Citibank

I recently applied for this shitty credit card and regretting now as I tried using this card to book airline tickets and it refused to do it and put a fraudulent alert on my account even though I put a large purchase notice in the system.. After doing multiple calls to the customer care they basically follow these useless steps again & again with no luck validating- 1. Do you have any other credit card that we can use to validate? 2. Any other citi checking account or debit card - It does not work either. 3. Alternate phone number- Why would anyone have 2-3 different phone numbers. 4. After all these failed, they send you some physical letters which never arrives in your mailbox.. I have been in lookout for that letter since long and I never received it.. This system is totally ** up.. Save your time and do not apply for this credit card.. I have other different credit cards and they have no such ** issues

I met all requirements for getting a 450$ bonus for opening an accelerated savings account. I even called right after opening the account to ensure I am eligible for the promotion. However, after I met all the deposit requirement, Citibank will not honor the promotion, and refuse to give me exact reasoning for why I can not get the bonus. There is no direct way to talk with the people on the "back end" making those decisions for the dispute. In my view, it's a clear fraud and Citibank is purposefully deceiving its customers.

I asked to have my account closed twice and they didn't execute the request correctly, then charged me an annual fee again, and would not waive the fee, so it cost me $99 to close my account. Honestly, still have no confidence that it is done correctly now. I would not recommend this financial institution to anyone for anything. There are just too many better options out there.

I recently had an experience with Citibank's customer service while trying to resolve a denial problem with my new credit card. Unfortunately, the level of service I received fell far below my expectations, leaving me feeling frustrated and dissatisfied. One of the major issues I encountered was the lack of effective assistance from the customer service representatives. It became apparent that they were located in another country and seemed unfamiliar with the necessary protocols to address and resolve the issues at hand. This made the process of resolving my problem unnecessarily complicated and time-consuming.

Applied for card from AA site, was suspose to get account number to use on aa site did not. Called aa and cut and they said we had to wait 10 bus days to get card and use it. By then flights will be gone. I can’t believe people pay 99 a year for this kind of service. Went to Capital One, got a card and access to use it within min. Don’t use Citibank

I got my first business credit card through Citibank to help move money around. The time to use it came up while I was in the middle of moving and needed to squeeze extra cash out to get an investment to make some money that week and I had to pay down a $500 to complete the $1000 purchase and come to find out the hard way that Citibank transfers take 7-10 business days. I ended up going into debt with the money being taken out of my account, payroll hitting that week and unable to complete the investment so no money was made either.

I sent the below request to the customer service center in San Antonio, Texas on March 22 and have not received a response. I then sent the same request to the address on the 1099 in Long Island City, NY on April 17 and have not received a response. Maybe I will get a response by posting my issue as a review. I recently received the enclosed IRS From 1099-C Cancellation of Debt for account number for calendar year 2022. This account was closed in 2019. Therefore, there could be no cancellation of debt in 2022. Furthermore, when the account was closed, the outstanding balance on the Checking Plus was 0. Therefore, there was never a cancellation of debt at any time. Please issue a corrected Form 1099-C and notify the IRS that the amount of debt discharged is 0 so that a Citibank error does not result in paying income tax on non-existent income.

I opened an online CitiBank Savings account to take advantage of attractive interest rates. After opening the account, I made two deposits on separate days, one for $1,000 and another for $10,000 for a total of $11,000. The life of the account literally only had those two transactions. After the 2nd deposit I was unable to access my account and was directed to their fraud department. During the correspondence I was informed the account was closed and not given any specific reason for the closure and it may take up to 60 days for my funds to be returned.

For starters they promised me for months that they would give me back my deposit for my secured card. Last week employee even took my bank account and routing info to deposit my deposit via direct deposit. I’m now being told that my deposit went to pay off my card and the amount I paid off was only late fees and interest, and that they won’t give me my deposit back. Yet why did they take my personal info last week? Seems a bit odd. Stealing customer's info and giving false information! If I was you I’d steer clear of this please! Go to a credit union!

I have money held in a high yield savings account. For whatever reason ... I cannot access these funds. No one at Citibank can tell me why. This bank is terrible. Too big. Sloppy. Outsourced Customer service to people reading from scripts who suck at simple troubleshooting and communication. I would caution using any of their banking products. They have very little means or manner of troubleshooting. You can in some instances run into trouble accessing your own funds.