Citibank Reviews

I was recently charged by a merchant for an order that I did not in fact receive. On two occasions I supplied Citibank with a detailed account of my experience (6 pages), account records, screen shots, phone records etc., including a reference to similar complaints made by other customers of this merchant. On both occasions, I received a form letter from Citibank asking for additional information. The case was clearly handled by someone following a script, and although it should have been escalated to a manager, my case was not resolved, and Citibank allowed me to be fraudulently charged by the merchant.

This bank is one of the most horrible bank I dealt with when it comes to business. I opened an account and the online website is not allowing me do my business. For ex, I was not able to make a payment easily. It took me a while to find out. Also the checks I issued took a while to get to the receiver. A few got lost. There is no customer service that is easy to approach. When I call I talk to someone in Asia who can't help then I have to be asked to speak with the "banker".

I had a student checking and it was zero fees. Accepted the invite for a priority account due to the "ease" of transferring higher amounts of money 500+. Anyhow the fee to have the checking is crazy not to mention the 68 overdraft fee. What a trip. As if the bank is living paycheck to paycheck. Time to be Robinhood. No wonder everyone uses Coinbase and crypto money transactions are light speed and no one can bombard you without outlandish fees in fine print with a liability disclaimer.. Ahhh Citibank you used to be a better bank when you were smaller and gave darn about service. Now I have 3 more other checking accounts to test who outperforms the other, Citi sure is coming in last....Traditional banks are very slow operating on SWIFT time for change for the people.

I have been with Citi for 23+ years. Nowadays service is degrading. When you call them they give you run around as they have too many phone numbers handling various services. They removed "Contact Customer Service" secure message option from their online/web page which allowed customers to submit their complaints/questions and let appropriate team pick-up the issues in 1st attempts instead of asking customers to call various numbers 800/877/888 etc.... Recently I was opted-in for paper statements of my bank accounts without my permission and that issue is not getting resolved since Jun-2020. I have called 5-6 times and no luck as call goes to off-shore where they ask me level 1 steps again and again with no success. I will be soon taking my business to some other bank which has branches in NJ and can help fairly quickly.

The Home Depot credit card backed by Citibank will not let you pay the bill in the month before. My due date is the 4th, so I was paying 8X the minimum in the month before, and they assessed me a late fee. This must have changed for 2022, because I have paid the month before EVERY month for years without any issue. When I argued this, the woman on the phone just kept repeating "you can't do that." If I have to pay each month's payment during that month and before the due date, that means I have a 4 day window to pay my bill every month. I told her this was a ridiculous policy. I insisted she remove the late fee (BECAUSE I WASN'T LATE), and I paid the balance in full. I told her I would NEVER use Citibank again, and I would be making this experience public knowledge. She didn't care. So, beware what bank backs your store cards. The no-interest promotional periods are lovely, but not worth this kind of ridiculousness.

I thought coming into Citi Bank it was too good to be true. They seemed perfect online and in person I really thought they were going to help me. But they never followed through when I noticed some fraudulent charges. Instead they just blocked my account and said they would mail me whatever they owed me. Clearly they are so disorganized they did not even have the right address. I tried to speak to a lady, so we could resolve the issue together. Instead she just yelled at me, was extremely rude, and just hung up on me when I was trying to understand what happened. This is by far the worst bank I have ever banked with. Based on previous reviews I have noticed they do not value their customers. Hopefully they can change and own up to their mistakes. My old bank was way better than this bank will ever be and I will be returning to them even if I do have to pay a fee.

I was called by the CITIFRAUD dept about two fraudulent transactions which I oppose to and while in conversation they saw a Zelle transaction took place which we both Agreed that was an unjust transaction. So, the representative place my account on high priority for 30 days (blocked). And advise me to open a new account as a new relation client. I was adamant to open a new one knowing that I've bank with them over 24 yrs in good standing.

I've tried using Citibank before and had issues with them. I thought I would give them another chance but because their system for some unknown reason couldn't send me a text to a phone number I've had for over 20 years with a code to verify my identify they blamed me for it (after being on hold for 30 minutes) and closed my credit card. I won't make the same mistake with them again. Don't bank with them. BIG mistake.

Without any warning CitiBank closed my checking account in July 2021. I received a letter saying that account will close in 60 days and that the funds will be sent out to be via a check in 30-60 business days after closing. The money had come in from the SBA EIDL and some funds had been transferred from my mother's Citibank account. By the end of July I was assured the balance on the account will be sent to via check in 60-90 business days. Come Nov/Dec I called back upon not having receiving the check, I was told that the initial check will be canceled and reissued and sent out once again.

I have a very bad experience with Citibank and do not recommend their services. We opened up a new account with Citibank and transferred funds from another bank to cover our checks. Without any reason or any explanation Citibank blocked our account. They said that they will return our money within 60 days. Meanwhile they are using my money but how we supposed to pay our bills? Is this the right way to treat customers?

Citibank promised me a $100 bonus payment if I deposited $10,000 in a Citibank savings account and left it there for a period of 90 days. When I called them after the 90 days had expired to inquire why Citibank had not credited me the $100 bonus their literature, soliciting my business, promised me, I was placed on hold for over an hour, waiting to speak with a representative. The representative, when they finally answered the phone, advised me that Citibank wouldn't deposit my $100 earned bonus until February 27, 2022, forcing me to leave my $10,000 for an additional 60 days in my Citibank savings account. Citibank misrepresents the facts to obtain new customers. Their customer service is terrible, they don't answer their phone and they blithely defraud their customers by making promises they have no intention of keeping. AVOID CITIBANK AT ALL COSTS UNLESS YOU ENJOY HAVING A HEADACHE!!

I have had to spend over 6 hours with customer service just to get my $50,000 back out of this bank. Still trying but it seems like putting money in is easy getting your money back is impossible. DO NOT USE THIS BAD BANK.

Screw this bank. I'm filing a lawsuit against them today. Don't bank here. They blocked my account and locked my card after l just got it in the mail and foreclosure my account. This bank is a fake. Don't bank here. Keep going.

We went on-line and searched new banks to join since we were moving out of the Atlanta area soon, and into the North Carolina area. The best "offers" were with Citibank. We sold our home a few days prior, called Citi, set up some accounts and transferred money. (They have a promotion with +$50,000 in the account for $1500 incentive). We did this starting in November 2021. We moved all of our banking, one-at-a-time, to Citi. Today, they closed the account without any notice or reason. (We have digital notifications on our mail and there is no letter in our USPS box either).

SO I OPENED a checking account with Citibank. I had the account less than 3 months. I got direct deposit going. Citi bank decides to block my account due to a $24.50 cent overdrawn which was my very first time overdrawn so I head over to the bank and deposit 100 dollars to my account which they took and my account never went back to normal. I contacted their customer service which is a joke. Foreigners overseas who really don’t care about the consumer. I feel we all who has had a problem with citi bank need to report them to the federal reserve then start a class action lawsuit. BIG CORPORATION’s like this need to be made a example out of sue to them feeling they can treat us any way they choose.

I always have enough funds and constantly check my balance before making prior purchases, in fact CitiBank has its system glitch which can't even provide accurate data to its own employees. They returned a credit payment check and applied fees for that on my account despite me having way more enough funds to cover expenses and this is now the second time. Their STUPID system can't even do proper math because of that they keep stealing people's money by saying you didn't have enough funds in your account which is an absolute lie!

Within 3 days an active card in good standing for 7 years was closed, I was required to submit a new application for the same card and denied. No major changes occurred to my credit or income. What a joke.

I’ve done a lot of business with banks and Citi is by far one of the worst. I opened up a checking/savings account and then two days later couldn’t log in to online banking. I called and waited for an hour and they told me my account was flagged for fraud (with no transactions) and that it would be solved within 24 hours. So I call back 24 hours later and they tell me the same thing…wait 24 hours. I ended up waiting 5 days with no result until I found out ON MY OWN that I had to make new login credentials. Customer support never told me that after the 5-7 times I've called.

getting logged into CITI. The site WORKS OK, just sooo slow.

Within less than 3 weeks they locked my account for 4-5 days twice. This is the 2nd time they locked it and it is still locked. Wells Fargo any lock issues they send you a text to verify and unlock or you call once and it is instantly unlocked. Citibank is garbage. I have bills and cannot even spend money to pay for my gas. Use Wells Fargo, Navy Federal Credit Union or any other bank, Chase. But do not ever use Citibank EVER! Just here to help people from non-sense headaches.

My wife and I applied for a credit card and were approved for a $1600 dollar limit. We came up short on my last paycheck because I was sick and my job has no sick pay. So in order to finish our Christmas shopping and get groceries to last us until my next pay day we went to use it. With tax our purchases came to around $440, well under our already approved line of credit clearly. It declined at the register, so we called customer service to try and clear it up. After waiting OVER AN HOUR my wife finally talks to a representative who says it was flagged as potential fraud and that they would send us a letter, but otherwise there’s nothing they could do to help us. Despite the fact again, we had not put ANYTHING on this card! So she comes to the car crying to tell my daughter and I that ALL the products we had picked out we couldn’t get until we received a letter from Citi Bank. I was absolutely incensed.

Deposited checks business and personal, from the same customers (working with the same people for over 4 years), and Citibank decided to take 6 days to cleared them. It's a business account, I need that money to keep going. Why??? They said that they released a % on a schedule, but you can't used it, even though it shows as available, again??? I prefer to work with a more consistent bank, your check will cleared after 3 business days, at least you know.

After at least 10 phone calls and numerous different departments and hang-ups my account was shut down and the fraud check was not accepted. They terminated my account as if I was the guilty party and charged my account for a returned check fee! This is one of the most mismanaged banks in the country from people that have no idea on what they are doing to mismanaged accounts! I not recommend this bank to anyone!

I stupidly opened a savings account with Citi after being happy with their credit card. I found the $10 I put in overdrawn by $98 in fees. Customer service would not reverse all and close the account. I was stuck paying Citi $50 for an account I never used because I didn’t have a minimum balance in the account. Now I have to figure out how to close the account. My fault for not reading the fine print when I received an offer to open a savings account with Citi. Don’t bank with these people. They will rob you blind.

Bait and switch in their their new checking account offer. I fulfilled their obligation and they want to add additional 90 days which the ad never mentioned so in total you have to keep your account there for more than what the ad states.

I called the credit card company regarding a home depot credit card but GUSTAVO from customer service was very rude. I made a mistake while filing out the form and I was trying to explain what happened to him and he became super rude. I asked him to transfer me to someone who could help me and he refused. This guy doesn't belong in customer service.

First headline, do not bank with Citibank, they are designed to rip you off and rob your money without shame. Don't even count on their customer service because there isn't any! Even if you speak to someone human (after 30 min. of waiting), it's someone with heavy Indian accent who doesn't know how to communicate or knows how to solve your problems, they simply follow a script saying "this is how it's supposed to be".

Citibank Costco refused to help with a simple request after 15 years of membership and timely payments by myself. I did not get an alert that my credit limit had been reached, and I attempted to pay for a hotel that I had reserved (with my Citi card on file) several days prior. When the hotel clerk ran my credit, it was declined. I called customer service and requested assistance with this, either by having my credit limit temporarily increased or by processing payment for the amount owed immediately (which I was more than willing to have done). This was refused.

I had a account with Citibank Rockville MD branch and before I close my account, I transfer some money to another bank but some reason that transfer didn’t go through so the money went back to Citibank but at the time, my account has already closed. I went to Citibank local branch to ask for help. The banker said I am not her customer and she can’t help me. She even did not want to make a call for me. She give me the phone number to let me call online but nobody pick up the phone and the system keeping ask me my account # and SSN and when I put the number there, the system says it cannot recognize. It take me one hour to finally get to talk to somebody. The lady in the bank can easily help me to make this call and help but she chose not to because they cannot get any benefits by helping on this. It is a bad experience with them and I will never go back to this bank.

1) Replacement card not received. 2) No way to contact Citi per Email. 3) Customer is forced to call the customer services for any topic. 4) Conversation on customer service automatically is finished if no ("optional") agreement to record the call. 5) Security questions related to family information (no-go for me) required. 6) Paid 60€ for express delivery of new card, that did not arrive before the promised deadline. Will still pay for the extra rate. 7) Summary: when you transfer hidden costs to your customers you lose them. Apps don't solve everything.

I have never...well, I doubt that... been kicked around a company by a bunch of idiots who either cannot speak or understand CLEAR ENGLISH...and that is not a slur against anyone speaking English as a second language. I called the customer service number on the back of my Citibank Advantage Business card, and the person I got told me that it was the wrong department... that she was in the regular retail department. "WHY may I ask was this number on the back of my credit card if it was the wrong number." She apologized, which I ultimately HATE, and then after telling her very specifically that I needed the business department so that I could change the monthly payment from minimum payment to full amount, SHE SWITCHED ME TO THE NEW APPLICATION DEPARTMENT!

DO NOT WORK WITH CITI BANK!! My credit score dropped 75 points, lost the condo of my dreams, had to pay a couple of thousand dollars to my lawyer/title insurance and an appraisal +fees that should've NEVER taken place in the first place because I was apparently never eligible for the loan to begin with even though Citi requested for the sellers to drop the price due to the appraisal (THAT SHOULD HAVE NEVER HAPPENED)!!! Citi returned a portion of the money they owed me but never paid back an unauthorized charge of about $400 AFTER they sent a denial letter. I had to do two different loan applications because the team in charge of my file failed to do anything and communicate with me.

This is one of the worst bank I felt, they never considered that we are customers. Without us they can’t survive, I’m not going recommend this bank to anyone even for strangers, I took a loan 2 years ago and never skipped any payment, but 70% of my loan is existing in the bank.

As long as Best Buy uses Citibank I will no longer step foot or buy anything from this company. I had an account and was NEVER late with a payment with them. Once I paid everything off and because of my “overall” rating with the credit bureaus they closed my account. I wish the US would do away with credit bureaus. We are the only stupid country that does this. Canada, Mexico and even Europe doesn’t have anything like this. They are private companies that have way too much control of our lives!

Citi handles the credit cards for Wayfair. When you register for online access, you can use special characters for your password. In fact, you are REQUIRED to enter special characters for your password. Your password gets accepted and you are granted access to your account. However, when you attempt to log in again using that password, it is rejected. This, according to a Citi agent, is because you ARE USING SPECIAL CHARACTERS. I was literally told you must register with special characters, but you can't log back in with that same password. The agent then deleted my account so I could register again without special characters, which I attempted to do. However, my registration couldn't be completed because my previous email was rejected as a duplicate.

This is an excellent card to have believe it or not. I have a Delta Airlines American Express card which is a damn good card. I decided on the American Airlines Citibank card due to the fact that American Airlines has much more connections and flight times than delta. I’m still way more loyal to delta by the way. Good experience in applying for the card. Got an approval immediately with a more than adequate credit limit. Not to mention a 50,000 mile bonus after spending $2,500 in 90 days. You do get bonus miles which is nice just like my Delta Airlines card.

What has happened to ExxonMobil? They have gotten tangled up with Citibank, the bank with one of the worst reputations in the banking industry. I owed ExxonMobil $30.75. Decided to pay online. Big mistake. This was August. I put $37.25 into computer. It spit out 7.25. I went back in and added another $30.00. The next thing I knew was that ExxonMobil had taken $40.00 out of my bank account and had charged me an extra $27.00 in "late fees," which I was not. September rolled around and I did not get a statement at all. (I always want a paper statement.) I tried and tried to call ExxonMobil, but yes, you can get an "automated" voice but not a real human. There is no such automated answer as "what have you done to my account." It just got worse--more added "late charges" and phone calls from an "unknown identity." (Citibank, I assume.)

If there are Negative ratings, I'll be happy to rate the very least number. This is the worst bank to get the right answers about our account. For ANY clarification or how to proceed in our account, you will be transferred to 20 different persons, & hold the phone for 2 hours and STILL you will NOT get your answer, Ridiculous Customer Service.

Call the bank and they can never send you to a manager. They don’t have any. I don’t know why you can’t speak to a manager or you can speak to the loan to the lien and release department. I emailed them 72 times and they only responded once and I provided them all the information in the first email all the stuff they said I needed to provide them.

I had this card and loved it. I was never late on payment, not one time! I decided to close the account and pay it off in full. Citibank closed the acct but never took the money. I called them 4 different times over the course of a month telling them my account was at $0 but the money was still in my account. They kept telling me they had the money so.... I spent some of it. Well as I thought they figured it out and came asking. I was/am going through a divorce and was doing a refinance on my home. With that refinance the Citi Bank card AGAIN was paid off in full! Except this time they deposited the check. I had proof it was deposited on 7/25/21 because the refinance co. sent me a copy of the back of the check with Citi bank and the date but they continued to say they didn't have the check and added late fees and interest charges on my account.

My mother passed away due to Covid-19, We don't have a Citi Bank branch near here, the nearest one is a 3-hour drive away! Mom only had $44.00 left in her account and they froze her account. I offered to e-mail or fax her death certificate to get the remainder out of her account. They refused! While it's probably not worth the effort, I am tempted to drive there and give them a piece of my mind! I can't believe how horrible they treat their customers.

Shame on you Citibank and the customer service that you provide & more :(. You are ripping people off. I had to call 5 times in order to have a supervisor on the line that was polite and explaining things and ready to help. What a shame! If I leave I lose my certificate… Do not trust this bank.

I opened an account with Citibank in 2019 and made deposit of $8k in cash. Two months later I traveled and figured out the Citibank without any announcement Citibank closed my account which it had $8k+ in it. Since then I have been requesting my account balance for many months now. Every time I call they ask me for 3 weeks to process my check then 10 more days to my check be delivered, and then it never comes and the circle start again and again. Opening this account was the worse decision I ever made in my life, this bank is a scam. Today I received the same BS answer from the customer representative and I won't wait for this check anymore. I will contact a lawyer and take it to court and hopefully take more than my $8k from them. Run!! Run away from this "bank" scammers.

Do not use Citibank at all. They are horrible! The worst banking and credit card. The app is clunky and not user-friendly. Their website always has an issue. There are long wait times when it comes to customer service. You are better off using Chase or anything else because this is the absolute worst!

I opened a savings account online. To add a beneficiary, they have to mail you a kit. You wait to get the kit in the mail (approx. 7 business days) then you have to have your signature notarized on the Beneficiary Designation Form, and mail it back. I designated 2 beneficiaries. I included a note asking to be notified when they received the form. Didn't happen. I followed up and found that they added the first beneficiary but not the second because the complete name (first, middle, hyphenated last name) was too long.

If you plan on purchasing a home, DO NOT go here. I am part of their Private Wealth group with CITI. I had a contract to buy a home with 37 days to close. I submitted a complete file and they submitted my file to underwriting within 5 days. My file sat in line to be underwritten for 32 days. I had to extend the contract 5 times. This caused tremendous amounts of stress for the us and the sellers that were trying to buy another home. They changed the rate and the terms after I was assured several times that their 10 yr interest only program the week before my closing date. I had to involve the Regional President and the mortgage manager to just get my file looked at and have them give me any priority because of my closing date.

Wanted to transfer money more than 50 thousand, Online did not allow. Limit is 50 thousand, called bank, they said to transfer twice, I didn't want to pay $25 more and also it will cause confusion in receiving end. When I called customer service, they said to upgrade to some prime account. I didn't want to do that, asked to increase limit for one time, they did not agree. I live in CT, I had this account more than 20 years, cannot go to NY. Spoke with supervisor no help. I am closing all Citi related accounts. Spoke with supervisor Maria on 9/27/2021 at 7.00 am, about closing account, she said no problem and did not offer to waive off $25. Never bothered to care. I am closing account, no care for old customers.

I have opened a Citi Priority account on 08/02/21 and maintained a balance well over 10K. I successfully linked my Citibank account with my mortgage company before 08/15. On 08/28, I made my mortgage payments as ACH payment from my Citibank account. Citibank returned the ACH withdrawals without paying them, though I have 3 times more money in the account. Never notified me via phone, email or postal mail. They claims that my account on under 'review' at the time the ACH debit came in. Never explain why; never notified me either. When I tried to login to Citi bank online, my password is not working. I called c/s and after about 45 minutes on the call, they say all holds are removed (still doesn't say what was the hold for). Never told me the ACH debits were returned unpaid.

I have been with Citibank for years. Recently my visa credit has been replaced because of fraudulence activities, which means the old credit has been discarded and I have the new card; but for some reason the citibank informed TransUnion credit bureau agency that my bank account has been closed, which is not true, since there is a balance on my "closed" account; my credit score has dropped 144 points from 804 to 660; that is what TransUnion representative told me. I contacted citibank customer representative twice today; and ask citibank to contact TransUnion to correct the error, the request was denied. Can you imagine if I am going to purchase big items like car, home, etc, what would happen after checking my credit score?

I have Citibank checking and savings account for more than 25 years. However, I finally decided to close the account and switch service to another institution. They used to have superb customer service. But the quality of customer service is horrible nowadays. Also, they let the fraudulent activities happen without my authorization.

They offered a promotion to open an account and after meeting few requirements in 3 months to get $300. I did all those and waited for 6 months, and calling 10 times. Still they have no idea. What is what!!??

We are American citizens who live part time on Trinidad & Tobago. We moved there 20 yrs ago and had our USA billing address for our card changed. We had a fee card with Citibank, paid up till July 2021. When a recurring payment didn't go thru, called them, learnt acct closed in April due to foreign billing address, a letter was sent which up to now we haven't received, borders were closed till July. This in a pandemic year. We applied for a new card with our USA address, denied, Equifax said no credit data for us. It should be excellent, always timely paid, a card we had since 1988, with $19000 credit limit.

I don't even know where to continue the story of dealing with Citibank; all I can tell you is to put your money with someone else... ANYBODY ELSE!!! You'd be better off putting your money into a dirty diaper and burying it three feet underground. Sure, it'll be nasty when you have to access it but at least you:

It all started when I deposited a check paid to my business into my account. I received a partial disbursement of funds until the check totally cleared. I was already spending these funds on a Friday evening. Come Saturday morning, I attempted to use my card. It was declined. Also, my account through the app became completely inaccessible. Come to find out, the “fraud” department at Citi locked my account late at night on Friday. So now I am totally without access to my legitimate money and guess what! Their “fraud” department does not work weekends. How lazy for an institution that handles your hard earned money. I am totally without a dime and there’s “nothing they can do!”

Citibank destroyed my credit score by 34 points claiming I filed for bankruptcy which is not true. I have somehow have managed to pay off credit cards despite being laid off for 5months in 2020. I was starting to pay this one down and they cancelled it and then claimed I’m bankrupt even tho that was not true and I have never missed a payment.

Citicard customer service is non-existent after 6PM. Tried to put card on Samsung pay and they put a Fraud alert that prevents ANY usage including autopays until a letter through the Postal system is received in 4-7 business days. In the meantime my accounts are not being paid and I am incurring late fees. I have had well over 50 cards in my lifetime and have never had this situation. The WORST card ever and I will close my account as soon as I acquire another card.

I tried activating a new credit card and was unable to do so even though I already have a banking, checking and another credit card with this bank. It didn't give me a phone number for activation, when I finally reached them they gave me the third degree 45 minutes and my account still wasn't activated. Now they're stating that I have to wait for a letter in the mail before I activate my card. Citibank outsources its telephone employees which means horrible communication. I had a lot of trouble in the past dealing with outsourced companies, there is no logical communication a lot of the times. I broke my cell phone one time with another company because of their incompetent employees. I wish this bank would not outsource their employees as well as other companies who do so. The aggravation is very upsetting. Hire Americans please!! Although these outsourced companies employees speak English I don't think they understand it.

Calls took place on 08/23/2021 between 6 pm - 8 pm EST. If I could give 0 stars, I would. I changed my phone number and was going to all of my accounts (Citibank and others) to update my information. I tried to update my phone number online, but the system wanted to send a verification code to my previous phone number. I called customer service but the CSA kept saying that my new phone number was unverified. I couldn't understand. Of course it was unverified as I had just had the number changed that day. I asked for a supervisor and things only got worse. She refused to transfer me, began talking over me then disconnected the call.

We opened a Citi priority account using a promotional offer to earn $700 cash bonus within 60 days. After 60 days we called because the funds were not transferred and they stated that the promotional offer states it was not 60 days but actually anywhere from 60 days to 180 days. I found the initial promotional offer statement, which did not state that. I called them back and another agent stated it should've been 60 days as I originally thought so they opened an investigation. They gave us the run around stating we never filed a tax certification. An agent opened the account for us and never mentioned it. They asked us to file it, mail it, then they will restart the investigation. It's been 6 months now.

Over $2,000 was stolen from my checking account. I filed a complaint with the bank. They have refused to reimburse me the money even though they are FDIC insured. I no longer trust this bank with my money.

Citibank is horrible. I have been trying to close an account with this bank for almost a year. Oct 2020 I closed my accounts with them and the next day they allowed more charges to be applied to the account, then they waived the charges and let it happen again and again. Aug 2021 it's still not closed. Save yourself some misery. Stay away from this bank!

I had a checking's and savings account open. Earlier this week I called so they can close both of the accounts completely. I had a balance of $2.24 in my checking's account while my savings was saying account closed via the app. I finally ended up withdrawing the $2.24 within the same week from my checking account. That same moment I see my savings account reopen and I was thinking it was just a glitch. Next day I see a balance of -$24.99 on my savings account and I only use to transfer money, never to make any purchases. I called customer service and their incompetence completely ruins any recommendation I have for the stupid foolish bank because I don’t know where I got it interest of one penny they have charge my account.

Always paid on time, paid over my minimum. I paid the card off in full $5000 and a day later they reduced my credit to 100. My credit and income are the same, no derogatory marks. They are cutting card holders due to Covid and predictions of a recession. They could care less about your credit, or payment history. It is all about greed and Citibank is the bottom of the barrel. I have other cards so, oh well but, it is the principle. Sleazy....

Citibank Bank blocked access to my bank account and hold about 12,000 dollars of my money because they were not able to verify my physical address in their system. They did not send me any letter or notice to notify me about this verification failure or blocking my account. This money was all my investing and current salary. They rejected to return my money back until I hired an attorney and sued them in court. Due to my family needs and don't have access to my money, I lost my home and had to work in three different places to be able feed my family. For eight months, they blocked my money and it costs me four thousand dollars to hire an attorney to take my money back. This bank is a scathing indictment of American Banking industry.

I’m a new Citi customer and I wish I’d seen all the negative reviews. I signed up online BEFORE I knew there were ZERO branches in DFW. Changed everything over, including my Direct Deposit. My first paycheck was live. Once I learned there were no branches so I couldn’t cash and deposit my live payroll check, I called and spoke to their clearly outsourced customer service…I was told I would have a THREE day hold on my check (paid on Tuesday 8/10, so $$ should have posted by Friday.) I was ok with that… so I mobile deposited my check.

I have bank accounts at Citibank and at many other banks. The customer service person, named Carl, had a very strong accent (hard to understand), claimed to be a supervisor. He said he cannot access my account based on my SSN, full account number, full name, etc. until I given him my co-signee's full name. He wouldn't tell me if I have a co-signee or not but just kept asking the full name! Then he hang the phone up on me. THE WORST CUSTOMER SERVICE FROM ANY BANK. I WILL NEVER AGAIN DO BUSINESS WITH CITIBANK. This bank better fire this person Carl! Carl hangs up on Customers! FIRE CARL! Citibank is the very worst bank in the world! Don't do business with Citibank!

I had to call Citibank 12 times to resolved an issue with fraud on two Citibank cards. I spoke with 12 different individuals over the course of 3 months that worked in CS at Citibank. I was directed to 5 wrong departments. I was disconnected when speaking to security. I was told they sent me a letter. They did not. I was told they just closed the case and left the debt on my card because I did not respond to the letter. Well if you look into the CS call logs, you can see I have been trying to resolved these issues 12 times. I no longer trust Citibank. Take my advice and don't do business with them.

Citibank will be losing a card holder after the last dispute that I had filed with them regarding a defective/dead product. Citibank sided with the merchant who is clearly not standing behind their own return/refund policy. I wasn't the only customer who had this similar problem according to Google reviews of the merchant. After being a card holder since 2003, really disappointed.

My experience with Citibank was atrocious, I needed a form notarized and they made me wait for 2 hours while allowing other customers to skip me just to inform me that the notary was about to leave and couldn't take me which wouldn't have been a problem if I didn't have an appointment at the DMV. Employees were terribly rude and would look down on you. Worst experience ever, I am genuinely disappointed.

I have had a Citibank credit card since 1986. Never missed one payment and always paid my card in full. Because I didn't use the card for two years, Citi cancelled the card without me knowing and by doing so caused my credit score to drop from 804 to 770. No call, no letter no contact...just cancelled the card. Customer loyalty means nothing to Citibank. I will go out of my way to never deal with this bank again. I will make sure any investment I own does not have Citibank in them. I will let everyone know that Citibank is not a bank to do business with and longevity means nothing to them.

I have had my Macy’s card for a few years. Mostly on time payments the occasional late bcuz of life circumstances and I work early and long hours. So it started out as one amount and then just got lowered without reason or notice. My available should be available and I didn’t even get to my limit at its highest. Then they would suddenly lower it to the balance.... Damaging my score, making it look like I’m maxed out. This should be against the law to tank someone’s credit rating, which leads to other cards dropping my limit and raising my interest rate???? What the crap!!!!

I will be reviewing the Citibank Simplicity card (also had my Costco card closed... but that's a different review). I had opened this account and have had it for at least a few years. Had a great intro 0% for the first year and eventually paid it off. Had a lower credit limit of $2250, so I figured I would save this one for a rainy day emergency. Within 2 months of my Costco card being closed for ridiculous excuses (never missed payments, kept a balance - which seems to be what Citi cares about most), I noticed that my Citi Simplicity card has also been closed. I had not carried a balance on it for probably 6 months now. Absolutely garbage... I have had plenty of other credit cards (one with $12000 credit limit that sat at a $0 balance for over a year and were never closed.) I would take your business and trust any other creditor. CitiBank could care less about the people they work with...

My experiences with Citibank over the years have been pretty bad as whole. I’ve never seen such a money hungry investment bank. Their need to invest my money that was deposited to rescue me was invested and pending which left me stranded in the middle of nowhere in Maryland. My account was locked. I couldn’t make any purchases with over 6k in my bank account. Not to mention they took $4,995.24 of my money and put in a pending status stating that company that I was buying the car from had the money but the company never received the money they had it pending investing it. I expressed to everyone I spoke to multiple times I will be stranded if you can’t help me get the money that’s in my account to the car dealer. No one care. All they said was wait 1 to 3 business days. This is a HORRIBLE BANK. Don’t put a penny in Citibank if you want your money

While I was outside of the country in December 2020 fraud was committed on my Priority checking and savings accounts. I notified Citibank immediately of my whereabouts and when I would be returning to the States. The fraud investigation department opened new accounts that would become active once I visited a branch to verify my identity. However, Citibank closed these new accounts - two months before I returned to the States - due to my not signing signature cards! I never authorized or needed the line of credit used in these fraudulent transactions. Citibank penalized me for "overdrafts" on this line of credit by sending negative reports to all three credit agencies, causing my credit score to nosedive!

They blocked my account, they claimed that, I deposited a fraudulent cheque. They received the money of the cheque from the Bank of America, and the money setting in my account and I cannot use it. I provided them with the proof that, the cheque been paid from the Bank of America to Citibank. And they still holding my money. The worst Bank I have ever seen. I cannot wait to close the account with them.

I have had high respect and they started me off with $8000 credit limit. Last I used in Sept. 2020 for some travels, family wedding which put my balance as $6500 and have always paid off the min. balances and a little extra and finally got to $5000+ and I got email saying that my credit limit is reduced now bring my available from $1700 to $150! Then I kept paying and now my balance is only $3350 and again they reduced my credit limit to $3440, making my available from $2320 to $89! Really? They just want to mess with customer's credit score. The fact that I do not use the card and I was relying on the original credit limit to boost my credit score. The reason they gave is that I had delinquency in my credit score and I DO NOT HAVE ANY delinquency (I had one like 8 years ago which is paid off and off the credit score).

Horrible customer service. Trying to close an account of a deceased account-holder who has been dead for over a year. Despite submitting appropriate documents to the bank over a month ago, still have not received money. So they're holding over $170,000 that doesn't belong to them for over a year. Has been the worst bank I have had to deal with in this whole process of being Executor of estate.

I opened a Savings Accelerate account. I have called numerous time to add a beneficiary to no avail. I keep talking to customers service that can't speak English and supervisor that keep lying about sending me an application to add a beneficiary & I haven't received nothing in the past month. When in fact they said will be sent overnight delivery. To no avail.

My wife and I went on vacation to Cancun Mexico. We rented a car and when I tried to pay using my Citibank card to get gas, it was declined. I had notified Citibank that I would be traveling before I left. When we went to fill up our rental car, once again the card was declined. I ended up using my Wells Fargo card to fill up. The fill up 58 dollars. The next day I got a notice from Citibank that I had been charged $285.00 ( from a city in Mexico I had never been to). I had citi closed the account and send me a new card to prevent this from happening again.

I have had a problem with an investigation with Citibank. There is a long story that basically involves the wife and me getting strung along for the last 6 months about getting our money back. Come to find the it was considered a "authorized charged" and it sure wasn't. So now I'm stuck paying for it when I had nothing to do with it. For the last 6 months I've been told that I would get a credit back on the card. And for the last 6 month they told me the exact same thing. "Your credit will be on the next billing cycle. We're sorry for your troubles." But it's not. So I called today and the investigator told me there is NOTHING they can do because it's an "authorized charged" that I NEVER authorized. I've been wasting my time and the wife's time trying to get this resolved. For 6 months I've been lied to.

Every time I call no matter what time I get someone that don't understand me or I cannot them. The fees are ridiculous! With Chase I would call and if there were any fees they would try to reverse as many as they could. Here with Citibank I felt it was such an inconvenience to have the representative put in a request reverse any fees.

Where to begin about trash Citibank -I received a call From Jamika ID#** on a Sunday - after multiple automated calls I picked up - I had closed an account a month ago (and paid in full) and they had charged me a late fee on a balance left (must have been a pending payment). Jamika refused to waive the fee- CHASE BANK WILL WAIVE ALL FEES - CITI BANKS CUSTOMER SERVICE IS ABSOLUTE TRASH! They won't even waive a late fee on accounts over a decade old with full balances being paid off in full montly- Again Take your money somewhere else - These people will call you repeatedly on a ** Sunday to take up an hour of your time to collect $80 ($25 of which is a late fee). Absolutely absurd.

I've been with Citibank Credit Card for over 20 years. During covid I accumulated a high balance which unfortunately was revolving for about a year. I still made on time payments and above the minimum required. I finally was able to pay it off in full. One day after the payment cleared they lowered my credit amount by 80%. I was trying to finally get back on track and improve my revolving credit utilization and repair the damage to my credit and they punished me instead during post covid era when people are trying to get back on their feet especially a customer of 20 years with zero late payments ever. Closed the account. Don't need them.

Very upsetting when you work very hard on your credit for someone to make a hard pull and them ask you for more info when you have Excellent credit. Citibank asked for cpa or paystub when I'm a single owner LLC in the which I don't need to have a paystub when all monies go directly into my bank. I ended up canceling the processing to pay for a purchase with my bank card. Sad....

My account was closed for no reason with an SBA fund on it over $20,000 so I had to call and they asked series and questions and got all infos and proof needed but still won’t open and yet won’t issue me a check I mean. TF is wrong with this bank??? I NEED MY ** MONEY...

Anyone who wants to do business with Citibank should read this first.... This is only my opinion since no one I called could explain why Citibank is unable to verify my application. If you have amazing credit and really good income, Citibank does not want you, apparently, Citibank is only looking for people who will carry a large balance. Citibank can then get rich off the backs of folks who can not pay off their balance every month. In my opinion Citibank's interest rates are high since the national interest rates are next to 0%, yet Citibank charges 15.99% up to almost 30% if you have an issue. Again only my opinion.

I have my mortgage with Citibank. I applied to refinance in October 2020, it is now July 2021 and I am still waiting to get the refinance done. They tell me constantly it is almost done, or it will be done soon... This is ONLY when someone actually responds to you. Most of the time you go months with no contact as no one answers your emails or phone calls. It has been over 9 months and I am still waiting. This company is horrible for a refinance and I do not recommend it at all, I highly recommend you go to any other company if you are looking to refinance your home.

I opened my checking account with a coupon online. I forgot to copy the account number. So I called 1-800-745-1534 at 12:51 PM and spoke to an incompetent **. Who refused to give me his name and my account number even if I provided my social. I then demanded he transfers back my $93 from my account and closes it. This ** refused without an explanation; this fool does not know how to de-escalate a situation. Anyone with a brain in their head knows when someone is as upset as I am, YOU IMMEDIATELY GET A SUPERVISOR ON THE CALL, WITHOUT ME ASKING FOR ONE. YOU SURE AS HELL DO NOT HANG UPON THEM.

I went to go and withdraw 40 out of an Citibank atm machine and it acted like it was trying to give the money yet no money was dispensed and I had called right then and there just to be told they wouldn’t even credit my account back the 40 that their atm machine screwed me out of. Just really wanna know how extremely bad that Citibank can’t even afford to credit 40 to my account so as it sits being a holiday weekend I won’t see that 40 until mid next week and if that even ** 10000% **.

I'm really disappointed at the bank and customer service for ruining my son's graduation party. They declined my credit card for an error that they made.. I made my payment on time and on the due date I call to double check and told me I was good..so the day come for my son's graduation party and I go shopping and find out my card is declined for a due payment... I was so embarrassed and didn't know how to explain to my guess and my son... He got so mad and to this day he can't forgive me...

This bank is the WORST bank ever! My account was hacked and Citibank keeps claiming that I received a two factor authenticator which I did not, and have repeatedly told them that that is not me making these charges. I even called them after the first two claims went through thinking that they would take higher security measures and not let another $10,000 transaction go through after I had already called to alert them that the first two were completely fraudulent. I have since appealed both denials of my claims which have also gotten denied. This bank is completely ridiculous and has made me lose faith in all financial institutions. Their security is not only garbage but also their customer service as they clearly do not care if you lose money under their watch!!! NEVER DO BUSINESS WITH ** BANK!

Do Not get this card or any other credit card from this company. Have had this card for years with no issues. Until Covid happened. Then they started lowering the credit limit with every payment made so no matter what you do the card is always maxed out. It also increases your monthly minimum payment when this is done as well. Just made a payment of 50% of the balance to try to give my credit score a boost in preparation of an upcoming home refinance and two days later they lowered the limit again. I pay all of my bills on time yet my score went from the 700s to the 500s due to this new credit card trend. I am lucky I did not have to survive off of these cards during the pandemic. I can only imagine the people who lost their jobs thinking they would have their cards as a back up. Absolutely disgusting. Do jot get this card unless you want your credit score destroyed.

Horrible service provided by unprofessional female teller. Blames customers for her sloppy job. Very slow when depositing cash. When I told her that the way she processed several cash deposits was slower than last time, she responded out of nowhere: "If you don't like the way I do my job you can go to another teller next time". She throw piece of paper at me. I ask for manager and I was told that manager will be with me in minute. Never come after I was waiting for change for quite some time. Worst customer service ever. This branch needs huge improvement and needs better trained staff.

I have never gone through such a horrible time with accessing my funds due to a dispute in which still sits on the back offices desk I take it. It's funny how I cannot get anybody to answer any of my questions and why they keep accepting ACH deposits if my account is blocked or locked without any type of notifications or for that matter no disclosures to why. No levies, loans, nothing else of that nature. So why are they withholding my money from me??? Where is there a remedy considering I cannot even access a bank in Massachusetts. Then nobody will discuss my own account over the phone with me. This is ridiculous. I need a legal remedy or to go to the AG's office I take it!!!

I opened an account with Citibank because they are supposed to be able to be good for international travel. I am traveling right now and tried to use my card last night to make a purchase, they declined it. I called customer service and only got third party agents that refused to verify my account because I can not access my American phone number, obviously because I am traveling. I gave them my social security number, phone number on the account, and debit card pin number.

I deposited approx. $1000. in ATM inside my branch. There was a problem with ATM. Bank Tellers and customer service informed me It would take several days to a week for my funds to be deposited into my account as they subcontract to another company to managed their ATM's. In meantime, I could not pay my bills incurring substantial late fees.

Made arrangements pay off my bank debt, to keep my card active, I held up my end, and they canceled my card, just as I needed it for tires for my special needs van. Like many of you I had a rough time with the shut down due to Covid, I kept in touch with CITI and they still took advantage on me during these hard times.

I received a letter from Citibank indicating that I had two hundred in my GOLD Account. I went to the bank to inquire and learned that the amount processed was different than the original amount indicated on my check. I was not aware of this long-standing issue because in that period, my husband died and I had to be away for a while. I was going through many changes! I explained this but they were apathetic. The entire situation was devastating for me! The response by the manager in the Clifton location was that I was at fault. She said, "It's a customer's responsibility to look at the statement." And though correct, it was cruel and sad not to acknowledge their fault as well.

I feel really secure doing my shopping with you guys, besides the prices and variety that you have and delivery is fast and always I can count with my stuff in good shape by my door, thank you so much!!!

I have had a card with this company for over ten years. They did a random review when my credit was frozen. When I tried to contact them to get this fixed I was unable to get any assistance, and dealt with rude customer service. They are completely unhelpful, and do not value their long term customers. DO NOT ever get a credit card with them.

We've made multiple calls on negative balance (overpayment had made account negative since 10/2020), so I called 3/26/21 to request a refund since we didn't have any purchases to make. They told me they would make request, but I could follow-up in 1-2 days. On 4/2/21 I contacted the main number AGAIN and I was told we had to prove the overpayment by submitting our bank statements (remind you our statements since 10/2020 have showed negative balance) to a random fax number, which we did. They told me they had 1-2 days to investigate. I contacted them again 4/8/21 and told it was processing and check would be cut 7-10 days.

As soon they notified me, about the minimum payment and due date, I pay off their bill 2 or 3 week ahead of time, to make sure that they received before the due date. To void a past situation, that the payment reach them same due date, but they notified me that they didn't received, we tracked the money order, and we found out that the money order was deposited in their account, and changed. Which I send them a copy of the money order, was place in their account. That is my main reason that I have been paying their bill ahead of due date, and they reprimand me for that. I have violation the law for paying before due day?

Opened Account in July 2020 to take advantage of Cash Bonus Offer. Had to keep high amount in checking and savings account for 6 months. Took almost 30 days to open these accounts - they even requested a credit check to open a savings account? After I received the bonus, I waited the appropriate time and closed both accounts. It was a nightmare, several calls and charged fees but finally I thought I was done in March of 2021. Now in May 2021 I get a letter stating my savings account is overdrawn. It seems there was $4.00 of interest calculated after I closed all accounts and they have been charging $30.00 mo. service fee to maintain a closed account. It took 5 phone calls and 1 hour to explain I do not have an account. I was closed out of online access because I HAVE NO ACCOUNT with them. Still not sure this is over, avoid this bank online, total nightmare.

I have had a Citibank credit card for over 13 years and have never missed a payment. I lost my billfold in November and called to get a new card sent out. They told me that they were not going to issue me another card, it was being canceled. Couldn't tell me why. I called back 6 or 7 times to try and talk to someone, even a couple supervisors on why my card was not being reissued. I heard everything from there just not going to reissue it, to I cancelled the card to I made a couple minimum payments. I think they have a list in front of them that they go off of. I worked hard to build my credit up with them. 13 years, had over 4000 dollars of open credit and they cancelled me and my credit score dropped 27 points. So if you're looking at Citibank, good luck. PS, I also have a Capital One credit card that I got at the same time as Citibank. Still have a card with them!

They charged my account 3 fees for the same thing. They are refusing to refund the fees. It is completely unbelievable. I just started a savings last year and they have been taking it non-stop. I am not saving to keep the bank rich, what kind of crap is this!

Citi locked my account for fraud suspicion, which is fine. It is good they have a system in place. However, they completely lack an understanding of how their bank or international branches work. At the request of Amy and Allen in their fraud department I took a day off work, drove an hour to their closest international branch, and spent two hours on the phone with the manager of that international branch only for them to repeatedly tell Amy and Allen that her requests violated Citibank policy. Their agents are rude, their system is outdated, and they show no remorse or ability to help their customers.

I pray that my statement will help those who want to apply to this company or is already in it that I saved them from continuing. My name is Jessica. I have been with this company since 2017. Ever since the covid that I fell off they have been applying major interest to my credit card to the point it went past its limit. Way past. I work out a payment plan with them and they still put interest on it to the point where you have a hard time paying this thing off. This company does not repeat does not care about you or what you went through and still going through if you're homeless living off a paycheck to paycheck to get back on top. They will apply and keep reapplying interest to feed their greedy faces. I have never had a problem paying bills till this covid came and thank God I'm a survivor but this company is such a heartless company that they don't care about nothing. Even if my account is closed I'm going to repeat this.

I’ve been with Citibank for over 20 years. Always kept a higher amount $ 10,000 in both savings and checking. I’m being held hostage due to a “department” being closed which means I don’t have access to my money and can not take care of the responsibilities at hand before my work travel in three days. No one can lift a fraud alert off of my account that was placed back in October of 2020 and here I am April 30, 2021 and it’s still not lifted. Help me understand? I’ve spent this whole entire week speaking with everyone but their dog went in circles with every department known to man. By time I get to the RIGHT department they're CLOSED 3 days in a row.

I have had a business bank account with Citibank for 40 years. In late March my account was blocked without any notice to me. I could not withdraw funds. I could not pay bills and I could not receive deposits, including social security monthly deposit. I spoke to Consumer business support in their KYC New York Office which doesn't seem to be connected to my bank account as they had the wrong address though on my bank statements it is correct.

I have a recurring transfer to an external account. It happens every month, yet it does not show up on my dashboard or activity. Once I hit activity and search for it on the list, It doesn't show up at all. It also doesn't show up in recently completed transaction! The only place it shows up is in the balance. I have tried to get through to CS but they don't care. How can a website get better without real feedback? Overall, I like the website but to have invisible transactions happening is maddening and can cause an overdraft. It is a bomb hidden in my account. Beware! This one item is so important that I can only give the website one star.

Please think twice before joining Citi bank. If you have any type of banking needs beyond what you can do on the app and direct deposit it NEVER works! They do not accept Zella as deposit, customer must take a cash or check to bank. Customer service unable to provide correct info to customer, bank does not take any responsibility. I never use this bank!

Had a business account with no problem. Up until August 2020, when account was emailed for fraud alert and I didn’t respond in time. Account frozen and closed. Balance was told to be sent it after 45 days of closure. It is now April 2021 no response, can’t get anyone to answer as to where my money is and no one speaks English. Beyond pissed. Not good business at all.

I am a Citibank customer for over 15 years. Citi made an error in my old account and they told me to open a new acct. I did what I was instructed to do, open a new account. I moved my money to the new acct and now they are holding my funds since 04/04 because they are doing a verification. I've call their "New Accounts" department (talked to VeeJay, Henry, Ivan, among others) numerous times and asked for a supervisor and all they say, that "New Accounts" dept, doesn't have a supervisor.

I was trying to confirm the address where a new card that I did not solicit was being sent to, and they would not verify the actual shipping information. They just kept saying that it was sent to the address on file.

Please think twice before joining Citi bank. If you have any type of banking needs beyond what you can do on the app and direct deposit it NEVER works! Calling in to try and figure out what happened to a rejected INCOMING citi to citi transfers is a nightmare. $16,000 MISSING. You have to re-authenticate yourself every time, you speak to a different person every time and I got disconnected three times! No one can ever resolve my issues and trying to get to a manager is impossible. You just get disconnected and have to go through the entire process of calling back and re-authenticaing yourself over and over for each separate department they transfer you to. I will be pulling my money and business from Citi as soon as possible. I don't have a Citi branch near me. Unless you have 250k plus in the bank and a personal banker, BEWARE.

Opened savings and checking totaling a large sum to take advantage of the promotion being offered. After 90 days of not being credited as the promotion stated I made an inquiry. No customer service on app or online. The option to email was also taken out. When you call it gives you a hold time of hours depending on the time. When I finally got of hold of them they opened an investigation. Immediately after I get a letter saying they couldn’t find the promotion code when it was them who told me to open the accounts and about the promotion. I am in the process of closing all accounts. There are better options out there for reputable banking.

I have been banking with Citibank for more than 40 years. During that time customer service has declined from being great to being non-existent. Secure messaging through the website has been removed and replaced with chat. When I called them I spoke to someone with a broken headset and I could hear only ever-other word. My issue was with bill payment. Years ago, Citi would stand behind their bill payment. If a payment was missed or lost, Citi would give me a letter to take responsibility for any late fees due to a bank error. No more.

I have the worst experience with Citi. I created a saving with a 2.85 % APY, after the first 3 months they gradually decreased the APY month by month to 1% in 1 year. When I closed my account, they said they will mail me a check for the 900 plus dollars I had remaining in my account. It has been over 2 months and I never received any money. I have called them 5 times every 2 weeks. They always said they will mail me the check and I never received any money. I believe they are just playing me around until I give up the money for them. They are a bunch of Thieves.

Worst bank ever. Still have my account since 4/6 under review. Won't talk to me or tell me why and had to tell my daughter she couldn't go to her ball tournament this past weekend because I didn't have any money. They don't care about anyone at all. I keep getting told 24 to 48 hours. Does that go on forever. I will be contacting the FTC on this as this is not acceptable.

I opened my account online 03/05/2021 due to covid. After receiving my debt card in the mail I went to the ATM to withdraw money that was in my account, my account was blocked. I was told by fraud department I need to wait 24-48 hrs for someone to contact me. I was never contacted by anyone from Citibank. 04/07/2021 I'm still waiting on the fraud department to contact me. I want to withdraw all monies in my account and close it. This is a nightmare. How is this legal.

I applied for a loan in mid January. I have excellent credit, sufficient assets, and a property with an accepted offer under market in the Bronx. It’s been 2.5 months, after begging for an update, my mortgage broker is going be out of the office for 2 weeks. I understand that Citibank updated their mortgage system, but my experience has been unacceptable. As a CPA, I will NEVER refer a client, friend or enemy to Citibank.

I am with Citibank since 2008 and loved this bank until they decided to freeze my money just because I wanted to pull some cash out. Not like the money was a cash deposit or bad check. It was actually transferred from my nephew who is my household member living in same address. But for some unknown reason to me they locked my account. I have bills and rent due. Why they do this with customer who been with them over 13 years with no issues at all. I called several time to fraud department, but they are not helping me. Stop holding my money. It's not your business to investigate why I need to take some cash from my account and what I do with my money as long as it wasn't fraud.

I opened online saving and checking account with Citibank dated 1/22/21 and depositing total of $10000.00 in saving and $1000.00 in checking account. Total amount $11000.00. I did not have access to online account due not receipt of ATM card to activate the account for access. ATM card was not received by me as they sent to wrong address on file.

Oh my goodness. I have had a credit card with Citi bank for two years. I have never missed a payment or been late on a payment. I made a $2,000.00 payment and they cut my credit limit down to my leftover balance. Which makes that card maxed out! WTF!!!! So I pay them and they lowered my limit!!!! Now my credit score is **!!!! Don't bank with citi bank.

Stay as far away from Citibank as possible. We had a brand new Citi company credit card maybe a few weeks old. We purchased three laptops from Dell for a little over 2k and it was immediately flagged for whatever reason. We approved the purchase via email and text. Days later we get a notification from Citibank that they decided on their own to cancel the order we made for our laptops and that they weren't going to approve the charges AFTER WE SPOKE ON THE PHONE AND TOLD THEM TO APPROVE IT. They just said, "Oh well just re-order them." So now Dell has a declined payment from Citi and has no clue what is going on and it's been nothing but a mess because of the incompetence governing Citibank. ABSOLUTE TRASH!!!

I was gifted a large sum of money for a house purchase. I was not thinking of using it right away. Their accelerated saving called out to me for their high APY but that was a big mistake. I have opened an account online before like Capital One. Never had a problem APY for saving is a little less, but I should have just used them instead. I live in Phoenix branches no Citi banks near my closest is California palm springs which I was forced to drive to. We found a house and needed the money for the deposit. I did a wire transfer which they charge $25 for each transfer. Umm Capital One is free. They blocked it and my account. I need it to verify myself with a debit card which they never sent.

This afternoon on 3.18.2021, I went to my local Citibank located on 702 Utica Avenue, Brooklyn, NY 11203 to have a document notarized. After a few minutes of waiting on line to see the Citibank teller that notarizes documents, his colleague sitting adjacent to him tells me that he is not notarizing because his stamp expired. I know that is incorrect because I was there a few days ago on Monday, 3.15.2021 and the same employee notarized a document for me. His commission expires 12.09.22.

My father passed away suddenly. He lived with me and had made me the executor. There is only my brother and I. I hired an attorney, and because his death was sudden and he handled his own finances, we had to search for everything. I found information in Citibank, but they told my attorney my father did not have an account there. A little over a month ago, we received mail In my dad’s name from Citibank telling him how much interest he has accrued in a year - with an account number on it. Citibank does not have a local bank closer than 350 miles, so I have had to do everything by phone, fax and mail. I sent a certified letter with all of the documentation they requested - death certificate, Court. Order naming me executor, and the account and TIN of my dad’s estate account. That is on Feb 10, when they received everything. I have been trying to get information on this since then!

I'm so upset, I did a dispute with a company that took money from me when they had no right of 400, well a few weeks later Citibank put the 400 back into my account which I was pleased and relieved. 400 is a lot to me, well I just moved so money is tight because I have not started my new job yet so I had so much in my account and being very careful what I spent, Well I checked my account this morning and I was overdrawn 200 and I'm like where did it go? 400 was taken out and I had no clue where it went and was freaking out so as soon as citibank opened up I called and the money they reimbursed me and put back in my account.

Citibank has blocked my account like everyone else. Ive talk to customer service. Ive gotten to the fraud department. Now all of a sudden they cant verify my phone number. What am I going to do? I dont know who else to call or get in touch with. My kids are hungry. My rent due. Income tax just sitting in my account. Anybody know what I can do? Please tell me..

I’m livid. I can’t even think about spending money without this bank blocking my card. The fraud department never answers the phone so I have to think twice before spending any money over $1k. It’s to the point where I now have to fly to another state where there is a branch or try to wire funds to another account because Citi can’t be trusted with my money. I really don’t understand how banks like this are still in business. Their own employees told me they hate having to talk to the fraud department to clear things up because they can’t get through either. So tonight I’ll have to stay up till 11pm or 1am when their “high call volume” is down. Hate this bank which is sad because their online banking is superior to Chase and BofA but at this point I can’t spend my own money so what’s the point.

Citibank was terrible to work with after a scam. We notified them within 1 hour of the issue and after months, they keep making excuses and not assisting with the issue. I wish I had looked at Better Business Bureau before getting this credit card. There is a reason Citi gets an F and many of their competitors get As.

Citi closed my credit card account when I did not renew my COSTCO membership. I have to have a checking account, with checks to send payments now or call in every month. What a hassle for the customer. What was wrong with online access to the account? The access was available for over a year after they closed the credit card. At least give us a method to send electronic payments through our bank system. I had to call and get the paperless account option turned off to receive bills every month. Maybe that could be sent to my email instead of wasting the paper for the bill. I guess that's an incentive to pay the account off faster than planned.

Citibank put a block on my account and no matter how many times I have called which has been over 400 calls at this point I either get transferred, hung up on muted just so that they do not have to speak with me. This also includes supervisors. I am going on three weeks with no way to pay my bills, feed my daughter or survive and all my deposits have hit that account. It’s so sad how they do not care at all.

My mother passed away approximately 5 months ago. As I've been mourning her loss I've been looking after her last wishes as well. One piece of this is settling debts as well as retrieving monies from various accounts. One of these accounts is with Citibank. Having previously made multiple phone calls, sending in copies of her death certificate and sending along notarized instructions of her last wishes, I thought this issue was resolved...Until I opened the mail tonight and a letter from Citibank informed me that I couldn't close my mom's account until I submit copies of her death certificate along with notarized instructions as to how to proceed (which were sent 3 times by fax and snail mail) After calling them for at least the 6th time, being placed on hold for 25 minutes, having a person read generic, unhelpful instructions from a script. This person told me she didn't want to be on this call. Believe it or not, I too didn't want to be on this call. Again.

Absolutely the worst experience I have ever had with a bank. After getting approved for a card. Three months ago I did not receive it after 2 weeks. I called to have it reissued. The woman I spoke with was great and offered to have it expedited. I waited another 1.5 weeks for a new card. These things happen so I wasn't too bothered. Then it really got difficult. I made about 3 purchases totaling no more than $600. Groceries, stuff like that. After about a week it started getting declined. I called customer service and they could not figure out a way to verify the card was mine. Not using my telephone number (the only one I have had and used for over ten years) and not using my security word.

I closed my account in Oct 2020, and now it is Feb 2021, and I still have not received my funds. I have called 11 times over 5 months, talking to a different person every time. Speaking to what they call, Customer Service, Supervisors, and then Managers. Not once have they contacted me back, I am forced to call every two week to find out no progress has been made. I still cannot get my money back, or any update. CITI BANK does not have a branch in Michigan, so I cannot even go to a branch for help... DO NOT OPEN AN ACCOUNT WITH CITI BANK.

I just spent 1 hour, 3 phone calls, and 1 "live chat" BOT to not fix a problem where I can't receive my statement via email because suddenly for no reason, no changes, my emailed statements can't reach my inbox. They were going to fix it on their end after I waited forever to speak to a supervisor. Surprise! It's not fixed and I am so done wasting my time on really really poor customer service. Love the card and benefits but so totally HATE their customer service. We now refer to them as ** Bank. Not worth the wasted time and endless contacts to get something that should never have been an issue fixed.

I withdrew 2 transactions for $200 at an ATM. Citibank has deducted my account for 3 transactions of $200. I called and they said it would take 10 days to get a credit. I called customer service and explained the situation, not withstanding the fact that I can only withdraw a maximum of $500 daily. So it begs the question, how do I have 3 separate transactions for $200? That equals $600.

It has been nearly two hours since my 85-year-old grandfather, WWII veteran and Holocaust survivor, has been standing in the ATM booth in the snowstorm attempting to get an adequate resolution from Citibank over the phone, as none of their employees were in today. The machine took his money without crediting him with the deposit or providing a receipt, and so he was out the $100 he needed to pay his bills due tomorrow. Between the phone calls to Citibank being disconnected four times, he was unable to get any sort of helpful answer, suggestion, temporary resolution, or response to his situation as he was struggling to manage the situation.

I had an issue with a vendor, who charged me twice for the same item. I am a Citibank Costco Visa cardholder. I opened a dispute with Citibank Visa and supplied all supporting documents. I received an email asking for another document. I responded that I was out of the country in Spain and will supply the document as soon as I return. A few days later I received an automated email that my dispute was resolved. They decided to close the dispute. I called again and re-opened the dispute again. I explained the situation to the customer service rep at Citibank.

Had card hacked three times in one year. Chip is worthless, won’t credit charges, very rude, tried to transfer money out of account without permission. Used card 16 years without issue, never carried balance or late. Now treated like common criminal. HATE THIS COMPANY AND WILL NEVER USE AGAIN. NOT A FAIR DEALER!

I can’t seem to get any answer for problems verifying my identity in order to apply for a credit card. CX rep keeps dumping me into a VRU. Good luck talking to a human once you’ve applied! Avoid them, here’s how my application process went... Applied on web, site timed out, unable to finish it. Called Cx and provided some requested information. She advised that she needed to call me back within three minutes but never did that night! Then attempted to call me back, left voicemail asking me to call back next morning.

People have made checking/saving accounts using my name/social. This company will not let me close the account cause I don't know the users on the accounts. They let these people open so far that I've been able to confirm 4 accounts in my name and overdraw all the accounts hundreds of dollars, I have spoken to their customer service who only tells me they need to protect the people who done the fraud so they will give me no info, I can't get the police involved cause I first need to know the state the purchases were done and Citibank refuses to give me this info as they say "Cause they have to protect the people who set the accounts up the fraudsters"... They don't care about protecting me since my identity has been stolen.

I hold both a checking & business account with Citibank for many years so please read. Time to jump ship to new online banks. There are many online banks now that will handle your money much better. These physical banking locations are staying alive with fees and good gesture gimmicks to keep you. Two things, no way to access PPP loan information as a business account holder and a promise to waive service fees across all accounts was also false.

After being on hold ALL DAY and being transferred around to and from the Philippines, I am done with this company. They are the bank for Best Buy. I hate being jerked around. False charges on my credit card and they cannot even tell me what it is!!! I cannot even get to a fraud department. Don't buy stock in these people, either one, and always choose MADE IN THE USA or businesses that don't outsource to "Me-la" in the Philippines.

Opened up with Citibank online. Funded the account with 1600 from a Zelle transfer. They block the account soon as I receive money. Can't verify my phone number or help me on the phone but keep telling me I have to come to the branch which would be fine but they don't have a Citi branch in Wisconsin. Now I've been calling every day to resolve issue only to be hung up on. Say they sent a reference code that I have yet to receive. Been waiting for that about a month which I don't believe is even coming. Please is there anyone been through this that can help me get my money back? I feel Citibank is trying to keep my money....

I have been a customer since the early 80s, 27 years of mortgage payments, multiple credit cards, car loans, five checking accounts, and all my retirement. I also brought my partners there. One of my dear friends moved back to Russia Due to illness.,And died 2 yrs ago (I didn't realize she was a signer on my savings account.) December 24 through January 13, 2021, someone at an ATM machine methodically took $15,000 Out of my account, leaving me just about flat.

Updated on 02/11/2021: After two weeks of waiting for Citibank's "letter" to come thru the mail so that I can access MY MONEY, I still haven't received anything. Except, of course, Citibank's incredibly rude customer service. It's like they hired a bunch of thugs to deal with customers. I explained, to a supervisor by the name of Hugo, my situation and he didn't say one word at all. AT ALL. He was there on the line but he didn't say anything regarding my questions or complaints. This company should not be in business if they have no concern for their customers issues. I would not recommend this bank to my worst enemy.

So my wife and I ran into a lot of credit card debt from changing jobs. We got in over our heads and were contacted by a credit consolidation company. Long story short this company ended up being a scam and got us for $12,000 over a year and a half with no help to our credit cards. We had six cards and they were all delinquent and had no idea because they were only talking to this consolidation company now and not us. Well Citibank was not one of the six cards we had in this consolidation company program. It was the only card we kept and paid on with no issues. After running a credit check on us I’m assuming, they decided to cancel our account once the card expired. I only found this out after realizing they hadn’t sent us new cards.

As a CS Leader for larger public companies I have never had such a negative experience in attempting to resolve my issues with my checking account. I have called 7 times over the last 2 weeks and have been told different solutions to how they will resolve my issue. Only to find out when I call again that it’s incorrect. Now the only solution is go to NYC during the pandemic 4 hours away from where I live to resolve this. Or to wait a month to get this resolved by mail. I’m actively exploring legal options to sue this bank for misinformation, and illegally holding funds and access.

Citibank is by far the worst bank I've ever dealt with (with Founders Federal Credit Union - a horrible bank - being a distant second). I recently chose Citibank based on their competitive rates for checking and savings. After my initial transfer into the checking cleared, I went to transfer a portion into the savings account. I immediately received an error saying the transfer to savings failed and I should contact support. After an hour on the phone navigating the automation, dealing w/ entry-level support and enduring long hold times, I hung up and figured I'd try later. I tried again a few weeks later via the web, and same issue.

I have been a Citi business customer for over 20 years. I have never in my life seen such horrific customer service as I have seen during this pandemic. As a small business owner trying to stay afloat, I was very happy to see there is a second option for a PPP loan. I received a URL to link me to my application; however, after entering the incorrect information, I was locked out of the application. When I tried to get help, I was told my only option is to send an email. REALLY?? In all of Citibank there is not ONE PERSON who can get on the phone to answer questions? I have sent 3 separate emails very clearly detailing what I need (which is very simply a link to connect to my application). I continue to receive the wrong information every time. It is disgusting to me that after 20 years, I cannot get a single person on the phone to help me access my application and the only answer I get from anyone is to send YET ANOTHER EMAIL.

I’m with Citibank since 2013 and On Jan 11th 2021 My Citibank priority checking account was blocked suddenly without notification, and the remaining funds in the amount of $126000 were frozen without any explanation. Few days later I was told my accounts would be closed and the funds would not be released. Since I have no wrong doing or suspicious activities on my account (like bounce checks, Bitcoin or foreign wire) I immediately contact them and see if there’s any misunderstandings. After several calls to different departments I’m getting bounce back and forth with their phone supports and they claims they have no real authority on the subject matters. That’s fine. I went ahead and filed complaints with CFPB, BBB, FDIC and initiate an arbitration with AAA. If they refuse to return my funds then we will end up in courts. I seriously hope my lesson will serve as a warning for everyone whom is reading this.

Every single one of my other banks helped my family by waiving late fees in order to help me catch up in a difficult time during a pandemic. Citibank was the only one who wouldn't. Even when I talked about being scared about not being able to feed my children if they demanded I catch up in full before considering additional help. They quibble over a measly $250 past due even when I was willing to chop it by $150 today if they would help. Sorry but my children's bellies come first. True colors shown, Citibank.

Contacted Citi on 1/13/21 after becoming aware that my deceased mother had a Citi card. Although there was a zero balance on the account I felt it was important to notify them. The only information I have on the account was from a statement I received on 12/14/20. I called to let Citi know that both the primary on the card, my father who died in 1999, and the secondary, my mother were deceased and that any additional activity on the card would be unauthorized. The first individual I talked with was able to help me locate the account using the name of the primary and the mailing address. I was transferred to another individual with the ID beginning with 1487 was unable to locate the account because I do not have the Social Security number for the primary.

Getting in touch with a call center based in India is brutal, wasted time on hold and reps that can't understand what you are saying. Your recent lies about Trump was the final straw. There was way more destruction, death and riots from the left this year, than from some instigators at the Capitol which he did NOT have control of. You should keep your political bias to yourself. I will make my payment and close the card I've had for the better part of 20 yrs.

I started a Citibank checking and savings account because I thought that a company as large as Citibank would be professional, knowledgeable, and qualified to handle my little account - WRONG - They are the exact opposite! I opened the account online and the next day I had an "ATM" card FedEx to my doorstep. I thought this was quick. Well it turns out it was the wrong card for my account. So, after 45 minutes on hold and countless security questions that were absurd I finally got my info straight and I had another card FedEx delivered the next day.

Opened up an online account because they were offering good interest rates on the account, the interest rates have of course fallen with the Pandemic which is to be expected. I am Widower with a minor child and therefore need to set up a beneficiary on my account in case something happens to me, I submitted the beneficiary information which lists the Trustee to my estate which would be established upon my death. Citibank won't accept / process this as they state it needs to be an individual (which it does not have to be, my bank, Ally Bank accepted the Trustee), I spent hours on the phone trying to get help on how to establish the Trustee as the Beneficiary on the account with no luck or help in being to do so.

Never work with this bank. I had one credit card payment get returned and they kept charging my account over and over again 3 times racking up $75 in overdraft fees plus their own fees. I spent 2 hours on the phone and no refund or credit was given. They clearly don't care about you and are not a decent or moral company.

Citi kept increasing my credit limit only to lower it and make my credit score to go down, I never asked for the credit increases. Never been late or missed any payment. Always paid more than asked then they blame the credit score on the credit company for the decrease.

The branch staff has no knowledge with how to do wire transfer to foreign country. Called customer service but they hung my call twice with no reason!!! Extremely poor customer service! Staff not trained very well. I regret to choose them.

When I was opening my savings account, I spoke to multiple Citi reps, and each of them assured me that I could withdraw my money whenever I needed and without any fee and limit. However, when I tried to withdraw my money to close on the house I was buying 3 days ago, I could I only withdraw no more than 15k a month!!! Are you kidding me?!!! I spoke with 4 different Citi reps about it, and each one told me something different.

Our relationship manager needed us to sign regulatory papers. She never provided them to me or followed up by phone. Instead she send me a letter saying she is going to freeze my account. I spent 2 hours on the phone with her boss over Xmas eve sorting this out. Terrible customer service. They should be ashamed.

I wanted to get the ball rolling on redoing some of the rooms in my home, so I ordered furniture and decided to get the Wayfair credit card, because they are supposed to have rewards. I made my payments on time online, and 5 days after the fact, I received an email that the payment failed for some reason??? It was not my bank, it was not a lack of funds. It is a scam to collect fees and interest. Also, I did not receive an actual card in the mail, and the system would not allow me to log on online again. The phone service is useless. Don't use Citibank, they are dishonest backhanded crooks who are only out to screw everyone over.

Hi, After I complete my online wire transfer request, I have to call dozen of times to release the wire transfer. After they verify the me from security team and then the Wire transfer team forgot to release my wire transaction. After following up 6-8 times (spending almost 6 hours on phone), they are still working on my wire transaction.

I have had to call repeatedly because the automated system hangs up if you can't answer all its questions. Also it is worrisome that I had to give the customer service people my whole Social Security number unlike other banks who only ask for the last 4 numbers. Even more worried now that I discovered the people I spoke with were all in foreign countries. It feels as if I'm now vulnerable not only to U.S. crooks but my personal info is now internationally vulnerable. Crazy.

On Friday late afternoon, October 23, 2020 Citibank blocked our two business accounts and refused to allow us to withdraw our funds. (More than $130,000). They said we have to wait at least two months (60 days) and if there are funds remaining they will send us a check. Their terms and conditions does not specify 60 days. Imagine the problems we have not having access to the funds. Calls from Police Dept., attorneys and upset clients whose money is tied up on deposits for merchandise. Citibank's response is that they don't care. They are following their guidelines. I gave the direct phone number of the Branch Manager who never answer the phone or responds to verification to our clients. It's a total mess.

Citibank has offered a generous $700 bonus for opening a new savings account and keeping at least $50,000 in the account for at least 60 days. I went online to try to set up the account and thought I was on my way to achieving that, but ended up instead setting up an interest checking account. Although I did NOT put any money into that account, the fact that I had created the wrong kind of account (due to ZERO indication that I was not doing what I had intended to do) made me "an established Citibank customer" which now prevents me from getting the bonus!

I can not even describe the level of incompetence and plain lack of care by the Citibank customer care people. They screwed up a computer issue and I paid two of my cards (One of them fully). Long story short CITI screwed up the withdrawal and I was charged over 125 dollars in fees for trying to pay my bill. When I tried to talk and get it taken care of I was told to wait and call someone else or was told it was my fault. Needless to say do not get a card from these clowns because you are going to have a very bad time.

They have the Poorest of the Poor Customer Service especially in Credit Card Dispute Department. Very slow and always work with the Merchant even the merchant is fraudulent, or I have rejected/returned items and False Advertisement. BEWARE. It is a trap!

For 32 years I have been a very happy and loyal customer with Citibank MC but something has gone terribly wrong there. Citibank agents have become offensive and abhorrent..."customer service" has become a joke really. The inept agents apparently are no longer trained to handle problems or anything else needed to service their customers, let alone with efficiency, so dealing with them at every level now is a COLOSSAL WASTE of time. Very unprofessional, and the more "senior" the worse they are. Just try searching for someone with brain power....They used to be impressive, professional problem solvers, but now have no intention of solving anything...Their job seems to be to keep you at bay.

I gave Citibank a one star rating the reason being because I open account and I open this account completely online and due to suspected fraud they will now not even speak to me about my account. My account is blocked. They have all the money that I have in the world and I have no access to it and now they’re telling me that I have to go to a physical branch to verify my identity which I appreciate the fact that they want to do this to protect me. But the closest branch is 12 hours away and I can’t even go to the grocery store because they have all my money tied up. No I don’t know. This is 2020 but it seems to me that there should be a better way to do things in the way that these people are conducting business.

Stay away from Citibank! This bank does everything to make your life miserable if you try to take your money out of the bank. My mother and my brother co-own several Citibank joint accounts that they would like me to act as their Power of Attorney during their residence in a foreign country. The first request was submitted in October 2019, which was rejected because the bank claimed they would not accept a POA notarized by a foreign government. The second request was submitted with the POA document notarized by the US Embassy in the foreign country they reside in, which was again rejected because the bank claimed the POA form would have to be a Citibank-specific form. The third request was submitted with the Citibank-specific POA form notarized by the US Embassy, which was once again rejected because they claimed they would have to talk to the account owners on the phone.

I would not recommend Citi bank to anybody! Opened 2 accounts because I read about the special cash back offer. Citi enrolled me in the package that requires a 50K acct balance, I was not given a choice of package that I want. Was never told about this requirement, and when I contacted the bank, a representative told me it was too late to change the package and he couldn't help me with anything. Waste of my time, this offer is a scam!

They are not the best, imagine paying off your credit card bill every month ???? leaving 0 balance. Then you get charged with interest rates every month. That's what will happen when you get their credit card. Call them to ask for an explanation, they told me that's because after I paid the bill off, I use the card couple days later. Oh my bad???? I guess after I pay it off this month I won't be using it again???. I got to keep those interest rates at bay.

The worst bank I've ever used. Few keypoints for those speed reading.

I received my new Citibank credit card and was excited to start using it at Costco. I also put my son's name as a card holder and had a card sent to him. He lost his job due to the Covid cut backs and had a family needing groceries. His first attempt to use it after activating it was at Costco with two babies in tow. He had over $600 in groceries and items and was declined at the check out line. Very embarrassing.

This company will reduce your credit limit if you have any hardship that drops you score barely below a 650!!! They e fine this twice!! I’ve NEVER been late on my payments and have ALWAYS paid at least three time my minimum... if not significantly more. No warning, no communication... just drop the limit so messes with my credit score!!!! HORRIBLE company!!!

The app is worthless, the Zelle services in this bank doesn't work properly, still waiting for a money, that was sent it over than 4 days, supposed to be no more than 24 hrs. I call customer service and still nobody fix that issue

Received letter from Citi asking me to contact them at phone numbers provided. Letter said department was available 24/7. Called the numbers and each time transferred to their call center in the Philippines. Besides a lack of product knowledge their diction is poor and their ability to resolve issues is zero. Unfortunately, I have called 16 times and they have discounted over a dozen times. As such, I have no online access to my monies and a call center that frankly is a waste. Citi Priority advertises a dedicated service team however they simply do not deliver. Their unprofessional behaviors are outrageous.

Citibank has a tagline, “Citibank is with you before, during, and after your purchase”. They should remove it because it is FALSE. I made the mistake of purchasing inferior portable a/c units from BLAUX company, unbeknownst to me located in Hong Kong. I should have looked at the Internet regarding this company before I purchased because there are so many complaints about them. It is a fraudulent company but I am beginning to think so is Citibank. I remember when Citibank had great customer service but that was a thing of the past.

$1006.46 unauthorised, charge, Citibank claims I used a OTP which I deny. Did not make a purchase or receive any goods. Citibank refuses to contact supplier (UBUY) to provide details of the goods purchased or address of delivery. Ubuy also refuses to to help me by provide details of the goods purchased or the delivery address. This fraud occurred in February 2020 when 8 other fraudulent charges for Uber trip and uber food were also charged to my card. Citibank acknowledged these and refunded. Seems very suspicious that this all happened in a 10 day period. Citibank has been, very unhelpful and determined to distance itself from this transaction saying One time pin cannot be subject to fraud. BEWARE it is CITIBANKS way of denying responsibility.

Citibank has locked my savings account. I am not able to even log into the account to check the balance. This was done by the "New Account Fraud" Team and they will not unlock the account until I receive a letter in the mail. Why is a company depending on the USPS during the 21st century? Stay far away from this company.

I attempted to change my billing date. I chatted in to the the Service Desk. I was told to call the 800 number. I called the 800 number and went through 10 minutes of prompts, reviews, and hold times. The system transferred the call, and the agent automatically disconnected the call without speaking with me. I called again, and the same thing occurred. I chatted with the desk again and was given a different number to call. After another 10 minutes of prompts, reviews, and hold times, I spoke with a live agent. I explained the difficulties I had already encountered and requested her assistance. She stated that she could assist once my payment that was due was made and processed. She stated she would transfer me to the payment department. The payment department would process the payment and then transfer me back to her to update my due date.

Updated on 03/07/2021: I had a savings account with CITI Bank and decided to transfer my money and close my account a few months ago. The process of transferring money has been a nightmare due to various difference issues (e.g., the bank doesn't let you transfer your money at once due to daily limits; they cancel your transfers even though you follow their procedures and nobody from the customer service knows why your transfers are being cancelled so you spend hours and days on the phone trying to figure out why they are not letting you transfer your money; customer service representatives don't know the bank's rules/policies so you need to study and train them about their own policies).

Best Buy changed the provider from HSBC to Citi for my card with them. Something was messed up in the bill payment system and there was a balance of $15. I did not pay attention to this card because it has been automatically paid since 2012. The bank did not attempt to call me or sms me or email me. They just sneakily charged the fees! I called them and they credited $30, so I owed $90. This is a very bad customer service. I use two other large banks and to start with, I never got a late fee because the automatic bills have been working as a charm. I should probably also review Best Buy for selecting this bank and this bad program to manage their credit portfolio.

Like others, I decided to open a banking account package with Citi in order to get a cash bonus/promotion. I applied directly from the promotion link right on the Citi (not a third party) website. The promotion I applied for was for $400. After reading the fine print and ensuring I followed all the steps correctly, I funded my checking and savings account within the designated banking package and waited patiently for the bonus to be deposited after the 60 consecutive days of maintaining a $15K balance (which I had split between the checking and savings accounts), PLUS the 90 day waiting period before the actual bonus was to be deposited. After the 90 days had come and gone, I contacted Citi via the Chat feature on their website and inquired about my cash bonus. I was told it would arrive by the end of the current statement cycle (which was past the 90 days stated in the promotion Terms & Conditions).

I am trying to reach someone in the credit reporting department. I need to have the correct status updated on all three of the credit bureaus. I can’t believe how corrupt the credit reporting is on our credit reports. I wonder if this is the standard way of practice to report more negative than positive results. I am unfortunately a victim of this and I have tried to reach someone via the phone and I was just left high and dry with no resolution. I am hoping this method of contact works for me. This is actually holding my life plans hostage. Unbelievable how this can happen. Please email or call me if you can help me with this. Thank You Marsha **

One strong warning: stay away from CitiBank, especially as a business customer. I had a business line of credit for a while, linked to a checking account. The only purpose of that LOC was to transfer funds to the checking account when I was short of money there, and conversely, transfer the funds back into LOC from the checking account. Therefore, note that the LOC account number was never exposed to anyone, I never wrote checks on that account or did any kinds of transfers except to my own, linked checking account. Recently I noticed a large ACH debit, almost $5,000 on that LOC account. I started calling the Citibank phone number. They kept transferring me farther and farther; in the process the call was dropped twice; I kept redialing and repeating the merry-go-round.

We enjoy getting cash back enough to cover our membership fee. Our customer service experience with them has been extremely poor— not customer-focused, helpful, or follow-through as promised. We sent a letter detailing our experience and concerns and received a generic form letter in response. We would rate Citibank far below any other credit card company we’ve worked with.

I admit. I was 6 days late on a payment due to Home Depot that I marked as already paid. I paid it that day. Citibank is the financer. Turns out, however, Citibank not only charges a late fee for Home Depot accounts but also ADDS 10 percent of your entire balance to your next bill, thus increasing the amount due, in this case by over 100 percent. How unscrupulous! Called them to remove the late fee since I have a clean payment record but asked what the basis was for the over double the amount next due and they told me their policy is to add 10 percent of an ENTIRE balance to your amount due the following month when a payment is late IN ADDITION to assessing a late fee. Lesson learned when dealing with this company--pay them off then pay by cash!

I have felt with Citi bank's customer service and fraud department due to their own doing multiple times and days in a row. They make me wait 24 hours every other day simply because I got a new phone number and a new phone service that they don’t recognize. Please hear me when I say that they won’t help you and things will get blocked if you do so, they won’t be able to help you. Get a different bank.

I wish I had read some of the reviews on this bank prior to opening an account online. All I wanted to do was open a basic checking account to pay some basic bills. Not too hard. Opening the account online was a breeze and that should have been my warning! At no time did they disclose that it would take 5-10 Business days to clear a check on new accounts. I deposited the check via mobile app thinking okay it will be available in a day, possibly two days. I just opened a Chase account for someone and their funds were available automatically, and this person was a young teen with no credit or banking history.

Opened up a savings and cc with Citi about 6 weeks ago. Already had a card with them and wanted a 0% interest. Took 2 weeks to activate the savings account due to continued glitches in their online platform. The ATM card and PIN they sent me never worked. The CC has a very low credit limit - asked them why and they have no idea. My credit rating is 800+ and I have no debt. Was going to use it for home improvements over the next few months and cannot.

I opened a new card with Citibank in order to transfer over a balance from a previous card so that I could take advantage of the 18 months no APR. Fast forward a week from opening the account. I called and spoke with someone that obviously does not care about his job. He ensured me that there is a 2 week period in which the transfer will take to switch accounts. That is fine because I opened it about 2.5 weeks before the due date. Now fast forward again to today, 14 days since I opened the account. Still hasn't been transferred so I called back and spoke with someone else. Now today I am informed that it will take an additional 4 to 6 business days to get transferred.

I have been with Citibank for 26 years. Whilst jet-lagged and on holiday I fell prey to a Phishing email ostensibly coming from my internet service provider. An unauthorized charge went through and I called Citibank to stop the account. Whilst on the phone to them a second charge went through. Due to a time zone difference between Australia (home) and Italy (on holiday) I was unable to make or receive calls from them as the recorded message was "office hours between 9 am and 5 pm Australian Eastern Time".

Citibank’s been such a pain in my refinance. I gave them all the paperwork that they needed since the beginning of the process, W2s, paystub, appraisal, etc. there were no problem on my side. Citibank also doesn’t update me on what’s going on with my application. My loan processor doesn’t update me every week, or months. They don’t respond to my email at all. Well, they responded after 10 consecutive emails made, once! And told me that all my docs and appraisal were expired and need to re-submit. The submitted docs expired 3x already since paystub requirement only last for 60 days. I then, resubmitted it over and over again. Closing time has been moved 4x. My credit score was great and dti is low. They never update on what’s going on. Never respond to email at all.

I have had my account for approx 6 months. When I need help logging into my account because it says it's calling me to give me a code and it never calls me nor does it text me so I call customer service that the app tells me to call and I get transferred repeatedly then I get someone that seems is going to be able to help then I tell them what's going on and let them know what's happening and then I get complete silence and it seems nobody is there, I wait for 5 minutes or so trying to be patience and nobody responds so I hang up only to do this 4 more times. This took almost 2 hours. The last conversation the woman I could hear for a few seconds then I couldn't and that repeated the entire conversation. This has happened every time I've needed Citibank's help. This needs to be corrected by Citibank, they have to know they have phone issues.

Worst bank services anyone can ever have. Customers are the least important thing to them. All that matters to them is their business which they are trying to make out of your money. Not reliable. Only for rich people cause they loot middle class people. BIG NO FOR SAVINGS.