Citibank Reviews

I have been trying in vain to add my checking account information to my account so that I can may my bill. Obviously, Im already accessing my account at the point where Im supposed to add this information, so I fail to understand the need for extra security measures for this process. Do they have a lot of identity thieves trying to add checking accounts and pay other peoples bills? If, in fact, an unauthorized individual was trying to do such a thing which I sincerely doubt they already have accessed the credit card account. All the information is right there in front of them. So tell me, please, why they need this extra security step when Im trying to pay my bill?

We received what we thought were courtesy checks they clearly say Keep these checks handy to use whenever a check is preferred we used one to pay off a bill for over $6000.00 dollars and now we are told that those are either Balance Transfer Checks and/or cash advance convenience checks and we have incurred numerous fees and interest charges, one of $79.19 and another for $364.50. This was even after we checked with Citibank customer service and were told yes we could use than just like checks.

I was advised by Equifax Credit Watch on 7/13/2008 that CIT Bank/DFS pulled an inquiry on my credit file. Although I have an existing business account with Dell Finances, I did not open any new account. However, I did make an online order on my DELL Business account on 7/12/2008, but not sure if the subject inquiry is related. If that was the case, everytime I make charge on my business account, would result in a list of inquiries, which does not make sense. Equifax alert stated that I should contact CIT Bank/DFS to make sure no one was opening a new account in my name (potential identify theft).

I had been regularly paying my credit card and personal loan payments to Citibank for last 3 years. I sent a letter explaining about a temporary 4-6 month financial problem and that the payments may be delayed. It has become common that Citibank and ABN Amro call their customers who have defaulted 2-3 installments or payments by continually phoning them at all times (sometimes 50 phone calls) and threatening them of dire consequences if the customer did not pay immediately. The bank goons then visit the client's home or office and insult them in front of their family and colleagues. A few client's have already committed suicide due to Al Capone Style Tactics and harrassment by Citibank hoodlums in Pakistan.

Citibank allowed my identity to be stolen from them and there were over 7000 in charges placed on my card and I got little to no help from them. I had to have a listing of the fraudulent charges to include with my affadavit of fraudulent charges and to get the process started. I called several times a month from February to August to have these charges sent to me so I could look them over and mark the ones I did not make. I never did get those copies and I was a nervous wreck, forced to make exhorbitant payments I could not afford and no one seemed to care at all.

I was planning a trip abroad for about 6 months. I needed to quickly open an account for atm purposes thru Citibank because they have he most available in the area. They shipped my atm a few days late, but I finally got it at my destination which i thought was good. They then shipped some other card to my parents house. Why? No one told them to do that. I le my branch know just in case it would create an issue. They assured me it wouldnt. About two weeks later I am not able to access any cash and Im in a third world country so I dont carry a lot on me at one time.

I deposited a large cashiers check at Citi Bank in Dublin Ca. on 6/28/08. they would only release about half of my deposit immediately, the remaining half is being held until 7-8-08. This check again was a cashiers check from wachovia. Can they do this? Thanks for your help

I deposited a large cashiers check at Citi Bank in Dublin Ca. on 6/28/08. they would only release about half of my deposit immediately, the remaining half is being held until 7-8-08. This check again was a cashiers check from wachovia. Can they do this? Thanks for your help

Citibank offers a 9-month CD at a 3.50% APY on their website. I signed up for it. Citibank sends paperwork which shows that my CD is earning a 2.75% APY, even though the 3.50% number is still on their website! I do not understand how banks continually get away with this interest rate bait and switch tactic. Isn't this illegal? Isn't this how the economy of the USA was destroyed by the financial institutions? Can we PLEASE get some legislation on this issue?

In April, 2008, I responded to a Citibank credit card offer for 0% interest on balance transfers through 10/1/08. I transferred $2,127.01 to the account on April 11, 2008 at a cost of 3% ($63.81).

If you go 'on-line' to access your.any Citistreet 401-K plan, which they tell you to do when you call by phone to tell them you cannot "get access" on-line, you will see that I am far from the only person that Citistreet blocks from accessing their accounts. You, or others, will get an "Error" message stating you have typed the wrong information. This is total BS since all you need to know is you SS # and a four digit pin number. If you spend time jumpin to various websites you'll see that they say they are (temporarily)down and to please try again later. I will SWEAR UNDER OATH that the problem is not temporary. I've tried from my home, my office, and elsewhere and NEVER HAVE I BEEN ABLE TO LOG ON. There has to be a law stating that we have the right to access what is happening with "OUR" money and how Citistreet is managing our accounts.

My husband has a citibank credit card, I do not. For some reason his credit card account through citibank is showing on my credit report. My husband had called and was told that they would send him a form that he needed to fill out and return to have it removed. He never received any form. So he called back and was told it was taken care of. Well, I am in the middle of filing for bankruptcy, my husband is not filing bankruptcy and this account is still showing on my credit report. It's not even mine! Now, when citibank calls my house for my husband and he is not available, they state when they talk to me that and I quote WE MUST IN FORM YOU, THAT YOU ARE NOT LIABLE FOR THIS DEBT

Booking a flight on Expedia.com, ad to the right says I will get up to $100 off my flight by securing an Expedia card through Citi. I applied; was approved via email, and told on the ad that I could start using this card immediately. However, they did not provide my card number. I spoke to all the people above (only Chuck was polite and attempted to be helpful). They say I need to wait until my card comes in (about 10 days). I told them that their ad says I can start using it "today"; they say I can use it as soon as I get it (that is not "today"). I will have to pay for my flight on another card, which means I will not get the $100 off the flight that they promise by using Citi card, which they won't give me my account number for either on line or on the phone.

Citibank American Airlines Credit Card was applied for and issued to me with a perk of extra miles and a Free Companion air ticket and a $50 off certificate. The companion ticket is not usable although the air travel tried was within all parameter guidelines listed for use. American Airlines customer service says they cannot help book any airfare coupon without a different code so no one will talk to me about a ticket. It can only be booked on line but it does not accept the code (though it meets all requirements put in the request) and there is no support number on the certificate to call. The customer service at Citibank say they have no way to contact anyone in that department, no phone number to call nor anyone to talk to.

I signed up for a promotional program that would give me 5% cash back on all purchases. This was done over the phone with customer service agent. Then, after the promotion period ended, I reviewed my statements because I noticed that my promotional credit did not add up to 5% of my purchases. When I called to discuss this, no one could explain what happened and instead giving me the credit, they filed a dispute. A few weeks later I receive a letter in the mail saying that my dispute was review and it was determined that I had reached a hundred dollar cap on the promotion, which was the first time that I had heard of such a condition. Then I went back and looked at my statements and saw that the promotional credit I did receive added up to over the supposed $100 cap.

Today at 2.35 a staff named Selvi from KL has called my personal telephone wishing to speak to my sister regarding her account. She was very rude and to my surprise she even refused to even listen to me when I told her that this is my personal phone and i need to use it.

5/19/08 Presented an Ameriprise refund check in the amount of $1200 to the above Citibank branch office teller using a regular checking account deposit slip which also reflected $100 cash back. The transaction was completed, no special instructions were given, we said good day. 5/20/08 Evening. I went online to my Citi account. There was no record of the deposit made into any of my Citi accounts. 5/21/08 Called Citi to explain that the money had been deposited in error to another account which was apparently my e-savings account. I was told that because of the large amount of the check ($1100) that it would take 24 to 48 hours for them to check with Ameriprise to make sure Ameriprise had the funds to pay for the check. I also noted that the deposit date of the check was for 5-20-2008, rather than the actual date of deposit.

I closed my Citibank credit card last month. It turns out that I closed it within a few hours of my statement closing date. Because of that, I missed out on over $200 cash in rewards. I called Customer Service and was advised that I could not recoup my rewards for the statement. I asked to reinstate my card so that I could get these rewards returned to me and was told this is not an option. I was highly dissatisfied with this entire situation.

My husband and I are trying to buy a short sale home and after an agreement with the sellers of the home, nearly two months later we received notice finally that the bank wanted 10 more grand we readily agreed to the amount anxious to get moved in. Now we are waiting again. We are trying to get an employee name or ID and contact information. We are told every day they are working on it and to expect an answer but every day nothing happens.

Had immediate family involved in SO Ca Fires. Called Citibank to make arrangements to be late on apayment with a payment plan. Been a customer 7 years with outstanding record. They said we could make a payment plan so then my account wouldnt be affected. Next thing I know the account is closed because I made payment arrangements and they are calling my phone 4-5 times a day. Worst company I have ever dealt with other that HSBC

I had opened some cd's ,short term ,@5.+% in 2006, until the stock market settled down. When they matured at various times I planned on pulling them out or putting them in MM, liquid accounts so I could utilize the money to buy investment property quickly and without penalties.

Have been Citibank-gold card customer for 1 yr.(ALL 12 check ptys. average 3 times minimum due amt. made ON TIME. Beginning Jan 08 Citi began delaying statement mailing 5-8 days and shortening pyt. due date 4-6 days, thus effectively allowing ONLY 5-7 day pyt. window. Prefer paying by per. check, but now FORCED to make on-line pyts. What gives? Seems like a Citi-inspired SCAM requiring me to pay on-line or risk getting dinged $39 for late fees.Rip- Off?

Last year I had a high risk pregnancy, a preemature baby and suffered much time off work. Before this unfortunate turn of events, my credit score was over 700. I entered into a Debt Management Plan mainly because Sears Citibank Mastercard hiked my interest from 14% to 32% when I may my first partial payment (that was all I could pay - 1/2 the amount due).

I recently received a Notice of Change inTerms and Right to Opt Out letter from Citibank. It basically states that they are increasing my APR to 17.99% for purchances, cash advances and foreign purchases. Now I just got them to finally reduce my APR from 24.99% to 11.99% about 2 weeks prior. Although my history is considered somewhat short (2 years), I have never been late and always pay well above the min. due. each Month. I called asked why this was happening, but was advised there was no reason we are just increasing everyones APR.

I recieved a letter noting that in the event I defaulted or a payment was not made on time that my interest rate with rise to 23.99% or to a high of 28.99%. Though my balance was zero and I have never been late, I was so incensed at the tone of the letter which talked about additional fees for this and that. I feel that the credit card industry has been allowed to run wild. The banking industry in general. The consumer has no protections today. The government says it is going to do this or that about the current economic crisis and yet that bail our wall street and banks, and the consumers are left holding the bag.

I have been a citiNRI member for about 3 yrs. I have used their services on a monthly basis for past 3 yrs. They have some hiccups on and on. But, this time it is absolutely not acceptable. Normally my transfers takes 3-5 business days. It is now 7th day and it is very urgent and critical for me. But they are not able to locate the funds and not able to answer to my queries. within past 4 days I have spent abuot 15 hrs on the phone and we have got all kinds of irrelevant info. and multiple phones. They are just passing the buck and not accountable for providing right information at the right time to the clients. We feel bullied and helpless.

I called to close online savings account because the interest rate had gone down drastically.After transfering my call 3 times they took my phone number and said they would return my call but never did.I called again and finally was told that I would have to mail a request to close my account.They make it easy to put money into the account online but you can't close it online and make it very dificult for the consumer.

I called the Citibank to close one of my credit card that I have not used. I was told they will combine the credit on this account to another card that I use more often. Which is a good thing. I was happy. I received email the next day to confirm the changes from Citibank. In the email, my existing account number showing 3 times, only the first time the number was x out (like xxxx-xxxx-xxxx-1234), the other two times it displays all 16 digits. I don't think that is right. We have been advised to use the virtual number not the real credit card number on the Internet, never send credit number thru the email to protect ourselves. Why the bank will do thing like this? Is this a part of the Internet Security for them or for us?

Bill due 3/17/08. Sent payment 3/14/08,Citi says payment not received until 3/18/08. Because of Saint Patrick's day Citi is charging me the fees. For a $1200 bill I'm paying $63.88 for, at best, a matter of hours. I'm sorry for Citi's bad mortage losses and the Chinese bail out, but Citi now lost a customer that has been with the bank, in good standing, for 25 years.

Had stroke in March; 3 bills were more than 30 days late in June. Both Penneys and Mastercard agreed not to report problem after I explained what happened. I also talked to JJill (their credit card is issued through Citibank), which said it would not report the late payment. Last month I saw the late payment reported on my credit report. They not only deny I called last year, they refuse to remove the 30-day report until 2014.

i have been working with green path solutions to help pay my debts on 2 cards. citibank will not work with greenpath to lower the interest rates. my current rates are 28 and 24%. they constantly call me between 8-15 times a day, 7 days a week. i have asked then numerous times not to call me so many times per day. they have refused and on one occasion i was told that if i pay my bills they wouldn't have to call me. i am working with them to pay back balances and everytime i make a payment, they start calling me 2 or 3 days after the payment has been made. they call everyday asking for payment. do they really expect me to make a payment everyday?

This letter I sent Citibank sums up what I feel: My mother lived in Spain and had a few Citibank credit cards. She sadly passed away in November 2007, and since her death I have been hounded on a weekly basis by Citibank staff in Spain. Yes, I know she has debts, but everything is in hand with our Spanish lawyer. No matter how many times we have re-iterated that she is DEAD, we still get people from Citibank asking for her by name. Not only is this a distressing time for me, but I find it totally disgusting that although Citibank staff already have all of her details, including her death certificate, I have been constantly hounded for payment. To add insult to injury we still having to pay interest fees which have accrued since her death! My lawyer has been in constant touch with Citibank, and has pointed out to Citibank that NOTHING will be settled until her estate matters have been finalized and paid out. Not only has Citibank caused me a great deal of distress but this experience has taught me that Citibank is totally uncaring, harassing, and a despicable company to deal with.

Columbia House (DVDs and CDs) started charging my account without my permission. After getting nowhere with them because they only have automated customer service, I requested that CitiCard step in and prevent them from making fraudulent charges on my account. After two more fraudulent charges appeared, I asked that they close that account and send me a new card. Since then, five more charges from the same company have appeared on my bill -- thus putting me over my credit limit.

I have a personal loan with Citibank. They mail their statements out on the 15th of the month. I have to pay this bill by the 2nd or 3th of the next month.

They moved my due date to cause me to be late and give them the ability to charge a late fee and move my rate from 3.99 (for the life of the balance) to 24.44%. I have always paid electronically on the 24th. I believe they moved it to an earlier day on purpose as there is a rash of reports of Citibank doing this to many people. I want my rate back.

Originally they told me my first payment was due on 4/20. I received a statement on 2/19 stating that my first payment was due on 2/20. I called to have this fixed; they said that they had it noted in their system that a representative told me that my first payment was not due until 4/20, but because the invoice was already created that they could not change it. If I couldn't pay I would have to go into forbearance. Well, I requested the form to be faxed to me. They told me it would take one business day. I did not receive it. I called them back, and they told me that they would email me the form. I did not receive it again; then I called again, and they told me that they would fax the forbearance form to my work. I STILL DID NOT RECEIVE IT.

Freshman Loan - They refuse to removed parent as cosigner three years after graduation and three years of on-time payments. They claim I have to wait 4 years and then reapply for the loan! I have also requested auto withdrawal from my account 4 times, but they have never sent me the form. They claim I can put my loan in deferment (I have gone back for additional classes). I have never requested deferment, I want to pay it off. I'm sick to death of their games and want to get this resolved.

I reconsolidated my private student loan with Citibank. They disbursed the payoff amount to my previous lender on 1/30/08. I called Citibank to find out when my first payment would be due. They informed me that it would be due on 4/20/08. I received a notice in the mail on 2/19/08 stating that my first payment would be due on 2/20/08. I called Citibank stating that I was told other information. They had this noted in their system stating that I was told by a representative that my first payment would not be due until 4/20/08. I informed them that because I was given a false due date, I would not be able to pay my student loan this month. They told me that I would have to go into forbearance because once they issue an invoice, they cannot change the due date.

i have contacted citibank 8 times asking for my 2007 tax statement and get nothing but the runaround, can you help?

I was overcharged from Luxury corner. It was in July. The overcharges were $195.00, $195.00, $140.00. Citi cards credit me for $195.00, $195.00 but did not credit the $140.00. Instead they added $29.00 and $2.97 for late fees. I have been trying since july to have this sum of $171.00 but they keep telling me they already credited it.They took advantage of a refund I had from a company named bookin for $524.00 and deducted immediately the sum of $171.00. I tried again and again to have this sum credited to my account but nobody is helping me

I did not receive December statement; I received January's statement with a late fee, interest and over credit limit fee. I wrote letter explaining this, and the reply was that I had to pay the fees. I have always paid off my balance each month. The credit card is the Citibank Shell Mastercard.

Early this morning, I got a cash advance facility form from their office. Since I hadn't file any application form, I immediately called the office and spoke to Diana Candazo, (i asked her full name). I got agitated by the way she talked to me-as if she's talking to a kindergarten student. I know everything about credit cards and she told me that my son applied for me as his supplementary. Had she talked to me in a polite way I could have accepted the card, but instead I told her to cancel both my son and my card. I am in the insurance business and deal with various banks, I will not tolerate attitude of this kind.

I paid my December 2007 balance in increments, as money became available. I surpassed the minimum balance and made an additional payment and clicked on the wrong bank account. When I went back online to correct the error and pay again, it wouldn't let me because I paid my account too many times online. It resulted in a bounced check fee. Then Citibank froze my account. Afterward, I called to reinstate my account after being declined. She disagreed and told me it would continue to be frozen for use and online until I mailed in payment even though I had already paid well over my minimum for the month. Customer Service transferred me to another person (manager?) who listened to my situation for a minute and then immediately said he would reinstate it within 24 hours (no questions were asked). So I hung up satisfied that it was resolved. That DID not happen.

I paid my December 2007 balance in increments as money became available. I surpassed the minimum balance and made an additional payment and clicked on the wrong bank account. When I went back online to correct the error and pay again, it wouldn't let me because I paid my account too many times online. It resulted in a bounced check fee. Then Citibank froze my account. Afterward, I called to reinstate my account after being declined. They disagreed and told it would continue to be frozen for use and online and until I mailed in payment even though I had already paid well over my minimum for the month. Customer Service transferred me to another person (manager?) and he said he would reinstate it within 24 hours. So I hung up satisfied that it was resolved. That DID not happen. When I returned from my trip (chargeless) I called customer care and they said they wouldn't reinstate it due to a bank error. They did not call and inform me of this change of information. I had to find out when I called. I just received a notice saying they closed my account. I do not appreciate this treatment when I have been faithfully paying my bills all along.

My last payment on my truck loan cleared my account on January 7, 2008. Since that time I have been called by collectors and have faxed a copy of my canceled check three times to Citifinancial Auto. When calling back to confirm receipt, I have been told it was illegible and that I need to go to Kinkos. On the last occasion when I typed the check information on the cover fax, I was told I needed to write it in 1" high letters. I was told this when the recipient's name was typed. I have consistently requested to talk to the payment center so I can read off the check. They respond by telling me they can't take my word for it. I am not asking anyone to take my word for it. I am asking for folks to take the information so they can find out where they posted it. They don't listen, and with every comment they respond saying that I am doing something wrong.

This was the worst experience of my entire life. I was told I could defer my payments and go into forbearance if I could not afford to come up with the astronomical amount they wanted me to pay per month for undergrad loans. Instead I was told my forbearance period was up, and right before I tried to consolidate my private loans with Sallie Mae they would not postpone anything for me--not even for the month or two it takes to consolidate my loans. This company does not care what the situation is, and do not want to even try to help. I just kept being told if I didn't come up with the payment, I would default. What a way to treat our up-and-coming class of college graduates. The whole system is a joke, and I will never use Citibank for a single transaction the rest of my life.

My husband and I received an offer from Citibank on January 14 for a credit card. We are members of Upromise and the offer was for Upromise members. The offer promised 0% APR on balance transfers until 01/01/09 with no balance transfer fees. We applied for the cards, received them a week later on January 19. When we called to transfer our balance of our existing credit card we were told that the offer was 6.9% for 6 months and a 3% transfer balance fee. When my husband explained about the letter we received the agent claimed they knew nothing about this specific offer. We asked to speak to their supervisor and again he claimed he knew nothing about this offer. He implied that it was nothing that they sent out, as if we were making the whole thing up. I would like to take legal action with this company for doing a bait and switch tactic and would like to know if your department can do anything to assist in this matter.

We had opened this account to get new flooring and the deal was no interest, no payments until Jan 2009. We received the first bill and it says it's only until Decemeber 2008, so on Jan 5, 2008 we sent in the total amount due on the credit card of $7249.00. They have acknowledged they received the payment on Jan 9 2008, however it's still showing that we only have $2751 available. We received another bill showing it's still outstanding. When you call them, the machine comes back with received a payment in the amount of $7249 on Jan 9, 2008. We asked why they have not cleared the card out showing the available credit to be $10,000 (now let me remind you this is over ten days, so the account should be totally free and clear).

My fiance and I took out an equity line of credit for $50,000 at10%. We both have excellent credit. For the last 2 weeka, Citibank has been calling all day and into the evening. Tonight my fiance picked up and the rep explained it was a courtsey call. We wanted to know why we make payments and $1.00 is applied to principal while over $400 is applied to interest? She couldn't give us an answer, so she transfered us to Andrew. This was his excuse that our payment is due on the 14th, which we always get it before the due date, but he is telling us it has to be posted to the account before the next cycle is generated. We told him it is arriving DURING the cycle, why are we getting hammered with these outrages charges? We told him we have had other equity lines of credit and we were able to pay down the debt; at these rates we will continue to get buried by them. We told Andrew we will never do business with Citibank again.

Citibank says it paid Comcast back in July. Comcast says it never got the money. I fear I'll have to pay them both.

I took a personal loan out last year in the month of July, 2006, for which I used to pay $2719 as monthly EMI. I made total payment of $70,500 and closed the loan in month of July 2007, but they didn't update in their system. Because of that, every month my cheque was bouncing since I was not keeping sufficient money in my account and ICICI used to debit $250 for every cheque bounced which was happening twice or thrice times in a month for consecutive 4 months. Contacted ICICI for my refund since after continuous follow up with Citifinancial they gave me closure letter in the month of December. I visited ICICI along with the letter for reversal of my money that has been debited from my account, they clearly refused saying Citifinance will refund my money, but they (citi) also denied to refund my money, telling me since money was debited by the bank they will refund you. Inspite of making the entire payment and closing the loan amount, I paid excess amount for which no one is bothered since that is my hard earned money resulting in mental harrasment for getting unwanted calls from them 5 & 6 times a day.

I've been a cardholder of Citibank MC since 1993. I had good credit until several months ago. In August I experienced loss of income, family illness and death, and personal illness. Foreseeing financial disaster, as I had no work lined up and was compromised in crisis, I called my credit cards to establish payment programs, as I was unable to continue the amounts due at that time. Citibank was entirely unresponsive. In July they had charged me $85 for a membership fee which had not been included in original terms. From August 8th to today I initiated 13 conversations with representatives in their Customer Service, Collections, and All Stage Unit departments. No one offered any reprieve. I canceled auto payments, but they reactivated--bouncing. I was then charged for the returned payment. When the next one cleared, it caused my other checks to bounce, this, and other banking difficulties I'd been having, caused the bank to close my account.

Citibank seems to be scamming their credit cardholders as this practice happens monthly. I received my credit card statement yesterday (12/28) and noticed that my due date is 1/8. The closing date on my statement is 12/19, and I am not privy to when then actually sent it to me, as conveniently, there is never a postmark on their envelopes. This gives me a window to mail out a check of exactly 2 days for them to receive it by the 8th-- considering it took them 9 days to get it to me. It appears this is an intentional policy of Citi to trap its customers (victims) into late fees and finance charges. They claim a 20-day grace period that is really non-existent, and at the very least misleading.

A gasoline credit card was opened by someone other than myself during the time I was overseas on a military deployment. The company has refused to acknowledge that I was not the one who obtained the card. Citi bank purchased the collection from Texaco and I stated that the debt was a fraudulent item and that I paid it and asked that it be removed and that it is not longer an issue and to contact Texaco.

Citibank has never sent me a bill on time, and then when the payment is late they call and say that it is late. They are the worst institution I have ever encountered. They have never sent me a statement on time, and yet they want their payments on time. Please let them know that they are very unprofessional people,

Transaction of payoff BALANCE for Total:$6000.00 was made, and my account with Hoovers furniture- Citi financial was closed on July 7, 2007. On October, 28, 2007 my account REOPENED for additional charge for two chairs! A table/ with 6 chairs for $659.84 had been included, already in payoff balance. Why did my closed account re-opened on October 28, 2007 by Citi financial, with no notice and without my permission? How did Citi financial, after three months, with Payoff balance and my account closed with Hoovers furniture bill me $200.34 for additional chairs?

I have been a CitiBusiness Card customer for 2 years and used the card to create new Small Business. I have never been late on a payment, no missed payments, usually paid 2 to 4 times minimum.

I worked through my bank, Bank of America, and could not understand the name of the person I spoke with because English was not her first language. After I paid off a balance of over $1,000 last month, they claimed it was received too late and charged me $39.00 late fee and $12.08 interest. I have had that card since 1984 and today it was cancelled because they refused to cancel the interest fee. I paid on time but because of the lag time between B of A and Citibank they expected me to pay the difference. I am going to visit their bank tomorrow and tell them how happy the person was who cancelled my account.

I made a complaint respectfully to a branch manager of Citibank. As a result of this, she has been closing my accounts, treating me as if she might call call other banks to tell them I am doing fraud, which is not true. I also sumitted an application to have credit and she called the underwritter to have a negative decision.;

I was charged by an Internet Dating Service and disputed the charges. The company responded by showing log-ons that occured as they had initiated the contact with me, not me with them asking me to log on. I again disputed the charges as not authorized by me. I called Citi Bank several times, but they have not resolved the dispute and continue to add on finance charges and the like to what were a couple of charges for $24.95 bringing the bill to over $500.

I initiated a international wire transfer with Citibank on November 8, 2007 in the amount of $1000; I was told it would take 5-7 business days. I called at least 9 times to follow up on the status. Each time not only was I on the phone for a minimum of 45 minutes but I was told to wait a few more days. On the 23rd I called again and was told that they would place a trace but that is could take up to 2 weeks, and was told the only other option would be to stop the check and reissue a new one, but that would take longer. I asked the representative to place the trace at the time. Today I confirm with the transfer recipient and he had still not received the funds.

I made a payment of $1,000 to Citibank on November 15, 2007. The money was cleared through my bank and deducted one day later. On 19 November, I called Citibank and asked why they deducted money from my account but still had not applied it to my balance. They informed me that they wait two business days to do so and that my payment would post at midnight EST November 19. As of November 20, this still has not happened. Thus, my money was deducted from my bank account and not applied to my loan balance until at least 5 days later, which allows Citibank to continue to charge me interest.

i applied for a Citibank gold card and received it but with wrong photograph. This card was invalid from its issuing date, and I never used this card. Still, monthly statements have been continuously sent by Citibank despite my informing them several times and asking them to close the account. The statements are showing an increasing balance for me to pay, which is wrong.

In June 2007, I received a flier along with my monthly statement that if I use my Debit Card for $90, connected with my Citibank EZ checking account, I will get back $30 back as rewards in 3 denominations of $15, $10 and $5. I spent $90 from my Debit card during the month of June. When repeatedly following up on the rewards in the months of September and October, 2007, I was told that there was no such offer that Citibank is aware of and they can't give me my rewards earned. On 10/24 I noticed that my account has been credited with $15. When I inquired with customer service about this credit, I was told that this was the rewards credit. I feel quite helpless and will like to know what options can I pursue at the moment.

Citibank sent me a useable MasterCard in the mail without my application or request! Then I had to call a phone number, where they ask my social security number to close the account! In this day of credit card fraud, mail stealing and stolen information no lending institution should be just sending out unsolicited credit cards. It could have been accessed in a dozen ways and I would not even know about it! WHY are the regulators still letting credit card companies get away with that? I have been in collections for 30 years and I know how easy it is for a consumer to get stuck with a debt they did not creat because of careless credit card companies.

I open an Ultimate Savings Account about 8 months ago with CitiBank. I was not interested in checks. They did send me a ATM card which I had no real interest in and put aside. Recently I wanted to log on to the website. I did not recall my user id or password. I figured I could call, confirm some info and be on my way. It was 1 AM so unfortunately I got India. I went through several service reps with difficulty understanding, but the end result was that without my ATM card and number, they could not help me! So I guess if you lose your ATM card, Citibank holds your money forever. According to their customer service people, the ATM card is the only way to confirm your identity.

My mother's Citibank credit card has a $199 charge from MWI Essentials. She told Citibank that she did not buy or order or even know what this company sold. Over time we thought it was taken care of, but they sent her name to a collection agency and said they were going to take her to court. She is in her late 70's with medical problems. Before this charge appeared this account had a zero balance. I now to hear Citibank is the one that gave MWI Essentials the names and account numbers of their customers. My mother's credit has been destroyed by this.

On October 26, 2007, I received by mail a Citi Mastercard allegedly replacing a Macy's card issued by Department Stores National Bank. I have never opened an account with Macy's and do not plan on doing so. Citibank shows me having opened an account, though with a zero balance, which I did not authorize and will not be responsible for. I called Citibank and advised that I did not open this account nor do I want such an account. They informed me that they will close the account and would follow it up with a letter advising me that it was closed by me on this day. I asked for a letter stating that the account was not authorized by me in the first place; they refused to do so. These companies should not be able to arbitrarily open accounts on consumers without prior authorization by the consumer.

I was sent a Citibank MasterCard (to an old address in a different state) in October of 2007 with credit line of $7000. I did not apply for this card but was told in the accompanying letter that it replaced my Macy's card. I have never had a Macy's Card. There is no Macy's listed on my credit report (as of October 2007) however Citibank IS on there. I tried to cancel the card with the number provided in the letter, but it was not canceled. I had to call customer service who determined that it was in fact still active and assured me that it is now closed. I will call again in a week to make sure it really is this time.

Citibank canceled my 23-year-old credit card with Macy's replacing it with a Mastercard without my consent. My perfect credit history of 23 years is now gone. They are being deceptive in their practice of switching cards without consent.

I transferred a balance onto my Citiband credit card was was charged a $500 balance transfer fee!! This is unacceptable and despicable behavior by a credit card company. Are their practices not being monitored by ANYONE?

Citi Bank recently mailed me a MasterCard, complete with my name, expiration date 7/10, credit line of $8000 and cash limit of $2000. My complaint is I did not request this card and never filled out any forms for this card. At first I worried that someone had used my personal information to request the card, but then I noticed the message that reads: If you do not want the CitMasterCard, call 800-432-0282 and we will close your account . How dare they send me an unrequested credit card in the mail, and then tell me I have to call if I want to cancel! With all the identity and credit card theft today, how can a bank do this? This is wrong and dangerous!

I had a passbook savings account with California Federal Bank. CitiBank acquired CalFed in the fall of 2003. In the spring of 2007, I learned that sometime in 2004, CitiBank starting charging my account a monthly fee of $6.50. I was never notified of the change in terms. I never received statements from CitiBank.

I received loans through Citibank all four years of college. After college, I had the loans in deferment until I could find a job to afford to pay for them. They informed me that I would be billed for the interest. However, they just sent a notice of loan adjustment and tacked on the interest to the principal balance.

I was told that my balance transfers would remain at 2.99 and 4.99 for the life of the balance. Low and behold, suddenly I looked like a risk to Citibank and my rates were immediately raised up to 23.90% and then finally to 32.24%. I was unsuccessful in reaching any customer service rep or account supervisor who cared one hoot that I had been a long-term customer and had never missed a payment.

On February 15, 2007 I received (3) stop payment notices in the mail that I did not authorize. On February 17, 2007 I received (1) additional unauthorized stop payment in the mail. So I call the 1 800 number spoke to a customer rep to try to see what's going on. I explained that I did not authorize these stop payments and I need to know why this has happened. He suggested that I go to my local branch and ask to speak to the branch manager. I did as suggested and I explained this whole story to the branch manager, Ms. Sanchez. She in turn tells me that I did indeed authorize these stop payments because some of my check numbers from 1994, (13) years ago are surfacing again and it is in our system to issue a stop payment when they surface. tried to convince this woman that this is an error on Citybank and they should help me clear all this up with the four creditors involved. She told me that she is sure that Citibank sent me notices letting me know that these checks are still out there somewhere. Recently I opened a small savings account for one of our former foster children. On the day I opened her account as her custodian, all of my accounts social security number were accidently changed from mine to the litlte girls. I discovered this by accident when I called the 1 800 number one day and a live person told me you have successfully completed the automated portion but we need more information so they wanted my social security number. I was told to go to the branch and get it corrected. Of course, I went to the same branch where I opened the account. Right away they started to pass the buck and said to us, you need to go to your home branch. We told them but the account was opened here why do we have to go back over there? We did, the error was corrected, and the home branch told us that the other branch could have fixed the problem but they flately refused. I am going to continue to persue this matter with Citibank. I am not letting this get by me. Citibank has yet to prove to us that we requested any stop payments on any checks in 2007. They won't show me anything in writing, they have no recorded phone conversations with me or my husband requesting this to be done nor do they have any confirmations that they issued to us to support these stop payment requests. I have asked for their help and they have out right refused to cooperate so that is why we are filing this complaint.

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Nearly two months , three certified letters and over a dozen telephone calls just to close out a certificate of deposit with CitiBank ! And to add insult to injury my check with my funds had a stop payment put on it and another check was mailed out yesterday ! I hope the second check clears !

I have a Citibank Simplicity card. The selling point of the card was that if you make a charge during any period, they will waive the late fee if you make a purchase.

I am a Citibank customer for 20 years, in good standing. Last week, Citibank decided to close all my accounts, and refused to tell me why.

I was in China for the past three weeks. A few days after reaching Beijing I took @ $ 3000 from the Citibank ATM. My assistant then tried to make a transfer from one of my accounts, and discovered that all of my Citi accounts had been frozen as an anti-fraud precaution in view of the unusual withdrawal -- no notice to me. I went to the Citi office in Bj where we called the anti-fraud squad. They then asked me detailed questions, beyond mother's maiden name, like when was my last deposit and in what amount. I explained that I don't handle these matters, that I was 9000 miles from my records, but to no avail.

Unauthorized monies was taken from my account. I was called a liar and was told it was my fault that the monies was taken. I had a death in the family and was told I was lucky if I received any "insurance monies." I have never been treated by any business like this. I was taken out of work by a physician for health problems and my payments got behind. I have continued to make payments to the best of my ability. At one time I was told that my money would not be accepted because it was not the amount they asked for.

Opened new account that has been blocked for the last 2 months. Customer service reps cant tell me why it is blocked they keep saying the will remove the block but it never happens.

This financial institution "hold" the money I depost, because they said that something happend with the "address". They do not give me other explanation. This situation still the same since 01/20/06.

I opened an account online,and it took them three weeks to process my signature card to validate my account. Then I was sent an ATM card,and a pin number and the pin number wouldn't work,so another pin was issued. That pin also wouldn't work,so there sits $300.00 of my money that I have no access to because the nearest bank is 4 states away. I had to call customer service 18 times to be told something different each time.

Citicard's office hours are listed as 7am-7pm M-T CST, but no one seems to be taking calls? It is 4:30 PM EST on Wednesday; why aren't they open?

Upon receipt of my dispute, Citi Financial offered to credit the account for 50% of those charges, leaving approximately $350 outstanding on the account. I have written several letters but they have no intention of removing these charges from the account. I have spotless credit but have no intention of paying this bill which will blemish my credit record.

I signed a lease through my company to lease a printer for 36 months. The payments were $125.38 per month. July was my last payment. The price of the printer was $4000. When I called Citicorp to find the buyout price, they sent me a price of $2714.54. Most leases charge 10% of the purchase price or $1. They said because I did not cancel the lease between 90 and 180 days before the end of the lease, they automatically renewed it for another year.

Late last summer we purhcased approx. $2300 worth of furniture from United Buy and Sell Furniiture Store. We were advised that our payments would be around $60.00 per month. We are making regular monthly payments, but the interest CitiFinance is charging is approximately $52.00 per month. This interest rate will apparently come down when the principal of the loan goes down. This is highway robbery.