Citizens Bank

I am super frustrated with this bank. First they took over my free checking account from HSBC, and then starting charging me $25 monthly for the account. I requested to transfer my money out of this account and close the account. 2 month later I receive a mail with a threat from Citizens Bank that my account (which was requested to be closed) is overdrawn and that that they will report me to the credit reporting agencies and that this will be reflected in my credit score. So I called them again, this time I was told that I have to pay the fees for the last 2 month now before my account can get closed. So I paid again fees for an already closed account and then got told that the account can not be closed yet, I have to wait until the money shows on the account then call again. I am paying since month now for an account that I never opened, that I never wanted, and it seems like there is always an excuse that the account can not be closed.

Applied for a home equity line of credit with Citizens Bank. Provided the information they asked for with no response. Sent emails on questions about loan with no response. There was no follow up until I sent additional emails. Don't use this bank!

I have had a joint account for 30 years. Never have I had such a difficult time depositing money thru an app or transferring money. You need to call multiple times, get transferred multiple times, every time you speak to someone you are told different information, they have sent several credit cards we did not apply for. They have the most unhelpful customer service. Everything is a hassle especially when you need a bank to be there for you. It took 5 hours to transfer money from the web because every person had a different answer. So stressful, I will be ending this relationship as fast as I can! Use Santander they are a financial institution you can trust!

On March 16, 2023 Citizens Bank offset a business loan debt from my personal account. Citizens Bank took $3000 that was sent to me from a family member to pay my mortgage and applied it to a business loan for an LLC. The business is a Limited Liability Corporation and I did not give Citizens bank permission to use funds from my personal account to pay the debt. I have a business account that is attached to the loan via my EIN number. My personal funds are protected by the veil of the Limited Liability Corporation. Just because the business owes a debt, the LLC origination protects the company's members. The business is not set up as a Sole Proprietorship so the offset was illegal. I will be filing a complaint with the FTC as well as the Attorney General's office.

The employees at the LaFollette TN Branch really need training in customer service. Rude and unprofessional. I’m surprised they are still in business. Stopped by to open a checking account and they just didn’t care about me at all.

I personally made a deposit with the amounts noted accompanying the deposit. I found when leaving, the deposit noted was not what I had given the teller. I questioned it, but was told what was posted was what was received. I never heard the machine counting the money, checking it.… I followed up with manager and the higher office and after some time was told there was no over count of money that day. The money I had given the teller had paper clips attached and I was asked if I wanted these small clips back. That was a peculiar comment I thought. And so I will be closing this account. I have never had an occurrence like this before and have done banking over 65 years. The amount in question was $500. Too bad. My question to management was why did the teller not advise me initially that my amounts listed with the deposit were not what was received?

Citizens Bank locked my card without notifying me through my phone number or my email. I am beyond words for the amount suffering this has caused. I am closing the account for good. No more abuse. Thanks.

I would give it 0 stars if I could. I previously banked with HSBC which got switched over to Citizens. If you plan on banking online to pay bills or to check your account, you can forget about banking with Citizens. It takes forever for anything to load and good luck if you can even make it onto their portal. I've placed multiple calls complaining about this but nothing has been done yet. To pay my credit card (to view statement and then to finally make the payment) literally takes me about 1/2 hour. Go figure in this time and age. Their app also doesn't work well. Their internet banking needs a major re-vamp!

Citizens Bank is the worst bank that I have ever worked with. I have a small business line of credit and they make the simplest tasks very difficult. Number 1 no way for me to pay online! It's 2023 and they can not figure out how to pay online.The option is there but they can not get it to work. Their solution was to setup an auto pay at my other bank to pay them!? Their customer service is nonexistent. It's currently February 25 and I have been trying to get a hold of their commercial lending people since Christmas! No answers. I also tried going to a branch, where they tell me they can't help with corporate accounts and they give me the same number that no one answers. It's an endless loop. I have multiple companies and use multiple banks, I have no issue with any of them.

I called customer service regarding the transition from Investors to Citizens. I was on hold over 30 minutes, and when I finally was connected to someone, they communicated poorly and were not able to help in what should have been a very basic issue,. When I asked to talk to their supervisor, I was put back on hold. I hung up after several minutes.