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Reviewed Aug. 23, 2023
The branch located on Shannon Drive in Durham just conducted incompetent, and what some would consider fraudulent, business practices. I just opened a new account to record my parents' Trust. Lisa ** was amazing to work with and opened an account that I could use to record the income generated from my parents' trust. After the account was opened, I went to make 2 transactions with the teller. The branch only has machines so there are no live tellers. I explained to the remote teller that it was important that I show the exact amount of the 2 deposits so that I had a record of the insurance check received and the cash from the sale of a car. The check was deposited without any issue.
I then inserted $2,900 in $100 bills into the machine. This money was from the sale of a used car and it was important that the deposit matched the amount received for the car ($2,900.00). Although I inserted $2,900 the teller only recorded the deposit as $2,600. $300 was rejected (even though they were brand new bills). The teller had me reinsert the $300. I did so but she said she did not see them deposited and that she would have to give me "a credit" to the account. Paula, the teller who was very rude and had a dismissive attitude, told me she would send a letter showing that I will receive the $300 as a credit to my account. So essentially, I handed them $2,900 in cash and walked out with a receipt showing that I had only deposited $2,600. I sure do hope that credit letter actually arrives. If not, I am out $300.
Reviewed May 12, 2022
The service and engagement with Coastal has gone down tremendously in the last ten years. I honestly don't see how this organization is able to remain in business. It's time to move back to one of the big players.
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Reviewed May 21, 2020
Coastal Credit Union is not a good place to finance or refinance your automobile through. They overcharge you by saying that your account is past due even when you’ve paid on time, made double payments and confirmed with them that your account is current.
Reviewed March 6, 2020
I co-signed for a friend of mine and we had the GAP insurance put on it. We had talked to a man named Keith or Keven at the Gulfport, MS office and she had made arrangements to make a payment because she had lost he job. It was set up for the following Friday however they came and repossessed the car on the Sunday Prior not giving her chance to make the payment as was promised and now they are causing me grief because of the credit scores however, since there was GAP insurance on the vehicle, the payments should have been taken care of and apparently, she was paying for the insurance and they messed on when they repossessed the car and sold it.
When they did that, the contract should have been null and void and therefore, she does not owe them anything and this should be removed from the credit score with no additional charges or problems. It was Paid in Full when they took it upon themselves to take the car into their possession. GET IT CORRECTED ASAP. and Suck it up Buttercup, it was your faults that the mistake was make and we, neither myself, Ruth ** nor Shauna ** owe Coastal Credit one red cent. You bought it back when you did not implement the GAP insurance that was paid for when she lost her job.
Reviewed Aug. 22, 2019
Closing the business and would like to end service. Nobody there can actually help you. They just keep sending you to a voice mail box which is full and you cannot leave a message. This has been going on for weeks. Run, don't walk away from this company!
Reviewed July 22, 2019
Great experience, rates were acceptable and competitive. Website is user-friendly, making payments from outside institution is simple except they need a queue to Print activity (like payment) as opposed to waiting for email.
Reviewed April 11, 2019
I purchased a 2008 Infiniti EX35 at a dealership which I thought was ok, I was given the loan through Coastal Credit unfortunately. I have had the worst experience ever. I voluntarily gave the car back after making on-time payments after having the car 30 days. I went and took it back because it appeared to have blue smoke coming from the tail exhaust pipes. Well the dealership asked me to take it my own mechanic or they have an on-site mechanic that can look at it.
Well I took it to 3 different mechanics and was told the engine was basically blown and I needed a new one and that would cost me over $3K. So I advised the dealership I hadn't had the car long enough for me to be putting a new engine it, so he says he would give me only $400 towards repairs. I declined, so the car sat for months until I told them to just come get it. No sense in paying for a car I can't drive. They finally came for it. They even said I was hiding it. LOL. I said why would I need to hide a car that won't even drive. Then I signed a paper releasing the car back to them.
I was sent a letter saying they are suing me for the balance they sold the car at the auction for $5200 and I still owed $6900!!!! Well long story short they are asking for a judgement against me for $8900 plus their lawyer fees and 6% interest. These people are crazy. I put my money up in good faith and was sold a lemon. They want to sue me for a car I don't have nor could I even drive. I HATE THIS COMPANY!! THEY RUINED MY CREDIT!!
Reviewed March 1, 2019
My wife is going through the same issue with this Coastal Credit people. They happens to be garnishing her now. In fact I have been going through every letter that came from them through a court they used and a case number but it’s like I cannot found the case when I try to look for the case at the particular court we had the order from. Another thing I spotted is that the name of the very office at the court they used happened to be a court office for traffic stuff. I have been confused. They keep saying this figure and that figure. Can't this people be sue in any court of competent jurisdiction with the voice of all you everyone who is going through the diabolic scheme of this coastal credit. Thank you.
Reviewed Jan. 17, 2019
This company repossessed my car after a payment plan was agreed upon. My car at the time had my US passport, and personal identity documents for not only myself but also my wife and kid. When it was explained what was in the vehicle, I was refused information about where the vehicle was taken to or by whom. Because of this I lost a job that I needed the passport for and the security clearance I had been granted. It's been a year now and still no documents, passport, or information about where the vehicle is. I have to assume that they are using these things for illegal purposes.
Reviewed Jan. 11, 2019
Coastal credit is THE worst company to do business with! They want $17,000 for a vehicle that was sold at auction for $2,000 6 years ago! They harass you and threaten you and continue to threaten legal action by suing you. They are the rudest company to deal with. They're liars and crooks! If you get approved for a loan through them RUNNN!!! They have overly high interest rates. You never hear from them until there's a problem and then they become your worst nightmare! I have dealt with many other car finance companies through the years and Coastal Credit is by far one of the worst places. THEY DONT CARE ABOUT MILITARY AND VETERANS and just try to take advantage of them. How is this place still in business?
Coastal Credit Company Information
- Company Name:
- Coastal Credit
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