Citibank Reviews

Do not use Citibank or Best Buy! They will try to talk you into opening an account. We purchased a computer and was told by employee at Best Buy to do the 0 percent financing to come to find out they will take your bank information and withdrew money but never the correct amount to have load paid off then go back and charge you interest from the purchase date! Save your money and don't buy from Best Buy and don't use their financing through Citibank! Fraud!!!

Citibank has screwed me for the last time. I'm closing my account tomorrow when I can finally retrieve my funds. I thought I lost my wallet and reported the card stolen however I did not realize that when doing so I would lose all our access to my online account and up and be restricted from seeing my own account information or having any access it all to my funds. Even though I lost debit card being reported is completely separate from online logging on and password. They still without my approval or informing me took away my access and logging in to all my accounts so that I can see my information or log in on the app or website at all.

I have been a customer of Citibank for a long time and I have 8 open credit cards with them. They sent me an email stating they were lowering the credit line on one of my cards due to balances on my credit report. I called told them it was Christmas presents that I am paying off. I have never been late in all the years I had been with them and that my daughter (15) is away on a trip with that card for emergenices. They told me the system DID the review and that I would have to like reapply to re-establish my limit! ***Do not ever get credit from Citibank***. CEO Michael Corbat email is michael.l.corbat@citi.com. CEO Barbara Desoer email is barbara.desoer@citi.com. Stay away from this company. Chase is so much better!

This company is not good. Try to take my money all their time. Ask pay off statement. They don't want to give me information and keep Transfer to where department so I can even pay off. They are Devils. Away from this company.

This bank failed to protect my checking account. Even though I hardly ever write checks, someone hacked my account and stole large sums of money. They wrote number of small sums of checks. They failed to detect the theft. This bank is now blaming me and refusing to pay me large sum of the stolen money. That after 18 years of being a client. Disgraceful bank. I will soon move my bank account elsewhere. Will file a complaint with all the governmental agencies. AVOID.

I’ve accidentally pay 3K payment to a wrong Citi card on 2/28/18. I’ve been trying to get this overpayment return to me since then with out a success!!! Every time you call I get different story and at the end money never arrive??? The last I’m hearing is there is 14 days hold for a review? What? It’s a overpayment. What’s there to review? I’ve been with Citi card for 20 years and to be treated like this! Not correct at all! STAY AWAY FROM CITIBANK ALTOGETHER!

My fiancee resides in Fort Lauderdale in Florida, and a friend of ours has sent to me in Australia a total of AUD$30,000, BUT your USA branch has withheld these funds. These funds are vitally important to myself here in Aussie and would like to know what right you have to hold onto the funds for a week. I am demanding that you release them and I shall get the receipt number to give to you to send the funds to my NAB in Australia. You lot did this to me in 2016 so nothing within Citibank has changed, just got worse.

I will make this short. I have had to get a new password for Citicard many many times. I get a new one and the next time I try to use it, no good again. I know without a doubt that I am using the correct PW. I’m so tired of this that I am ready to close my accounts.

Well all other reviewers were correct. Unfortunately, I have to recant my positive review because Citibank apparently does not want positive reviews. Since I wrote that positive review they closed all my accounts. Discrimination at its finest. No reason given, some undergraduate out of school who has less life experience than my pet dog making decisions to hold payroll income that feeds my family. Legal fraud at its finest. All banks are the original fraudsters and the fraudulent reporting companies they form to make money from consumers by reporting inaccurate information by the bank, while both bank and reporting company are the same just under different entity. Thanks for discriminating against me and holding the money that feed my family.

Good day to whom this is addressed: This correspondence is in regard to my very problematic secured card process. I would like to say I applied for the card back on January 26 2018 I believe, the same day as applying for a Capital One secured card in the same manner. Without being notified the “security” deposit was removed from my checking account. That is of course a part of the process. After waiting the 2-3 week period for the card itself. I began receiving letters stating I had been approved etc. I began waiting for the card. Which until 3/18/2018 hadn’t arrived. On this date, 3/18/2018 I initiated a call to report the missing card. A gentlemen took the call after verifying me with a code via text sent to my cellphone. The card was then overnighted to me. Awesome! Except I have not been able to “verify“ myself to activate the card.

I call Citibank on my husband dispute. The damn lady supposed to supervisor. She is rude. Hung up on me. If question her she say she didn't have to my account so she couldn't answer me. If she get my faxed they been game ** that I they say, “Oh get the faxed.” Couple day later I call back they say they didn't them. ** business.

Yesterday we got our first Citibank Visa bill in about a year. It contained a $25 late penalty on a bill we never received. We never use this credit card except as a backup, and we do not expect bills on this account. I pay all the bills and was not looking for this one. My husband, without my knowing it, mistakenly pulled out this card and made a purchase was for $41. Hence the late penalty was more than 50%.

I've been banking with Citibank for 7 years. I am called a loyal customer by Citibank, but every single month something new happens and my experience with them deteriorates. I've been very unhappy with the fact that I always need to be transferred on the phone and I need to explain my issue to every single customer representative. Yesterday, I transferred funds to the closed account by mistake. I called Citibank right away to have that process reversed or stopped. I was told after spending 45min on the phone, that the funds will be posted on my account after 6 am. I called next day at 3pm and the funds were still not processed and the funds were basically frozen. I couldn't use my own funds!

I have been, what they called, a loyal customer at Citibank for many years. One day, I got some letter informing that my accounts were going to be closed. Upon receiving that letter, I called the phone number mentioned on the letter. I talked to nice people telling me that I should not worry, there were no notes on my account and that everything was fine. I kept receiving the same kind of letter for 4, 5 months, kept calling the customer service upon reception of every letter, went to the branch at least 2 times and kept being told that everything was fine and that they was no reason to worry...

I make monthly credit card payments online. In Feb I paid the full balance indicated, to zero balance. In March I received an "emergency" text from Citibank. Apparently, they added $4 interest to account after I paid full balance, without informing me. I spoke to the agent by phone about the $4 balance, and was asked to pay $4 using a bank account always used for payments and agent verified the bank acct #. The agent then used wrong the bank acct (one no longer active) to pay the $4. Citibank accused me of being 2 months behind on a payments on the card, and refused to consider their error that now shows negatively on my credit report. Never use Citibank for anything!!! Horrible customer service!!

Open a checking account with Citibank on 2/21/2018, and made deposits on 2/22/2018. On 2/26/2018 I tried to access my account on my cellphone and found it was unavailable. During this period, I never got any message, email or letter to notify me about my account. Then I went to Citibank local branch immediately for help. One lady checked my account and told me there is a restriction saying the check I deposit through ATM without a date. She had to make a call and see what to do next. After almost one hour waiting, I finally could speak with a live rep. He told me I had to wait for 10 business days for their fraud department to investigate it. I called a couple of time and they all told me about the same thing. Then I decided to wait for 10 business days to see.

I do not know how these are all one star reviews. I did see that many of these reviewers have had accounts for 20-30 years! Do not let one miserable representative let you down. I have banked with them all and Citibank is by far way superior than any other bank. The customer service and technology alone is years ahead of BoA, USBank, and Wells combined! Once again a few tool reps and dozens of unhappy customers. It’s not even the reps sometimes it is the the faulty governing of the inaccurate reporting from Early Warning and other shammy companies that report nonsense to make money. That’s the new business these days, reporting, as if the three idiot companies weren’t enough inaccuracy there are 100 more with reps that don’t know how to boot a computer let alone report credit information accurately. Don’t be mean cause then they will flag you. But people please leave Citibank out of this.

I went to the ATM on March 2, 2018. When I entered my pin number the first time the machine rejected my debit card back to me I tried a second time to be sure and the same thing happened. I tried again the third time the same thing. I knew something was wrong but, I didn't know what. I thought my check hadn't been deposited in the bank. I have been using the same pin number for over 2 years. I left, the ATM machine came home and called Citibank. First I asked them the balance of my account. He gave me the balance then I knew the funds was there. He said his name was Frank.

How do you spell incompetent? I spell it Citibank. I was scammed by an international company in 2014 & 2015. I have attorneys working on the problem, but I needed some documentation from Citibank. There were other banks involved. Citibank's share was $19,500.00. So I sent letters from my attorneys and other detailed documentation to all of them. When I knew what the answer would be, but I needed it in writing to process my case. The other banks responded in about 30 days, so NP. When I called Citi the runaround was ridiculous and they said they never received my documents. Well I have the Proof of Delivery. Then they told me I sent it to the wrong address. Well it seems a corporation the size of Citi would be able to forward mail internally.

I have applied 3 times within the last year to Costco Citi card and was denied. I have no loan, and have good credit score (>710) and have a job with good salary. I have already a credit card with another company for more than 2 years, and wanted to have Costco Citi card to get the benefits of cash back at Costco and Costco gas stations... I am so sad that Costco opt to choose to be affiliated with this bank, since it has turned away a lot of customers... My purchases have significantly declined from Costco. I am not interested anymore in Citi card, once they know how to respect their applicants and to review their records accurately then would be happy to consider them again.

Absolutely worst bank ever... Have been trying to pay off my credit card account in full for over two months. I refinanced my home, and the mortgage company sent me checks to pay off 5 accounts/credit cards, etc. All... Except Citibank. Where extremely straightforward and easy to do, with my respective accounts showing ‘paid’ within a few hours of sending the checks. Citibank, however, refused the check. What began then was a over two month phone battle, wherein they lost the check, couldn’t verify or find it. And told me they hadn’t received it. It wasn’t until I contacted the Post Office and received a tracking number as well as date, time and person that had received the check. Only then did Citibank admit they had the check... Weeks earlier.

My son called to dispute a purchase from a fraudulent company. He was informed to cancel his card in which no monies will be taken from his account. The order was not pending nothing. Following a Citibank employee advice he canceled his card. 11 days after he received the new card 5 days later the money was withdrawn from his account without prior authorization. My son again doing the right thing contacted Citibank explaining over and over what happen. He requested a Supervisor whose name is Slivia. She refuse to provide any additional information about the branch she was calling from began to twist his words and blame him as if he was the theft. There was no getting through to her.

I had got a Citibank credit card several months ago and had been happy with it. We paid early and more than the minimum. Then last month, my bride had her card declined at Marshall's. The purchase was not big. We went on vacation and forgot about it. When we came home we had received a letter stating that they were concerned about suspicious activity. I called "customer service" and that is where the nightmare began. (In the meantime, I had changed my phone number and not updated it with them).

Disputed a charge. Vendor provide documentation that had NOTHING to do with the dispute. Citi closed the dispute and awarded the vendor the funds. THEY STATED that as long as they got Anything back from the vendor I lose! I said "you mean they could have send you a birthday card in response??" and CS said, "Yes! All the vendor has to do is answer." Needless to say I shut down 3 accounts.

So Citibank blocked my account currently is in closing process. They told me that they're closing my account because I have card claims too many I guess but because my card is lost or stolen. When Citibank vow to protect my money my gas, rent and power is due and they're telling me that I can't get my funds because my account is in closing status so I have to wait for them to completely close out my account which can take 30 to 60 days and they can send me a check but it's funny how all of a sudden my account get closed when my taxes is coming into my account. Over $3,000 that I can't touch because Citibank wants to be **.

I had a Citibank Checking account and a VISA card (Costco card). I received a letter in the mail saying that after a review CITI has decide to close my account. As a background, I am a NASA retired Ph.D. researcher. My last position was the Technology Manager for NASA's Mars Program. I worked at the Jet Propulsion Lab, in Pasadena for 31 years. My credit rating is 833, I own a home with zero mortgage, and in 2017 I charged $70,000.00 to my Costco credit card and paid the monthly payments in full every month. At the time they closed my account I had $10,000.00 in my checking account. Just like another reviewer said, they would not tell me or my local bank rep why they closed my account. Feels like living in Russia!!

I was a loyal customer of Citibank for over 30 years. Suddenly, over the past 3 weeks, Citibank has been closing, blocking, unblocking, suspending my account, limiting access to my own funds. They never notified me of any problem and never notified me of these actions either -- they just did it. My local Branch Manager is diligently trying to help me but she cannot help because even she, the Branch Manager, cannot EVER reach a person in the "Back Office" which she says originated these problems. Everyone in my local branch knew me by name and were supportive when I renovated my house. Now these workers are utterly powerless against their own senior management.

I sent a Citibank check to my cable company for $215.00 in August, 2017. A couple of weeks later, I learned that the check had been washed. Someone else's name replaced the cable company's as the recipient and the amount of the check was increased to $815.00. Of course, my signature remained and the check was cashed. A representative at my Citibank branch started an investigation which I thought would recover the money I had lost. I heard nothing about this matter after she did and I contacted Citibank by phone in December. They told me that there was no follow up to my complaint and because of that, the case was closed.

Citibank business banking tells every customer online, to not give out banking information, for fear of identity theft. We received a phone call from the East Coast, where caller said they were from Citi Business Banking and needed information on our company and CEO/Pres. We refused based on identity theft fears. Then we received an email on a few occasions, stating to click the link and answer the questions, or to call the number provided, asking for the same type of confidential information. The President of our company called, but it was to the East Coast, and the questions they were asking us, were again confidential in nature, so the President declined to answer. The President here, then contacted his Branch Manager, who said he was unaware of such a questionnaire, and that he would get back to us with more information.

Another horrible customer service experience with Citibank. Their year end summary is inaccurate. I just spent 40 minutes, mostly trying to log in to my account, but there were repeated problems just logging in, and I had to get to the supervisor level just to do that. The original problem was never solved, and so after 40 minutes, I gave up.

SCAM SCAM SCAM--Benefit cannot be utilized because small print says if you've had a previous illness that's a pre-existing condition---SCAM. Bad news because you think you have coverage and don't buy any.

Citibank was fined 70 million dollars last month because they had not complied with the bank secrecy act and anti money laundering act. Their knee-jerk reaction apparently is to close down accounts. We have been customers almost 30 years. Everyone in the branch knows us, they know we are building a house, they know us by name. We have received letters from them and taken them into the branch to find out what information they needed. We have given them the information they requested.

After doing business with Citibank for over 20 years, the bank closed our business account due to "insufficient documentation for Know Your Customer program". Well you'd think after 20 years of doing business with the bank, they'd already "Know Your Customer (KYC)". I complied with their request in December 2017. In mid-January 2018, we received a nasty letter stating they would shut down our account if we didn't comply by February. I called, spoke to the consumer dept. and the KYC department. They couldn't open 2 documents from my original submission. Ok, no problem. I sent the 2 files via email, stayed on the line with the person there (ANNA) to verify. She had no issue opening the same documents I had previously submitted. She verified all was fine, no need to send anything further, all was received. I heard nothing more via text alert, phone call or email. Great.

I canceled my Home Depot Citibank card. I then did a balance transfer for the entire amount. I spoke with an associate to confirm. I then started getting bills for a hundred and something dollars. I called and apparently they added on all the interest for that next month, after the balance transfer. I called and they told me basically too bad, but after long convo, they agreed to get rid of it if I paid 34.16 (which I shouldn't have had to do). I called back to pay and the lady had no clue what the other person had said or promised. She told me she'd put the credit on it and It should say zero when I log in. Of course it didn't. So I waited a few weeks and called back, and spoke to someone who said it would take a billing cycle. I asked her to please make sure I don't get a bunch of late notices, and she said I wouldn't.

I was a victim of fraud on my account. I was out of the country at the time as well. I am a early paying customer and have never been late with payments until this incident on my account and was unable to pay any of my bills. As soon as my account was sorted I paid. I got a late fee, and tried to get the fee waived. Citibank refused to take care of the late fee due to this circumstance (which I have proof of). They told me I was "ineligible" for a fee waiver... A VICTIM OF FRAUD IS INELIGIBLE FOR A FEE WAIVER. I was so floored and disgusted.

Received a letter from Citibank KYC Dept (Know Your Customer) first week of January 2018. Contacted their KYC dept and was told they need to verify email addresses and signers on the account. I filled out the forms and emailed them. Then to be sure I went into the branch and had a Citi Business Banker call KYC and verify that the info was received and it was. Two weeks later my Citi Business debit card will not work in the branch to deposit a check. The teller told me it was cancelled. I then sit down with a Citi Business Banker again (the same one) and she calls the KYC dept. They say they received the info, but my card was deactivated anyway.

We have been Citibank customers for 17 years. After receiving a letter a few weeks ago about them missing my husband's employer info we called 3 times only to be told they showed no record of the letter being sent. Then last Saturday they block our account without any notification. The past week I’ve called KYC 10 times, sent the info via fax and email twice. Was told it was rec’d and in process. Then today (Sat) they without notification close our accounts and liquidate. We have no way to pay our bills or mortgage. This is gross misconduct on Citibank’s part! Don’t bank here!!! Leaving after 17 years!

Citibank has repeatedly placed unreasonable blocks on my only access to my account (online and ATM cards) leaving me stranded overseas with no access to my funds multiple times. Despite providing all information that was requested through their secure email and phone calls, my access has again been blocked and there is no certainty when the problem will be resolved.

This bank is the worst, their business hours are terrible (opening at 10am closing at 5pm by my home). A lot of people do work evenings you know! This makes it impossible to go to the branch to resolve any issues. Been waiting for my new debit card for a week now after I was promised 1-2 day shipping. Nobody never knows anything when you call their customer service number. Really considering finding a new bank to bank with.

Citibank has closed all of our accounts without any warning or advanced notices. No explanation can be provided over the phone either from Citibank customer service. I am waiting for some kind of correspondence due to the letter I sent them. We have excellent credits and long term membership. It is very unusual for a well known bank to do business this way. I sure will not support this bank and will not use their credit cards in the future.

Have been trying to close/transfer an inherited IRA account for 4 months now. I've jumped thru all their hoops but still nothing. Responsiveness - HORRIBLE, I have to email and call weekly. Say they'll call, then don't! When ask to speak to a manager - they "don't have any" yet they constantly have to run things by their "management team". Has been a time consuming nightmare I would not wish on my worst enemy. The branch people are useless and have no authority - but they will bend over backwards to take your money!!! Citi has been my primary bank for 20 years, but after this all funds will be moved to any other bank! There is a reason their name rhymes with **bank...

I have been with Citibank for 10+ years and I am thinking to move all my accounts out! Just for today, here are the bugs: (1) Citibank business online will not allow setting up a recurring payment... There is a bug on starting date! (2) Citibank business Popmoney does not allow setting up a recurring payment... There is a bug on recurring options! (3) My personal Citibank account suddenly does not log in anymore... I had to call to change my password. (4) I called the customer service to help its dying IT department... They cannot verify my account! And would not take a note for their IT people either. Last week, I went into a Citibank; they do not handle business account?! I had to go to another location. I am spending too much time as if I am working for Citibank! OMG. Is Citibank going through bankruptcy? Very shaky bank.

I made a payment on the automated telephone system. For some reason it didn't go through. I tried to resolve the matter with CS but the lady had a thick East Indian accent which made it nearly impossible to communicate. I asked for a supervisor and she told me none were available. I tried to reach out thru the message system online they wouldn't hear me out and didn't accept any responsibility on their end. I tried contacting the BB and the FTC to reason with them but they still kept applying late fees to my account. They are full of it.

Citibank has always fallen short here and there. They put very minimal limits on what I could spend on my card. 1,000 limit, when my rent alone is 5,000. But I looked past this. Big mistake. I went to the ATM on a Saturday. It was URGENT I get the deposit into my account, as I had rent overdue. To make a long long story short, the ATM ate my money. It spit out a receipt with no explanation but sorry, we are unable to return your money at this time and a phone number. Pissed off, I called the number on the receipt assuming they’d immediately connect me to customer service. Not the case. As per usual, I waited on hold over AN HOUR! An hour!! When she came to the phone, again I could barely understand the lady. They must work with Asian gals. Ineffective and overly apologetic with no resolution. Lady, I don’t want your sorry. I want a solution

I had an item I had to sell and I advertised it online on an app called OLX. After I had attracted a buyer we talked about using Citibank to transfer the money into my bank account after I posted the item. I soon got an email from Citibank saying this action can only be verified if I send them proof of postage and am not allowed to show the buyer until authorized to do so. After I sent them the proof of postage they immediately responded by saying that it is going under verification and the money will be credited to my account within 24 hours. I waited until the next day to find that I had still not received anything. I talked to the buyer about this and emailed a complaint to Citibank.

I signed up for Citi's checking account since I already had a credit card. Signing up was easy as pie. Getting money into the account was, and still is, a damn nightmare. First, I tried setting up direct deposit. I got the routing and account number from customer service, and gave it to my employer. They got a notice that the deposit was rejected, so I would get a paper check that pay period. I called customer service back, and verified I had given the correct information. Getting a bit annoyed. So I try to mobile deposit my check since I don't have a branch nearby... deposit limit is $500 for new customers. To recap: Citi won't let me direct deposit or mobile deposit my paycheck. My only other option is to mail it in. I ended up using Ingo Money (another annoyance) to put my check in my PayPal account so I could take care of bills.

Companies that lie and give false information regarding their rights to dispute a credit card charge should be sued for malfeasance and fraud because they seem to imply that the vendor is right rather than taking the time and effort to stick up for the customer. I have been waiting for some time to hear via mail how my dispute is going and Citibank has failed to notify me via mail in spite of the fact that I provided my current mailing address. I currently am out $1,000 and definitely thinking of filing a suit against them for failure to stick up for me - their customer.

I placed a formal complaint against employees on a recorded line on 04/2017 and I was told they will investigate and let me know the results, after a few months I called and I was told that they didn't made any decision yet then I start to call on a monthly basis but I received same answer! On October 2017 I start to ask a copy of the script. I was told we will make a request. NEVER received. I called end of October then November & December. The answer was the same. They will make a request and they didn't make any decision yet and whoever answer the phone says they can't contact that dept. only email request and I asked if I could speak directly with them. They said NO after I was mistreated by Citi employees.

I have been a Costco customer for 20 years and I really dislike the Citibank Credit Card they transferred their members into. I also feel that after they did that they stepped out of the picture and want you to complain to Citibank. Not them. I handle all the bills in our home. My husband wants it that way, so he has made me an authorized user on everything. When Costco had us with American Express all I had to do was pick up my home phone that was registered with them and the recorded message would greet me by my first name and ask what they could help me with, when I said I wanted to make a payment and I was transferred to a live agent to do so.

I just returned to live back to the US I was a client of Citi year 1999 to year 2003, never had a great experience just because it is popular. I recently came back and went there to open an account one for me one for a new corporation. My new company designs in the USA and manufacture in Asia. I deposited a personal check to open the business account for 5000 Us dollars. The purpose of that was doing a wire transfer of 3700 US dollars to China and leave some rest in the account. I was indicated that I can perfectly do it over the internet. So I did it. Transaction was not approved but also went to the fraudulent department. So next day I went to the branch with my id and ask them if they can do it. They said it is the same. They need to verify things so is better I go home do it there and keep waiting on a call. I did it so. Transaction again was rejected so I called to the fraudulent department.

Gave Citibank my correct banking information and they claimed the bank kept rejecting the payment. The money was in the account. The bank says they have no reason to reject the payment when the money was there and that they were not the ones that would gain. Citibank charged return fees and other fees even though the account number, address is correct, and the funds is there. Talked with both Citibank and my bank. I honestly tried to make the payments over the phone with both companies. Citibank also refused to drop the return fees. My payment was timely. This happened two months in a row. Illegal fees are being added to my account. Scam. Citibank is the only creditor that has this problem.

I have been a member of Citibank for the 9 past years but few weeks ago they closed all of my credit cards accounts, and a checking account for no specific reason. Only thing I got from them is the letter, after my account already were closed, that stated closure of my account without specifying a reason. I never miss a single payment and always kept my balance low on all credits cards. And now my credit score is ruined by the CITIBANK (credit score was 790 and now 640), and the most upsetting thing they don't care, at least they should tell why they are closing accounts.

My first review of Citi Card CService for 7 yrs.They are good to you as long as you don't use/ask for their so called "beneficial" services, like personal consumer protection, but just pay your bills. I filed a claim to reverse the payment of $96 to AirBnB, that supported a dishonest host, that ran a roach-fested apt, when I canceled my reservation within an HOUR after booking. Citi Card (I have two CC accounts w/ them), after I submitted email with cancellation details, dragged for 2 months w/ their response, after emailed me that they won't reverse the payment from the merchant because I "agreed" with their cancellation policy. Sure, if I didn't, I would not be able to book to begin with. I didn't have time to read horrible reviews about that host property, which AirBnB chose to ignore for months.

OMG. I HATE, HATE, HATE Citibank!!! Their fees are ridiculous, and their customer support - well, what a joke. I've been a customer for 2 decades and they still charge me for every little thing. For reasons I won't mention, I can't close my darn account with this horrible bank for now and need to put up with their crap. I would never EVER open an account with these crooks ever again.

Citibank is one of the most unethical companies I have ever dealt with. Entered into a settlement account and paid my balance in full (as I was told by 2 representatives). Then they call back to tell me I owe more. Do not do business with this bank... Use a credit union.

I opened an online account about 3 weeks ago and I am still trying to get online access. I created an online access with my original info and few days later wasn't working saying they have a problem and try later. I tried for days and the same issue. I decided to call and they said I had to create a new account with the new ATM number. I told her I didn't have it with me and she said that is the only way to create my new account. I got my ATM card and decided to start the online process... the Pin was wrong and I called again. After 25 minutes the lady told me I didn't have the pin and I need to go to a branch. I explained to her that I opened a online account because I didn't want to go to an any branch. She said that was the only way. I said if I go to the branch I will cancel the account... that was fine with her.

After 3 and a half year with Citibank, they sent me a letter and closed my account. When I asked for the reason, it was a very stupid silly reason. I will never use Citibank in my life. I use big banks and never had any issue. I will never recommend Citibank to anyone. If you want to wake up in the morning and find out the bank sent you a letter saying they will close your account, then choose Citibank.

Someone stole my identity, called the Citibank call center, used my information and transferred all of my money out of my checking account, into a linked Preferred Money Market Account. Then, opened by phone, a joint savings account with me. Moved the money from the Preferred Money Market into the newly established savings account. That person then went into a branch and withdrew the money. I did not receive any alerts, no one from the bank checked with me if this person should open a joint savings account with me and there was no alert when the money went missing.

I called "Existing Customer" phone number assistance and someone with a foreign accent answered. It was like explaining into thin air. He did not listen and just rattled on like a recording. I checked if he was a recording by asking a question so I found out he was a real person. I tried to explain my problem but he wasn't listening. I emphatically said "LISTEN TO ME" in order to get to him, and he hung up. I have had many occasions to call Citibank support because their website never worked for me. I am not exaggerating that I have been calling each time I try to log on. I do all my businesses online and access many websites and only the Citibank websites give me trouble. The irony of this is that I want to pay my bill. So what I will do is stop paying and just wait for them to take notice and contact me directly. I am glad that Hilton Honors is now being taken over by Amex. Perhaps it will be better then.

Home Depot uses Citibank to issue $100 Visa credit card for damaged freezer delivered in Oct 14 2017. Due to damage on the appliance, Home Depot agreed to issue a $100.00 Visa Gift Card through Citibank. Yet Citibank has not processed two times and want to take another 30 days to do so. It has now been over 8 weeks, and Citibank cannot tell is if it will be issued in 30 days or not. I give Citibank on a scale of 1-10 a Minus 0 ZERO!!!

I had 6 charges of fraud on my card recently. I called and spoke with Agent #1 on Sunday. She assured me they would file this with their fraud dept and have a new card to me by Tuesday, via FedEx. On Monday I spoke to Agent #2 about the additional charges saying I spoke to the company who submitted the charges myself and to make sure they were investigated. It's now Thursday and no card. I call and speak to Agent #3 who said it will be 7-10 days before card goes out. Asking to speak to a manager, the manager said it would be mid of next week before card will show up even though it is still in the warehouse and has not even been mailed yet!! I also have no level of comfort that the fraudulent charges will be removed. Their customer service team needs additional training.

Don't bother with this bank. As a new US resident, they gave me hard time opening an account and a secure card. Their staff is hardly professional. I should've checked the reviews online before going with Citi. My friends went through similar journey with other banks and did have any of the issues that faced with Citi. Don't bother with them. Their internet banking looks like something from the 90s.

They have such a miserable system that I stopped using my credit card with them for some years. I kept it as a backup, primarily because I have a lot of points. I recently needed to use it again, but couldn't find it, so called the customer service. Punched in my ss# 4 times, answered a string of security questions. But they couldn't verify my ID because I have a new phone number now that is different from the one they have in file years ago! Can't replace the card, and can't close the account until they "investigate" the account, which has no definite time frame. Stay away from this bank. From online account access to ID verification, they are the most incompetent bank that I ever dealt with.

Their phone centers are staffed by failures who are unhappy with the totality of their lives and express it through the tone of their voice when talking to you about how to open a checking account. Due to an unsatisfactory chain of phone transfers that failed to resolve a mistake they had made regarding my checking account, I have stopped paying my Citi credit card bill entirely as a punitive measure. When they call weekly to remind me to pay it, I will now tell them that when they go back and listen to the recording transcripts of those phone calls, track down the problem, and make it right, then I will consider starting to pay the credit card bill again. Otherwise, they must not want their money too badly.

I opened a Costco Citibank card for the rewards and extended warranty, the credit limit they gave me was extremely limiting compared to other limits ($10k vs $27k for Discover, $24k BofA, $20k Chase, even another Citicard is $18k.) They said don't worry, I can get an increase when my card arrives, however they now want to pull my credit report (hard pull) a second time in 7 days for the credit line increase. I am going to not accept the terms of service so the account disappears from my credit report, and cancel my Costco membership (Costco did nothing wrong) Citi is horrible to deal with, credit supervisor even said the "credit system is messed up"... And this was the credit supervisor. I will probable end up canceling my CitiAA card because of this. RUN away from Citi

We've been with Citibank for over 17 years and they sold our mortgage to Mr. Cooper. Why do banks do this?! I don't know this company, but from what I've read here, I expect problems immediately. I've always done my own escrow account, never one late payment, paid off four mortgages. Seriously this pisses us off!!! Now I have to 'trust' that my balance going forward is correct, I have to 'trust' that Citibank forwards my payments correctly to Mr. Cooper, I have to 'trust' that Mr. Cooper isn't going to demand an escrow account, I have to 'trust' that all my end of year information is correct and handled in a timely fashion. Next mortgage will never be with Citibank and from what I can tell, not staying with Mr. Cooper for long. I'm opting for a local Credit Union so the money goes there and stays there and supports my local community. You wonder why people hate banks and mortgage lenders? This is why, quit buying and selling mortgages you greedy B's!!!

I have been downloading my statements monthly to review and check against receipts. Now they have changed the download so I cannot edit these statements with comments or highlighting. This makes reconciling purchase receipts much more cumbersome. The document says (SECURED) and I can't change it. I called Citibank and they have made this change on purpose.

Called regarding charges that were fraudulent. Operator said I needed to pay them because I gave trial offer authorization, called back different operator took care of. Had fraudulent charges - took 2 weeks to get replacement card sent to wrong address, then never shipped to correct address when notified. Called back today about another incident and got operator with poor English, not the first time, finally got so frustrated just hung up. Customer service plain sucks! Going searching for other card options. Just not worth the headaches. Used to be great to deal with last few months. Customer service has been bad in my opinion.

Citibank stole three of my credit cards. My Chase card was tracked back to the Citibank office in Maryland and was being used at Citi's main office. My Capital One credit card was intercepted by Citibank in Topeka and was overdraw. That was a 20,000 limit card. I've talked to at least four other people this has happened to. They intercept the codes in the mail and reorders them back to Citi as their bank cards. I'm out over 65,000 with my last Barclays card they intercepted. Someone please help prosecute these **. They get away with it because they redeem the cards into their institute, Help please.

Similar to the msg below recently posted by Jan, Citibank closed our savings account due to inactivity. We received a letter from Citibank, so we went down to the local branch and used an ATM to deposit money. But we deposited into a LINKED checking account whereas Citi requires activity in EACH account. If you have two accounts with Citi (a checking and a savings account), Citi will close your saving account even if your linked checking account shows activity. Citibank never called us on the phone or sent us any email, they just sent a letter and then closed our account. When we called them, they told us we needed to have a transaction but never told us it had to be in THAT account as opposed to our other, linked account. We now have to figure out how to get the money back from some state agency.

I had a Citi card with a decent limit up until about 5 minutes ago when I closed the account because their customer service is terrible. I have had the card for years and have paid off the account in full. My disappointment stems from the foreign customer service rep and the system in which they deal with fees. I had a domain renewal charged to the card which had a $0 balance at the time and I did not realize that card was on file so I was late to make a payment. $105 in fees later, I respectfully requested that one of the $35 fees be credited and I would pay the rest in full.

New customer to Citi. Deposited my paycheck last Thursday, still no available funds. They gave me $10 available out of my check. I understand I have a new account, therefore they hold the funds longer. But come on!!! A week and still cannot use my funds from my paycheck is very frustrating. Can't pay my bills, can't eat, cannot afford to do anything. What really grinds my gears is they told me it would be available today AT THE VERY LATEST, guess what, it's not. I called and all they offered me was an apology For receiving Incorrect information. Screw Citi. I'm closing my Account and going back to US.

Last night 10/23 I received an email from Citi entitled Notice of Account Closure and for me to go online and look at my account for a notice. I did this and nothing new was on there. So I called Citi customer service. I was told that since I had not used my account in 24 months that it would be closed if I didn't use it by 10/28. On 10/24 I decided to use my card but decided that I better look at my account online again for any messages. There was a message on there this time that my account was closed. So I called customer service again and talked to a manager. The manager said that the account was closed but that they would be glad to take information from me and review it to see if I qualified for a new account. This really made me mad. But I reluctantly gave her my full name and SS#.

My overall experience from Citibank has been unpleasant can I get so frustrating when you want to solve a problem with customer service you have to speak to a foreign representative because they're too cheap to hire people in the United States to handle their affairs. Heaven help you if you don't have a checking account because no representative in the banks will talk to you because they claim they can't access your information. My recommendation bank somewhere else.

Citibank played a very big part in ruining my credit. I was a customer with them for a very long time and in very good standing. Last year I was diagnosed with a brain tumor. As a result of having this tumor, I unfortunately got behind in a couple of payments. I had been making these payments for years without any problem because my credit was extremely important to me. After my surgery, I immediately got back on track. Citibank didn't care about my circumstances or the fact that I had no control over falling behind (for a brief time) or that I had been with them in good standing for so long. A company that does not care about their customers is not a company worthy of doing business with.

On 10/1/17 I made TWO separate payments to Citi via their online app. I only received one receipt reflecting one payment but my bank withdrew the TWO payments so I was fine with it. BIG MISTAKE. There was an enormous amount of confusion to follow and it took me calling 6 times over the course of 8 days before someone at Citi actually took the time to investigate. Her name was Charlie and she was wonderful. I'll get to that in a minute. I called Citi on 10/4/17 when I noticed that though my bank had sent two payments on 10/1, Citi only reflected one payment. In total this call took 45 minutes to review and explain. I had to verify my information 3 separate times. I was told all I needed to do was send over the two separate Trace numbers which I did within minutes. I was told my account would be credited pending investigation and that this issue would be resolved by Friday (10/6).

I prefer to do all my banking online. I use Citibank's inter-client transfer, and I both send and receive international wire transfers several times each month. I have found that with almost 100% accuracy, the online banking site will stop working for me after I've done a few things; it's *extremely* rare for me to be able to do more than 15 minutes of tasks paying bills and such without it ceasing operation. At that point, the only solution is to restart my browser. I typically have lots of Windows open so this is incredibly disruptive; Citibank has made no effort to fix, and simply advises me to restart the browser.

I have been banking with Citi for 16 years and never had issues until the last 6 weeks. They started holding deposited checks for up to a week when before the funds were immediately available or at least the next day. They contracted with Zelle to send and receive money. My renters never had an issue until Zelle, wherein now payments are cancelled with no notification to the payer or payee. I had a contractor at Home Depot and they called for my card information. It was declined as possible fraud. I responded to the text that it was not fraud. It said my account was available again. Called and tried again, declined. Called the automated system and there was still a fraud hold.

I had referred two of my friends for the credit card, there was no response from Citibank team, after sending reminder mail from my end, (CITIBANK) they had responded and verified my friends' documents. After that they told they will issue the card within 7 working days. Still they had not issued. Hence I feel this program is just for name's sake.

I have a credit card with Citibank. This month, they have made innumerable mistakes, causing untold hardships. First they locked my cards for no reason. I had to call to unlock it. Their customer service was totally ignorant with foreign reps. Also, the supervisor was very rude. Then I could not get online. Then I was told to re-register. Why? This is the worst credit card in the world. Stay away.

I applied for the Costco Visa card. I was told it was too soon by just a couple of weeks before my two year mark after BK discharge. The reconline which here they say doesn't exist but their phone # is: 800-695-5171, said to wait a little bit and call back. So I did and got told the same thing, "Wait just a bit more." So I became frustrated and wrote to the executive office email. What a joke. They speak like robots and don't listen, she just kept repeating herself over and over as if she had no clue what I was talking about. Citibank doesn't help people, they hurt people. My husband passed away and my world went down really quick. I worked very hard to get to where I am now and I spend hundreds at Costco every weekend.

On Friday morning, 9/8, I woke to see over $1,000.00 had been transferred out of my account using Zelle, a product created by a company called Early Warning Systems that is forced on everyone with an online account. I had not set up a user profile, yet, I received a confirmation via email at 1:51 AM that one had been successfully created. By 1:53 AM, $1030.00 had been fraudulently transferred out of my account. Numerous phone calls ensued thereafter, to date, approximately 18. It is now 9/14, Citi has still not replaced the funds. My rent check has now been returned after multiple phone calls to force it through now causing a problem with my landlord.

There are two issues related to this Citi product: Although with this account, Citi supposedly waives the 3% fee for withdrawing money from a foreign non-Citi ATM, they, in fact, do not. In simultaneous tests with Citi versus NY Mellon, Citi keeps the 3% and NY Mellon refunds it within hours. The exchange rate normally charged in making purchases or ATM withdrawals in foreign currencies is the Interbank rate +3%. Citi charges between 22% and 25%. They have claimed that this is because of the ATM owner or the vendor. However, simultaneous tests with Citi vs. NY Mellon showed NY Mellon only charged 3%. Citi will not disclose to me their foreign exchange policy and the Terms and Conditions utterly obfuscate the policy. If you spend a lot of time overseas, as I do, this kind of gouging behavior seems nothing short of criminal. The fact they hide the particulars is especially bad. This policy makes them 10's of millions annually, I am sure.

In November 2016 I filed a fraud claim against a company in California. The person who took my complaint Lia, gave me Case number **. She incorrectly charged the wrong company, Ali-express with fraud. A few days later when I found this out, I called Citibank and talked to Darnene who I reported this error to and again named the company for which the fraud complaint was intended. Darnene assigned me case number **. I assumed at this point that now Ali-express would be paid since they were not the company I filed the charge against. I received a letter from Citibank asking if I wanted to drop charges against Ali-express in March, 2017.

Who would do this and not CALL their customer? This is poor customer service. I cleared my account and had an 85.00 balance in my checking. I went out to eat at a restaurant and found my card was blocked for a check that was PAID for. No one called and the bank will be closed on Monday. I also have a Bank of America account and have never EXPERIENCED service like this. I am changing my Direct Deposit account. Thanks Citibank.

Here is everything that happened. I had a Citi Forward card getting 5 points, but that got changed. I signed up for a Premier card in 4/16, expecting bonus points. I called in May to confirm I will get my points, they told me no, and that they have the right to deny the points. I cancelled the card because I didn't want to pay the fee. I left the issue alone, but recently saw the new offer for Citi Prestige. I signed up for the Citi Prestige. I called in to confirm they will give the points, they said no again. I pushed the issue, and they said that because I closed an account in the last 24 months, I don't qualify. I said I didn't get any bonus points on the Premier card and explained the issue. They told nothing they could do.

Have automatic withdrawal from my checking to pay Citibank equity line monthly. Recently requested due to new employer to stop auto withdrawal as employer mailing paychecks. They placed a note in my record, but failed to place the actual stop. Consideration is they felt I probably had enough money and they wanted it whether it was in my plans or not. They have offered to pay the overdraft fees they caused, but my reputation is tarnished for not being astute enough to know that this would occur as far as the bank and creditors are concerned.

I got a letter from Citibank regarding my Home Depot credit account. It had my credit card information on the letter. However, it was addressed to me at my son's address. I have never lived at my son's address. The letter was about me being enrolled in a Balance Protector program that I may not have consented to. What kind of place is this? They send my credit card information to my son's address. Who else did they send it to? They enroll me and supposedly charged me for a program that I didn't authorize. Someone needs to investigate them. No wonder there's all kinds of banking fraud happening nowadays. I called and no one there knew anything about what I was telling them and had no idea how my address could have gotten screwed up with my son's address. They even said I didn't even have an account with them -- even though I have a credit card in my hand with the same number as the letter. This is just wrong.

I've been with Citi, for almost 3 decades, I've recently experienced losing my job after 35 years. I asked my local manager Bernice to look into reducing my loan for six months, from 338 to 170 or so. She said no. Even after I turned in all my bills which add up to almost 3500 a month just to survive. Instead my note was moved to some RUDE person named ** (at marbach & 410). ** said I wouldn't answer, although I kept leaving messages, I made a payment at another Citi, on both accounts Mr ** said I never did. I faxed him the copies, he said OH (no he understands). So at last conversation. Mr ** said "ok now I see," and I explained. I'll be there august 29 or 30, he said ok. Now the 22 of august my wife broke her arm. Citi ** has called almost 10 times. Geez wtf is wrong with this guy??

I will say one thing. I spent over $4,107 to pay off that credit card that was only a $1,500 credit limit. When I was 18 I opened up a credit card, could not afford it, was jobless. Now that I had a job I paid off the credit card and two sums totaling up to 4,000 $100. Now I just get something in the mail after paying everything off saying that Citibank which is also known with Sears is trying to charge me again $4,100. This is BS. I think I may actually take you guys to court.

Citibank credit card is one of the most cheated. They will tell something & do something else. They have offered me credit card on my birthday & convinced a lot to me by such good offers, but I haven't got 50% offers. Offers gave by them was: Credit Card is totally free. Once you will get credit card, till two months, "No interest" will be Introduced. Above two statement was false, I thought for two months it’s free, so I can use it. When I started using credit card, just for the 1st month, no interest came to me while in second month, they started putting interest. When I spoke with Customer Care Staff, no one responded properly. Staff will not sort-out the problem, they will start explaining their policies.

I was very upset when Costco switched from AMEX to Citibank. I had an AMEX card for over 25 years and always found them to be very consumer friendly with an excellent website and great benefits like travel, etc. Right away the Citibank card was difficult to read. They seemed to hide information on purpose and I decided I would only use it at Costco because I am forced to use it there. Unfortunately last month I used it for a little more. My balance was $2550 and change. I made a payment of $2500. $50.00 shy of the total balance.

We have been with Citibank over 35 years. They have never let us down in any way. We have savings, checking and two credit cards with them. Their customer service is top notch.

This bank does not help at all to their clients, with the programs available, to refinance the house. They just said, "Sorry you don't qualify, that program is not for you," even if the client has the tools that said he does qualify. They keep us from one department to another and nobody wants to help. I had experienced this trying to get help with the HARP program. This is one of the worst bank I ever had done business. Also their personnel doesn't return your call when we leave message. And we have to keep calling for hours and days just to hear the same answer and no options at all. I have months trying to get help with them and nobody wants to work with us. It looks like they practiced that to have the client lose their properties.

Everyone of the bank's officers for the twenty plus years I have been a customer, all without exception have provided guidance and effective use of their services for my needs.

In March 2017 I took advantage of a CITI promotion incentive that required an account to be opened, and the funds to be kept for 90 days. After 90 days, CITI would make a 1% deposit to the account. Seemed like a good idea at the time, but turned out to be a nightmare when trying to make a withdrawal. Had visibility of the deposit for approximately 3 days after opening account and then had no visibility or access. Follow up inquiry response "Would not have visibility until debit card issued". PIN info for my wife arrived in mail which had been mailed 3/07. Called CITI and was informed that card had been mailed, but I had not received. Another card and PIN sent on 3/25 via overnight. Received box of checks with all documents located on bottom of box underneath checks. Did not plan to write any checks so just put box aside. My error!

I would like to share a recent experience with a Citi credit card account ending in **. Issue in short: “In July I had made an airline ticket purchased for $1050.00. However, the trip to India was then cancelled because of personal health issues to my dad. The airline then refunded $600.00 because of cancellation from $1050.00 that I paid. So Now I have a CREDIT balance of $600.00 on my account.” The account charges were paid in full and I had a $0.00 balance.

I have been a Citibank Diamond customer for YEARS. This year, we moved across the country and in the chaos I missed (for the FIRST time) my monthly payment. I noticed the error a few days later and called in and made the payment over the phone. A few weeks later, I get a letter in the mail that I activated a penalty Apr of 29.99% by missing my monthly payment date. I called in and requested a courtesy reinstatement of my previous Apr and Citibank refused. I shredded the card, took my business to Discover and forgot all about Citibank and their nonsense. Today, several months later, I get a letter in the mail, that YAY, they have increased my credit line significantly!

Seniors who expect to have a POA at some time should RUN! I have been POA for several years for my aunt. I can't so anything. I can't get statements, tax info and I can't get Investments to transfer money into her checking account to pay her nursing home bill. They insisted a pay to overnight the 5th POA to New York and 2 weeks later, no one has done a thing. The investment guy says he wants to send her a letter but he doesn't know her address and won't take it from me. This bank has been sending the statements to the same retirement home for 18 years. I gave the investment guy her phone number but he insists on calling a dead line. He won't answer the phone when she calls. Charging her for this incompetence is CRIMINAL. This abuse of the elderly needs to go public,

Without proper investigation or even any attempt to justify transactions, Citibank sent us letters stating they were closing ALL of our accounts. The fact that our business account had a 10 year history with them was not even taken into account. Apparently loyalty and relationships with customers means nothing to them!

After my husband filed Chapter 7 Bankruptcy we have received a letter from the Vice President of Citibank G. Goldberg (CITI P.O. BOC 790040 St. Louis. MO 63179-9819), who stated that he sold the account to the "investors" Sherman ** LLC c/o Resurgent Capital P.O. Box 10497 Greenville, SC 29603 and they will attempt to collect the money. Mr. Goldberg says that he follows the law and that he is not going to violate any provision of the United State Bankruptcy law, but now the new "investors" will start to "collect" the money. I found that Citibank had a lawsuit for the same reason during 2015.

Was approved for a Shell a Exxon and Home Depot credit card in May. Went to use Shell card in July, did not work. Call customer service and was advised all 3 cards were closed. When asked why, stated had too many credit inquires but they approved them and I had not had any other inquires since. They’re crazy company. Not trustworthy. Someone should shut them off. They discriminate very badly. I will be praying for the people that make the guidelines for this company.

I would not recommend opening any accounts at Citibank. Citibank was running a $400 promotion to open an account if you deposited $15,000 and kept it there for 3 months. I went in to open an account at a Citibank branch within one day of seeing the promotion online. When I walked in to open an account, the first words out of my mouth were that I was opening an account because I saw the $400 promotion online. The banker and I literally talked about what a good deal it was. We also talked about how soon I would need to deposit the money to earn the promotion amount and how long it would take for the bonus money to hit my account.

Citibank issues credit cards on behalf of Best Buy and other retailers. I had two of them. One was an NTB card and the other a Best Buy card. I paid off the NTB card in full and plan never to use it because it is a Citibank card. I had a dispute with Best Buy's Geek Squad where I was lied to and made to spend on fixing my machine where I finally had a machine that was returned to Windows 7 when it had Windows 10. On their advice I also bought a wireless card which I was told was not necessary. I opened a dispute which is not being resolved as Citibank does not want to commit in writing why the dispute was resolved in Best Buy's favor.

Does it have to be a nightmare and stressful situation to open a simple checking account? Several times I've waited to receive my new account package which was assured to arrive in the mail 7 to 10 days! When I called to see the status my account was never found! That should have been indication this place is a joke! I had to go into the bank to complain to manager my experience which he was understanding! After over a month I received bits and pieces of checks but no card! That was another can of worms! Another 7 to 10 days! Today I find out that the $4500 that I had deposited Mon now Thurs! Due to server difficulties accounts won't be accessible till this weekend! That's funny. They're closed on weekends! Citibank you'll be closed permanently!

I wish zero stars was an option. I switched from a local bank to Citibank because I travel internationally and needed a bank with international locations. The customer service at Citibank is terrible. The people are helpful when you eventually get to speak with them but the bank consistently provides insufficient staff to handle customer needs. Every single time I go to the branch I have to wait 10-15 minutes to see a teller and 30-60 minutes to see a banker.

My payment was 10 days late. I advised Citibank that I was unemployed and benefits ran out. After sending message to that effect, they responded with the charge was valid and would not be waived. I explained that I wasn't questioning the validity but requesting courtesy to waive late payment (customer for almost 10 years). I was advised by a heartless SOB that it is against their policy to positively assist their customers. Funny thing, Synchrony Bank was able to waive the fees from both of my Walmart cards and my Kohl's card and Capital One even assisted me with reversal of TWO late fees because my unemployment ran out just before their due date. That leads me to believe it is Citibank's rules and not those of the banking industry.

I have been working for my company for 18 months. My salary has been processed the same way in all that time. Last month, Citibank did not process it. Citibank said it was the fault of my employer. My employer confirmed that it has been processed exactly the same as usual. They showed me the details. Citibank could not confirm what had happened, only they could not process my salary in the allotted time, so it was rejected and sent back to my employer. My employer said that they have not received it.

I recently had fraud charges made on my credit card. They were flagged but somehow I wasn't credited for both of the fraud charges made. I called a week later to find out why and if now I would have to pay since my credit card payment is due this week. The man who didn't speak clear English repeated himself 4 times without answering my question. He also got disconnected with me for about 2-5 minutes and laughed when I told him and said his computer was restarting and the screen was flickering.

A few days ago, I inquired about the status of a check issued by Citibank and the reason why the recipient had not received it after five (5) days. As a result of my inquiry, the agent (located in the Philippines) decided to put a stop payment on this check without my authorization. His actions had resulted in additional charges due to a returned check by the recipient's bank. I may be closing my Citibank accounts in the near future.

Firstly, I've been a customer at Citibank for about 4-5 years now. Let's start off by saying for such a large company their ATMs and bank locations are pretty spread out. Especially compared to Chase. Secondly, another comparison to Chase, when you lose your card they are unable to issue a new card immediately. You have to wait for it to be mailed in. Chase lets you get your card instantly, right then and there. So it's possible to provide that service and Citibank's own personal choice not to. With fewer locations, you would think they would be able to afford to saddle them with the proper printing machines.

August 2016, almost a year ago I discovered that the fraudulent activity on the Citibank credit card was set up to pay by minimum payments from my business checking account with Wells Fargo Bank. Wells Fargo identified the thief with his name and address and notified Citibank. My Wells Fargo account was closed to prevent any future fraudulent activities. When Citibank stopped receiving minimum payments they reported me as delinquent causing my FICA score to go down from 800 to 619.

The phone customer service is HORRIBLE. I TOLD Citibank I was traveling and to PLEASE NOT BLOCK MY CARD WHILE TRAVELING. Well lo and behold they blocked me like eight times, and usually at my most dire and desperate moment. The worst bit is because of them, I was stranded without any money in a major city. I begged and begged for them to release the security hold so I wouldn't be stranded and what did the customer service agent do? He hung up on me. HE HUNG UP ON ME. I literally had a nervous breakdown in the middle of the city when on the phone with this guy- a full panic attack... BEGGING the guy to please just release MY funds. HE HUNG UP ON ME.

Back in July, 2011 we had open up the custodian account for both of my children checking and saving at CitiBank as same time we also open all our account and there were never a account service charge to the kids' account during those years. We did see some months was charge and it was waive and taking out and some that was no charge but starting back in 2016 the bank starting to charge from the custodian and in same it drain out the kids' account money in there and these are kids that save for the college money. We never did receive any of the statements during those charging months not until the bank send us notice that we need to deposit in the custodian accounts so that the services fees can be clear, that is when we found out that years of been open both of our custodian account has the bank been stealing from my kids account.

I am an 800 plus credit customer that travels extensively. Citibank decided because they made a mistake they would suspend the privilege of using their card while I was on business trip. What an embarrassment and hassle!!! Despite calling them twice they had no sympathy for their mistake!! Appears Costco made an error switching from American Express. Might cancel Costco too! Sam's Club looks like they are seeking members and might actually appreciate customers that pay their bills.

Have spent 1 hour of my valuable time on a phone with Citibank, Citibank hired customer service from Philippines. Staff from there DO NOT HEAR AND DO NOT UNDERSTAND WHAT CUSTOMER SAYS. I called 4 times talked to 4 different Reps, problem was not resolved. I lost a business contract because was not able close transaction. Very low-quality customer service. Citibank saving money by hiring people from overseas who do not provide good service (Except saying every single moment ''Sorry mam'') that's all what they can do. On long run Citibank instead of saving will be losing money by losing clients. I will be closing my account and will be moving to another bank. No need extra stress by dealing with their overseas staff.

Was on a business trip in Washington DC, made two purchases from a trusted and reputable parts dealer in Canada over the phone. An hour later I receive a call back that the first purchase went through, second was declined?! On a card that is three weeks old that has a very high credit limit no less. I switched to this card for the AA points as I will be traveling more often on AA now and for this reason and this reason alone I chose Citi. I call the number provided when I logged onto my account and was told that I must provide a phone number that is different than the one I registered with on the application. Given I work from home, travel frequently and have no use for a home phone, that one phone number is all I have. They said someone would need to call me back and that the security hold will need to stay.

I was charged $25.65 for being late on a bill of $7.41. The payment was made before it was due but was not posted until 1 day after the due date. The first person that I spoke to tried to be helpful but was unable to have the charge waived. However, the "supervisor" that I spoke to was arrogant, ignored what I had to say and was generally unpleasant. I have been a customer of CitiBank for at least 20 years, and have never encountered this type of behavior. Additionally, I was told that I could not redeem the dividend rewards that I have earned in using the card. Great way to do business!

I long for the days when banking was not such a chore. I have been a Citibank account holder for 11-years. Each year the services and availability of full branch locations decrease each year. The restrictions imposed are more cumbersome and app services are doing nothing to make up for the lack of branches in my area (Northern VA, outside of Washington, DC). Now, I must admit, when it comes to fraudulent matters, Citibank is quick to respond. However, for more routine matters, I feel there is a lack of continuity. While the new training initiatives regularly allow for the representative to falsely administer platitudes of empathy, the words feel empty and lack any regard for the matter on hand.

I have maintained an account with Citibank for years. My credit rating is high seven hundreds or low eight hundreds most of the time. My card had a $14,000 credit line with nearly 14% interest, I maintained no balance on the card because of the interest rate, I have several cards with far less interest. Today I got a letter saying they had canceled my card due to lack of use! I guess if I am not paying them their 14%, they don't want me. My credit rating will now go down due to the ratio of available credit to debt. They have damaged me due to their greed. If there are any lawyers out there who see an opportunity to teach the banking industry something, contact me.

I opened a checking account online and deposited my paycheck through ATM. In spite of my company's bank clearing the paycheck I deposited, Citibank's policy, holds the funds for 10 days. Unfriendly supervisor said this is a policy based on a new client's relationship with Citibank. What a way to establish a relationship with new customers?! Now I'm stuck and all my bills has to wait. Albeit they have the cash, by holding it, they made money out of my own money. I read most of the reviews here by other customers. Got me worried. Customer supervisor said my money will be available on Wednesday, 5/10/17. What I'm afraid of is that like the other customers, they will block my card &/or account without informing me. I'm closing my account as soon as I get my money back and will spread by word this very wrong practice of Citibank.

I've been using Citibank for about 2 years and it really wasn't until over a year in did I begin to encounter issues. Mostly with the online website. In terms of using the card I've had fine experiences with no issue. It's just the online website. First issue was in mid-2016 when suddenly I was locked out of my online account even though all my information was correct. I went through the verification process online and password reset service for hours before I gave up and called. The reset system would never send the verification code and just kept looping me through menus. Turned out they suspected fraud and locked the online account? Well, why not have a message that appears saying to call them in the first place? Every message I encountered prior to that implied the problem was my fault such as incorrect name/password. Didn't bother to ever call me or send an email alert that they had fraud suspicions the entire time.

Worst banking services. In 11/2016 I lost debit card, called and had replaced within days. Forward to 1/2017 when payroll deposited in account. I tried to withdraw rent $$ and ATM declined. It took me over an hour and 4 calls to customer service to get unblocked and my money. Issues with ATM withdrawals continues every payday from 1/2017 - 5/2017. Every payday I had problems and many calls to get my money... Then rep began (2/2017) stating it was occurring because of security issue and account flagged. I questioned why and I never had any issues. Always told "We can't give you that info, it's policy". Upset I've been as never receiving any info about security issues on my account but told otherwise without answers is disturbing.

I receive a credit card solicitation about once a week from Citibank, and have for about 8 weeks. I have written at least three times, telling them to quit sending me their solicitations. It feels like they are harassing me.

I received the fraud alert warning - just voice message. I was trying to reach the number provided. Waiting for last 45 minutes. No live connection. For last one year, I am ending up spending at least 30 to 45 minutes for simple issues too.

Paid account in full on due date 4/14/2017. Citibank deducted from my account that day and sent receipt reflecting zero balance. New billing period started 4/18/2017. I was charged 30.00 interest on a zero balance. The lackey mumbled something unintelligible to justify. Even said if he were me he would also see why this made no sense. Which it did not. This is called STEALING. CITIBANK IS RUN BY CRIMINALS, THIEVES AND LIARS. THE SAME JACKASSES WE ALREADY BAILED OUT. Don't do business with these cheats. You too will have your money stolen sooner or later.

Not only does Citibank charge a fee for foreign transaction, they block the card when I travel abroad. I am a physician that does a fair amount of international travel. In China while buying flowers in a very large establishment, the card got refused! Flowers??? The morons at Citibank have not figured that card thieves don't use the card for flowers??? To add insult to injury, their truly idiotic process alert you by email! Great! Half of the world use Gmail and of course Gmail is not available in China! Excellent system! Anyone at Citibank travels?

Folks If you have a Citibank account & for whatever reason it was under a balance that did not meet the requirement, there is a fee you will be charged. If you meet the criteria after you were charged, the bank kept charging me the service fees until I called them only to find out they had made an error. Usually don't check my bank account details but glad I did. Citibank customer service was incompetent & took her 30 minutes to figure the error. Citi at its best... NOT.

So I missed one payment due to my son being born and in the NICU for 10 days. I paid 2 days after my due date and asked to waive the fee, obviously because of family matter. Their manager ultimately would not waive the fee despite that I have had no late payments. Guess a perfect record does not matter with them. Will be closing my account. Just terrible.

Applied for a Citibank card, was immediately turned down no explanation. Called customer service, was hung up on twice and then transferred to an auto line giving absolutely no good reason for being denied. My rating is above 700 and I clear 48000 a year. I have several different cards from Amex to Discover all paid on time and never maxed out. What a crock.

We found a promotional offer of 400.00 if we opened an account and deposited 15,000 within 30 days. The process would then take 90 days to deposit the 400.00 promotional offer. We started our application October 17, 2016 online because we do not have a branch near us. We sent in application, but they were not able to verify myself (wife) since it's a joint account. I thought it might possibly be my expired DL, because they were asking for a picture ID. My husband sent in the picture ID via fax.

Do not open a Best Buy account. I did 18 months same as cash. I was unable to open an online account to pay my bill. I was forced to drive to the store to make monthly payments day or two late. I have paid more in late fees in the past 6 months of having my card, then toward to principle balance. After 5 months I was finally able to set up online bill payments. After paying 37 bucks each month for late fees.

CITI is the most terrible bank I have ever seen. I want to make a large purchase in a store. So I call Citi to raise my debit card limit. It takes me 2 hours and 3 phone calls. Such a efficient company. Zero star!!! Gonna cancel my account right now.

Received a call from Citibank on Monday stating I had a past due amount. I told the person how can I have a past due when I never received the merchandise and I never received a statement. He said he would send me a statement in the mail and suggested to speak to the persons who's sold me the merchandise and see if I could handle it and I needed help to call back. Yesterday I went to the store and I was very upset and I told him I didn't want anything because they didn't deliver my merchandise on the date promise. So the manager gave me a credit around three hundred twenty three dollars and 66 cents. I have a copy of the form credit back to your Citibank. So I called and spoke to Steve which very nice a polite gentleman and explained everything to him so then I asked to speak to a manager which I was on hold for about 10 mins.

I received a flyer from Citibank in May 2016 which said if I open a checking account with 50,000 deposit in 30 days, I would receive $400 cash after 90 days. Okay. I was very happy and drove to the local branch (River Forest, IL). The private banker seems nice and said I was qualified for the promotion. At that time I brought up one concern that the flyer was with my husband's name not mine. The banker said it was OK as long as my husband and I shared the same home address. And then she ran into some issues when opened a new account for me and asked her co-worker to help her out.

I have never experienced a worst customer service department in my life. On 3 occasions with 3 different representatives, the results were the same. All were rude and less than knowledgeable to satisfy my request. Citibank suspected fraud and froze my card. I attempted twice to explain that they were indeed my charges. Even after answering all of the security questions correctly, calling from the number on record, and answering every other question that was asked, I was told they had to contact a relative to verify it was indeed me.

This is a review regarding Citi® Double Cash Card. I was enticed to apply because of their 2% rewards system. I am very dissatisfied on how they treated my application. I applied and I got denied my first time to their lack of proper credit check. So I followed up and they ran a second check to confirm my proper credit and they approved my application. This is not where the nightmare begins. So the usual process they notify you that you have been approved blah blah blah then send you a letter via mail that your card is on the way and explains on what you can do with the new card to get you all hyped up.

I have been using a Citibank Credit Card in India and have been charged Interest most of the times in my monthly statement. The basis of Interest calculation was incorrect and this has resulted in a huge revenue for the bank. Consumers are being looted by this bank using this incorrect calculations. I recommend you to avoid opting for this card and existing users, please be careful with this bank. You might be getting into the web of fraud. BEWARE.

We opened a business checking account last December. In early February, I received an email from CitiBank that they are reviewing our account and need to talk us. I called the number but I always got a voice mail. Then I called CitiBank 800 number, they confirmed the letter was from their employee and tried to connect me with that employee, but reached his voicemail again. Then customer service at 800 number said they will email this guy and his team to request them to call me back, they never did. So I thought maybe it's resolved somehow.

As long standing customers, we put a $6,500 balance on our CitiCard in Dec (new roof)... We made a payment of $1,500 in Jan; $2,000 payment in Feb; $2,000 in March. The March payment was due March 16. We mailed our check on March 10. Citi is charging us a late fee of $25 because they did not receive the check until March 20 (which they consider 4 days late). I spoke to Citi and reminded them that there was a blizzard in the entire midwest which could account for why they may have received the check a whole 4 days late. I asked them to review our excellent credit history and to waive this fee as we considered it an insult. They refused and were happy to give me the name of the CitiCard President. I will be writing to that President to let me know exactly why Citi lost an excellent customer.

I was a Citibank card member for over 22 years. I for the first time ever was considered late for a payment to Citibank. I called customer service to explain I had sent out payments to other institutions on the same day and my payments made it to them on time. I explained that the post office here is sometime not the most reliable. They would not give me the right time of day. I was transferred to another agent and the same answer. You would think for being a loyal customer for all those years, it would carry some weight. So I decided to apply for another credit card and was accepted without reservation. So do yourself a favor, don't bother with Citibank, they are heartless.

I had a dispute with Priceline regarding a refusal to honor their price guarantee. Citibank required me to send a letter rather than taking a verbal report. Then they said they never received the letter. Finally after a month, despite solid evidence that the merchant was wrong, they ruled in their favor. Citibank does not support its customers. I will never use a Citibank card again -- Chase Visa, American Express, and Master Card are all better choices.

Second Error - "Cancelling my Balance transfer request without my permission and breaching the contract and Identify ". This identity theft by CITIBANK. Requesting you to please looking into this matter as I did not get any help from the Customer service agents or supervisor Jeff. Call dates 1st call to request balance transfer was 03/12/2017 time 2.41. Call lasted 7 minutes 1 sec. 2nd call to to inquire if fund were transferred to my checking account was on 03/15/2017 (3 minutes 57 sec). 3rd call 03/16/2017 again asking for an update, I was told I was a check payment and I will get it next thursday 23rd march 2017.

I will be paying off and canceling this account! Horrible service. Customer agents that you cannot understand, that are not from this country. The call centers are located overseas. I called because I received a late fee when in actuality I made my payment early. I guess I made it too early to stay current. I often make 2 or 3 monthly payments. But they would not reverse this fee of $35.00!!! Even though that month I had made 2 payments. It doesn't make any sense. Im done with them. Horrible customer service. Their "highest" manager said that they are "CRACKING DOWN" on late fees and wouldn't even consider reversing mine even though I make multiple monthly payments almost every month! Shame on Citi!

This place doesn't respect its employees and it doesn't look out for its customers best interest. It charges ridiculous fees and does not respond to investigations in a timely manner. The employees are outsourced, work from home, are underpaid and abused verbally by both customers and management. Unless the clients accounts are Citigold Citi doesn't care for them. The company owes me money and for over a month they have given me nothing but excuses, like "the employee that was supposed to take care of it has been out sick." "Sorry he didn't call you back in a week to give you the status." The company denies employees their vacations and at times even their well deserved raise due to low funds they say. I could go on all day but if you work or bank with them you will be nothing but sorry.

Citibank did not contact me by email or telephone about making my money inactive. Just by chance I have call from a salesperson of bank who try to sell me a loan. She casually told me that if I know that my 50K will go in a few weeks to government if I will not make my accounts active. I never knew about such a law that I have to do transaction to my saving or interest accounts each 2 years. Otherwise money from accounts go to government. It made me feel very terrified that bank did not even bother to notify me. Please be careful with this bank.

Got a pre-approval for a diamond preferred credit card sent to me. My credit score is pretty good at 765 and have never been late on a payment, this is not my only card. I have several other cards for several years, and got denied from this bank. Reasoning of the bank says I got denied for not having an invitation... Which Citibank had sent to me, I had the account invitation number and everything. Will never have business with this bank and would never recommend them to anyone. I'd give them no stars if it would let me.

I called Citibank to get my final payoff balance amount. I paid the balance, in full, based on what the customer service rep told me my TOTAL balance was. She took my payment, then I CLOSED THE ACCOUNT. She confirmed that my account was closed. Today, Sunday morning, I received a call that I owe $95, that is in collection, for a $16 interest fee they charged me after the account was closed. The reason for the interest was because I paid my account in the BEGINNING of the month, and they charge interest for that month, at the END of the month. They charged me the $16 in interest and emailed me a bill. I never saw the email because that email account is closed.

This is going to take some time to read. I will try to sum it up. Approx on May 2016 (don't remember exactly, but around it) I was being informed by the Citi alert about a suspicious transaction on my debit card on internet for a website (AliExpress), asking me to get in touch immediately. Well, I did it via phone, confirmed with a kind attendant and ordered a new card to be sent over to me, and blocked my card. It should be perfect, but since then, my life became a hell. Amid all the attempts to get the new card, I spoke to several attendants and the so-called SUPERVISORS WHO WOULD TAKE CARE OF IT FOR ME (as they say), but I have not receive the card yet.

Applied online, opened account, received debit card account number and PIN for ATM. Deposited check at ATM machine. Check cleared. When I went to get some cash the card was blocked. I tried to get gas. My card was blocked. No access to my own money. I called and the customer service agent told me I would have to wait 2 days as it was a weekend and that department isn't open til Monday at 8am. That she would not help me. I waited til such time and then was told I have to fax or mail proof of address. Okay so I have no problem doing so. I understand these organizations need to protect against fraud etc... However what I do have a problem with is Citibank taking my paycheck and then illegally blocking me from accessing it. Needless to say I will be closing this account as soon as I can get all my money out.

I deposited money in my Citibank savings account the first week of January 2017. In mid January I attempted to withdraw the money and close the account. I was told the action was complete and the check would be mailed. When I did not receive the check I call Citibank again. Citibank stated the account was inactive. Citi stated that they could not close an inactive account.

Misleading advertising. Citibank had a poster for a $400 bonus with stipulations.

On December 25 I made a payment to my credit card for $9,200 at an atm machine in Coral Gables, FL. The machine reported an error and credited me for $12,000! Then two weeks later it reversed $5,700 of that so I am now short $2,500. I called the number on the back of my card 11 times for lengthy calls, mostly to India, spoke to a manager at the branch who said they are not responsible because it is a drive-through not a branch atm, but nobody will investigate or fix the problem! At one point I was "refunded" $2,800 but then this was taken out of my card! All someone has to do is check the atm and see that it has $2,500 extra cash but the call center managers they can't check an atm and the branch says it isn't their atm!!! I have been a client for 27 years and am being robbed $2,500 by Citibank!

I am a customer with Citibank NA in Aventura Fl. My checking account was hacked and my balance is in the negative. They are telling me a check bounced when in fact I have proof it did not. I want a respond. Banks are very dishonest here in Florida. Going online does not help at all. To consumers affairs.

I was double charged from the hospital 11/21/2016. I had called the 1800 number to have it checked out. I went to the doctor on Dec 2nd. I was very very sick. I used my debit card and was told I would not work. I went directly to my Citibank on 17th St in Costa Mesa. I talked with the clerk and told I will probably need to talk with the manager. He came to us. He looked at my account and said that it was frozen because of fraud. He said yes and nothing he could do. I said “How am I suppose to pay my bills?” He said I can take out any amount of money I wanted to. I said “What about my online bills?” He said "I am sorry." nothing he could do! I left again and went to my car and turned it on and then off.

I filed a dispute in Dec. of 2016 for a charge online at HSN which was canceled. The dispute was processed and I received a temp credit. 2 months later, I received notice from Citi that they reversed credit because HSN responded by stating I placed the order. NO KIDDING, in order to cancel, I had to have first placed the order. Citi then asked me for a cancellation notice or credit "slip" from HSN. I sent them an email from HSN saying they were refunding amount in full. Citi said, "NOPE not good enough," I needed a store credit slip. HUH, HSN does not have a store. They are an online vendor.

A new debit card was issued and sent to my old address as on their register. Not responding to Citi, I was blocked from my accounts online. This I don't blame them. But, as directed by several Citi representatives I sent a registered, notarized letter requesting a change of address so that a new debit card could be sent to the present address, which also happens to be the address where I receive Citi credit cards and mail. Now this was early October and I still haven't received my debit card. I called Citi (San Antonio, TX) at least 10 times since then: First time they said they never received my notarized letter, I provided them with UPS documental proof of delivery, including the name of the one who signed for the letter. I sent a second notarized letter then started a series of Citibank claims that they sent the card but it keeps being sent back as undeliverable.

Our non-profit organization received a letter that threatened to close our account at Citibank. This account was crucial for our international organization to move funds to our various programs throughout the world. I immediately called our "relationship manager" who was on leave. Her voicemail referred me to her back-up, who assured me that he would resolve the issue upon her return. Unfortunately he did nothing and the account was closed. I then visited the local branch to determine the issue and reset the account. The branch staff were finally successful in getting our "relationship manager" to call us back. We had called her numerous times with no response.

After the hassle to open a personal saving account, only then I knew that Citibank has no debit card service for online shopping, how disappointed!!! Luckily the information came by just before I filled up the form to open the account. Why that you offer credit shopping facility but not debit banking facility? Not profitable much?

I needed to have Citi contact my mother since my cell phone was under her name for our family plan. They could not directly verify my phone by sending me a text/calling. This is the standard practice for Discover, AMEX, and Chase. I don't understand why I needed to spend 30 min on the phone with 2 different representatives to do this. Neither my Google phone number, work cell phone, or my fiance's cell phone numbers were acceptable.

I don't normally leave reviews, but my experience with Citibank warrants a word or two. In less than a year, my identity has been stolen two times. Each time, my American Express card was compromised. The first time, last summer, the thieves charged close to $2,000. The second time, just a few days ago, $6,000 was stolen. There is something very wrong here. These thefts have cost hours and hours of my time in replacing cards, working with the Fraud Department, closing and reopening multiple accounts that were linked to the cards, and extensive time spent on the phone going through the automated calling system, getting transferred from one operator to another, and trying to decipher very thick accents.

I opened a Best Buy credit card about almost two years ago. At this time now I have made some purchases like a TV, gaming system, etc.. I got a letter the other day saying they decided to close my account! When I called the guy on the phone was very rude and said they can close whenever they want to because they are the bank. Why did they decide to wait until I made these purchases to close my account. My credit score hasn't changed that much. So Citibank is the worst bank I've ever had to work with, for that reason I will not be dealing with Best Buy either until they decide to go with a different bank!!! DONT OPEN AN ACCOUNT WITH CITIBANK.

I opened up an account with Citibank two weeks ago online. Sent my information to them and transfer money into the account. I went to get money out of my account and was told my account was blocked because I needed to provide them with my ID. I asked if I could go to the branch to give them my ID I was told no. I must mail or fax my ID to them. So I faxed it twice and they called me telling me that they are unable to read the ID.

I have had several Citibank accounts for nearly 30 years and have been using their online services for around 10 years. When I recently attempted to add a recurring payment for health insurance I repeatedly received a message saying there was a "Temporary Delay" implying the site had difficulties. After retrying numerous times over 4 days, I contacted their support and was told there were no problems with their website. They stated the problem was either that I didn't clear my cache or was using an unsupported browser.

$25 late fee and $2.15 interest charge -- Evidently my payment in full of $169 was two days late because of the weekend. They refused to reimburse the fee and gouged me interest at 16.49%. How can they do that when they borrow money from the Feds at near zero and we bailed the banks out not long ago? I almost always pay in full, have a very high credit score, and they say there is nothing they can do because my bank screwed up and it's not their fault. I like Capital One, etc. much more so will stop using my Citi card.

I received an email from Citibank to say I had a check refused due to lack of funds. I live in England and opened an account with them in September 2015 while in Los Angeles due to my mother's death. I used the account once to wire some funds to my UK bank, so I was very concerned that a check was written against my account. Upon ringing Citi bank I explained I didn't have any bank checks. I have spoken to 3 to 4 service advisors and 3 managers to resolve my issue. I found out someone wrote a check and got cash from my account. Having been successful they wrote another for the same amount. That's when it bounced. I viewed the checks online on account details. They were company checks without my name on them. Plus where shows pay to the order of, it was blank!

CitiBank took over American Express's credit card in July 2016. CitiBank can keep calling 3 or 4 times a day but when you call back the number, you can't speak to anyone but an automated person. This goes on for months and when you can finally shut off your home phone because of the annoying calls. Then you get from calls from the company (Alltran a collection company that Citi Bank hires) on your cell phone. The person on the phone calls and asked the person they're looking for and you respond to them and say "have you sent a letter to that person in the mail". The collection company person said "OK" and hung up. A letter came in the mail finally.

I have the American Airlines MasterCard with a $450 annual fee. The AA lounges have turned to be lame in maintenance and quality of service provided. None of my complaints was ever resolved. I recently started a dispute with a merchant in Argentina. Only one week after that Citibank credits my account the full amount was charged again with no previous explanation or notification. At the same time that I start to deal with the dispute department from Citibank, my card is blocked for use overseas. Citibank failed to assist me with this problem and I'm still unable to use my card.

My husband and I were U.S. Airlines mastercard holders for at least 5 years. When American Airlines merged with U.S. Air our credit cards were changed. We received new cards from Citibank. Apparently, my husband owed $23.00 on his old card. Never knew about it. Never received an email or a letter until Citibank sent him to a credit agency. His credit rating is 830. We spend an average amount of $5,000 per month and paid the card in full each month. Citibank would not waive the $23.00 fee which we were unaware of. We have cancelled all of our cards with Citibank and will never do business with them again. I am happy we found this out now.

I do not have a problem paying my bills, yet somehow Citibank comes up with ways to miraculously lose my payments! (And of course they never tell me about it until after the late charge is already in place.) I have banked with them for years and it wasn't until they took over my Best Buy card (previously managed by Chase Bank with no issues by the way) that I started experiencing problems. First problem: They refuse to combine my personal account with my Best Buy Card. Every other bank seems to have the ability to manage the store cards and personal cards from the same account, but not this one. Second problem: I set up auto-pay and they wait until 33 days later to send me any sort of notification that the payment didn't go through.

I need a letter from Citibank saying it's your fault why none of my bills are getting paid because of this block you have on my checking account that nobody can remove, unless I come into the branch I started at and that is in Freeport New York. I did 20 years ago. Now I live in Tampa Florida 13 years. I am on Dialysis 3 times a week. I get around on a scooter. I am 68 years old. My Husband Nick is 73 years old. Are you trying to kill us by hold our only livelihood. HOSTAGE our social security checks pension and retirement money does not even add up to 2000 dollars. Why us. I going to try my best to get this one the news. What would you do if this was you or your parents?

I hold a non resident ordinary (NRO) and non-resident external (NRE) accounts with Citibank over more than a decade. My experience with these accounts is that they are difficult to make deposits into and even more to get any kind of money out. I have struggles with problem after problem and my conversations with a remote help desk are filled with placatory bromides from the staff and readings from standard customer scripts. I am fed up with trying to get the things one does in the US normally with Citibank NRI services.

I had two accounts with Citibank. One was with Expedia for travel purposes, and the other was by default Costco. I have never had a problem paying my bills. They have always been paid on time, in full. Until this year! The first time was with my Costco card. I was first called by Citibank saying I never paid my June bill. Which I had because at the time it was still with American Express. There was a late charge added, of course by Citibank. I told them it was paid, and through American Express. I had even received an email and letter stating I didn't have to pay, but did anyway. Then, it turned into I didn't pay July, then August, then September.

Checked CrediWise as I do monthly and saw a surprise balance for an old Citi card that I no longer use. I called Citi for help and was told that balance was so high it exceeded the limit. Instead of helping or transferring me to the fraud dept, they transferred me to a collection agency! I've been a customer for 18 years and my credit score is 827. They basically will not help in any way.

I had to recently contact Citibank because fraud protection was preventing me from making a large purchase. I called, selected English as my language, and was connected to a representative. She asked my name, and after I said it, she asked what language I spoke. What?? I was surprised and offended. Did she ask because my last name is Asian, and my first name, while not unheard of, is not that common? No customer service representative has ever asked me what language I spoke. Why didn't she wait for me to speak more words before she making the assumption that I might not speak English. I was born in the United States, and have no accent, unless it's a California one.

They claim that you "signed up" for paperless... When intuitively it is known that these "informed consents" to paperless are sneakily embedded into the website so that you believe you're clicking "next" because you have a life and the world does not revolve around spending time on a friggin' sillibank website... And, of course, you've SIGNED up for their paperless service. Then, you receive no paper bill, miss your payment, and they charge you a late fee. After 15 years of being a customer, I became a cursetomer today... Closed account today because being upset is really no way to spend a holiday. Can't wait to get the class action settlement statement in the mail for this business practice in a couple of years...

So I was very happy when my husband was approved by Citibank. Cash is a little low this Christmas and they were offering 0 Apr for 18 months. Seemed like a God send. Approval was a little over 6 thousand. He gave me a 2 thousand limit for Christmas figuring we could have it paid within three months. Well Christmas hopes shattered. I went online to get started, made my purchases at Walmart, Kmart, went to check out at Toys R us and my card was locked. Understandably. It is a new card and I was making a lot of purchases. SO THEY CALLED MY HUSBAND. He verified I was Christmas shopping and everything was fine. They said they would unlock the card. We repeated this process no less than 6 frigging times yesterday what a nightmare and the card is still locked.

I have a Citibank account in US and I came to India for vacation and I lost the card. I raised to block it and they blocked it...raised a request to provide replacement card. I provided the card to my India address (due to missing address line it got delayed and somehow I got it). Though they didn't provide any alert or information or notification regarding anything that it has been sent or regarding the tracking no. But they send me the card with same no and which is not able to activate, hence they suggested to reorder and now after 4 days they mentioned the country name wrongly and hence courier is not sent. No notification regarding that. When I called them for tracking no. they are saying this. I finally after long now again reorder. Agents are taking more time to do it even though it is ending in wrong information update.

Scam-Fraud Citibank - Account Opening. After being a loyal customer for 15 years, CitiBank (Lake Success, NY Branch) forced me to open a Savings account mentioning that I can earn up to 10 times of an interest which can come down to $400 a month. They intentionally hid the information that $400 is ONE TIME only. Not a recurring interest! The day was a very important day for me in my life not having a single minute to waste. The Rep Rosy ** of that branch kept on saying it would only take 10 minutes. It took over an hour as she said the system was slow not keeping my other commitment of my 9 year old son, not attending a Good Bye party. When I saw I only got $1 interest, I called the 1800 No. They said it is only one time $400, that I can earn after 6 months!

I have had the absolute worst experience with Citibank and their customer service department. I ordered a credit card and was notified via e-mail it was returned. The e-mail stated I needed to log on to my account to correct my address. I was unable to do so because I never received my card, therefore couldn't create an account. I called customer service and expected to simply verify my address so my card could be resent. However, when speaking to the man 'helping' me, he asked to verify my security word.

I had a mortgage account with Citibank. I paid it off and have some credit with Citibank. I am waiting for last 4 months to get back my money. Every time I call them, they reassure me that you will get a cheque or answers like 'you will be contacted in 24 hours'. In fact they never did. I am calling them again and again to get my own money. After keeping me on hold for long long times, every time a new person give me same answer. Citibank is highly disappointing and the worst bank. Don't ever go to them if you do not want mental stress.

Why are banks allowed to charge outrageous overdraft or insufficient charges when they don't even pay for the item that is presented? Citibank is not covering for the presented item anyway, why can they be allowed to charge $34 per day or per transaction? My auto car insurance was presented for payment. I didn't have enough in my account, therefore, Citibank charged me $68. I paid my auto insurance directly so it would not be presented to my bank again. Regardless of my efforts to avoid anymore insufficient charges, Citibank kept charging me $34 even though they didn't pay my car insurance for me. I called Citibank to inform them that I'm having financial problems for I've been looking for work and every penny counts to me at this very difficult time. I pleaded that they reverse the $204 they charged me in November alone. Citibank said NO, and to look at my agreement with their bank.

Made a purchase using their store purchase only, credit card. The purchase didn't even amount to fifty dollars. But I ended up being late making the payment, and that's when it started. They would call my house four to six times a day, and never leave a message, and if someone answered, they'd just hang up. They did this seven days a week.

I called in trying to simply report my card lost. The lady on the other end had could not understand me and I could barely understand her. A phone call that should have taken only 3 minutes took 25. Not only was there a horrible lack of communication and understanding but the lady became very short and rude with me. I am going to be canceling my account with Citibank because this is just one of the many times that they have been difficult to work with.

So I decided to help others by sharing my experience. I have a professional account with Citibank. Their ATM never works and it's a pain to deposit checks. Their app is the only one on the market that doesn’t do remote check deposit. Today I realized a fraudulent transaction was posted on my account. Called them. The CSR was rude and obviously hates his job. Was almost treated like a criminal. Their system failed to contact me to alert me... major security breach. Their website is very convoluted and not user- friendly. I already opened accounts at other banks, ready to close Citibank. Yes ...even Bank of America is better. Overall unacceptable experience.

My mother recently passed away. She had many debts in her name, but Citi is the only one who felt the need to call 3 times a day, every single day. All they ask for is her by name, when you tell them that you aren't her they immediately hang up. I finally got a word in that she had passed, and they asked for a spouse. I told them that she was divorced, and again an immediate disconnect. Nevermind that they are speaking directly to the executor of the estate. How do they expect to collect on any debt with this level of service? Thank God I don't have any business with them.

I requested a line of credit increase, which was approved. The increase was to purchase major kitchen appliances at COSTCO. I decided not to purchase the appliances because I received a better deal from another merchant. Prior to requesting the increase, I asked the following question: Would I be allowed to decrease my credit limit to the original amount that was on my credit card, if I decide not to purchase? The employee said yes. I decided not to purchase the appliances because it was sold out. I called back a couple of days later and requested to decrease the credit card limit back to the original amount. The employee that I spoke with said I could not decrease it below a certain dollar amount and that I had to keep it at the higher dollar amount, which I did not want.

Omg, worst harassment in my life from a someone trying to get my business. I wrote to the fraud dept twice (only option I could see for a person with no acct there), and asked them to stop sending applications and bothering me with them. I receive a minimum of 2-3 per week that I shred. This has been going on for about 2 years now. I see that they have a complaint process link in Google, but you must have an account with them to file one. No thanks ever, Citibank. I have all major cc's but will never, ever want yours. Completely clueless as to how to market themselves attractively.

Both my girlfriend and myself have had numerous issues with Citibank. They're literally incompetent. I have had my credit card info for Citibank stolen multiple times, never ever ever had a problem with any of my other cards. My girlfriend's card info was stolen and her account used, Citibank opened an investigation and assigned a person who did not answer the phone for 2 months! Finally answering to say that the investigation and account were closed. Citibank neglected to return any of the money nor did they contact her during any part of this "investigation". Unbelievably unprofessional. We are both closing all of our Citibank accounts and will be taking legal action. Use another bank.

Citi just canceled my card without any reasons. I called customer service and they asked me to write (cannot call, fax or email) to their Executive Response Unit based out of Sioux Falls, SD. All of my cash rewards (close to $1000) have also been wiped out. Again, when I talked about that with a customer service rep, the answer was to write their ERU. I cannot believe Citi would do something like this out of the blue. I have a credit score of over 800. I have existing relationships with many other major banks. I have all kinds of credit cards issued to me by major issuers including Chase, American Express, BoA, etc. I have never encountered anything similar to this.

This is regarding Citibank Diamond Preferred card. My suggestion - avoid, these people are thugs and violate the terms and condition and have no ethics. They will dispute your transactions and will not notify you. They will make transaction on their own and make you pay the bill. They will not respond to you regarding this utter violation of the terms and conditions (I honestly think what they do is illegal by creating transaction without the consumer consent).

I just returned from the Home Depot in College Station, Texas. The charge accounts for Home Depot is run by Citibank. The cashier at Home Depot was MOST helpful. The following is not her fault. I tried buying a $150.00 gift certificate for a friend that I have know for some 35 years. Friday is his birthday, and a person can always used a Home Depot gift certificate. What I thought would be easy turned into 15 minutes of pure hell.

Opened a business account, days later they call me to tell me they have to change the address because of their system. So far so good. One week later I find out while trying to make a deposit that my BUSINESS account is blocked. I am the only business contact so if I didn't get the notification means they did not notify anyone before blocking a business account... wait for it... yes the reason they block my account was missing documentation. When I called their call center because it was past 4 pm (I guess their tellers and bankers are more privilege than normal people as they work less hours) they couldn't offer me a solution other to return to this hell hole.

This bank has threaten me with account closures because I don't reply or call them on my account that been open with me since October of 2013. What is it they need to verify? Now after the last year of the poor business and banking practices I requested to close out my accounts. On the 19th they replied back they would close out my account in the next business days, that was 11 days ago. More of their deceptive, them deciding the way they will do business.

In January, I signed up for a Citibank Card with Best Buy in order to get a discount on purchasing a TV. A few months later, I requested a two funds transfers from my card to my bank account because I did not have the funds to pay a bill. The first one went through. The second, for $300 with a $15 fee, never reached my credit union. In April, I began a dispute process because I never received the funds. I have now provided two copies of my bank statement - one in June, the other in Oct - to show the funds never arrived. I never heard from them after sending the first. Today, I received a letter in reply to the second stating that the previous correspondence did not reflect a $300 deduction from my credit union account. THAT IS NOT WHAT I AM DISPUTING! What is wrong with these people? Do NOT SIGN UP FOR A CARD WITH THEM!

I recently got Citibank Costco card. There were 2 fraudulent transactions. Citibank sent me an email that they see suspicious activity and they blocked card. They called me to verify. When they called me, they had no idea about fraud transaction. I opened my account and told them about fraud transactions. They changed my card. After couple of days when I logged in, there was nothing in Dispute Center section of website. I called them again and they had no idea on transactions I disputed. So, I told them about these transactions. By this time, I had 4 fraud transactions. I changed my card again and disputed transactions. Same story after 2 days that I called them again and they could not find my disputes. I ended disputing same transactions 4 times to get them solved. They changed my card 4 times but seems their fraud detection and dispute system does not work. I am very disappointed with service.

I have been an account holder of Citibank for 13 years. I never missed a payment, used my bill pay & checking account regularly. Last July 9, 2016, I took advantage of their special promotion. Their promotion indicated that if you deposit a certain amount, leave the money with them for 3 months, you will be given a credit amounting to $400.

My fiancé went to the bank to cash the check. They told her "You can't here. Try though the bank few blocks away." So she went there and she forgot the sunglasses - Chanel glasses $650. She came back fast. The glasses were missing. She ask them for the glasses. They made fill out paper. So I made a big complaint and they found them 4 days later. The lady that works there, she did steal the glasses. She brought them back because they got her on camera and she said that she thought they were her friend's glasses but now the glasses are all scratched off garbage. They are thieves. I don't trust him with my money. Me and my fiancé we both going to cancel our accounts with them.

Please help me! I bought a Winix WAC 9500 Ultimate Pet True HEPA Air Cleaner online from Costco on Mar 30th, 2016 with the amount of $259.19. I used American Express Card to pay for it. I received an item a week later, I used it for almost 2 weeks, and I smelled an unpleasant smell; therefore, I have to return it back. Before doing so, I had called a number outside of the box which ask customer to do before returning it to the store. I did called many times, but there was no one to answer the phone. I had no choice to bring it to the store near by my house. I returned that item on April 12th, 2016. I had a return receipt. I thought that everything is OK, but it is not.

I am looking for other customers that took cash advance deals posted by Citibank this year. I was told that the total cost would be 3%, with payment due April 2017. I pay my monthly expenditures each month so the only balance is the cash advance, which I was led to believe was not subject to interest as unpaid balances. I am being charged about 36% per year on the cash advance, instead of the 3%, and I'm mad as hell. Citibank says I was made aware of it, but all I remember is the rep rattling off unintelligible small-print talk after telling me the only charge was the 3%. I'd like to know if others have had the same experience.