Citibank Reviews

I was denied a credit card by Citi supposedly based on my credit report stating that I had filed a bankruptcy. This was 18 years ago!!!! That is ridiculous!!! This has been off my credit report for years!! ZERO STARS!!

I've been dealing with the headache that is Citibank for MONTHS now and to no avail... My account hasn't ever been able to be linked to my external bank accounts since I opened the account. I ended up opening another account so that I'd have another account number and hopefully be able to transfer my money out of the account to my external account and I'm able to link the account but it's been over a week and the trial deposits still aren't in the account so I called and they are saying there is nothing wrong and my external bank says that they keep getting an error message saying that the account either isn't associated with me (I'm the only person on the account) or the account isn't a valid account.

When dealing with a fraudulent charge and the other company admits wrong doing to myself and the bank, they are liars, they will tell you anything over and over. The company that took it said I would have to file a dispute because they don’t have the authority to give it back because it was took from my debit. They will tell you steps to take to make the process faster but in reality you will wait, wait and wait. They get smart over the phone, they hang up on you. They don’t understand the need for money or your pain and suffering due to an unfortunate event. I don’t like the way they handle things in no form or fashion. They don’t care about anything, I wouldn’t recommend this bank to be trusted with your money!

I was lured into their savings account by their interest rate that quickly changed the next month to a lower rate. I then found out they started pulling Federal taxes out illegally and it took months to correct. Don't try to close your account because they will only send it back via mail. Great idea to send large amount of money. They will give you every excuse to why they can't send the money back to you the same way you sent it to them. The Web site is horrible and loads very poorly. I can't say one thing good about this Bank or their products.

I recently tried to open a savings account with Citibank. To say that it was a miserable experience wouldn't be doing the experience justice. Now keep in mind that I was going to park just under $100,000 in this account when I got it open. I also am a loyal Citicard credit card holder for many years. My first indication of trouble came when my application was denied. Now keep in mind, I wasn't applying for a loan, I was about to hand over $100,000 to Citibank to do with as they like. When I contacted them about the denial they said it must have to do with credit freezes which I have. They said to lift the freezes for 24 hrs, and the application should go through. Well, that's what they thought, denied again. At this point I was informed that once the app. was denied there was nothing they could do, so goodbye. Incredulously no offer was made to address the problem, see you later.

Citibank is a thief. I recently began a checking deposit with them and 2 out of 2 checks were mysteriously overdrawn. The first time it happened I ate the cost but meticulously made sure that every purchase came off of my balance right away yet mysteriously out of the blue I was overdrawn again. One day it would be $93 overdrawn then the next day it would be $69. I’ve never seen anything like it. Worst banking experience ever.

First, I was offered to open student account, banker told me there is no minimum, free of charge and will be valid forever even with no activity. So I did and I deposited almost $500 to my account and did not touch it. And when I moved multiple times to different states, I always update the local branch with my current address. And then just a week ago (Dec 2019), I visited my local branch to check my account and was shocked to hear that they closed my account due to overdraft fees.

I applied for a savings account through Citibank for their 2.05APY, sounds simple enough right? WRONG. Over a month goes by and I get no Information regarding my application, then I get an email that they are actually LOWERING the APY on my ACCOUNT that I didn’t even know existed. After a week of trying to get a hold of someone (They were either closed, or I was on hold for over 20 minutes. Every time I would get switched to another representative.) they tell me that my account has been approved, and they ‘aren’t sure’ why I was never sent the card or account number to access this account.

Tried to open an additional account with them. A banker brought me through the whole process and said they would call back within 1-2 days. Never got a call back. When I called to ask, they transferred me 5 times, eventually said that nothing had been submitted. They then said any offer had expired and I could not open the account anymore. No apologies or explanation of why they never gave me a call back.

A couple months ago I opened a checking account that had a promotion to receive 50,000 ThankYou points after spending $750 and paying a bill for 2 consecutive months. After meeting all the criteria I called and was informed that Bill Pay had to be done in a "certain way" through a link that would "setup a payee" which is not stated anywhere on the letter or application I received in the mail. After opening the account I called to verify how to receive the points and inquired about the bill pay and the "adding a payee" was never stated by the Citi Bank representative. A deceptive way for you to not receive your points after they've had your money for the past couple months. Closed my account and will be banking elsewhere.

I opened an account online on Dec 6th. I received a paper in the mail with my account number but did not receive a debit card. I went into the branch to make a deposit but to also see if I could receive a debit card. When I first approached the teller line I was told I do not qualify for a debit card. Please keep in mind I opened a checking account. I then was sent to sit down with an individual who told me that I did qualify for a debit card but that it hasn't been sent out yet. I was directly to call the customer service number. When I called the new account department was not open. I went into the branch because I need to withdraw some money because I didn't have a debit card and the teller tells me my account is blocked and getting closed because of fraud.

2014 Account open min. $1 to maintain checking and saving account. Just realize change my account account policy to min. $10,000. If account not maintain for min $10,000 will charge for $25 service fees. Never know that account open policy change for min. maintain in the account after few years that I did not received any notices. Stay away Citibank. Bad customer service.

So I'm going to get straight to the point. I had been in contact with this bank for several days and no one from that particular department got back and notified me of any issues with my accounts. I repeatedly called back and someone finally made note to me that I can make use with my account activity. No holds are placed and everything is free to make usage. So today I received more letters explaining my accounts are being closed. Without further ado I made call to clerk and was informed and she verbatim attempted to reread what I already had. She refused provide me her name or any other colleagues involved with the closing of my account. I explained I received 3 deaths in the family where I spent around 30,000 for funeral expenses. This particular account was my vacation account. So the non usage was due to my family members passing. No one inquiry. I made initial inquiry myself.

Citibank Yanks $1,600 in Costco Rewards Points and Closes Visa Card Account Without Warning. After years of paying my Citibank Costco Visa on time and in full EVERY month, Citibank closed my credit card account WITHOUT WARNING several days ago and took the $1,600 Costco rewards points my husband and I had accumulated over the past year by spending tens of thousands of dollars at Costco. They said they closed the account because the payment I made for the most recent bill failed to process due to insufficient funds.

I began the process of opening an account with Citi on November 30th 2019; its December 30th 2019 & I am no closer to success. Let me tell you my story. On Nov. 30th I made the executive decision to create an account with CitiBank. I attempted to do so through the Internet, but the application wouldn’t go through. Instead, I elected to call in & smooth the process. I was made to understand that just a few documents would need to be relayed, and I was told to expect that an email request for those documents would be in my inbox in just a few days.

My story is long so just stay away from this bank! They are holding my money under the guise of fraud when I am telling them there is no fraud on my account. I physically went to a branch and they would not allow me access to my money. No one is asking me any questions or requesting any paper work but they are "investigating". They hang up on you repeatedly and are inconsistent in their responses. Support you local credit union! The rate that attracted me to this bank is not worth the headache! Good luck.

Citibank simply closed out my checking account without notice for inactivity. I had deposited 15K in my savings account and was told that I would get my $400 bonus after 90 days. I will never bank with them again.

I paid off my Citibank Simplicity credit card balance in total in early December. My account balance was at $0 zero dollars. I had initiated, and then cancelled, a $5000 balance transfer with American Express, but American Express made a mistake and did not cancel the balance transfer request on time before $5000 was wired to Citibank. As of December 12th, my account balance became NEGATIVE -$5000. I called Citibank to ask how to get AmEx their money back, and they said they could easily refund the overpayment by moving the money to my linked Checking account. That transaction was initiated on December 16th. I have waited 8 business days (11 calendar days) for Citibank to even "Approve" this refund of an overpayment.

This is by far the worst bank I have ever deal with in the USA. I applied to the AA.com card a while ago and due to security procedures and regulation I was asked to provide proof of my legal migratory status in the USA. So, I provided with my green card. After many days I called back and this person from customer service says that they can not verify my green card because it looks like a caricature. I told him right away that my green card was issued by the right entity and that what kind of bank is Citibank that they judged my migratory status by the look of my green card instead of the numbers and landmarks that if verify with Government sources, clearly will check out.

On December 18, 2019 my bank transferred to my wife's Citibank credit card the last balance statement payment - more than $4,000. So, after that transaction Citibank Credit card supposed to have at least $4,000 revolving credit. However, until December 23, 2019 Citibank pretended that the revolving credit is less than $21. So, my wife and I had practically no money being together on vacation abroad and were forced to go home just at the beginning of our very expensive vacation. So, STAY AWAY FROM THIS BANK.

Tried to open "High Yield Savings" account (spent about 3 hours OVER THE PHONE ACTUALLY to fill out application!), sent them $2000 and all required documents in the ONE (SAME) ENVELOPE. After almost a month of total silence I decided to call them to figure out what's going on, why they already cashed my check for $2000 but do not send all information about my account? They said that they received my check but did NOT receive required documents to open this account.

I opened a savings account online and it was never linked to my checking package correctly. I was charged $25.00 a month service fee. I messaged the online chat and requested to correct this and refund the fees. 3 months later, the problem wasn’t corrected. When I called them to correct and refund the now 4 months of service fees, they would only refund 1 month service fee. I was asked to be transferred to the supervisor, Gurbee. She was extremely rude, kept cutting me off and wouldn’t let me speak. She gave me one more month and refused to credit back the other two months. She talked over me, and scolded me like a child. When I asked for her name, she refused to provide her last name. Never in my life have I been talked to like that from a customer service rep. She had no willingness to help, was abrupt, and extremely unprofessional. Great job Citibank employing such an impolite person.

I tried calling multiple times to close a credit card account, and every time when the automated recording finally puts me through to a representive, they hang up on me within seconds after answering.

Bad website does not accurately show balances. Causes overdrafts. A way for them to make money off customers. I have had more than $100000 and yet they bounce checks under $50. Automatic deposit of 6000 yet they return transactions. I'm done with them. Going to Chase. Much better customer service and financial assistance.

We opened a new account, transferred a large sum of funds to said account, after 3 days the account was denied for no justifiable reason. They said they’d mail a check with our funds, but they held our funds for over a month and did not mail the check. After anxiously checking our mail daily waiting for weeks for the check to arrive, bear in mind this is a large portion of our life savings, we called to learn that the funds were not mailed and were wrongfully sitting in our denied Citibank account. Every time we called we were on hold for at least a half hour if not significantly longer. Nobody we spoke with provided clear answers to our questions, and we were continually redirected to other uninformed people. We will never use Citibank again.

I have been in South America for few months taking care of my elderly mother. I have a business account with Citibank for almost 20 years. A friend of mine made a cash deposit into my account two weeks ago and the same day of that deposit my account was closed due to an overdraw of 36 dollars. The deposit made was over 1300 dollars and now I want to reopen my account and the bank won't do it because I am in the U.S and they are holding my money. The teller who accepted the cash knew that my account was overdrawn and had a flag on it and even knowing that he or she took the money. I don't have a time frame of when I will be back to the US and I need my funds available but Citibank it's not willing to help. I was never warned that my account was overdrawn. This is not right and they are keeping money that is mine and belongs to me. Stealing!!

Being an employee of Citibank, it's really unfortunate to write something about the company. I'm having 6 years relationship with the bank as my salary account, and a fraud has happened suddenly on last Sunday evening. My credentials were misused & multiple transactions happened of total 90k from my account through UPI. I didn't have enough money, so the bank over-drafted the money to the fraud account & opened a ready-credit account without my consent charging interest on top of the amount which was withdrawn as fraud. I reached out the bank, raised complaint, filled Police FIR & the bank says, "We cannot do anything, we are helpless!!" IS OUR MONEY REALLY SAFE????

Customer service representative was too eager to brush me off the call. For the last 4 years I am depositing check into my account. Recently a check return because my signature didn't look the same. Just thinking why the check I write out never get return. Something unheard of. Check are in my name, some address, deposit into my account with the same name. If I didn't know any better I would think it was racial profiling.

I spent an hour filling out an application for a high deposit and high yield Citi savings account and upon completion received an instant denial (mind you after I gave a lot of personal information including social security for my wife and I). How about review and not denial, otherwise why are you asking for personal information if you don't plan to approve anyway. I have perfect credit and plenty of money to invest so how could you possibly deny. Because I answered a question incorrectly? I am sure I could have but I am sure the rest were correct. I don't appreciate you now having my personal information for nothing since you had zero plan to approve my application. Disappointed this application feels like a Fraud, Phil.

I was trying to make an ACH Transfer today, first I tried through my phone using their chat option and that person couldn’t help me so they asked me to do it thru the website as we can share screens. When I logged in to the site, Jermal or whatever his name said he couldn’t do that. Not only that but he was taking 5 MINUTES at least to respond, as if they try helping more than 1 customer at a time! That person couldn’t help me, I had to figure things out on my own! This is NOT THE FIRST TIME! But hoping that soon it will be the last time as I’m switching banks! 17 years with that bank and their representatives is more than enough!

I applied for an interest and savings account by online. The form has a character limit for the first name and I couldn't enter the last 2 characters of my first name. I called the customer care and they said they will talk to the back office team and make the correction based on the verification documents that I submitted. I called multiple times to remind them about this problem. Why would someone limit the name field by character count? This is the stupidest thing I have come across. Guess what? 1 month later they denied my application and I have 15K stuck in that account. I would never recommend Citibank to anyone. Stay away from Citibank.

I have been with Citibank for over 10 years and since that time, I have observed how things have changed and despite the changes that were not for the better I remained your customer. This year has been a very tough year for me. I had a divorce and still had to pay my mortgage and other things my children need in order to support them without the help of my ex-spouse. I am not saying that in the past I have not made mistakes and had incurred fees which you guys have refunded, but this year has been especially hard, more than I have ever experienced since being your customer. So today I have a company charge my account when there was an agreement that the funds would be removed on 11/29. It was the company’s error and I called my bank to discuss the fees that I received for no fault of my own and the representatives were so insensitive and mean that I ended up hanging up the phone. I have never felt like changing my account as I did today.

I had a savings account with Citibank, however, Citibank closed my account because I had too many transfers they say. My account was closed on October 31st, 2019 and a cheque was mailed out to me of $1300.00. Today is the 26th of November and still can't get my cheque! I've called numerous times and I was told the cheque was mailed out on Nov. 1st and it would take 5-7 business days to get to me. It never came! I called back and another rep told me the cheque was never sent out and they have to re-issue another cheque, this is ridiculous. Their customer service is horrible.

To whom it may concern: I opened this account on or about November 4,2019. Wanting to fund the account, I went to the Hicksville branch located at 255 North Broadway, Hicksville, Ny, and used the ATM located inside the branch. I made a deposit in the amount of $260.00 on November 10, 2019, at which time the ATM malfunctioned and did not credit my account and printed a receipt which I have attached. I called Citibank customer service and filed a report regarding the deposit. At that time I was told that it could take up to 10 business days to credit the account however, if I went back to the branch they would be able to rectify the problem, and get the $260.00 dollars credited back to my account.

After switching cell phone providers from T-Mobile to Verizon, I was advised I would have to wait 14 days to set up Face ID and mobile snapshot for “security measures” yet I can still log into the app the the user name and password. Annoying and inconvenient.

I’m in a financial struggle at the moment and my spouse is not currently working so I called to make arrangements to keep my account open. The person I spoke to first was not very helpful and I'm sure the company has the conversation recorded. She proceeded to tell me that my account will be closed if I wanted to make arrangements which I did not understand due to a letter that I received today stating that they can help make payment arrangements. I told her never mind. I will wait till my next payment is due. Make the minimum. I just want to keep my account open. I’m in a dilemma.

About 2 weeks ago I was at the Westwood branch and during my visit I have met one of the bankers by name Pavel ** - Nmls id#**, branch #624, Market Place CA13. He offer me his help and spent with me time helping to resolve some issues. He demonstrate high level of professionalism parallel with excellent customer service. I came to branches very rarely and I was very impressed by his work; nobody before was trying to help me as this person. At the end I can tell that I will try to bring at this branch in close future not less than $30000, just because of this person.

Relative to Chase, Citi is awful. If it wasn't so much of a pain I would have switched all of my banking back to Chase years ago. I used Chase exclusively for 15+ years until I switched to Citi for ~15 years and have regretted it ever since. A list of issues that I have NEVER had at Chase:

I was visiting the Tinley park location to put money in the ATM. Their ATM took all my money and never deposited it. Now, I'm late paying my car note while $410 is jammed into my ATM. Now they are doing a 10 business day investigation. If the branch get off their butt to check their own ATMs and check the cameras, I will be on there pissed due to their machine eating my money and not depositing it. They will see the money and the facts if they investigate. Just plain lazy!!

Tried to deposit $1M into a higher interest account. 2.05% vs %1.85 I was receiving. NEVER got ANY on-line access in 15 days. Monet was never deposited. Multiple phone calls, to offshore call centers (where English is DEFINITELY not the preferred language), yielded nothing. Found out $ never transferred because Citibank REFUSED it. "Too large of a deposit. No one has clearance to accept this". Whaaat?

I've had a Citibank credit card for over 25 years and my credit score averages 815. I've always paid my full bill at the end of the billing cycle; ever since computers became part of our daily lives I've had automatic payments set up to take care of it. A few months ago I decided to go with paperless billing, especially because I often had a $0 balance on the card. I realized a month or 2 ago that I really needed to start using the card occasionally to keep it active and open. Every month when I got the email statement, if there was a balance, I would write it down in my check register.

Switch from bank of America because they were holding my checks too long, only to be joining your bank that I can never use the debit card. They kept telling me the ATMs with the things that were messed up in obliged me to go from ATM to ATM. I've been on customer service phone calls over a total of 10 hours within the first week that I was with them. I just called and verify my account while they're asking me for my account number while I was driving, couldn't see it, answered every other question they wouldn't let me in my own account. I absolutely hate these people. Now they're forcing me to give them at least one star they don't even deserve the option.

Today I received an email from my Mint app (Mint is a budgeting app) saying that I had a fee on my Citibank account with our credit cards. It did not say which one. I telephoned customer service and discovered there was no fee. However, since my husband has passed and I am only an approved user and not the primary cardholder I was informed that I would have to close the account. They were not able to change me to the account holder. I was put on hold to apply for a new account and then disconnected.

My husband and I decided to sign up for a savings account. I went online and tried to fill out the online application and totally filled it out 3 times and the website would not move forward. So I called the toll free line and they said their website was having problems. By the way, it was an extremely difficult task to get a live person to talk with. I explained that I wanted to open a new account and he said he could transfer me so I was transferred and answered some of the questions and then I was transferred again to answer more questions.

I have been attempting for 3 weeks to set beneficiaries on my Citibank savings account. First of all, this is the only bank (of 10 that I work with) that requires that they send me a form (via US Mail), that I notarize the form, and then mail it back. They can't even email me a blank form for "security reasons", nor do they understand the stupidity of that logic. After going through all these steps and waiting several weeks, I get a secure message back which I can't read because it requires a special "Investigation password", which I could not possibly have had.

Spend hours writing and calling them. I am living in Boston. Next affiliate is in New York. Want to close my account now, after having a lot of trouble with them. They won’t let me. Talked with 4 different representatives for 49 minutes on the phone, provided data and pins again and again. Was finally told they would manually close account and send a check with my money within 5 days. Three weeks later, still didn’t get my check.

After 30 yrs a customer, they sided against me. I was defrauded by UIS Canada, trying to get Visa. Never use His Canada. Been a Citibank MasterCard credit card holder for 30 years. In dispute, they sided w/ merchant UIS Canada. If you have dispute, get number of executive office. The CEO of Citibank Michael Corbat who makes 23 million dollars a year was too busy to talk to me. Will never see a penny of my money.

I had a word with Raghav from Citibank customer service and he insulted me. Pathetic services. They do not have answer of questions. They are doing fraud with people. Poor and pathetic service. I would like to take it to consumer court.

I have called 15 times from Oct 20 to Nov 6 to close my checking account that was opened October 7th and never used except to deposit 16,000. 3 Separate occasions I have been told my account is being closed and I will receive a check within 7 days. I have not had online access since My money was deposited and still have no access to my money. Today they said my account was still open with zero balance. I had to file a complaint with the government and still waiting.

We have been Citibank card holders for over a decade without much need to work with their service team. If we had known what we know now, we would have NEVER banked with Citibank. We paid off a card after 10 years and thought after a week that the payment was posted and went ahead and cancelled the card. Our mistake. We called to see if they would work with us and reimburse the $250 fine they charged after us being excellent customers with not a single past issue. They refused and decided to stick it to us instead. If they had taken care of us, we would most likely have signed up for another card in the near future.

Seeking a high interest savings account, I opened a Citibank account online. I'm a US citizen who lives abroad and I opened the account while outside the USA. 3 days later I attempted to log-in to my account. I was told I need a debit card number & pin to access my account. I don't have this information b/c I am on the other side of the world from my USA address where the card is being mailed. I spoke with customer service and they have absolutely no way to provide me access to my account and money, no way to close my account, and no way to transfer money from my account unless I have the physical debit card in hand. (And was among the most rude & condescending customer service I've ever experienced.)

I don't know how hard it is to have a system that literally helps you type down and record sessions in order to not forget to assist callers. I had my card stolen and ordered a replacement which surprise surprise never showed up. Unfortunately for me having an international business trip coming up outside of the US they couldn't overnight me a card in the span of (Oct 25-Nov 02). Having to get to the airport at 4 am to be told my entire reservation did not go through and I had to pay out of pocket in order to make my flight (Over 400) was the continuation of said nightmare. I had to call One Card Service from Citi to have the "hold" remove from my stolen card and only source of payment in order to try to rebook my flights. It took 5 different CSR to try and read notes in order to see what was going on with the entire process which they keep adding more obstacles to it.

In July 2019 Citibank lured me in with a 2.36% annual percentage rate for their Citi® Accelerate Savings account. A few weeks later they informed me via email that they were lowering the savings rate to 2.21%. That was disappointing, but acceptable. Then a few weeks later, they quietly lowered it to 2.05%. This time I received no interest rate change email as before – and I couldn’t find the savings rate anywhere on my account details when logged into my online account. When I called and asked them about where online I could find the current interest rate for my account, a phone rep told me that it USED to be displayed when logged in, but is no longer.

Horrible, horrible customer service. I have been a customer of Citibank for over 20 years. There was a fraudulent charge in my account, along with a foreign transaction fee for a PAST trip overseas of ONE day. This 3 separate charges totals over $1,315. I have auto payment directly taken from my checking account for all balances to be paid in full every month. Disputing these is like pulling teeth. I have spoken to 6 different person in 4 different departments. Each time they assured me I'm talking to the right person, then later said that I'm in the wrong department, or told there was never a dispute filed. Funny, so it just went poof? What did I waste my time on? Each call costs me between 20-40 minutes. I still don't know if they will deduct this $1,315 from my account in a week when autopay kicks in. The investigation will take up to 2 billing cycles, while the other department said that it will not be billed.

I needed to change a 100 dollar bill. Fortunately, a Citibank branch was nearby. I walked in to the bank to change the bill into singles (10s, 5, anything smaller than a single bill of 100). After standing in line for about 20 minutes, I got to the teller who told me that they could not change the money. She asked a supervisor who told me that they only change money for customers. They would deposit to their account, and then give them singles. I also saw both the teller and supervisor looking at the bill closely. I asked them to check through the machine if they concerned that the money might be fake. She said they did not have a machine at the branch to check for fake currency. What! A citibank branch in NYC - 16848 Hillside avenue told me that. I did not believe it.

I foolishly accepted an offer from this company and never received my card due to a recent move. I received an email from them stating my card had been returned to them. So, I called to update the information and that’s when I learned how truly awful this company is. They had me on the phone for close to 40 minutes and I was politely hung up on in the end. The call center is outsourced to India and the accent was so thick it made communication quite difficult. They refused to send me the card until I would allow them to call me at work. Calling my cell phone was not allowed, company policy he stated, and must verify that I’m at work. It just so happens that I’m not at work today and that’s what led me to place the call. I don’t make personal calls while I’m working. Especially, to credit card companies. I never had to jump through these hoops in order to have the card sent to me in the first place. This is a little too 1984 for my taste.

If there is a zero star to rate this experience I had with CITI I would .On 8 October 2019 while I was at M1 Paragon waiting to be served, I was approached by Derrick ** the Sales Officer who was promoting the Citi credit card for airmiles. I am all along keen on airmiles and he sounded convincing so I decided to go for it since it only takes 5 working days to process and hassle free. What I least expected was till today 22/10 I have not receive my card and everyday he will tell the card is in process.

I was called repeatedly from a number that said Home Depot - finally picked up. Was met with a rep named Ranita who yelled at me for 5 minutes. I told her I did not have an account with Home Depot. She said there were late charges. I said I would take that up with my credit card company. She said, "WHAT CREDIT CARD COMPANY, I'M WITH CITIBANK." I said I was not a member with Citi Bank, but rather Chase and what was her name. She said RANITA. I SAID THAT THREE TIMES. So I hung up. Needless to say, won't be switching over to Citi Bank if she is considered a Manager.

I have been a Citibank customer for 25 years. I took a large sum of money from a different bank and brought it to Citibank in May to avoid monthly checking account fees. It took until June to open the account. Ever since then, I have received calls and threatening letters FedEx'd to me that they will block my account if I did not provide information as to where I got my "wealth". I have been on the phone several times and felt suspicious of their questions and that I needed to identify myself (name, birthdate, social security number). Shouldn't they already know this? I then requested help from my local branch manager (nice, helpful people at the branch). He and I completed the "required" form, he scanned it and sent it in. They wanted to know my monthly income, source of my accumulated savings. "Working my butt off" was not an acceptable answer.

I had applied for a global currency account in June 2019 which still has not processed. Received no update or communication from Citibank. I had to personally contact them to follow up on the application status. Firstly, application did not go through because it was lost in the mail then I submitted again via email and was informed address was written differently to my profile... It is ridiculous that Citibank do not identify "Avenue" as "Ave". I am sure if you type it onto google maps it will come up.

I opened my account with them, then I added money to the account from my debit card. Then, I called to have the funds transferred back, due to that I was canceling the account with Citibank. The agent informed me that the funds would be back to my debit card within 2-5 days. Then, 2 days later I call to find out what's happening and the other agent informed me that they had cut a check for the amount to send to my house within 3-5 days.

After nearly 40 years with a PARTICULAR branch, every one of my accounts has been blocked and frozen. Recently was required to comply with their new "Know Your Customer" policies. I complied (TWICE!!) - was verified, ASSURED I was in the clear - then BAMMO. All accounts are locked down -indicates "closed" online. There is significant value in each account - and now I am on hold to learn more as to "WHY!" It has been 4 days. My College kids have no access to their accounts either. DOES ANYONE KNOW WHAT IN THE WORLD IS HAPPENING? I AM SO UPSET!!!

For over six months now this bank has refused to close an account that was opened fraudulently without my permission. I have called them every time they send me a statement in regards to this account and every time I get the same answer from them saying they are closing the account and yet to this day it remains open! I’m very frustrated with this company and have been emotionally traumatized by the experience. It’s hard enough when your identity has been stolen and you feel violated. You now have to relive that feeling every time a statement shows up for an account you have been told is being closed. This is a not good business and I want people to know the way this company has absolutely abused my rights and refuse to help me close an account I didn’t have anything to do with in the first place.

They never do anything in a timely manner. Their representatives are completely inadequate and incompetent. They lie. They deceive. It takes ages to reach out their CS but when you finally do and ask them to do something they will do completely opposite.

After 30 years being their customer, I received letter letting me know they will be closing all my accounts - with no explanation given. Absolutely horrible the way they treat customers. CITI is too big to be a normal bank. I took all my money to Chase- the hell with CITI!

Online support is horrible, wait time is absurd. I waited over an hour to speak to a supervisor in which to reverse fees in which they staged to make a profit. Supervisor Paul id# ** from San Antonio Texas was rude and offered 0 assistance and when asked to speak to someone else, had refused and hung up on me!! Citibank deserves a lawsuit for staging fees to put you in a negative balance, then charging fees, for them charging you these fees – basically stealing from the consumer.

I set up one of Citi banks high interest savings account and use it to transfer money from my local bank. I used it three times. On my fourth time my account got suspend. I was told that they could not validate the address of the bank that I transfer money three times already. I want to close this account and find a new bank that not going to suspend my account any time they want to.

Stay away. Far far far away. I opened a Citi account when I moved from one city to another and my current bank wasn't available in my new city. I was also selling a house in the old city and found out right before closing the water heater needed replaced. My mom writes me a check to help cover the water heater costs. I deposit it into my Citi account on a Friday and come Monday, I'm not able to log into my online account. I can't login and I can't change the password. I find this strange so I call Citi.

Updated on 10/09/2019: Clearly states, open a new savings account for 60 days and then receive a 400 dollar. I opened May 1st 2019. Waited to August 1st. Was told they need more time about 15 days. to process. I came back Sept 1st and told again any day now. Ok I come back Oct 1st. They say about 24 to 72 hours it was all processed. Well today is 10 9 19 at 4 pm and when I made the fifth trip there, 20 minutes, I am told maybe another week. I guess they can play this game as long as they want. I can not remove my money and so I am hostage now. 5 months with no end in sight. Will never use Citibank again. I warn everyone I know.

I have been with Citibank for over 28 years. They were truly the best bank for years. After shutting down so many places and you have to go 7-Eleven to access Atm and the services were simply getting worst, which in this case should get better, since they are mainly online. I decided to go to Credit Union, what a difference it is, how a bank should be run. Operating a business like it should be. I did not close account, as I thought it is good for back up. Recently, misplace/lost my card. Although they verified me in multiple ways. SS, bank account, atm passcode, address. They asked me questions of 20 years ago, which I did not answer correctly.

I got ripped off by a merchant and supplied them with the information 4 times. I would call. They sometimes said they see it and sometimes not. Then they dropped the dispute saying I never supplied any information. I tried in vain to get them to reopen the case because it isn't right that this business gets away with being crooks. After 3 tries I gave up. All during this process I received conflicting information via email and phone calls. At this same time I was trying to open a savings account with a $100k estate I received. Again, it was impossible. Conflicting conversations and emails and they finally dropped my attempt. Could never talk to a manager in the United States. Pathetic. Long time customer says Goodbye.

So after paying the five dollar fee and having an account open I proceeded to withdraw $150 from my Chase card. Only to find out once it was transferred that it would be a four day hold. On the funds that were already withdrawn from one account are now tied up in a four day hold, and I’m $100 short on my rent. I would’ve never transferred that money if I had known the outcome would be I would have to wait until Friday! Had I known about this four day hold I would’ve been better prepared. But nowhere in the paperwork does it tell you anything about deposits waiting for days. Had I known this I wouldn’t have sent the money or opened the account.

I attempted to open an Accelerated Savings Account online. Four-weeks into this nightmare, I am no closer to having any idea as to where my information (SSI, signed W-9 card, signature card, a copy of a current utility bill) has been posted. What I do know is that every time I call, I get a different story about where and what is going on regarding this account. Multiple transfer, inept and grossly unqualified foreign CSR who are in many cases difficult to understand. I was advised to call back today, October 3, to confirm that the information I submitted was receive and my new account would be activated.

Citibank's "Fraud" Department cancelled my ATM/Debit card for some unspecified fraud concerns, for "my protection" and never notified me, I found out when monthly bills were declined. Then it was like Twilight Zone, they never notified me, and after 4 calls to their customer service line over 3 weeks, where I was politely told the new card was on the way, I was then told they could not order a replacement because my main address was a PO Box and they can't send it there. So 3 weeks later, and after 4 calls, no new card had been ordered, despite assurances it had been and they just weren't planning on telling me. I still don't have the card, yesterday they assured me they would "rush" it to my street address. Bizarre.

I have never had such consistently horrible service from any company. Every time I call it is a complete nightmare to get connected with the right agent. As of writing I have been on hold for over an hour trying to unlock my account so that I can finalize the purchase of my home. I still haven't heard from a human in over an hour.

I have been a Citibank card holder for over 20 years, however due to medical reasons and medical bills, I decided to enroll in a debt Relief program. Citibank refused to help me, would not allow my card to go into a debt relief program because of a previous attempt a few years back. I would highly recommend you do not use Citibank, If you ever find yourself in financial trouble don’t Count on Citibank to help you at all. I would also like to point out for over the last few years I have been on time with my monthly payment.

Citi Bank make it incredibly difficult to make a payment on your credit line. There is no way to make an online payment if you don't have a checking account with them, really in this day and age. You have to mail in or call a customer non service center. Most of the customer service people are very difficult to understand as they are obviously off shore. If your question or help needed goes beyond their narrow focus you are doomed to be put on hold for another 45 minutes. In this instance I made a payment at a local branch, received a receipt but the payment was not processed for a number of days after the date I made it. I was assessed a late charge for this transaction and thus so far today I have spent 2 hours trying to get the charge reversed. Poorly trained staff, hopeless access to decision makers... stay clear.

I found fraudulent transactions on my Citibank credit card and called customer service. I was connected to a call center in India. I could hardly understand the male representative but I managed to cancel my card and order a new card. After it was resolved, the male representative started asking me personal questions. He was very persistent in wanting to know my exact age, exact birthday and if I was married. He already had my home address, phone number and email address. I asked him why does he need to know my age (Citibank reps have never asked me for that information in the past). He said he asks all his "female" callers this question. He went on to say that he knows women are vain and don't want men to know their age or weight.

After 21 years of banking at Citibank, I am finally closing my account. From assigning all my kids the same ATM number for custodial accounts to saying a check was in Canadian dollars when it was U.S. [yes, had to have it pulled], there have been so many problems. But the final straw was my interactions with a "personal banker" named Roman ** when I went to check on paper check deposits that weren't showing up in my account. His first reaction: "That's certainly not my fault." [Did I say it was?]

I tried to cancel an external account transfer but it did not show up as even initiated. I called the bank and the associate said it was a mystery as they could not find the transaction but in addition, there was nothing they could about it. Of course, the transaction went through, causing to have my external account to be overdrawn. Also, they have a $10,000 daily limit for transfers, holding my money hostage. Funny how my $70,000 transfer went through, though. Run from this bank!

I have 2 Citi credit cards for years. I always made my payments on time. The credit limits were up to 15,000 on each card. I miss a payment on one of the cards due to my daughter in law and her husband was killed in a car accident, and things were building up on me mentally. I get 2 letters from the bank that they are lowering the credit limits one to 850.00 and that card happen to be at 7% interest. The other they lowered it to 4,000 which happen to be at 20%. I wonder why? It cause my credit to dive, due to lower credit limit. At the time we needed credit due to expenses, they close the door. Not sure what we are going to do, but thought somebody else might be able to watch out for a better bank. Thank you.

For the first time ever I tried banking with CITI Bank online. I transferred a large sum of money to account. Then they froze my account. I have made 11 calls in last 5 day to either their customer service or fraud department. They froze my external bank transfers and won't allow me to withdraw the money I deposited. This is seriously affecting my ability to pay bills and/or transfer money. They seem totally incapable of solving the problem. They use foreigner in their customer service. I have no problem with that but trying to communicate with them is very difficult because they are not fluent in English and cannot fully comprehend the nuances of issues. So now I cannot access my money or transfer it. And, there are NO Citi banks in the state of Texas to go to to close account and get my money. I booked a flight today to fly to Florida so I can close the account. Don't do business with this bank. The hassles are not worth it.

In June 21019 I set up a Citi Accelerate Savings Account to obtain a higher interest rate. At the end of July Citibank closed the account stating I had not completed paperwork and my funds would be returned within ten (10) business days. (The only paperwork ever received were letters opening and closing the account). Nearly two months later the funds have not been returned, are not accessible to me, and are not earning interest. Calls to the main number are inevitably transferred and I am given different misinformation as to the status of my funds. I am never given a direct number to call. Most recently I was asked to provide a current utility bill with my address on it and I have complied. I am still awaiting the return of my savings.

Citibank was cool for a good 3 years then they lost it! I randomly had all of my accounts frozen for a few weeks without explanation. Every time I called I had to go through 20 questions to their from my account. Then, the number of times that I kept saying my name got to the point where they would actually say my name incorrectly when repeating it back. Then they blocked all access to my account saying that somebody was calling alleging that they were the owner of my account but it wasn't the correct name. But of course. It was me. They just weren't letting me access my own accounts.

I disputed the transaction which I did not use. But they said, somebody physically showed up and used it so I need to pay for it. I’m not even sure what they investigated. They did not even check the receipts or cctv. They even notified it to me 30days later so Merchants could not even provide me the receipts since they keep it for 30days. I think Citi bank purposely did that so that I cant prove the truth. It seems to me they did nothing and no willingness to help customers. They even pushed me as a liar that I used card and I disputed. Very low quality company!!!! I have decided to file it to police dept. Everyone, please do not trust citi bank.

DO NOT BELIEVE that you will get an email "ALERT" 5 days before late fee and interest charges occur. Spoke with CSR and could not get fee waived. Have been a Citi customer for many years, without a single late payment. That is gratitude for you! Missing an email statement was costly. I am now back on the USPS service with paper statements and will drastically reduce my usage of the Citi card. To me, it is nothing more than a FEE GENERATOR for Citi.

Banked with this nightmarish bank for like a decade and they cannot provide bank statements either online or via email. I closed my account recently due to relocation outside US. When I asked for my bank statements to be emailed to my registered email they were not able to send me the copies of my statements. This went for 3-4 months. At last I gave up and asked them mail me the statements to my registered US address, they first told me they have serviced the request and statements were on the way. After a couple of weeks, when I called they said that the request was never serviced and that for the request to be processed I have to pay a service fee. I was willing to pay the service fee but then they told me that I have to pay it in a branch. I have relocated to Europe and Citibank branch here. It's a nightmare dealing with this bank. Worst bank ever to do business with.

Forty years banking here I get a flurry of emails announcing they have sent a new credit card to bump me up as a loyal customer for a benefit of concierge services I didn't ask for. Email states I should have card but I explain in call to customer service I didn't get it. Did get a Citi statement indicating my card number was changed: but to what? Statement doesn't say. However, CS says she can't tell me if the new card was or was not sent or what the new account number will be. (Puts me on hold, then): Oh, cards won't be sent out until mid September. Two weeks pass, today email reminding me to activate this alleged new card, I call CS again, no honesty there. Furious and disappointed and worried over identity theft due to the careless way they rolled out this new so called benefit.

I had 2 cards with them and tried to apply a credit from one as a payment to the other. Long story short, 2 months later and being reported to my credit report they had it all screwed up and blamed it on me! Actually lied to me and said they were refunding my money to my checking account and took all my info but later said oh no that was denied. AFTER they had me pay MORE money. BAD CUSTOMER SERVICE.

Last year I opened a Premium Select Advantage card with Citi bank. In July I rec'd a statement with an annual fee of $99. Since I was not using the card I called to close the account. The rep suggested changing to their Advantage Mile Up card so I could still get airline points and there would not be an annual fee. So I agreed. This was on August 2nd. A few days later before I had even rec'd the card for this new account I got an email requesting payment be made. The new account showed a balance of $99 that was transferred from my previous card. I called on August 6th and spoke with another rep that told me the fee was being processed/reversed and would show as a credit on my next statement. So then on September 6th I rec'd another email saying I had a payment past due. The $99 fee still had not be credited to this new account. In fact when I log into Citi Bank it shows I have two card with an outstanding balance due of $198!

I was unable to access my account information on the mobile app or full site online. I called several times with no help. I made one last attempt to figure out what was going on as I was shocked. No one returned calls or attempted in any way to contact me with any potential issues. I finally reached someone and they simply stated the Bank can close accounts any time they wish. I used to respect Citibank but with behavior like this I have reason to claim their unethical business behavior must be in some way based on bias. I still have received no correspondence or anything indicating account closure. This is just plain sad business practice and from such a large institution. If anyone deals with this Bank, I wish you luck. I will be taking my business to an institution that is customer friendly and will treat me with respect and equality and without prejudice.

I set up one of Citi's high interest savings accounts back in April. I was immediately told the account was not open. Oh well, I moved on. In July I get a statement that the account is overdrawn due to lingering service fees. Wow, did not know I had an account! So I gave them a call. Since they waived the fees and the interest rate was still high, I decided to keep the account. BAD, BAD Move!!!! Within the month, I already deposited $10K. When I tried to move money to cover an account, I got an error. After weeks of being told it was a technical issue, I was finally told my account has been restricted because they could not validate the address I provided back in April.

Hours caught in their automated phone system trying to get to an actual person to talk to. From there it was getting transferred around until getting hung-up on. Still haven't been able to resolve any issues with them. There's no longer a way to even send them an email.

Worst bank ever. Broke promise to give promotion bonus. Holding my checks for no reason - causing me loss of fees on returned checks and they don't bother to notify you. Never bank with Citi. They are not bank. They are robber with incompetent staff. Worst bank ever in the whole entire universe.

If you want a excellent way to contact CitiBank Support; with a real person, fast response and a excellent support agent, (forget using their mobile app). Text Citibank through Messenger. You'll be surprised by their effort to help you resolve your issue!

Citibank KYC Department is an absolute scam- not in the traditional sense whereby a 3rd party purports to be Citibank but in the sense that the actual Citibank KYC Department is filled with bullies who understand very little and spew lies regarding your safety and how they have your best interest in mind. The questions they ask and the documents they insist on collecting is nothing more than an attempt by the 3rd largest bank in our country attempting to compile a dossier on every single banking client they have. They will come at you without regard for your time, your concerns, and most importantly your privacy. Sometimes they will come at you more than once in a 12 month time period, they are relentless, they are nasty, they are rude.

As someone recently stated before, customer service doesn't give a crap about any issues and show NO mercy. I NEVER have late payments but due to Memorial Day recently and the bank being closed, a payment got to them late. ONE day late. They still dinged me with a $25 late fee. I have been a loyal customer for YEARS and always pay at least double my minimum payments, if not paid off fully early. As they have no interest in maintaining my business, I have paid off and closed out my accounts. There are many companies that will value a customer's business. This is NOT one of them.

This review is related to my recent interactions with Citibank on multiple occasions.

Saw the 2.36% interest rate online with no fees if $450 kept as balance so verified rate and terms with associate by phone before applying. Went online to complete opening of account. Got signature cards in mail but no verification of terms. Called Citi and it took very long time to get through to someone who didn't speak English very well and was told it was 2.16% interest with $1500 balance required to waive fees. He couldn't close account because transfer money not yet available. Called today, and closed account. Person I spoke to didn't care why I was closing it or that it took 15 minutes to get through today. She said she'll bring it to her supervisor's attention. Of course she will and then they'll fix all problems and no one will have to go thru all this crap again, right!!??

I made a huge deposit in order to become a "premium" Citi customer. If not being able to reach a real human, get any real help, or have any questions answered is the Citi way, then please go for this bank and account. Service is horrible, attitudes are worse, and employees give no indication that they want to help or understand your frustrations.

This was the single most horrible experience I have ever had with a bank. Customer service is HORRIBLE, and the right hand doesn't know what the left had is doing. Spent hours on hold and got no answers. In short, I opened a savings and checking account, because of the promotional they were offering. They kept asking for a signature card, driver's license, etc; I provided all of that, was approved, opened the accounts online and funded them; then today I go online to check the interest that was to be applied because it was the first of the month, and both accounts had been closed; I tried to chat with someone on there, they couldn't help, then I called and the nightmare got worse; over 2 hours on hold and never got help. They are inept, and they are horrible. Do yourself a favor and avoid them.

I applied for a credit card (Home Depot) through a nice (but young and inexperienced) young lady who was trying to help me get a better price on a caged work light I was going to put in my attic. She was nervous, and made a few mistakes on the app that she started at her computer station out in the store. (I had similar data entry issues at customer service later, but that wasn't because of the earlier errors, just annoying and part of a cascading series of errors on the employee's parts.)

Horrible GARBAGE COMPANY! It is hard to get a person on the phone and then once you do it is the foreigners probably in Asia or India. They can't speak English and it is impossible to understand them. They keep saying hold on and and transferring me. They wasted about an hour of my minutes on my phone and I still didn't get service. I asked them for a card that doesn't broadcast my number wirelessly for the thieves to steal and they all played dumb or didn't know. I said American Express and Discover offer them without it. They said they were going to call back and never did. The first time I called they pretended to not be able to hear me. This company is way below the basic standard of service. I guess I will give up and cut it up. They are a total waste of my time and impossible to deal with!

I made a monthly payment to Home Depot who uses Citibank for financing. They received the payment 2 days before it was due. They deposited the check from Chase bank with my account number all over it. They sent me a statement showing that I missed a payment and added a $26 late fee. I faxed them a copy of the payment and haven't heard back yet. They deposited the money into someone else's account or pocket. I now am missing $150 payment plus $26 fees and my credit now shows that I missed a payment. Citibank is bad news. Incompetence is overflowing. Customer support can't do anything to contact the department that handles payments. I have 3 accounts with Home Depot. We've purchased around $10k at Home Depot. I now will have to pay all 3 accounts off to a Chase 0% card. I can't trust Citibank again. Buyer Beware.

The application process requires a physical address. My town has only PO Box delivery. An hour on the phone netting varying answers and explanations claiming they will not deliver to a PO Box, then backing off and saying I would have to reapply to verify that PO Box, though admitting that was not possible since the app requires a physical address. Are these people lobotomized when hired?

Updated on 09/11/201: I opened a savings acct online in August 2019. The acct was open and active and I funded it with $--,000. I went to check on it a few days later and found it had been closed, with no notice to me. I called Citibank and stayed on the phone with them for hours before I was finally informed that the acct was closed because I used my mailing address (a mailbox at UPS) for my address instead of my physical address. I was told I would need to open a new acct with my physical address. After spending hours on the phone with different reps, I finally gave up and did it online myself. I sent in a photo of my license and a copy of my utility bill to prove my physical address (even though my driver's license does not have my physical address on it, they demanded it anyway). The acct was opened and I called to transfer the $--,000 they were holding into the acct. Only then was I told that they had to hold it for 10 days for some reason.

The products offered were very good but the customer support needed to get the accounts set up were lacking to say the least. After a lengthy series of set up questions over the phone, they were going to mail me a paperwork packet to fill out. They never mailed the packet....

Very bad service on thankyou points. I have opened checking account from their offer that I received 3 times, with few activities to perform for bonus Thankyou points, did everything needed and verified with Citi customer service, and they are not sure when can I receive my bonus thankyou points, they keep saying 30, 60, 90 days from activity completion. It's close to 6 months now and I didn't receive thank you points nor any piece of answer to this offer. Never had this experience with any other bank. Every time I call they say, "We will check and call back in 24hrs," but they never do. Poor service and if there is a chance to rate "-"* I would do that.

As soon as I received my card, I went online to set up my online account. Their online system must have been glitching, because I input my information correctly and it was telling me that my information did not match their records. I called customer service to get help setting up my online account. They were able to send me a text message, verify my identity, and help me set up my online account. Immediately, a fraud alert was put on my account and my card was locked down. I called customer service about the alert and they were now unable to send me a text message to verify my identity, which I do not understand, because they had just sent me one in order to help me set up my online account.

So I got an offer for 2.36% to open a Citi savings account. I have enjoyed my Citi credit card so I figured sure, I'll go for it. BIG MISTAKE!!! What a horrible experience. Citi makes it very very easy to transfer money into Citi and about impossible to Transfer money out of Citi. I was told I had to pay for a wire transfer of money to go out. There was no other way to transfer money out.

Citibank delayed processing of payments for credit cards, car loans, mortgages or checking account to cover checks resulting in higher interest rates or fees for insufficient funds. Citibank has been allowing payments delayed by IT problems or other issues to go unresolved, resulting in interest rates to be improperly raised or numerous fees due to insufficient funds. If there is enough interest will consider filling a class action lawsuit.

I called 8/8 due to fraud charges identified. The agent cancels my card and gets me a new one. On recording I confirm multiple times ALL CHARGES ON 8/8 are fraud. The agent went over the transactions with me. She didn’t report them all. Now here I am 8/17 I have the transactions still on my account and have been charged interest on things I didn’t buy. Now I have to wait an addition 5-7 business days for them to refund my money when things should have been done properly in the first place. I am so dissatisfied and disappointed. I wonder how many people are defrauded that don’t double check they got their money back?

I wanted to open a high yield savings account. Citibank's accelerated savings account kept coming up as a result in my Google searches and in articles, so I tried starting one. First, the online application didn't work simply because of something as stupid as a letter limit to some of your personal information. I was typing inaccurate information, but their website was so poorly designed it did not account for the possibility of cultural differences in name lengths. When I called for help, it would take a couple WEEKS to get it set up unless I did it online. So I tried again online, made up a password other than the prompt it asked for since it wouldn't allow me to type in the full correct answer, and then it wouldn't allow me to link my bank account.

Signed up for an account because of a great promotion. It took over two hours on the phone due to the agent typing slowly and not knowing basic answers. They got all my transfer information on day 1, but did not mail me the necessary signature page until a month had gone by despite multiple phone calls. I returned it on the same day, and was assured that my account was eligible for the promotion. Fast-forward 6 months. They say I am ineligible because they didn't transfer the money until the 32nd day of the account being open (30 day window). I called several times in the interim to verify that the account was on track and eligible. I appealed and was refused. Deceptive tactics. Closed the account.

I opened an account and transferred a large sum of money to open the account. Once the funds left my bank I received a voicemail from CITI fraud department. I have tried calling back 6-7 times and get put on hold and NOBODY can tell me where my money is. I am told the "back office" will call me. You have to go through 3-4 minutes of being put on hold every time you call and the people you talk to know NOTHING!!!! I don't see how this bank can operate this way! No wonder they offer higher interest rates. They have to get people lured in somehow. Can't wait to close this account and find another option!

I opened an account with Citibank in April of 2019 online. Everything went fine until June 19th, 2019 (almost 3 months post the opening of my account). I was attending to use my card on Google Pay when it asked me to verify my phone number, but I'd gotten a new one at that point. So I was prompted to call Citibank to verify my phone number. After speaking with a representative at Citibank, I was informed that my account had been blocked. I asked "why" and they said because fraud was detected. I was asked a series of security questions, in which I answered and then I was informed that the account was released, or back in good standing. After getting off the phone, I tried to use my card and it wasn't working.

For the past two months, every, every weekend, my touch feature on my iPhone locks me out of my Citibank App. I have to go through many steps to unlock it, change my password again and again. I have been with this pathetic bank since 2005. The customer service people are always in the Philippines. They don't comprehend a word you say. I get transferred to a US supervisor and lies, BS, are given. I then get transferred to the Philippines again with an online tech who again needs to make his brownie points, doesn't understand a word I'm saying. I AM SICK OF THIS BANK, IT's PATHETIC.

I have been a Citibank customer for only 5 months. Below is the issues with them: SSN number requirement for additional authorized credit card user. Rejection of secured credit card for $500 while much much more was on deposit. Every time I tried to login my online account I am being asked for date of birth, SSN, bank account number, debit card number or debit card pin. (Are you crazy!?)

Well I deposit my check good size amount and the next day I had funds available. Didn't touch it. I had negative balance. Before I deposited the check I noticed they didn't take out yet so they lock my account, took their money. Still have my money about 1200 dollars. Ask them why did they do that. They needed to conduct conversation so I allow them to. For about 2 months already I still get alerts. It's their call. They won't let me back in or close the account so Citibank refuse yet you take what your own and I lock it my account. I demand my money. I have started a petition.

There was a $2,000 draw made on my debit card with another bank which only show up as authorized on 7/31 Citibank NA/Citibank. I want to discuss this with someone in the Fraud Department at Citibank. I cannot get past any of the recorded and electronic receivers. That is ABSURD!!!

I am pre-closing my personal loan. To get the details I called to customer care. That guy is worst fellow, he is too harsh, didn't give enough details also. ** Bank, ** Service. I will not do any operations with Citibank going forward.

I have been banking at Citibank for over 20 years. They changed names a few times but I always stay with them. Their customer service is also good. They always help me if I have a problem, most times they can handle it through the phone. I have been very happy with Citibank.

If I give 0 stars I would. This bank is a joke. They want to double charge you, the post the payment and the next day it’s pending. The managers are just as stupid as the customer representatives, I’m looking to file not just a complaint, but an investigation of Citibank practices. I hate this bank... They will never get another penny from me.

Unethical financial policies. Avoid any sort of fixed payment options, because if you want to pay out early you still have to pay a minimum period of interest. Utterly disgusting. Their interest rates are ridiculously high. If you get into financial trouble, you’re trapped in an endless interest paying loop with no reduction of principal and can’t get out. They WANT you to get into financial trouble. They make money out of you being in financial trouble and they worsen your status than when you get in. I’ve bled so much money through these disgusting thieves. Never again.

I just opened new Citibank account. They send me the card in the mail and then they decided to closed the account 6 days later after they shipped me the card. I have three Citibank card that I hadn't even had a chance to use yet. Citibank is the worst company to bank with. They even give you a chance to get your account up and run before they closed it. I'm so annoyed with Citibank right now. They can't even help you with your account problem. The excuses they come up with is bunch bs. They need to be investigated and sued for how they closing people accounts for no reason at all.

Terrible call center. 1. Noisy background noise. 2. Cannot transfer to a USA rep. 3. Cannot fix problem without being placed on hold. 4. Cannot understand call center person. 5. Cannot get statements mailed to house.

I have been a Citibank customer for 28 years. Don't always use their card because there are better cash back offers but I kept it open just in case of a unforeseen bill or medical emergency. Got letter today account is cancelled but I just used it a month prior at a restaurant. Called them and said there was nothing they can do but I can re-apply. Yah ruin my credit twice. Once for a account close and once for hard inquiry. ** them. They should read their own motto.

This is what happened with me... Citibank mobile app and their online banking are horrendous. They never show you the correct amount and then all of a sudden you see is overdraft. This happened with me more than 3 different occasions. It showed me in my app I have certain amount which is completely wrong and let me use the debit card for past 2 business days and all of a sudden when you deposit money you see overdraft??? How is this right? Why my debit didn’t decline all these times? Why the amount in my bank mobile app constantly gets updated when I use but not actually telling me the true amount and see Overdraft all of a sudden?

Customer service is completely lacking. They didn’t inform me that a credit card account was going to be closed due to inactivity, and wouldn’t reopen it when I requested. It was in good standing, but had a great interest rate, so they didn’t want me to have it.

I told them to take money out of a certain account I had linked to them through their Best Buy Visa card. They proceeded to go and take money out of both my accounts for the same amount when I was informed by the consultant they would only take out one. Caused overdraft fees and their manager and associates basically told me to get lost by trying to fax a claim to their fax machine, which they said the answer will most certainly be no. Can't wait to end card after my payments are finished soon.

Hi. My self Jaspreet **. I have account with you from last 4.5 years with. Very nicely used but from last 2 weeks I have worse bad experience with Citibank. Here is problems below... if you can fix in 1 day is good otherwise I never use Citibank. I deposit 2 checks which I forget to write name on front but I write my name and account number on back side. We are human. Sometimes we did mistake. I forgot to write name. But due to this mistake you blocked my account and I didn't used for anything and no one call me or text regarding this and I have money in my account but I can't pay to anyone and everyone call me.

Opened an online bank account with Citibank, N.A. Received a debit card, checks, made a deposit of at least 10,000.00 (multiple deposits). When I called Citibank, N.A., the automated system indicated that they could not find a checking account associated with my debit card. I called the 800 number today, was asked why I had not been using the debit card which I had less than 14 days, then was advised that the Security Department placed a "hold", "freeze" or "block" on my checking account. Why in the ** would you open the account, send me a debit card, checks, then "hold", "freeze" or "block" the customer's account without informing the customer? So, in essence, I have a debit card, checks, over 10,000.00 in deposits that I cannot access due to someone in the "security department". If I didn't pass the qualification process, then why send me a "debit card", "check" and establish a checking account?

This bank blocked and flagged my account for one returned check that wasn’t even over $100!!! There are no branches here in Texas anymore so I have no way to access my paycheck which went direct deposit to pay my bills. Was told I will have to wait 30-60 days for a check! Please avoid this bank. I also found out they have had major lawsuits over the past few years, wish I would have done my research before I chose this bs bank.

I had used Citi as a credit card company for 10 years before deciding to open a bank account and I had never had an issue. I thought that opening a savings account would be a good way to save money by taking advantage of their high yield savings. Fast forward to 4 months after opening the account and the nightmare began. I called about transferring some funds and was told that I needed to submit a signature card. I then called another department about submitting a signature card and was told that I need to visit a bank branch. I was then told that my account had been locked since it was opened. I was never told that the account was locked, there was no record of me being informed and yet the bank was happy to let me continue to deposit money into the account.

After 3 time document verification using Aadhaar card, PAN card, Salary account details, etc. Got Spelling mistake in my card. Emailed to got no response. This is the bank where customer suffers.

My husband with dementia was scammed into purchasing $2500 worth of Walmart gift cards using our Citi credit cards by a caller that was supposedly Apple ID Security. I immediately contacted Citi customer service to stop the charges and filed a police report. Citi could not or would not help me. I escalated to their executive offices and their representative refused to credit our account. They didn't flag the purchases for fraud at time of purchase. Citi doesn't care about customer goodwill or elder abuse.

We are from Coimbatore, South India and have been using Citibank credit card since the past 14 years. We used to get our statements and other correspondences regularly to our home address. Recently we understood that our cards are not regularized for want of KYC documents. Though we submitted the same twice over courier and also a copy over mail, they never acknowledged receipt. Overall we have made almost 20 calls over a period of 3 months and the customer care were just making fool of us by giving us false promises. Surprisingly the address also did not match was one of their points when we receive all correspondences regularly. It ended up humiliating as one fine day after three months we got a letter that the card is not valid as the KYC documents were not received.

Called about a broken ATM. Over 6 days they could not even find the ATM 6000 N Broadway useless Chicago IL. Had to use another ATM that charges 3.00. Sad part they could not help me report the 6 day ATM not working. At 6000 N Broadway in Chicago IL. Citibank you're useless.

I called Citibank to dispute a charge on my account, the representative rudely hung up the phone while I was disputing the charge. When I called back the representative tried to rush through the process without a solution. I told her that I will discontinue my business with Citibank because I do have another Financial center that I bank with and she just said okay, so I will be cancelling my account with Citibank. Customer representatives needs intense training how to address customers.

My husband opened up an online checking and savings account. He figured at some point in the process it would let him add his wife to the account. That never happened. It has literally taken months to add my name to the account, numerous phone calls, mounds of paperwork (many times duplicating what was already filled out) getting it notarized and it still has not been taken care of the way we want it done. It is terribly frustrating and I am so done with Citibank.

The agents doesn't know what they are doing and wouldn't care if you got scammed for $1500. They are Asians and shame on them for not knowing how to help a customer. They never gave my money back and closed my account and not letting me know. Never going back.

I was already a Citibank account holder in Australia when I moved to US. I started a new checking account here in US which was so lengthy and lots of documentation process. Finally opened the checking account in March 2019 and I want to save up some money so I applied for a Accelerated savings account and so ridiculous I have been asked to submit the same documents that I submitted for opening checking account and the process is so so long. Submitted my application in May and till now I have not been able to open the account.

I opened the account and verified their minor deposits/withdrawal from my external account on 6/27. Following multiple calls and discussions with dreadful computer and with new account representatives and 2 different supervisors (I was then disconnected with no call back when I requested yet another supervisor) - I finally went online and closed my account through online chat. Although they kept telling me the fund transfer to open the account was pending - they could not seem to process it. They said to try the whole process over (another 5-10 business days!).

My husband and I wanted to buy a house and take out a loan along with it. Now usually that takes a long time however Doreen sped the whole process up. She walked us through every step, was patient with all of our questions, and got everything done in a timely manner. When she found out we were having some problems on other ends of this whole process, she helped with the other departments to get everything done on time. Thanks to her and her dedication, we are now moved into the new house with everything in place on the financial side.

Opened an Accelerated Savings account online to help save for an upcoming vacation trip, funneled over $1300 into it via electronic transfers from my credit union. Within a month I got a letter in the mail saying my account was being closed due to non-verification of something... this was news to me as I had not received any communication regarding any paperwork they may have needed. I call immediately and was told it was too late and the closure was already initiated. I was told a refund check would be sent to me for the balance that was in my account.

Hi, when I saw my statement your bank people some interest mention and debited money from my credit card without my knowledge. After I called to customer care, your people saying, "Wrongly detected, we will reverse that amount." Without my knowledge how your people detect my money. I am feeling bad about your bank.

After a Citicard transaction using my AAdvantage card with American Airlines I started getting charges from Spain. Citi detected this and investigated. They found the charges fake and reversed most, but they didn't turn off the card so more charges came. Upon calling about these new charges I was transferred from Customer Service with Tabitha to Fraud with agent Cherry, to Investigations with Jack, and then back to Customer Service with Crystal. In the end after 1.5 hours rehashing everything with each department, nobody was able to do anything. Ended up paying the charges and forcing them to cancel the card which they said they would do when the fraud started. Beware of Citicards as they don't seem to operate very well anymore and the American Airlines hookup seems to have people working there that may be selling your info to crooks.

I live out in the country where US Postal Service is not very reliable plus I travel for my job. The very first paper statement did not arrive and I paid my bill complete from the second paper statement. Of course they late fee'd my account. The crux of my sob story is after receiving 2 additional late fees for not paying the original late fee, they refused to help since I signed up for electronic mailing when I realized the first statement no showed. How messed up is that? So I paid my account late fees and closed my credit account. Moral of the story, be very careful with whom you do your banking business with as there is a good reason Citibank has paid more in government fines than any other US bank...unethical culture. Good luck and I hope your experience was better than mine.

Sears Mastercard was used to pay for a Sears service carpet cleaning. The contract time elapsed and the service was paid. There was a questionable 1 month time period that had to be settled with Sears Warranty only per Citibank. "OK", it was settled, confirmation given by Sears Warranty. Zero balance was stated. Next month a $50.00 Citibank service fee was charged. Following month with more charges and an excuse by the Citibank did not get the money from Sears so Citibank asked me to pay the same bill again to them. How silly. Sears is their customer not me in this matter. Citibank just decided to try to collect from me instead of Sears as if they are entitled to do so. I filed a big complaint with the Fed Reserve consumer division to resolve this matter with damages for wrongful and unethical services. Be very careful with Citibank, I was given very bad service, false information and a lot of aggravation. Ronald **

Citibank are thieves and are currently in the process of stealing millions of dollars from unsuspecting customers. If you open an account with Citibank within a few months of having the account opened you will discover that your account is frozen. They call this a block. Your debit card will no longer work and you will not have any access to any of your money that is in the bank ever again! They gave me no valid reason and said that the account will be closed within 30 days and all funds will be mailed to me. I have made numerous phone calls to different departments. They stole the balance that was in my account and claimed that they cannot locate it. They also stole pending refunds that were refunded to the debit card associated with the account.