestly I’m gonna pay off and then not even deal with these with this company anymore. Just a forewarning to anybody that’s looking to try and get a loan through these people go through somebody else!

I have had personal loans from Discover for several years. In 2022, I took additional funds and consolidated my loan. A few months later, I decided it was better for my finances to change my payment date from the 27th of the month to the 2nd of the month. I made the change myself online, which turned out to be a huge mistake. Over a year passed and my regular monthly payment was deducted on the 2nd of the month from my bank account. I'm a 70 year old retiree, and I was not in the habit of logging onto the Discover website to monitor the account. Later, I was shocked to find out that Discover was charging me a $39 late fee each month since I changed the payment date! This is even though my monthly payments were paid automatically to Discover every 30 days. I was informed that the due date can only be changed by Discover, although the customer is free to change the automatic payment date online. So I racked up late fees of over $600!

If I could leave zero stars I would. Discover Personal Loans are ridiculous. My husband and I applied for a loan for $10,000.00. We submitted all documentation and there was one step left before we’d be approved. The representative was on the phone with us and stated that she needed to verify our phone number and we’d be all set. She put us on hold to call us. We both had our phones at the ready to answer. Nothing. The representative came back on the line and stated that since she could not verify our phone number our loan was declined. Whoa, whoa, whoa! What?

I was doing well, had a great credit score, great job. Then everything snowballed. I moved, had a job.. got laid off, nearly 2 months later I still haven't received my unemployment, and I ended up evicted. You CANNOT set up any type of payment plan through the app - that's just a ridiculous way for them to waste your time. So, I called. The guy the I talked to had to transfer me to someone in their "finance" department. She insisted on a payment that day but for some reason, I'd have to call back at a later date to discuss a possible lower payment plan. I don't understand why? It's just giving me the runaround. All the while, I've been getting multiple calls from multiple numbers about this account. I'm talking at least 5 calls a day, all hours of the day, 7 days a week. I'm going to report them. I'm not going to keep calling them back and getting nowhere, it's ridiculous.

I applied for Discover personal loan 2 days ago. I was excited I would get approved. I firstly got my pre-approval online without a hard pull. Then went ahead to continue with my application which is a hard pull. I was told I needed to speak with an agent to move forward. I immediately called the number provided online. Spoke to this lady who was pleasant and told me I have to send in my driver’s license front/back, social security card front, utility bill or bank statement showing current address and 3 months bank statement showing cash flow. Mind you I have an excellent credit of 830, have been a loyal Discover cardholder for 7 year with 0 balance monthly and a credit limit of $16,900. I was too confident there won't be any hiccup.

Discover Personal Loans sent me a pre-approved letter, because according to them, I was a good payer and loyal customer, so I did the application, reason for home remodeling. I've been loyal to Discover for almost 9 years, I told my friends, co- workers and relatives how Discover is highly recommended, good customer service and they understand your situation and they will help you until yesterday's decisions, "insufficient funds to repay the loan". I was so upset because I never late on my payments and I sent all my checking and savings acct.

I applied for a personal loan with Discover Personal Loans. They asked for quite a bit of information such as paystubs, Drivers license, bank statements, etc. I took the time to uploaded all the information required and you would think that they would have the courtesy to respond to my application, but no, no one bothered to call or send an email response. When I called they put you on hold for one to two minutes and then come back on the line to tell you that they have no information they can share with you. It's a complete waste of your time and very unprofessional. Apply at your own risk, their customer service is lacking.

I applied for a loan amount that I desperately needed. I tried other loan companies and within a few minutes, they would tell me I'm not approved. DISCOVER, however, asked for my driver's license, my social security card, 3 months of bank statements, 3 months of pay stubs, all my work information... I was called by some person who sounded like he was making fun in the sense of "Can you please hold while I check your status for 2-3 minutes"? Comes back on with the same giggle in his voice and says he has to place me on hold for another 2-3 minutes. Comes back with no results. I called three times to ask about the status of the application, and they said they needed more information. More paperwork. And please, do not excuse this behavior! I felt they were stringing me along for their own amusement. Truly.

I paid my payment several days ago, I thought surely it would of been pulled from my account and credited to my loan by now. Now I find out they self scheduled it for the due date. There is no way I found to talk to a customer service agent. They have no accountants that will talk to you on the phone to change it. What this means is they will not accept an early payment sucking more interest from the borrower! Beware of these ** acting morons!!

I can verify getting a decent loan in 2022 for my family funeral expenses. It was fast, one call (just to verify my identity) and that's all. One year later with a new offer from the same bank and they really now are just deep checking statements and paperwork. It use to be so much simpler the previous year when interests were lower. This could just have to do with the person you talk to but having to go through longer documentation and paperwork being an old time customer is just tedious work when there are banks that trusts their customers/clientele even without a personal phone call and wait time.