Coastal Credit Reviews
Federal Credit Union
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About Coastal Credit
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Coastal Credit provides automotive financing solutions. The company focuses on vehicle loans for customers across different credit profiles. Its services encompass loan origination, payment processing and account management tools, utilizing risk assessment methods and personalized payment programs to support vehicle purchases.
- Competitive interest rates offered
- User-friendly website navigation
- Frequent customer service issues
- Aggressive collection practices
Coastal Credit Reviews
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- 4,885,617 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 23, 2023
The branch located on Shannon Drive in Durham just conducted incompetent, and what some would consider fraudulent, business practices. I just opened a new account to record my parents' Trust. Lisa ** was amazing to work with and opened an account that I could use to record the income generated from my parents' trust. After the account was opened, I went to make 2 transactions with the teller. The branch only has machines so there are no live tellers. I explained to the remote teller that it was important that I show the exact amount of the 2 deposits so that I had a record of the insurance check received and the cash from the sale of a car. The check was deposited without any issue.
I then inserted $2,900 in $100 bills into the machine. This money was from the sale of a used car and it was important that the deposit matched the amount received for the car ($2,900.00). Although I inserted $2,900 the teller only recorded the deposit as $2,600. $300 was rejected (even though they were brand new bills). The teller had me reinsert the $300. I did so but she said she did not see them deposited and that she would have to give me "a credit" to the account. Paula, the teller who was very rude and had a dismissive attitude, told me she would send a letter showing that I will receive the $300 as a credit to my account. So essentially, I handed them $2,900 in cash and walked out with a receipt showing that I had only deposited $2,600. I sure do hope that credit letter actually arrives. If not, I am out $300.
Reviewed May 12, 2022
The service and engagement with Coastal has gone down tremendously in the last ten years. I honestly don't see how this organization is able to remain in business. It's time to move back to one of the big players.
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Reviewed May 21, 2020
Coastal Credit Union is not a good place to finance or refinance your automobile through. They overcharge you by saying that your account is past due even when you’ve paid on time, made double payments and confirmed with them that your account is current.
Reviewed July 22, 2019
Great experience, rates were acceptable and competitive. Website is user-friendly, making payments from outside institution is simple except they need a queue to Print activity (like payment) as opposed to waiting for email.
Reviewed June 27, 2015
I bought a car back in 2004 I think. Well some issues occurred in my life and I wasn't working with 2 small kids so I asked them to come pick it up. Well after about 2 or 3 years later and the car on my credit report I get an officer at my door saying I needed to fill out some paperwork bc coastal federal credit union is taking me to court about this car. The officer instructed me what to do and I did next thing I know another officer wants payments on this car.
Now with me alone with 2 kids barely making it they wanted a high amount that I couldn't afford. So time has passed and the same paperwork. Again I fill it out and get another letter about payments!!! They already put a lien on my credit report. What more am a struggling single parent!!! It's funny how the courts can enforce this but can't enforce child support. SMH.
Reviewed July 12, 2010
My car was repossessed and I was never notified with any paperwork or notice of the company taking the vehicle. They took it and refuse to tell me where I can get my car back. I admit I was late sometimes on payments but they always worked with me. It resulted in me losing my job, my kids losing their childcare. I explain to them how I will make a payment like always to keep the vehicle but they refuse to talk. I also have a payment coupon book stating my vehicle was to be paid off in June. It is paid to that point and now they repossessed my car from interest, which again, I was never notified about.
Coastal Credit Company Information
- Company Name:
- Coastal Credit
- Website:
- www.coastal24.com