Discover Bank Reviews

As a member of Discover card for over 20 year, their quality has really gone downhill. I usually have no problem disputing with discover, (last time I dispute with them was 7 year ago), this year I got scam by a furniture vendor where I received furniture that did not look the same from their website AKA false advertising and several defects on all my other furniture, after trying to contact to vendor for 4 month, vendor ignored all my text and phone call,

I have multiple on line savings accounts/CD's as well as IRA's. I find Discover's interest rates very competitive. I have linked my Discover accounts with my credit union and can easliy switch money back and forth. CD's renewals are a breeze. The few times I have conatcted customer support they have been very helpful. I am surprosed to see so many megative reviews.

This is the worst bank I've ever dealt with. They constantly threaten their customers without any legitimate reason, sending negative reports to credit bureaus. The staff is not only rude but also highly incompetent, showing a complete lack of understanding of their own processes. Every interaction with them feels frustrating and unprofessional. They seem to have no regard for customer service, making it clear that they do not prioritize the needs or concerns of their clients. I would strongly advise anyone to avoid banking with them.

I was looking for a good debit card to use for online purchases only. I ordered the card and BEFORE I got the card, I received 3 emails (different days) about putting money on the card, which was a red flag for me. When the card finally arrived, I received 1 more email about adding money (2 days after it came) and then 5 days later, another email about they were cancelling the card because I haven't added money yet. A lot of red flags for me and after reading these reviews, I'm glad I didn't.

Discover reported my late payment of less than $10 due to an auto pay error to the credit agencies and won't remove it, damaging my credit score. There are other banking institutions that are more flexible on this. Discover says they won't remove a credit reporting unless it's an error from Discover (a LIE). I updated my banking information for Discover's auto pay. But I don't use Discover credit card that often, so was about two billing cycles in before I had a balance on my account.

This company is not to be trusted with your money!!!! Closed my account with no reason. They destroyed my credit score in the process of doing this. This bank is to not be trusted, customer service also sucks!!!

Might want to think about banking somewhere else. Apparently Discover does not support fraudulent charges and will not help consumers with such issues. They are not even smart enough to suggest that if a charge is suspected to be fraudulent that maybe they should at least issue a new debit card. It's funny because Chase has no problem supporting their customers.

Avoid. Avoid. Avoid. Please, avoid Discover for any business. I have had a credit and bank account with them for over a month and have not received any card. Customer service is an absolute joke and the managers are even worse! I have no access to my money from either Discover account and was cussed at by a "manager" for asking if anything could be expedited. I was told no, that FedEx will not ship cards; all they can do is cancel the FOUR cards (2 credit 2 checking) and send them again. It would be here in 7-10 business days. The customer service is filled with barking dogs, kids screaming, and the most rude, petty, and unempathetic people I have ever had to work with. Cancelled and closed it all. Good Riddance!!

Stay Away from Discover Bank and never use their services. They are a fraud. They refused to take payment for my credit card not once, but twice, taking my account to delinquency and reporting that to credit bureaus. Tory, a supervisor did not even share her last name telling me for security reasons she couldn't do that. The customer service is petty and I would not recommend anyone dealing with this bank. My credit score has been affected dramatically as my auto pay bank was changed, I tried to update my auto pay, it wouldn't go through, I made online payment, it wouldn't let me, I called on May 6th, the agent said she couldn't take payment over the phone either, because Discover wanted me to wait to be past due and have another charge waiting for my bank to refuse the auto pay, her own words. This is ridiculous. What a shame.

My mother passed away and Discover Bank has made closing her accounts and getting her money transferred to her estate a nightmare. We submitted the documents they asked for, but they keep asking for more, or changes in what was sent. It has been months with no cooperation. Did not have these issues with any of the other banks and credit union accounts she had. Even selling her condo was easier than dealing with these people.