Citizens Bank Reviews

The Web Site malfunctioned and executed the same transaction twice for a scheduled transfer. This overdrew the account so they took from my Line of Credit. I called and reported the problem and they told me they could not do anything about it and I was subject to the 22% interest.

They are a rotten group of people. They don't get a lot of business so they steal from their customers, they are involved in illegal banking practices and fraud. If you have equity in your house they will steal it as fast as possible.

I was bullied by the manager Edwin ** at the Citizen Bank branch Culver Ridge Plaza Rochester NY for opening the glass office door since the other office was busy. I asked the agent seated in the office if she was free to intend my Business, wow the manager came yelling at me for opening the door because she was busy. I said, "Why don’t you put a sign don’t….treating me poorly!" That manager has no sense of business, etiquette.. He should be a bouncer

After several years, documents, phone calls, and overnight mail fees to establish access to an IRA account of my late husband held by Citizen's Wealth Mgt. Fund; Citizen's said all accounting was in progress and I was assured the funds would be made available to me as the beneficiary. I was sent Docusigns a few weeks ago to complete by Citizens, and subsequent letters with the account information. I was also told several times, everything was fine. Yesterday, a very rude individual I had never spoken to called and treated me disrespectfully acting as if I were trying to jailbreak an account.

Made a payment of $800 on my vehicle. It was put in as $89 a typo on their part and then turned it to the collection dept. They were sent copies of deposited check with their endorsement on back and they still refuse to help clear it up by juggling me around to this person and that person as none of them have a clue as to how to fix the issue or flat refuse to! This bank/loan servicing is nothing more than a scam! I have made a payment of $800 a month since day one of purchasing the vehicle and have sent them copies of every single payment but yet they are stating my account is past due of a significant amount. Steer clear and look at all the horrible reviews they have.

The staff at the bank were very nice but not very sophisticated. The loan processors in some central office somewhere? A total waste of time. Before we applied for a HELOC, we showed them our tax returns because as self employed individuals, our income stream is complicated. We didn't want to ruin our credit score with unnecessary hard credit pulls. Showed it to the bank manager, she said it was no problem. It then became a very big problem. One application was lost, requiring a second. 3 credit pulls later, their loan processors not only did not understand what they were looking at in terms of income but didn't bother to ask us for clarification. They just summarily declined us and it took three tries for them to adequately explain why we were declined. They couldn't interpret our tax returns sufficiently to understand our income. Emailed the branch manager for assistance; she never bothered to respond. Don't bother with this bank.

This involves Citizens Bank NA. A deposit of $9,000 was made via cashier's check in-branch on 12/26, and I was informed that only $225 would be immediately available, which it was not, followed by the remaining $8,775 to be available today, 12/30, which it is not. Additionally, it will be another week before it's available. I was told the credit union would not verify the fund availability, even though it is a bank check. This has happened several times to me with this bank now with bank checks. If these were personal checks, I would understand, but the purpose of a bank check is to avoid this issue. I feel as if I do not matter and, honestly, as if I am being treated disrespectfully. Furthermore, I am tired of being treated as someone who could be scamming the bank or as a fraud. I will be closing this account as soon as my money, which should be available now, is made available.

Has been a bad experience since we opened our account. They're very slow to move money around, very quick to charge you. And very uneducated in banker law. Unanswerable security questions and just bluntly an unhonest bank. I asked to speak to a manager, lady downright refused. When calling to solve a problem they help cause, they still charge will you while "taking care" of it. Every bank is better than Citizens.

Don't use this bank. Don't get their credit card. While they prompt you to get their credit card at the branch when there is issue the branch tells you they can not help you at all. They can not even help you cancel the card either. You can't figure out how the numbers added up in their online system. Meanwhile, they keep charging you interest late fees. When calling the reps they like to throw a long list of numbers at you that make you really lost. Only if you ask them to explain the numbers slowly then they will slow down. After much struggles they tell you they can't do anything to help you!

Citizens Bank is absolutely the WORST bank to deal with. Impossible to speak with anyone that can actually. help you. The bank will return your payments via check (like it is 1082) when you have paid your mortgage, then charge a late fee. I highly recommend that you seek out any other bank except for Citizens Bank.

If they give me the option of none star at all, I will give them zero. My husband and I, purchase a car in a dealership and the loan was offered through Citizen Bank. We got a gap insurance and the warranty was from them too. On 01-31-2024 my car was total loss and the dealership did all the process that have to be done, I have copies of everything, but Citizen Bank have done the opposite. They had still my money which is close to 2K, I have spoken to them, (many different people, supervisors) and they put up excuses and have not taking the time to work with me. Not wondering the bank are rich, they use people's money to create a profit and now they still them. I have an email detail me that they going to reimburse was is mine and still, they don’t give anything. Don’t take Citizens as loaners company ask for a different one before doing any deal. Citizen is a thief bank! Date of experience: March 18, 2024

I've been with Citizens from back to the '70s when it was Girard, then Mellon, and now Citizens. Never had a problem up until now. I had to talk to my very scared granddaughter to put her money in the bank because it's safer. She has a disability and sometimes has trouble understating. Around 8/15 someone stole her card and I called up immediately to stop it. I was told that they did it and were sending a new card. 2 weeks later, we didn't get it so I called. I was told that the card was not stopped or a new one issued.

This bank is a total fraud and has been nothing but a headache for my business for years and I would never bank with them again. I would say that one employee named Stephanie ** has been an exemplary and outstanding employee! The rest of the bank and the people That work there are probably great people and it is most likely the who own the bank that are some of the worst people in the world! There is no rating that I could give that could be as low as a one star rating. They deserve a -100 star rating. they have ruined my business and they lied about my Covid loans and have been nothing but liars ever since Covid and it was only until I had to file bankruptcy that they finally told the truth that my PPP loan was forgiven. This is the Bank from hell! I think it is worse than Hunter Biden’s laptop!

I hope Citizens Bank goes bankrupt for their gross incompetence and abysmal customer service. I strongly urge Citizens Bank to review its customer service processes and staff training to prevent such frustrating and damaging experiences for other customers. Until significant improvements are made, I cannot recommend Citizens Bank to anyone seeking a reliable and efficient banking experience.

The bank sides with criminal citizens and lets its honest Citizen customers suffer and be inconvenienced when fraudsters take from your account. They close your dispute. They don't explain nor return any funds. That's siding with the fraudulent individuals they allow in their system. That's disgusting.

Opened an account with this bank when I moved to Vermont. I wish I'd never heard of them. A few years after opening my account I decided to hike the Appalachian Trail. As I neared the end of this once in a lifetime trip end my finances grew thin. I used my credit card for funds, maintaining all the time enough cash to pay my bills and reestablish myself after the hike. The bank cancelled my credit card without notice. Mind you my credit rating was in the mid 700s and I had no late or missed payments. They were charging me not only interest on my balance but also ten dollars a month for not having a direct deposit during the hike. Considering the fees you'd think they could have at least phoned me first to see what my situation was. I would never recommend this bank - it's a robot run bank with an attractive sales team.

It's a disgusting bank that should be put out of service. I can't speak to customer service about anything because they are arrogant overseas uneducated people that treat you disgustingly because they think you can't find them.

Citizens Bank sucks. I still have a retirement account with them, and the bank unilaterally elected to send me a monthly check as a distribution from my IRA account. I asked them numerous times to stop and was told yes this will stop but alas, this invasion of my retirement account continues and I am still receiving monthly checks that I didn’t ask for. I am going to close this account and move my funds elsewhere but this takes time and meanwhile Citizens Bank does with my money as they please.

Bonus offer is a scam. Would give negative stars if I could. I went through the whole bonus offer process (opened checking and savings accounts), set up direct deposit, funded the savings account on May 14th. On pay day I'm told Citizens rejected my direct deposit. I look in my account, the money I transferred in never arrived and the checking account was removed from my account. I chat with them and they say "We decided to end the relationship with you." No email, no communications at all that this was the case. My money transferred --- just no word about it. I ask why they "ended the relationship" and magically the chat ended.

Excellent service of Ms Naima ** at Long Island City - Citizens Bank. Very often I go to this branch. All of the people are very humble and cooperative. I wish good luck everyone who are working over there.

Absolutely horrible customer service at the North Wales, Pa branch. Flat out told me they won't cash a bank check drawn on their bank. They make you open an account. For a bank check that are guaranteed funds. Freaking waste of time, and the branch manager, Asmaa **, was no help whatsoever. Refused to help because I did not have an account. Never would recommend this bank to anyone.

Under no circumstances will I ever enter into any business relationship with Citizens Bank again: Despite having a "verbal online mgt approval" for receiving an acct opening bonus, Citizens did NOT honor this CLEARLY given commitment. I involved branch mgt and phone customer service - all totally useless and zero interest in coming to a resolution.

The employees do not give accurate information about the home equity line and they are not able to work outside the box with no flexibility. Also, employees do not do what they are saying. Poor communication with their customers. OB

A Citizens employee committed fraudulent activity on my account. I have spoken to about 8 different people at Citizens and even raised it to the Office of the Customer twice. I have spoken to Ron and Mandy. Ron stopped returning my emails and calls. Mandy was completely rude and defensive. Nothing has been done to resolve the fraudulent activity done on my account by Elijah. Citizens can’t even give me an update on any information I ask. Every response is “we can’t share that information with the customer".

I have been a customer for close to 7 years now with Citizens bank, honestly they have a very responsive and reliable customer service. All my issues are solved with just a phone call rather than moving to the branch nearest me. I strongly recommend to others.

Stay away from this bank. Customer service is awful. This bank will try and screw you. If there was a negative star review I would put that because one star is too high. Do not get a mortgage from this bank either. Go with any other option.

I hate this bank- I’ve been a customer for over 20 years and they can’t do the simple things! I use the mobile application and lately the mobile app keeps giving me warnings that my user ID is no longer in line with their current requirements. So I was instructed to use a web browser to log into my account and there will be a tab (Service Center) to click on where I can securely change my ID. Only there isn’t any such tab! I thought it might be the Chrome browser I was using so I used Edge… Same issue!

This bank is absolutely horrible. I opened a business account in Dec. 2023. They closed my account 2 months later with no warning and no reason. They mailed checks of the money I had which is not what I wanted!

I am writing to express my extreme disappointment and frustration with the services provided by Maria **, Home Equity Specialist at Citizens Bank. My experience with Ms. ** has been nothing short of misleading and deceptive, and I feel compelled to share my ordeal to prevent others from falling victim to her unscrupulous practices.

My original home loan was bought by Citizens. It's a 4.3 fixed not an ARM. Last couple of years they've been raising my mortgage payments supposedly due to escrow shortage. But I get no notice of this or documentation supporting their reason for increase. Also my insurance doesn't send the cover letter of renewal til March 20th. Renewal offer isn't even received by Citizens until April 3, but they increase my mortgage payment on March 1.

DO NOT ATTEMPT TO OPEN AN ACCOUNT AT CITIZENS BANK! I received a promotional offer from Citizens to open a checking account and savings account. I opened the accounts, only to find within a couple days that they'd been closed -- without warning and without ANY explanation from the bank. An associate took a guess as to why my accounts had been closed; one of them said they would find out why and give me an explanation by calling me on the phone -- they never called. The associates were generally unsympathetic as well, offering zero sincere apologies. Why was I given the offer if my accounts were just going to be closed? Why were they closed? Why was I not called back? Why is no explanation forthcoming? Anyway, this is a bush league operation. Stay away.

This is the worst bank I have ever dealt with. Had to make an appointment during the day due to their terrible hours. People work 9-5 every day and don't want to have to go into the bank that is very busy on Saturday due to no other hours to go. I waited a half hour over the time I had my appointment during the week on my lunch hour and I hadn't been taken in yet, so I left. I finally sat down with someone on a Saturday and they said they would check into something and call me on Monday. Today is Wednesday and still nothing! I would never consider having any kind of account with them.

This is a useless checking account regardless if I deposit any amount of money in the bank, could be hundreds it won't allow me to pay my bills. It keeps putting fraud and identity locks on my account and I've never had any identities that they're fraud problems yet I put the money in there and my credit card bills bounce because they denied payment even though the money is there, a checking account you can't pay bills with is completely useless. Find another bank if you're looking for a checking account.

My experience with them was that we made a transition using Zelle which I never gotten neither my mom. I called so many times different departments but no one seems to help or care about it. Long story short I never received any money. They not even bother to send it back to the original sender.

Customer Service reps LIE or hang up on you and are not helpful, this bank is a dumpster fire of a mess. if you are on the account and close it because of the extreme fees they charge, if your name is on the account but not the primary you're out of luck, this dumpster fire of a bank will only make the check out to the person who is the primary even if your name is on the account too. It's a dumpster fire of a bank. Avoid it like the plague!

To say that Citizens Bank is the worst bank I’ve ever worked with would be a gross understatement. To say that Citizens is the worst vendor of any type I’ve ever worked with would still be a gross understatement. After opening a High Yield Savings Account, and making two deposits totaling $11,500, they froze my account. I was unable to access my money. Why did they do this? They never gave a reason. My wife and I are current on all our taxes and always have been. We owe no back payments to any creditors. We even pay off all credit card bills in full each month. All this can be verified.

I talked to a CSR and a manager and both declined to reverse my interest charges after I told them the situation. They did not care. All they wanted is their interest money. Trying to find a bank that cares about customer relationships since I have my business accounts with them as well as personal accounts.

Spoke with Lesly in customer service. She’s a supervisor. There was an overdraft fee in one of my accounts. I called to request it to be refunded since it occurred while I was admitted into the hospital. I’ve been a customer for over a decade. I explained the situation they couldn’t have cared less. They refused to refund the overdraft fee. What type of customer care is this? You’re not valued as a customer and therefore I will be banking elsewhere. Thanks Lesly supervisor in customer service. You led me to change banks.

My Citizens account has had fraudulent activity happening for a few months. I had to get a whole new checking account, multiple new debit cards, fraud alerts activated. I have spent hours on the phone. I was supposed to receive alerts if anything suspicious happened. Yesterday I was charged 1200 dollars by a car rental place in DUBAI. I live in southwestern PA. I never received any kind of alert. When I saw the pending charges, I alerted the bank. On the phone for two hours. Went to my local branch. There for another hour. I was assured that the charges wouldn't go through.

Citizens is the WORSE bank ever! They have horrible customer service. Their machines are cheap and break on you; taking your money in the process! They also freeze your account for anything! I left the bank recently. They're not worth your time!