Citibank Reviews

I recently spoke with a Citi representative at the beginning of the month and she offered me a balance transfer. It was supposed to reach my credit union Visa card in about five business days. School started and some other circumstances came up and I did not check my balances until a few weeks later. Come to find out, the transfer never made it to my credit union Visa, and I had two large balances on each account as a result. I called right away to speak with a citi representative and they told me that the credit card number I gave them was the same, but the institution that they paid was something called “Action Credit” of which I’ve never heard of before. They said they would investigate it and I have not heard any updates in a week.

My 780 credit score took a beating this year due to COVID and a huge house repair. I have NEVER been late on a payment to Citibank (I have never been late to any company) but they lowered my limit because my score dropped. This, in turn, makes credit usage ratio worse which makes your score drop even more. So keep contributing to the problem Citibank. I will be paying this card off today and will cancel it as fast as I can. Worthless company providing worthless service when people really need it. Pathetic.

During these trying times, you can probably tell some of their customers are having trouble with paying down their debt. I for one am one of those clients, but based on looking at my history, I have NOT missed one single monthly payment since opening the cards. Although I'm only able to pay the minimum balance, I'm still paying! Because I'm not one of their more wealthy clientele, they treat me as garbage! Instead of leaving my credit card limit alone... THEY LOWER MY CREDIT LIMIT! Your company says it's based on my credit!! How horrible is that? Why couldn't you leave it as is?!

I have a Citibank thank you card. Because of the COVID-19 I missed one payment, the following month I called to pay the total amount of my statement. I asked to them to remove the interest and the charge for the late payment, because it was the first time with a late payment. They didn't remove the late payment, the customer service was terrible. I spent 3 days trying to talk with a supervisor. Customer service in Spanish is the worst. Customer service in English was better.

I made a purchase online for a product advertised in Facebook. It tuned out the company, from China send me the wrong item. I spent weeks trying to rectify the situation with the Company. Their response was for me to sell the item or give it to someone as a gift. When I refused, they told me it's expensive to return this order so I would have to pay for return shipping and for shipping. I put a dispute with Citi which was the Credit card I used. I tried to applied a stop payment because I feel I'm being scammed. After I submitted all the information Citi wanted including all the E-MAILS, Citi with no explanation replied that the issue was resolved and for me to contact the Company. The stop payment was reversed. I will never deal with a bank that doesn't protect its customers regardless how small.

DO NOT USE CITIBANK IF YOU CAN HELP IT AND WANT TO AVOID GETTING ILL FROM THEIR AWFUL AUTOMATED PHONES!!! I opened a checking account. They gave me a debit card though they know I don't use them. So okay, I requested a credit card. They declined (I never was declined to cards before). At the time, I didn't ask why since I have a couple of other good credit cards. But now I learned that (1) I have the right to know why they declined, and (2) I have the right to know which instrument they used, i.e. hard pull, soft pull, or ChexSystems.

Deposited large amount in savings with low interest BUT 700 cash bonus after 90 days. Called after 90 and told I must not have seen i needed 100 pennies in checking so not eligible.. closed & sent2 cap1.

I was using Citi bank credit card since last five years. I am a central government employee and I made every payment within time. Now suddenly they close my citi bank credit card without any notification. I tried to contact customer support but my call was not answered. I sent mail but no reply received till date even after 10 days. If you have to close credit card then why are you issuing. At least some message should be given to customer regarding closing of card. Worst worst worst experience with any bank in India.

Just here to get the word out that Citibank does not want your business. This is the second time I in the last 7 years I had issues dealing with their stringent requirements regarding promotions. First time was eventually resolved satisfactorily through intermediate means. This time though thinking they might have changed their policies and customer service for the better but it was not the case. Either way any slight deviance from the fulfilling all the bonus requirement which in this case was confusing in how the wording of "bill payments" means setting up your Citibank account to make payments versus paying your bills with your Citibank account was never quite in the fine print of the promo itself.

I called CitiBank to open a high yield savings account. Before doing so I was presented with an opportunity to earn a bonus if I set up a checking account and a regular savings account with a sizable minimum balance. I choose to do so and provided all of the information and was told by the Representative that everything would work and once my accounts were activated, they would fund the accounts with the information that I provided.

25 year customer in good standing. They've made a lot of money on me through the years, recently had several charges not made by me. Wrong email, wrong phone numbers, and wrong name associated with purchases they sided with merchant. I continued to dispute charges. They took them off my card. They Then lowered my credit limits to current balances and said my equifax score was the reason. On time payments on all accounts, credit score over 750. Their lowering these limits dropped my credit score by 60 points. Terrible decision by them as I am closing these accounts no more money made for them from this good credit customer.

Don’t ever take advantage of their fake bank bonus. I had a promotion bank bonus after transferring funds. After 90 Days they kept giving me the runaround. No one knows what they are talking about. It’s a scam! Beware. Never got my bonus. Ended up Losing money after 8 months of sitting at Citibank waiting for a fake promotion.!!! Beware!

I had purchased an item online and was scammed. They sent me a face mask. But I purchased an item that is about 50lbs in weight. This company ruled merchant in favor and don’t even look at the details. Took months for them to reverse the credit they gave me while then I could not submit details. Worst company ever. I sent them my pictures of what I ordered and what I received was not what I ordered. They closed the case and ruled in merchants favor. Closing this account. Never dealing with a company who cannot protect me from fraud. Beware. They do not protect you and good luck. The process sucks. Takes months and then you will be denied.

I’ve only been with CitiBank for a short time but I have been pleased with the customer service. I normally use the app or website to get service but I have on occasion called in to get assistance. They are all very responsive and helpful.

Cut credit down to 100 dollars and blaming it on credit report. I am not buying credit report when you have a okay credit score of a little over 700. This is happening to so many people in 2020 from Citi, not to mention I have read so complaints against this company of cut credit. Also afraid will start getting other charges now that I am reading reports about. I sure wish I never had this card. Now only if this bank wasn't given a 500 billion dollar bailout more than the stimulus. I think that was given last time. Not to mention their customer service is ridiculous bad. Not even sure what they are being paid for. No idea what happens if this bank fails again. To the people who has their card, I doubt they are bailed after so many past bailouts that you can read about.

Citibank is a long-standing bank. It has always been trustworthy for me. The only downside is their fees, don't like being nickel and dimed just because I don't hold a lot of money in accounts; but then again, other banks are no better when it comes to this. Give to the rich - take from the poor. Bad practice.

So I HAD an Amazon Prime Card with this bank and tried on several occasions to change my email address with them because my email got hacked. Each and every time I entered my new email in and hit saved. The website said I was all set but each time I tried to login it reverted back to my old email address. Frustrated I walked away for days forgetting about the account completely. Months later I go to check my acct and lo and behold I owe back interest for non-payment. They had all my info and never sent me anything. Why Amazon would deal with this bank boggles my mind.

I have been a Citi customer for over 20 years. The only real problem I have is logging into their website most of the time. For some reason it usually takes 2 to 3 attempts. I have spoken to customer service and they can't see the problem. Just annoying at times.

I closed my Citibank account in June and in July they sent me service charges bill asking me to pay the amount otherwise account cannot be closed. They say that it will keep on charging every month if not paid.

I have my accounts with Citibank for over 18 years and was pleased until moving out of the city years ago. It is a secure and reliable bank but lacks local branches. From an experience point of view, if you don't live in New York city you will be frustrated in trying to find one.

Worst bank ever. Need to be more professional. They don’t answers email or calls. They have toundesb of bad reviews everywhere possible. Will recommend you to stay away from them.... please write them bad review as well.

I like that Citibank has 24/7 customer service and has ATMs all over. The fees are pretty average. I remember comparing them with Chase and found their services similar. Santander once had a $20/month for a year incentive for new customers but I didn't switch because it's not as big of a bank. One of the last times I went to Citibank, I saw an account, possibly a CD for 2.5% interest but the minimum was $25,000, so that didn't tempt me. I heard were very helpful to a relative when he was traveling abroad and his card was stolen but I was not told the details. I just started using the app a few months ago and it's very helpful to see my transactions lined up. I was unclear if a pending debit was taken into account with my current balance. The phone system tells me that important information. I also have two custodial accounts for my kids and it would be helpful to see their names on them so I don't have to look up their account numbers.

I opened a new online savings account (only) with Citi and their phone application services. They took my initial $1000 deposit then promptly screw everything up from that point on. I specifically requested NO debit card linked - they sent me a pin of one. Then no card within 1 week. Dropped 3 calls transferring me around for over 2hrs with conflicting information on the card, the account, and more. The unlocked the card in transit without my permission or activation and without explanation. They routed my calls to various departments that just blamed the other department, gave out bad and inaccurate information and would not address the risks they exposed to my new savings account which I was going to further fund. THIS IS EXACTLY HOW BANKS LOSE NEW CUSTOMERS FOR LIFE! Don't give them a dime!

I logged onto my current account to inquire about a balance transfer and an hour later received an email congratulating me on a new credit card account which I did not want. I called to reverse this supposed application I filled out and was transferred 4 times and no one could help me. This is worst customer service I have experienced in a very long time.

I’m writing about the experience of my 97-year-old grandmother. She needed a checking account so I opened one with Citibank for her online. I provided her landline, my cell phone, and my email address. She’s never used a computer and wanted me to take care of all the online banking. We would have opened a joint account but that requires you to go into a branch in person, something neither of us was willing to do during the massive Coronavirus outbreak here in LA since I’m a Type I diabetic and she’s old as dirt.

The convenience that Citibank offers is unparalleled to other banks. The saving interest rate has been competitive during such challenging times. Although the rates have been dropping, they are still one the top providing the best prices.

Good bank to bank with. Employees are pleasant and helpful and work to make any in bank experience painless. They could use more locations and ATMs. Never had any problems that could not be easily resolved. The website is useful and easy to use.

I have a Costco Visa which is a Citibank card. I have a Citibank checking account that I've had for over twenty years. I started using Citi's mobile app to pay for the cc balance every month from the checking account. On multiple occasions the transfer I authorized was made twice even though I only authorized it once. This has happened with both scheduling ahead of time as well as making a real time one time payment authorization.

I have been with both B of A and Chase. I am no longer with either of those financial institutions, that should make a statement in and of itself. Citi may have its own not so good points I am not aware of, but for my purposes they have served my wife and I well.

I have been a Citibank Credit Card holder for 10 plus years. I was in great standing with $4,500 in credit. I had paid on time and had a $8 balance when Citibank reduced my available credit line down to $600 without notice. When I called them they stated my credit report showed I was late. They did not ask any questions but assumed they had the correct data. I found the customer service to be terrible. How do you reduce a loyal customer's credit without any contact and using wrong data to make a decision on an account? I found my credit report had identity theft, disputed and got my report fixed. Citibank didn't care about that, they didn't offer to regain my credit line nor did they care about loyal customers.

The instant you pay down the card, they decrease your limit. Advise it can’t be undone due to the credit score, which is lower because of the percentage of credit used. Explain the situation and they just state it can’t be undone. So now you’re stuck in a catch-22. Can’t fix the credit score because they both lowered the limit and kept the card maxed out artificially, and can’t increase it to fix the score.

More open locations on the South side of Chicago. Would like to be able to transfer funds between other banks. I would like to be able to deposit checks via cell phone. Other than that I enjoy banking at CitiBank.

Terrible customer service. There was a fraudulent charge on my card in April, it’s July 22nd, still not resolved and I still haven’t gotten credit for the fraudulent purchases. Do you really want a bank that will not have your back when something terrible like getting your credit card info stolen? They are THE WORST.

My money more than 10k!!! Has been withheld, Citi bank says I will get a check in 2 months!!! With this pandemic and no reasonable income for bills and sustenance!!! And what happens to the cash been withheld??? Citibank trades on it and make profits!!!! Huge scam bank with no INTEGRITY. After I got 3 payments from from a family friend through Zelle, my account was placed under review for God’s sake!!! DONT RISK YOUR MONEY. THEY ARE FRAUD.

Received an email that my card had been cancelled for not using it. Called customer service to see what could be done to maintain the account, no help. I asked to speak to someone who could help or a manager.... I was told that none were available. Then tried online chat... same story... useless. I had this card for 15 years and have a 800 plus credit score. I guess if they will treat me poorly, imagine the treatment if you have had a minor financial issue. I have used Chase and American Express for many years and been treated exceptionally well. Don't waste your time with Citibank... You will only be disappointed with their complete lack of even a minimal amount of good customer service.

Very sad that I have signed for the Citibank credit card through Best Buy. It is the worst experience in my entire life. I bought an expensive phone from Best Buy and I used my Citibank that was provided by Best Buy store. I paid the full Payment with the 30 days frame and it was 900 dollars to avoid any interest. However, I am one of those people love to check my any money accounts. I have to see everything is good. As always I called to Citibank to check make sure it says $0 balance and I have 72 dollars in balance and I said, "How?"and I was told 2 late fees for interest of 8$ and did not even know I had $8 dollar balance of $900.

I opened a CD at Citibank, when I need to use the money, it won't let me transfer the money out. They have daily and monthly transfer out limit. So I thought I can go to local branch to get the money, and they don't have bank located at my state and nearby state! There was no limit to deposit (also via transfer in) but limited to transfer out. If you can only transfer your money into the bank, and the bank won't allow you transfer your own money out, is that something fishy?

Once you give them your money, good luck getting it ALL out without any fees. I had a sizable amount in one of their savings accounts to take advantage of their "higher than average" interest rate. However, I quickly found that their mechanics behind the website, app, and even operation issues would become my newest nightmare. They have many convenient errors that result in them making FEE REVENUE. If you are willing to make the calls and resolve the fee - you will get your money back. However, it is ridiculous the amount of times this happened. Plain and simple - this bank reminds me of Bank of America in the early 2000s... Known for racking up the fees and creating loopholes you have to jump through to transact without fees.

I am a new customer needing customer support and the service is terrible. One representative doesn’t have the information that another one asked you to return a call for. Getting through the voice menu system is infuriating. The connection on one phone call was so bad I just had to hang up. The representatives are polite, they just aren’t helpful. Very disappointed.

Citibank is THE worst bank to deal with during Covid-19. They did NOT help me with my newly opened credit card. I've paid FULL balance due one day late (because of misinformation of due date on site), was charged late fee and customer service refused to refund it. By-the-way, customer service is useless.

I have had a Citibank credit card for about two years, paid on time and used it to raise my credit score. When I opened the account I had a really great paying job. When Covid-19 hit the US, I was let go from my job. I quickly found another amazing job with a considerably lower salary. All of this happened a few months after my husband and I bought our dream home. During this stressful time in our country and people and companies are making generous accommodations for customers, well not Citibank.

If I could give them negative stars I would... I have been dealing with this hell since June 25th. I opened my account I had a deposit come in, which cleared for my business. Now my account is closed, under review, blocked (I’ve been told so many things) and now my money is being held hostage. I’ve spoken and chatted with reps that said my account can be unblocked if I call the fraud department. When I call them I am told that my account is under review and I will receive my funds in 30-60 days as a certified check... 30 to 60 DAYS. I HAVE OVER $10,000 IN MY ACCOUNT, HOW AM I SUPPOSE TO LIVE... When you ask for a supervisor they hang up on you. I don’t know what to do. If anybody else has experienced this it or is experiencing this please inbox me on Facebook.

I tried to open an online savings account. After applying online I was told I couldn't open one at this time and I would be contacted. A letter came stating that I couldn't open an acct due to information from Equifax. I assumed that was because my credit is frozen at all 3 credit agencies and I don't know which service they use. So, I called customer service and asked to have my application processed when I unfreeze my account. They told me to unfreeze and reapply. Now I've been through this before with Ally Bank and their customer service was excellent. It was the exact same process with a letter sent after not being able to finish the app. They processed my prior application while on the phone and I could unfreeze and then freeze while I talked the their representative. I only wanted to diversify my savings. But, I was so turned off by their process that I will stick with Ally.

I would give Citibank negative stars if possible. Every time you try to make a large purchase they decline, then block your card for use. Had a $5000 point of sale limit. Card was blocked three separate occasions for purchases that came nowhere close to my limit, then once when I was putting a down payment of $5000 on a vehicle.

I opened up my Citibank account 6 months ago. I have no job and I perform handiwork. Small money used to come to my checking account and I deposit also Cheques from clients. Some clients pay through Zelle or Venmo. The other day I could not log in my online or the application. I tried calling several times with no explanation. I went to the branch and they did not have an answer. Only giving a number to call the fraud department. Called them and taken in circles and someone’s answers the call and tells me they are closing my account and will investigate after 60 days then will mail me my balance in my account. I am wondering why they treat people this way. I have bills to pay and now am stranded. I cannot do anything.

I recently responded to Citi's offer to open a money market account, but after 30 days I'm closed it in extreme frustration because I cannot entrust my money to an organization that is as backward as Citi and that makes it so hard to manage my account. Because I put a very large amount into my account, I wanted to set up some beneficiaries to that account in case I die. This was my first encounter with how backward they are. You cannot set up beneficiaries online! At other large financial institutions I deal with - Vanguard and TIAA to name just two, I have been able to manage my beneficiaries online for at least 5 years.

I've had a Citi credit card for the last couple of years and have not had any issues. They recently started advertising 1.2% interest on a savings account so I thought I would create one. This was a HUGE mistake. First there are no instructions on how to guide you through this process. I spent over an hour with a service rep who could barely speak English to get me through this. It's now been almost 5 days and my money is still in a holding pattern. In other words, I can't get access to my money I transfered.

We were on a 2 year 0% interest. Paid off the card well over a year ago and resued it as needed. Never knew anything about having to actually call in to make sure Every payment is Applied to the promotion. Either they are leaving out key details to then Extort us for pay on the Interest. I had called Citibank several times, their customer service could have caught and corrected it long ago. Nope, now they want their interest, even though I had full paid the card off well within the 2 years. Thank you.

To begin, my online account access has been greatly limited to only making my monthly payments due to not activating a new card. From there in the middle of the COVID-19 Pandemic my credit limit was reduced by 25%. When I inquired through the online chat feature it was explained that this was due to my mail being returned. I later called to speak with "Customer Service" who then told me my credit limit was reduced due to a $0 balance collection account erroneously placed into my credit file and that is why my limit was reduced.

The dispute department is beyond incompetent and unprofessional. They have taken a simple dispute with a merchant to another level, dragging it on for 3 month, and unsuccessfully handling it. No resolution, just continuous waste of time. Horrible service, incompetent company, not going to remain a customer. Walk away before they drag you along and waste your time! Horrible service and experience!

Citi let me open several checking accounts but when I deposited my stimulus account they blocked my online cause they said my info was compromised to call them. I did then they send me to another department to verify my activity. They did. She said she could not on block it so she transfer me to another department and they could not do nothing for me. They said my check didn't match my address on file and then they said it did their mistake but they still can't unblock my account and they won't close it.

Started application to refinance my home on April 15th, 2020. Turned in documentation and was charged for appraisal and other fees, Appraisal come out as value I stated or above. Now on June 21st was told I didn't qualify, but have not received answers as to why that would be despite loan officer promising 'to get back to me'. Communications with Citi are very poor and almost non-existent. Online document portal sub-par and no feedback given about submissions. No contact to say when other docs might be needed. No CUSTOMER SERVICE, just Citi self service. Worst mortgage company ever!!

This bank is insane. They locked my account when I tried to send $30 through Zelle. It took TWO WEEKS for them to finally unlock it after NINE calls (each lasting over 45 minutes). A day later I wanted to transfer $700 to my personal checking at another bank through an External Transfer. Guess what? THEY LOCKED IT UP AGAIN! DO NOT put your money in this bank. They will hold it hostage and make it nearly impossible for you to access it, transfer it, or send it to anyone. They want to hold it and make it as difficult as possible for you to access it. NINE calls. NINE. And it's still locked!!! Terrible. Terrible terrible terrible.

18 days earlier wire was initiated from US to Aus and the money has still not reached. Every time you call them they will try to push to another wire specialist and say we have limited access. Don't waste your time. They are bunch of lazy and very irresponsible people. Worse bank and wire department I have ever come across.

In the wake of Covid19, protests, market turbulence, uncertainty, and surging unemployment, I called Citibank to dispute the overdraft fees that have been repeatedly charged to my account over the course of 2 days. After having barely enough money to buy food and pay bills, I was forced to pause my auto-transfer savings accounts as I needed every dollar to make it through the week. Unfortunately, they went through anyways, due to some delay in their system.

I have been a Citibank Credit Card customer for around 20 years. I have four credit cards from them and my credit utilization on those cards were not high at all. I have paid all of my bills on time without a missed payment as far back as I can remember. My credit report shows I have a 100% perfect payment record as well. Two weeks ago Citibank decided to lower my credit line on 3 of my credit cards down so low that now my available balances on each card is so low that interest alone will put my credit balance over the limit.

I have been with Citi bank for an year now. It's very dissatisfying that they are very bad at customer service and also for every reason they deduct money. There is something called standard instructions. By mistake I have clicked it and an amount of Rs 3976 got deducted from my account. How can they do this. No other banks does this kind of deduction. Request everyone to think and go for this kind of bank.

Good luck connecting with someone to help you. All that they want is for the computer to solve the problem and if you get connected to someone after half hour of waiting, either your issue will not be solved or you will be disconnected.

Hello Everyone. This review is about the reality that will pop open your eye. I want you all to read this real life event that happened with me and see if you really want to have a relationship with Citibank. I am 65 yrs old retired heart patient and I lost my beloved wife few months back. She had a long association with Citibank and owned a credit card and had a great civil score. I informed Citibank regarding demise of my wife. Citibank confirmed me that there is an extra payment of Rs 9379.20 which Citibank will be giving back to you and thereafter close this credit card so please share the documents.

I’ve had my Citibank secure cc since September of 2019. I opened this account to help build my credit a little. I’ve used the same bank account to make all my payments. Since this pandemic started I guess Citibank thought it’s a good idea to hold all of my payments for 2 weeks at a time. I called to find out why and they said my may payment was “under investigation” and it took almost 3 weeks for the first issue in April to clear.

Every time I try to log into my account they asked me to get the code and every time I call the contact number customer service I am on hold over 30 minutes. Sometimes I get hang up and disconnected and I have to call back again so basically every time I want to log in to my account, I have to call and more than an hour on hold. No result.WORST CUSTOMER SERVICE.

Interesting signature comments from Anand Selva CEO Citi Card after they just cut my CC from $11,500 to $730 for no reason.... Customer for 5 years. No late payments and only using 5% of available credit. Good to have you by my side when I need you the most.... Whatever!!! Scott L. **. "Citi is at your side when you need us most. Anand Selva CEO, Citi U.S. Consumer Bank."

Recently I received a promotion from Citibank to open an account online and get bonuses, with those bonus amounts depending on the amount deposited. I have online accounts with other banks, but the Citibank online experience is the worst, with so much misinformation provided by representatives on the other side of the world who are poorly trained. In addition, it is impossible to speak to a representative at a local branch. In every case after a few rings, your are transferred to someone that essentially cannot offer you assistance. Stay away from dealing with Citibank, or you will be exposed to a frustrating experience.

I've been working with different banks for last 25 years, but I never had such a awful experience with a bank before, Citibank is not supporting his long-term clients instead observing THEFT, the person who stole my mail and took my check, wiped out the name and amount, deposited the check on his account, now Citibank hold my money for 4 months and waiting for Mr. Theft to APPEAL on fraudulent activity he did, this is the funniest thing I've ever seen. SHAME on Citibank.

I've had my Wirecard prepaid debit card from BPL Plasma for some time now. I've always had problems with overcharging, double charging, and everything you can imagine! Pin not working! Charged for a new one when old one quit working etc. Can't load card! And fees are ridiculous. And customer support tells you you only get one "complimentary refund"! Every problem I've had with card was their fault! How is it complimentary to give me my money back when it's their fault? And how many people have accepted this lie! How much have they stolen from cardholders! They charge you when you use your PIN and don't when you use credit option? This is a ripoff company! Long story short! And Citibank had to have known this!

My account is now blocked (once again). Every other month they block my account because something is not correct on their end with 'my profile'. The phone number, the address, the password... everything is a good option for locking your account in order to 'try to keep you safe'. Is so frustrating, trying to make a wire transfer or a payment and realising that you cannot do that because of any new bureaucratic issue. Now they say that I haven't sent the W-8 form (supposed to be sent to me on international email), then of course they've blocked my account again, with no previous notice. I have to send them the physical form (no email, right?) and enter every single day to Citibank online to figure out if the lock has been removed. So tired about this way of managing the communication with their customers, they're a shame of bank.

I've had a Citi double cash for a few years, never late and always paid balance off in full. Also have sears with them. My credit is good! I just applied for a balance transfer card, but recently moved but updated my address before I applied. They told me they needed more info, then I received a letter stating they wanted me to send a light bill for proof of address. I live in an RV Park fulltime so I dont get a light bill, so I sent in a copy of my rent receipt. A lady called me and said that wasn't proof of my address, well why would I get a rent receipt from the RV park if I didn't live there!!! I told her my insurance and other creditors have this address, but nothing was good enough.

The worst credit card company ever!. Please do not ever ever ever ever get a credit card with them. I gave them a deposit of $1,000 and then waited for my card to come in mail for 4 month??!! The clowns they have working for them could not get my address right. They kept wasting my time and then said I had to wait another 3 weeks for a letter to be sent so I can cancel my account. I waited for that too. I have been waiting for about 4 months to get my money back that I paid. I still don't have my correct address.

I am a frontline healthcare worker and I have been working the COVID19 pandemic since day 1. Last week I found out Citi lowered my credit limit by $1000, after I finally made a large payment to the card. I called to appeal it, was told there was nothing that could be done. It is unconscionable to me that this is how they treat the essential workers they claim to be there for, and I am ashamed to be their customer.

In mid April, 2020, my Facebook account was hacked into and disabled. Soon after, I noticed three unauthorized charges to my checking account, each for $250. The charges were made through Facebook, and came from Menlo Park, CA. When I noticed these charges, I immediately contacted Citibank to cancel my debit card and order a new one. I disputed the charges, asked for an investigation, and in the meantime, Citibank put the $750 back in my account.

This company not only is rude to their customers but is also zero help. On the phone with four different people, including a supervisor, and all incredibly rude and don’t care. Supervisor even hung up.

Here’s my experience banking at Citi, and hope it helps you make your decision. Citi is a Very Nervous Bank - I opened a 50K CD Account doing their promotion of $700 in 2019. The account opening process was okay, a little cumbersome, and did ask for a lot of info that seemed overboard and more than other banks normally do, including security questions from possibly decades ago like which street you may have lived on 20 years ago, with answer choices, etc…. But once it got opened, assuming you answered all of their security questions to their satisfaction correctly, I thought it would be smooth sailing from there. After opening, had to link external bank account with trial deposits, pretty standard nowadays.

I opened a 3-month CD account. When the term ends, I called the banker to confirm my account status. According to the advice, to avoid being automatically tight in another CD term, I have to take out principal and the interest I earned. The ridiculous thing happened after 2 weeks: the bank withdrew the interest back, and issued me a letter saying I am not qualified to earn the interest. I called and called, each phone call took me at least 1 hour! I've got hung up several times. I don't know why CITI bank bullying the customer so badly. I just wanna my money back.

I had a dispute with Bestbuy because I couldn’t get in touch with them because of the virus. I contacted their bank!! Citibank reported the dispute to a 3 credit bureaus... I have a zero balance. How can I get this remove?? Shame on Citi bank hurting people at this time of hardship... I called. Spoke to supervisor at citi bank. She was not helpful... I’m trying to re-finance and the Bank Keesler WILL Not give me the Loan until this is REMOVED from my credit report!! I'm in the process of writing the Corporate office! This is very hard times for people. Shame on Citibank! If I get the loan YOU will be the first I pay off... This has caused me a lot of stress.. Please help.

I opened 3 accounts with Citi Bank. Or let me say I thought all my accounts were opened properly. This banks has endless paperwork to comply with and I had given them every piece of paper the requested to open my accounts. After endless calls and speaking to agents all over the country they told me all your accounts are now opened.

Can't get checks to clear w $15000 in acct. Takes hrs to get chat or phone connection. Unable to close acct w/o human so I guess I need to plan a day for that. Supposedly need to "activate" checks. No idea how/why I would need to do that. Why would I have received checks at all on an "inactive" acct. High interest accts are really low interest.

My mother passed away in December 2019 and I notified Citibank shortly thereafter. I also asked for the credit card balance and asked that her Dividend Rewards of $49.87 be applied to her account. By looking at her past statements, I could see that she regularly applied her Dividend Rewards to her unpaid balance. Her balance was $168.44. I placed numerous phone calls over a 2-month period to Citibank. They had me both mail and fax several documents to them. They used these documents to have their attorney Phillips & Cohen Associates Ltd contact me. Even though her estate is responsible for paying these bills, I have in good faith paid more than her minimum payment monthly.

CitiBank bank is becoming a joke, reduced credit limits on all of my credit cards at once. Was charged $29 late fee on one of the accounts on 04.01.2020, as I could not get through to them via phone or defer my payments online prior to due date. Contacted via chat asking to remove the fee, did not get a response for many days, called to inquire about this for many days until only today - 04.22.2020 - was able to get through to them, they said there is nothing they can do, because I did not contact them before the due date, which was impossible to do - believe me I have tried. The service I would expect from a loan shark, but definitely not from publicly traded company. Board of Directors of this bank is just a bunch of greedy characters. I am sure class action suit is coming your way, too bad this will allow the people responsible get of too easy. Shame on you!

I have been trying to resolve my account with a Citibank since February 2020, it is April 17, 2020 to give you an idea of a time frame: Every time I attempted to resolve the account through customer service, I was told they could not help me. I have written letters to the Executive Department for assistance as well as submitted complaints to their customer assistance department and haven’t gotten anywhere. The second response letter I received from the executive department (after I sent several just to get a response) told me I was lying, that I never reached out to their customer service department to resolve the issue and that they are not willing to respond to any other inquiries on the matter (mind you I have call logs and message logs using their messenger application that clearly show otherwise, no one is in a call with their company for 45 minutes for fun, I promise).

I think the banking system may be the most corrupt system in the world. If you’re fortunate enough to have savings in the bank they pay a minuscule 1% interest on it or 2, if you’re really really lucky. The structure is all about making shareholders richer. So the banks use your money in your savings account, paying you 1% interest, and charging borrowers 15 or 20 or 24% interest on the Loan (with your money!), Credit unions are no better. So, now the latest go to excuse, for poor, BAD customer service is oh, because of COVID-19, we have horrible customer service, I’ve been on hold for at least a half hour, maybe 40 minutes. And that’s the beauty of banking. Once they get you in, they could give a crap less about keeping you happy. And the recording for the last 40 minutes is “we’re sorry to keep you waiting”. What a joke, They are keeping you waiting, because they are understaffed, and they are understaffed, because of greed, for their shareholders.

When I first opened my Best Buy card 10 years ago it was not a CitiBank card. Citibank ATE my credit card account about five years ago. When I was late on a payment two years ago they immediately dropped my credit limit. Then, without explanation they canned both my Citibank cards even though my credit is better than ever, and they gave me one only last October. At first they offered no explanation and after complaining to the BBB they told me vaguely it was something they didn't like in my credit report. (I have nothing but good info except something that is 7 years old.) I think they want to scrape off as many accounts as possible before the CoronaVirus makes more people default.

My husband and I have had different accounts with this company for 4 or 5 years, different accounts, not authorize users on each others accounts. April 8, 2020 my husband received a "account is seriously past due" letter that was dated March 17, 2020. The letter stated that if they did not receive $20.00 within 21 days the account would be turned over for collections. Interesting since the account has been PAID IN FULL with NO late charges since November 2018.

I’ve been with Citibank for 8.5 years. Up until recently, not a single issue, missed or late payment ever. I called to ask how many authorized users I could have on my account at a time. Initially, I was told unlimited, and then it was 10. I started to add and remove as I saw fit due to the pandemic So that I could help my friends and family out as needed. I was specifically told that I could have 10 AUs, and that I could remove them at anytime by calling. I wake up April 2nd to find that my account had been closed because of adding and removing AUs, something I was told I’m able to do.

I opened a checking account with a $500 incentive code at an actual branch. I asked if I qualified, as I'd had an account with them in the past. They said YES. It turns out I didn't! I dumped a bunch of money into that account AND got direct deposit to get an additional $100. I called the branch and the 800 number explaining what happened, each time being on hold for 30 minutes until they got me to the right person.

An all access account and Citigold account are the only two choices I had when opening an account in suburban Chicago. I have a DD of approx 3200 a month. They switched me to a Citi Reg Checking which was not an option last year with a $10,000 minimum balance to waive fees. They started charging $25 a month in 2020 and then a $34 NSF on top of the fee if it overdrew the account. I explained to CS that $10,000 was never an option for me so I know I did not open a regular Checking but an All Access that waives $10 fee with a $1500 minimum deposit. You will have to talk to a personal banker and of course they only work 10 to 4, nice hours? Collections raved about her 25 year work history and I said, "Without customers you wouldnt be there." Avoid Citibank at all costs.

Stay away from this company. I had several late payments on my account several years ago. Have long since been all paid up. The account has been closed for a while now, just sitting on my report. I attempted to send a letter asking for a goodwill adjustment on just ONE of the lates. They wouldn’t do it. Fair enough. After all, I was late - more than once. It was worth a shot though. But then they added the comment to my credit report - “dispute resolved, consumer disagrees”. What? I did not disagree with anything. I asked for a goodwill adjustment and accepted their decision. Asking for a goodwill adjustment is not a disagreement of reporting, it is simply asking a little forgiveness.

I own a business in San Jose CA. During the Coronavirus epidemic, I spoke to two people at Citibank. I've been doing business with them for over 30 years. The first person I spoke to told me that they weren't ready to take applications for a business loan. She said it has to be done online, but that the site wasn't ready to go yet. I asked her why, since last week I was told it would be ready in a couple of days. She didn't have a very good answer. I asked for a manager and she connected me to another person. He didn't say he was the manager, but had told me that the site was ready to go.

Currently on 5th attempt over the last 2 hours. Currently on hold with fraud prevention due to questionable charges on my account. First call actually made contact with a Citi rep who had severely broken English. My call was disconnected after her unsuccessful attempts to transfer my call to a different department. Then the automated service dropped my call 3 times in a row, and currently holding on 5th attempt (50 minutes so far). While currently on hold, I thought I’d use this time to warn anyone who is considering using this service to reconsider. I’ve tried CC service number 4 times, and now the fraud prevention number. No excuse can be justified concerning the lack of service and attentiveness in the fraud prevention department.

I would consider Citibank a large bank contender - similar to Bank of America, Wells Fargo or Chase; however, I learned over the past couple of days they are nowhere close to the caliber of their competitors. In the past three days I tried to contact the Citibank credit card department because I made a payment and it was denied by Citi (with no explanation as to why - the funds were sufficient in my account) and they charged me a fee for this. I also have a checking account and tried to reach that department, but no one was available to assist. So, this is how the communication (or lack thereof) has been: 3/30: I called customer service and waited on hold for 2 hours only for the automated recording to say, "We are now closed, please try your call again tomorrow. We are sorry for the inconvenience."

Last year, I missed a payment due to some financial issues. I asked for a payment plan, and they were unwilling to help with that, so I fell behind, but I was able to get back on track a few months later. Now, I'm trying to move forward, but my credit score was hurt by the late payment. My financial adviser told me to reach out and ask for a one-time forgiveness. They were difficult to reach (although they weren't difficult to reach when I was late, because they kept calling me) and when I finally did get in contact with them, they were unwilling to work with me. I do not recommend this company. I have had far better customer service and more empathy from every other bank I've ever worked with.

YES, they offer very attractive promos when you sign up. But to deal with the trash that is their customer service line, website and entire customer trash service is almost immoral. IT'S TRASH. A JOKE. A WASTE OF TIME! I JUST SPENT 3.5 ** HRS OF MY LIFE ON HOLD WITH THESE IDIOTS. 1 hour hold is ok... During these times ok... But 3.5 hrs and nothing I just hung up because I played this same game two days ago for 2 hrs and I was not having it! I feel I should be paid for how much of my life I've wasted waiting for them to answer. Or the ** run arounds they give you on the crap website, it's completely a joke!

I've been a life long American Airlines customer, and I've been subjected to being a Citibank customer for the last two years in order to have my AAdvantage card. They are horrible from website, to payments, to customer service, to unethical practices. During this Coronavirus, if you call them, they will hang up on you if you need anything other than knowing your account balance. They force you to chat with them, which they're never there and they don't answer your question. Let alone a way for them to call you and discuss together so the customer service rep could actually do their job.

I have had an account for 15 years with Citibank UK, and bank online because I live nowhere near London where the only branches are. I tried to log on today and a notice told me that I needed a code which they couldn't send to me because they didn't have my mobile phone number. I phoned and told them I didn't have a mobile phone because surprise surprise I live in the country and can't get a mobile signal in my home! I was told that therefore I couldn't bank online and would have to phone them to do any banking, and this would cost £30 per transaction! I am going to close my account of course, but they didn't seem to think anything could be done if I didn't have a mobile signal. How about that for poor customer service!

I can very easily call Citibank a bad company because never in my life have I been more harassed to give my business to a company. These people will LITERALLY not leave me alone. I have repeatedly called their headquarters and demanded they leave me alone, which they promise to do and never stick with. I cannot believe what liars they are. I used to work for Wells Fargo, so I know how important advertising can be. However, I quit when I felt Wells Fargo had compromised its integrity. But unlike Citibank, at least Wells Fargo has the respect to leave me alone.

I secured this personal loan a little over two years ago via a phone call. I have never received any information about the loan, such as summary, account number, statement(s), or anything via USPS mail or email. I set up autopay with my bank via the phone conversation. I am in need of viewing the account information. There is no access available online to personal loan information. I have called over 10 numbers and can not find the right connection to talk to a live person, only the recorded "bot". They seem to be hiding the ability for a person to access personal loan information, or the ability to stop payment and/or switch banks that they pull a draft from. They have until Monday, 3/16/2020, to follow up with me, or I shall move on to the Federal Reserve with a complaint. Be very cautious when dealing with this company for a personal loan.

I have been trying to request that a check issued to me last year by Citimortgage for surplus escrow be reissued and WHEN I have actually reached a human, I have been treated with everything from ignorance to disdain. It appears that all Citibank representatives are being trained in the technique of talking over the caller throughout the call, to the point that I thought I was mistaken and had reached a recorded message by mistake. To top that off, they do not appear to be in the slightest bit concerned that they have a 1 star rating for their exceptionally inferior customer service.

I have had Citibank for over 7 years, I have had nothing but issues with this bank and their ridiculous service. I have been looking to cancel for years but I stayed because this was my first bank and I didn't have the time to cancel or it conflicted with my direct deposit. But today I would say has been the worst experience. First they couldn't located my account after giving them the information over and over. They stated my card number on file was not associated with any account which was false as I had this account for 7 years, then they magically locate my account. I was on hold getting transferred from department to department for over an hour just to be told I would have to call back with the correct number on file for Zelle. I gave all my information and I have the number on file. This does not make since as I always receive text regarding Zelle. I have had it with this bank!!!!!!

I called to Citibank on 21 Sep 2019 and submitted all the documents by Mail they asked for with notarized to release my account and send me new Debit card on my home address. Just today on March 3 2020 I called and they don't have any answers and asking me to resend again all the documents with same procedure. I spent $60 for notarized and $49 to send from Canada. Please can anyone tell what to do about this bank and how can I release my suspended account because every time they put me on holding line for 4 hours. I can't afford that much expenses and they don't have any branch in Canada so they want me spend $1500 to fly from Canada to USA. Please can someone suggest me. They are holding my money from 2013. Thank You, Pranav **

Since I response to your Priority Account promotion, it has been endless issues. I spent total 80 hours or so trying to resolve all kind of stupid problem with Citi. Even complain to BBB don't get response from them. I highly highly advise everyone just stay away from their deposit services.

I have had a Citibank Mastercard for 2 years, always pay balance early, chose this card for American Airline miles. Horrible customer service. I recommend finding a different credit card company to accrue miles.

I opened up a 1.85% savings account with $650,000. I never received a functioning bank card. I spent over 80 hours on over 100 calls trying to get acess to my account. The intrest is capped, cut off and discontinued after $2,000. But they didn't even pay that after 75 days of a $650,000 balance. I requested the account to be closed 2 weeks ago. They tell me it was just done 24hrs ago. They promised a 2 day FedEx delivery for my funds. Then told me 7 to 11 days, then 5 to 7 days. Then after 30 calls to every place I could find for a valid number, they said the check was already sent, then they said it wasn't sent. I filed with the Federal Reserve Investigators today. Going to the Attorney General's office & possibly the F.B.I. tomorrow. It's beyond belief that this company is in business at all. I am possibly losing a million dollar project and my entire income for 2020 from this company. I

Updated on 03/23/2020: Citibank Customer Service reps are the absolute worst. Last month I contacted Citibank to dispute two charges to my checking account. After I put in my dispute for the charges, I was told that it would take 10 business days for a provisional credit to be applied to my account while the charges were being investigated. I called to follow up at least twice a week for almost exactly three weeks to find out the status of my dispute only to be told that it was still ongoing.

I signed up for the $400/$15k deposit offer that they had at the time. I signed up over the phone, and I told them to withdraw $15k from my account. I gave them all my info. and it was supposed to happen. Then they kept telling me they had problems with me signing up, they wanted another signature card. Long story short, they dragged out the process, it took over a month (their time window for the offer) for them to deposit my money into their account and they did it for $7,500 not the $15,000 that was supposed to be done with. When I called them about the promotion they said it's been over a month and that I didn't qualify anymore! If you're signing up for some kind of promotion that they have beware!

I stop using any service offered by Citibank Singapore. The vice president attacked and insulted customers. They said people, who do not have USD 1 million in Citibank accounts, are not important to the bank. Poor customers are just wasting the time of the rich bankers. Good luck Citibank Singapore.

Opened up a bank account with Citibank. I was waiting on my tax refund to come in. I got notice it was in my bank account or sent. I wrote myself a check, because I was having a deposit made knowing it would clear. They never cleared the check due to my deposit hadn't came thru yet. So I let it be and never knew or even got a statement from citibank about closing my account. I found out 30 days later when was trying to find out about the hold up with my tax refund. I get mobile alerts every day but cant log into my account. I called the bank. They told me my account is in closer process that nothing can be deposited or go out. They then told me my refund of 1787.00 was deposited into account. They took $11.00 for monthly fee. Even though they told me nothing can go in or out. That the money was to go back to IRS. But didnt.

1. They first pitched you with opening w/ cash sign on bonus when you open account with them. 2. They approved your checking & saving account requests. 3. They then denied your transfer money transaction (with each and every possible excuses) from other institution to fund the account. 4. They kept you calling their so call "fraud department" that no one speaks English. 5. Finally they closed your account w/o any reason and notification. 6. The so-called non-English speaking Citi employees were very rude and do not know a darn thing here in the state. 7. Purely wasting your time and energy doing your business with these crooks. 8. Citi Bank is doing bait-and-switch committing nu-ethical/fraud business practice, the culture within their company is even worse than ever. 9. Citi crook bank is on the top of the list of American bad Mega Banks. 10. Find some other local banks/credit unions to park your hard earned money.

I have banked with Citi for over 5 years and have never missed a payment. I found out today the scumbags (Citi) have reduced my credit limits on all of my cards....Keep in mind they did this without any notification. When I called and spoke with an account manager, who was of absolute zero assistance she informed me there was nothing that can be done. Now I'm left with my cards maxed out that's how much they were reduced. I will advise cancel your cards with Citi and never do business with a company that doesn't appreciate their customers. I'm waiting a call from the VP as their actions were completely unacceptable. I didn't even receive an apology for the lack of notification. Shame on you Citi you have definitely lost a customer.

Had Citibank set up on auto pay and some how unexplained a payment did not process, only found out when the next billing came up showing a missed payment. The same day I get a notice on my credit monitor that a payment was missed reported by citi bank, at this point the bill was 38 days late. I contacted citi bank, they said there is nothing they could do, to remove late payment or refund late fee. I paid off account and closed it. DO NOT DO BUSINESS WITH THIS COMPANY, HAVE NO RESPECT FOR CUSTOMERS.

I will make this very simple. DO NOT USE CITIBANK!!!! I tried opening a checking account with them and like most banks they ask for a utility bill to confirm my address. I promptly sent a bill with my address and then deposited $1,100. However, I never received my debit card. So I called to find out the problem. They said that the address I gave them is in Queens and not Far Rockaway. I proceeded to explain that Far Rockaway is in Queens and that either way if you send mail to either address it will end up in the same place. Pretty Simple right? No this Rep from Citibank for some reason still put a hold on my account. When I tried to call and rectify the situation each representative transferred me at least 7 or 8 times and never helped me. Then they closed my account without notifying me and then restricted my online account so that I can't pay my credit card bill!! Using Citibank is just one big headache!! STAY AWAY AT ALL COST!!

First off the entire online site of Citibank is the most unfriendly site I've ever used and continues to get worse. Second it's been a solid month of the site under maintenance and even now that the maintenance is supposedly over it won't let me make online payments using existing account or even adding a new account to make payments from. So then you have to go through a terrible voice prompt hell when calling in to pay off remaining balance. Wish so badly the govt would drop the contract with Citi as they clearly are not doing well in these reviews. Citi is rated as 1.1 stars and that is much too high! Avoid if you can!

-100 Stars! I am beyond frustrated and upset at how all the employees and fraud department can't seem to have an actual supervisor call me in regards to my check that I have officially endorsed. They have lied to me and pointed out the other bank has not release my funds, however after doing my investigation, they have released my funds on 2/14/2020. I haven't been able to pay for my bills nor buy food let alone get my own paycheck due to the incompetence of their employees.

I frequently make quick pay (A.k.a Zelle) transfers to friends and family on the regular and this is about the 3rd time they put an security alert on my account which blocks my access to send money or log into my mobile account. Every single time I had to call them and they gave me the run around It's like they’re uneducated about the company they work for. They give me the run around, forward me to random departments that can't help me Other than tell me everything is fine or they’ll forward me to someone else and it ends up nowhere and a big waste of my time on my part...

Received an offer to open a "flex loan" with "fixed rate of 9.99%" & "monthly payment of $96.00". Before I accepted the offer, I paid off all debt on the Citi card from which the offer initiated to start with a zero balance and maximize the low interest rate of the "loan" up to my credit limit on my Citi acct. Citi changed my loan payment by 17% immediately, by 26% on the first statement and by 35% on the 2nd statement. They first said the variance was interest. I told them a loan payment includes both the principal and the interest: that's what a fixed rate loan is: your monthly payment is always the same.

The refusal of listening to your customers and understanding their concerns. I have never asked Citibank to stand behind for a dispute. I spend anywhere from $4-7K per month. It is my main card. I placed one item in dispute for $405.00. I received a letter through US mail informing that my dispute has been received and they are working to resolve.

I made my first payment on the due date. Apparently they never processed it even though it showed a confirmation number. After this they promptly charged me a late fee and decreased my credit limit without notifying me. I called. Paid my full balance and they didnt even try to retain me as a customer. When I asked to cancel my card all they said was, "You know if you cancel it we wont reinstate it. You'd have to reapply." Hah. I'll never do business with them again. Pathetic customer service and they refused to even try to do anything about their negative impact on my credit. Will be my first shown late payment in over a decade now ill have to fight with the credit bureaus to correct their screw up. Thanks Citibank. I appreciate it.

On 04 FEB I used my Best Buy Visa card to make on online purchase worth US $148. My card was declined. Within a few seconds, I received an email from Citibank Fraud Alert Center asking whether I had made this purchase, so I clicked "Yes." A message popped up saying the block had been lifted and that the transaction was approved.

I'm a customer for last twenty years, very happy and my wife is also a joint account holder. On Jan 27 they froze my account without any communication for their "know your customer" policy. I called Feb 2 when I had a issue upon clicking my account link in Citibank.com, customer representative said that I need to re-register so it will work so I left it is as it's not urgent. On Feb 6th I got two of my payment rejected stating my account got frozen, when I enquired Citi said they did not have my wife SSN and DOB, so they froze my account.

I've had a terrible time setting up a simple savings account with Citi. They've made it an incredibly difficult process every step of the way. You can do very little online; I've had to call them more than a dozen times. Additionally, they consistently make mistakes with my account set up, so then after waiting weeks to receive confirmation, I have to again call back and deal with their terrible customer service. It truly gives the impression that they absolutely don't want my business. It just shocks me. The worst customer service experience I've ever had.

As of this morning (2/7/2017) both OFX and QFX downloads were not working from the Citibank online bank site. This is critical for importing your financial data into local financial software. After going through the usual NO HELP helpline I was told it was known problem. No Estimated time to fix, no promise of notification when it would be fix. This is something that has been around for 10-15 or more years. The standards for these files are well known and fixed. The format does not change. So how do they mess it up. How do they not catch in Quality Control before it goes public. Beyond me.

I called in to inquire about switching from my current bank to Citi. The first person I spoke to wasn't friendly which was surprising since I was trying to be a new customer. She said they could send out paperwork for me to set up an account or I could do it on-line. I called back to have the paperwork sent to me and the second lady was even ruder than the first. She said they didn't have anyone that worked in personal banking by the name of the lady I first spoke to. She also said they were wrong and there was no way for them to send out paperwork for me to sign up for an account. The only way was on-line. If they can't have someone answer the phone that doesn't even know how to conduct business and help a customer set up a new account that's unbelievable. I won't be transferring all my funds and accounts to Citi after this bad experience. Zero customer service.

I responded to a promotion, putting in $15000 for 60 days. At the end of 60 days I reach out and they verify that I am now eligible for the bonus. BUT...it will take 90 days for them to put it into my account. In the mean time, I have to leave my account open, with at least $10,000 in it, losing interest that I can be making in my high-interest savings account. I have worked with banks, credit unions, and credit cards and have never had to wait more than 30 days for any bonuses, rewards, etc. Having to wait 90 days (with an open account) is ridiculous.

This bank is so bad. This account seemed like a good idea, used it for about 6 months or so, but as soon as I wanted to withdraw any funds they put up all kinds of road blocks. Here I am now 2 weeks later and instead of simply transferring my requested funds (not the full amount but 1/4), they have went ahead and closed the account and are "mailing" me all my money. Well supposedly they mailed the money last Tuesday overnight, today is the following Tuesday and somehow they still don't have a tracking number for this "overnight shipment". The rep today says, "Oh it shipped out 2 day express to you," but still didn't have a tracking number. They are simply holding my money as long as they can and most likely making up excuses on it being sent out. DO NOT USE THIS BANK!!! There are other places out there that are local that will either match or come close to this rate. Just ask your local bank to see if they can match the savings rates.

I opened a checking account with Citi back in Aug 2019, and made deposits here and there, and the moment I changed my address, my account was locked. They requested proof of address for the previous address which was a home in which I was just staying at for a few weeks. I did not have any proof of living there such as utility bills, drivers license, etc. I told the representatives multiple times that I did not have that information, and would never have that documentation, that is the reason I changed my address to one in which I had multiple pieces of proof. They did not accept that, and now it has been over 6 months, and still have no access to my checking account, and funds! They are absolutely ridiculous.

WORST BANKING EXPERIENCE IN 40 years! It all started out with Citibank offering a very attractive interest rate on their Money Market Accelerate Savings account. I recently closed a real estate transaction and I wired a large $ sum to open the account. I then find CitiBank charged me an incoming wire fee to open the account! Everything went downhill from there.

I would leave negative stars if that was option. Their customer service is so horrible. I don't even know where to begin. Here's the short version: I was assessed multiple late fees due to issues they caused. They deleted my online account and admitted it, but would not reinstate it. They repeatedly said they ordered statements to be sent to my new address and did not. They took a sizeable payment from me over the phone, knew full well a new payment would be due soon and didn't advise me of this. I had no other way of knowing because I didn't have online access or paper statements. See above.

I have had it with this bank. I’ve paid them hundreds of dollars in overdraft fees which were the unfair. There online and mobile banking system is inaccurate & doesnt match up with there system. Many time I’ve check my account until the morning to see a negative balance, I clear the balance. A few days later I’m charged an overdraft fee! I call them and the claim that the charges were only paid off the next day! How is that possible? My account will literally have money in it before I go to sleep.

I hope this review helps Citibank as a company to provide their employees with special training on WHAT TO DO if a special circumstance arise. On my end, basically I applied for this card about 2 weeks ago, I did receive an email with a letter attached which says that “WE ARE UNABLE TO APPROVE YOUR APPLICATION” some information in your application cannot be verified. To give you a quick understanding I have had for years an average credit score of 790, recently bought a house, and I did call them to understand what the next step should be?

Conspiracy or is Citi that incompetent? Opened savings account almost 6 months ago. Large deposits allowed but soon account status closed. 20 phone calls certified mailed documents sent and received. No results... $61000 sitting somewhere? No answers. Every call I make I have to start over. They’ve never reached out to me. Phone calls are dropping. Account help department closes even after 40 minutes on hold... before closing hours. Guess I need a lawyer. I really don’t know.

I just want to share my bad experience with Citibank Philippines (credit card department) / Agent was very rude and it sounds like that she in a rush. I’m asking the process of cancellation of my card and every time she responded to my question it sounds that she don’t want to assist which was obviously you will notice with her voice and sounds sarcastic of how she responded. Her named is ARRIANE. Happened tonight around 6:45 Pm - Jan 21, 2020. I have other questions which Agent didn’t ask if anything else she can help and looks that she wants to end the call. I asked permission to her to wait which I’m still thinking the other question I want to asked and because I’m not comfortable and little irritated to her because of how she handled the call. I placed her on hold to avoid something might happen.

We've had a Citibank Credit Card for years with numerous problems but decided to given them a chance and open up checking and savings accounts for my hubby and myself to get some bonuses. Horrible, Terrible, and Worst customer service doesn't even cover it. I've been doing our household finances for 30+ years and have never run into soooooo many problems doing very simple things like linking accounts. I get error messages online and am forced to chat or call and it goes from bad to worse. Can't understand 5% of the reps and get transferred from one dept to another over and over and over. STAY AWAY IF YOU WANT YOUR SANITY!!!!

On October the 29th I set up an account with Citibank. I funded the account with 60000 dollars. I left the account alone because I have another account. Fast forward to January 9, 2020 my son has an ER visit. I go to take money out of my savings account and cannot. They say that my account is flagged. I do not have a signature card. I have three accounts. Never was asked to send this in. I then say, "Ok can you sent me the information" to which they do not. Then I call the next day and they send me the information but cancel my debit card. So they expedite me a new card.

I just dodged a bullet. I opened a Citi Accelerate Savings account because they offered a higher interest rate than Ally Bank and American Express. I had so much difficulty with their customer service department, I decided to just close out the account. When I went to transfer the funds I was SHOCKED to see a daily limit of $10,000 and a 30 day limit of $15,000. I was lucky I had only put $10,000 in and not $100,000. Before you put money in Citibank BEWARE BEWARE BEWARE of these unreasonable restrictions.

I got a promotion from Citi, said if I open a new account and deposit $50k into the new account, keeps it there for 60 days, then I can get a $600 bonus. In August, I opened the account, deposited the money, and now it has been over 5 months, still got no bonus. I called them many times and asked why, the customer service said they don't know the reason, although they agree with me that I have met the requirements of the promotion. It is really a scam! They just play tricks and only want your money in their account, without giving the bonus.

I was denied a credit card by Citi supposedly based on my credit report stating that I had filed a bankruptcy. This was 18 years ago!!!! That is ridiculous!!! This has been off my credit report for years!! ZERO STARS!!

I've been dealing with the headache that is Citibank for MONTHS now and to no avail... My account hasn't ever been able to be linked to my external bank accounts since I opened the account. I ended up opening another account so that I'd have another account number and hopefully be able to transfer my money out of the account to my external account and I'm able to link the account but it's been over a week and the trial deposits still aren't in the account so I called and they are saying there is nothing wrong and my external bank says that they keep getting an error message saying that the account either isn't associated with me (I'm the only person on the account) or the account isn't a valid account.

When dealing with a fraudulent charge and the other company admits wrong doing to myself and the bank, they are liars, they will tell you anything over and over. The company that took it said I would have to file a dispute because they don’t have the authority to give it back because it was took from my debit. They will tell you steps to take to make the process faster but in reality you will wait, wait and wait. They get smart over the phone, they hang up on you. They don’t understand the need for money or your pain and suffering due to an unfortunate event. I don’t like the way they handle things in no form or fashion. They don’t care about anything, I wouldn’t recommend this bank to be trusted with your money!

I was lured into their savings account by their interest rate that quickly changed the next month to a lower rate. I then found out they started pulling Federal taxes out illegally and it took months to correct. Don't try to close your account because they will only send it back via mail. Great idea to send large amount of money. They will give you every excuse to why they can't send the money back to you the same way you sent it to them. The Web site is horrible and loads very poorly. I can't say one thing good about this Bank or their products.

I recently tried to open a savings account with Citibank. To say that it was a miserable experience wouldn't be doing the experience justice. Now keep in mind that I was going to park just under $100,000 in this account when I got it open. I also am a loyal Citicard credit card holder for many years. My first indication of trouble came when my application was denied. Now keep in mind, I wasn't applying for a loan, I was about to hand over $100,000 to Citibank to do with as they like. When I contacted them about the denial they said it must have to do with credit freezes which I have. They said to lift the freezes for 24 hrs, and the application should go through. Well, that's what they thought, denied again. At this point I was informed that once the app. was denied there was nothing they could do, so goodbye. Incredulously no offer was made to address the problem, see you later.

Citibank is a thief. I recently began a checking deposit with them and 2 out of 2 checks were mysteriously overdrawn. The first time it happened I ate the cost but meticulously made sure that every purchase came off of my balance right away yet mysteriously out of the blue I was overdrawn again. One day it would be $93 overdrawn then the next day it would be $69. I’ve never seen anything like it. Worst banking experience ever.

First, I was offered to open student account, banker told me there is no minimum, free of charge and will be valid forever even with no activity. So I did and I deposited almost $500 to my account and did not touch it. And when I moved multiple times to different states, I always update the local branch with my current address. And then just a week ago (Dec 2019), I visited my local branch to check my account and was shocked to hear that they closed my account due to overdraft fees.

I applied for a savings account through Citibank for their 2.05APY, sounds simple enough right? WRONG. Over a month goes by and I get no Information regarding my application, then I get an email that they are actually LOWERING the APY on my ACCOUNT that I didn’t even know existed. After a week of trying to get a hold of someone (They were either closed, or I was on hold for over 20 minutes. Every time I would get switched to another representative.) they tell me that my account has been approved, and they ‘aren’t sure’ why I was never sent the card or account number to access this account.

Tried to open an additional account with them. A banker brought me through the whole process and said they would call back within 1-2 days. Never got a call back. When I called to ask, they transferred me 5 times, eventually said that nothing had been submitted. They then said any offer had expired and I could not open the account anymore. No apologies or explanation of why they never gave me a call back.

A couple months ago I opened a checking account that had a promotion to receive 50,000 ThankYou points after spending $750 and paying a bill for 2 consecutive months. After meeting all the criteria I called and was informed that Bill Pay had to be done in a "certain way" through a link that would "setup a payee" which is not stated anywhere on the letter or application I received in the mail. After opening the account I called to verify how to receive the points and inquired about the bill pay and the "adding a payee" was never stated by the Citi Bank representative. A deceptive way for you to not receive your points after they've had your money for the past couple months. Closed my account and will be banking elsewhere.

I opened an account online on Dec 6th. I received a paper in the mail with my account number but did not receive a debit card. I went into the branch to make a deposit but to also see if I could receive a debit card. When I first approached the teller line I was told I do not qualify for a debit card. Please keep in mind I opened a checking account. I then was sent to sit down with an individual who told me that I did qualify for a debit card but that it hasn't been sent out yet. I was directly to call the customer service number. When I called the new account department was not open. I went into the branch because I need to withdraw some money because I didn't have a debit card and the teller tells me my account is blocked and getting closed because of fraud.

2014 Account open min. $1 to maintain checking and saving account. Just realize change my account account policy to min. $10,000. If account not maintain for min $10,000 will charge for $25 service fees. Never know that account open policy change for min. maintain in the account after few years that I did not received any notices. Stay away Citibank. Bad customer service.

So I'm going to get straight to the point. I had been in contact with this bank for several days and no one from that particular department got back and notified me of any issues with my accounts. I repeatedly called back and someone finally made note to me that I can make use with my account activity. No holds are placed and everything is free to make usage. So today I received more letters explaining my accounts are being closed. Without further ado I made call to clerk and was informed and she verbatim attempted to reread what I already had. She refused provide me her name or any other colleagues involved with the closing of my account. I explained I received 3 deaths in the family where I spent around 30,000 for funeral expenses. This particular account was my vacation account. So the non usage was due to my family members passing. No one inquiry. I made initial inquiry myself.

Citibank Yanks $1,600 in Costco Rewards Points and Closes Visa Card Account Without Warning. After years of paying my Citibank Costco Visa on time and in full EVERY month, Citibank closed my credit card account WITHOUT WARNING several days ago and took the $1,600 Costco rewards points my husband and I had accumulated over the past year by spending tens of thousands of dollars at Costco. They said they closed the account because the payment I made for the most recent bill failed to process due to insufficient funds.

I began the process of opening an account with Citi on November 30th 2019; its December 30th 2019 & I am no closer to success. Let me tell you my story. On Nov. 30th I made the executive decision to create an account with CitiBank. I attempted to do so through the Internet, but the application wouldn’t go through. Instead, I elected to call in & smooth the process. I was made to understand that just a few documents would need to be relayed, and I was told to expect that an email request for those documents would be in my inbox in just a few days.

My story is long so just stay away from this bank! They are holding my money under the guise of fraud when I am telling them there is no fraud on my account. I physically went to a branch and they would not allow me access to my money. No one is asking me any questions or requesting any paper work but they are "investigating". They hang up on you repeatedly and are inconsistent in their responses. Support you local credit union! The rate that attracted me to this bank is not worth the headache! Good luck.

Citibank simply closed out my checking account without notice for inactivity. I had deposited 15K in my savings account and was told that I would get my $400 bonus after 90 days. I will never bank with them again.

I paid off my Citibank Simplicity credit card balance in total in early December. My account balance was at $0 zero dollars. I had initiated, and then cancelled, a $5000 balance transfer with American Express, but American Express made a mistake and did not cancel the balance transfer request on time before $5000 was wired to Citibank. As of December 12th, my account balance became NEGATIVE -$5000. I called Citibank to ask how to get AmEx their money back, and they said they could easily refund the overpayment by moving the money to my linked Checking account. That transaction was initiated on December 16th. I have waited 8 business days (11 calendar days) for Citibank to even "Approve" this refund of an overpayment.

This is by far the worst bank I have ever deal with in the USA. I applied to the AA.com card a while ago and due to security procedures and regulation I was asked to provide proof of my legal migratory status in the USA. So, I provided with my green card. After many days I called back and this person from customer service says that they can not verify my green card because it looks like a caricature. I told him right away that my green card was issued by the right entity and that what kind of bank is Citibank that they judged my migratory status by the look of my green card instead of the numbers and landmarks that if verify with Government sources, clearly will check out.

On December 18, 2019 my bank transferred to my wife's Citibank credit card the last balance statement payment - more than $4,000. So, after that transaction Citibank Credit card supposed to have at least $4,000 revolving credit. However, until December 23, 2019 Citibank pretended that the revolving credit is less than $21. So, my wife and I had practically no money being together on vacation abroad and were forced to go home just at the beginning of our very expensive vacation. So, STAY AWAY FROM THIS BANK.

Tried to open "High Yield Savings" account (spent about 3 hours OVER THE PHONE ACTUALLY to fill out application!), sent them $2000 and all required documents in the ONE (SAME) ENVELOPE. After almost a month of total silence I decided to call them to figure out what's going on, why they already cashed my check for $2000 but do not send all information about my account? They said that they received my check but did NOT receive required documents to open this account.

I opened a savings account online and it was never linked to my checking package correctly. I was charged $25.00 a month service fee. I messaged the online chat and requested to correct this and refund the fees. 3 months later, the problem wasn’t corrected. When I called them to correct and refund the now 4 months of service fees, they would only refund 1 month service fee. I was asked to be transferred to the supervisor, Gurbee. She was extremely rude, kept cutting me off and wouldn’t let me speak. She gave me one more month and refused to credit back the other two months. She talked over me, and scolded me like a child. When I asked for her name, she refused to provide her last name. Never in my life have I been talked to like that from a customer service rep. She had no willingness to help, was abrupt, and extremely unprofessional. Great job Citibank employing such an impolite person.

I tried calling multiple times to close a credit card account, and every time when the automated recording finally puts me through to a representive, they hang up on me within seconds after answering.

Bad website does not accurately show balances. Causes overdrafts. A way for them to make money off customers. I have had more than $100000 and yet they bounce checks under $50. Automatic deposit of 6000 yet they return transactions. I'm done with them. Going to Chase. Much better customer service and financial assistance.

We opened a new account, transferred a large sum of funds to said account, after 3 days the account was denied for no justifiable reason. They said they’d mail a check with our funds, but they held our funds for over a month and did not mail the check. After anxiously checking our mail daily waiting for weeks for the check to arrive, bear in mind this is a large portion of our life savings, we called to learn that the funds were not mailed and were wrongfully sitting in our denied Citibank account. Every time we called we were on hold for at least a half hour if not significantly longer. Nobody we spoke with provided clear answers to our questions, and we were continually redirected to other uninformed people. We will never use Citibank again.

I have been in South America for few months taking care of my elderly mother. I have a business account with Citibank for almost 20 years. A friend of mine made a cash deposit into my account two weeks ago and the same day of that deposit my account was closed due to an overdraw of 36 dollars. The deposit made was over 1300 dollars and now I want to reopen my account and the bank won't do it because I am in the U.S and they are holding my money. The teller who accepted the cash knew that my account was overdrawn and had a flag on it and even knowing that he or she took the money. I don't have a time frame of when I will be back to the US and I need my funds available but Citibank it's not willing to help. I was never warned that my account was overdrawn. This is not right and they are keeping money that is mine and belongs to me. Stealing!!

Being an employee of Citibank, it's really unfortunate to write something about the company. I'm having 6 years relationship with the bank as my salary account, and a fraud has happened suddenly on last Sunday evening. My credentials were misused & multiple transactions happened of total 90k from my account through UPI. I didn't have enough money, so the bank over-drafted the money to the fraud account & opened a ready-credit account without my consent charging interest on top of the amount which was withdrawn as fraud. I reached out the bank, raised complaint, filled Police FIR & the bank says, "We cannot do anything, we are helpless!!" IS OUR MONEY REALLY SAFE????

Customer service representative was too eager to brush me off the call. For the last 4 years I am depositing check into my account. Recently a check return because my signature didn't look the same. Just thinking why the check I write out never get return. Something unheard of. Check are in my name, some address, deposit into my account with the same name. If I didn't know any better I would think it was racial profiling.

I spent an hour filling out an application for a high deposit and high yield Citi savings account and upon completion received an instant denial (mind you after I gave a lot of personal information including social security for my wife and I). How about review and not denial, otherwise why are you asking for personal information if you don't plan to approve anyway. I have perfect credit and plenty of money to invest so how could you possibly deny. Because I answered a question incorrectly? I am sure I could have but I am sure the rest were correct. I don't appreciate you now having my personal information for nothing since you had zero plan to approve my application. Disappointed this application feels like a Fraud, Phil.

I was trying to make an ACH Transfer today, first I tried through my phone using their chat option and that person couldn’t help me so they asked me to do it thru the website as we can share screens. When I logged in to the site, Jermal or whatever his name said he couldn’t do that. Not only that but he was taking 5 MINUTES at least to respond, as if they try helping more than 1 customer at a time! That person couldn’t help me, I had to figure things out on my own! This is NOT THE FIRST TIME! But hoping that soon it will be the last time as I’m switching banks! 17 years with that bank and their representatives is more than enough!

I applied for an interest and savings account by online. The form has a character limit for the first name and I couldn't enter the last 2 characters of my first name. I called the customer care and they said they will talk to the back office team and make the correction based on the verification documents that I submitted. I called multiple times to remind them about this problem. Why would someone limit the name field by character count? This is the stupidest thing I have come across. Guess what? 1 month later they denied my application and I have 15K stuck in that account. I would never recommend Citibank to anyone. Stay away from Citibank.

I have been with Citibank for over 10 years and since that time, I have observed how things have changed and despite the changes that were not for the better I remained your customer. This year has been a very tough year for me. I had a divorce and still had to pay my mortgage and other things my children need in order to support them without the help of my ex-spouse. I am not saying that in the past I have not made mistakes and had incurred fees which you guys have refunded, but this year has been especially hard, more than I have ever experienced since being your customer. So today I have a company charge my account when there was an agreement that the funds would be removed on 11/29. It was the company’s error and I called my bank to discuss the fees that I received for no fault of my own and the representatives were so insensitive and mean that I ended up hanging up the phone. I have never felt like changing my account as I did today.

I had a savings account with Citibank, however, Citibank closed my account because I had too many transfers they say. My account was closed on October 31st, 2019 and a cheque was mailed out to me of $1300.00. Today is the 26th of November and still can't get my cheque! I've called numerous times and I was told the cheque was mailed out on Nov. 1st and it would take 5-7 business days to get to me. It never came! I called back and another rep told me the cheque was never sent out and they have to re-issue another cheque, this is ridiculous. Their customer service is horrible.

To whom it may concern: I opened this account on or about November 4,2019. Wanting to fund the account, I went to the Hicksville branch located at 255 North Broadway, Hicksville, Ny, and used the ATM located inside the branch. I made a deposit in the amount of $260.00 on November 10, 2019, at which time the ATM malfunctioned and did not credit my account and printed a receipt which I have attached. I called Citibank customer service and filed a report regarding the deposit. At that time I was told that it could take up to 10 business days to credit the account however, if I went back to the branch they would be able to rectify the problem, and get the $260.00 dollars credited back to my account.

After switching cell phone providers from T-Mobile to Verizon, I was advised I would have to wait 14 days to set up Face ID and mobile snapshot for “security measures” yet I can still log into the app the the user name and password. Annoying and inconvenient.

I’m in a financial struggle at the moment and my spouse is not currently working so I called to make arrangements to keep my account open. The person I spoke to first was not very helpful and I'm sure the company has the conversation recorded. She proceeded to tell me that my account will be closed if I wanted to make arrangements which I did not understand due to a letter that I received today stating that they can help make payment arrangements. I told her never mind. I will wait till my next payment is due. Make the minimum. I just want to keep my account open. I’m in a dilemma.

About 2 weeks ago I was at the Westwood branch and during my visit I have met one of the bankers by name Pavel ** - Nmls id#**, branch #624, Market Place CA13. He offer me his help and spent with me time helping to resolve some issues. He demonstrate high level of professionalism parallel with excellent customer service. I came to branches very rarely and I was very impressed by his work; nobody before was trying to help me as this person. At the end I can tell that I will try to bring at this branch in close future not less than $30000, just because of this person.

Relative to Chase, Citi is awful. If it wasn't so much of a pain I would have switched all of my banking back to Chase years ago. I used Chase exclusively for 15+ years until I switched to Citi for ~15 years and have regretted it ever since. A list of issues that I have NEVER had at Chase:

I was visiting the Tinley park location to put money in the ATM. Their ATM took all my money and never deposited it. Now, I'm late paying my car note while $410 is jammed into my ATM. Now they are doing a 10 business day investigation. If the branch get off their butt to check their own ATMs and check the cameras, I will be on there pissed due to their machine eating my money and not depositing it. They will see the money and the facts if they investigate. Just plain lazy!!

Tried to deposit $1M into a higher interest account. 2.05% vs %1.85 I was receiving. NEVER got ANY on-line access in 15 days. Monet was never deposited. Multiple phone calls, to offshore call centers (where English is DEFINITELY not the preferred language), yielded nothing. Found out $ never transferred because Citibank REFUSED it. "Too large of a deposit. No one has clearance to accept this". Whaaat?

I've had a Citibank credit card for over 25 years and my credit score averages 815. I've always paid my full bill at the end of the billing cycle; ever since computers became part of our daily lives I've had automatic payments set up to take care of it. A few months ago I decided to go with paperless billing, especially because I often had a $0 balance on the card. I realized a month or 2 ago that I really needed to start using the card occasionally to keep it active and open. Every month when I got the email statement, if there was a balance, I would write it down in my check register.

Switch from bank of America because they were holding my checks too long, only to be joining your bank that I can never use the debit card. They kept telling me the ATMs with the things that were messed up in obliged me to go from ATM to ATM. I've been on customer service phone calls over a total of 10 hours within the first week that I was with them. I just called and verify my account while they're asking me for my account number while I was driving, couldn't see it, answered every other question they wouldn't let me in my own account. I absolutely hate these people. Now they're forcing me to give them at least one star they don't even deserve the option.

Today I received an email from my Mint app (Mint is a budgeting app) saying that I had a fee on my Citibank account with our credit cards. It did not say which one. I telephoned customer service and discovered there was no fee. However, since my husband has passed and I am only an approved user and not the primary cardholder I was informed that I would have to close the account. They were not able to change me to the account holder. I was put on hold to apply for a new account and then disconnected.

My husband and I decided to sign up for a savings account. I went online and tried to fill out the online application and totally filled it out 3 times and the website would not move forward. So I called the toll free line and they said their website was having problems. By the way, it was an extremely difficult task to get a live person to talk with. I explained that I wanted to open a new account and he said he could transfer me so I was transferred and answered some of the questions and then I was transferred again to answer more questions.

I have been attempting for 3 weeks to set beneficiaries on my Citibank savings account. First of all, this is the only bank (of 10 that I work with) that requires that they send me a form (via US Mail), that I notarize the form, and then mail it back. They can't even email me a blank form for "security reasons", nor do they understand the stupidity of that logic. After going through all these steps and waiting several weeks, I get a secure message back which I can't read because it requires a special "Investigation password", which I could not possibly have had.

Spend hours writing and calling them. I am living in Boston. Next affiliate is in New York. Want to close my account now, after having a lot of trouble with them. They won’t let me. Talked with 4 different representatives for 49 minutes on the phone, provided data and pins again and again. Was finally told they would manually close account and send a check with my money within 5 days. Three weeks later, still didn’t get my check.

After 30 yrs a customer, they sided against me. I was defrauded by UIS Canada, trying to get Visa. Never use His Canada. Been a Citibank MasterCard credit card holder for 30 years. In dispute, they sided w/ merchant UIS Canada. If you have dispute, get number of executive office. The CEO of Citibank Michael Corbat who makes 23 million dollars a year was too busy to talk to me. Will never see a penny of my money.

I had a word with Raghav from Citibank customer service and he insulted me. Pathetic services. They do not have answer of questions. They are doing fraud with people. Poor and pathetic service. I would like to take it to consumer court.

I have called 15 times from Oct 20 to Nov 6 to close my checking account that was opened October 7th and never used except to deposit 16,000. 3 Separate occasions I have been told my account is being closed and I will receive a check within 7 days. I have not had online access since My money was deposited and still have no access to my money. Today they said my account was still open with zero balance. I had to file a complaint with the government and still waiting.

We have been Citibank card holders for over a decade without much need to work with their service team. If we had known what we know now, we would have NEVER banked with Citibank. We paid off a card after 10 years and thought after a week that the payment was posted and went ahead and cancelled the card. Our mistake. We called to see if they would work with us and reimburse the $250 fine they charged after us being excellent customers with not a single past issue. They refused and decided to stick it to us instead. If they had taken care of us, we would most likely have signed up for another card in the near future.

Seeking a high interest savings account, I opened a Citibank account online. I'm a US citizen who lives abroad and I opened the account while outside the USA. 3 days later I attempted to log-in to my account. I was told I need a debit card number & pin to access my account. I don't have this information b/c I am on the other side of the world from my USA address where the card is being mailed. I spoke with customer service and they have absolutely no way to provide me access to my account and money, no way to close my account, and no way to transfer money from my account unless I have the physical debit card in hand. (And was among the most rude & condescending customer service I've ever experienced.)

I don't know how hard it is to have a system that literally helps you type down and record sessions in order to not forget to assist callers. I had my card stolen and ordered a replacement which surprise surprise never showed up. Unfortunately for me having an international business trip coming up outside of the US they couldn't overnight me a card in the span of (Oct 25-Nov 02). Having to get to the airport at 4 am to be told my entire reservation did not go through and I had to pay out of pocket in order to make my flight (Over 400) was the continuation of said nightmare. I had to call One Card Service from Citi to have the "hold" remove from my stolen card and only source of payment in order to try to rebook my flights. It took 5 different CSR to try and read notes in order to see what was going on with the entire process which they keep adding more obstacles to it.

In July 2019 Citibank lured me in with a 2.36% annual percentage rate for their Citi® Accelerate Savings account. A few weeks later they informed me via email that they were lowering the savings rate to 2.21%. That was disappointing, but acceptable. Then a few weeks later, they quietly lowered it to 2.05%. This time I received no interest rate change email as before – and I couldn’t find the savings rate anywhere on my account details when logged into my online account. When I called and asked them about where online I could find the current interest rate for my account, a phone rep told me that it USED to be displayed when logged in, but is no longer.

Horrible, horrible customer service. I have been a customer of Citibank for over 20 years. There was a fraudulent charge in my account, along with a foreign transaction fee for a PAST trip overseas of ONE day. This 3 separate charges totals over $1,315. I have auto payment directly taken from my checking account for all balances to be paid in full every month. Disputing these is like pulling teeth. I have spoken to 6 different person in 4 different departments. Each time they assured me I'm talking to the right person, then later said that I'm in the wrong department, or told there was never a dispute filed. Funny, so it just went poof? What did I waste my time on? Each call costs me between 20-40 minutes. I still don't know if they will deduct this $1,315 from my account in a week when autopay kicks in. The investigation will take up to 2 billing cycles, while the other department said that it will not be billed.

I needed to change a 100 dollar bill. Fortunately, a Citibank branch was nearby. I walked in to the bank to change the bill into singles (10s, 5, anything smaller than a single bill of 100). After standing in line for about 20 minutes, I got to the teller who told me that they could not change the money. She asked a supervisor who told me that they only change money for customers. They would deposit to their account, and then give them singles. I also saw both the teller and supervisor looking at the bill closely. I asked them to check through the machine if they concerned that the money might be fake. She said they did not have a machine at the branch to check for fake currency. What! A citibank branch in NYC - 16848 Hillside avenue told me that. I did not believe it.

I foolishly accepted an offer from this company and never received my card due to a recent move. I received an email from them stating my card had been returned to them. So, I called to update the information and that’s when I learned how truly awful this company is. They had me on the phone for close to 40 minutes and I was politely hung up on in the end. The call center is outsourced to India and the accent was so thick it made communication quite difficult. They refused to send me the card until I would allow them to call me at work. Calling my cell phone was not allowed, company policy he stated, and must verify that I’m at work. It just so happens that I’m not at work today and that’s what led me to place the call. I don’t make personal calls while I’m working. Especially, to credit card companies. I never had to jump through these hoops in order to have the card sent to me in the first place. This is a little too 1984 for my taste.

If there is a zero star to rate this experience I had with CITI I would .On 8 October 2019 while I was at M1 Paragon waiting to be served, I was approached by Derrick ** the Sales Officer who was promoting the Citi credit card for airmiles. I am all along keen on airmiles and he sounded convincing so I decided to go for it since it only takes 5 working days to process and hassle free. What I least expected was till today 22/10 I have not receive my card and everyday he will tell the card is in process.

I was called repeatedly from a number that said Home Depot - finally picked up. Was met with a rep named Ranita who yelled at me for 5 minutes. I told her I did not have an account with Home Depot. She said there were late charges. I said I would take that up with my credit card company. She said, "WHAT CREDIT CARD COMPANY, I'M WITH CITIBANK." I said I was not a member with Citi Bank, but rather Chase and what was her name. She said RANITA. I SAID THAT THREE TIMES. So I hung up. Needless to say, won't be switching over to Citi Bank if she is considered a Manager.

I have been a Citibank customer for 25 years. I took a large sum of money from a different bank and brought it to Citibank in May to avoid monthly checking account fees. It took until June to open the account. Ever since then, I have received calls and threatening letters FedEx'd to me that they will block my account if I did not provide information as to where I got my "wealth". I have been on the phone several times and felt suspicious of their questions and that I needed to identify myself (name, birthdate, social security number). Shouldn't they already know this? I then requested help from my local branch manager (nice, helpful people at the branch). He and I completed the "required" form, he scanned it and sent it in. They wanted to know my monthly income, source of my accumulated savings. "Working my butt off" was not an acceptable answer.

I had applied for a global currency account in June 2019 which still has not processed. Received no update or communication from Citibank. I had to personally contact them to follow up on the application status. Firstly, application did not go through because it was lost in the mail then I submitted again via email and was informed address was written differently to my profile... It is ridiculous that Citibank do not identify "Avenue" as "Ave". I am sure if you type it onto google maps it will come up.

I opened my account with them, then I added money to the account from my debit card. Then, I called to have the funds transferred back, due to that I was canceling the account with Citibank. The agent informed me that the funds would be back to my debit card within 2-5 days. Then, 2 days later I call to find out what's happening and the other agent informed me that they had cut a check for the amount to send to my house within 3-5 days.

After nearly 40 years with a PARTICULAR branch, every one of my accounts has been blocked and frozen. Recently was required to comply with their new "Know Your Customer" policies. I complied (TWICE!!) - was verified, ASSURED I was in the clear - then BAMMO. All accounts are locked down -indicates "closed" online. There is significant value in each account - and now I am on hold to learn more as to "WHY!" It has been 4 days. My College kids have no access to their accounts either. DOES ANYONE KNOW WHAT IN THE WORLD IS HAPPENING? I AM SO UPSET!!!

For over six months now this bank has refused to close an account that was opened fraudulently without my permission. I have called them every time they send me a statement in regards to this account and every time I get the same answer from them saying they are closing the account and yet to this day it remains open! I’m very frustrated with this company and have been emotionally traumatized by the experience. It’s hard enough when your identity has been stolen and you feel violated. You now have to relive that feeling every time a statement shows up for an account you have been told is being closed. This is a not good business and I want people to know the way this company has absolutely abused my rights and refuse to help me close an account I didn’t have anything to do with in the first place.

They never do anything in a timely manner. Their representatives are completely inadequate and incompetent. They lie. They deceive. It takes ages to reach out their CS but when you finally do and ask them to do something they will do completely opposite.

After 30 years being their customer, I received letter letting me know they will be closing all my accounts - with no explanation given. Absolutely horrible the way they treat customers. CITI is too big to be a normal bank. I took all my money to Chase- the hell with CITI!

Online support is horrible, wait time is absurd. I waited over an hour to speak to a supervisor in which to reverse fees in which they staged to make a profit. Supervisor Paul id# ** from San Antonio Texas was rude and offered 0 assistance and when asked to speak to someone else, had refused and hung up on me!! Citibank deserves a lawsuit for staging fees to put you in a negative balance, then charging fees, for them charging you these fees – basically stealing from the consumer.

I set up one of Citi banks high interest savings account and use it to transfer money from my local bank. I used it three times. On my fourth time my account got suspend. I was told that they could not validate the address of the bank that I transfer money three times already. I want to close this account and find a new bank that not going to suspend my account any time they want to.