Citizens Bank Reviews

They hold the funds for more than a week to verify. It was my business account and we need the funds. They asked me get the contact information from another lender from where we getting the funds transferred to verify.

Customer service is pointless. 1hr 26 minutes holding for a supervisor to find out they cannot help. I apparently did not read the fine print, online, when signing up for a bonus if I opened a checking account. I direct deposited over $500.00 in 42 days. Fine print states a one-time direct deposit of $500.00. No one was willing to work with me or help me out. I will be closing my banking ASAP. Too bad I have direct deposit going to this horrible bank.

In February of 2022 my bank HSBC sold my account to Citizens. I didn't realize this and nor that it would mean various utilities and connected autopay accounts wouldn't be transferred automatically and consequently my cable payment was late by a couple months. I had no intention nor need to default and be late, and it was squarely the fault of this sale, unknown transfer, and lack of customer support. My then sterling credit, maybe 830 plummeted to 700 due to no fault of my own, which is extremely unfair. Not only that but when asking Citizens for help I was told I should have known better by customer support, which took hours to reach. The banking experience has been terrible.

Horrible bank, hour long waits for customer service and they do not back up their debit cards. My husband’s card was compromised twice and our checking account was emptied. Still waiting four days later for access to our FDIC insured funds. 82% of banks provide next day access, Citizens is not one of those banks. Customer service agents, supervisors and bank and managers are ill-equipped to resolve issues and are only able to offer apologies.

I will not be banking with citizens any longer. My account was over-drafted ONE TIME and they charged me 4 overdraft fees for transactions I made DAYS PRIOR. Apparently, they hold transactions for days before they fully “post” and if your account gets overdrafted while those transactions “post”, you’ll be charged a $35 overdraft fee for every transaction. Even though you had the money in your account, when you made those transactions. How is that legal? My account is now negative $141 and they won’t reverse any of those charges. This bank is an absolute joke.

I have a HELOC with these idiots and called yesterday to find out the current interest rate. First off, I had to enter my full loan number and last four digits of my SS # through their teleprompt which was fine, but then after being connected to a service rep, I could barely understand, I had to give her those numbers again. She gave me the interest rate but could not give me the exact monthly payment amount. This is stupid. Other banks were able to tell me, to the penny, the amount. I'm sorry I chose Citizens for the home equity loan and will be closing this account.

I called customer service from Egypt and the phone calls very expensive too many times to dispute all the transaction from Amazon I didn't make it and the problem it was the old mobile in the file not working and they told me you have to go to the branch. How I can go to the Branch and I am in Egypt and every time I call the customer service, I ask them the Same question what supposed to do to dispute the fraud there's no one help me and there is no others option or choice to help to dispute those transactions as (the citizen application online) very same there no secure message between the customer service and the client and there's no email I can contact.

I would not trust a bank that mails out solicitations based on information apparently gleaned from identity-theft sites or people finder-type sites that suggest possibly inaccurate "connections". This bank sent me three postcards, and two were addressed to people I hardly know and who definitely do not live with me and whose forwarding address I do not have. It seems to me, there must be some unscrupulous people employed by this bank and there may be a risk that their files could be vulnerable to breaches if they import inaccurate information from the web.

I attempted to create a new mobile account at the bank. Right away, I was unable to log in to their mobile site. It's now over a week later and two calls with their tech support, and I still can't log in. Their final answer is that it's a "known issue" they are working on. So a bunch of customers can't access their accounts online for over a week, with no end in sight. They didn't offer me anything more than that. I asked if there was any way someone could contact me to let me know when it was fixed, and they were like, "No, just keep trying. Someday it will start working again." I will probably close the account because after over a week and countless hours spent, they clearly can't figure out how to ever fix this.

Open a checking account online. I got confirmation that it was opened but no information about the account regarding checking account number, routing number etc. Set up the online login and there is no account info there also. Tried to find the chat - they advertise it on the web and everywhere and their website but the chat button is nowhere to be found. Called up the customer service and was on hold for 10 min. After listening to my issue the agent kept asking for the account number. Finally he says he will send me a letter.