Consumer Complaints and Reviews
My elderly parents (92 yrs and 89 yrs) are being harassed by Citibank as a result of a Best Buy purchase. They went into a Best Buy to inquire about a Large Screen (curved screen) tv. Next day they came back and paid for the television upfront. They had inquired about financing, but decided to pay it all upfront. Signed papers for the delivery. Ever since they have been harassed by Citibank to pay a "processing fee" for something they never took advantage of. They paid CASH. Citibank calls them daily, daily. They have applied interest and it is now several hundred dollars. The caller tells them they will get their $ one way or another. Someone failed here, and someone needs to take responsibility and stop this harassment.
I am looking for a good lawyer to sue Citibank for after report that we never received order of $2800 from ALIBABA, they release the money to this thief company. My husband and I will sue CITI BANK for sure. DO NOT ACCEPT CREDIT OF ANY OTHER OFFER FROM THESE COMPANY.
I was working with Citibank to dispute a charge. After more than a month they mailed information that was TOTALLY UNREADABLE even with a magnifier. I called at least 5 times to talk to someone in the dispute department to complain about the paperwork and to further discuss the details of the dispute. I did receive calls back 2 times was NOT AT HOME and every time I called NOBODY WAS AVAILABLE TO DISCUSS the problem. Because they did NOT TALK TO ME and I did not immediately respond in writing with my side of the story they reversed the charge in favor of the vendor who did not have my permission to charge my card in the first place and then ONLY GAVE ME 30 days to dispute when I had not received a bill nor did I even find out about the charge until after the 30 days when I received the credit card statement. I WOULD ADVISE EVERYONE TO NOT USE CITIBANK FOR ANYTHING!!!
One of the worst sites I had to use. It's been like this for many years. Simple things like typing in the 3 digit credit card signature verification code will fire up an error that it needs to be a number. The site is so buggy that even if you type in 3 numbers, it registers as a letter. I am unable to update my contact information, I always have to do it over the phone. Really annoying. If the CEO of Citi card is reading this and scratching his head, it is because he clearly never used the site under real world conditions.
On August 11th, 2016, while away on vacation in a remote area of Wisconsin, I received an email from a credit monitoring bureau about an alert. It appeared it was from our Mobil credit card that we've had, used, and always paid on time for over 20 years. When we arrived home on August 14th, my wife logged onto the Mobil site and we looked at it together and it was difficult to tell what was going on. It looked like there was a previous balance from May 2016.
I then called Mobil and spoke with a customer service rep for about 20 minutes. She did not seem to comprehend what I was trying to explain and ask her which included the following: We have not received any statements or other communications from Mobil for at least 3 or 4 months. Mobil just reported to the credit bureaus we had a late payment. When we logged onto the Mobil site it appears we have a balance. If there is a balance we have not paid it because we have not received any statements or other communications from Mobil, and we did not know we had a balance. If there is a balance what are the dates and amount of the charges? If there were charges not paid are there late fees and what are the amounts and dates of them? Why were we not contacted at all about this remaining balance?
She was able to answer some but not all of my questions above. I had to repeat the information and questions multiple times and she kept asking the same questions again and again like she didn't understand what I was saying. From the conversation, I determined there was a previous balance from May that was not paid and there were some late fees. I explained we received statements in the past over several years and we had not moved so I could not understand why we had not received any statements since May for the past couple months. I verified our address with her. Then she said we signed up to receive our bills by email which is not true. Neither my wife or I ever signed up to do this. Furthermore, neither of us ever received any email communications regarding our Mobil bill/balance.
I then asked to be transferred to someone higher up and talked with a male. I explained what happened and shared everything over again and he understood everything the first time. I told him we needed to pay what we owed for the charges, but I did not want to pay any late fees since we had not received any bills. He waived all but one of the late fees, and he debited our checking account for the balance minus one month of the late fees. I closed the account at this time.
Then, on August 22nd, 2016 we received a bill from Mobil the first one since April 2016. The card was used on 3 occasions in May, and not at all in June, July, or August. We had a credit score of 812 out of 850 on July 18, 2016. When Mobil reported our account as delinquent, our credit score fell 59 points from 812 (out of possible 850 score) to 753. We have paid all our bills on time - always.
There is no way that Mobil mailed us statements for May, June, July, and August and we did not receive them. I can see how one bill could get lost in the mail, and I would think the company would do a follow up reminder but to not receive all these bills is impossible. As stated earlier, neither of us ever signed up to received bills electronically and neither of us ever received any communications from you electronically.
We wrote Citibank on August 27th and included 6 enclosures as proof of the information above asking why we did not receive any statements for 4 months and have not received a response. We also asked them to remove the negative reporting based on the information above which they refused to do. Our credit score did come back up after 30 days.
We want to know why we did not receive any statements for 4 months and also wonder if and how many other people this happened to. They got a hefty late fee out of us before cancelling because if we did not pay it - our credit score would have continued to go down all because they did not mail any statements for 4 months. Maybe it was not intentional, maybe it was but there are big problems there when no statements go out for 4 months when there is a balance.
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I was denied a credit card by Citibank. Once by mail and by the approval dept. I was told I was denied bc l needed to have an excellent credit level for approval. Understood, ok. I applied just to know where my credit score stood by a major bank credit standard AND I wanted to try the new card they were marketing. Not even 6 mo later I discovered that a Citibank American Airlines credit card was opened in my name with an $8,000 credit limit and sent to someone at another address. So wrong address! I immediately call the Citibank fraud dept. Four CSRs and an hour and a half later of continuous holding I finally reach a cold unconcerned CSR in AZ who wouldn't give me ANY useful info on how this could even happen. Some lame excuse about a Costco breach. I have never and no reason to shop at Costco!
Two weeks later and no follow up from them so I called and got a different fraud CSR who let me know that the card was not cancelled and no charges were made on the card. Thank God! He sent out the appropriate paperwork to close the acct and keep for my records. Thank you Chris, Fraud CSR Citibank. My concern is how did someone give ALL THE WRONG INFO and still get a credit card in my name and sent to a different address? When I applied I gave all the right info and was denied with the same credit score?? I have a paid credit monitoring service that told me maybe they used your score from the other two credit bureaus. I have a free credit monitoring service from which I discovered this fraudulent acct.
How is it so EASY for criminals to do this and not get caught and I do the right thing and a THEN I have to practically create a 2nd job of me protecting my credit and identity? SOMETHING is not right here and in the links of this company I don't have ANY accts with them. I'm starting to believe B. ** and Jesse Ventura. Maybe there are undetected people working together at these businesses that are low key taking over our banks. Jobs giving people our personal info to their friends to apps, money, and credit. Phone companies as well. And I sure wouldn't put it past collection companies. Anyway I'm so done with ID theft. I will prosecute this person if necessary and bc it is the only LEGAL recourse that I have!
When 2 trees fell on my house and 2 neighbors houses (8/19/16), I began working with my insurance company to get the trees removed from the roofs, the driveway and 2 sidewalks replaced, as well as replacing the shingles and some damaged wood trim. The house is worth over $** and the mortgage balance is under $**. That is less than 3.4% of the mortgage loan. I have already had the trees removed (the cost of that was $8,600). Citibank required my insurance company to make the check (more money than I even owe) payable to Citibank and myself. My insurance company said I should have no problem getting Citibank to waive their interest in the check so that my insurance company could direct deposit it into my account, which I needed to fit into a cancellation that the driveway contractor had for the week of the 9/19.
I contacted Citibank on 9/13 and made a request for them to notify insurance company that they were waiving their interest. She said someone would call me from property damages. No call, so I called them 9/14. They said that it was not their policy to do that. Even the supervisor, Amanda, was not helpful. She submitted a request for a review to waive their interest, but that it could take weeks. I explained that it could be months before I could get the rest of these repairs done if I missed this window. She said she would send out an overnight envelope and it would arrive on Friday (certainly not overnight). Today is Monday, no envelope. She was so condescending. I called again today and was informed that there was a clerical error (deliberate, I believe) and the envelope was addressed to their office. Why didn't they call and let me know what happened or better yet, why didn't they resend it?
I understand why they are the 4th most hated bank in the US. They are acting like I am untrustworthy to make the repairs. And I know that it should not take 2 weeks for someone to make a decision to waive. I must now find another contractor whom I do not know and that will cost my insurance company more money because I got a really good estimate from the contractor I have used in the past. Even the bank officer at my bank said that was really poor customer service and they would have taken care of it immediately. The loan had been sold at least 6 or 7 times. When I ended up with Citibank, I asked why since it was certainly not a bank I would have chosen. I was informed that when a bank sells a bunch of bad loans they have to include some loans in really good standing. Since I am never late, I really resent this practice.
I should be able to choose my mortgage company. If I had been able to do so without refinancing expenses, I certainly would have done everything in my power to get away from Citibank. I would pay the fees right this minute but of course, at this point I doubt that I could even get a bank to refinance since such a small amount remains on the note. And to be treated like this does nothing to help their public relations. Oh, sorry, that was a logical comment for a company that actually cares about public opinion. They obviously do not and have no public relations.
In June 2016 I applied for a business Citibank Visa Costco credit card. Upon making the application I was told that my application was declined because of the type of business they had me listed as, a "Depository Institution". My business is not a Depository Institution, it is a Real Estate Settlement Services firm. I asked what it took to get this resolved and the representative at Citibank said I needed to get my SIC code corrected with Dun & Bradstreet then reapply with Citibank.
Over the course of several weeks I worked with Dun & Bradstreet to get my SIC code corrected and then processed a new online application with Citibank which was declined again because they still showed my business as being a "Depository Institution". I reviewed the changes I made with Dun & Bradstreet with the Citi representative only to be advised that Citi was never getting my business information from Dun & Bradstreet. They were getting their information from Equifax. I asked if the Dun & Bradstreet info would be shared over to Equifax and if so how long would it take. In the course of that conversation the Citibank representative pulled my personal credit report again WITHOUT MY AUTHORIZATION OR CONSENT.
I was finally transferred to a supervisor who confirmed that much of the information I was given by previous representatives was completely wrong and that my credit should not have been pulled a 3rd time and that I never needed to apply a 2nd time - I only needed to ask that my first application be reviewed. But by now Citibank has pulled my credit 3 times! As of this date Citibank says that they are trying to get the 3rd credit pull notification on my credit report changed from a "Hard Pull" to a "Soft Pull" which means that a mark will still remain on my credit report which equates to my credit score has been lowered by Citibank.
Under normal circumstances I would just take my business to a more competent credit card company, but I like shopping at Costco and Costco has forced their customers to deal only with Citibank Visa to get the most benefits and rewards offered. Ultimately Citibank has: Denied me business credit based upon incorrect information; Asked me to spend hours correcting this information with the wrong reporting agency; Asked me to apply a 2nd time when I did not need to; Pulled my credit a 3rd time without my authorization. Much of the misery caused by Citibank could have been avoided if they simply had representatives that gave out correct information the first time, did not make up information, and did not pull consumer credit scores without authorization.
I have had the CitiBusiness AAdvantage credit card for about 20 years. The website for this card has functioned quite poorly for the entire 20 years. The site remains "behind" technologically with frequent downtimes, no customer service chat available, and they don't even have the capability of downloading to QuickBooks, which many businesses use. I also have Citibank personal cards, and the sites for these all function far better than the business site. Because they don't allow a download directly to QuickBooks, I have recently been entering my transactions by hand. It's now the very end of tax season, and I had some more entries to make but this time could not even "VIEW" an online statement at all. The screen goes blank, and the company logo flashes repeatedly. This has been going on for at least the past week. Since there is no chat capability, I called customer service using the number I was given by an email I received from Citi.
The automated system wouldn't accept my information, so I finally was routed to an agent. After giving her my information, she explained that I had reached the personal cards department, not the business. So I had been given the wrong phone number. I was connected by the agent to the business department, but that agent was not able to help me get access to my statements due to a "known problem" on the site that was being worked on. She then connected me with their technical support. The technical support agent also could not help because she had no access herself due to the known issue. I asked if they could email me my statements. She said they could fax them or mail them, not email them... After almost 20 years of this, I really have to recognize that Citibank just can't handle business credit card accounts online. They just aren't up to it and don't want to spend the money on fixing it.
My son applied for some credit at Best Buy to purchase a new laptop for college and was denied since he had no previous credit, Citibank is the credit behind the scene for Best Buy and they wouldn't even give him 50 dollars of credit even if I sent them the full amount in cash as collateral so he could establish some credit. So I cancelled my Citibank credit card and will no longer be a customer at Best Buy. It is pretty sad when a young college kid is trying to start off on a good foot and one of the top financial institutions won't allow him to get started and the CEO makes over 30 million a year. You would think a young person with a 200 dollar a week part time job could at least get a 300 dollar credit. 300 bucks is what Michael Corbat spends on dinner.
For 5 months, I've been submitting an extra payment on my loan. Four of the five months, the payment has not been applied to principal only as requested on the check. I have to call in each time, maneuver through their phone system and wait for somebody to finally assist me. At first, they blamed me for the issue. Then, they had no idea why this was happening. Now, it's a problem with the department that handles principal only payments. Who is going to be blamed next time? I just want to be able to make my principal only payments without having to call in each month to have them corrected. Honestly, how many other people are doing this, but not catching that their payments aren't being applied correctly? How much money is Citibank making from these "incorrect" payments?
A month after applying for a debit card and SUCCESSFULLY depositing funds into my account for saving, new account services tells me my account is being closed. The reason given, "You have not provided a driver's license to us". Not only did I not receive a notice or any messages online from them requesting anything, they sent a card and accepted my deposits as if everything was great. I work in the same parking lot as Citibank so showing my ID as proof is not an inconvenience for me. The fact that I found out a whole month later after attempts to use the card for an emergency, I call only to find out a restriction was put on the account. When asked if I can provide my state ID since I do NOT drive, I was given a number to new account services to call.
I call again this morning on some phony number the agent gave me, only for them to tell me, "I am so sorry, but we've closed the account, you'll be receiving a check by September 17th. You can always reapply to open a new account". I think NOT! How can you accept my deposits as if the application process was "completed" AFTER sending me a card and then close my account without telling me? Had I NOT called last night, I would've never known until I received my check in the mail. That is shady business and I would never recommend any banking here.
How can you allow someone to make deposits if the process wasn't fully completed? If I check online or even call for the balance inquiry it gives the available balance... Which is NOT available to me... VERY misleading when you're trusting a bank with your funds for saving and then pull a stunt like this!!! I will go up to the bank to attempt to get my cash upfront. I didn't mail them my deposits so I would expect to get it in person. If not, I'll have to speak with management. Totally unacceptable!!
I got one of those cards to earn miles with AA. I had a credit score of 768. I left the country for a couple of months and paid my bills. When I came back I realized that there were some bill that hit after I left (~$20). I came back to $60 in late fees which I promptly paid. BUT more importantly, they reported me delinquent even though I had spend tens of thousands of dollars with them in the last year. Thus, due to me not paying for 2 months $20 dollars, my score went from 768 down to 595. Now I can't get a $10,000 loan for a used car. CITI trashed my credit score for a miserly $20 dollars! When I called their customer service they said they weren't going to do anything. No call the credit bureau nor help in any way. CONGRATULATIONS CITI, you lost me as a customer FOREVER AND EVER. I will NEVER do business with vermin like you. Enjoy the $60 in late fees.
Recently I received a notification from Citibank that my zero balance account will be converted to Citibank Savings account as soon as I do more than 4 debit transactions & each having a limit of 10K. Initially I thought it's a joke... but that's not. The conversion will be for Savings accounts where I have to maintain balance of 2L minimum, else fines & penalties to follow. This is a forced conversion, since 40K is your withdrawal limit online (4 transactions). This mean, Citibank is no more a reliable banking for my transactions then. In India, RBI themselves have given 5 for any ATMs, whereas this bank is restricting us with 4 - Absurd. Are they trying to go over RBI now by restricting and limiting the customer from doing the transactions? This is not a healthy revision and this has to be stopped!!!
I have called Citibank at least 6 times to try to resolve a disputed charge. Two times I could not even get through. The four times I did get a person, they either transferred me to a dept that was not open, and no one called me back as the message stated, or the person I talked with promised to research the problem and get back with me - and NEVER did. I can't tell you how frustrated I am with this company. I am going back to the best service there is - American Express.
My American Express card was taken over by Citibank after the change however Citibank has not still issued me a credit card but keeps harassing me for payment with calls at odd hours. I tried to resolve the matter at the Costco Citi Kiosk where they tried to issue a temporary card which was unsuccessful as their printer was not working. After repeated phone calls begging them to issue me a credit card so that I can set up a payment they just do not listen. They say, “We will take the payment over phone,” where I am supposed to handover my bank details to anybody and they will take the money from my account. They shuttle me around with different reps each saying the same thing. Is there any suggestion where I can resolve this? Should I make the payment on the phone without my credit card details?
I don't even want to give them one star. It has never been so complicated to open a new account... New account services is horrendous! I can't wait to close my account but since I can't use my account I can't close it. I would never bank with them! TD Bank and Chase are the way to go. Do not waste your time with the horrible condescending customer service they provide!
I opened a Citigold account earlier this year for a re-fi of my home. Citi was running a promotion of $300 if you deposited and maintained a minimum balance for 30-days. I deposited my money and did not touch it for 30-days. On the 45th day I called Citi to see if I need to initiate anything to get my $300. I was informed it was an automatic deposit that would occur in 60 to 90 days. Fast forward 90+ days, I called Citi to find out when the $300 would be deposited. I was then informed I was not eligible for the promotion because I was not target marketed for the promotion, even though I opened my account at a branch that was advertising the promotion, and the representative at the branch, signing me up for my account said I would be getting the $300 after 30-days. I got the runaround with Citi and I finally closed my account and took my money elsewhere. I will never do business with Citi again.
I have had a Citibank credit card for several years, but have not used it in over a year because I prefer the rewards from another credit card. I haven't used it, so I never go online to check my account and had not received a monthly statement from them. Well, when I checked my credit score recently, I found a collection/delinquent account ding on my report. Apparently, a yearly subscription had been charged to my Citibank card and no statement was emailed or mailed to me for several months. They just let the account keep going and building interest, put a bad report on my credit without notifying me. I spoke with a customer service representative and he didn't have any explanation. In fact, the company showed no remorse or accountability for their actions. I would really like to see how many people this happens to! They're unethical!
Citibank is authorized to make monthly withdrawals from my account to pay my credit card. I've noticed that they withdrew more than they were approved for. I contacted the toll free number speaking to someone in Manila who did not understand what the problem was. I asked to be transferred to a US operator who informed me there was nothing she could do to replace the funds. She offered me a credit but I needed the funds in my account to pay my bills. I went to their office to speak with someone and they referred me to the toll free number. I contacted an attorney to sue for bank fraud and was informed that it would cost more to present this case than what I was owed.
I have 2 accounts since 1990 and the service is HORRIBLE now! They carry over interest for 2 months even if the balance is zero. They no longer stand behind customers with disputes either! My payments have been changed to auto pay, which I did not authorize and they say it's just the systems error. From this point on, I will only use my Chase credit cards.
Citibank refuses to properly credit my Home Depot account. I've sent proper documentation twice via fax and they won't acknowledge receipt of my documentation. They refuse to dismiss interest charges on my account due to citibank mishandling my account. Citibank sent my account to a collection agency by the name of client services, Client services stated that the information they have shows a credited payment to my account. I can't get proper help from citibank.
It's the worst credit card that I've had in my life. I registered at Costco and week came a debit never explained to me and doubled twice before I could pay. I hate it when they treat me that way. With American Express I never had any problem and with this I've never used it and I've had to pay two surcharges unexplained.
I would like to cancel the complaint it has been frustrating but I found some people at Citibank who are being very helpful.
Unhappy with Citibank. My wife passed away in November 2014. She had a bank account in her name only. The old atm card is no good anymore and Citibank refuses to give me a new one and refuses to give me access to the account. I am the sole heir as we have no children. Citibank told me to go to town hall and they would give me something in writing saying I was the heir to the estate. I did that and they told me they could not help me. What is Citibank going to do, keep my money and spend it. I am entitled to this money.
I have been a Citibank customer for over 22 years. As of the last 3 years or so, their service has gotten progressively worse. I have had multiple fraud attempt on my account and had my account blocked and suspended due to these transactions which were no fault of my own. However, this isn't the reason for my complaint, as Citibank was usually pretty good about catching fraudulent activity, warning me and stopping it. I recently made an airline ticket booking with my Citibank MasterCard bankcard. Citibank texts me questioning if this was a valid transaction, to which I replied yes by text message. I thought everything was ok, but was suspicious because I never received a confirmation from the airline. Turns out Citibank had deducted the ticket fee, not once, but a total of 3 TIMES from my account!! (total of about $2800) even though I had yet to receive a confirmation from the airline which I never did.
Long story short: The airline said they never received payment, but the money was missing from my account for OVER 10 days and I was seriously overdrawn on my checking account and thought my pending rent check would bounce! After this experience I decided to close my account and withdrew a sum from my savings account from the teller at the bank which I promptly deposited into my new bank account. When the new account called Citibank to verify the cashier's check, some IDIOT at Citibank told them it was not a valid check number, so again I had to spend my time & effort to sort out that mess! Now I hope the story is finally over since I have closed the accounts! Never again will I do business with Citibank!
I received a phone call while I was at work in high school. Keep in mind, I was not of legal age to be able to get a credit card. The Citibank rep calls me demanding money, and I said as nice as possible that I do not have a credit card. He persisted to say I do and told me I have an authorized user card for my mom too. I told him I was at my high school job and never applied for a card, and again have no idea what the heck he is talking about. Come to find out, Citibank allowed my mother to do a paper application for a card, making me the main account holder and her an authorized user. They NEVER checked my age or identification to ensure my identity, nor hers obviously and I was not old enough to even get a card as I mentioned. They slapped the debt on my credit report for years! I had not even graduated high school and had debt!
My father had passed of cancer during this time, my mom got us evicted multiple times, I was working and paying the bills for my lowlife mother, she had just stole the death benefits for me from my father passing. I found that out at the Social Security office, and she has Social Security numbers that are for people who have passed already, had used false birthdays for jobs, been fired from a job for theft from them, amongst other court issues and lawsuits on her period. Yet they were coming to me, an underage high school person to pay debt that I did not do. First off she should be in jail, and the rep who allowed my application to be approved should be jobless and or sued. I finally had enough and told them they need to contact her or be speaking with a lawyer I'll get.
Once I received ANOTHER letter in late 2014 from a collections office Citibank sent the debt too. They left it up to me it seemed, to have to tell them where this fee for the woman was and anything I knew about her. I did so in the letter I responded to them with via email. Only then have I not heard a peep from the collections company. I am still trying to see if they have anything on my credit report giving me negative marks. I am beyond pissed at Citibank's unprofessional nature and make a quick dollar attitude. What they carelessly did has hurt me royally, and leaves me terrified everyday to be placed in harm's way because of another person like my mother and them. It is flat out wrong and illegal what they both did. If I could take them to court for what they did to this day, I would.
My father had died of cancer the same year too, and I found out my mom had been doing other illegal things...this was devastating for me as a young high schooler. My mother even got confronted by her boss from the job she got fired from for stealing and manipulating the system that she was getting assistance to survive from. She admitted she did this to me with the Citibank card and the card itself was in a jar in her bosses' office. She played it off like she had a debt problem and they put her in credit counseling classes. The damn card is in the jar. She admits what she did, and I tell the collections people this and they still harassed me. Beyond devastated and extremely upset, and suffered and even to this day do for so much. Her response when asked by her boss why she did this to me, "Yeah I did it. What else do you want me to say?" Citibank's response to this and the collections people...absolutely NOTHING!
All their phone numbers are directed out of the country. It is difficult to understand the heavy accents. I get a different response each time I call to find out why I have to pay 29.99% APR for the last 5 years. Wasn't Citi bailed out by the government at one time? First they told me my credit limit was over by 2 dollars and they can't view my account to see what options I have to lower my APR.
So I paid them $3 dollars over the phone so they can view my account. They put me on hold. She comes back to tell me it takes 24 hour for the system to show I am current. While I am talking to her I look at my account online and see my payment of $3. is showing and I am under my limit again. Are they serious? Is there any kind of consumer protection for this scam of a bank? They say if you are late with one payment your APR will go into the 29.22% range.
I have not been late in a year yet I seem to never qualify for a reduction. I am constantly trying to get out from under the balance owed but I can't afford to pay them off. I hardly use the card. Yet my balance never gets lower. I charged a $15 in food which put me over my measly credit limit by $2. I have a low limit because I wanted the card for emergencies only. I needed expensive car work done 3 years ago. The card was paid off 4 years ago. Still the same balance. This is the worst bank and should have never been allowed to continue when they failed before their bailout.
I was on hold for more than 15 minutes and finally hung up. Tried again and again more than 15 minutes! I was passed around three times. When I did reach them and at the last person she was rude like it was my fault. They don't answer the phone! In total I spent more than 45 minutes out of a busy day just to protect myself and report I was going to be on vacation in another part of the country. SO the "call us with any questions" is IF you have nothing better to do with your time... Plus there is NOWHERE on their site to discuss this problem. I won't be using this card again. Discover answered right away and was polite and helpful. After all I was only trying to do what they say and tell the company of my travel plans!
I have received the worst service ever from this bank. Their website is flawed and hard to use. Their phone system misreads your numbers and then decides the same numbers are ok after all. Their customer service representatives have such bad language skills that they are transposing the numbers of my deposits. This is a BANK, you just can't use someone who gets the numbers wrong. The phone help is ignorant of almost everything I would need to ask about. On top of all this, there isn't a single Citibank branch in Michigan. I started an account as an expat in 2007 because my company recommended it. I have only used the account when absolutely necessary and still been disappointed.
Had issue with my account called to have it sorted. I used my granddaughter's cell due to the low volume issues of my house phone. Partway through the call I became confused and asked a family member to complete the transaction for me. After both myself and my family being put on hold and yo-yo from rep to rep for over an hour, I demanded my account be closed. Company refused to close my account and they stated they could not fix the first issue because the IT department closed for day while I was on hold. Unbelievable. After several phone calls and handing over of wide range information, company is refusing to close the account. Is that even legal?
Barbara FriedbergPersonal Finance Contributing Editor
Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.
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Founded in 1812, Citi is a leading global bank with approximately 20 million customer accounts in more than 160 countries and jurisdictions. Citibank works to provide consumers, corporations, governments and institutions with a broad range of financial services and products.
- Services and products: Citi has a vast array of services for individuals, businesses and governmental institutions. Their products include banking, credit cards, lending and investing offerings. The Citi services include online banking, account alerts, bill pay, eBills, money transfer, Popmoney® and more.
- Locations: Citi is organized around four geographic regions; Asia, Europe/Middle East/Africa, Latin America and North America. The company has offices in most every major city in the world.
- Credit cards: The Citi credit cards include Visa and MasterCards across most segments including low interest, balance transfer, rewards, no annual fee, cash back, business, student, travel, secure and more.
- Mobile banking: The Citi mobile app allows consumers to keep track of their banking transactions, move money, pay bills, email funds and more. The interactive, graphic displays help customers manage their spending and saving.
- Security: Citi offers online and mobile fraud protection, identity theft solutions, overdraft protection and the highest level of asset defense.
- Special offers: Citibank offers customers an array of lending, banking and credit offers that are regularly updated.
- Best for U.S. citizens, global citizens and travelers looking for banking services for any situation.
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Citibank Company Profile
- Company Name:
- Year Founded:
- 100 Citibank Drive
- San Antonio
- Postal Code:
- United States