CitibankConsumerAffairs Unaccredited Brand
Yesterday we got our first Citibank Visa bill in about a year. It contained a $25 late penalty on a bill we never received. We never use this credit card except as a backup, and we do not expect bills on this account. I pay all the bills and was not looking for this one. My husband, without my knowing it, mistakenly pulled out this card and made a purchase was for $41. Hence the late penalty was more than 50%.
I called customer service and asked for a waiver, which is always done automatically by other companies in cases such as this. The representative was blocked by the software from doing the waiver. Her supervisor refused because she claimed the company had sent a bill. My husband said we never got one and weren't expecting one. Didn't the company care about consumers? She said, "** consumers." This call was recorded about 12 noon Pacific Time on March 21, 2018. We are cancelling our card, and we advise everyone to steer clear of Citibank, which is the United version of credit cards.
I've been banking with Citibank for 7 years. I am called a loyal customer by Citibank, but every single month something new happens and my experience with them deteriorates. I've been very unhappy with the fact that I always need to be transferred on the phone and I need to explain my issue to every single customer representative. Yesterday, I transferred funds to the closed account by mistake. I called Citibank right away to have that process reversed or stopped. I was told after spending 45min on the phone, that the funds will be posted on my account after 6 am. I called next day at 3pm and the funds were still not processed and the funds were basically frozen. I couldn't use my own funds!
I have been, what they called, a loyal customer at Citibank for many years. One day, I got some letter informing that my accounts were going to be closed. Upon receiving that letter, I called the phone number mentioned on the letter. I talked to nice people telling me that I should not worry, there were no notes on my account and that everything was fine. I kept receiving the same kind of letter for 4, 5 months, kept calling the customer service upon reception of every letter, went to the branch at least 2 times and kept being told that everything was fine and that they was no reason to worry...
Until I received in my mail box a letter of accounts closed with a check for the balance of my accounts. No explanation even though I tried to contact them after that. I can't tell how upset and profoundly disappointed I am of how customer service or any other service related to that issue has handled my case. If there was an issue with my accounts, I have never been able to know what it was and not able to provide any explanation. This is a shame and I will never recommend that bank whatsover.
I make monthly credit card payments online. In Feb I paid the full balance indicated, to zero balance. In March I received an "emergency" text from Citibank. Apparently, they added $4 interest to account after I paid full balance, without informing me. I spoke to the agent by phone about the $4 balance, and was asked to pay $4 using a bank account always used for payments and agent verified the bank acct #. The agent then used wrong the bank acct (one no longer active) to pay the $4. Citibank accused me of being 2 months behind on a payments on the card, and refused to consider their error that now shows negatively on my credit report. Never use Citibank for anything!!! Horrible customer service!!
Open a checking account with Citibank on 2/21/2018, and made deposits on 2/22/2018. On 2/26/2018 I tried to access my account on my cellphone and found it was unavailable. During this period, I never got any message, email or letter to notify me about my account. Then I went to Citibank local branch immediately for help. One lady checked my account and told me there is a restriction saying the check I deposit through ATM without a date. She had to make a call and see what to do next. After almost one hour waiting, I finally could speak with a live rep. He told me I had to wait for 10 business days for their fraud department to investigate it. I called a couple of time and they all told me about the same thing. Then I decided to wait for 10 business days to see.
By the way, the check without a date I deposited through ATM was issued by myself and I just withdraw money from my own Bank of America account and put it into my new Citibank account, there was no fraud at all and my Bank of America account has released the money and the check has been cashed by Citibank. Now, it is 3/12/2018, my account is still been restricted. I have to call them or visit their local branch tomorrow. The main reason I complain Citibank is they did not notify me in time where they put a restriction on my account. After doing that, they did not do their job quickly and never let me know when they will finish the investigation and how long I still need to wait. That really pisses me off!!!
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I do not know how these are all one star reviews. I did see that many of these reviewers have had accounts for 20-30 years! Do not let one miserable representative let you down. I have banked with them all and Citibank is by far way superior than any other bank. The customer service and technology alone is years ahead of BoA, USBank, and Wells combined! Once again a few tool reps and dozens of unhappy customers. It’s not even the reps sometimes it is the the faulty governing of the inaccurate reporting from Early Warning and other shammy companies that report nonsense to make money. That’s the new business these days, reporting, as if the three idiot companies weren’t enough inaccuracy there are 100 more with reps that don’t know how to boot a computer let alone report credit information accurately. Don’t be mean cause then they will flag you. But people please leave Citibank out of this.
I went to the ATM on March 2, 2018. When I entered my pin number the first time the machine rejected my debit card back to me I tried a second time to be sure and the same thing happened. I tried again the third time the same thing. I knew something was wrong but, I didn't know what. I thought my check hadn't been deposited in the bank. I have been using the same pin number for over 2 years. I left, the ATM machine came home and called Citibank. First I asked them the balance of my account. He gave me the balance then I knew the funds was there. He said his name was Frank.
I said to him every time I enter my pin number the machine it's rejecting my card. He pondered a bit and said you did it too many times. This didn't sound right because I know my pin number and been using the same one all the time for 2 years or, more. Come on now, this is too thin for me. They blocked my pin number for no apparent reason and caused my bills to be delayed. I have never had a problem with my pin number before and they know the location that I am residing at has no Citibanks around here and nowhere near me. The closest one is in west palm beach.
He came up with a solution of sending me a expedited pin number and there would be a charge of $7.00 for expediting it. I agreed to the solution I had no other choice. This was on Mar 2nd and he said it would take about 72 hours to receive it. I called them again on Monday to see when the pin number was coming. My bills are already late. This time I spoke to a person name Julius. He said that the pin should arrive on Tuesday. He said let me get you over to the accounting department so they, can set a pin for you through our automated system. He placed me on hold. Then he picked up the phone and said to me. I am unable to get the pin number the machine won't allow me to get through.
I called back again because I'm sensing that something is not right about this picture. The automated system wouldn't generate a pin number because it was for me. Now, I'm beginning to feel that something is wrong. Somebody was writing down notes and when they read those notes they start playing games with me. I found out they had been taking money from my account. I called them up and told them. When I find out how much money you have been taking from my account. You are going to have a problem. This is where the problem started but, they played it cool and waited for a while before they started playing games.
They started acting like monkeys with me and lying from ear to ear. I called again speaking to Roza trying to find out about the pin number because they kept telling me different lies and I could see that they were playing games. Every time I call they will tell me to hold while they are reading their notes, and when they finish reading them. They didn't know that I had caught on to them doing this. They will pick up the phone and tell me things that didn't make sense like your phone number has not be updated and you will have to write a letter to get your pin number and it will take 30 days and all this kind of crap.
They are already tampering with my personal information and I know that this is automatically, termination on the spot. They had no right to be tampering with my personal information. The first thing Donald Trump would say get em' outta here, get em' outta here. They have no right to be here. These monks is everywhere Guatemala city, Philippines, Mexico, Australia, etc. Who gave monks the right to be messing with people personal business in the United States. These things are nothing but, professional robbers and don't know nothing about business in the United States maybe, that's why they're here. I received that pin number on Mar 6th after, contacting the account manager in New York.
As simple as he set my pin number then, it wasn't hard at all to do this after, he sets the pin here comes the expedited pin number the next day. They had rather put me through all these changes for no reason and I closed the account. Now it's my time. They knew what they were doing trying to get even with me for something they did. They don't have to read their notes anymore. They can read what I wrote. All monkeys belongs in the zoo. Can you imagine walking into a Citibank seeing a monkey sitting behind a desk with a pen and a paper in his hands. Trying to figure out how many bananas his fellow monkeys can eat. That's an easy job for them.
How do you spell incompetent? I spell it Citibank. I was scammed by an international company in 2014 & 2015. I have attorneys working on the problem, but I needed some documentation from Citibank. There were other banks involved. Citibank's share was $19,500.00. So I sent letters from my attorneys and other detailed documentation to all of them. When I knew what the answer would be, but I needed it in writing to process my case. The other banks responded in about 30 days, so NP. When I called Citi the runaround was ridiculous and they said they never received my documents. Well I have the Proof of Delivery. Then they told me I sent it to the wrong address. Well it seems a corporation the size of Citi would be able to forward mail internally.
Anyway they gave me a new address. So I sent the paperwork again. When I followed up no one seemed to know anything about it, but I have the POD. Finally I got the letter from them that I needed, but the account number was an account that had been closed for years and they sent the document to the wrong address. Thank goodness the USPS forwarded it. By the way all of my documents have my correct address and account number on them. Obviously that would not help my case.
So I checked out this "Executive Committee" that is supposed to solve problems. I spoke to a representative the first of December 2017 and by now 5 months had gone by. She told me she would contact me by December 13th. Nope didn't happen. So I sent my documentation with POD once again to the CEO of Citibank and finally got a call with a verbal apology and my correct letter. By the time this happened the company I was trying to get my money back from filed for liquidation. So Citibank's incompetence made me miss my window of opportunity. I am still pursuing this with legal counsel, but don't hold out much hope. Thanks Citibank!
I have applied 3 times within the last year to Costco Citi card and was denied. I have no loan, and have good credit score (>710) and have a job with good salary. I have already a credit card with another company for more than 2 years, and wanted to have Costco Citi card to get the benefits of cash back at Costco and Costco gas stations... I am so sad that Costco opt to choose to be affiliated with this bank, since it has turned away a lot of customers... My purchases have significantly declined from Costco. I am not interested anymore in Citi card, once they know how to respect their applicants and to review their records accurately then would be happy to consider them again.
Absolutely worst bank ever... Have been trying to pay off my credit card account in full for over two months. I refinanced my home, and the mortgage company sent me checks to pay off 5 accounts/credit cards, etc. All... Except Citibank. Where extremely straightforward and easy to do, with my respective accounts showing ‘paid’ within a few hours of sending the checks. Citibank, however, refused the check. What began then was a over two month phone battle, wherein they lost the check, couldn’t verify or find it. And told me they hadn’t received it. It wasn’t until I contacted the Post Office and received a tracking number as well as date, time and person that had received the check. Only then did Citibank admit they had the check... Weeks earlier.
When I asked if they had cashed it... I was given the “give it a few days”. Their standard answer to everything. After a week, they continued to tell me they had not cashed it. Following a phone call with my mortgage company, they provided me with the front and back copy of the check and date it was cashed. Again... Weeks prior. When I informed Citibank of this... They wanted 'proof'. I faxed the copy to the number they provided and called back immediately. Again. “Give it a few days”.
The next week, they informed me they did not receive any fax. I re-faxed the check copy and called, this time, they said they received it and... “Give it a few days”. Sick of Citibank bank, I called back the next week and was informed the account now showed a 100$ ‘credit’. Thank God. (No more Citibank.) It’s been over 2 months now and, yesterday, I received a phone call from Citibank... Asking me for a payment and telling me my account was never paid off! Worst bank ever (except for maybe Wells Fargo).
My son called to dispute a purchase from a fraudulent company. He was informed to cancel his card in which no monies will be taken from his account. The order was not pending nothing. Following a Citibank employee advice he canceled his card. 11 days after he received the new card 5 days later the money was withdrawn from his account without prior authorization. My son again doing the right thing contacted Citibank explaining over and over what happen. He requested a Supervisor whose name is Slivia. She refuse to provide any additional information about the branch she was calling from began to twist his words and blame him as if he was the theft. There was no getting through to her.
I was not sure whom was on the other line assisting him and representing Citibank. Slivia was so unprofessional and rude. It was quite clear she was not going to rectify the situation. I have done business with Citibank for over 2 decades to have this occur. My son a college student with his personal account for 3 years is flabbergasted. This whole situation is ludicrous and we still have no resolution? We don't know what is going on besides he is out of )156.79 due to Citibank. Horrible services. We will continue to dispute the purchase and sue Citibank once completed. We along with friends and family are planning on closing all Citibank accounts... Absolutely no stars. Negative 100000000 stars.
I had got a Citibank credit card several months ago and had been happy with it. We paid early and more than the minimum. Then last month, my bride had her card declined at Marshall's. The purchase was not big. We went on vacation and forgot about it. When we came home we had received a letter stating that they were concerned about suspicious activity. I called "customer service" and that is where the nightmare began. (In the meantime, I had changed my phone number and not updated it with them).
I answered all of their verification questions but they wanted to send a verification text to the phone number I no longer had. I obviously couldn't do this so I asked if they could send an email to the address on file. They said they couldn't do this. I had already answered the secret security question and provided personal information but this wasn't good enough. They said they could verify me by calling my job. I declined because found this intrusive and don't want my supervisors bothered with my personal business. The next option they gave me was unbelievable. They wanted me to give them permission to call my bank or another credit card I hold to make the verification! This makes absolutely no sense.
They wanted to call a financial institution that I do business with (which would of course include involve giving them information that they have no business knowing) that they have no record of, to verify what? Information that they already have on record that I was willing to provide for verification? How does this make sense? How does talking to another financial institution that they have no record of verify that I am who I say I am, if I provide the same information? What good is that secret security question that only I would have, if it doesn't verify me? With all of the information about me that I could provide and the fact that I had in hand the letter they mailed to my home, didn't matter. What are they really after? I work at a bank call center and verify people all day long, so I know a little about these procedures.
This is absurd. So, needless to say, I could not find out why my account was frozen or what was so suspicious about my wife's purchase. I just got angry after wasting about 45 minutes of my Saturday. I have no intention of calling again. I will either pay this off or transfer the account. I strongly recommend against dealing with this company. They are the ones with the suspicious activity.
Disputed a charge. Vendor provide documentation that had NOTHING to do with the dispute. Citi closed the dispute and awarded the vendor the funds. THEY STATED that as long as they got Anything back from the vendor I lose! I said "you mean they could have send you a birthday card in response??" and CS said, "Yes! All the vendor has to do is answer." Needless to say I shut down 3 accounts.
So Citibank blocked my account currently is in closing process. They told me that they're closing my account because I have card claims too many I guess but because my card is lost or stolen. When Citibank vow to protect my money my gas, rent and power is due and they're telling me that I can't get my funds because my account is in closing status so I have to wait for them to completely close out my account which can take 30 to 60 days and they can send me a check but it's funny how all of a sudden my account get closed when my taxes is coming into my account. Over $3,000 that I can't touch because Citibank wants to be **.
They're not giving me no reason why they can't release my money. They just can't release it. The bank in Las Vegas Nevada is really **. They give you bad attitudes when questioning them about your money. I find it really fishy that all of a sudden they close my account when my taxes come into my account. Citibank will never get my services again and they give other banks bad names.
I had a Citibank Checking account and a VISA card (Costco card). I received a letter in the mail saying that after a review CITI has decide to close my account. As a background, I am a NASA retired Ph.D. researcher. My last position was the Technology Manager for NASA's Mars Program. I worked at the Jet Propulsion Lab, in Pasadena for 31 years. My credit rating is 833, I own a home with zero mortgage, and in 2017 I charged $70,000.00 to my Costco credit card and paid the monthly payments in full every month. At the time they closed my account I had $10,000.00 in my checking account. Just like another reviewer said, they would not tell me or my local bank rep why they closed my account. Feels like living in Russia!!
I was a loyal customer of Citibank for over 30 years. Suddenly, over the past 3 weeks, Citibank has been closing, blocking, unblocking, suspending my account, limiting access to my own funds. They never notified me of any problem and never notified me of these actions either -- they just did it. My local Branch Manager is diligently trying to help me but she cannot help because even she, the Branch Manager, cannot EVER reach a person in the "Back Office" which she says originated these problems. Everyone in my local branch knew me by name and were supportive when I renovated my house. Now these workers are utterly powerless against their own senior management.
Finally, after a tremendous number of phone calls, from myself and from the Branch Manager, we are told (verbal hearsay only) that the reason was because they received a short questionnaire reply from me "late." The questionnaire (an "attestation form") simply asked if I was running a business with my personal account -- that was the only question. The answer was "no" but they are STILL "in the process of closing my account" -- although they acknowledge having received an acceptable reply to the only question they ever sent me. BTW, the reason my form was "late" was that my father died and I had to travel to help my family. Any human understanding there?
The Branch Manager has been trying to explain this to "someone" but in fact she cannot reach anyone -- ever -- to speak with in this dubiously named "back office". They don't even answer "urgent" emails or phone messages from the Branch Manager. Every phone number I have ever been sent by Citibank either results in dead-end voicemail (messages NEVER returned) or routes to their "Know Your Customer Dept" which -- after an hour on hold every time -- always tells me that they know nothing about it, that this comes from the "Back Office" which they also cannot reach.
Meanwhile, checks I wrote have bounced, even though the funds were available in my account, the payees charged NSF fees by their banks, and a wire transfer that I made (with a confirmation number) was cancelled with no notification to me that it was cancelled! When I called and accused the bank of "fraud" suddenly the next day, I got a notification of the cancelled wire -- but it was improperly back-dated to a false date, 6 days earlier.
I believe there is fraud at Citibank. I mean if I can't use my funds, then someone else must be doing something fishy with my hard earned money. Now, I see on this Consumer Affairs website that many people have the exact same story. Unbelievable. I can't wait to close my account. I am only waiting to get my social security deposits transferred to my new bank. I am recommending Amalgamated Bank BTW -- small enough that you can always talk to someone who can help you, but connected to widespread ATM networks. I suspect that Citibank is targeting older people, as I see that I am not the only one who has been a customer for 30 years and now suddenly being insulted and hurt by these inexplicable actions. They were happy to have my account when I was earning a good salary. Now that I am retired and have alternative income, they don't want my account. Harassment of seniors or of anyone is not acceptable.
Further, when they try to contact me, they call from telephone numbers which are disguised to intentionally look like personal cell phone numbers. Like most people, I don't answer calls like that, when I don't know who it is. Then, they never ever leave a message so you can call back. When they send a notice, they won't actually send it to you -- they send an obtuse email saying to log onto your account to read a notice -- but when I log in, there is either no message at all, or if there is, I am unable to open it due to these mysterious blocks and holds they are putting on my account every other day. After trusting and counting on Citibank for over 30 years, I am now living a nightmare. Citibank has changed, is behaving dishonestly and inappropriately. Stay away!
I sent a Citibank check to my cable company for $215.00 in August, 2017. A couple of weeks later, I learned that the check had been washed. Someone else's name replaced the cable company's as the recipient and the amount of the check was increased to $815.00. Of course, my signature remained and the check was cashed. A representative at my Citibank branch started an investigation which I thought would recover the money I had lost. I heard nothing about this matter after she did and I contacted Citibank by phone in December. They told me that there was no follow up to my complaint and because of that, the case was closed.
I again contacted the rep at my branch. She told me she did follow up my case and she couldn't understand why Citibank had closed it. She told me that she would reopen it again. That was two months ago and so far, five months after I was defrauded, I have still not been compensated for my loss. The way things look now, I doubt if my $815.00 will ever be returned to me. I never knew about check washing before this happened. My future checks will never be altered the same way in the future because I have now learned how to prevent that from occurring. Unfortunately, that lesson apparently has cost me $815.00. :-( If someone has stolen money from your Citibank account and you expect Citibank to compensate you for your loss, I have one bit of advice. Don't hold your breath waiting to be paid back. It may never happen.
Citibank business banking tells every customer online, to not give out banking information, for fear of identity theft. We received a phone call from the East Coast, where caller said they were from Citi Business Banking and needed information on our company and CEO/Pres. We refused based on identity theft fears. Then we received an email on a few occasions, stating to click the link and answer the questions, or to call the number provided, asking for the same type of confidential information. The President of our company called, but it was to the East Coast, and the questions they were asking us, were again confidential in nature, so the President declined to answer. The President here, then contacted his Branch Manager, who said he was unaware of such a questionnaire, and that he would get back to us with more information.
When the President didn't hear back from the Branch Manager, he figured it was a fraudulent ruse to get info on our company, and he left it, because his schedule is so busy. On all fronts it seemed as though this was a FRAUD attempt to gather information that the Branch Manager already knew about our company. Fast forward to three weeks ago, and our accounts were closed out. We had two. An operating account and a payroll account. We contacted our Branch Manager, who said he would get back to us. Unbeknownst to us the checks, as we were told by the Branch Manager, when we called, were being overnighted to us, and the accounts had been force closed over a questionnaire. We were not new business customers to Citibank. We had been long term customers. The nightmare took approximately 15 business days to rectify.
The checks were not overnighted, they were cut on the 10th of Feb. and received on the 20th of Feb., but the 6 figures funds were held ransom since the 8th of February when the account was force closed. It seems to me that the FDIC, the SEC, the Consumer Affairs for small business owners, the SBA.GOV, Federal Banking & Regulations, and the Federal Reserve Board should be halting this type of unjust action towards business consumers in the U.S.A. We have no "foreign" business, nor "foreign" banking. We are a small company based in California. There was NO PROTECTION from Citibank, and these types of actions from an established bank, in the U.S., should be constituted "illegal".
Our cash flow was jeopardized. Our ability to pay payroll and operational costs was hindered. We have put countless hours into fixing this issue, and getting our accounts reestablished, and reopened. That is a waste of our man hours, and has cost our small business thousands of dollars in payroll, via the time the employees had to set their normal work aside, to deal with Citibank's total injustice over a questionnaire. Perhaps Citibank should have represented their business customer base better? I think so.
What could Citibank have done differently? They should have contacted each Branch Manager with a viable list of business customers who were being threatened with force closure on their accounts, and had those Branch Managers, Nationwide, reach out to their customers to complete the questionnaire by coming into the branch, or the BM coming to the place of business, but they should have never just STOPPED a company from doing business! We have a reputation to uphold! Where was the thought process? Where was the planning? Citi Group failed each and every business customer that had to go through any of these force closed account(s) issues!!
Another horrible customer service experience with Citibank. Their year end summary is inaccurate. I just spent 40 minutes, mostly trying to log in to my account, but there were repeated problems just logging in, and I had to get to the supervisor level just to do that. The original problem was never solved, and so after 40 minutes, I gave up.
SCAM SCAM SCAM--Benefit cannot be utilized because small print says if you've had a previous illness that's a pre-existing condition---SCAM. Bad news because you think you have coverage and don't buy any.
Citibank was fined 70 million dollars last month because they had not complied with the bank secrecy act and anti money laundering act. Their knee-jerk reaction apparently is to close down accounts. We have been customers almost 30 years. Everyone in the branch knows us, they know we are building a house, they know us by name. We have received letters from them and taken them into the branch to find out what information they needed. We have given them the information they requested.
Last week all our checking accounts were shut down. No one on the phone or at the branch could tell us what was going on. We had no access to our money or knowledge of when we would have access. Checks are bouncing, automatic payments are not being made, it is chaos. After a of week of silence I received a check in the mail. They are now contacting us about our brokerage and retirement accounts asking for information. Why would anyone want to do business with a bank who treats their customers like this? We are closing all the rest of our accounts and advising our friends and families to do the same.
After doing business with Citibank for over 20 years, the bank closed our business account due to "insufficient documentation for Know Your Customer program". Well you'd think after 20 years of doing business with the bank, they'd already "Know Your Customer (KYC)". I complied with their request in December 2017. In mid-January 2018, we received a nasty letter stating they would shut down our account if we didn't comply by February. I called, spoke to the consumer dept. and the KYC department. They couldn't open 2 documents from my original submission. Ok, no problem. I sent the 2 files via email, stayed on the line with the person there (ANNA) to verify. She had no issue opening the same documents I had previously submitted. She verified all was fine, no need to send anything further, all was received. I heard nothing more via text alert, phone call or email. Great.
The first week in February, I can't access my account online and my bank card didn't work when I tried to purchase office supplies. I called on 2/6/18 and reported the problem. Found out our card was locked due to KYC. Was passed to the KYC dept., they verified all was received, no problems, they investigated and called me back to say all would be fine but I'd have to wait 24 hours to allow the card to be unlocked and then could order a new card. Inconvenient, but happy to have all this resolved. Two days later, I receive a text alert on my phone that our account balance was ZERO!!! I went to a local branch in person and was told our business account is closed and there was no funds. Funds would be reissued via check in 5 to 7 business days and then mailed. WHAT???
Meanwhile our business checks are bouncing, our ACH charges are bouncing, our office rent check is bouncing (that's a $450 fee)... and they said "our KYC dept. is investigating this issue". The bank officer I met with was appalled and said she plans to submit a complaint on our behalf and this is outrageous! I showed her the emails proving all was received by KYC. So now they put our account on priority to be reopened, however it'll take 24-48 hours (business days) to open the account and fund it with our funds which they stole (in my opinion). In the meantime, they refuse to provide a letter for us to give to our vendors who are holding bounced checks and with whom we've now lost credibility. Bank just says "we're so sorry, this has happened to over 4,000 customers this week..." IF YOU HAVE A CITIBANK ACCOUNT, YOU'RE BETTER OFF CHANGING BANKS!!!”
I canceled my Home Depot Citibank card. I then did a balance transfer for the entire amount. I spoke with an associate to confirm. I then started getting bills for a hundred and something dollars. I called and apparently they added on all the interest for that next month, after the balance transfer. I called and they told me basically too bad, but after long convo, they agreed to get rid of it if I paid 34.16 (which I shouldn't have had to do). I called back to pay and the lady had no clue what the other person had said or promised. She told me she'd put the credit on it and It should say zero when I log in. Of course it didn't. So I waited a few weeks and called back, and spoke to someone who said it would take a billing cycle. I asked her to please make sure I don't get a bunch of late notices, and she said I wouldn't.
So, of course I get constant emails. I finally called one last time, as it’s been 2 months since I started this process. The man said it could take up to 2 billing cycles. I once again told him that I got continuous incorrect information. He promised by the NEXT billing cycle it should be cleared. Aside from the multiple emails, I now get LITERALLY daily calls from 423-477-6983. For more than a week, I have gotten at least one call AND voicemail per day, about an account that should have been CLOSED AND PAID OFF for months now. I have never been given so much incorrect information directly by the company. I have been basically harassed for months about an account that I paid off and closed, and there has been no apologies or indications anything will change. I would not recommend using any credit card from this company. They have HORRIBLE service.
I was a victim of fraud on my account. I was out of the country at the time as well. I am a early paying customer and have never been late with payments until this incident on my account and was unable to pay any of my bills. As soon as my account was sorted I paid. I got a late fee, and tried to get the fee waived. Citibank refused to take care of the late fee due to this circumstance (which I have proof of). They told me I was "ineligible" for a fee waiver... A VICTIM OF FRAUD IS INELIGIBLE FOR A FEE WAIVER. I was so floored and disgusted.
Received a letter from Citibank KYC Dept (Know Your Customer) first week of January 2018. Contacted their KYC dept and was told they need to verify email addresses and signers on the account. I filled out the forms and emailed them. Then to be sure I went into the branch and had a Citi Business Banker call KYC and verify that the info was received and it was. Two weeks later my Citi Business debit card will not work in the branch to deposit a check. The teller told me it was cancelled. I then sit down with a Citi Business Banker again (the same one) and she calls the KYC dept. They say they received the info, but my card was deactivated anyway.
Then Friday Feb 2nd I log into my Citi Business account online and all my balances are zero. On Feb 1st there is an "Account closing debit" that cleans out both my business accounts and leaves me with zero balances and uncleared checks that have been written. Also my brand new Business Line of Credit that was just issued and never used was closed. I go into the branch Saturday morning 10:00 am Feb 3rd and speak with the same Citi Business Banker and she can't believe it and doesn't know why. She logs into their archaic computer system and she sees some notes from the KYC dept. It says. "Account closed, authorize re-open". She doesn't have a clear answer for me and I have to go back to the branch Monday Feb 5th, because the Business banking dept is closed for the weekend.
Take my advice and go to Chase. It was so simple and easy to open up a new business account. The Chase banker looked at my Citibank account activity and could not see any reason at all to flag the account. No cash deposits, no wire transfers. Just check deposits and paying utilities and credit cards. The Chase banker gave me some insight. He said Citibank is International and too big. They acquired too many banks after the crash and really did not have a solid strategic plan in mind. Their technology is outdated and their internal communication is awful. I closed out my personal accounts and also my children's savings accounts. I hope this helps someone. Please act on your intuition. When I first received the letters and wasn't given a sufficient reason, my gut was telling me to leave Citibank. I invited denial into the room and now I am paying for it.
We have been Citibank customers for 17 years. After receiving a letter a few weeks ago about them missing my husband's employer info we called 3 times only to be told they showed no record of the letter being sent. Then last Saturday they block our account without any notification. The past week I’ve called KYC 10 times, sent the info via fax and email twice. Was told it was rec’d and in process. Then today (Sat) they without notification close our accounts and liquidate. We have no way to pay our bills or mortgage. This is gross misconduct on Citibank’s part! Don’t bank here!!! Leaving after 17 years!
Citibank has repeatedly placed unreasonable blocks on my only access to my account (online and ATM cards) leaving me stranded overseas with no access to my funds multiple times. Despite providing all information that was requested through their secure email and phone calls, my access has again been blocked and there is no certainty when the problem will be resolved.
This bank is the worst, their business hours are terrible (opening at 10am closing at 5pm by my home). A lot of people do work evenings you know! This makes it impossible to go to the branch to resolve any issues. Been waiting for my new debit card for a week now after I was promised 1-2 day shipping. Nobody never knows anything when you call their customer service number. Really considering finding a new bank to bank with.
Have been trying to close/transfer an inherited IRA account for 4 months now. I've jumped thru all their hoops but still nothing. Responsiveness - HORRIBLE, I have to email and call weekly. Say they'll call, then don't! When ask to speak to a manager - they "don't have any" yet they constantly have to run things by their "management team". Has been a time consuming nightmare I would not wish on my worst enemy. The branch people are useless and have no authority - but they will bend over backwards to take your money!!! Citi has been my primary bank for 20 years, but after this all funds will be moved to any other bank! There is a reason their name rhymes with **bank...
I have been with Citibank for 10+ years and I am thinking to move all my accounts out! Just for today, here are the bugs: (1) Citibank business online will not allow setting up a recurring payment... There is a bug on starting date! (2) Citibank business Popmoney does not allow setting up a recurring payment... There is a bug on recurring options! (3) My personal Citibank account suddenly does not log in anymore... I had to call to change my password. (4) I called the customer service to help its dying IT department... They cannot verify my account! And would not take a note for their IT people either. Last week, I went into a Citibank; they do not handle business account?! I had to go to another location. I am spending too much time as if I am working for Citibank! OMG. Is Citibank going through bankruptcy? Very shaky bank.
Citibank expert review by Barbara Friedberg
Founded in 1812, Citi is a leading global bank with approximately 20 million customer accounts in more than 160 countries and jurisdictions. Citibank works to provide consumers, corporations, governments and institutions with a broad range of financial services and products.
Services and products: Citi has a vast array of services for individuals, businesses and governmental institutions. Their products include banking, credit cards, lending and investing offerings. The Citi services include online banking, account alerts, bill pay, eBills, money transfer, Popmoney® and more.
Locations: Citi is organized around four geographic regions; Asia, Europe/Middle East/Africa, Latin America and North America. The company has offices in most every major city in the world.
Credit cards: The Citi credit cards include Visa and MasterCards across most segments including low interest, balance transfer, rewards, no annual fee, cash back, business, student, travel, secure and more.
Mobile banking: The Citi mobile app allows consumers to keep track of their banking transactions, move money, pay bills, email funds and more. The interactive, graphic displays help customers manage their spending and saving.
Security: Citi offers online and mobile fraud protection, identity theft solutions, overdraft protection and the highest level of asset defense.
Special offers: Citibank offers customers an array of lending, banking and credit offers that are regularly updated.
Best for: U.S. citizens, global citizens and travelers looking for banking services for any situation.
Citibank Company Information
- Company Name:
- Year Founded:
- 100 Citibank Drive
- San Antonio
- Postal Code:
- United States
- (800) 374-9700