Citibank Reviews

Carrollton Texas, checking account. I opened an acct 2 weeks ago and within a week Citi closed my account terminating my relationship with them for no valid reason. My new acct was opened and I only had access to my online acct which I was able to set up direct deposit and Zelle. Within 2 days from activating my online access I paid my rent using my bank acct number because I did not have my debit card. That is the only transaction besides the Zele transaction I made to acct to pay my rent via bank acct and the next day I get an email that my acct is being closed due to me violating my terms per client manual.

Citibank is a cheater bank. It traps customers with promotion offer and then does not honor it. I too fell prey to their dubious strategy and opened a checking account which was having a promotion. Now after 5 months Citibank tells me there was no promotion offer... I have the online promotion offer still saved with me... They are cheats.. Making innocent customers run around and giving mental agony for a mere ** promotion... Citibank. I never imagined that a bank this well known would cheat its customers like this... Change your name from Citibank to **bank...

Credit department claims I already have a Meijer credit card. I do not. Can't speak to anyone to find out details. Automated teller won't get you to a human. When I finally reached a human, he gave me the same phone number I already called several times and then hung up on me.

Saturday I deposited a check for 1,110$ and now I have to wait 2 weeks for it to clear. Yes, not important for anyone that has extra income or more than me, but tell me how am I supposed to food shop when I was hoping that check would clear 5 days later...Now I have to wait 7 more days, beautiful product. Took my check to a cashier, can't cash it because your MOBILE APP asked to write Citi Bank Deposit on the back. I can't rob a bank, but a bank can sure ROB us. **--YOU.

I have had an online savings account for over a year. Poor service but tolerated. Attempted online sign on. Told I must enter my debit or credit card number with Citi. I don't have such a card from Citi nor do I want one. Called 3 different customer service numbers (India) no help. They insist I be mailed a debit card (5-7 days) to access my online account. I wish to do a wire transfer of funds TODAY. Shockingly there is no human mechanism at Citibank to accomplish. I must wait for the debit card to arrive, register it online and then maybe I will again have online access where I am sure I will encounter more issues to transfer my $. I am going to close the entire account.

I switched from a bank to Citi...& transferred money & they're making me wait 5 days to access my funds. Stay away from Citibank. They're Trash!!! I will definitely be closing the account once my funds clear!!!! Never again Trash!

After signing up for a Citibank Interest Checking with a 50K funding and promo to receive $700 after 90-days, then waiting several months after the 90-days, then calling Customer Service to inquire, calling again, and calling again (1-2 hrs per call). I found that the folks on the call were not listening and more or less working through a state-diagram. A case was ultimately opened, and I was promised to receive in mail the outcome. This did not happen. Another call was made, another 2-hours wasted. The escalation path takes you to another powerless representative.

sent new card

On July 21 2022 I was a victim of fraud. I'm from NYC. Someone went into a Florida Citibank and withdrawal $4,966 from my account from the teller. I never authorized anyone to do so. I never gave anyone my card. I never been to that part of Florida let alone the branch. I also been doing everything possible to do what the fraud department tells me. Sign every paperwork and all physically in my branch bank. I have had to sign the same page several times because the fraud department claimed they never received it from the bank and I have proof that the bank said they sent everything over.

I had a promotional cash bonus pending and the representative at the Downey Location switched the account and now Citibank is denying $300 bonus for keeping a certain amount of money in the account for over 6 months! The promotion was for only 90 days and this bank ruined it. Do not to fall for this scam!

I was interested in opening a checking account with bonus, offered by mail I received. The Citibank agent opened a checking account which was the opposite of what I asked for despite of multiple request. I went to the branch and branch manager stated that he would contact the service center in Rancho Park. Promised to fix it in 10 days, I didn’t hear back from him so I went to bank again and he said that he didn’t remember me and he needs to start again. Lack of customer service and uneducated branch manager compromise the safety of their service. I wonder how possibly these unethical people with lies are handling customers' money. They need to reevaluate managers of bankers before hiring them.

My wife and I opened an account here 1 WEEK AGO. They gave us cards that have no CVV so in order to make online purchases we had to transfer money that we had deposited into our old bank accounts from other banks. They froze our account with all of our money in it saying it was detected as fraud (there was no email regarding suspected fraud until days after they froze it), and then today they closed our account with absolutely zero warning saying they'll mail us a check with our funds in it. We moved here from out of state and needed that money to live, is this place serious? The only two transactions that ever came out of that account was to transfer it to accounts that are also ours, this might be the worst bank in existence and I would never let anyone I know use this bank.

If the lender for a loan I need uses this clown service of a loan agency, I don't even bother. I already know when I read Citibank as the lender that I am not approved for some ** reasons. I can get loan elsewhere with no issues, heck even have a credit card, but can't get approved for anything through the circus. I needed tires for my vehicle for winter, I have a 2yr old and no help, I was denied because of citibank. Really hope they'll do everyone a favor and go out of business.

Updated on 09/17/2022: I had reviewed Citibank once before on Consumer Affairs and I gave them a very poor rating. I have since amended my original opinion. I had two merchants put unauthorized charges through on my debit card. I called Citibank the same day. I spoke to their Disputes Department. On the first dispute, they sent me paperwork in the mail and asked that I provide more details and then send it back to them by a certain date. This took about a week, first my reception of the Citibank paperwork and then my sending it back by the requested date. I noticed that a bank credit in the amount of $100 had shown up on my bank account yesterday.

I've had a credit card with Citibank now for almost 5 years. They were the least understanding and changed nothing during the pandemic as opposed to other credit card companies I had accounts with. Most recently my issue has been that I have tried to link my credit card to 2 different streaming service accounts and neither of them would accept my Citi card as payment. When I contacted Citi about the first one, I was on the phone and chat with them for HOURS without any solution offered or resolution. They had NO IDEA how to fix it. This is after the streaming service told me it was a block on their (Citi's) end and only they could authorize the charge. I'm beyond annoyed and frustrated at all the time wasted on this company and their lack of solutions or empathy for their clients.

I had a checking and savings account with them, and was transferring money over for a large purchase and it was like pulling teeth to get my money moved. Their phone support is simply terrible and they do not offer assistance. I can't wait for them to find my last $5,000 that was to be transferred (3 days ago)...so I can close my account for good. Never again!!

The ABSOLUTE worst is an understatement. I opened a citigold acct online and before I got card or banking info, my acct was hacked and thousands were withdrawn over the period of several days. For some reason Citibank allowed this and didn't see this as a red flag. I have filed a police report and noticed the credit bureau, FTC etc. I have spent hours on end with Citibank via in person and phone (most phone reps are foreign and seem to be be working from home as phone call sounds are typically muffled and inferior quality combined with fact agents barely speak English). Agents will hang up on you or put you on hold for hours on end to only refer you to branch or have no answer. Branch is just as useless and refers you back to 1800#.

I went into a branch to send a wire transfer to my foreign account and after almost 3 weeks, the money had not posted to my bank account in the DR. I went back to the branch and was told it was returned for some ID issue. It was resent and waited for about 2 weeks and still it was not deposited into my account in the DR. I had to call the back and was provided with no reason for it not being deposited and I will receive a letter. What surprised me was that NO ONE called me regarding the issues rather me going into the branch and calling. I have other accounts at other Banks and they don't treat that way. I missed and had a late mortgage payment because of it.

I will not be working with or using Citibank in the future for any credit card related systems due to my experience with them. After being automatically denied for a card, despite good credit that was damaged due to the denial, I had to call several groups before interacting with their reconsideration group. It was only there that I was informed that due to an unlisted "insider" policy that they use for determination, if you have had any credit report in the last 90 days for any reason you are automatically declined. To learn this I had to go all the way to management of the group and was told that due to this policy there was absolutly nothing they or I could do to resolve this, despite it being day 90. While they were efficient, this lack of transparency and variable action means that I can in no way reccomend their services in this area.

I had been a long time credit customer of Best Buy/Citibank. When my card was supposed to Renew, and was paid in full, they canceled my account. Same tactics Walmart and other low end companies do. Canceled all previous agreements and makes you get a new account under higher interest and new terms. Dirty business, stay away. Would make a great meme stock.

First bad experience was with corporate card. It got so bad that I could not even put on a travel notice onto the account. Luckily we changed services for work. Recently, I was traveling internationally and upon return had received multiple "fraud warning" voice-mails. Upon calling the number on the card, the electronic service immediately steered me to the fraud department, verified me electronically, and transfered me to an agent.

I had money in my account for rent. I paid it. A couple of days later the money was right back in my account causing me to pay my landlord late fees! No branch location so I tried to Zelle money to my soon to get money out my account. They blocked my account and said suspicious activity on the account. I called and verified it was me. They still block my account and end up closing it cause me not to pay for my daughter 1st birthday and the late fees for rent. I hate this bank. I will never ever use them or tell anyone to bank with them.

I went to go use my card to pay for my dog's food... I had a huge remaining balance still and am an on time payer towards bills. I went to look at my account and it says that Citibank has closed my account. I called customer service three times. First time, I got someone named Noel. She had very little knowledge of how to communicate with me properly and it was very hard to understand. The only thing she said to me was that 'she couldn't give me details as to why it was closed' and that I have to wait for a letter from them in 10 business days. I asked to speak to her supervisor ... She said no supervisor was there.

I disputed a charge because the merchant providing a rapid covid test in Israel, failed to disclose information that I would have needed beforehand to make an informed decision to make the appointment and complete the purchase of the test. The decision by Citibank was for the merchant. I thought their decision was hasty and poorly considered. The decision in my favor should not have been even close. I am ready to close the account.

This is the worst bank I have ever dealt with. They locked me out of my own account with 0 notification for trying to send myself money. I spent over 15 hours on the phone with one overseas representative to another to get my account unlocked. They are criminals and deserve to go out of business.

I had nothing but problems since I've opened a account with this bank, they are a horrible bank. First I couldn't deposit cash into my account at the ATM, I called customer service they were no help at all. Then I file a dispute and they lock my card, to where I can't get online or use my card. Worst ever.

I had a customer order food and charge it back to their Citibank. The customer ate the food, but said it was soggy. They ordered a veggie delight pizza and let it sit for 4 hours on their table before they ate it... What do you expect? They ate the food and then charged it back. I contested the charge with a signed receipt by the customer and the delivery receipt. Citibank gave them their money back. I will not take your card ever again. I will ask for American Express or any other form of payment besides you CITIBANK. You don't support your merchants... The heck if I will endorse your fraudulent tactics against the merchants who give you your business!

Be careful you don't put too much money into a Citibank savings account that you actually need back. They have a $10,000 limit on outgoing transfers PER MONTH. You will have to go on every month and take it out a bit at a time. Forget it if you need help from support. There are no branches anywhere near you.

Never ever open Citibank AcceleRate Savings Account. They are highly unreliable. I just had a terrible experience with Citibank accelarate savings account. Citibank seem to suck big time in every damn thing when it comes to customer service! They froze my savings account due to suspected activity when I transferred from my own salary accounts to Citibank savings account. I had to wait for 1 hour each time to talk to their fraud analysts for such frozen accounts and they asked me to visit a branch. But there is no branch in whole Washington state (this is ridiculous).

I received an offer for a Citi Double Cash Back card, only it didn't arrive. I contacted the customer service department, which had a wrong city and zip code. Ok fine. I corrected it accordingly and had the read back the address and one again it did not arrive. The number of chat app holds, transfers and phone calls to close my account is like nothing I've experienced in my life. Stay away from Citi; they do not care.

Because I have a Costco credit card through Citi Bank, Citi Bank sends me offers in the mail for checking accounts, claiming special rewards. It sounds very nice, except for the fine print. Nowhere does it say how much I might actually get. It only says up to a certain amount. Which actually means, Citi Bank guarantees to not pay more than this amount. So how much could I hypothetically earn? Who knows! Citi doesn’t divulge that information. After reading reviews on this very website, and more on others, there is no way I would put any of my money in Citi Bank. There are countless complaints of Citi freezing accounts, not paying supposed rewards, and more.

Four years running now Citibank has allow a fraudulent company to bill a $300 bogus annual subscription to my account. All four years I was required to jump through all kinds of hoops to fix it. Even changed my account number 4 times. They actually gave the fraudsters my new account number and home address. Had to hire an attorney to send a Cease and Desist to their CEO. Even closing my account didn't stop the madness. Citibank just accept the fraud charge anyway and then tried to bill me again even after I have a letter from them confirming it's fraud. WHAT?!? Clearly just another greedy bank who doesn't care about their clients at all.

I would put no stars if I could but you have to put at least one to post a review so one star is all your company deserves!!! I have never used Citibank!!! And after the morning I had yesterday trying to get my issue solved I will never use this bank for a damn thing!!!! Their customer service sucks and they won't even get you someone that speaks clear English when you ask. Someone tried to apply for a card in my name and I couldn't get it resolved with this company because they suck and their customer service dept doesn't listen. Would not recommend anyone to this so called bank!!! The owners of the company don't care either or they would fix the problem on how their employees treat their customers as well as perspective customers and identity theft customers. DO NOT BANK WITH THIS COMPANY!!!! I DON'T TRUST THEM!!

I have been charge by Fb/ads 6 times for my credit card account, the 1st 3 transaction is sgd 15 + sgd15 + sgd15, then the next day another 3 transaction by fab/ads which is sgd26 +sgd26 +sgd26. And I didn't receive alert from my message or email. This is a scam and security problem. I never purchase any item using my Facebook in my whole life.

Poor service, bad experience, basically smoke and mirrors. They entice you to open an account with a proposed bonus for a deposit but when time comes to pay the bonus they will make all kinds of excuses to not pay the bonus. Basically false advertising. Useless call center. No one speaks English so impossible to communicate and they do not provide any service anyway. As for other business services that were requested and you are told someone will call you back from so and so department and no CALL BACK! Just wondering why would anyone want to bank with a bank that is just a name with NO SERVICE!! DISAPPOINTED IS AN UNDERSTATEMENT. Do not waste your time with this bank. There are other banks out there.

Since day 1 I am having problems with Citibank, first the card didn’t arrived and for resolve the problem citibank was telling me to gave the the credit card number. How I am supposed to gave a card number for a card I don't have?

My wife went through a very similar situation as the many of the customer’s who’ve written reviews. We tried to make a payment via Zelle to an individual for a purchase and the payment wouldn’t go through and then she was locked out of her account. She spent the last two days trying to get her account unlocked and she keeps getting transferred from one person to the next. Each one is less helpful than the last and it’s extremely difficult trying to communicate with them. They say they can’t verify her phone number, even though it’s the same phone number she’s had and they’ve had in file for 20 years. She’s responded to their texts and email and is calling from the phone on file and they continue to say they can’t verify her and won’t unlock her account.

For starters I don’t even have a bank account with them. I just received a check through them from a program I completed. Now I deposit the check in Chase Bank account and they have it hold for literally a week and a half all because Citibank couldn’t clear it, then I call their check verification line and they’ve been down for a whole week. Customer representative don’t make it any better because as I also saw someone state they don’t even have the knowledge of their own company because according to a couple of them there was no such thing as a check verification line, but when I spoke to someone else they provided me with the number. Overall just a little unprofessional to me regardless of anything and they like to argue with you that’s for sure lol.

Citibank itself is worst I have encountered, Citi declined my purchase attempt and locked my credit card on my first attempt to use it. And the nightmare just started. I called in 2 days asking them why my card is locked, the response I received is "they can't tell me anything because they can't verify me"; "they can't use my phone number to verify me and they also can't tell me why my phone number is invalid". They have to send me a letter via mail that takes ages to arrive because their policy doesn't allow any other ways of verification. Per the account supervisor "anyone who's close to me can get my address, email, birthday and SSN!" WOW. When I asked for an expedited overnight mail, I was told they can't do that either.

2 weeks into the mortgage process Citi denies the application on the basis of not having 4 lines of credit! I have 3. Told everything else was perfect. What a joke and a waste of time. Should be the first thing they tell you before proceeding.

This is the worst phone customer service I ever went through. Many representative in this company is lacking credentials, the plenty of times I called I have to fight myself to customer service, or if Representative refuse they just hang up on you. It was nice company noticed fraudulent charges on my account, and stopped payment, and attempted to send me new card. Bad enough it took a week due to Hoilday weekend, but once received, card is unable to work, I'm to the point, I can't take it, and taking day off from work to close account and head to a more established bank like Chase or Bank of America.

I am a 72 yr old female and I called what I thought was a reputable company Apple Products concerning my iPad and reached a scammer and he had me put in my reward number for a new iPad but it was to take over my phone and he was able to transfer money in a new account telling me it was the only way to get my rewards and he used my Zelle account to send money to someone I don’t know and they saw where I was scammed. They were able to close that new account and get back my money but this person also used my Zelle without my authorization and was able to send two amounts that was almost $5,000.00 to someone I don’t know and because it was Zelle they refuse to credit me and don’t believe me that I was scammed.

Been a customer for more than 4 years. They returned my covid relief check that I had been waiting on since 10/21 because it had my maiden name. Just cashed another check in my maiden name but because it was small they said it went through. I asked do the amount of check change my name? Such a joke. No one speaks English. Nobody know anything then I had to re deposit the check and it will take 5 days to get all the money. Smh. This bank is a joke and what's even funnier this is where my direct deposit goes every 2 weeks faithfully. So done with Citibank. Please close the doors and start over.

I have been dealing with these people for 3 weeks trying to get the money in my account. Locked my card. Call. Say can't verify my identity. Sent a letter. Called. Gave them the reference number. Now say can't verify my identity still. Saying my phone number on my account can't send a verifying text. These people are a joke. Don't speak English. I want my money out then closing this account. They are the worst people.

So I opened a Best Buy account within the past 9 months. I use it and pay it off, so on and so forth. I have always made my payments on time, I have excellent credit, and have never had any issues with my two other cards that I have at other banks. When I called to inquire about my closed account that I discovered, I was told that it was closed because I had a returned payment. I knew exactly what he was talking about and tried to explain myself. What happened was that I made a payment to zero out my balance. The screen was loading and didn't go through so I refreshed it and made the payment again until I got to the confirmation page. This caused the payment to go through twice, when I noticed it reflect on my checking account days later I quickly called and got it straightened out.

I am a new customer with the 6 months no interest. This is my second time trying to make a payment online or over the phone and not being able to. It reminds me of when I used to deal with Sallie Mae and they were sued for that. I am not getting off to a good start and customer care is never able to help me. I am just trying to make an early payment why so hard? Red flags for me.

I've been a long time customer of theirs. I'm never late. Over the past year they keep lowering my limit to what I owe them and this is messing with my credit score nor do I deserve a decrease in my credit limit. They refuse to talk to me about this. This month the wrong bank was selected to make my payment to them, when I caught this I corrected this as soon as I caught it and they charged me a late fee and a bounced check fee and a over the limit fee. I called them again. They refused to waive any of the fees. I told them they were a terrible bank, and that I have been a good customer to them and didn't deserve this. So I told them I'd be writing reviews. I figure they are going to mess with my credit I can mess with their credibility. They really are a piece of work. If I had it to do over I wouldn't have signed up with them. It hurts my credit more to close their account, otherwise I would.

I had taken a card a few years back from Citibank UAE. They have a strategy to give initial reward cash to give the credit card. Afterward, they started to penalize for no reason and make money. I closed my card a long time back after clearing the outstanding. I spoke to many agents during the car closing process and finally, they closed my card. I received many calls later that, "You have outstanding for annual fees, etc." I explained that the card had been closed. They mentioned that they were sorry, "We called you by mistake." They are standing in the malls and offering the product. Please don't get fooled by them and don't take a credit card.

I had a fraud alert on my account. I called the number for fraud alert. They wanted to send a text for verification. They would not accept my number that's on the account nor would they accept my mother's. Either they asked for a home phone number which I do not have. They wanted to send a freaking letter in the mail to verify. No one speaks English either. Worst customer service experience of my life. Card is canceled now.

The Citibank online customer service employees have no knowledge, no patience, they're redirecting calls to different teams, very unprofessional, no concern for customer, seems they are not interested on what they are doing.

She's not even letting me asked questions. Just talked, the way she talked is too fast and is not clear either. I am not even finished my question but she hang off the phone. Terrible, I am not sure why a big company like Citibank hire a customer service like this.

June 1st 2022, I check to make sure a regularly scheduled direct deposit from my paycheck made it into my account (this has been an automated recurring payment twice monthly since March), only to find that my savings account is tagged with "account blocked" in red letters...no indication as to why. I use the chat function to ask why it's blocked and am told to contact the Fraud Servicing Unit. I call the next day, get someone who tells me they can't help me, put on hold for over an hour and speak to another associate who tells me my account is blocked and flagged for cancellation and I will receive a check with my money in 30-60 days.

Citibank is the worst banking institution of my life. People hardly speak English, they are not helpful, don't how to resolve your problems so you get transferred from one hardly speaking English department to another. Expect being on hold for over 45 minutes. They closed my checking account for no reason without even letting me know about it. I couldn't transfer any money from my savings. Also my ATM card was blocked several times so I couldn't withdraw any money from my account. Had to go home and spend 15 to 20 minutes trying to unblock it. Save yourself headaches and frustration. Don't do any business with this bank.

I have not been a Citi bank customer very long but have already experienced huge problems three times since having a credit card with this financial company. It’s May 2022 and this is the third time the fraud department has closed the account for strange activity. The customer service is terrible and the representatives are offshore in Pakistan with heavy accents and poor English skills. Also according to Citi bank I can’t close the account until the fraud department completes the investigation. Citi bank has been nothing but horrible and I definitely won’t be using this bank in the future. And I will be closing the account.

I would like to share one of the worst experience with Citibank. On 27 May 2022 I had sent a office boy with the Citibank statement to be signed and stamped for visa purpose. 1. When he approached first she told him get an authority letter then she will be able to give the statement. 2. I drafted the letter sent the boss who was out of the country to sign and send. 3. The next day the office boy went to the branch. She saw the letter and mentioned the bearer name is required with identity proof. 4 . I had to prepare another letter mentioning the office boy's name as authorised. 5. After doing this exercise for the 2nd day, the Citi staff says, "Sorry we don't accept digital signature." When she saw the letter why the hell she couldn't tell that digital signature is not accepted. The attitude of the staff from fort branch, bora bora market was very bad and rude. I urge the Citibank personnel to take strict action against this staff and keep some trained personnel to give proper instructions and avoid hassles.

I signed up for Citibank credit during a promotion. Spend $4K in three months and redeem 60k miles. When I called to redeem, they refused to say that there was no promotion. When I was on the phone, the rep accidentally muted the call so I couldn't hear. Citibank never calls you back even if they hang up on you, you have to call back and start the conversation all over. Citibank is run by criminals.

I had horrible experience with the Citibank double cash MasterCard. The fraud department kept blocking my transaction multiple times even after verifying with them even speaking with two fraud specialist supervisors. Instead of helping me they even cutoff my online access! Took me over an hour and two attempts to call them just to pay off a little balance I had so they will not get any interest on it. After I get the reward money sent to me I will be closing this account. Be aware of terrible service from citibank's fraud department! As there are many other cards with better rewards and service options stay away from citibank's products. Please do your research and see how many complains people are having with online access and other things.

Unable to use Shop Your Way Mastercard on initial purchase despite having info. -- Items removed from cart as soon as put in (they provide the info. but make it impossible to enter it/use it on the order). Inquired on promotion after received card with no information on it, answering in past tense will not confirm promotion through chat (it is supposed be valid for 30 days). Told me to call, they won't even confirm when the account was opened. Very unprofessional. Citibank has a history of using these call centers. All they needed to do was to tell me the promotion is active on the account. Again, fishy, totally unacceptable contact.

On 4/18/22, my living room TV decided to die. I was not in a financial position to replace it or in a medical condition to carry a TV back and forth between rooms every day. I applied for a line of credit on the Best Buy website. I was prompted to call Citibank. On that call, the agent informed me I was approved for a credit card and asked if I wanted the BB logo or Citibank logo. I requested Citibank. Multiple times I asked if this was a regular credit card; I DO NOT want an in-store card only. I was assured this was a regular credit card. Card arrived. BB in-store only. Requested an investigation of fraud. I was lied to to get me to agree to a card I explicitly stated I didn’t want.

I have only one relationship with Citi, a double cash MasterCard. So they sent me this offer for the Accelerate savings account, earning 0.60%. With my current credit union I am only getting 0.05. I planned on sending over $75k right away. The website blocked me from opening the account online due to ‘security reasons’. What? When I call the girl is asking for all my personal info. I’m like you have all that already. She tells me that they cannot see my credit card profile in retail banking, and we’d proceed as if I was not a bank client. I said, "So I will have two customer profiles with the same info?" Yes was the reply. I asked, "What if I opened 6 products, would you have my SSN on file 6 times?" Of course she couldn’t answer that. In the end their total ineptitude prevented me from placing 75k in their bank. After reading these reviews, I’m glad they couldn’t make it work!

I opened the account on December 22, 2021 for the promotion $700.00 with deposit amount of $50,000.00. I read the fine print and I also talked to the banker. So, my understanding was that April 27, 2022, I will receive the $700 promotion. Well, I was wrong. I was on the phone with Citibank customer care, they couldn't do anything. I called the branch/San Marcos CA, and they could not do anything and they said that will call me in few weeks. Citibank has my money for over 130 days and I have not received the promotion was promised. Where do you complain about the ethics and false advertising of the Citibank?

Worst bank I’ve ever dealt with in 59 years. STAY AWAY no matter how much interest they offer you - it’s not worth it!!! Froze my account without telling me for months. Trying to get it unfrozen but their “fraud department” is only in the Philippines (amazingly ironic, no??!!) - After waiting on hold for hours, constantly getting my calls dropped, finally getting a person, only to be stymied by impossible-to-understand accents, dime-store headsets, a 5-second delay, and the worst overseas garbled connection ever, after days of this, I still haven’t been able to get my account unlocked so I can retrieve my money and close my accounts from this god-awful bank.

I started a new job and my company sent me a paper check to deposit funds into my account. The check was to buy my office supplies as I work remotely. The check was originally uploaded via mobile check deposit. After processing for two days, I got an email stating that the check was not readable. So I drove an hour away from my house to the nearest branch and deposited the check with a teller. The teller told me the check would be under a 7-day hold and funds would be released in chunks with the entire remaining amount released on the 7th day. Okay fine, not a big deal but a hindrance to my onboarding process.

I faced this when I changed my employer. They told me that they are blocking my card. When I will get new Visa and EID just upload it. It will be unblocked. I did then after I followed with then every time I make calls I heard different requirements. Still I provided. After providing my passport, Visa, EID, salary certificate, 3 month of bank statement, still they asked me to wait. Still under process. I want centre bank to take some action on such kind of mental harassment by Citibank. Otherwise there will be many more customer who are facing it. Unable to get right way to inform there issues again. Very pathetic bank and their service.

I opened up a Citi checking account because of a special offer I got because I have a Citi card. It has been a nightmare. I kept getting an error when I tried to fund the account from my external (non-citi bank). After 4 hours and 22 minutes on hold (three separate calls), I was transferred to tech support. They got me to a different interface and had me connect my account and make the $10,000 transfer.

I signed up for a promotion where if I gave Citibank 100k I would receive 700.00 after 90 days plus a small waiting period. I 1st transferred 25.00 to make sure everything went smoothly. It did not. Citi denied they had the funds. I had Mastercard open an investigation and yes they did. I then spent hours on hold to get a representative to tell me I completed eligibility for the promotion. He said yes and gave me a date when to expect it. I then called back to ask about transferring money and another operator said I did not meet eligibility. Hours of trying to get a straight answer. Had to write the Better Business Bureau to get a call back. Said yes no problem. Told me I needed to fill out a tax form that nobody had ever given to me. Did that. A week after I was supposed to get funds. Nothing.

I spent the last 2 hours trying to login into my account, three different customer service representative (the last one was technical support) and the only thing that I got is that the bank had my information wrong and that why troubleshooting doesn't work, they uploaded my ITIN number instead of the SSN and that's why when I typed the required SSN my account got locked because it was the wrong information. They didn't even mentioned they will correct the issue, the solution was to use anything else but not the SSN. So they identify the problem, but they won't correct it. Worst Service!! Not to mention how difficult was to understand them.

Worse bank I have dealt with in over 40 years. Almost none of their "Agents" speak English as their first language. Two IT techs hung up on me. I signed up because of a promise of a $300 bonus. CitiBank then linked my Citi credit card to the savings account and deleted my link to another bank that I usually use to pay the credit card without my knowledge. As a result of paying the credit card I became ineligible for the $300 bonus.

Recently opened a Citi Diamond Preferred Credit Card. Used it twice and paid off the balance. Days later I have an alert that says that I need to call them immediately about activity on my account, which amounted to 2 x USD42.00ish purchases. I call on three separate occasions where I am greeted by outsourced Customer Support that only loosely speaks English. I work with offshore Development Teams and can traditionally navigate the language barrier but the first two Reps quite literally did not speak English.

Citibank Mastercard has lost my business. I spoke to 8 (count 'em, eight) customer "service" reps to ask about changing the name on my card from personal to business, spent a few hours on the phone, and sent in a name change request form. Today I got a letter stating that the account had been closed. I called and spoke to a ninth rep who immediately told me that they cannot change a tax ID and that I had to apply for another card. Why didn't they tell me this 8 reps and several phone calls ago when I explained the situation to them?

I don't normally go out of my way to put up reviews, but I am compelled to. I have such frustrating experiences with Citi. With credit cards: very often their "security feature" declines your purchase both online and offline. I experience this multiple times a year and it gets frustrating when you are out shopping to treat yourself and this happens. Their saving account (Accelerate savings): they make it really easy to deposit money, but very hard to withdraw your own money. Even when you try to withdraw there are daily, monthly restrictions. Want to close account? You must call them and wait in line for a long time. Citi makes BOA look like an angel.

CitiBank is by far THE WORST bank I have ever experienced in the last 20 years!! My mom learned about its new promotion recently. She transferred and saved a large amount of money into a newly opened CitiBank checking account. However, after the bank received these transactions, the bank said due to the fraud issue, they decided to block her account for 30-60 days to do the investigation. So far after 31 days, our several calls plus twice local bank visits to provide required documents, her account is still blocked that she cannot withdraw her own money. Obviously the bank is using the "Fraud" excuse to take advantage of consumers' money for its own pockets. Definitely I do not recommend anyone to invest or save money in this bank.

CitiBank is by far THE WORST bank I have ever banked with!! They constantly deny transactions made with my card and then when I call to find out why they give me no info. They just tell me “everything is fine on our end and there are no restrictions on your account”. After arguing long enough they send me to the fraud/loss prevention team just for them to claim I am “not a verified customer” and hang up on me. I have been with them for 6 months and have already switched to another bank. Definitely do not recommend them unless you want every other transaction to give you a fraud warning.

CITIBANK STOLE INTEREST MONEY AND ARE REFUSING TO PAY IT BACK. I opened a Citibank High Interest Savings account online which didn't have a Middle Name field so they rejected my LEGAL W9 Federal Tax withholding form and took out Federal Taxes ILLEGALLY! It took them 2 years to CORRECT NAME on the account and stop taking Federal Taxes out and now they're refusing to re-imburse me for all of the lost compound interest!! Their customer service is HORRIBLE!! I can't tell you how many times they've hung up on me!! One manager wouldn't stop gaslighting me, belittling me and being absolutely RUDE like I was his spouse he abused!!

Citibank offers balance dependent bonus each quarter for new savings. The steps for getting bonus are shown on the first three pages of the offer. You are required to enroll the offer, open a new savings account, fund the account within 20 days of account opening, and keep the balance for 60 consecutive days. In the past, the required “60 days” were counted from the day when your deposit is made. However, from 3rd quarter 2021, CitiBank changed the way for counting the required “60 days”. The new way is to count the “60 days” from the first day after the 20th day you opened the account. It means if you fund the account right after the new savings account is opened, you need to keep the balance for 81 days, instead of 60 days, to get the bonus.

Please run away from this bank as fast as you can!! It is a deplorable financial institution that operates on the premise of defrauding consumers out of money to fill their own pockets. I was a customer for 16 years until the breakdown of this now ill-reputed bank. Also, against the law, they should not withhold funds from anyone being paid through the US Treasury. The latest and greatest disaster with this bank is that they sent me a check earlier this month from my closed account in the amount of $1221.87. Later I discover that this check is no good as I try to cash it and do a mobile deposit.

I received a text message regarding fraud on a Citi account and suspected it was a scam. Called Citibank and went through endless phone tree and 10 minute hold. Twice. Agent could barely speak English, was nearly unintelligible and didn't understand what I was saying. NO NUMBER IS LISTED TO CALL CITI REGARDING SCAMS.

*Sorry for the long post*. I've never had such a hard time paying off a COLLECTION debt! I've been trying to pay off my debt since January but there is always something. In January when I called they said that the account was under "fraud investigation"- never explained! They said call back in 3- 5 days. I waited over a week to call back-nothing was resolved. I called again in February- the account was still under investigation!

I opened an account a month ago. Because I had a large amount of money transferred into the account and I withdrew some money to invest. They closed my account and restricted my access. They owe me the remaining balance I still have in the closed account. Said they would send me a check in 60 days. Never explained why it was closed. From the reviews I have read they have lost people's money and some are still waiting for a check several months later. I think they need to be investigated. What kind of bank operates like this?

Citibank is not the best bank to do business with, I rather deal with Bank of America or Chase Bank because they always make the effort to ease and simplify the issues. Citi customer service doesn't always bring solutions to your needs, and the phone lines quality is almost always bad. Also, they almost never pay you the introductory bonus, they always find something to deny paying.

I started a new Citi Priority savings and checking account online. My intention was to transfer $80k+ from my previous bank to Citi to get better returns. Was in a fix between Citi and Discover. Went with Citi, linked my old bank account for ACH transfers. Initially transferred $100, then $50k after 4 days. These were added as Deposits, not available yet. After a week - account is blocked, called Fraud Department multiple times - got a different answer each time. After 2 days Fraud Dept says account is posted for closure and they will not tell why. I was like what could go wrong?? I was just putting in my money - did not take a dime.

Never before have I had late charges for a 10 day late payment past the due date. Whatever happened to make a payment shortly after your due date. These fees are hidden in the length unreadable legalize agreement on your credit card. Damn those lawyers!! Why can't agreements summarized in a more simple format. Typical of people, they never read the agreements because they are small print, hard to read and another lawyer could understand.

I missed one payment because of not getting the bill, they immediately block your card. No grace period. They will damage your credit. There is no pint of getting any Citibank credit card. Goodbye Citicard!

Citi bank is the worst bank ever. Customer service is very poor. A supervisor wasn’t even able to help with my issue with me having problems with my card. This is the worst bank ever. I’m never banking again.

Have a loan with them on a new truck, charging me for insurance even though I sent them proof of insurance and had my insurance agent on a 3-way call with them who also sent over everything they have asked for 3x. Lost the title to the vehicle, told me it's my problem and now want to charge me for not adding them as a lien holder even though they were the last people with the title. Pure ** company!!!

CITIBANK sucks!!! They outsourced their customer service and all agents are clueless, nobody knows what they are doing, transferring you from one department to another and then hanging up on you because they have no idea how to help you with your problem. Each time you trying to Zelle money to somebody your account gets locked and you have to spend hours on the phone with them till you get somebody smarter than others and he takes care of it in a few seconds. Stay with Bank of America or Chase, they are amazing compared to this stupidest bank ever!!!

This is not anymore a US Bank. 90% of this bank support is in the Philippines. Also not sure who is responsible there for security, it's a joke too. The phone app does not even have an option to view important messages from the bank! I am trying to do an important wire from my balance, it's only 20k and the bank tries everything to delay or deny access to your own money! Be very careful once your money is in it will be very hard to transfer it out! I am filling a complaint on the gov page CFPB! Please find a more safe and reliable bank, the are so many options. I just got lured in by a sign up bonus!

Beware of Citibank. They have lied to me, and refused to contact Paypal. Their actions assured that I would be cheated by a counterfeiter! Use another bank that will provide service and will not cheat you! In December I purchased a coin from Singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both Paypal and Citibank.

I purchased a bracelet advertised as 14k gold for $400 which turned out to be 10k. I had already paid for the purchase in full to avoid interest. The merchant refuse to refund me saying "No Refunds" which clearly was not on my receipt, so I open a dispute. I later filed a complaint with the BBB regarding Citibank locking me out my online account. I have to reregister my account each time. The next day, coincidentally, I get a letter from Citibank that my dispute was denied and I had to deal with the merchant. My balance was $460.15, I told the rep, "I'm deducting $400 from my balance and you deal with the merchant." Why have a credit card that doesn't protect their customer from fraud. I understand why their BBB rating is "F", and their offshore customer service is the absolute worst.

I’ve had a Citibank credit card since 1992. Thirty years means zero to this company! As a result of COVID circumstances, I hadn’t used the card in 18 months. I have never had a late payment in 30 years. They closed my card with absolutely no warning because I didn’t use it. I contacted them the day I received the email it was closed and they said, "Sorry, too bad, you’ll have to reapply." I had a different credit card hacked into this past year so I had to put a freeze on all three credit bureaus. As a result of having to reapply for the Citibank card, I had to go through the trouble of unfreezing the bureaus. After that, I spent the rest of the day on the phone with Citibank reapplying.

There was a fraud activity on my account. Someone withdrew $3500 with some Random signatures and Citi had cleared the cheque. No verification was done. I had to close my account as there was another PayPal transaction which was fraud. I’ve not received my money yet. And the customer service is horrible, the phone disconnects every 10-15 minutes and then you have to get in queue again to call.

I reported a fraudulent purchase. I never received my merchandise nor any correspondence from the company. I feel that it may have been a fraudulent website submitted my claim and writing still not received the merchandise. Received a notice that it was denied. I called spoke with the denial department and was asked to send additional written Statement. They had not confirmed that they received my original written statement. I've been with Citibank since 2014. Did not feel like a valued customer. I closed my card and will file a court case against them as well as a negative report with the Better Business Bureau

Customer custom is a joke, The hotline menu is designed to mislead you from talking to a real person. When I finally managed to navigate the option to talk to a real person, it always ended up hanging up the call or putting me on permanent hold.

Less than a year ago my account was hacked and someone stole over $2,000 out of my checking account. After spending over 10 hours (during multiple days) on the phone with supervisors, and the fraud department all I ever got was “We can't take any responsibility for your loss”. Citibank will not protect your money, or personal information. Do not trust this bank! I do not like talking bad about anyone, I just want to share my experience so others don't go through the stress and terrible experience I went through.

I was recently charged by a merchant for an order that I did not in fact receive. On two occasions I supplied Citibank with a detailed account of my experience (6 pages), account records, screen shots, phone records etc., including a reference to similar complaints made by other customers of this merchant. On both occasions, I received a form letter from Citibank asking for additional information. The case was clearly handled by someone following a script, and although it should have been escalated to a manager, my case was not resolved, and Citibank allowed me to be fraudulently charged by the merchant.

This bank is one of the most horrible bank I dealt with when it comes to business. I opened an account and the online website is not allowing me do my business. For ex, I was not able to make a payment easily. It took me a while to find out. Also the checks I issued took a while to get to the receiver. A few got lost. There is no customer service that is easy to approach. When I call I talk to someone in Asia who can't help then I have to be asked to speak with the "banker".

I had a student checking and it was zero fees. Accepted the invite for a priority account due to the "ease" of transferring higher amounts of money 500+. Anyhow the fee to have the checking is crazy not to mention the 68 overdraft fee. What a trip. As if the bank is living paycheck to paycheck. Time to be Robinhood. No wonder everyone uses Coinbase and crypto money transactions are light speed and no one can bombard you without outlandish fees in fine print with a liability disclaimer.. Ahhh Citibank you used to be a better bank when you were smaller and gave darn about service. Now I have 3 more other checking accounts to test who outperforms the other, Citi sure is coming in last....Traditional banks are very slow operating on SWIFT time for change for the people.

I have been with Citi for 23+ years. Nowadays service is degrading. When you call them they give you run around as they have too many phone numbers handling various services. They removed "Contact Customer Service" secure message option from their online/web page which allowed customers to submit their complaints/questions and let appropriate team pick-up the issues in 1st attempts instead of asking customers to call various numbers 800/877/888 etc.... Recently I was opted-in for paper statements of my bank accounts without my permission and that issue is not getting resolved since Jun-2020. I have called 5-6 times and no luck as call goes to off-shore where they ask me level 1 steps again and again with no success. I will be soon taking my business to some other bank which has branches in NJ and can help fairly quickly.

The Home Depot credit card backed by Citibank will not let you pay the bill in the month before. My due date is the 4th, so I was paying 8X the minimum in the month before, and they assessed me a late fee. This must have changed for 2022, because I have paid the month before EVERY month for years without any issue. When I argued this, the woman on the phone just kept repeating "you can't do that." If I have to pay each month's payment during that month and before the due date, that means I have a 4 day window to pay my bill every month. I told her this was a ridiculous policy. I insisted she remove the late fee (BECAUSE I WASN'T LATE), and I paid the balance in full. I told her I would NEVER use Citibank again, and I would be making this experience public knowledge. She didn't care. So, beware what bank backs your store cards. The no-interest promotional periods are lovely, but not worth this kind of ridiculousness.

I thought coming into Citi Bank it was too good to be true. They seemed perfect online and in person I really thought they were going to help me. But they never followed through when I noticed some fraudulent charges. Instead they just blocked my account and said they would mail me whatever they owed me. Clearly they are so disorganized they did not even have the right address. I tried to speak to a lady, so we could resolve the issue together. Instead she just yelled at me, was extremely rude, and just hung up on me when I was trying to understand what happened. This is by far the worst bank I have ever banked with. Based on previous reviews I have noticed they do not value their customers. Hopefully they can change and own up to their mistakes. My old bank was way better than this bank will ever be and I will be returning to them even if I do have to pay a fee.

I was called by the CITIFRAUD dept about two fraudulent transactions which I oppose to and while in conversation they saw a Zelle transaction took place which we both Agreed that was an unjust transaction. So, the representative place my account on high priority for 30 days (blocked). And advise me to open a new account as a new relation client. I was adamant to open a new one knowing that I've bank with them over 24 yrs in good standing.

I've tried using Citibank before and had issues with them. I thought I would give them another chance but because their system for some unknown reason couldn't send me a text to a phone number I've had for over 20 years with a code to verify my identify they blamed me for it (after being on hold for 30 minutes) and closed my credit card. I won't make the same mistake with them again. Don't bank with them. BIG mistake.

Without any warning CitiBank closed my checking account in July 2021. I received a letter saying that account will close in 60 days and that the funds will be sent out to be via a check in 30-60 business days after closing. The money had come in from the SBA EIDL and some funds had been transferred from my mother's Citibank account. By the end of July I was assured the balance on the account will be sent to via check in 60-90 business days. Come Nov/Dec I called back upon not having receiving the check, I was told that the initial check will be canceled and reissued and sent out once again.

I have a very bad experience with Citibank and do not recommend their services. We opened up a new account with Citibank and transferred funds from another bank to cover our checks. Without any reason or any explanation Citibank blocked our account. They said that they will return our money within 60 days. Meanwhile they are using my money but how we supposed to pay our bills? Is this the right way to treat customers?

Citibank promised me a $100 bonus payment if I deposited $10,000 in a Citibank savings account and left it there for a period of 90 days. When I called them after the 90 days had expired to inquire why Citibank had not credited me the $100 bonus their literature, soliciting my business, promised me, I was placed on hold for over an hour, waiting to speak with a representative. The representative, when they finally answered the phone, advised me that Citibank wouldn't deposit my $100 earned bonus until February 27, 2022, forcing me to leave my $10,000 for an additional 60 days in my Citibank savings account. Citibank misrepresents the facts to obtain new customers. Their customer service is terrible, they don't answer their phone and they blithely defraud their customers by making promises they have no intention of keeping. AVOID CITIBANK AT ALL COSTS UNLESS YOU ENJOY HAVING A HEADACHE!!

I have had to spend over 6 hours with customer service just to get my $50,000 back out of this bank. Still trying but it seems like putting money in is easy getting your money back is impossible. DO NOT USE THIS BAD BANK.

Screw this bank. I'm filing a lawsuit against them today. Don't bank here. They blocked my account and locked my card after l just got it in the mail and foreclosure my account. This bank is a fake. Don't bank here. Keep going.

We went on-line and searched new banks to join since we were moving out of the Atlanta area soon, and into the North Carolina area. The best "offers" were with Citibank. We sold our home a few days prior, called Citi, set up some accounts and transferred money. (They have a promotion with +$50,000 in the account for $1500 incentive). We did this starting in November 2021. We moved all of our banking, one-at-a-time, to Citi. Today, they closed the account without any notice or reason. (We have digital notifications on our mail and there is no letter in our USPS box either).

SO I OPENED a checking account with Citibank. I had the account less than 3 months. I got direct deposit going. Citi bank decides to block my account due to a $24.50 cent overdrawn which was my very first time overdrawn so I head over to the bank and deposit 100 dollars to my account which they took and my account never went back to normal. I contacted their customer service which is a joke. Foreigners overseas who really don’t care about the consumer. I feel we all who has had a problem with citi bank need to report them to the federal reserve then start a class action lawsuit. BIG CORPORATION’s like this need to be made a example out of sue to them feeling they can treat us any way they choose.

I always have enough funds and constantly check my balance before making prior purchases, in fact CitiBank has its system glitch which can't even provide accurate data to its own employees. They returned a credit payment check and applied fees for that on my account despite me having way more enough funds to cover expenses and this is now the second time. Their STUPID system can't even do proper math because of that they keep stealing people's money by saying you didn't have enough funds in your account which is an absolute lie!

Within 3 days an active card in good standing for 7 years was closed, I was required to submit a new application for the same card and denied. No major changes occurred to my credit or income. What a joke.

I’ve done a lot of business with banks and Citi is by far one of the worst. I opened up a checking/savings account and then two days later couldn’t log in to online banking. I called and waited for an hour and they told me my account was flagged for fraud (with no transactions) and that it would be solved within 24 hours. So I call back 24 hours later and they tell me the same thing…wait 24 hours. I ended up waiting 5 days with no result until I found out ON MY OWN that I had to make new login credentials. Customer support never told me that after the 5-7 times I've called.

getting logged into CITI. The site WORKS OK, just sooo slow.

Within less than 3 weeks they locked my account for 4-5 days twice. This is the 2nd time they locked it and it is still locked. Wells Fargo any lock issues they send you a text to verify and unlock or you call once and it is instantly unlocked. Citibank is garbage. I have bills and cannot even spend money to pay for my gas. Use Wells Fargo, Navy Federal Credit Union or any other bank, Chase. But do not ever use Citibank EVER! Just here to help people from non-sense headaches.

My wife and I applied for a credit card and were approved for a $1600 dollar limit. We came up short on my last paycheck because I was sick and my job has no sick pay. So in order to finish our Christmas shopping and get groceries to last us until my next pay day we went to use it. With tax our purchases came to around $440, well under our already approved line of credit clearly. It declined at the register, so we called customer service to try and clear it up. After waiting OVER AN HOUR my wife finally talks to a representative who says it was flagged as potential fraud and that they would send us a letter, but otherwise there’s nothing they could do to help us. Despite the fact again, we had not put ANYTHING on this card! So she comes to the car crying to tell my daughter and I that ALL the products we had picked out we couldn’t get until we received a letter from Citi Bank. I was absolutely incensed.

Deposited checks business and personal, from the same customers (working with the same people for over 4 years), and Citibank decided to take 6 days to cleared them. It's a business account, I need that money to keep going. Why??? They said that they released a % on a schedule, but you can't used it, even though it shows as available, again??? I prefer to work with a more consistent bank, your check will cleared after 3 business days, at least you know.

After at least 10 phone calls and numerous different departments and hang-ups my account was shut down and the fraud check was not accepted. They terminated my account as if I was the guilty party and charged my account for a returned check fee! This is one of the most mismanaged banks in the country from people that have no idea on what they are doing to mismanaged accounts! I not recommend this bank to anyone!

I stupidly opened a savings account with Citi after being happy with their credit card. I found the $10 I put in overdrawn by $98 in fees. Customer service would not reverse all and close the account. I was stuck paying Citi $50 for an account I never used because I didn’t have a minimum balance in the account. Now I have to figure out how to close the account. My fault for not reading the fine print when I received an offer to open a savings account with Citi. Don’t bank with these people. They will rob you blind.

Bait and switch in their their new checking account offer. I fulfilled their obligation and they want to add additional 90 days which the ad never mentioned so in total you have to keep your account there for more than what the ad states.

I called the credit card company regarding a home depot credit card but GUSTAVO from customer service was very rude. I made a mistake while filing out the form and I was trying to explain what happened to him and he became super rude. I asked him to transfer me to someone who could help me and he refused. This guy doesn't belong in customer service.

First headline, do not bank with Citibank, they are designed to rip you off and rob your money without shame. Don't even count on their customer service because there isn't any! Even if you speak to someone human (after 30 min. of waiting), it's someone with heavy Indian accent who doesn't know how to communicate or knows how to solve your problems, they simply follow a script saying "this is how it's supposed to be".

Citibank Costco refused to help with a simple request after 15 years of membership and timely payments by myself. I did not get an alert that my credit limit had been reached, and I attempted to pay for a hotel that I had reserved (with my Citi card on file) several days prior. When the hotel clerk ran my credit, it was declined. I called customer service and requested assistance with this, either by having my credit limit temporarily increased or by processing payment for the amount owed immediately (which I was more than willing to have done). This was refused.

I had a account with Citibank Rockville MD branch and before I close my account, I transfer some money to another bank but some reason that transfer didn’t go through so the money went back to Citibank but at the time, my account has already closed. I went to Citibank local branch to ask for help. The banker said I am not her customer and she can’t help me. She even did not want to make a call for me. She give me the phone number to let me call online but nobody pick up the phone and the system keeping ask me my account # and SSN and when I put the number there, the system says it cannot recognize. It take me one hour to finally get to talk to somebody. The lady in the bank can easily help me to make this call and help but she chose not to because they cannot get any benefits by helping on this. It is a bad experience with them and I will never go back to this bank.

1) Replacement card not received. 2) No way to contact Citi per Email. 3) Customer is forced to call the customer services for any topic. 4) Conversation on customer service automatically is finished if no ("optional") agreement to record the call. 5) Security questions related to family information (no-go for me) required. 6) Paid 60€ for express delivery of new card, that did not arrive before the promised deadline. Will still pay for the extra rate. 7) Summary: when you transfer hidden costs to your customers you lose them. Apps don't solve everything.

I have never...well, I doubt that... been kicked around a company by a bunch of idiots who either cannot speak or understand CLEAR ENGLISH...and that is not a slur against anyone speaking English as a second language. I called the customer service number on the back of my Citibank Advantage Business card, and the person I got told me that it was the wrong department... that she was in the regular retail department. "WHY may I ask was this number on the back of my credit card if it was the wrong number." She apologized, which I ultimately HATE, and then after telling her very specifically that I needed the business department so that I could change the monthly payment from minimum payment to full amount, SHE SWITCHED ME TO THE NEW APPLICATION DEPARTMENT!

DO NOT WORK WITH CITI BANK!! My credit score dropped 75 points, lost the condo of my dreams, had to pay a couple of thousand dollars to my lawyer/title insurance and an appraisal +fees that should've NEVER taken place in the first place because I was apparently never eligible for the loan to begin with even though Citi requested for the sellers to drop the price due to the appraisal (THAT SHOULD HAVE NEVER HAPPENED)!!! Citi returned a portion of the money they owed me but never paid back an unauthorized charge of about $400 AFTER they sent a denial letter. I had to do two different loan applications because the team in charge of my file failed to do anything and communicate with me.

This is one of the worst bank I felt, they never considered that we are customers. Without us they can’t survive, I’m not going recommend this bank to anyone even for strangers, I took a loan 2 years ago and never skipped any payment, but 70% of my loan is existing in the bank.

As long as Best Buy uses Citibank I will no longer step foot or buy anything from this company. I had an account and was NEVER late with a payment with them. Once I paid everything off and because of my “overall” rating with the credit bureaus they closed my account. I wish the US would do away with credit bureaus. We are the only stupid country that does this. Canada, Mexico and even Europe doesn’t have anything like this. They are private companies that have way too much control of our lives!

Citi handles the credit cards for Wayfair. When you register for online access, you can use special characters for your password. In fact, you are REQUIRED to enter special characters for your password. Your password gets accepted and you are granted access to your account. However, when you attempt to log in again using that password, it is rejected. This, according to a Citi agent, is because you ARE USING SPECIAL CHARACTERS. I was literally told you must register with special characters, but you can't log back in with that same password. The agent then deleted my account so I could register again without special characters, which I attempted to do. However, my registration couldn't be completed because my previous email was rejected as a duplicate.

This is an excellent card to have believe it or not. I have a Delta Airlines American Express card which is a damn good card. I decided on the American Airlines Citibank card due to the fact that American Airlines has much more connections and flight times than delta. I’m still way more loyal to delta by the way. Good experience in applying for the card. Got an approval immediately with a more than adequate credit limit. Not to mention a 50,000 mile bonus after spending $2,500 in 90 days. You do get bonus miles which is nice just like my Delta Airlines card.

What has happened to ExxonMobil? They have gotten tangled up with Citibank, the bank with one of the worst reputations in the banking industry. I owed ExxonMobil $30.75. Decided to pay online. Big mistake. This was August. I put $37.25 into computer. It spit out 7.25. I went back in and added another $30.00. The next thing I knew was that ExxonMobil had taken $40.00 out of my bank account and had charged me an extra $27.00 in "late fees," which I was not. September rolled around and I did not get a statement at all. (I always want a paper statement.) I tried and tried to call ExxonMobil, but yes, you can get an "automated" voice but not a real human. There is no such automated answer as "what have you done to my account." It just got worse--more added "late charges" and phone calls from an "unknown identity." (Citibank, I assume.)

If there are Negative ratings, I'll be happy to rate the very least number. This is the worst bank to get the right answers about our account. For ANY clarification or how to proceed in our account, you will be transferred to 20 different persons, & hold the phone for 2 hours and STILL you will NOT get your answer, Ridiculous Customer Service.

Call the bank and they can never send you to a manager. They don’t have any. I don’t know why you can’t speak to a manager or you can speak to the loan to the lien and release department. I emailed them 72 times and they only responded once and I provided them all the information in the first email all the stuff they said I needed to provide them.

I had this card and loved it. I was never late on payment, not one time! I decided to close the account and pay it off in full. Citibank closed the acct but never took the money. I called them 4 different times over the course of a month telling them my account was at $0 but the money was still in my account. They kept telling me they had the money so.... I spent some of it. Well as I thought they figured it out and came asking. I was/am going through a divorce and was doing a refinance on my home. With that refinance the Citi Bank card AGAIN was paid off in full! Except this time they deposited the check. I had proof it was deposited on 7/25/21 because the refinance co. sent me a copy of the back of the check with Citi bank and the date but they continued to say they didn't have the check and added late fees and interest charges on my account.

My mother passed away due to Covid-19, We don't have a Citi Bank branch near here, the nearest one is a 3-hour drive away! Mom only had $44.00 left in her account and they froze her account. I offered to e-mail or fax her death certificate to get the remainder out of her account. They refused! While it's probably not worth the effort, I am tempted to drive there and give them a piece of my mind! I can't believe how horrible they treat their customers.

Shame on you Citibank and the customer service that you provide & more :(. You are ripping people off. I had to call 5 times in order to have a supervisor on the line that was polite and explaining things and ready to help. What a shame! If I leave I lose my certificate… Do not trust this bank.

I opened an account with Citibank in 2019 and made deposit of $8k in cash. Two months later I traveled and figured out the Citibank without any announcement Citibank closed my account which it had $8k+ in it. Since then I have been requesting my account balance for many months now. Every time I call they ask me for 3 weeks to process my check then 10 more days to my check be delivered, and then it never comes and the circle start again and again. Opening this account was the worse decision I ever made in my life, this bank is a scam. Today I received the same BS answer from the customer representative and I won't wait for this check anymore. I will contact a lawyer and take it to court and hopefully take more than my $8k from them. Run!! Run away from this "bank" scammers.

Do not use Citibank at all. They are horrible! The worst banking and credit card. The app is clunky and not user-friendly. Their website always has an issue. There are long wait times when it comes to customer service. You are better off using Chase or anything else because this is the absolute worst!

I opened a savings account online. To add a beneficiary, they have to mail you a kit. You wait to get the kit in the mail (approx. 7 business days) then you have to have your signature notarized on the Beneficiary Designation Form, and mail it back. I designated 2 beneficiaries. I included a note asking to be notified when they received the form. Didn't happen. I followed up and found that they added the first beneficiary but not the second because the complete name (first, middle, hyphenated last name) was too long.

If you plan on purchasing a home, DO NOT go here. I am part of their Private Wealth group with CITI. I had a contract to buy a home with 37 days to close. I submitted a complete file and they submitted my file to underwriting within 5 days. My file sat in line to be underwritten for 32 days. I had to extend the contract 5 times. This caused tremendous amounts of stress for the us and the sellers that were trying to buy another home. They changed the rate and the terms after I was assured several times that their 10 yr interest only program the week before my closing date. I had to involve the Regional President and the mortgage manager to just get my file looked at and have them give me any priority because of my closing date.

Wanted to transfer money more than 50 thousand, Online did not allow. Limit is 50 thousand, called bank, they said to transfer twice, I didn't want to pay $25 more and also it will cause confusion in receiving end. When I called customer service, they said to upgrade to some prime account. I didn't want to do that, asked to increase limit for one time, they did not agree. I live in CT, I had this account more than 20 years, cannot go to NY. Spoke with supervisor no help. I am closing all Citi related accounts. Spoke with supervisor Maria on 9/27/2021 at 7.00 am, about closing account, she said no problem and did not offer to waive off $25. Never bothered to care. I am closing account, no care for old customers.

I have opened a Citi Priority account on 08/02/21 and maintained a balance well over 10K. I successfully linked my Citibank account with my mortgage company before 08/15. On 08/28, I made my mortgage payments as ACH payment from my Citibank account. Citibank returned the ACH withdrawals without paying them, though I have 3 times more money in the account. Never notified me via phone, email or postal mail. They claims that my account on under 'review' at the time the ACH debit came in. Never explain why; never notified me either. When I tried to login to Citi bank online, my password is not working. I called c/s and after about 45 minutes on the call, they say all holds are removed (still doesn't say what was the hold for). Never told me the ACH debits were returned unpaid.

I have been with Citibank for years. Recently my visa credit has been replaced because of fraudulence activities, which means the old credit has been discarded and I have the new card; but for some reason the citibank informed TransUnion credit bureau agency that my bank account has been closed, which is not true, since there is a balance on my "closed" account; my credit score has dropped 144 points from 804 to 660; that is what TransUnion representative told me. I contacted citibank customer representative twice today; and ask citibank to contact TransUnion to correct the error, the request was denied. Can you imagine if I am going to purchase big items like car, home, etc, what would happen after checking my credit score?

I have Citibank checking and savings account for more than 25 years. However, I finally decided to close the account and switch service to another institution. They used to have superb customer service. But the quality of customer service is horrible nowadays. Also, they let the fraudulent activities happen without my authorization.

They offered a promotion to open an account and after meeting few requirements in 3 months to get $300. I did all those and waited for 6 months, and calling 10 times. Still they have no idea. What is what!!??

We are American citizens who live part time on Trinidad & Tobago. We moved there 20 yrs ago and had our USA billing address for our card changed. We had a fee card with Citibank, paid up till July 2021. When a recurring payment didn't go thru, called them, learnt acct closed in April due to foreign billing address, a letter was sent which up to now we haven't received, borders were closed till July. This in a pandemic year. We applied for a new card with our USA address, denied, Equifax said no credit data for us. It should be excellent, always timely paid, a card we had since 1988, with $19000 credit limit.

I don't even know where to continue the story of dealing with Citibank; all I can tell you is to put your money with someone else... ANYBODY ELSE!!! You'd be better off putting your money into a dirty diaper and burying it three feet underground. Sure, it'll be nasty when you have to access it but at least you:

It all started when I deposited a check paid to my business into my account. I received a partial disbursement of funds until the check totally cleared. I was already spending these funds on a Friday evening. Come Saturday morning, I attempted to use my card. It was declined. Also, my account through the app became completely inaccessible. Come to find out, the “fraud” department at Citi locked my account late at night on Friday. So now I am totally without access to my legitimate money and guess what! Their “fraud” department does not work weekends. How lazy for an institution that handles your hard earned money. I am totally without a dime and there’s “nothing they can do!”

Citibank destroyed my credit score by 34 points claiming I filed for bankruptcy which is not true. I have somehow have managed to pay off credit cards despite being laid off for 5months in 2020. I was starting to pay this one down and they cancelled it and then claimed I’m bankrupt even tho that was not true and I have never missed a payment.