Citibank Reviews

My fiancé went to the bank to cash the check. They told her "You can't here. Try though the bank few blocks away." So she went there and she forgot the sunglasses - Chanel glasses $650. She came back fast. The glasses were missing. She ask them for the glasses. They made fill out paper. So I made a big complaint and they found them 4 days later. The lady that works there, she did steal the glasses. She brought them back because they got her on camera and she said that she thought they were her friend's glasses but now the glasses are all scratched off garbage. They are thieves. I don't trust him with my money. Me and my fiancé we both going to cancel our accounts with them.

Please help me! I bought a Winix WAC 9500 Ultimate Pet True HEPA Air Cleaner online from Costco on Mar 30th, 2016 with the amount of $259.19. I used American Express Card to pay for it. I received an item a week later, I used it for almost 2 weeks, and I smelled an unpleasant smell; therefore, I have to return it back. Before doing so, I had called a number outside of the box which ask customer to do before returning it to the store. I did called many times, but there was no one to answer the phone. I had no choice to bring it to the store near by my house. I returned that item on April 12th, 2016. I had a return receipt. I thought that everything is OK, but it is not.

I am looking for other customers that took cash advance deals posted by Citibank this year. I was told that the total cost would be 3%, with payment due April 2017. I pay my monthly expenditures each month so the only balance is the cash advance, which I was led to believe was not subject to interest as unpaid balances. I am being charged about 36% per year on the cash advance, instead of the 3%, and I'm mad as hell. Citibank says I was made aware of it, but all I remember is the rep rattling off unintelligible small-print talk after telling me the only charge was the 3%. I'd like to know if others have had the same experience.

My elderly parents (92 yrs and 89 yrs) are being harassed by Citibank as a result of a Best Buy purchase. They went into a Best Buy to inquire about a Large Screen (curved screen) tv. Next day they came back and paid for the television upfront. They had inquired about financing, but decided to pay it all upfront. Signed papers for the delivery. Ever since they have been harassed by Citibank to pay a "processing fee" for something they never took advantage of. They paid CASH. Citibank calls them daily, daily. They have applied interest and it is now several hundred dollars. The caller tells them they will get their $ one way or another. Someone failed here, and someone needs to take responsibility and stop this harassment.

I am looking for a good lawyer to sue Citibank for after report that we never received order of $2800 from ALIBABA, they release the money to this thief company. My husband and I will sue CITI BANK for sure. DO NOT ACCEPT CREDIT OF ANY OTHER OFFER FROM THESE COMPANY.

I was working with Citibank to dispute a charge. After more than a month they mailed information that was TOTALLY UNREADABLE even with a magnifier. I called at least 5 times to talk to someone in the dispute department to complain about the paperwork and to further discuss the details of the dispute. I did receive calls back 2 times was NOT AT HOME and every time I called NOBODY WAS AVAILABLE TO DISCUSS the problem. Because they did NOT TALK TO ME and I did not immediately respond in writing with my side of the story they reversed the charge in favor of the vendor who did not have my permission to charge my card in the first place and then ONLY GAVE ME 30 days to dispute when I had not received a bill nor did I even find out about the charge until after the 30 days when I received the credit card statement. I WOULD ADVISE EVERYONE TO NOT USE CITIBANK FOR ANYTHING!!!

One of the worst sites I had to use. It's been like this for many years. Simple things like typing in the 3 digit credit card signature verification code will fire up an error that it needs to be a number. The site is so buggy that even if you type in 3 numbers, it registers as a letter. I am unable to update my contact information, I always have to do it over the phone. Really annoying. If the CEO of Citi card is reading this and scratching his head, it is because he clearly never used the site under real world conditions.

On August 11th, 2016, while away on vacation in a remote area of Wisconsin, I received an email from a credit monitoring bureau about an alert. It appeared it was from our Mobil credit card that we've had, used, and always paid on time for over 20 years. When we arrived home on August 14th, my wife logged onto the Mobil site and we looked at it together and it was difficult to tell what was going on. It looked like there was a previous balance from May 2016.

I was denied a credit card by Citibank. Once by mail and by the approval dept. I was told I was denied bc l needed to have an excellent credit level for approval. Understood, ok. I applied just to know where my credit score stood by a major bank credit standard AND I wanted to try the new card they were marketing. Not even 6 mo later I discovered that a Citibank American Airlines credit card was opened in my name with an $8,000 credit limit and sent to someone at another address. So wrong address! I immediately call the Citibank fraud dept. Four CSRs and an hour and a half later of continuous holding I finally reach a cold unconcerned CSR in AZ who wouldn't give me ANY useful info on how this could even happen. Some lame excuse about a Costco breach. I have never and no reason to shop at Costco!

When 2 trees fell on my house and 2 neighbors houses (8/19/16), I began working with my insurance company to get the trees removed from the roofs, the driveway and 2 sidewalks replaced, as well as replacing the shingles and some damaged wood trim. The house is worth over $** and the mortgage balance is under $**. That is less than 3.4% of the mortgage loan. I have already had the trees removed (the cost of that was $8,600). Citibank required my insurance company to make the check (more money than I even owe) payable to Citibank and myself. My insurance company said I should have no problem getting Citibank to waive their interest in the check so that my insurance company could direct deposit it into my account, which I needed to fit into a cancellation that the driveway contractor had for the week of the 9/19.

In June 2016 I applied for a business Citibank Visa Costco credit card. Upon making the application I was told that my application was declined because of the type of business they had me listed as, a "Depository Institution". My business is not a Depository Institution, it is a Real Estate Settlement Services firm. I asked what it took to get this resolved and the representative at Citibank said I needed to get my SIC code corrected with Dun & Bradstreet then reapply with Citibank.

I have had the CitiBusiness AAdvantage credit card for about 20 years. The website for this card has functioned quite poorly for the entire 20 years. The site remains "behind" technologically with frequent downtimes, no customer service chat available, and they don't even have the capability of downloading to QuickBooks, which many businesses use. I also have Citibank personal cards, and the sites for these all function far better than the business site. Because they don't allow a download directly to QuickBooks, I have recently been entering my transactions by hand. It's now the very end of tax season, and I had some more entries to make but this time could not even "VIEW" an online statement at all. The screen goes blank, and the company logo flashes repeatedly. This has been going on for at least the past week. Since there is no chat capability, I called customer service using the number I was given by an email I received from Citi.

My son applied for some credit at Best Buy to purchase a new laptop for college and was denied since he had no previous credit, Citibank is the credit behind the scene for Best Buy and they wouldn't even give him 50 dollars of credit even if I sent them the full amount in cash as collateral so he could establish some credit. So I cancelled my Citibank credit card and will no longer be a customer at Best Buy. It is pretty sad when a young college kid is trying to start off on a good foot and one of the top financial institutions won't allow him to get started and the CEO makes over 30 million a year. You would think a young person with a 200 dollar a week part time job could at least get a 300 dollar credit. 300 bucks is what Michael Corbat spends on dinner.

For 5 months, I've been submitting an extra payment on my loan. Four of the five months, the payment has not been applied to principal only as requested on the check. I have to call in each time, maneuver through their phone system and wait for somebody to finally assist me. At first, they blamed me for the issue. Then, they had no idea why this was happening. Now, it's a problem with the department that handles principal only payments. Who is going to be blamed next time? I just want to be able to make my principal only payments without having to call in each month to have them corrected. Honestly, how many other people are doing this, but not catching that their payments aren't being applied correctly? How much money is Citibank making from these "incorrect" payments?

A month after applying for a debit card and SUCCESSFULLY depositing funds into my account for saving, new account services tells me my account is being closed. The reason given, "You have not provided a driver's license to us". Not only did I not receive a notice or any messages online from them requesting anything, they sent a card and accepted my deposits as if everything was great. I work in the same parking lot as Citibank so showing my ID as proof is not an inconvenience for me. The fact that I found out a whole month later after attempts to use the card for an emergency, I call only to find out a restriction was put on the account. When asked if I can provide my state ID since I do NOT drive, I was given a number to new account services to call.

I got one of those cards to earn miles with AA. I had a credit score of 768. I left the country for a couple of months and paid my bills. When I came back I realized that there were some bill that hit after I left (~$20). I came back to $60 in late fees which I promptly paid. BUT more importantly, they reported me delinquent even though I had spend tens of thousands of dollars with them in the last year. Thus, due to me not paying for 2 months $20 dollars, my score went from 768 down to 595. Now I can't get a $10,000 loan for a used car. CITI trashed my credit score for a miserly $20 dollars! When I called their customer service they said they weren't going to do anything. No call the credit bureau nor help in any way. CONGRATULATIONS CITI, you lost me as a customer FOREVER AND EVER. I will NEVER do business with vermin like you. Enjoy the $60 in late fees.

Recently I received a notification from Citibank that my zero balance account will be converted to Citibank Savings account as soon as I do more than 4 debit transactions & each having a limit of 10K. Initially I thought it's a joke... but that's not. The conversion will be for Savings accounts where I have to maintain balance of 2L minimum, else fines & penalties to follow. This is a forced conversion, since 40K is your withdrawal limit online (4 transactions). This mean, Citibank is no more a reliable banking for my transactions then. In India, RBI themselves have given 5 for any ATMs, whereas this bank is restricting us with 4 - Absurd. Are they trying to go over RBI now by restricting and limiting the customer from doing the transactions? This is not a healthy revision and this has to be stopped!!!

I have called Citibank at least 6 times to try to resolve a disputed charge. Two times I could not even get through. The four times I did get a person, they either transferred me to a dept that was not open, and no one called me back as the message stated, or the person I talked with promised to research the problem and get back with me - and NEVER did. I can't tell you how frustrated I am with this company. I am going back to the best service there is - American Express.

My American Express card was taken over by Citibank after the change however Citibank has not still issued me a credit card but keeps harassing me for payment with calls at odd hours. I tried to resolve the matter at the Costco Citi Kiosk where they tried to issue a temporary card which was unsuccessful as their printer was not working. After repeated phone calls begging them to issue me a credit card so that I can set up a payment they just do not listen. They say, “We will take the payment over phone,” where I am supposed to handover my bank details to anybody and they will take the money from my account. They shuttle me around with different reps each saying the same thing. Is there any suggestion where I can resolve this? Should I make the payment on the phone without my credit card details?

I don't even want to give them one star. It has never been so complicated to open a new account... New account services is horrendous! I can't wait to close my account but since I can't use my account I can't close it. I would never bank with them! TD Bank and Chase are the way to go. Do not waste your time with the horrible condescending customer service they provide!

I opened a Citigold account earlier this year for a re-fi of my home. Citi was running a promotion of $300 if you deposited and maintained a minimum balance for 30-days. I deposited my money and did not touch it for 30-days. On the 45th day I called Citi to see if I need to initiate anything to get my $300. I was informed it was an automatic deposit that would occur in 60 to 90 days. Fast forward 90+ days, I called Citi to find out when the $300 would be deposited. I was then informed I was not eligible for the promotion because I was not target marketed for the promotion, even though I opened my account at a branch that was advertising the promotion, and the representative at the branch, signing me up for my account said I would be getting the $300 after 30-days. I got the runaround with Citi and I finally closed my account and took my money elsewhere. I will never do business with Citi again.

I have had a Citibank credit card for several years, but have not used it in over a year because I prefer the rewards from another credit card. I haven't used it, so I never go online to check my account and had not received a monthly statement from them. Well, when I checked my credit score recently, I found a collection/delinquent account ding on my report. Apparently, a yearly subscription had been charged to my Citibank card and no statement was emailed or mailed to me for several months. They just let the account keep going and building interest, put a bad report on my credit without notifying me. I spoke with a customer service representative and he didn't have any explanation. In fact, the company showed no remorse or accountability for their actions. I would really like to see how many people this happens to! They're unethical!

Citibank is authorized to make monthly withdrawals from my account to pay my credit card. I've noticed that they withdrew more than they were approved for. I contacted the toll free number speaking to someone in Manila who did not understand what the problem was. I asked to be transferred to a US operator who informed me there was nothing she could do to replace the funds. She offered me a credit but I needed the funds in my account to pay my bills. I went to their office to speak with someone and they referred me to the toll free number. I contacted an attorney to sue for bank fraud and was informed that it would cost more to present this case than what I was owed.

I have 2 accounts since 1990 and the service is HORRIBLE now! They carry over interest for 2 months even if the balance is zero. They no longer stand behind customers with disputes either! My payments have been changed to auto pay, which I did not authorize and they say it's just the systems error. From this point on, I will only use my Chase credit cards.

Citibank refuses to properly credit my Home Depot account. I've sent proper documentation twice via fax and they won't acknowledge receipt of my documentation. They refuse to dismiss interest charges on my account due to citibank mishandling my account. Citibank sent my account to a collection agency by the name of client services, Client services stated that the information they have shows a credited payment to my account. I can't get proper help from citibank.

It's the worst credit card that I've had in my life. I registered at Costco and week came a debit never explained to me and doubled twice before I could pay. I hate it when they treat me that way. With American Express I never had any problem and with this I've never used it and I've had to pay two surcharges unexplained.

I would like to cancel the complaint it has been frustrating but I found some people at Citibank who are being very helpful.

I have been a Citibank customer for over 22 years. As of the last 3 years or so, their service has gotten progressively worse. I have had multiple fraud attempt on my account and had my account blocked and suspended due to these transactions which were no fault of my own. However, this isn't the reason for my complaint, as Citibank was usually pretty good about catching fraudulent activity, warning me and stopping it. I recently made an airline ticket booking with my Citibank MasterCard bankcard. Citibank texts me questioning if this was a valid transaction, to which I replied yes by text message. I thought everything was ok, but was suspicious because I never received a confirmation from the airline. Turns out Citibank had deducted the ticket fee, not once, but a total of 3 TIMES from my account!! (total of about $2800) even though I had yet to receive a confirmation from the airline which I never did.

I received a phone call while I was at work in high school. Keep in mind, I was not of legal age to be able to get a credit card. The Citibank rep calls me demanding money, and I said as nice as possible that I do not have a credit card. He persisted to say I do and told me I have an authorized user card for my mom too. I told him I was at my high school job and never applied for a card, and again have no idea what the heck he is talking about. Come to find out, Citibank allowed my mother to do a paper application for a card, making me the main account holder and her an authorized user. They NEVER checked my age or identification to ensure my identity, nor hers obviously and I was not old enough to even get a card as I mentioned. They slapped the debt on my credit report for years! I had not even graduated high school and had debt!

All their phone numbers are directed out of the country. It is difficult to understand the heavy accents. I get a different response each time I call to find out why I have to pay 29.99% APR for the last 5 years. Wasn't Citi bailed out by the government at one time? First they told me my credit limit was over by 2 dollars and they can't view my account to see what options I have to lower my APR.

I was on hold for more than 15 minutes and finally hung up. Tried again and again more than 15 minutes! I was passed around three times. When I did reach them and at the last person she was rude like it was my fault. They don't answer the phone! In total I spent more than 45 minutes out of a busy day just to protect myself and report I was going to be on vacation in another part of the country. SO the "call us with any questions" is IF you have nothing better to do with your time... Plus there is NOWHERE on their site to discuss this problem. I won't be using this card again. Discover answered right away and was polite and helpful. After all I was only trying to do what they say and tell the company of my travel plans!

I have received the worst service ever from this bank. Their website is flawed and hard to use. Their phone system misreads your numbers and then decides the same numbers are ok after all. Their customer service representatives have such bad language skills that they are transposing the numbers of my deposits. This is a BANK, you just can't use someone who gets the numbers wrong. The phone help is ignorant of almost everything I would need to ask about. On top of all this, there isn't a single Citibank branch in Michigan. I started an account as an expat in 2007 because my company recommended it. I have only used the account when absolutely necessary and still been disappointed.

Had issue with my account called to have it sorted. I used my granddaughter's cell due to the low volume issues of my house phone. Partway through the call I became confused and asked a family member to complete the transaction for me. After both myself and my family being put on hold and yo-yo from rep to rep for over an hour, I demanded my account be closed. Company refused to close my account and they stated they could not fix the first issue because the IT department closed for day while I was on hold. Unbelievable. After several phone calls and handing over of wide range information, company is refusing to close the account. Is that even legal?

Interesting that all these reviews have one star. When is Citibank going to wake up and do something about the lack of customer service. I wouldn't even give it one star but had to in order to get the review in. Every time you call "customer service" (that's an oxymoron) the wait time is AT LEAST one hour. You almost have to take a day off from work to resolve an issue. Now, you wait at least one hour to then speak to someone who CANNOT help you... that is always a different department.

I was attempting to make a purchase at a Walmart and was declined. I called and was told that they declined me because I ordered another card for my wife. I was embarrassed and feel that Citibank owes me more than an apology. Cheryl the manager did not care to understand my position. I am so disgusted. I don't know if I should continue to use this card.

I guess I can call Citimetal instead of Citigold. 2 years ago I had a discriminatory experience with an financial adviser which was changed after I requested because she said she doesn't call me she calls only account with higher investments but nothing ever happens to their employees so they can treat customers as they wish!

I sent a money order payment that was cashed by Citibank and not deposited to my account. Because they were always slow in posting payments to my account it was 2 weeks before I realized that they had made the mistake. I had to pay the money order company for a copy of the cashed money order and forward that to the bank. They let me know that they have the verification but they are taking their time depositing it to my account while they are investigating what they did with the money, which is not my problem. I just want my money back. In the meantime my credit rating has dropped because of the payment not being made.

Horrible experience!!! They received my payment and have been sitting on it for 5 days, not posting to my account, yet has the audacity to call me several times to let me know my payment is LATE!!! I was transferred 8 times (going through 2 "supervisors" and 6 customer services reps) and no one could figure out WHY it has not been posted to my account. I have been a customer for 7 years and have never been late with my payments. My payment was received on 7/22/16, today is 7/26/16. Still the payment sits and I get collection calls and more charges on my account. I got a ton of "I'm so sorry... I do apologize" blah, blah, blah. So here's to 2 and half hours spent on the phone. I will NEVER get back and of course no resolution to this. I just have to sit and wait while they tack on more fees and penalties all the while they have my payment.

We were Costco AMEX customers for over 15 years with not ONE complaint. We have now been Citibank customers for barely ONE month and have had to call customer service 5 times and have received no resolution or answers. Problem #1 - When the card was activated the balance information did not roll over and AMEX access was turned off. So for over 2 weeks we had no access to see charges or balance information even though a balance was due. I called customer service and they told me "I had to understand that they had a lot to do with rolling over the new customers and they didn't know when I would be able to see my actual charges... but that I should pay the bill.

Our Citibank Visa was hacked and someone charged $1500 to it in one day. When we discovered it and tried to call Citibank Visa's Customer Service call center, we were put on hold over 30 minutes the first try, and over one hour the second try and nobody would answer. (See picture below for documentation). This is TERRIBLE Customer Service. When we finally got through the NEXT DAY their excuse was they had taken on Costco's credit card service and couldn't keep up with the call volume. That is no excuse. If they were going to take on Costco they should have anticipated a much higher call volume and geared up to handle it. There is NEVER a good excuse for Poor Customer Service... only lame excuses.

I had a credit card with Citibank for many years, with a very high limit. My credit score is excellent (814). Nevertheless this company closed my account without any warning whatsoever, which will have the effect of lowering my credit score by affecting the credit to debt ratio. When I contacted them by phone, a foreign sounding individual told me that it was for my "protection", as I hadn't used the account for 25 months. Really? When a credit card company is worried about a customer protection, they usually contact the customer before taking such drastic action. I also contacted them by email, after which they closed my online access, essentially shutting me off.

I set up a senior account for my elderly mother over 3 years ago. She is on a low fixed income. I was told there would not be a monthly service fee as long as we had followed the guidelines for this type of account (which we have). Every few months Citibank sneaks in the monthly fee. I call them and they take it off after I have been on hold and argued with them. This has probably happened now about 8 times. The last couple of times they have assured me that everything is fixed and it will not happen again. Well it has and once again I was on a chat line today. I am so done with Citibank!! Will be closing out this account and going elsewhere. The monthly fee is not a large amount but it adds up and they are dishonest!!

Stay completely away from this company. They do not answer the phone, and do nothing to help their customers. I have tried at least 8 numbers and Sat on the phone more than 1 hour each. They only pick up if they think you want to get a card. I would rate this company as evil.

This company is insane. Hire more people or go out of business already. Four hours to report a stolen/lost card! That's absurd.

Terrible, such an international bank. We were made to wait over an hour on the phone, but couldn't found my mom a Mandarin interpreter!!!

Very very poor customer service. Was charged $25.73 late fee for a payment due on July 3 and I paid on July 1. Tried to get fee waived but was only put on the phone merry go round with calls to the Philippines who did not understand the English language. Fee is not important but the manner of their extremely poor customer service is a problem. I have been an outstanding customer and always pay the total amount monthly to avoid charges (maybe why they are acting ignorant). Don't really care because I have other accounts with Citi which I will be closing out. Wish I could give zero stars or negative stars! BEWARE of this unethical and shyster business.

If I knew the customer service hold times would be over 90 minutes I would have never applied for the Costco Visa Anywhere card. I suppose its partly my fault for not reading reviews of the customer service. Hopefully this will help others make a decision not to use Citibank for any of their needs. So far its been 1.75 hours waiting for an agent. BEWARE.

Citibank credit card declined a transaction for absolutely no reason. I immediately tried to call and hang up after 90 minutes on hold. I called back and I'm already on hold for 23 minutes and still no answer. This is beyond bad service. It is adding insult to injury. I am a customer for 30 years and never missed a payment. Citi is probably going to say I am a bad customer to excuse their unacceptable behavior. They are just a very bad bank. Checked their website and there is no message suggesting a problem. By the way I'm am now still on hold so we are already at 90 + 30 minutes. We must impose minimum service standards to these banks. They are getting worse than airlines.

After waiting several weeks and never receiving my new Costco card from Citi, I decided I should probably figure out what was going on, since I had a balance on my AMEX. I first logged in to American Express and found the Costco AMEX was no longer an available selection for me. No worries, I'll check with support. A prompt came up that said, "Chat with a representative." Great, works for me - clicked it, and within 10 seconds I was chatting with a rep who answered all of my questions, got me the contact info for Citibank and thanked me for being a customer with AMEX. Wow, that was great support... now to call Citibank.

I believe Citibank is gone, done. I have been trying to contact them for days, on hold for over 45 minutes, even local banking centers don't answer phones. Website is down... What is going on with Citibank? Is it under hostage? Take over? I'm not paying my bill. This is wrong. Look into this fast!

I am so disappointed when Costco transfer from amex to Citi. I got a big problem after few days. My account was locked and I tried to call them. I waited over 1hr but I didn't get any response. Waited and waited. After 1 hr, I talked to someone and they said they didn't know because he couldn't do anything with my problem and asked me hold phone to talked to others and never came back. Then, I tried to called again and they said they had difficult technical and stopped my call. So, now I cannot do anything with my account.

I have provided proof the items were damaged, refused shipment, returned to the shipper and Citi still refuses to remove the 1246.00 charge from my account. The customer service is terrible. I would not have another card from them.

I always update my address with all my businesses and creditors when I move. I recently moved to another state and my credit card with Citi was not set to expire for two years, so I thought I was safe. While I am in limbo staying in another state staying with family while trying closing on a house, Citi decides to send me a new card out of the blue to my old address. I never got it, and they canceled my existing card, so when I tried to use it, it would not go through.

My new husband added me to a Credit Card Account he had, for the purpose of purchasing a dishwasher and school uniforms for his children. Because Citibank had access to my Social Security Number, they decided to add me to the total existing debt and trashed my Credit Score, too!!! I don't even have a card with my name on it. It's not my debt! I gave a Department Store Credit Card to my step daughter with her name on it as an Authorized User. They do not have her Social Security Number and IT IS NOT HER DEBT....my banker told me this practice is ILLEGAL and someone should be fired... this is NOT my first experience with Citibank and it's UNSCRUPULOUS PRACTICES but it certainly will be my last...

Worst customer service experience ever! The dispute was over credits owed to me and not issued. They will hold your money 30 days before giving it back to you. No other business does that. Credits are due when issued just as bills are due when received. I WILL NEVER do business with Citi again including at Costco. It's a shame that Costco decided to do business with these losers.

Two months of miscommunication from numerous "customer service" agents including providing me ATM's locations that do not allow for a deposit, only withdrawal... Best part was possessing ATM with a clearly printed CID number on back that did not jive with 16 digit acct. number on front of card (this error prevented any online/electronic transaction; in person swipe transactions still worked however). This Citi administrative error cause me 7 days with no access to $25k in account, as overnight replacement card promises were never delivered (yes, 7 days to get a replacement card). "Customer Service" agents said that I would be able to use old card until new one arrived... That was wrong, checking account was "suspended".

Back in 2008 Citibank, for no explained reason or advance notice closed our accounts. We called and they said they didn't know why it happened but would issue our replacement cards as soon as possible. We received the cards and when activating them they failed. Called Citibank back and was told there was fraudulent activity on the account and it was closed but they would issue new cards to fix it. Received the cards and activated. Used for a few months then again they were closed with no notice. Citibank apologized and offered to re-issue the cards. By this point our credit was impacted showing we had short-lived account activity. We swore off Citibank at that time.

I have been a customer with Citibank for 18 years!! I know this since when I call for some issues the overseas customer service representative always states that. Unfortunately, Citibank overall fees, customer service, and the financial institution itself has been looking its appeal and level. I can see like so many members I will too have to switch to another bank. They're ripping us off to hold our money and trying to dictate how much you can take out, clearing of checks, full checks longer, etc. I can see that this one time big bank will either be merging or bankruptcy in the near future. They all are not great! Not any interest. I sometimes consider reverting to under the mattress or safe. Just that the technology world we live in to do most transactions you are pushed into online, cards, cell phones, etc.

Citibank cannot handle Costco. I haven't had this hard time adding just a credit card to my account so I can pay it. This is ridiculous and looks like Citibank got more than they can handle. I miss American Express. I think I am going to cancel Costco and switch to Sam's Club.

Unfortunately Costco (a great company) has made a huge mistake switching from Amex to Citibank! I spend over $40,000 per year at Costco for our business and personal needs. I have excellent credit and excellent payment history for over 28 years and Citibank will not approve me for a card? Of course no one will tell you why so I patiently wait for the mailman to deliver their response in the mail which has already been over a week. I did speak to the local rep for Citi and he told me that they have an algorithm that dictates who gets approved and who doesn't. He also told me that he could do nothing and that they are heavily regulated, BFD, so does all of the other credit card providers out there!

I have been on hold trying to speak to a representative for hours at a time for the past week. I am not calling about a Costco issue. I want to set travel plans for being out of the country soon. I then tried this online and the system said it was "temporarily unavailable" even after I was already logged into my account.

Citibank decided to cancel a checking account I have without giving me notice or me giving authorization. A week after account was closed I had to move money into that account because my other active account with Citibank had fraudulent checks written and ACH debits that were not authorized coming through. At this time all this is happening I am in another country with no access to money except from the Citibank account. Citibank refused to open the account they closed leaving me with no access to money and stranded in another country. They continued to allow more fraudulent activity to come through my open account. All they had to do was open the closed account so I could move my money over and they refused to help me. They didn't return my calls, hung up on me when I did call and couldn't care less I was stranded with no money in another country. HORRIBLE BANK THAT DOES NOT CARE ABOUT ITS CUSTOMERS.

I'm so disappointed that Costco switched from Amex. American Express has wonderful customer service. Citi has hung up on us three times (so far). We can't even get the card registered to pay our bill.

After being a Citibank MasterCard holder since 1980, tonight, June 24, 2016, my card was denied twice at a local supermarket that I have patronized since 1989. When I contacted Citicard (after more than a 60 minute wait on my phone), I was told that the issue didn't exist with Citicard, but rather with MasterCard. MasterCard, upon phone contact, told me that the issue was with Citicard updating their server at 6 pm Central Time. When I called Citi, the rep denied it was their issue and told me that the denial came from MasterCard. MasterCard patently denied the blame and returned it to Citibank. Hm... Citi then moved the blame over to the merchant who owns and operates the supermarket in the town of 3,600 where I live. Ok, I am personal friends with that merchant. Me-thinks we're playing the blame game.

If I could give this business 0 stars I would. I've had fraud on my accounts multiple times. Each time it's a hassle to get my accounts straight. The last time someone stole my account information through citibank they made me change my account. After they gave me a new account (supposedly no different than my old account) no one told me I had to switch my ThankYou points to the new account within 60 days. This caused me to lose all the points I accumulated and then to add insult to injury the new account they gave me was basic checking which apparently doesn't acquire Citi points. So the whole time I thought my points were adding up using my card I was getting nothing. This company is absolutely ridiculous. You pay all that money to get poor service, security and false advertisement.

Being with Citibank for more than 10 years and today I found very disappointed with Citibank. Their representatives will trick you to upgrade your account and promise you for promotion credit that you will never get. After keep calling Citibank for more than half year and the final result is “WE CANNOT GRANT YOU the PROMOTION WE PROMISED”. Good job Citibank but I think I have to stay away from you!!!

I opened an account at this branch about 7 years ago. Recently, I request a debit card for my wife. It took 3 visits to this bank to complete this issue. I complained to the bank manager, a young lady. She did not solve this problem instead insulting me by saying I can take my business to another bank. So when the bank sent me a survey form asking what I think when I visited this bank and I said it is terrible, the manager was very rude. So today after I deposited 900.00 into my account, the manager invited me to her office. She told me that she will close my account at this branch in 30 days (there were no discussion before this). I have done nothing wrong with my account. 7 years never have an issue with my account so why the manager can close my account? Currently I am receiving my retirement check from the government. I also have a safe deposit box, prepaid, can she close my account?

I have a IRA account with Citibank and ran into to an issue where I needed to withdraw it. After 3 times filling out the application for the withdrawal and speaking with rude CSR agents that were not properly trained on how to do their job or the process, first I was told that the application needed to be notarized. Did that and it was sent back missing marriage and divorce documents for the third time. Took care of that and sent it back for this last time and now was told that it was processed and the funds will be sent overnight. We shall see.

I opened my acct with them with a fake promises that they will gave to me a credit card. That never happens. Nasty customer service. When they do not know how to treat a client, simply and easy hung up. This is the 4th time that I have to deal with this ignorant "customer service". I'M DONE WITH THIS BANK. Also they took the money for a overdraw, but the money was in my second account, "exactly the same amount" and they just said "we can not take money without your authorization". VERY CONVENIENT!!!

There is no proper and satisfactory response. No turn around time followed. Even escalated higher management. But unfortunately no or invalid response. Request all customers not to approach Citibank for any services.

Opened a CitiGold checking account without any problem. I tried to enroll my checking account to Thank You Reward but I couldn't. I called the customer service and found that my SSN is not certified and need to go to branch and have them MAIL W9 to the customer service for SSN certify. I also have a Citibank credit card under my name and SSN. I asked customer service to verify with my credit card account. Customer service simply refused and keep asking go to branch and file W9. No wonder why Citibank is going downhill. Cancelling my account.

I had an AAdvantage Citibank MasterCard card for 19 years. A balance of $29.98 was due May 14. As I have for several years, I set up the payment on my bank's e-pay system to arrive on the due date. I've never had a problem. (Although I HAD had a problem with Citibank on a savings account, but that's another story). When I received my next statement, Citibank had assessed a late fee of $25 plus a 50 cent interest charge because it posted the payment May 16. The $29.98 was debited from my account May 12. I called my bank and was assured Citibank received the funds May 13. I called Citibank and explained the situation -- and offered to bring my bank representative on the line -- but it insisted the payment was late and REFUSED to remove the late charge so I canceled the card. Citibank is guilty of bad business practice -- has been for years, in my experience. Basically steals from its customers.

I received an invitation for a credit card, 18 mo. interest free and 13.24% interest after that. In several places it guaranteed 13.24% interest on the invitation. My credit rating is great. I applied online. There was no place to enter my invitation number. When received card it was for 16.24% interest after intro 0% rate. After 45 minutes of phone calls, I was asked to fax in my invitation. I said I could scan it in - who uses a fax machine today - and email it. No email address could be supplied. I never registered the card as the customer service was so bad and it is misleading to guarantee an interest rate and then raise it. The credit card is meant to simplify things, not add more complications.

As part of a promotion, Citibank offered 50K American Airlines bonus miles for customers that opened a Citigold Interest Checking Account and completed certain requirements. I opened such an account using the required promotion code. Citigold confirmed in writing that I was enrolled in the promotion, that I completed all offer requirements within the required time frame, and that my AA number was linked to my account. Under the terms of the promotion, 50K AA miles were supposed to be credited to my AA account by May 29, 2016.

When opening an account there are numerous people available to assist you and answer calls. But when you are looking into an issue with your account no one answers the phones in the branch or returns phone calls so you are rerouted to the call center and its as if they have a list of generic answers to give you while getting nowhere near fixing the issue at hand. If you have a choice do not open an account here! I will be closing mine as soon as I am in a city that has a branch!!!

I have been a customer of Citibank for a very long time and traveled with their cards to foreign countries without a problem. They decided to pull out of Massachusetts and I learned of this when I paid a visit to my local Citibank and found it was no longer there. I called the bank and someone on the line told me where I could find another Citibank. I went to the address, they gave me and found no Citibank there. I then asked Siri for directions to the nearest Citibank and got another location. When I got I there I found no Citibank. I needed to deposit cash into my account. I returned home and went online to find out what was going on.

I tried to make a cash deposit for my wife because she is unable to get to bank due to spinal cord injury. I was told it was the bank's policy not to accept cash deposit unless you are listed on the account. To me this sounds so stupid. I can understand I cannot make a withdrawal because I am not on the account but the bank refusing to take a deposit especially in cash...ridiculous. Never hear of such a thing. I worked in the banking industry for over 18 years from 1972 thru 1987 with various positions from teller all the way to operations officer.

I am traveling abroad on business. After renting a car at an airport they locked my card. I tried to call and ask them to unlock my card or unlock my online access. They refused to unlock it, after repeated calls. They asked me to visit a Citibank branch but there isn't one in the country I am in. They said "Sorry, there is nothing we can do." The worst bank ever. Customer service is nasty and flat out disrespectful to say the least. I got hang up on multiple times. Run for your life.

The proliferation of offshore customer service call centers is becoming a real issue. While I appreciate the cost drivers involved, these should not be overshadowed by the negative experience that results. A call to Citibank in an attempt to replace a damaged ATM call, should not become an exercise in frustration.

I paid my total outstanding balance by the due date but was charged an interest rate on the next month's bill. When I called Customer Service and asked for a manager, the manager Cindy (**) was even more clueless than the regular rep. The regular rep understood the situation was wrong but did not have the authority to credit the account for the error. When I get to the manager, she says Citi charges interest on the account even if you pay the total amount in full. In addition, Cindy really needs to work on her customer relations skills and quit trying to explain her math skills to me and stop interrupting the customer.

I was opening gold checking 6 months ago with promotion 50,000 thank you point but up until now I call them several times, they tell me they need to investigation what is going on? I like what the hell they talking about? They just playing around with customer. No wonder nobody feel sorry when big bank like them in trouble & suffering. I closed all my 4 credit card and all my debit account with Citibank yesterday.

I'm writing in regards to CITI lack of responsibility and acceptance of stopping automatic payments without contacting customers. I've tried to communicate with them about how the mistake was on the company because I never agreed to discontinue payments. I had two cards with them and never had issues until they merged with someone else. One card continued to draft and I never noticed the other had stopped until I received a collection letter from a company. I also have Best Buy and Home Depot with Citi, both coming directly out of my account. Citi chose to close my other card but the payment continues to draft out of my account as well, proving that I've been responsible with my accounts with them. How can my accounts be closed but on my credit report I'm still showing as being current?

I wish I read these reviews 2 months ago. I just closed my Citibank credit card, which I had for 1 month. Here's why: Out of 25 transactions they declined 7 for security purposes and 5 for over my limit. I was over my limit because they put my 2 payments on "payment hold" so they didn't post. Although the payments were removed from my bank account in less than an hour. They DO NOT allow debit or credit card payments to the account via internet, only direct bank account transfers (which they put on payment hold). I was told payments to my account mid month usually trigger holds on my payments to them??? WTF!!! I spent over 2 hours sitting on hold with them over the last 30 days.

I had a credit card with CITIBANK since 2013. I didn't used my credit card for past several month due to having a better APR from another bank. I was going to buy a house and when I did check my credit score I found out my credit score went down because of account closure by CITIBANK. They closed my account without notifying me because of no transaction!!! What a reliable bank?! I won't do any business with this bank anymore in my life. When I contact the customer service they said, "This is normal, you are not alone. We do this for many of our customer's account"!!! I told them, "Are you serious? You should be sorry about what it happened!"

Citibank jumped to purchase our mortgage from another company knowing full well that they did not service that kind of mortgage. Our payments are always paid on time and we have equity in our house. When we tried to refinance our house to a lower rate, they claimed that they could not. We are now stuck at a high 6% rate. We tried to get help but they tripped us up in every way they could. This is the worst bank ever. This is a major part of the Too Big Too Fail banks who tried to ruin the country. Why are they allowed to continue to ruin the lives of millions on consumers? I see hundreds of complaints on this site. Why is nothing being done to protect people from this company? Can my star be cut down to 1/4 or less?

Thirty year customer who has witnessed dumbing down of this bank: a simple ATM deposit becomes a nightmare when its ATM camera within the machine misreads the amount of my deposit check, adding many more zeros. Citi sends me a letter stating it "deducted x amount from my account - with no detail": what, when, date? I'm left guessing. Pointless letter, forces me to call. My two calls to Citi phone customer service takes me out of the country but service rep who barely speaks English, needs me to repeat problem several times: still he cannot find any data in his system after ten minutes. Wait for supervisor: 30 minutes. So it goes. Second call, same rabbit hole.

On or about September 2015, I was approached by a Home Depot representative while shopping at the store located at 2650 West Thunderbird Rd., Phoenix, AZ 85023. Home Depot was offering kitchen remodeling with a deferred interest rate. My sister Sandra ** and I met with the salesman and signed a contract. The initial interest deferral was for six months, but our salesman extended it to 24 months. We signed the contract and the kitchen remodel was completed. The monthly payment was approximately $170.00 per month. I paid $200.00 a month.

Citibank is the worst bank ever to deal with. Unprofessional, unorganized - haven't received my card since November? What kind of bank am I dealing with??

I applied for a mortgage on a home that was sold at a foreclosure auction in Staten Island. I contacted Citibank and was assisted by Doreen ** who advised that she would expedite the application process due to the time constraints of the foreclosure purchase process. I submitted payment in the amount of $763.25 for the application and appraisal report as requested by Doreen. I provided all my financials, proof of funds, copy of the contract, and was praised for my outstanding credit score and low debt ratio. However after 3 weeks of waiting, we were informed that the contract provided by the referee was not sufficient for Citibank. We provided the bank with a copy of the NY State Law citing the format of a foreclosure contract, and advised the bank that this was the only legal document permitted to be issued by the referee to me for the house. I did not get a response from the bank at all in regards to this issue.

I don't get the statements, and no payments confirmation emails and without sending an email, the account has been closed and when asked that no confirmation emails they say that they got a message that the email is successfully sent and it might be my Gmail server that's having issues. Their response on the issue is irresponsible, in spite of checking the problem or confirming if email is sent or not they are rude saying that email is sent. If an email is sent how would I miss it???

I must bank online with all the major credit cards for my business. After my experience I am closing my account and moving to another card asap. I got locked out of my online account while traveling and could not pay my bill. Most sites have a way to at least text, email a security code so you can regain access to the account. Citibank has no way to do this. I could not pay my bill when out of the country because they had no way to reset my password without the exact card and my code word which they kept rejecting and I know I typed variations of them correctly. When I get home I am able to reset online, I pay my bill.

Avoid this company and their credit cards. They have the worst customer service. They much rather protect the interest of the companies you buy from than their customers. Pitiful and disgraceful. If you open a dispute for whatever reason, expect to lose. Even if you have all the evidence on your side. If you are having trouble with this company like me, file a complaint with Consumer Finance Protection Bureau.

I have unfortunately had to deal with Citibank many times for many different reasons. The only consistency they seem to have is the utter incompetency in their customer service, technical and credit departments. I have never had a satisfactory experience calling Citi. I have NEVER hung up having my problem resolved or even having a pleasant, easy to understand representative. I would estimate the average time I spend on the phone with them per issue is about 35 minutes. I am currently on hold right now because their technical department is still checking on why I suddenly cannot log into my online account. They are clearly dumbfounded since this has been a 46-minute phone call. I asked the representative about 2 minutes ago to please tell me how long this will take... haven't heard back from her yet. It is now a 47-minute call and this most current wait on hold has been 4 minutes.

Accounts repeatedly frozen by the fraud department. It has become a family joke, but it's not very funny and darned inconvenient that every single time I try to use my Citibank debit cards the fraud department places a hold. I've been on lengthy calls with fraud from my last three family vacations and today was sent to fraud after paying my Pepco bill. CITIBANK has done more to help the Bernie Saunders campaign than all his volunteers. If they are too big to know their customers break them up!

I have been a Citibank customer for over 20 years and in the last 5 or so years been using their online pay system which they advertise to be the best. In late January 2015, I made an online payment to a vendor for $50. A month later vendor advised they did not receive my payment. I downloaded a copy of the check from Citibank and sent it to the Vendor as proof. The vendor advised that they never received the check which was cashed by unknown persons. That's when the bad unreliable and uncaring Citibank customer service experience started. I started the process with Citibank CS explaining that the check the bank sent was not received or cashed by the vendor and about 6 calls later over the span of 2 months, and having to repeat the same story over and over to every CS rep I spoke to and many supervisors who apologized and promised the problem will be solved I was still back to where I started.

I have been trying to pay for purchases through PayPal using my prepaid Citibank card. I have tried every way possible and nothing works. The last round I even tried to pay without logging in and just entered the card and the CSC number. No surprise, it still didn't work. PayPal blames Citibank, Citibank blames PayPal. It's been the same canned email from both companies and no solutions. My card expires in April and I can't use the money on it.

Once you pay your debt on c/c, they reduce your credit limit momentarily. I have a good credit score. They do it for no reason. Very rude customer service. Poor website quality. I will deal with CitiBank never ever in my life. Please stay away from the financial institute.

A class action should be filed against Citibank. They will not remove late fees from the payment register. Compounding false charges. Refusing advertising interest promotions. Dragging out transactions generating late charges. Not correcting address changes causing late fees. Having a script of refusing a supervisor of authority to make correction in customers accounts. Upping interest rates when account have a late payment. Read the review of customer on this site. Honest people are being strong armed by fraudulent business practices to pay fees incurred when shopping at Sears. Citibank as the power behind Sears and other stores is ruining good people's credit. Destroying their lives. Their chance to buy a home. Their credit score. Class action suit time.

I had Citibank Checking Plus Line for a year with a line of credit of $1,000. I pay every month on time, and no complaints from Citibank for the year. March 15, 2016 I payed them in full of 1,000. 3 days later with no notice, they reduced it down from $1,000 to 300. I called them up to tell them the situation. They can't help me. I went to the bank, and the bank said, "it could be one of two things" - something they didn't like on my credit, so the line decreased, or I maxed out my line and they decreased it. They are just guessing here.

I have been a business owner for 18 years. I have no idea what happened for Citibank to deny a Home Depot Commercial credit card. This put a bad hit on my credit score and I rely on this for my construction loans. After being transferred 4 times for an appeal I spoke with a member of their management team named Dot. She was very rude and would not allow me to prove that the information they were getting was incorrect. Instead asked if I got a letter. Well of course I got a letter that's why I’m calling to appeal the denial! I offered to show all three credit bureau reports that I have to date and still wouldn't help. Be very weary of applying with Citibank they will not help you in any way to correct false information and have a bad hit on your credit score. The sad thing is that I do not even need the credit.

What is happening to me is absolutely incredible. Perhaps a headline news. It is unbelievable. On March 2, 2016, I've made an order to purchase 50000 shopping bags on Alibaba Website. It was my first time buying there. The supplier gave me a Bank Account different from the one his company has provided to Alibaba. For security reasons, as I believe many would do, I chose to pay to the account on Alibaba Website (which is a CITIBANK account). On March 3, 2016, I went to my Bank to do the T/T transfer. A week later, I asked the supplier if he had received the money and he said he didn't. I asked my Bank if the transfer was done and my Bank said that Citibank (the supplier Bank) didn't mention of any problem and this is assumed that the transfer proceeded successfully. So, I decided to give a few more days.

Citibank periodically sends 0% balance transfer offers to me. I used an offer that stated 0% until 3/01/16. Previously, I had used two other balance transfer offers but the expiration dates were later in this year. On 2/19/16, I paid off the offer that was due by 3/01/16. However, when I received this month's billing statement, I noticed that the entire amount that I had paid off was placed on "Standard Purchase Interest Rate."

Ever since college, I had Citibank cards, and in those days I was happy with their services, which was friendly and helpful. In the recent years, it had become almost anti-American, and service had been gone down to toilet. The first sign of problem was when they deleted all of my online banking profiles couple years ago.

I had a 2nd mortgage with Citibank and a revolving credit card with them as well. Now that the house was sold (short-sale), it seems that my credit limit seems to be getting short as well. The one underhanding thing they do, which is why I'm writing this complaint is that a pattern has emerged. Whenever I make a large payment to my balance, "Citibank" under the guise of a"random" credit review, reduces my credit limit, to my current balance. This has happened three times already, so this is why it has become a pattern. Be very weary with Citibank, they do not have their customer's best interest. I know if this is happening to me, there are many others as well.

My Mom was traveling and stopped for food. Her credit card was denied. When she contacted Citi Group she was told she attempted to use her Credit Card in a fraudulent manner. She had not advise Citi Group she had decided to travel. She was also told they needed to know how long she planned on being out of town. They threatened to leave the freeze on her account until they were satisfied. They informed her they were doing this for her protection. Her crime was buying food at Publics. When she informed them this was embarrassing to be in front of others and being told her card had been denied, they informed her Publics sent the charge to them and it is not their problem. I think this is shameful to treat Senior citizens like this and then tell them, 'we are doing this for you'. I will be applying for a new card for her ASAP.

I have several credit cards used for personal and business. I go to florida from Thanksgiving to May and I always have my mail forward to my florida home. For some reason I didn't get any statements from Citibank for a purchase made in Jan/ Feb of 2014. When I got back from Florida I received my statement from Citibank for the amount of purchase which was 47.69 plus late fees total of 59.69 which I called them and explained what happened and they removed the late fees for me and the bill was paid right away. GREAT.

Citibank's dispute process is very effectively designed to make money -- off you. Instead of paying cash, I used my Citi card (for protection) for a $1200 exterior-paint job (Mia's Painting & Renovations, Yelp it), and my house is in MUCH worse shape after the painting (one of many examples - Mia's painted my garage door shut, costing me additional $300 to fix). I filed my incredibly-well-documented dispute with Citibank, who prematurely and mistakenly credited the painter TWICE before my rebuttals were even due! The "painter" had no obligation to reply AT ALL.

Made mistake to send my payment to right Citi account. When I found out I called and explained and paid the payment. I was told any late fee be waived, guess what? When I got my statement it was there and I was told they could not close my account forever.

Used my credit union ATM card at the Pinole office. The machine made a bunch of noises but wasn't dispensing the money I requested. I called a bank representative to come out to the machine, it was still making noise but finally stopped. He informed me that No money was deducted from my account. We tried to use the machine next to the bad one and it indicated I was minus the money requested. The rep told me that they were having issues with that machine. It was a hit or miss. When I asked why it was still in service he again stated it was hit or miss.

Our health insurance company, AETNA, offers an online payment portal that was created and managed by Citi called "Money2 For Health." Overall, the website is very slow, times out periodically and is constantly being "updated" to the point that you can't complete changes you wish to make to your account. The purpose of joining Money2 was to make it easier to use our HSA plan. What Money2 actually does, and doesn't explain very well, is use your checking account to make payment.

December 2015. I went into Citibank branch in Northridge. My intention was to close my checking/saving account. I was told I had to pay overdraft fees due for not having money in the account. I paid their fees. Under the impression my nightmare with Citibank was over. It's been 2 months - it is not over. According to them I had items still open which did not let their system close the account. I had not been using the account. I had not been depositing funds into the account because I was under the impression it was closed. Citibank is holding me hostage to their bank. They continue to add charges. They refuse to close the account. Citibank is a Fraud. I was a loyal customer for 6 years. Now I will never trust Any Bank ever again!!!! I pray that someday someone will do the same to them.

Every time I call Citibank is a 15 to 25 minute wait then the call gets dropped. I call again is another 15 to 20 minute wait, the call gets dropped again. The third time I call the representative can help me. She's going to switch me to another representative. That representative kick it into my catches to switch me to another representative. For the amount of interest we paid on these credit cards you should be hiring more humans in the United States to take care of the problems of the people in the United States. All the recording say that these phone calls are being recorded to improve your service. That's **. The services never being improved. It's only getting worse and worse as more and more people are losing their jobs with your company due to computers and computer technology.

Our account was hit with fraudulent charges on two consecutive days. We reported the first one and were told that the card number would blocked and account monitored. Next day over $1800 were withdrawn from our account Citibank ATMs and cake back from stores on $1.75 purchases all day long. The card used was ever issued to me or my husband. Yet Citibank is not returning the money to the account because it looks to them as "normal" activity. They have never pulled video from their ATMs to see who made these transactions and closed the case! Again poor customer service especially since we were banking with them for over 10 years!

I opened this account around November 2016. Ever since I have had the account I have had nothing but issues. When I first opened the account, they ended up opening a secondary checking account without my permission. The account I wanted to be open was being activated correctly by Citibank (Citigroup). I asked them why are two accounts open with different checking account numbers and they didn't know. So I had them close the other account. For the account I wanted activated it took almost a month to get that activated because they kept sending me the old account signature card information to sign (this is to open the account) and the account I wanted to be open they kept saying that they haven't received my fax or mail regarding the signature card to sign.

Customer since 1994, was my first credit card. After so many errors and mistaken charges all on the fault of Citibank; and hours on the phone to correct these errors, finally Citi, you win, I will never use your services again. You are no better than Time Warner. Terrible service. Switching to paperless statements then claiming you have mailed me information that was never received, calling me a liar because I did not receive mailers, failing to correct my auto pay account for six months, then setting it up in error and charging me a fee, come on. May you go out of business!

I opened my statement and saw some charges that I did not authorize so I called the customer service # on statement. When agent answered I explained that I have some unauthorized charges which want disputed. He said he'd transfer me to dispute department. Agent asked my name, last 4 of account #, and my passcode, then she asked me for my bank name and account #. I said "I am not providing that information to you" and asked for a supervisor. I waited 10 minutes none ever came on. I think this is a hack and will report them to FTC.

Today I got text message on my cellular phone that I past due with Citi card and I call them immediately. I was in a good mood and asked several questions: How long I am past due? Why I did not got any statements for a long time? What is my balance? And after that horrible story began. The only success I had with the third question and paid it in full right after that. But on to my first question lady said there are 2 month. I asked why they just send me text message today? And no answer.

After 3 years as a very satisfied customer of Citi, I was informed via letter that after reviewing my account, Citi would be closing down my checking account. No reason was given. I am going to make an assumption here that they didn't like that I was wiring my elderly father money for his maintenance. Without going into all the details, had they just asked me the circumstances, I would have told them. My beef is that if Citi doesn't want people using their wire transfer service, then they SHOULDN'T EVEN OFFER IT.

I am an active duty military member who travels a lot for training. My Citibank travel card is a necessity in order to travel. On 6 January 2016, I called Citibank to request my travel card to be activated. They activated my card and informed me I would need the most up to date travel card. After hearing that, I asked them to deactivate my old card on the 19th of January and mail out a new card via regular mail, so by the time I return from traveling the card would be at my resident.

I had a Citibank checking account for more than 3 years. Knowing that I had to move out of country I closed my account 3 months earlier. I hoped that I had more than 2 months time and I could easily get back my money in the account. On a side note, the account has always been in very good standing, no defaults of any kind. Even though I closed my account and requested for a check to be sent out to me, I have not received my check yet and everything keeps going in circles. Rep talks to me for 15 mins and sends me to a supervisor. The supervisor talks to me for 15 mins and says they will create a ticket or have some manager call or text or email me. (I did tell them that my phone is text enabled.)

I was supposed to get a gift card from Citigroup for a cellphone for $150. I never received it. When I questioned them, I got an email, telling me it had been sent to the wrong address, and had already been used. I have proof, in my email, and in a conversation with a supervisor that it was a copy and paste mistake on their end, however, instead of sending me my money, they insisted I fax them a fraud report. Why should I have to do anything else to fix their mistake?

I had to sign up for a payroll card from this bank for my job and it was a terrible mistake. I started working for a company in late November and never received my card after multiple calls and complaints. They issued 4 different cards and I finally received the FIRST one that I was supposed to get in early December by mid January. I assumed it was one of the ones they reissued because my last call was 4 days before (shipping for new cards takes 3-5 days) but when I tried to activate it, I couldn't and I haven't had any access to the money that I've made for almost two months because of their mistakes. I am still waiting on my card and hopefully I will be able to take my money out of this account and never use this service again.

8 years ago I moved to Baltimore and opened a Citibank account for several reasons. Slowly and then exponentially, they lost my trust, loyalty, and finally my business. First, they closed every branch within a 30-mile radius of Baltimore. This isn't a small town where it could be expected for them to not have a branch. This is a major city with a population in the millions (including surrounding areas). Next, their ATMs don't accept deposits, leaving me with only their mobile app as a means of depositing any kind of money that isn't cash. If it is cash, I'm stuck with all of it.

I asked for an overdraft credit limit of $50.00 and I was given way more which resulted in thousands of dollars in overdraft and interest fees. They knew what they were doing, and I feel I'm being robbed monthly by being bombarded with fees which are being deducted from my checking account!

Credit card thank-you point division is not with it. They are supposed to give me travel points, but they didn't. I contacted them and gave them all the requested info, such as a copy of my Citibank statement, printout of the flight info from my airline with origination city, stop over, and final destination. This info is also in the credit card statement. I even highlighted every item in the list to help them. Now, they want me to send in the flight itinerary. I wonder what color paper they want and if they want pictures from my vacation too.

This is the worst card I have ever had. They do not break down or itemize your transactions. I try to contact them on the website and it keeps saying "can't use those values." Doesn't say what values or symbols, they just don't want to hear from you. I always knew Citibank sucked. CANCELLED THE CARD!

First of all, they DO NOT supply an envelope to return payments I have called etc and nothing. They sent a check directly to my credit union for $50 four times and now a $50 check is costing me $100 in none payments they said I should contact my credit union. There has been NO HELP ETC from CITIBANK. I would NEVER refer anyone even if I did not like them. CITIBANK IS A JOKE AND NOT A FUNNY ONE.

THIS is a very serious complaint against their collector and representative. This is my case: I have a check payment that unfortunately forgot to sign and they are asking me to do an over the counter payment. But I do want to get my check first and I want to issue another check for the collection period. I have been always out of the country and every time I came back to the Philippines I can see that the check was still there. Everytime I call them to ask when they can pick up the check because I need the original check for my peace of mind, all the representative that I have spoke with said that they have reversed the charges because it is not my fault but after the end of the payment terms now a representative called me and asking me to pay all the charges per month that they are asking for me to pay it to finish the loan. I felt that all the representatives that I have spoken with are all liars and they only want to get the money.

I paid my account in full. Got the final total from the customer service rep and paid it off. Now I mysteriously get a past due punt of $32.00 so I call and they tell me it's interest for the month. They added it on after I paid it off. Do not do business with this company! They suck! Paid off account in full. Company tacked on $32 charge after total balance was paid and called it "interest". They Suck! DO NOT DO BUSINESS WITH THEM!

I am closing my account with Citibank today!!! I am beyond sick of this bank. I've been their customer for years. Every time I turn around, my bank account is getting ** DRY by some stupid fee - from Citibank. I'm even afraid to leave money in the bank because every time I turn around, there's some new FEE or "monthly charge" - charges to use the ATM - I got charged five dollars for using a "non-Citi ATM" when the ATM was a Citibank ATM - these sobs just think they're slick, that's all.

Today I came to Citibank to extract some money from my account, at first many ATMS were out of service. When I finally got access to one, I couldn't take $300 out of my account! Seriously is that too much money? When I have much more than that money in my account. Because if that I was force to do a long line, more than 40 minutes waiting on that line. The response from the cashier respect to the ATM was that she didn't have idea what happened with the machine. I'm been with Citibank for 9 years and I can see how year by year this company is getting worse.

I've been customer of Citibank for many years. I never bother them because I have my account well organized. Oh boy, but today I needed a favor and they had said NO to me when I knew they could of done it. Other incidents had happened in the past but I was trying to ignore, because I have a direct deposit. Till TODAY!!! I'm done with Citibank. The banker were about to favor me and the manager said NO. Be careful Consumers! Citibank is not a reliable bank when you need them the most!

Please don't open any account in this bank. They sent me a credit card offer 0% APR for 15 months. After first month they started to charge me interest on my car. I call. They just said I have to pay and I have to pay.

I deposit a check mobile using Citibank app on 9/30/15 the check clear. On 10/27/15 Citibank debit the money back out my account. Saying they never receive the money. I did 3 claims to know why all 3 claim came back with different results. So the final decision Citibank came up with is go to the maker of the check and bank to file a forgery claim so I got the maker and we both went to the the maker bank and the maker bank says they don't see no activity of any forgery because the check just came out on the maker account on 9/30.

I am going to cancel my Citibank account. Dealing with them every month for one issue after another is both time consuming and frustrating! Not posting my payment when received is the last straw. Are they waiting to post it after the due date to collect their fee? I don't know, but I am not going to continue with them any longer.

Since getting an account to replace my air conditioner last summer I have never been able to login to my account after I first registered. Every month I have made the attempt but there is some problem with my password, so I follow the instructions to reset it. After putting in my card number, the cvv, the last 4 digits of my social, the day month and year of my birth and my zip code it tells me "there is a system delay, please try again later", over and over and over again till eventually I do the payment by phone. If their website is never up (this scenario has repeated for 5 months now), why bother having one?

I applied for SCRA interest rate benefits and Citi automatically put two out of four of my loans into a deferment status with out my approval. I discovered this when I received a letter telling me that my loans were no longer in auto pay. I logged into my account to discover that two loans were in deferment and two were past due. I've been trying to get the problem fixed for a month and while they keep telling me they will take the loans out of deferment and put them back into auto pay, I'm getting harassing phone calls from Citi informing me that I'm past due.

I opened a IRA account in TX with Citibank several years ago. It's was very hard to get info on it when I needed it. I was told because I moved to NY that the banks in my area couldn't do anything about it?!? This has been going on for years. Even changing my address was a problem. Which I did in Bedford NY, or at least I was to believe so. Now I just found out it was traded to BB&T bank. I keep calling, but just get a new number to call. That and voice mail. I wasn't notified about the trade till after it was done, and now I can't get any answers on it? Looks like I need to contact my lawyer, and find a new bank. Guess some banks didn't learn from their mistakes.

I have an Home Depot account in which Citibank is the credit card provider. I also have another Citibank account, and have impeccable credit. However, I don't use the Home Depot card often. But did a couple of months ago. I get NO notification and after repeatable times of the site being down, I started getting calls from a number in which they did not leave a message. Thinking it was a telemarketer, I just ignored. Only to find out that it was Citibank. They defended their position of not leaving a message, and could not tell me why I didn't get emails regarding the Home Depot account, but did for my other Citi account. I've never dealt with a more rude set of customer reps, and such injustice from a company. I would discourage anyone from dealing with this deceptive and rude company. I can only hope they eventually go out of business without hurting more people.

I recently requested for a large withdrawal from this Citibank branch in South San Francisco. I was told to return 2:00 pm today and I came in a few minutes past. The transaction took close to 45 minutes with the back and forth. I overheard from the officer in charge, a Mr Mak, " Don't we have old bills?" So when the bills were finally shown to me, I knew what to expect. So I pointed out that I cannot accept the old bills because where I was traveling, a tear or a mark on the bill could make them reject it. Excuses left and right, unknowing that I overheard their conversation. I was told that they don't have the bills, etc and that I may have to return. I said "Okay, I can come back or I can just close the account." The change in tune, " Could you just give us time to go to the vault?" Such liars! While they were at it, "**!" was quite audible. This is the worst bank I've been to. So unprofessional!

I've been a customer for over 10 years and I have never been treated in such a horrible, disrespectful accompanied with systematic racism and harassment from a financial institution ever. July 27, 2015 I was a victim of cloning and since it was been a total nightmare. I've complied with all the demands they have requested from me, which also included updating all my information. I was issued a new card and monitoring for a few Weeks. Since then I've called 18 times for blocking my card. I've been in various upscale establishments and have been embarrassed due randomly blocking my card. Since I am not of same ethnicity, can you imagine all eyes on me when my card declines, knowing I have plenty of money in all my accounts.

In the last year I have been trying to pay my bill online and by phone, it does not work. Then they try to charge a late fee of $30. By phone they rejected my payment saying the routing number is wrong and charging me $25 return charge and $30 late charge.. Every month I am on the phone trying to straighten this out.

Citibank is the worst financial institution that exists in the United States. This ultra-capitalistic bank should be dismantled as it preys on its clients the same way a vampire preys upon its victims. Their interest rates are exorbitant and their employee's knowledge and treatment of customers is at best, poor. This bank is responsible for keeping many Americans below the poverty level - our tax money has bailed the bank out and they still practice risky behavior. It's time for federal action. I plan on suing on my own if I have to for this company deserves to be dismantled.

I have a business account with this institutions, big mistake. I contacted the bank for a missing check from my acc. From almost $1k, I did everything they told me to do, suppose after 4 days they will contact Wells Fargo which was the bank where my check was deposit, after 2 months and call them several of times. I went 2 times in to the Citibank. We fax 2 times the info, sign it for me etc. Today they said that they can help me, and that because I call to follow up, CITIBANK never call me or email me to let me know what happen. I'm moving my account to Bank of America. Bad CUSTOMER SERVICE, so disappointed.

Citibank makes huge profits charging late fees to U.S. servicemen on accounts they have no control over. Most servicemen are required to have government charge cards that they have no ability to use, but which the government can make charges on their behalf. Inevitably, the government takes 3-6 months to pay such bills, and the serviceman is left to pay the $29/month late fee. I would rather support a bank that finances Mexican drug lords or ISIS rather than one that relies on bogus charges to Marines for its profits.

I am an American retiree living in St. Petersburg, Russia because it is cheaper here. After half year of waiting I've got my first paycheck from Social Security at last. As I was instructed at the Consulate General, only Citibank accepts this kind of checks. I've been trying to open a checking account with Citi for half year by now. A month ago they accepted my application at last, but account has not been opened yet. In order to get news about the account, I have to go to the branch for tens of miles by public transportation because of terrible traffic there.

I recently became a new Citibank customer. A couple of days ago I deposit my first check at a teller location. I specifically asked the teller how long it would take for the check to clear. I was told two business days. On the third business day I checked online only to see that the funds were still not clear. I called customer service. I explained to them that I was traveling cross country the next morning and I made business decisions based on having the funds available on the 2nd business day. If the teller told me it would take longer I would have made different decisions. The customer rep then told me if I go to a branch at my destination I could have the Branch Manager do an emergency release of the funds.

Up to 9 months ago I was a 20-year customer of Citibank for both personal and business needs. Given my long-standing history and good credit, they offered me a low interest, no payment period, 200K business line of credit which I did not use for many years. After a decade I decided to use the loan to expand, upgrade and renovate my business. I used 177K to accomplish this task. Then 8 months later, I was informed by Citibank that my business line of credit would no longer be offered. I was given one month to select one of two option: (1) pay the borrowed amount in full; (2) sign a new contract with Citibank at a higher interest and only 48 months to pay off the loan. I had no choice but to sign. As a result I closed all my accounts with Citibank and found another bank.

Citibank is a racist bank. Totally applies the preference of treatment on their customers. I have already complained about the manager and the staff at the location of Queens blv and 39 st in queens, NY. This manager who's black as soon as she saw me one morning kept on saying "** Arabs" and "** you Arab" and "I hate Arabs" very loudly and over and over. She walked behind me back and forth while I was getting cash from the machine just so she can give me her racist nasty treat and spell out her hate towards Muslims on me. This happened many times before whenever I have to go there to get cash since it's on my way to work and back to home.

Citibank will not provide a reference letter I need for an F-1 student Visa. I ordered it 5 separate times. First I requested it be overnighted. Citibank said they would do it for $12. I was on the phone with the rep for almost an hour ordering, it never came. Numerous calls since then and they just say they will fax or mail it, but they never do.

I am not a customer of Citi but recently made a deposit to my daughter in laws checking acct. I had a deposit slip and the deposit was cash. Before they would accept it they made me give them my name, SS#, phone # and occupation. I asked to speak with the manager. I asked why they wanted this info and she said "We want to know who is doing business with our clients". First of all it wasn't business, it was money that my daughter in law needed. Second, what business is it of the bank? I was furious but my daughter in law needed the money asap and they wouldn't take the deposit without my info so I gave it. I will never go in there again and encourage her to change banks. And guess what? Now they send me credit card offers. They must be insane. I can't tear them up fast enough!

Citibank will not provide me with letter that I need in order to complete the closing on my house. My ex-fiance had me listed as an authorized user and has a very high balance. When he found out that I was really leaving he took me off the account in April 2015... Citibank is still reporting this on all three credit bureaus. My lender has requested a letter stating that I have been "deleted" from the account, but Citibank keeps sending letter stating that I have been "removed" and my lender will not accept these letters. Citibank states that their legal department will not allow them to change the wording to "deleted" and they stated that removed and deleted mean the same thing so my lender should just accept it. If the words mean the same then why won't they just change it?

They gave me a large limit, and I ran it up pretty high. I then made a huge payment to them and they reduced my Limit to the balance. Over a year later, I paid off most of my credit cards, sent them another large payment and they again lowered the limit of the credit card to what the balance was. Then they flagged me for being over limit! They do this which reduces my available credit to balance ratio and greatly harms my credit score even though I have NEVER had a late payment with them. Go with a credit union, I have had excellent service compared to this joke of a bank. They are NOT out to help you build credit, or even maintain good credit for that matter. I will no longer use any credit from this bank, they are horrible.

On Sept 09, 2015, I called Citibank to inquired about closing my account and redeem my 1065 points. The guy that answering my call told that after you closed your account you have 30 days to redeem my points. 1 minute later he told it's not 30 days any more it is 90 days. I was so excited cause I want to those points to redeems gifts for my family for their xmas and birthday coming up. After talking to that Citibank guy forgot his name, he transfer me over to Citi Easy Deals department to registered, all went well.

I accidentally deposited two checks onto another atm account and this rude manager I talked to was of no help at all and was so sarcastic. I just need help getting what I had worked hard for but he just went on saying that's impossible to be able to use the atm without a pin. But the employee at the explained to me that the atm has a timer or something and that bank manager was just so damn arrogant. I don't know if I will ever get my money but I'm sure hella angry with that guy. My card number does not end with ** it ends with **, so please whoever has the checks return it to the bank. Thank you.

There are fees that appear on my account for something called Account Care. I DID NOT sign up for this service/program or agree to this service/program. Citibank is applying unauthorized charges to my account and I'm sure many others without their knowledge. Are there any class action lawsuits against this??

Been a customer for years and always seem to have issues with bills. Their app malfunctioned and said payment wasn't sent when it was, then duplicate payments ended up being sent. Messaged them to cancel one of the pending, never heard back, they claim they never got it. Used online chat next. First rep said he'd be able to help refund, but then chat disconnected - that's when things got worse. Second rep said he couldn't help and just call.

Elsie and Minneth ** are sisters and reside in Panama. They are both non U.S. Citizens. Elsie ** is the owner of the account with Citibank for over 40 years, since she retired. She worked in the Canal Zone, and managed the Post Exchange Store. Upon retiring, AAFES deposited her pension in Citibank in the U.S. Elsie added her sister, Minneth to the account. She kept most of her funds in Citibank, but used an ATM card to make withdrawals from Panama. And from time to time, would ask for my help to fill out paperwork and make phone calls to the agents that handled the group of AAFES retirees from Panama. Elsie and Minneth raised me and had no children of their own. I am their niece, and daughter of their sister. Even though I moved to the U.S. I was always in contact with them. We would visit each other and remain close through the years. Elsie and Minneth prepared POAs in the event they were not able to care for themselves.

Citibank promised us a "Release of Lien" due to the fact that a Citibank employee forced a home equity loan on an 89-year old woman with advanced dementia. This incident happened January of 2012. Anna, the owner, died 3/22/13. Citibank targeted an elderly woman to make a profit for themselves. Citibank is THE MOST INCOMPETENT BANK in USA. They are EVIL. I hope Michael Corbat, Barbara Desoer, ** (the Executive Secretary), Michael O'Neill, Daniel ** and the hundred of other employees can sleep at night. Citibank's deception has destroyed our family financially. They abused a mentally incapacitated woman with financial exploitation. MHL-Article 81 states contracts entered into by persons incompetent are VOID. How sad. Run, don't walk from Citibank, before they destroy your life also!!!

I DID NOT authorized Citibank to take a payment of $4000.00 plus for KP health plan service fee around the beginning of 2015 which cost me overdraft fee two time. I didn't talk to anyone at Citibank or they send me a letter about my account been compromised. I have to find about the hard way by spoke to Citibank customer service (live person) of the transaction. How can Citibank (which is a multi BILLION dollars company) let that transaction go through when there is enough or sufficient fund in it. I have set auto pay max at $200.00 USD for my KP health plan. Now I have to think more carefully about service provided by Citibank because of this "BAD" transaction by them (Citibank).

I received my statement via email on August 19, 2015, the date that is on my statement for the September 13th billing. I went online and paid over twice the minimum on August 19th which cleared my debit account on August 21st. The statement said it was ready to be paid and I went online and made my payment. Now I'm being told that I made the payment too early and 25.00 minimum is still due. I made the payment when I got the statement. I called their Customer Service and I wish I got the man's name who I was talking to, but I was so upset that they couldn't fix their mistake.

Just received a Citi Hilton HHonors card on the mail and used it to try to purchase an item from a major electronics company. The over aggressive Fraud Division swooped in and denied the transaction until I could prove my identity. Unfortunately, they have in their possession a series of outdated phone numbers from a previous Citi account I had opened three years ago and these numbers transferred to my new account. Although I updated these contact numbers on my new on-line account, Citi insisted that I send them (via fax) my drivers license, copy of a rent or lease or utility bill, etc... so that they could confirm my identity. Sent them my details on Friday afternoon at 11:45 am and called back again on Monday morning.

I authorized Chase Bank to take a payment of $9,999.00 for my car loan around the first week of August, 2015. I also spoke to Citibank customer service (live person) to notify the validity of the transaction. I was assured by the Citibank rep. that there will be no problem and the transaction will go through. I made many decision depending on this transaction. However, I checked my statement on both banks (Chase and Citi) and I was surprised to see that the payment has been dishonored. As a result, Chase bank charged me a late fee, extra interest, and will report it to the credit bureau. When I called Citibank and asked for the reason why no one from Citibank called me, or didn't send me an e-mail or snail mail, they have no answer.

I've been holding on the Citi helpless line for over 1.5 hours and listening to very bad music. My corporate card was denied. Very strange and I want to know why. It took over 15 calls to get into the system and wait this long. Initially they just said, "We are experiencing a lot of call, please call back later," and hung up on me. This is NO CUSTOMER SERVICE. If I had it within my power to source another bank for service, I'd do it tonight! If you are a corporation looking for a credit service, bypass this one and go to American Express. My son's corporate service is with them and he has nothing but praise for the way things are handled. Don't straddle your employees with a car that just frustrates the heck out of them. They deserve better.

I made a $2000 payment on my account at Home Depot. I have receipt and my bank statement to prove my payment. Citibank and Home Depot say they have no record of my payment. Citibank proceeds to treat me as a delinquent account, harassing me with phone calls as to my non payment even though Home Depot acknowledges I have made the payment and has photocopies of the receipt and my bank statement. I am told the money is in transition back to my account and when the money is returned I am to come in to remake my payment. Citibank continues to treat me as a delinquent account as they don't share information with Home Depot.

They put holds on any amount of money whether that be $5 to half of your deposit, they will let bills come out your account without there being the funds in the count to cover it but yet you are held responsible to repay it. I currently waited 4 days to receive a direct deposit from my employers because my "bank" had an unknown hold on my account and no representative had a correct answer until 5 pm the Friday of closing, which now meant I had to wait through the weekend now without money and TV now cut off because the bill wasn't paid because no money!!!! Pretty sad they inconvenience a hard working minimum wage making mother of 3. I will not be banking with them anymore!!!

Citibank is the worst bank EVER!!! I will never bank with them again. Their 24 hour service does not know what they are even doing. I don't know what they are getting paid for if they cannot even help the people that bank with them.

It is no surprise to me (now) that Citibank is being flooded with fines, lawsuits and complaints. The customer services telephone agent lied repeatedly to me about a annual charge despite me asking him to verify what he was telling me with a supervisor. After I see the statement and call them to complain, they "cannot locate" the supposedly recorded conversation. I give them a few options as to how they can remedy the situation with the result being that I would be willing to keep the card, and they refuse. I was very happy with the United/Chase card but I needed American Airlines for some flights to JFK so I got the Executive Card. What a disaster! Please spare yourselves the agony and ignore Citibank cards in your future selections. I am very organized and meticulous about these issues. They outright lied to me.

Sent payment for credit card bill through bill pay. Got my statement, it was not on showing and I had a late fee and increase interest on my credit card. I talked to customer service six times and sent documentation of proof of payment via fax to Citi over two weeks ago. They confirmed after a week that they received fax. Talked to customer service supervisor yesterday named Emily and she promised to call me back with information. It never happened. Citi charged me interest last month even after I paid account down to disputed amount. I am sure I will get another interest charge this month.

After a perfect credit record with Citibank since 2003, I asked for a small increase in my credit. They declined. I was furious. I have a 0 balance on the card and wanted to increase the credit on this card for house renovations. It is probably a good idea to drop Citibank all together and if I need more credit for my renovations, apply to another company. This credit card offers a promotion with .99% (APR) monthly charge and a 4% balance transfer. That is a rip-off. Other companies have 2-3% balance transfers and 0% (APR) monthly rates. Wasn't Citibank fined 770 million dollars for cheating their customers? Yes! Drop this corrupt company.

On July 20th, my wife and I reported 71 separate charges incurred on our credit card in the amount of $99.99 each. These charges were incurred without our knowledge or permission in the prior 45 days and were apparently for a phone app and Google Play. We've since contacted Citi 3 times to find out why these charges, obviously fraudulent, are still on our card. No one can say anything other than Citi is investigating. They were quick to cancel the card, and send a new one with the transferred $6,999 on the card. Their customer service, ability to correct the false charges, or resolve the issue. In fact their customer service rep told us we owe payments and interest on the fraudulent internet/phone app charges until they can resolve. It is now August 3rd and on-going.

I have been using this bank for a few years. Over the last few months the above teller has cashed my checks. I have noticed she always seems bothered to be there. Despite her unfriendly demeanor, I am okay as long as I get my money (I'm not one for small talk anyway). This past Friday I had new teller who had trouble cashing my check. I informed her that the teller (Jazmin **) next to her has done it several time before. Jazmin would not make eye contact with me and shrugged the teller off, refusing to assist her. Then my new teller had to get assistance from someone else who again asked Jazmin what she does to cash my check and she refused to help her as well. I had to suggest going to another teller who has also done it before.

I DID not get my bill from Citibank in June 2015. I tried to call but could not remember my password from 2011. Got cut off. Tried to pay online, could not set up account because they had my old phone number and would not let me set up account. They claim I set up account to pay online. Total lie. Never paid bill online. Don't have online account - never DID. They are reporting to 2 credit agencies 2 months late payment even though they blocked access to my account. Requested negative report be taken off. They claim not their fault. Paid bill in full when they let me, now they are being spiteful. Thank you.

I have had an American Airlines card for about 3 years now. I typically make 2-3 payments on it a month, to pay as I go along. I had created an extra payment, but didn't go through my bank because something else pulled out at the same time. Citi increased my interest rate from 8.99% to 29.99% without telling me. I call in today to figure out why my interest rate jumped up 21%, and they said "because you don't make your payments." I open my payment history and from January to July of this year alone I have 15 payments. The customer service representative says "There is nothing we can do to help you because you are a huge credit risk..."

I am a customer of CITIBANK for more than a decade. However, they are least bothered about destroying the goodwill built over the period. Very pathetic customer service and redressal of customer complaints. Received sms regarding the dues and paid the same immediately. However, received statement showing over limit charges of Rs579.09 plus Service tax. I was surprised to see such charge. Either CITI should have limited the amount as per yr set limit or should have informed me to pay the excess to avoid charges.

I've been Citi customer for 15 years, mostly for savings. When I moved to San Antonio 4+ years ago, I made sure there was a branch across the street. I don't use the accounts and ATM too much, and use Chase for daily expenses. Citibank sold Texas branches. I needed money for down payment, and checked online how to do it. There were a few options, and I chose to wire the money to my account. After that action, I was kicked out from my account access. I called CS, and 3 different (outsourced?) agents messed my account so badly that I don't have pin and phone access code anymore. One of the geniuses told me he would set up FedEx to deliver my pin to my home. It was Friday, and he said "it's overnight". I told him "it's unlikely", but I was not sure FedEx would do it on Saturday. He said "yes, it would be Monday".

Citibank advertise to give me 5 percent off on all my Home Depot purchases but when I finished remodeling my home I never got my discount! When I called them the operator told me I can't get my discount because I already collected over $300 this year on my dividend dollars! I spend about $10,000 for nothing!

I have had to deal with Citibank to sell 14 acres to my neighbor and we started this process a year ago and it is still not done due to their terrible work ethic and their awful bureaucracy. People are rude on the phone. When they do answer the phone they do not call you back. They do not answer emails. They are awful awful awful. I would never get along with them again. I would never tell anyone to use them as a mortgage company.

The new policy at local Citibank branch offices is to require to show personal ID, give social security number, and provide your occupation. I'm amazed they did not ask for a passport. After years of making cash payments for credit card accounts at branch offices with friendly tellers without problems, they now require all customers to provide this personal information in order to conduct transactions in person. Is this legal or discriminatory? The real issue about this, for me, is the fact that Citibank has already compromised millions of account holders personal information through sheer incompetence and callous disregard for security.

I applied for a equity loan with Citibank at the beginning of June and I first made contact with someone on 06/05/15. I submitted all required paperwork on 6/8/15. I did not hear anything for about a week and I had to contact them to find out that the copies I sent were not clear and they asked for more paperwork, so I sent it right away and I was told it would be another 3 days. I waited the 3 days and then I was told to wait another 3 days after that. Another 4 days went by and again I had to reach out to them only to find out that once again supposedly the copies were not clear. Just to see what they would say, I sent them an image of the same copy from before, the exact one, and all of a sudden (it's very legible).

My husband and I, who are both over 65, applied for a Double Cash Credit Card online and after weeks of not hearing received a form that we needed to fill out to allow the Social Security administration to verify our social security number; we also needed to include a copy of our social security card?? So I called them and asked if, perhaps I had entered the number incorrectly...nope. The only thing I can think of is that we are retired and don't have "wages"...just retirement income. By the way, both of us have FICO scores of over 800 and have never been late on anything. We have no debt...tell me this isn't age discrimination. I'd love to know if other seniors are receiving this type of treatment.

Like another poster recently, I applied for and received a home equity line of credit. Five days before closing, a new banking rep (he referred to himself as my own personal banker) called me and said Citi had to pay off my credit cards and give me a $25,000 cash advance. Trouble was, a) I did not want a cash advance and b) I had already paid off my credit cards that month. I have a practice of paying off all my credit cards every month, bringing the balance to zero. The amounts that CITI intended to pay to the credit card companies were way off because they were based on a credit check 6 weeks earlier. (Doesn't inspire confidence in Cit.) One credit card amount they insisted on paying was one thousand dollars more than what was currently due. There was essentially no relationship between my credit card bills and the amounts CITI was going to pay.

I went into Citibank to pay credit card bill. Was told by Teller that Citibank now requires me to give the Teller my Social Security Number in addition to providing my Driver's License, all just to make a CASH PAYMENT on my credit card account! I spoke with manager who directed me to sidewalk ATM. I've never before had problem trying to PAY on my credit card inside the branch. Seems that Citibank wants to make it as hard as possible to make credit card payment. They almost forced me to miss payment deadline today, and insisted I pay outside. They close at 5p, and no Saturday hours. I will be looking for a better bank like Bank of America or Chase, where I may be welcomed INSIDE as a customer.

I applied for an account around the 13th. It took two weeks to receive the debit card. Then I had to call multiple times to receive the PIN, about five calls with their same generic "Sorry for this happening to you," BS. They don't care about anyone becoming a customer. They don't want or need our business. Then I had to call them over 4 to five more times to even ask about the welcome package. I don't know how many times I have heard it was sent on the 17th, no it was sent on the 18th. They didn't even know or try to know when the package was sent which by the way I have still never received and surely never will.

This is to inform you that my prepaid card information has been stolen and more than $2000 has been withdrawn from my account on July 9, 2015. I have made an in-person visit to Citibank branch in NYC immediately (since it is right next to the place where I live) and all they did was allowed me to use their phone to call the Abu Dhabi branch. My account has been shut down completely. I used my card maybe a ten times since I was in New York. I always keep it in a safe place and often check my balance online, so it was very shocking to me to find out these upsetting news.

Every months I have problems login on to this account. I call, re-register the account, pay the bill and next month the same bull. Customer service is very rude and there is no one who answers your e-mails. The first person you talk to can hardly understand English and you have to be firm to get to someone else. I just want to pay this card off and burn it. They are just so rude and think leaving you on the phone for over 15 minutes is fine.

I'm a merchant and victim of credit card fraud. I called a half-dozen times hoping to get someone with a brain. One even hung up on me. Serious problems with credit card fraud department. They are the stupidest untrained people I have ever encountered. I would never do business with Citibank if I didn't have too. They don't have a clue and don't work aggressively to combat fraud. I have them the suspect that I tracked down with a PI and they said call the police. Citibank's incompetence would be a good subject for 60 Minutes.

I have held a Citi card for 8 years, was never offered credit increase. Last year I was offered a citi double cash card. The rep told me to request increase, I was denied. Never a late payment. This year as I was about to undergo surgery I again requested increase, denied again. I emailed to ask why and was told someone would contact me. No one did. I called and was given a rep who proceeded to tell me it was something on my credit report. I explained I had seen some discrepancy and was in the process of disputing them. I asked again why Citi could not increase me based on my relationship with them and 100% on time payment record with my other creditors. I was told to try again when investigation was complete.

After closing my account they kept coming up with charges to my account. After I paid them off, they kept coming up with more charges. Before I paid them off, I asked them several time to reduce the interest rate and instead they raised it. This has been a nightmare. I would like to let everyone know that they will not work with you. Instead they will make your life miserable. I wish I could tell the world. The receipt I am attaching is a charge they came up with after I paid them off. They say it is a late fee, but on the phone the answering machine says that I paid on time??? I called them at 8:30am PT and they said they were closed.

Citibank owns or handles Macy's & Home Depot Charges. I am a senior citizen with health issues which caused me to retire from my job. I had financial difficulty because of this and my daughter passing away unexpectedly and had funeral expenses. I tried contacting Macy's Home Depot through Citibank to see if I could work out a repayment plan. They wanted no part of it. So I went to a financial help organization to see if they could negotiate with them and they were able to talk to them, etc.... But Citibank kept dragging their feet for months and months on the amount owed even though I was willing to pay them back on a payment plan, etc. So the next thing I know Citibank sold my accounts to a sleazy collection group and even though I was willing to pay they file a civil lawsuit against me. I would never again deal with Citibank, Macy's or Home Depot.

Well, I received another Citi Prepaid card today. Like usual, after activation, I would log in and create an account so that I can transfer money out. However, this time, I'm getting an error message saying" A valid routing number is required." After I entered in all the necessary banking info I called the number on the website (800-522-7458) and got hold to someone with strong Indian accent. After explaining the situation, the customer representative kept repeating the same message "A valid routing number is required".

When my husband died I called Citibank three times to ensure I could transfer the Citibank points we earned to my name with a new account. I was an authorized user. Today I called and was told tough you lose the points. I earned the points so why would I not be entitled to them? Why am I responsible for the bill if I can not redeem the points? I was lied to!!! Don't trust Citibank.

Took several weeks to receive my rebate gift card, $50. I tried to use it at several different businesses but it would not work. Found out that it expired shortly after I received it. Also told that I needed a pin #. I had one and when that was entered it said "pin # not recognized." Have called and called and cannot get a real person to talk to. Big time SCAM!!

I had a brokerage account ($100K) with Citibank for 4 years. All I gained was papers and headaches plus a little bit of loss. When I was trying to get rid of them, they withheld taxes ($18K). Following up for many months, couldn't get my money back because they forgot to enter so and so from the mailed form into their system. They promised to transfer the money to my checking account but they didn't. I would hope nobody ever gets stuck in such a mess!

I am using Citibank Debit and credit card from past 3 years and this is the first bank that blocks user accounts without notifying them. My account is Salary account and I just changed my company so they have made my account as savings account. There is no information call or Email I have received it from customer service. If user is not able to pay the credit card bill on date due to some reasons like out of city, the customer care will call and struggle the people till they make payment.

Opened a checking account online with Citibank. Called to ask when debit card would be sent and they said 5-7 bus days. Called today and was told account was closed and my direct dep would be mailed to me by June 30. No explanation why.

I don't even want to waste any more time on anything to do with this bank. To put a long story short: been with bank for 2 months and have had about 10 negative experiences. Enough said. We hold a lot of money with them and will now be banking with someone else.

I have been a customer of Citibank since 1995. I am a Citigold customer and have my personal, business accounts and mortgage/HELOC with Citibank. I have a 746 credit rating and earn over a million $ a year. Some of the worst customer service in the world!!! As part of a new HELOC arrangement Citibank insisted I pay off my credit cards out of the HELOC (despite the fact that I had enough money in my current account to pay them off) before they would authorize the HELOC (basically guaranteeing that I would spend money and so have to pay interest). I paid off the credit cards before I signed the HELOC.

Citibank is the only bank I deal with (and I deal with multiple banks) that could care less about their customers. I was a customer for over 20 years (until today) with Citibank and have never had a late payment in that time. I had a zero balance and a credit limit of $3,500 (I kept it low - I don't need much). I look online today at my account and they decreased my credit limit to $1,800 because of a tax lien Experian posted on my credit report.

Contacted Citibank to pay a personal expense that was accidental on my company credit card. Tried the website. It had glitches. Contacted them. No glitches on their side according to them. Requested to pay by phone and waive the $14 as a courtesy since I made 5 calls to them, was disconnected once, sent to wrong department and wasted 30 min of my time. Was told this is why they offer "free" online payments (as if the would charge you for an online transaction).