Citibank Reviews

There is always a problem with Citibank's stupid website. This week, the bank is conducting maintenance and as a result, I cannot see any of my checks online. An online representative told me that they can send me the image of the check I want to see in 24 to 48 hours but that I can open their e-mail with yet another stupid password. How absurd; 48 hours later I still have not gotten anything. If it was not such a hassle, I would've switched all my banking to Bank of America, which has a superb website.

Citibank refused to refund my dispute charge $350 since 3 month ago. On Nov. 15th, 2018, I saw there is a unrecognized transaction ($350) on day of 10/26/2018 in my credit card ($350). I disputed the charge immediately and Citibank promised me that they will refund that credit to my account within 3-5 business days. However, 3 month later, They are still convincing to wait 3-5 days. I will sue them for $350 and the time and spirit I spent on it.

I received an invitation to open a checking account and a savings account and receive $400 opening bonus. Since there is no branch in my area, I opened them online and received confirmation that the opening balances have been received ($100 in C, $1000 in S) then I wired additional $14,000 to savings. Today (2/11) they can only find $100 in checking. After talking to many "specialists" I still have no idea where the funds are. I am going to forget the bonus and close the accounts. I will never fall for the "invitations" from Citibank again!!!

I opened Citi checking and savings accounts online and used EFT to transfer $15,000 from my local bank. Then a few days after the EFT cleared Citi sent the funds back to my local bank and sent me a letter saying I need to send the funds in a check by mail to their processing center, which I did. They also sent me a debit card and PIN and a welcome letter. Then they closed the account and I can't get anyone in customer service to tell me why. I'm employed and quite wealthy, a homeowner many years at the same address, with a FICO score of 830. I opened the accounts to get the $400 bonus, and intended to satisfy their requirements. I've wasted hours dealing with clueless customer service and equally unhelpful 'personal banker' representatives. Very frustrating. I guess Citi doesn't want my business, and from now on they won't get it.

Signed up for their secured credit card while I was repairing my credit. The card is supposed to "graduate" to a normal card after 18 months and they return your security deposit, as I was approaching my graduation date I called in to confirm, was told it was just a few days from then. The day comes and goes and I call back in to confirm the security deposit was being sent back, but instead was told my card would still have to be reviewed for ANOTHER 12 MONTHS. I had check and I had made all payments on time, they stated that because I had gone over my limit on a few occasions as the reason, but that doesn't matter if all payments are made on time and it's never been over the limit at any statement date. RIPOFF... SCAM. Don't get any secured card from CITI. They will never return your deposit, or graduate your card.

I have noticed some interest charges to my account and gave a call to Citi to address those. Despite not reversing the erroneous charges, they refused to give me an explanation for the charges on my account rather giving an explanation from their behinds. Can't expect such jackasses. Also they are absolutely talking with their brains holding between their knees. Arguing from behind can never get them farther in their business endeavors. I think they are seeing a huge loss in their equity valuations which is making them abuse their customers in this way with wrong charges to the accounts. Sick and Sad to do business with them.

I have been a Citibank Customer for 30 years. I was recently charged a service fee for my account being withdrawn. I received a credit but asked how can I get an alert. The customer service rep let me know by app, online or branch. I went to the branch and they said they don't do this, I will have to use app or online. I don't want to use app or online for my computer has been hacked before and I don't want to worry about the phone getting lost.

I have a strong payment history and everything I have ever applied for Citibank has been turned down. I have no problem anywhere else. Do your homework. I will never apply for anything from you again animals.

After 10 years - both checking and savings were frozen and they refused to pay a couple of charges I had already authorized - there was enough $ to cover any charges. I tried to transfer some $ from savings to checking - denied. Already gave landlord check for rent and I'm afraid they'll refuse to honor. I have never been overdrawn, have always kept a decent balance in both savings and checking. I have an 800 FICO score. I have talked to several customer service people and my branch manager - they all tell me there is nothing they can do - it's all up to compliance department.

I went to my local brand Almaden in San Jose after the 1-800 no person told me only way to do what I needed was go into a branch. Person I talked to kept saying only her manager could help and then she called another branch as only tellers in branch and no manager, to get the forms and she couldn't get their email!! They had to email me the forms only to find out they couldn't open it for me at branch.

Citibank account in Sunnyvale California. Terrible service. It takes 20 minutes to get to a representative. After which they are totally useless and just don't even attempt to help. My check deposits never show the physical picture of the checks. It is so frustrating to see what the deposit was for. And if you ask them to show the picture of the checks you have deposited they charge $5 to do so. How cheap is that. Jeez. Shouldn't this information be available to customers for free. It's all about money and fees. They don't even give a good interest rate compared to other banks. Everything is a long drawn process to get anything done. I would not bank with this bank ever again.

When my father passed away unexpectedly in December of 2018, my mother was tasked with sorting out our family’s financials, including making sure various accounts were in her name. My parents have been Citi credit card holders for the entirety of their 31-year marriage. When my mother contacted Citi following my father’s passing, she was informed that although they were both listed on the account, he was the primary. Even after explaining the circumstances, Citi refused to transfer the account to my mother so that she may become the primary (I’d also like to note that the account did not have any debt on it), essentially leaving her to cancel the account as the only option. My parents had over 100K in Citi points, which was doled out to my mother in gift cards as it could not be redeemed any other way.

On November 3rd I had close my account with Citibank and was told that the money will come in a check in 30 days. I still haven’t get my check yet and I have over 1000$ in the bank. This is ridiculous. Some people have life. Citibank is the worst bank ever. Every time I call they keep telling me to wait. I can’t wait anymore. I need my money back.

I went into Citibank in Covina to go and get my direct deposit form and the lady printed me out my direct deposit form with my routing number and my account number and so I looked at the routing number and the routing number does not match the routing number that's on my checkbook. But the thing is that I went in there and I told him that this number does not match the routing number on my checkbook and they told me that it is the routing number for the State of California. I'm like, "No it's not because I know the routing number by heart."

I had been a Citi user past 3 years, each and every time I run into a problem I used to think maybe it is my bad time of the day or maybe there might be some technical issue as I myself being a sys admin. But the fact is these guys are not at all trying to improve or learn from their mistakes. Worst User Experience, I don't know how these guys are even deploying the code into these real environments. Sometimes some features won't work, Like chat which is the basic feature. So I had decided to let go this bank and will move on to some other well-maintained bank.

Your Company needs a new CTO! Have not been able to gain online access for over 35 days - your password recovery system is down - called your customer service and was transferred to gosh knows where and then some guy gives me foul story that it's my browser is not compatible with the CITIbank online banking (Latest Apple MacBook Pro with Safari, and same issue the Citi mobile app). I'm a IT professional - it's not my browser. It's your system- Then after I pressed him he admitted it has been down for only today which then I had to remind him it's been for over a month with regards to the password recovery section!! This is why bank at BOFA!

My card was fraud. Someone stole my card's info and spent over $4000.00 on the card in Boston, but I live in Texas. The Citicard closed my card (that's what I want), disputed charge (good), but won't refund me and close the case (Why?). Autopay enabled --- my mistake.

I walked into the branch on 10680 Pico Blvd, Los Angeles, CA 90064 with my business partner to open a partnership business account. I’ve opened several business account in the past and have also been a personal banker myself, so I understand the process. ** helped us out and mentioned a number of times that she needs to make sure we are not laundering money or using this business as a front. I was caught off guard and confused, we have our partnership agreement, tax id forms, and live website. Nonetheless, we continued with the account opening, she mentioned they need to verify a few things on the back end and account should be open in about a week.

This was by far the worst experience I've ever had with a financial institution. I signed up for a Citibank account because there was a $400 bonus they offered if I deposited $15,000 in the first month. Trying to transfer the funds, as well as validate my account, led to countless customer support phone calls addressing my account having a block placed on it, Citibank blocking my bank transfers, Citibank not allowing me to use the funds once they entered my account, and Citibank ultimately closing my account without notifying me and claiming I had never validated my account.

I spent 1hr and 25mins on the phone with Citibank’s customer service because my checking account was charged for a loan that was paid off with a zero balance days earlier. Their representatives and supervisors are extremely rude, lacks knowledge and they are extremely unhelpful namely two rep. in particular whom state they were supervisors “Angel_ID# **” & “Ana”. I was placed on hold, blindly transferred to the automated system, blindly transferred to the branch all because these reps either didn’t want to help or did not know what they were doing! Citibank represents fails to realize that with customers there will be no jobs. As a result of this incident I will be closing my Citi account. No one should be subjected to this type of poor service.

I am beyond upset, angry, disappointed! On January 4, 2019 someone emptied my bank account! I went to pay for something at the second hand store (we are tight on funds right now) and my card was declined... This had to be wrong because my husband had just been paid! I immediately logged on and noticed about 8 charges...totaling over $2000! Everything we had! My heart dropped! I immediately called the bank...

Despite sitting by the window in broad daylight and having an additional lamp shining over my check, Citi's mobile check deposit refuses to accept my picture, citing a different error each time. Service representative suggests exactly the same thing app does, refuses to pass a contact. I can email the images to deposit my check.

Every time I contact this financial institution I always feel confident and all my issues are handled by people who are there to assist and accommodate their customers. Never was I left unsatisfied with their professional personnel! Keep up the good work Citibank???

Citibank has the rudest employees. There isn't a single person from the States that picks up their credit card phone calls and there is no point in having an authorized user because they don't want to talk to them, and they can't handle anything. Beyond nasty.

New bank account incoming transfer rejected with no reason twice. No 24 x 7 service. On phone and chat they ask you to call back M to F business hrs. Very poor website design and extremely poor customer service.

We received a call from a Citibank representative requesting payment for a bill. Following a series of haranguing, blatantly racially insensitive remarks about the pronunciation of our name and how we were not the "cultural types" of customers Citibank usually deals with based on our last name, we asked to be transferred to another representative so we could substantiate our bill and the deactivation of our cards. The insensitive individual persistently refused to transfer us and finally pushed us off with a comment, "We will come after you and keep on you!!!"

If you deposit a check by phone you have to wait 7 days before the money is available even though check has been already clear. Of course nobody inform you about this before opening an account. There is no such a issue in other banks.

If 0 stars would be available I would give it to Citi Bank credit card customer service! Paid off my card, lost it one day and called, reported it lost. After 2 years I see 174$ balance. I call them to ask where is it from. They cannot even answer. They direct me to collections department. Always had bad experiences with them and that's the reason closed my card permanently not to deal with them!!! The worst customer service ever!!!

I opened a Citibank account last May, they sent my account info to my old address not my current address. They knew the current address was where everything was supposed to go. My ex-husband wound up getting my account info and tried to use my account. So I opened a different Citibank account. On 12/26 I made a cash deposit and was only credited 20 of an over 300 deposit. Nobody can tell me what is going on other than I need to wait the 10 days for provisional credit. Well the ten days is up today and they are telling me I still have to wait because in their end the 10 days isn’t until tomorrow. That is all they will tell me. They will not let me speak to the person in charge of this investigation or give me any updates regarding it. I’m starting to feel like Citibank just saw an extra couple hundred in their ATM and decided to keep it.

I ordered some personal checks from Citi ONE MONTH ago, called 3 times to ask the status, and I have NOT received anything even up to now. Today I called again, and Citi told me a mistake occurred and they NEVER actually placed an order for the check. I was like WTF??? It has been a month, every time I called, they told me it is on the way, and by the time I need to use it, Citi says they never placed the order. The check fee was deducted one month ago already!!! It REALLY sucks!!! I wasted so much time on this simple request to get personal checks. Citi sucks! I am leaving this stupid place!

I opened a promotional offer in July which offered a bonus award of $400 if I kept $15,000 in a checking account for 150 days. The 150 days was up on December 10, but I have not received the $400. Three bank employees in two different branches have opened disputes files but nothing has happened. I opened the checking account at the Laguna Hills, Calif. branch. The manager is involved in this dispute but she is incapable of solving the problem.

If you are lucky enough to actually find a contact number for the right department you have made a great start. After being kept on hold for ages you get a representative who you can’t understand because all you here is crackling. Three transfers later you get an extremely rude person who you wind up getting very frustrated with as they are reading from a script and are reluctant to transfer you to a supervisor. You then find you are charged for something you never purchased and are apparently overdue because you never received a statement and could never question the transaction. Oh by the way this is after I had closed the account and shredded the card. You will then out of frustration pay the amount.

Quite disappointed with my Citibank experience. I opened checking and savings accounts a couple of months ago but have multiple issues since then, including: 1. After opening a checking account, I had to call them to "activate" the check writing feature. 2. Sending money from Citi to my wife at another bank was blocked multiple times. Every time I had to spend 30+ minutes on the phone. 3. Calling for support they ask way too many questions to get access to the account. Just overall very disappointing experience, and I'm leaving this bank and going back to my old bank as soon as I'm finished with this review.

I have been a member for over 8 years, and have no issues until last week. I had made an external transfer to another account for 50k. I was charged insufficient funds fee of $34 even though there were sufficient funds in my account. I called the Citibank customer service, and they could not find my account, using my SSN, DOB, name, etc. They asked me to go to nearest branch and this was after 45 minutes on the phone with customer service.

After being with this "bank" for 30 years, I called and asked them to please force pay my mortgage payment that came in last night as I had put in the funds to cover it in my checking account this morning. They put me on hold for over 20 minutes and then told me they could not because I had 3 overdrafts in the past year. What the hell does that have to do with paying this for me? It's a MORTGAGE payment. Then this moron insults me by telling me that because I transferred funds from savings to checking and put cash into the ATM, that they didn't consider that a payment. That it had to be done at the teller. Is she stupid or what. It doesn't matter how it got in there!!! It's in there.

After receiving seven calls while at work from the same number (I ignored them because I was at work and the number could not be called back) I finally answered when they called. It was a man with an offer from Citibank. After asking him to take me off their list, he continued to ask if I would "sue his **" if he didn't and ask what was I going to do about it.

I called today to detail that I did not receive my Costco Reward with Citibank. It was for the amount of $213.03. I called Citibank twice on this issue. Once before then the last time was November 6th, 2018 stating that I didn't receive my reward. They said they mailed it. I stated that we did not receive it. They said that because it was past the December 31st cut off date that they would not be able to reissue that to me. I spoke to 2 supervisors. The last one was McKenzie in Kentucky, as she said she could not give out her last name. I stated that I did not know that the 31st was the cut off date, otherwise I would have called earlier. After I receive my 2019 "reward" from Citibank, I will be no longer working with Citibank and will choose another Credit Card company to do business with. Very disappointed at the customer care and concern from this company.

First off, I was a Citibank client since 1976. In November 2017 Citi send me a letter telling me that they would be closing my checking account and savings account. A couple weeks later they told me they would be closing my Citi IRA. I tried to get a reasonable answer from them and was told in a form letter that they could do it for any reason or no reason if they wanted to. I moved my money over to a different bank. I called Citicard to find out if they would be closing my ThankYou account. They assured me that they were separate and I had nothing to worry about. I brought my card on vacation to Mexico since they have Citi branches everywhere. And they closed my credit card account with no warning whatsoever. While I was on vacation and counting on using my credit card! And they took away ALL MY Thankyou POINTS! I would not recommend using Citibank.

So over a week ago, I applied online for a bank account. Two days later I got an email for signature In case I wanted to sign checks. I don’t write checks so disregarded the email. Then 3 days later they sent an email saying they wanted a utility bill. I don’t have a utility bill in my name. I live with a roommate…in her house and everything is in her name. I called customer service and told them so. I was put on hold for about 15 minutes, then gentlemen came back and said that they sent something in the mail to me regarding my account. I said, "What?" He was like he doesn’t know, but asked if I received it. I was like, "No but I’m." He was like, "Be on the lookout." I’m like, "Whatever." I hang up.

Twice in 2018, I tried to open a new account with Citibank so that I could capitalize on a promotion they were offering. The old saying about if it sounds too good to be true...proved true here. I submitted every piece of documentation that was required within the time frame. Each time, spent hours on the phone with them, made copy after copy, enlarging, lightning, darkening, etc., so that they could read my driver's license, and each time they played the game long enough that my money could not be deposited in time so that I could get the bonus. They even went so far as to claim that something they mailed to me was returned to them, but they couldn't tell me who returned it or what the error was, whether it was the post office or their own internal systems. They made it absolutely impossible for me to meet the requirements.

I accidentally deposited the wrong check into my new account with my phone. I've called them several times and they tell me they cannot cancel the deposit or reverse it. I have to wait 7 business days to see what is going to happen with that check. Until then, I do not have that money to pay rent, buy food or gas to get to work. If I had accidentally deposited a check made out to someone else they would cancel the deposit in a hot minute. They do not care that it was a mistake. They do not care that it means I have no money to live. They do not care that they can cancel the deposit or reverse it. Citibank workers are lazy, they do not want to do the work that it would take to fix this mistake and make it so I can pay my rent and have money to get to work.

I deposited a check on the 22nd of December, it's now the 27th of December, and after waiting for this check to clear so that I can pay my bills, Citibank decides to completely lock down my debit card account because the check mentioned earlier bounced. This account lock came with no warning, no email, no nothing. I had to call them and find this out, and not only are the funds from that check not available, ALL MY FUNDS IN MY CHECKING ACCOUNT ARE LOCKED UNTIL FURTHER NOTICE!!!

No one there is on the same page. I have talked to several reps on different occasions and always have been getting the runaround. This week I'm done with Citibank. Rep informed me to deposit my check this instant, however they put a hold on it as it's a large amount. Talked to someone and they informed me 24 hours it would be cleared. Talked to another representative and they informed me it will be 3 days I will see a small portion released ($200) and then after the 5th day my full funds will be released to me. This doesn't make sense and has never happened before. This is ridiculous. Note to anyone, DO NOT DEPOSIT WITH THIS COMPANY!

I have never used my GTC, I do not even open the envelope it comes in. I leave it with our training NCO, yet I continue to get charges and late fees then Citibank deducts it from my paycheck. When I travel with the Army or get assigned to a school I always use my own money, never once have used ** bank's GTC. I do not know what sort of contract they have with the government but they hundred percent are taking advantage of our service members. I am disgusted that our leaders exploit us like this; I am sure it is for someones personal gain. We need to write and call our congressmen and get help in getting us out of this headache of a contract with Citibank GTC.

I have been named administrator of my sister's estate and have been approved by the NY court to handle all her affairs. Went to my local Citibank branch on Nov 6, 2018 and presented ALL the necessary paperwork to the bank manager, to terminate her IRA and make it payable to the estate. The bank manager, also called the Citibank IRA dept. to make sure that nothing was missed to start the IRA termination process. All A-OK.

I have a Citibank double rewards card. I also have a loan out with Citibank. Let me start buy saying I have a 100% payment history with every single card & loan EVERYONE! No late payments. Nothing! Citibank decided FOR NO REASON! To take away my remaining credit which was 75% & leave me 45$ of available credit.

Okay just got my answer from Citibank today. They hijacked me while I was making reservations on American Airlines and I couldn't get off their page to get my tickets until I filled out the application. Just told by their 1ST in COMMAND, they will do nothing. I was suppose to get $200.00 toward my flight and 40,000 miles. I did not go to their site they captured me and I could not get back on American Airlines until I finished filling out app.

Pardon me if I say some Citibank officials act like the members of Sicilian mafia. We are senior citizens and surviving on social security income. My wife social security comes in Citibank account. She used to have a safe box. In 2006 before moving to Alameda county she closed the safe box and returned the key. In short since 2006 we didn't received any bill, invoice, correspondence, phone call from Citibank regarding the safe box or any dues. On Citibank online account there is no indication of safe box. All of the sudden last week they took three hundred dollars from her social security account.

Citibank has no grace period when you are paying a bill so if you are mailing your payment give it like 2 weeks, or they will charge late fee upon late fee. When I would mail out the payment about 6 days before the due date it would not always make it to Citibank before the due date. Which I guess is my fault that the USPS did not get it there on time. They need to be a little smarter and look at the postmark on the envelope, that would be a tiny bit of good customer service on their part, which they are greatly lacking. Also tried to pay off the mower within the no interest period and spoke with a lady who helped arrange a payoff. We did our part and sent in the payment before the due date and they are still saying we owe them the remainder of the balance.

I recently made a mistake when paying my monthly bills and forgot to hit "submit" or "send" when paying my Citibank My Best Buy Visa card. I recognized my mistake when the amount was not deducted from my bank account. I called the company and told them of my error and I need to bring my account to current. I asked if it was possible to waive the late fees since this was my first time being late. The gentleman said no problem and he told me to make my payment minus the late fee and it will be waived.

We've had an account with them since 2002. In 2012, we changed it an LLC account. We used this account to collect rent and pay a mortgage, escrow, and related bills to this account (to Wells Fargo). We understood completely that Citibank was doing a review of our account. On October 25, 2018, my husband called them to find out exactly what documents they needed from us. Before leaving for a 5-week trip to Ireland that day, my husband sent them the information they requested. He got a response that they had received the items requested. We went off on our trip and returned home on November 15, 2018. On December 3, we found out from our tenant that our account had been blocked and he couldn't deposit his rent.

Sudden demand of endless intrusive questions re, my assets, no loans, just several business checking accounts, stating they will freeze the funds if I don't answer where the deposit money came from. No explanation for inappropriate question and threats.

I am forced to use a Citi Travel Card for DoD travel, and if I had the option, I absolutely wouldn't. The service when you call is absolute garbage; they have as many options to keep you from actually speaking to a human being as possible, and expect to be on hold for at least an hour, easily. Absolute garbage service, so of course that's why the government uses them. Terrible, I wish I could use another card vendor. Citi's customer service wait times are absolute trash. I've thrown away so many hours on hold. Hate them.

I have had a Citibank account for a little over 2 years, in that time they have gone from putting a 3 day hold on my bi-weekly payroll deposit to putting a 5-6 day hold on my paycheck. I work for a small company that cannot get direct deposit otherwise I would. So to avoid the hassle, I started cashing my check and depositing cash. Never has a single check in my account bounced. Never had a single issue other than them holding my money for extra time after the money had cleared my boss's account. After a few cash deposits and no holds on my money I am thinking I have things worked out. Nope.

I filed the dispute charge to the Citibank. The bank gave me the temporary credit. However in 90 days they took money back without any notification! I found out that the following conditional credit was revised only when I reviewed the paper statement month later. I called to the bank and asked for details. The bank representative told me to check E-communication message on the Citibank’s website. I’ve never heard about this e-communication folder (very hided on their website), and I was never told or notified by email or text message that the bank is closing the case.

As a Citibank customer, I have had the worst experience ever with this banks. I made a purchase on 11/6/18 at Murphy USA in Lexington, SC. The bank did not post the transaction until 11/28/18 along with reflecting as if I made the transaction on 11/27/2018 of which is incorrect because I have my receipt reflecting that transaction took place on 11/6/18. As a result, there was a "bank debit" for $34.67 of which mysteriously disappeared with my money on their end but I have downloads from my statements reflecting differently... SMH... The absolute ** worst based off of my experience.

Citibank branch manager, Micheal **, refuses to accept the NOTARIZED, signature of my 97 year old mom, claiming that it is not sufficiently similar to her 1966 signature. Do they not understand that various factors (ie. time, medical) account for differences over such a period of time? Apparently not. Moreover, the sole purpose of requiring a NOTARIZED signature, is to authenticate same; thereby rendering what is otherwise a arbitrary and subjective opinion moot. If this is your idea of making banking easier for your customers, then my family has been with the wrong bank for the last 40 plus years!

I had a fraudulent credit card transaction from FedEx in where someone had stolen my card information and shipped a purchased item to Europe from the US. I reported the fraud immediately and replaced my card with a new number. Not only have the fraudulent charges remained they have been forwarded to my new card. Unbelievable after 6 months of dealing with this without resolution. RUN from this company!

It took me an hour searching different Citibank websites to just redeem my rewards. It was a “dog chasing its tail” experience. Failed. Had to call them. All sites directed me to Citi Mobile and Citi Mobile directed me to the accounts. Terrible experience… They go rogue when it's money due to you. My experience Happened before and that’s why I didn’t. It’s all about “bait and switch”.

I wish I could give zero star. Opened an account in May for $400 promotion with 15K balance for 60 days. By Sep, the credit never came so I called my banker. The banked promised the credit will come in mid Sep. By end of Sep, the credit wasn't posted. So I called the same branch again and the banker was no long with Citi. Another banker took my call and spent more than 30 mins to explain the situation and looked at my account, she said, "You met all the requirement and you'd get it in early Nov." In early Nov, I called again since I still haven't received the credit, and I was told I should be received by end of Nov. It's Nov 26 and I am still not seeing the credit posted...

I deposited $400 into an ATM. The deposit window opened and took my cash, but did not recognize the deposit. I went inside the branch to dispute it, but they do not service the ATM. Never got my money.

I have been a Citibank Business Customer for 7 years. I frequently have used the Citibank app to do my banking. When I started having trouble with the app, I deleted it and reinstalled it 4 times over a period of 1 week. Finally, I made the mistake of calling Citibank to ask for help. After speaking (being passed around) to 4 different people, the Technical Support Supervisor asked me to send a screenshot of the problem I was having (WTF?). I asked: "You want me to take a screenshot of a little gray box with white lines just going round and round for several minutes before it finally times out?" Answer: "Yes."

I signed up for the 400$ promotion for a 60 day 15k balance. Promotion never paid, so I called customer service, was told I was never signed up for the promotion. They scammed me and never paid. Don’t bank with these crooks.

I've never had such a BAD EXPERIENCE WITH A BANK AS MUCH AS I HAVE WITH CITIBANK; there are no nearby full branches, sometimes I have to drive at least 40 minutes to get to the nearest branch, Even when there, there are long lines, ATM do not work; this is even with living in a big city like Fairfax. Their fees are ridiculous, and customer service is poor! Stay away at all costs!!! CITIBANK IS JUNK! AND SHOULD BE CALLED CITI**!!

10/22/18, I discovered four $6-18,000 fraudulent charges on my cc; a month later they are still on my card and under investigation. Citibank has called to verify $3-400 charges but let $36K go through. I've had my card for 35 years w/no issues. Can't get an answer, response or resolution.

With citibank they say I was 30-60 days late. Payments was paid. No one helps me. I called them =**=ssn=**. Email me **. Look on report ##equifax 18885487878. ** I have statement from my bb#t bank. I paid them March-24-2017. Paid in full for Feb-March.

I’ve been a cardholder with Citibank for many years. I have 3 cards with this bank. Always on time with payments always paid off or above minimum payment. In great standings with a great Credit score. Well life happened to our family and we got into some more debt with other things. BUT, still managed our accounts with Citi with perfection. Well one day they decided to take away all of our available credit with their cards. Thousands of dollars that was available in our minds as an emergency, GONE. So much so, that it made us maxed out on one card, and over the limit now on another! Never in my life have I almost maxed out a credit card.

Unfortunately Citibank has been the worst experience I have ever had with any financial institution. I bank with Wells Fargo, BOA, Americas First and Citibank and I have had nothing but headaches with Citi. I would not refer them to anyone ever. I have had fraudulent charges with no reversal or response after 9 months of them "reviewing", minuscule things that just causes frustration, impossibility opening a business account, undereducated staff with misinformation in departments that they "specialize" in.

I opened a Citi/American Airlines credit card after receiving an email through American Airlines. I received the card in Sept. 2018 and began to use it. When I received the card I set up an online account to pay the statement balance each month with auto pay. I received confirmation that the auto pay was set up and the full amount owed would be paid Nov. 1.

Citibank's Know Your Customer program is some unit doing account analysis, supposedly to go by the guidelines US Government has given them. The attempts to get more information from our business range from phone calls to encrypted e-mails. The e-mails have all different languages displayed and therefore seems suspicious to me, could be phishing? We never opened the e-mails and didn't believe the phone calls were from them, didn't banks specifically tell us NOT TO OPEN any e-mails or give information over the phone? It could be anyone. Next thing I know, we have our account blocked. The account can't be credited or debited until the "manager team" has reviewed and analyzed the information I submitted to them. I feel like I am being punished. I'm stressed out that some of our checks or payments don't go through.

I have been with Citiback since 2001 and recently have had nothing but bad experiences. Today, for example, I called to find out about fees that I am newly receiving. I will take a step back and mention that when I was with Chase and something unexpected hit my account creating an overdraft, I would receive a text so that I could move money and not get hit with fees or returned checks.

Citibank is by far the worst experience I’ve had in over 25 years of banking. My Husband and I open a Citibank account as we were moving out of the country for work and wanted to be able to move funds for easy access as the country we were moving to has Citibank as well. Long story short, we’ve had issues with them over the course of the last 5 years with Citibank. Many times we’ve had issues with login on their app & online and note that I have other bank accounts and I do all my banking online, so not user error issues. The following issues were the worse:

They raised my interest dramatically on my credit card and I called to work something out.... I had 23 loyal years with this bank and I had a 800 credit score.... I was so upset that I said there has to be something you can do so that the payments do not rise 125 percent or I will have to look at moving my accounts to a new bank. They on their own closed the credit card with no warning to me. I was in Florida on vacation and was stuck there. Citibank refused to open the card stating that I was leaving anyhow.... I had to borrow from friends and I opened a new account in Chase and since then been very happy... Citibank to me is the worst bank in America.

I have been a Citi Double Cash Cardholder for years. The card works like any other, except that it has a generous 2% rewards program. I had been pleased with the card previously until I had an issue with a charge. I reported it to the dispute department. Long story short, I am claiming that my dispute was accurate or not, of course I feel that it was, but the dispute department bungled the case so much that the time frame for managing such a dispute expired and I was informed that my case had been terminated as a result.

Signed up with Citi under a promo for $600 to transfer 50k. Did all they said and well after the supposed date they finally credited me $400. Submitted several complaints and never received the full amount promised by the promotion. Awful bank and the worst customer service I've seen. Closed my account. Stay far away!

I cannot believe what a headache banking with Citi has been. I absolutely love their Citi Double Cash Credit card so I was excited about being able to use them for the savings/checking accounts as well. These bank accounts have been nothing but a big headache from the start. Would not recommend anyone bank with Citi. Once you have your money there it is next to impossible to transfer to another bank account. Zelle regularly does not work which I have never had an issue with for Chase.

I have been a Citi card member for over 35 years. I had always been pleased with the benefits and conditions that came with the card. My opinion has drastically changed however. I had been aware that I needed to notify the Fraud Unit of any out of state or unusual purchases I made. I attempted to notify them of purchases that would be made shortly. I was told that I would have to call again within a 24 hour window. I called them to tell them within the 24 hour window of a purchase. I felt somewhat confident that this would be honored. The large purchase is seen as pending on my account. Then our daughter who resides in another state, attempted to purchase gas which she has been doing for the past several years, several times a month. The transaction was denied.

Long time customer. Citibank closed 2 cards for lack of use. I feel like a heads up would have been in order. I have (or had), an 825-850 credit score. It is my understanding that when a CC Company closes a card, it has a negative effect on one's credit score. Doesn't really matter, I doubt it will bring my score down that much. But it's still annoying. I will never knowingly do business with Citibank, ever again! Shame on you, Citibank!

Do not ever put your bank information for payments into Citi.com. They take out the payment from each account that you list for the account for the transaction. When you call customer service you get no help when trying to correct a payment that they have taken out of your account. They cannot track what they have done and it takes days to get this resolved, if ever. The two people I talked to today provided no help whatsoever. Meanwhile, my bank has charged me overdraft fees for their errors and they do not claim any responsibility for this. Very dissatisfied with Citi.com.

SAME as Ken of Lemoore. 21 Years business checking & 40 years PERSONAL Credit Cardholders. Checking & Savings closed without reason, and 3 Credit Cards closed 2 months later, also without reason (& one of those was Costco's, a supposedly "small business friendly" company). Stellar credit, no bounced checks, pay off the CCs every month. Can't get any answers. Not to mention them closing branches left & right. Is CITI really too big to fail? Keep it up, CITI, and you will.

Citibank has the worst customer service. My checks are taking 7-10 ten days to clear and Chase is no good in attempting to understand why. Customer service- waiting 45 minutes- then it disconnects. A great strategy to retain business- but just being completely unavailable. The phone system AI is complete garbage- does not recognize voice prompts or account numbers. Then repeats an sends you back to the loop of menu items that still do not recognize account numbers. A broken system, where you can expect to spend half your day on a weekend for some crap service that can't be resolved.

Business checking acct was closed with no reason given. Citi Visa credit card was closed 2 months later, again no reason given. After making numerous inquiries, I was told that the "Financial Intelligence Unit" was the ones making the decisions to close these accounts. After reviewing the salaries for these "Financial Intelligence jobs", I don't think they are very intelligent, just my observation.

What a waste of time... I was purchasing a fridge online and saw a banner for $100 off a purchase of $1000 or more if I open a Home Depot credit card. The banner disappeared but I proceeded to open a card. Note that I have a household income over $150,000 and 700+ credit, but the credit limit I was given was $500, only $2,000 short of the fridge transaction. So now I have a credit inquiry and new card with a limit insufficient to purchase the fridge or get the $100 off. To make matters worse the transaction went through on an insufficient credit card oddly and when I called they said that the website had accepted the order but it was rejected on their end, yet I received no email that it was cancelled, I only found out after calling the credit card company (CITI) whom told me to call the store, whom told me to call the credit card company back.

I have been an upstanding Citibank credit card holder for more than 20 years, along with checking savings and even a mortgage at one point. All never late and always paid in full. About a year, maybe more, my wife and child were out on the road away from home, holding two credit cards a Citibank visa and a Macy's card. About midday they stopped working and they were abandoned on the road. Citibank informed me, as well as Macy's when I called the (note they did not call or warn me) that my accounts have been closed. No explanation what so ever. And in a few days I received a letter stating I could write a letter to South Dakota to get an explanation, only to get a letter stating they do not have to explain themselves.

Had to deal with this company for work. They are terrible at customer services, and the entire thing is a scam. They have no ability to make things easier for the customer, just tack on late fees and charges for things that you have nothing to do with. And the card is very difficult to use, it makes travel very stressful and complicated.

We had been account holders since 9 years ago. The Know Your Customer program has been contacting us for the past year and we have answered every letter, email or phone call they have placed to us where they ask us to show our source of income to several people in the KYC Program. Apparently this service is not in the US as it seems that many people with foreign accents ask us questions all the time that we have had to explain over and over. Recently they froze our account without any explanation, leaving us in the middle of paying our mortgage, insurance and other critical bills that now we not only have to incur into additional late charges, but we can't access our money. Our source of income is both employment, with proper paystub, tax documents and any document that is asked of us.

I opened checking account, received checks in the mail. I started using them, got charged returned fees, because checks didn't work. Apparently they were invalid. No one could help over the phone, or at the branch. I closed the account.

I opened an account with Citibank couple months ago. They closed my account without any explanation. Recently they even closed my credit card account which I have opened couple years ago without any reason. I keep asking myself what I am doing wrong. I called customer service, no one can explain to me. The only thing they said is "bank decision".

Citibank has introduced a new verification service for Business Accounts, meant to better 'Know Your Customer'. Using the US Government as reason, they want to update information - which is OK. After you answer an extensive questionnaire on the phone, you are supposed to pass more information, through encrypted e-mails. I have had difficulties in proceeding in this way and send 3 e-mails notifying them of my problem. The result: my account was blocked without any direct notification. I just found out when payments were not accepted and returned to me. Citibank will not take any responsibility for this - will not pay for late fees and business headaches. Their explanation: update needed for old accounts. This specific account was open 2 years ago, and no changes happened since then. Conclusion: I will close my personal account and my 2 Businessmen accounts that I have with Citi. Citibank KYC = they really know how to kill their customers.

Someone Stole my Debit Card and made Unauthorized Purchases. I opened a Claim with Citibank. After a month of Nothing I call to find out what was actually going on? They tell that someone called my phone 1 Time and I didn’t answer so they closed claim! So after opening another claim and waiting another month they say that money was not insured and there is nothing they can do about it! This Bank is an absolute joke and your FUNDS ARE NOT SAFE IN THIS BANK! Stay Away FROM CITIBANK!!!

We made payments on time every month. When we consolidated debt we called and got a payoff amount to close the card and our bank submitted a check since they couldn't electronically transmit the payoff. After the payoff, we had a credit of $100 with them that they sat on for about 3 weeks. I called and had to ask them to send it back after confirming over the phone they didn't need any more money and it was ok to refund us the overage. A month after they refunded us the overage, they billed us $280 on the account after it had already been closed, paid off in full and a credit AND A REFUND OF OVERPAYMENT. I was mad but I paid it due to this company charges 'residual interest'. Note I paid immediately on noticing, I did not wait for the due date.

So I needed a new bank account because I had been using my college one even after graduating & I thought it was time to get a new one. So I went with Citibank. Got approved for a debit card, it arrived, PIN arrived separately. Tried logging online and the app and it kept saying some of the information I was putting in was wrong. So I called the number it would give me and someone in the Philippines answers. Very nice person and he proceeds to help me and before hanging up he says, "Everything is fine and your account is activated and running." I thought, “well great! I can finally get direct deposit!” But no. Still doesn’t allow me to create an account. How am I suppose to get direct deposit without my account info? Thank goodness I didn’t deposit anything in this stupid bank! I can’t even access it. I give up. Going to another bank.

Never before in my life have I had such a terrible banking experience. I was already wary from all the negative reviews. Nonetheless, I was attracted by the bonus offer. DO NOT FUND YOUR ACCOUNT WHEN YOU APPLY! You are unable to access your funds or make an online profile until they mail your a debit card 2 weeks later! Then they will tell you that you cannot write checks unless you sent them a copy of your signature. Even if you sent it by certified mail, they will claim they never received it. Then they tell you to sent it again, that something is missing, that we had to have our signature notarized, etc.

I have used Citibank for ALL my banking needs for a number of years. I've had issues along the way (poor response time from customer service, replacement checks getting lost repeatedly, etc.) but assumed it was no better at other banks. Most recently I've moved to FLA where there are NO Citibank branches anywhere near me. I've been forced to use their Mobile Banking App to deposit checks and the only place I can access my money from a Citi kiosk is from a 7-Eleven (that's a whole other problem to say the least).

After I opened a checking account with Citibank in August, they were to send me a some complimentary checks. The checks never arrived since they put the wrong address on them. I contacted them about 50 times and they said they were going to expedite some replacement checks. These replacement checks never arrived either, supposed they put another wrong address on the envelope. I contacted them about 50 times again and was told to wait for 3 weeks. I waited for 4 weeks and called them again.

Somebody stole my credit card to spend 12,000 on Apple products... they stole my phone and even called Citibank. They failed my security password and Citibank still gave them authorization to use 12,000 on my credit card. Citibank REFUSES to refund my money. I will sue the ** out of them. I already did a complaint to the Fair consumer government website. DO NOT BANK WITH CITIBANK AND DO NOT GET A CREDIT CARD WITH CITIBANK.

Man ** Citi Bank. They blocked my account without telling me. Then I had 60$ in the account they talking about. I can revive a 3$ check. Man ** all of them. They are a fraud themselves... Do not do business with this fraud bank.

My account was blocked. When I tried to seek help from a customer services representative from India, he didn't even bother to listen to my query and insisted on me listening to him. Only to hear all the things that I had done already. Was very rude and having worked on customer services I'd never appreciate this tone of voice. This person whoever he was has forced me to close my account. Thanks a lot for being a loyal customer!

I opened an account with Citibank, deposited money from checking account I had with another bank using check. Citi blocked my account after depositing. I called 3 times and they said there was nothing wrong with the transaction. They let me wait for the check to be cleared every time. After over a month, the account is STILL BLOCKED! Useable cash is still 0! I don't want to use their services anymore, just want to get my money back! NEVER do business with this fraud company.

I tried to open a new Citibank checking account last week. Today I find that they are insisting that I send PHONE BILL with my physical address and only a PHONE BILL will do. I had sent them my drivers license & water bill & credit card statement & Social Security card copies and they still demanded a PHONE BILL which I can do as it is sent to my post office box. But no one will listen and they keep sending me to some other manager. So finally after 90 minutes I told them to just CANCEL my new account as I'm not going to keep dealing with idiots like this. I had a $25000+ accident settlement check I was going to deposit but their lame customer service has made me open the account with a credit union who are so much nicer and closer to home. Citibank is worthless... just a caution for anyone else.

If you sign up online to view your account info, in the fine print you are agreeing to eliminate billing by Citibank! You will have to retrieve your bill every month online! We did not read the very fine print (who does?) and found out the hard way about this unethical and underhanded trick. So, we have a later payment and all those fees they refuse to waive. We will pay this off tomorrow, and put the card away for good. Watch out for Citibank!!!

My business account has been blocked TWICE without notice. I rec'd a letter asking for additional information for my business acct. I provided the information to my branch (Stuy Town) AND over the phone. Evidently, the information either was entered into the system incorrectly or perhaps NOT entered at all. The acct. was frozen and that led to about 12 checks being returned to us. We were embarrassed and humiliated with vendors and some companies that we had a personal relationship with.

Why is it so hard to get answer to a simple question? I simply want to know what is the maximum amount I can withdraw at the ATM machine. The phone sent me to loops and loops of phone prompt and asking for my account information, security codes, etc... It is a simple, general question that required no access to my account. What a hassle!

I went to pay my credit card at the ATM as I had done numerous times before. Now all of a sudden I need a pin. Go online, can't make a pin, go to the bank teller, can't make a pin, can't pay the teller cash either. Ask to talk to a manager, she calls her corporate office, they now have to send me a pin which will take 1 week. I JUST WANT TO PAY MY CREDIT CARD WITH THE CASH IN MY POCKET. HOW DOES A BANK NOT ACCEPT CASH AT THEIR BANK WINDOW? They are useless. DO NOT use Citibank, it is 2018. Banks should be making your process EASIER. Not more complicated.

If you like getting the run-around, be a Citi card member. I disputed a charge for a trip I booked and cancelled the same day, when the vendor didn't refund my card for the trip (which wasn't scheduled for over a month later) I decided to dispute the charge. The dispute team at Citi Card is absolutely useless as is their mngt team. I send them a cancellation number I received from Expedia when I cancelled the trip and sent it to them, 3 times. I emailed it and had to keep calling back and providing it.

My card info was stolen and I had 14 fraudulent PayPal charges show up on my bill. I thought it would be easy to fix but they totally messed it up and keep billing me for the charges. I am a business owner and have multiple cards and have never seen such horrible customer service. I've spent so much time on the phone just to get passed to someone else. No one cares about doing a good job. This is a big part of their business I would guess - fighting fraud - and they are terrible at it. There was no fraud alert either. I've been a customer for years but will cancel this card after this is finally straightened out. It's been a big annoyance for over 5 months now.

I am a Citibank card holder and my credit card information was stolen. I discovered fraudulent expenditures on my credit card statement, which led me to investigate with the help of Citibank. It's been a stressful and unnerving experience, but the support I received from Citibank was prompt, efficient and professional. Thank you, A grateful customer!

On January 29, 2009, I opened an Interest Checking Account with $150.00 and Moneymarket Plus Account with $60,967.08 at this branch. On September 17, 2018, UPS delivered a letter to me from Citi, dated September 12, 2018, requesting that I please contact them as soon as possible; "Important account information is needed by October 11, 2018. A recent review of your account found that some important information is either missing or out of date. It's critical that you contact us to verify and update your information as soon as possible. Please be aware that because this information is required, if we don't receive the needed information from you by October 11, 2018 your account may be blocked to prevent transactions. As a valued customer, we look forward to working with you to resolve this urgent request so as to prevent any adverse impacts to your account."

Brand new customer and the account already was put on my credit report yet never received the cards. I called and got someone from India who speaks no English and asked me for a formal Word that I supposedly set up (Never did) and would not give me any information. They asked for my phone number in which I applied and said they could not find that. What? That's the phone I set it up with. So, the India guy hung up on me. I have never ever had such a terrible experience with a bank in my life... Ever.

Good day. I want to start by saying that Citibank has representative that can barely talk good English, and a lot of times they just hang up on you, they never want to credit back the money when you are doing a dispute. I'm going to change my bank they also charge you for fees.

3 months ago, I opened a combo checking & saving Citibank acct for bonus $400. I transferred required amount to that checking and saving. Since the total amount is over $10000 so I will not have account fee. However, bad things - Citi still charges me account fees monthly which they accepted that it is their error (after I called). They refunded. Citi told me that opening saving and checking are not linked even I opened both at the same time and at requirement package. Citi accepted it is it error system and fixed it for me. However it's charging fee and not linking accts above make the minimum requirement balance for $400 bonus affected. Then Citi did not give me the $400 bonus. Damn them!!! Citi is not trusted.

After I was told my account was active and ready to use, I deposited a large sum of money into the account. When I went to use my debit card, it was declined, only to find out that there was a block on my account. Turns out I needed to send in proof of residency (utility bill), which I was NEVER informed about (lie #1). Mind you this was Friday afternoon and the appropriate department was not open until Monday. A whole weekend with no funds. I sent in my utility bill on Monday only to find out it will take 24-48 hours to review... no funds available still.

I paid off a credit card in FULL. I called in and got the "exact amount" from an agent to make a balance transfer. The amount was nearly $3,000. The total on the card was $3,500. So I made the payment to pay it off in full, and there ended up being a balance of $40. I disputed the amount saying that I had already called in and done a balance transfer. As a result, I got a late payment mark on my CREDIT REPORT, THEN THE CREDIT LIMIT CHANGED FROM $3,500 TO $500. I called in several times, but kept getting the same ridiculous answer: "We reserve the right to change your credit limit at any time." And I just said, "No you actually don't, I just paid you $3000 **!!!"

I am a Citibank customer for two decades. Today I wished to transfer fund to my home (which I do often). During ‘log in’ process my NRE a/c was locked (which I believe is a regular security measure). I called up the customer service for help but I was told the system will automatically unlock after seven (7) days. To my experiences with other banks of your rank, on a similar problem, I have never been on hold for more than a couple of hours to overnight auto-reset of the a/c. I wonder, what kind of service it is, where an a/c cannot be reset on customer’s request within minimum time delay. What happens even after seven (7) days of being stranded, my a/c further gets locked up due to unknown reasons. I request you to look into this matter with due attention and let me know your status of the system. Thank you.

Let me start with my disgust and dissatisfaction with this company. I get a notice in the mail that states I’m past due. I have never been late on any payment ever in my life. So obviously I freak and check my bank account and bill pay to see it had posted. I call Citi to find that it’s not actually past due. My payment is due the first WITH a 10 day grace period. It posted on the 4th but you sent the notice anyway. Such a waste of paper and my time. Not to mention you don’t offer online services for a loan. A loan that your company offers.

Worst bank ever!!! Deposited a check on Tuesday September 2nd, through the ATM. The fund was a loan for my tuition, was already out of time, dashed down to the nearest Citibank ATM and deposited it, Waited patiently because I knew the check should clear lastest Friday, so I can quickly pay my fees because I was already behind schedule. As at Friday almost close of business, my entire deposit was not dropped, started panicking because I knew I had missed the deadline and I had to call the school to plead with them.

Literally the worst ever! Every time when I want to link an external account there is always an error. I made a payment several days ago and copy pasted routing and account number from my BOA account to Citi and they said they cannot locate the account and want to charge me return payment fee??! I basically copy pasted the number? And what the heck are you doing?

The offshore call centers are terrible to deal with. The difference between Asian languages (and nuance) and American English are dramatic. Understanding what's being said is particularly important especially when we're talking about money. The overseas phone connections are also not always reliable. There doesn't seem to be any way of contacting Citi in the US. If you're not near a Citi branch, don't bank with this company.

I went to 2 different ATMs listed on the internet but they didn't exist. I called customer service and they told me that the only existing ATM is 10 miles away. I know that there was a branch location 5 miles away but apparently customer service was not aware of. When I went to the branch office they didn't accept cash to pay my credit card!!! That is their NEW POLICY!!! Which bank in the world doesn't accept cash payments??? They refer me to get a PIN on the customer service phone to pay on the ATM. I'm right now 2 hours trying to get someone on the phone "lines are busy please try again USNN" after asking me 10 questions every time!!! All for nothing!!! They just hang up on you!!! Worst bank ever!!! I just shopped to use them as my main credit card like 2 years ago but I decided to give another tried this month and I regret it so much!!! WORST BANK EVER!!!

I called today to close my Citibank account and was told that in order to do so I had to have a zero balance on my account. I therefore wired the money I had on my Citibank account to my other business account. So far, no problem. Then, I was told that I had to wait 48 hours for the closing to take effect, which is where I have a major problem.

About 3 month ago I opened a checking and saving account with Citibank based on their $400 bonus offer. I deposited a 5 digit amount. Citibank sent me checks and I paid my property tax through the checking account. Check and penalties from the County came back with the note that Citibank returned the check with the remark Frozen/blocked the account. I do not know why and I also never ever received notice from Citibank about this. Also they are not able to establish online service for the account. I spent hours on the phone. Needless to say, I also did not receive the $400 bonus. Citibank is the worst Bank I have ever done business with. Total FRAUD.

They seriously need to fire the person who trains their people. They have the worst customer service I have ever experienced. They have no idea what they are doing. You have to speak to 5 different people to get answers to 1 question. How pathetic. They need to really work on doing something about creating a better experience for their customers.

I used the Citibank mobile app to do a Zelle payment. I set the transaction up and the app stated the payment failed. I did the payment again, again the app stated it failed. Right after that I got notified that the payments went through. I sent double the amount of money intended. I called Citibank and they stated they cannot do anything, the money has been taken. This should not be able to happen as the money cannot be recovered and the original message was the transaction failed. Citibank Customer Service was HORRIBLE. I was hung up on twice, they put no notes in the call after the first hangup where I spend 15 minutes explaining my issue. I had to do the whole explanation over again after spending 15 minutes with the phone tree trying to get a human. I am switching banks, the service is horrible.

CITIBANK blocked my accounts. When I called I was told that they needed information from me, a Federal government requirement. CITI sent me an email with the questions which were mostly asking for details about my investment portfolio. Every year I file my income tax returns which includes all this information. I can't imagine why CITI would need me to make a financial disclosure to it. This matter is still ongoing and they have yet to unblock my accounts. I am very disappointed with CITI's lack of respect for its clients - I am a Gold client.

I received my new card today, successfully activated it online and even downloaded the app and registered the card for convenience. I decided to use it for a small purchase and it gets declined 3 times. After speaking with someone who I could barely understand, I was told that my account is under investigation for fraud and that I need to wait for a letter to arrive via regular mail to verify my identity. How is the account being investigated when I have $0 balance on a $4800 approved credit line?

Offered this credit card at Sears with intro offer to purchase an appliance which was defective and returned. Was charged for 3 stoves, finally credited after 2 months, given back a $600 credit to spend which I argued to take back since it was not my money, confused my account with another customers account. Communicated through secure email, slowly resolving after 2 months, escalated complaint to OCC based on personal experience of how Citibank has mismanaged my purchases and refunds and account. Will be closing out the account once all of this gets resolved with the OCC.

It happened second time this year. I received a letter from business department, that my account requires additional information. "Contact Citibank or your account will be blocked." OK. I contact Citibank and agent faxed me some forms, then I send them back. It all took about two weeks. Everything fine? No!! I was shocked to find out that my account was blocked without any notice immediately after our contact. All bills, parking tickets went unpaid with all penalties and fines. After that they finally unblocked account. Recently I've got the same letter, I rush to my local Citibank branch and asked local banker to talk with this department. She called, we answered some questions. She said, "Everything OK, don't worry." Now guess what. Next week account blocked again and they said, "We need about a week to review your account." Credit card bills, utilities bills, rent payments... who cares. We cannot trust such service with our daily life.

I have received a letter from Citibank in July about 1.6 promotion rate if I opened a new account with them. I did apply online for a saving and checking account. The first transaction was delayed and wasn't show up on time on my account. Their customer service suggested me to contact my source bank to figure out what is going on. I did. After a month, my account has been blocked and I have been told they terminated my business forever and then closed my checking account which I just applied two weeks ago. I keep asking them the reason. I didn't have a clear answer 'til now. I tried my best to communicate with them and I have got nothing solved except being kicked out by them.

I opened a new account with Citibank because they had advertised an attractive introductory offer. When I received my card in the email I called them to activate it and they gave me the runaround when verifying my identity. First, they requested to send me a text message with a verification code. I confirmed the phone number three times before they sent text and the text never arrived. They then asked for alternate number, but then refused to send the text message to any alternate phone. Ultimately, after I made suggestions to send via email which they also refused to do, they said they would have to send me a letter with instructions to verify my identity. Meanwhile, all the online registration to view my account status is all blocked. What a waste of time. I’m looking elsewhere as Citibank blocked me online without even having an activated card and 0 transactions.

The process was slow when I refinanced with Citibank, and sometimes I felt as though had I not called from time to time, they never would have picked up my file, but they were very nice each time I spoke to someone there, and ultimately, we did get it completed satisfactorily. Now they have sent my loan to another company for servicing and I am having problems there with getting my payments properly posted.

I ran into a little credit problem about a year ago. I had a number of cards issued by Citi retail services (Citi). While I have never missed a single payment on any of these cards they reduced my limit to just 50.00 above my balances. Example I had a 3000 limit on a card with a balance of 400.00, they reduced my limit to 450.00 and each time I pay the account down they reduce my limit again. They want you to have a high balance so they can charge you interest but once you pay down they reduce your credit line. Sorry company, cancelling each card I pay off. I know it will hurt my credit but so is this company by reducing my credit lines.

Worst bunch of crooks ever. They allowed my card to be hacked and then want to charge me late fees on an unauthorized charge I didn't even know about (they rather charge late fees then notify customers). Get a card from a reputable company and stay away from these thieves.

Have a mortgage with Citibank. Have had the loan for 20 years - it is an interest only loan. Citibank is very efficient and very easy to deal with. I like this type of loan cause I can do whatever I want to do on the spur of the moment - but dangerous if you can't pay the bill.

Their online accounts and website is one of the worst I've seen. They froze our account even when we typed the correct password in. Called customer service (which is overseas and difficult to deal with) and spent over an hour trying to get them to unfreeze online account. Only to find out our password was correct the whole time. They were a mess to deal with. THEN tried to use the card later that day, and they froze the account again! With a fraud alert. Called the fraud dept. Spent another 20 min to only have them say they couldn't verify our identity with the phone number on the account.

The State of California levied against my bank account for an 18 year old debt. Citibank honored the levy while also taking their fee for the levy. I told the customer service to please forward my request to their legal department to not levy since the only funds in the account was my Social Security. The bank makes a copy of all checks when depositing. However, the office that handles the levy only sees that there is a check deposited and deemed it was leviable money. The State cannot levy on Social Security and the levy was released. Citibank will not release the service charge of $125.00 unless the state sends a letter saying that it was a wrongful levy when Citibank is the one who levied incorrectly. Citibank forwarded the money to the State of California. Even the State's representative said the Citibank should have known better not to levy. It's now day 20 without resolution.

I was going to get a credit card through Citi to purchase a lawnmower. The woman on the phone was condescending, rude, and even laughed at me. I have good credit but because I no longer use credit cards and my cell phone is on my fiance's name, they denied me. They treated me like a second class citizen, a criminal. I hate this company and their rude employees too.

I have been a loyal customer of Citibank for over 30 years. I have never been late on a credit card or any payment. My son's accounts are linked with mine so I can add to their accounts as they are at college. We have 9 CITI accounts total. Last month I was informed that all the accounts would be closed within 21 days. Including all our credit cards. No reason given. When I call CITI they said they did not have to give me any reason. BTW. There was over $150,000 in my account alone! My Local Citibank manager was shocked, but they wouldn't give her any info. I had to transfer everything to Chase.

Citibank freezes your account for NO GOOD REASON. They refuse to inform you what's going on. In the process, they keep your money BY justifying this move with some fraudulent ** that never occurred. To all the people who do business with Citibank, STOP!!! TAKE YOUR MONEY OUT OF THAT CROOKED BANK AND DON'T LOOK BACK.

After being a 20 year customer with CitiBank, my bank closed and I transferred my direct debit payment to another bank account. Although they had the new account number they continued to attempt to debit the closed account and charge me fees. I contacted them for 6 months and finally paid the balance off due to the monthly hassle. Two Customer Supervisors told me it was my fault they did not have the correct account although it was verified on the online account and in the documentation they sent to me. They used a partial number of the bank account and said it did not match an active account.

Received 2 emails saying credit cards were close. Both credit cards were in excellent standing. Paid on time and one of them only owed $50.00. When I called I spoke with a rep that could not helped, gave me another #, called and the explanation was because they run the credit report and saw somehow as paid late. The rep was no help at all. Now my credit score will be affected. Worst bank ever. Do not help their customers!!! Please do not do any type of business with them!!!

While Citibank's approach to branch service is commendable, its tech and tech support stinks. There are two 'Citibanks.' The people side, which I have always admired, and its development interface, designed and run by a bunch of incompetents and cost savers. I felt badly for Sharon, the assistant manager who today heard my complaint du jour - unable to log in to my accounts with a viable and previously used password. This happened TEN TIMES in the past year. Sharon dutifully connected me to a young, senior tech worker and explained, asked her, if she, in essence had the stuff to help with the litany of excuses and frustration. She did not. In fairness, none of the people Citibank employs to handle the tech customer complaint are equipped at all.

New bank account bonus offers $400/$600 not paid!!! Citibank claims I did not deposit $15,000 within 30 days. Nothing but lies and documents prove lies. They hold money for 3 weeks after closing accounts. They pay poor interest. Transferring funds out is CAPPED at $2,000 per day or they CHARGE fee. RUN RUN RUN far from these clowns. I have +10 bank accounts all over country and CITIBANK is the biggest crooks ever!

Company: AC NO: ** Auto City Branch Prai (Penang) Malaysia. I have received first letter from Citibank dated on 10 August to closed my Current Account by 14 days. As a registered private limited company, Citibank can access to SSM or MYDATA online to get any information about my company status of financial and Director update. It's made so simple, for anybody to get information of the latest info and financial report. Yet this donkey officer from Citibank send letter to closed my account. Please don't threaten customer if you have the rights. But under this situation we are so loyal to Citibank and payment also very good for past 15 years without any problem. Also have taken the housing loan and completed the loan before the schedule.

May 24 2018 I bought a part from Eckler's auto parts. The part did not fit and followed return to company of the part. Asked Citi Visa for help in getting a refund on part. Gave them information. They did nothing then called again and mailed information to Visa. From the start Citi Visa did nothing and sided with Eckler's even when I shown that the part was returned. Now I am out the money and I returned the part. Visa said that they do not care and I have to go after merchant the $141 am out. What a waste for me to own a credit card from such a bad company. I hope no one else will use this Citi Visa because they did not support at all. Sorry I got the card and Costco doesn't care because they said they have a 8 year contract and I don't have to use their Visa. TOO BAD FOR THE CUSTOMER???

I have been a Citibank customer for over 20 years; had multiple accounts and credit cards with them. Recently, out of the blue, they closed my checking and savings accounts without even giving me a courtesy of any kind of explanation - they said it was their "business decision". I always pay all of my bills on time, my credit score is very good, I am employed full time and have a terminal degree, so I am at a loss for words! I will be happy to take my business elsewhere - no need to be treated this way after being a loyal customer for over 2 decades.... Unbelievable!

I had a signed contract for an estimate to move from Daley Moving and Storage INC. of Torrington Ct. It was charged on a Citi card. Later an unauthorized charge was put on my account from Daley Moving. I disputed the charge to Citi and sent the documentation requested with my monthly billing. They cashed my check but later claimed not to receive my documentation. I spoke to the dispute department and was told they would follow-up. I received a letter May 17, 2018 saying I have a "permanent credit" to my account but would like me to "assist" them in recovering the funds from Daley Moving.

My business account has been closed for 4 weeks. I have sent in KYC 4 forms 7 times and have a total of 42 recorded conversations with Citibank. To this date the account is closed with no help from anyone.

They have money of mine that was from a third party check that they cleared instead of returning it to Wells Fargo the issuer's bank. They would not let the stop payment go through so I gave the amount of the check $3150 to the issuer and he in turn gave it to the third party for his rent but Citi fraud will not release the money and is charging monthly fees depleting it.

I opened a new account, receive my debit card set up my account for direct deposit from my employer, transferred all my things over to Citibank, bill pay etc... also linked all my other accounts and then suddenly out of the blue with no warning my account was blocked. I called and tried to find out why. They said they couldn’t tell me anything that I had to speak with the department that was only open from 9 to 5 and call back in the morning. I called back the next day between hours of 9 to 5 and they could not tell me anything except that I would receive a letter in the mail within 5 to 7 business days. Could not give me any explanation or reason for the account being blocked. I had it for just a few weeks and had no unusual transactions or events that occurred.

They continue to block our account even though we've told them on several occasions that we will be overseas for several years. They have blocked basic options as seeing your online bank statements. Worst Bank ever!

I have been a loyal Citibank customer for nearly 20 years. My recent experience illustrates their incompetence and callous disregard for their small business customers. In April 2018, I received multiple letters advising me to contact the Citibank call center to provide information for their KYC compliance program. I contacted their call center in the Philippines and provided all requested information (business address, beneficial ownership info, etc.). Each time I told them that nothing had changed on any account. Later, I received email messages advising me to contact the call center again. Once again, I provided the same information over the phone and via email. I also visited the branch multiple times to confirm that they had all required information for all accounts. I asked the representatives multiple times to confirm that they had all information for all accounts. Multiple people responded affirmatively.

I could never get anyone at my local branch on 8701 Bird Road, Miami, Fl. I called the national customer service 800-374-9700. I wanted to open a new account to add to my existing accounts. After two calls waiting for over 10+ min, then the operator hung up, I gave them the final shot. I called, chat, I was told that they had no knowledge of the Citibank no penalty cd (which I had been targeted for on an email that very day) plus it was ALL OVER the internet...switched to a supervisor, who was lost, switched to her superior and was told that someone would be back to me within 7 to 10 business days. WOW. This is the single WORST bank all around.

This bank has terrible customer service. I looked online on my accounts and it showed a $0 balance (I freaked out because of how much money I deposited in it and it was missing). I called customer service, after waiting 10 minutes on hold the rep. they proceeded to tell me they closed the accounts. She could not tell me the reason why but I knew why.

This firm is bogus! Do not invest $ with these **. They will cheat you out of bonus money! I will no longer do business with these clowns! I abided with all the requirements and they told me I wasn't eligible for the bonus!!! Screw you, you **.

On June 13, 2018, without any warning for communication, all of my Citi accounts were blocked. There was no information at the branch as to what happened or why it happened. There were no unfilled information requests from with the banking or investing divisions. Nobody knew what was going on and the personnel, who were identified to me as "agents" were unable or refused to provide any information. At the local branch, they were informed that an unblock would occur 6/15, 6/16 and each day till finally unblocked 6/21/18. There were automatic payments that were not made causing late fees and possible notations on my credit reports. The anguish cannot be described!!! There is no way to roll that back. The fact that a financial institution can hold your assets hostage is beyond any reasonable account, is in my humble opinion illegal or should be a punishable offense.

I had Citi for less than 4 months. I was given an introductory period with a promo 0% APR and they still charge me interest. It was a huge ordeal and I ended up just paying interest and closing the account. Granted it was not that much money since it had only been 4 months but the process to correct their mistake was a headache and never resolved. Do not recommend.

Citibank has always been difficult but this is just crazy! They have blocked access to my business account that I have had for 20 years. I filled out the form, they still won’t unblock. I can’t believe this is legal? I can’t pay my bills, my check to the state bounced.

I will never ever recommend no one to Citibank. I opened a new account and they blocked it. They won't let me withdraw the funds that they say aren't fraudulent. But right now I need them. My daughter and my grandbaby were killed in a car wreck and all they tell me they can't help me. Well I hope it never happens to one of them

One June 22, after failed attempts at two different ATMs to deposit my mother’s annuity checks, I was informed at a branch office that the account was frozen because of Citibank’s investigation of trusts for “money laundering activities”. To say that I was shocked would be an understatement. I should have been immediately and directly informed not only of the freezing of the account but also of the basis for such action. I was asked to provide information on “source of income” and the trust.

I've had troubles since November with Citibank's Know Your Customer policies. I submitted all documents requested of me, before the deadline, and since then I have had my account blocked three times with no warning and no consistency in communication. Depending on the day and who I speak within their business support unit, I am alternately told to resubmit certain documents or that everything is in order. I get notices sent monthly to my business saying I need to contact Citi support immediately to for further information requests. I call in, they tell me the mailing was sent in error, and to ignore it.

Blocked my account without any notice and no one to speak after a mistake of their own KYC employee and still no one can do anything and there is nowhere to complain to. All you get are persons repeating the same thing like robots; four days. No one cares that their own staff messed up. Citibusiness customer service cannot help. No one can help. They don't care about their customers anymore. It's not the Citi I once know.

I called Citi on 3 separate occasions to stop a recurring payment from an authorized vendor. They promised me each time they have placed a stop payment. At the end of the month, my card got charged again. Their mistake cost me $2,500.

I'm happy to see I'm not the only one livid with CitiBusiness's bizarre recent activity. Accounts blocked, with no warning or notice that it would happen. I called, gave them all the information their "analysts" needed. But the woman telling me is extremely important information about how and why my account was blocked, couldn't even explain to me in clear understandable English WHY this happened. When the account is blocked, nothing can go out OR in which is just SUPER for a business. Checks I had out bounced, payments returned. It was an admin nightmare.

This is the worst company I have ever dealt with. My card was hacked. I have now called 7 times to Citibank on the same issue. Every month they say they will resolve the issue and fraud charges keep coming from the same vendor. Every month I have to call Citibank on the same issue. Each month they cancel the card and issue a new number. They say the vendor is blocked, then why do they say they have to cancel the card and issue a new one? They don't need to issue a new card. I no longer use this credit card and I never will use it again. They need to resolve the previous fraud changes that I keep calling them about and they keep saying they are working on it. COSTCO MADE A HUGE MISTAKE SWITCHING TO **.

Disputed a product charge from a merchant who only sold at conventions and who refused a return both to the distributor and to the manufacturer. Internal product instructions stated a medical condition for which I couldn't use the product. I don't think the Citi dispute investigator even read my replies. Was denied claim when I didn't provide proof of return (they never told me to do this!). Finally the phone person gave me a manufacturer's address and told me to send it back there anyway. But when I provided the proof of return the next day to Citi, I was denied the claim again because I hadn't provided the proof the first time! And there were still several weeks left to provide proof! Worst CS experience EVER!

I am a small business owner with a business bank account at Citibank. We have had our account for about 4 yrs. Today I went into the branch to see why I could not log into our account. I was told that our account was completely frozen! I was directed to a banker who informed me that due to some KYC procedure they claimed they mailed notices to my business address... which I have NEVER received requesting information about my business. And since they didn’t receive the documents they froze my account. The interesting thing is that I have received all my statements in the mail at my office address which they have on file AND I have received email notices about general information from Citibank. I have also been in the branch at least once a week within the past 30 days and no one has mentioned anything about missing documents that are SO urgent that my account can be frozen if they are not received.

Basically Citibank is randomly blocking accounts in an attempt to follow the Bank Secrecy Act of 1970. They got fined a hefty amount this year and now appear to be out of control. I have had my account blocked THREE times since April, 2018. The 2nd time I answered HIGHLY personal questions as to my income source and other details that in my opinion is NONE of Citibank's business. I have been with this bank for approx. 14 years and if ANYONE in Citibank would review my account history they would find NOTHING suspicious.

I would advise anyone considering banking with Citibank and opening a checking/savings account with them to avoid it at all costs. I signed on to one of their recent promos and have gotten mixed messages on the requirements to meet the promo. I was sent an email telling me to do one thing to meet the requirement, only to talk with a Citi representative later and was told that I was disqualified because I had to meet another requirement. I have never experienced such deceptive marketing practices with any other banks and will be logging a complaint with the Federal Reserve, CFPB, and any other financial authorities to make sure this doesn't happen to anyone else.

I have held three business accounts with Citibank for the past 30 years. My accounts have been blocked as a result of the new KYC procedures. I first received the urgent notices on June 8th, 2018 stating I needed to contact Citibank by July 8th, 2018 before account access would become limited. My assistant has been in contact with numerous representatives since receiving the initial notification as each time she would speak with a representative she was told there is additional information still pending.

After banking with them for 30 years, Citibank sent me a very intrusive questionnaire on my business. Their real message-- prove to me that you are not laundering money. I sent in the completed forms on May 18th - two emails with attachments and proof of delivery. They not opened/read them (you pick) and froze my account with no warning. It has been frozen for a week. My local branch in Foster City has been doing their best to help. Nationally - no sorry , remorse-- and it will take 4 days at least to unfreeze it. The MINUTE it is unfrozen I will be moving out of our 7 accounts we have with them- STAY AWAY from Citibank if you own a business.

I have been make a payment net banking SBI to Citibank credit card, but it has not received on 23 May 2018. SBI has declared that we have make a payment on 24 May 2018, 1 month passes away the amount of RS 6472/- not received to Citibank, this is one type of fraud. Both are not accepting about payment.

We spoke to Peter **, CitiBank representative from Jacksonville, Fl. We called about a due payment for a credit card that we paid off in the month of May. He answered the call very defensively. We explained that we paid off our credit card, and asked why we were still being charged. He interrupted us every time we tried to explain. He said that we were misinformed by the customer service rep when we called to pay off the credit card but "oh well".

Calling customer service and listening to automated system is a lot more pleasant than their live people on the other end of the phone. Most of their Specialist and Customer Service Reps need proper training on how they talk to customers.

My Wife wants close CD with CITIBANK Laurel Lake branch Maryland and she called online banking customer service and they ask approach to bank branch. She ask me to forward letter for closing CD account. As Husband When I approach the bank employee Mr. Lawrence **. He refused to accept letter. What Nonsense. He argued my wife should be present. I say no because she is sick. They never respect anybody. We have joint checking and CD with them since twelve years. This shows willful negligence.

I received one of the worst customer service from the San Lorenzo office Ca Citibank. The assistant branch manager name Shannon provided one of the worst customer service possible. I went in to get information about opening an escrow account and waited in line and sign my name. When it was my turn she skip me to the person after me. I ask why. Her response was, "If you don’t like it you can leave." I felt like I was disrespected.

I have been a customer of Citibank for over 25 years. A few months ago I started receiving urgent letters from Citibank asking me to contact them with necessary information by a certain date, otherwise I would no longer have access to my accounts. These letters have to do with the "Citibank Know Your Customer" policy which requires me to provide them with a lot of personal and business information, including what I own and what my income is. Even though I thought that many of the questions were way over the line, I fully cooperated.

I kindly asked Jenny (Client Relations Dept) to help me with a dispute I'm having with a merchant. She asked me, "Which number did you fax the 2 dispute letters to?", I replied, "866-799-4758." She said, "That is the wrong number." I asked, "Why is it the wrong number?" She said, "Don't curse or I will disconnect the call and hung up the phone." I explained, "The letter plainly states the number in black and white" before she disconnected.

I was approved for a Citi credit card. Email and mail approval with last 4 digits are of account number. Needed to purchase airline tickets soon which was the only reason I applied for the card in the first place. 1 week and 3 hours on the phone later. No account number. Hung up on for foul language. Told I don’t have an account. Assured I would receive my card within the week. COME ON! I am a new customer, help me out. All I want is my info to spend money and pay you interest. DO NOT SET UP AN ACCOUNT WITH CITI! No ifs, ands or buts. You will regret it.

They cancelled my Visa debit card before expiry date without prior warning or replacement merely because they decided to change supplier to MasterCard. I live abroad and on my payday was deprived of accessing my funds without warning, being left with no fuel 14kms away from home and almost no phone battery. I called them and they couldn't sort out the issue then making me walk home through the mountains and ask for help of strangers. 2 weeks later they still haven't made a new card arrive to my location in Europe.

I have had multiple, serious problems with Citibank over the last 5 years when I cared for my mother with Alzheimer's disease. Here are just a few: 1) My mother recently died from Alzheimer's disease (2/18). There is $2,000 left in her account. Citibank refuses to release the funds because I have her 2008 most recent Trust appointing me successor trustee, but the Citibank account is titled with a 1992 Trust, which also appointed me successor trustee. She is dead. Before that she had AD. I don't where the 1982 Trust is or which lawyer wrote it. Even when she was alive, she couldn't have told me. Citibank has her current Trust, her death certificate, and my photo ID. I've been going to the same branch for over 5 years on my Mom's behalf.

After more than 15 years with our accounts in Citibank, and despite we move to Texas where there is NO Citibank branches or ATM machines, the bank decided to close our account citing as a reason that I'm using my personal account as a commercial account. No idea who make these decisions, but they are idiots and obtuse people. If using the account to pay rent, gas, groceries, stores cards like Macy's and others is consider a commercial and business use, then I am Miss Universe. Horrible experience.

I have been a Citibank customer in New York City since 1996, so about 22 years now. Recently, Citibank has started hitting my savings accounts with monthly fees of $25 and has done so about 8 times in the last several months. All this without warning - or even an email notification. No communication at all. When I call and explain, Citi then says they changed their fee structure and apologizes for not sending notices, and then reimburses me for the fees. I always ask what amount do I need to keep in the accounts to not generate monthly fees, and make sure I have kept the minimum balance from month-to-month. Citibank then goes and charges me again. It is ridiculous. I believe they are literately trying to take the money from customers hoping they will not notice.

This is the second time I am attempting to open a Citibank Account (after almost 10 years). I submitted the new account application online and finished all the required steps within a week. It's been 3+ weeks since the last step and I still haven't received my debit card OR any emails about what the next steps are or what to expect. I am just sitting and waiting here for something to happen (no idea what that should be).

I have been a customer of Citibank for roughly 30 years and all was well but until recently I have been contacted by the "Citibank Know Your Customer" department of which wanted to know my personal business and exactly what you own. To say the least this has been borderline harassment into my personal business. I have been asked the same questions several times for five months of which I fully cooperated but today I just found out that they had blocked one of my accounts for no reason at all and without warning. Their explanation is that one of their analysts is examining my account. I would ask anyone who opens an account at Citibank to be aware. If anyone has had a similar experience with Citibank to please let me know and what we can do about it. I would surely appreciate a response as I feel legal action should be taken on this institution. Thank you for anyone who reads this.

I writing this review to advise anyone who is not a millionaire and lives paycheck to paycheck to not open an account with Citibank. The bottom line is that they steal your money. The computer system they use is outdated and inaccurate. I've had 3 incidents in the past year where I am debited the same amount 2 times in the same day. When calling customer service advising them of their error, they tell you their "investigation" could take between 8-10 days. Meanwhile, you find yourself in a financial hardship situation due to their bank errors while being charged for late fees by cable & phone company.

Recently (around May 15) I submitted my application online to open an Online Access checking with Citi. The process was fluid and seemed relatively easy. I was advised to mail/fax in my identifying documentation, so I faxed my recent updated utility invoice along with photocopies of my valid US Passport and Social Security card. On May 31, 2018 I received my Welcome letter from Cati, which included my checking account number and how to complete the process of setting up my online account, to which I did, and within the next two days had received my Citi MC debit card and was able to activate it without issue. I quickly set up direct deposit through my employer, and from that point till my full check was deposited on 06/07, I went to use my card and was surprised to find it was declined. I logged in to my Citibank® Online account, verified the funds were there and available...

I made the biggest mistake opening an account 2 months ago and it's been nothing but problems. First they couldn't even send me debit card to the right address because some moron didn't put my apt number on the letter but I received the checks. Got three different answers from their rude customer service. Apparently checks have to be activated before use? No one can give me a straight answer and to make it worse the check they bounced was a rent check. Now I'm having a hard time getting them to send me a letter to waive the rent late fees! The guy over the phone kept saying, "I don't know what to tell you." Even the branch guy in here in the Costa Mesa 17th Street branch said, "I don't know. I'll have to call and get back to you." Horrible customer service. I just closed it today! Stay away from this bank. It's been nothing but problems and dealing with stupid people! Good riddance!

Citibank does not provide disabled customers with the same level of service as their able bodied customers. I am disabled and do not use voice telephones, TTYs or relay services. Citibank HAS chat enabled on their portals, but you must create an account and log in if you wish to use them. For the past 3 years, I have been trying to get Citibank to provide me with account login information, as I get errors with each attempt. I am an IT professional, so the problem seems to be with the underlying data Citibank is holding on me. To date, they have never resolved this. I requested they close the account and was told they would not unless I sent physical mail, which I did. I faxed the Executive Response Unit for CitiMortgage (whose fax number I DID have) requesting they cancel the account, and was ignored.

I opened a checking and savings account with CitiBank about 8 months ago. The experience has been a nightmare. The customer service representatives tell lies, contradicting themselves over and over again and this doesn't appear to bother them (perhaps they have grown accustom to being liars at the cost of the customers). I certainly don't want these unethical rascals making decisions regarding my money because they can't tell the truth and the manager is even worse. She is Hispanic and she has a nasty attitude. She has advised customers to go elsewhere to open an account and conduct their business and, they should take that information as "good advice" and go to Capitol One or PNC, banks that care about the customers and their monies.

My experience with Citibank has been terrible! The customer service is not helpful at all. I was in the hospital for several months and in turn late on several payments. Citibank was notified and was aware of the situation while I was in the hospital. Fast forward to today my account is current but I was charged 3 late fees at $35 each while I was unable to leave the hospital. Which is against FDCPA laws! When I called the customer service today they were not helpful and said they would do nothing even though I had been in the hospital. We even offered to send the medical records... I will be canceling my accounts with Citibank!!!

Staff is very courteous and accommodating to make sure needs are met. They were willing to meet with me after hours to open an account and to deposit funds.

My business and personal account was with Citibank for years. They closed all my accounts and they give me 15 days. The reason because I do multiples transactions and because my business is almost cash they did not want it anymore. The manager at the bank did not care at all, I call all the numbers that I can find and no one care and they don't offer any help. On top of everything, they are canceling all my credit card after 30 years and my score is 794. In the letter that I received from Executive Response Unit is a tel number that they cannot give you any info and says they will send me a letter in 30 days. I am desperate, depressed. I don't know what to do anymore. It is not customer service at all. I always take care of my payments and my credit and now is all destroy because of citibank.

I have had a home equity line with CitiBank for 10 years. I originally had my mortgage through them BUT they sold my mortgage to another company - as is done with other banks. Unfortunately, in trying to refinance my mortgage, CitiBank was found not to be reporting to my credit report. Their records on my account we not clear. They refused to clarify information brought to their attention on several occasions by myself and by my mortgage company. Due to the lack of transparency, the mortgage company could not proceed with the loan due to the requirements stating clear information be obtained. This process took three months and they still did not provide the correct information or report to my credit report. Needless to say, the loan did not go through. Citibank has proved to be unreliable, not transparent, and shading in their practice.

After spending all day looking at my account, doing math over and over again I noticed there was $249 missing from my account with nowhere it could have been used. It just vanished. As if someone invisibly robbed me. I contacted Citibank and after an hour and a half of going back and forth with the agent, the agent confirmed from the higher ups that Citibank is having an error with April transactions posting again in error. She explained that the money missing would be put back onto my account without a specific date in mind of when it would happen.

The bank is unethical, as I recently discovered fraudulent and deceptive practices as it relates to duplicate billings. On my statements I was billed twice on numerous occasions. Unfortunately, I was not the only credit card holder that Citibank has attempted to deceive.

I will never apply for a credit card again! They send me a letter telling me that I'm pre-approved for one and I understand that does not mean you're approved right away but usually high percentage that you will get accepted. They declined me, so now it's going to affect my credit score that I been working on for the past year and my score is pretty good and have on-time payment history and never missed a payment. My point is don't send me letters telling me that I'm pre-approved and most likely going to get accepted and then decline me! I work so hard to work on my credit and you guys send me letters telling me I'm pre-approved and then this happens. I will never give you my business.

Citibank is the worst credit card company ever. Someone opened up two credit cards fraudulently & then they use crooked collection agencies like Pressler & Pressler who had my wages garnished for a fraudulent credit card debt that didn’t belong to me. I’m sure that I’m not the only person that Citibank put through financial hardship. The victims of Citibank need to sue Citibank for all of the fraudulent accounts that were opened.

Customer services representatives, with little exceptions are worst trained to assist their customer. I think they are trained to be terrible incompetent. Doing their best to make feel frustrated the customers. It is sad that Citibank does lot of profit taken our deposits but they enjoy treating us like 5th category clients. I hope this very old bank take corrections to return to the funder's good services tradition.

I have been a proud Citicard holder for maybe almost 2 decades now. I have Costco, Master, Visa. Last night I had some issue trying to log in to my Citi app. I thought it was just glitch or they were having maintenance issue. Tried again in AM w/ app and the browser and still would not let me log in. So I called for support and they transferred me to outside US call center which they told me that it must have been a slow internet connection - I told them I can access all my other bank accounts except Citi but I gave it a chance and when I got home I used my laptop with speedy internet connection and still no success.

I have always had bad experience with Citibank customer service. This time the guy was talking non-stop without caring about what I wanted from this call. It's a simple 1-minute task and he was holding me for more than 10 minutes reading me all unnecessary and irrelevant stuff. I got pissed off especially after I told him that I didn't have much time talking about those nonsense. He said "yeah I know time is important" then continued talking with no points. I have no idea why Citibank would hire someone like him to do customer service. His name is Tom by the way. I closed my card. I'm glad I won't be dealing with Citibank anymore.