Citibank Reviews

Received a call from Citibank on Monday stating I had a past due amount. I told the person how can I have a past due when I never received the merchandise and I never received a statement. He said he would send me a statement in the mail and suggested to speak to the persons who's sold me the merchandise and see if I could handle it and I needed help to call back. Yesterday I went to the store and I was very upset and I told him I didn't want anything because they didn't deliver my merchandise on the date promise. So the manager gave me a credit around three hundred twenty three dollars and 66 cents. I have a copy of the form credit back to your Citibank. So I called and spoke to Steve which very nice a polite gentleman and explained everything to him so then I asked to speak to a manager which I was on hold for about 10 mins.

I received a flyer from Citibank in May 2016 which said if I open a checking account with 50,000 deposit in 30 days, I would receive $400 cash after 90 days. Okay. I was very happy and drove to the local branch (River Forest, IL). The private banker seems nice and said I was qualified for the promotion. At that time I brought up one concern that the flyer was with my husband's name not mine. The banker said it was OK as long as my husband and I shared the same home address. And then she ran into some issues when opened a new account for me and asked her co-worker to help her out.

I have never experienced a worst customer service department in my life. On 3 occasions with 3 different representatives, the results were the same. All were rude and less than knowledgeable to satisfy my request. Citibank suspected fraud and froze my card. I attempted twice to explain that they were indeed my charges. Even after answering all of the security questions correctly, calling from the number on record, and answering every other question that was asked, I was told they had to contact a relative to verify it was indeed me.

This is a review regarding Citi® Double Cash Card. I was enticed to apply because of their 2% rewards system. I am very dissatisfied on how they treated my application. I applied and I got denied my first time to their lack of proper credit check. So I followed up and they ran a second check to confirm my proper credit and they approved my application. This is not where the nightmare begins. So the usual process they notify you that you have been approved blah blah blah then send you a letter via mail that your card is on the way and explains on what you can do with the new card to get you all hyped up.

I have been using a Citibank Credit Card in India and have been charged Interest most of the times in my monthly statement. The basis of Interest calculation was incorrect and this has resulted in a huge revenue for the bank. Consumers are being looted by this bank using this incorrect calculations. I recommend you to avoid opting for this card and existing users, please be careful with this bank. You might be getting into the web of fraud. BEWARE.

We opened a business checking account last December. In early February, I received an email from CitiBank that they are reviewing our account and need to talk us. I called the number but I always got a voice mail. Then I called CitiBank 800 number, they confirmed the letter was from their employee and tried to connect me with that employee, but reached his voicemail again. Then customer service at 800 number said they will email this guy and his team to request them to call me back, they never did. So I thought maybe it's resolved somehow.

As long standing customers, we put a $6,500 balance on our CitiCard in Dec (new roof)... We made a payment of $1,500 in Jan; $2,000 payment in Feb; $2,000 in March. The March payment was due March 16. We mailed our check on March 10. Citi is charging us a late fee of $25 because they did not receive the check until March 20 (which they consider 4 days late). I spoke to Citi and reminded them that there was a blizzard in the entire midwest which could account for why they may have received the check a whole 4 days late. I asked them to review our excellent credit history and to waive this fee as we considered it an insult. They refused and were happy to give me the name of the CitiCard President. I will be writing to that President to let me know exactly why Citi lost an excellent customer.

I was a Citibank card member for over 22 years. I for the first time ever was considered late for a payment to Citibank. I called customer service to explain I had sent out payments to other institutions on the same day and my payments made it to them on time. I explained that the post office here is sometime not the most reliable. They would not give me the right time of day. I was transferred to another agent and the same answer. You would think for being a loyal customer for all those years, it would carry some weight. So I decided to apply for another credit card and was accepted without reservation. So do yourself a favor, don't bother with Citibank, they are heartless.

I had a dispute with Priceline regarding a refusal to honor their price guarantee. Citibank required me to send a letter rather than taking a verbal report. Then they said they never received the letter. Finally after a month, despite solid evidence that the merchant was wrong, they ruled in their favor. Citibank does not support its customers. I will never use a Citibank card again -- Chase Visa, American Express, and Master Card are all better choices.

Second Error - "Cancelling my Balance transfer request without my permission and breaching the contract and Identify ". This identity theft by CITIBANK. Requesting you to please looking into this matter as I did not get any help from the Customer service agents or supervisor Jeff. Call dates 1st call to request balance transfer was 03/12/2017 time 2.41. Call lasted 7 minutes 1 sec. 2nd call to to inquire if fund were transferred to my checking account was on 03/15/2017 (3 minutes 57 sec). 3rd call 03/16/2017 again asking for an update, I was told I was a check payment and I will get it next thursday 23rd march 2017.

I will be paying off and canceling this account! Horrible service. Customer agents that you cannot understand, that are not from this country. The call centers are located overseas. I called because I received a late fee when in actuality I made my payment early. I guess I made it too early to stay current. I often make 2 or 3 monthly payments. But they would not reverse this fee of $35.00!!! Even though that month I had made 2 payments. It doesn't make any sense. Im done with them. Horrible customer service. Their "highest" manager said that they are "CRACKING DOWN" on late fees and wouldn't even consider reversing mine even though I make multiple monthly payments almost every month! Shame on Citi!

This place doesn't respect its employees and it doesn't look out for its customers best interest. It charges ridiculous fees and does not respond to investigations in a timely manner. The employees are outsourced, work from home, are underpaid and abused verbally by both customers and management. Unless the clients accounts are Citigold Citi doesn't care for them. The company owes me money and for over a month they have given me nothing but excuses, like "the employee that was supposed to take care of it has been out sick." "Sorry he didn't call you back in a week to give you the status." The company denies employees their vacations and at times even their well deserved raise due to low funds they say. I could go on all day but if you work or bank with them you will be nothing but sorry.

Citibank did not contact me by email or telephone about making my money inactive. Just by chance I have call from a salesperson of bank who try to sell me a loan. She casually told me that if I know that my 50K will go in a few weeks to government if I will not make my accounts active. I never knew about such a law that I have to do transaction to my saving or interest accounts each 2 years. Otherwise money from accounts go to government. It made me feel very terrified that bank did not even bother to notify me. Please be careful with this bank.

Got a pre-approval for a diamond preferred credit card sent to me. My credit score is pretty good at 765 and have never been late on a payment, this is not my only card. I have several other cards for several years, and got denied from this bank. Reasoning of the bank says I got denied for not having an invitation... Which Citibank had sent to me, I had the account invitation number and everything. Will never have business with this bank and would never recommend them to anyone. I'd give them no stars if it would let me.

I called Citibank to get my final payoff balance amount. I paid the balance, in full, based on what the customer service rep told me my TOTAL balance was. She took my payment, then I CLOSED THE ACCOUNT. She confirmed that my account was closed. Today, Sunday morning, I received a call that I owe $95, that is in collection, for a $16 interest fee they charged me after the account was closed. The reason for the interest was because I paid my account in the BEGINNING of the month, and they charge interest for that month, at the END of the month. They charged me the $16 in interest and emailed me a bill. I never saw the email because that email account is closed.

This is going to take some time to read. I will try to sum it up. Approx on May 2016 (don't remember exactly, but around it) I was being informed by the Citi alert about a suspicious transaction on my debit card on internet for a website (AliExpress), asking me to get in touch immediately. Well, I did it via phone, confirmed with a kind attendant and ordered a new card to be sent over to me, and blocked my card. It should be perfect, but since then, my life became a hell. Amid all the attempts to get the new card, I spoke to several attendants and the so-called SUPERVISORS WHO WOULD TAKE CARE OF IT FOR ME (as they say), but I have not receive the card yet.

Applied online, opened account, received debit card account number and PIN for ATM. Deposited check at ATM machine. Check cleared. When I went to get some cash the card was blocked. I tried to get gas. My card was blocked. No access to my own money. I called and the customer service agent told me I would have to wait 2 days as it was a weekend and that department isn't open til Monday at 8am. That she would not help me. I waited til such time and then was told I have to fax or mail proof of address. Okay so I have no problem doing so. I understand these organizations need to protect against fraud etc... However what I do have a problem with is Citibank taking my paycheck and then illegally blocking me from accessing it. Needless to say I will be closing this account as soon as I can get all my money out.

I deposited money in my Citibank savings account the first week of January 2017. In mid January I attempted to withdraw the money and close the account. I was told the action was complete and the check would be mailed. When I did not receive the check I call Citibank again. Citibank stated the account was inactive. Citi stated that they could not close an inactive account.

Misleading advertising. Citibank had a poster for a $400 bonus with stipulations.

On December 25 I made a payment to my credit card for $9,200 at an atm machine in Coral Gables, FL. The machine reported an error and credited me for $12,000! Then two weeks later it reversed $5,700 of that so I am now short $2,500. I called the number on the back of my card 11 times for lengthy calls, mostly to India, spoke to a manager at the branch who said they are not responsible because it is a drive-through not a branch atm, but nobody will investigate or fix the problem! At one point I was "refunded" $2,800 but then this was taken out of my card! All someone has to do is check the atm and see that it has $2,500 extra cash but the call center managers they can't check an atm and the branch says it isn't their atm!!! I have been a client for 27 years and am being robbed $2,500 by Citibank!

I am a customer with Citibank NA in Aventura Fl. My checking account was hacked and my balance is in the negative. They are telling me a check bounced when in fact I have proof it did not. I want a respond. Banks are very dishonest here in Florida. Going online does not help at all. To consumers affairs.

I was double charged from the hospital 11/21/2016. I had called the 1800 number to have it checked out. I went to the doctor on Dec 2nd. I was very very sick. I used my debit card and was told I would not work. I went directly to my Citibank on 17th St in Costa Mesa. I talked with the clerk and told I will probably need to talk with the manager. He came to us. He looked at my account and said that it was frozen because of fraud. He said yes and nothing he could do. I said “How am I suppose to pay my bills?” He said I can take out any amount of money I wanted to. I said “What about my online bills?” He said "I am sorry." nothing he could do! I left again and went to my car and turned it on and then off.

I filed a dispute in Dec. of 2016 for a charge online at HSN which was canceled. The dispute was processed and I received a temp credit. 2 months later, I received notice from Citi that they reversed credit because HSN responded by stating I placed the order. NO KIDDING, in order to cancel, I had to have first placed the order. Citi then asked me for a cancellation notice or credit "slip" from HSN. I sent them an email from HSN saying they were refunding amount in full. Citi said, "NOPE not good enough," I needed a store credit slip. HUH, HSN does not have a store. They are an online vendor.

A new debit card was issued and sent to my old address as on their register. Not responding to Citi, I was blocked from my accounts online. This I don't blame them. But, as directed by several Citi representatives I sent a registered, notarized letter requesting a change of address so that a new debit card could be sent to the present address, which also happens to be the address where I receive Citi credit cards and mail. Now this was early October and I still haven't received my debit card. I called Citi (San Antonio, TX) at least 10 times since then: First time they said they never received my notarized letter, I provided them with UPS documental proof of delivery, including the name of the one who signed for the letter. I sent a second notarized letter then started a series of Citibank claims that they sent the card but it keeps being sent back as undeliverable.

Our non-profit organization received a letter that threatened to close our account at Citibank. This account was crucial for our international organization to move funds to our various programs throughout the world. I immediately called our "relationship manager" who was on leave. Her voicemail referred me to her back-up, who assured me that he would resolve the issue upon her return. Unfortunately he did nothing and the account was closed. I then visited the local branch to determine the issue and reset the account. The branch staff were finally successful in getting our "relationship manager" to call us back. We had called her numerous times with no response.

After the hassle to open a personal saving account, only then I knew that Citibank has no debit card service for online shopping, how disappointed!!! Luckily the information came by just before I filled up the form to open the account. Why that you offer credit shopping facility but not debit banking facility? Not profitable much?

I needed to have Citi contact my mother since my cell phone was under her name for our family plan. They could not directly verify my phone by sending me a text/calling. This is the standard practice for Discover, AMEX, and Chase. I don't understand why I needed to spend 30 min on the phone with 2 different representatives to do this. Neither my Google phone number, work cell phone, or my fiance's cell phone numbers were acceptable.

I don't normally leave reviews, but my experience with Citibank warrants a word or two. In less than a year, my identity has been stolen two times. Each time, my American Express card was compromised. The first time, last summer, the thieves charged close to $2,000. The second time, just a few days ago, $6,000 was stolen. There is something very wrong here. These thefts have cost hours and hours of my time in replacing cards, working with the Fraud Department, closing and reopening multiple accounts that were linked to the cards, and extensive time spent on the phone going through the automated calling system, getting transferred from one operator to another, and trying to decipher very thick accents.

I opened a Best Buy credit card about almost two years ago. At this time now I have made some purchases like a TV, gaming system, etc.. I got a letter the other day saying they decided to close my account! When I called the guy on the phone was very rude and said they can close whenever they want to because they are the bank. Why did they decide to wait until I made these purchases to close my account. My credit score hasn't changed that much. So Citibank is the worst bank I've ever had to work with, for that reason I will not be dealing with Best Buy either until they decide to go with a different bank!!! DONT OPEN AN ACCOUNT WITH CITIBANK.

I opened up an account with Citibank two weeks ago online. Sent my information to them and transfer money into the account. I went to get money out of my account and was told my account was blocked because I needed to provide them with my ID. I asked if I could go to the branch to give them my ID I was told no. I must mail or fax my ID to them. So I faxed it twice and they called me telling me that they are unable to read the ID.

I have had several Citibank accounts for nearly 30 years and have been using their online services for around 10 years. When I recently attempted to add a recurring payment for health insurance I repeatedly received a message saying there was a "Temporary Delay" implying the site had difficulties. After retrying numerous times over 4 days, I contacted their support and was told there were no problems with their website. They stated the problem was either that I didn't clear my cache or was using an unsupported browser.

$25 late fee and $2.15 interest charge -- Evidently my payment in full of $169 was two days late because of the weekend. They refused to reimburse the fee and gouged me interest at 16.49%. How can they do that when they borrow money from the Feds at near zero and we bailed the banks out not long ago? I almost always pay in full, have a very high credit score, and they say there is nothing they can do because my bank screwed up and it's not their fault. I like Capital One, etc. much more so will stop using my Citi card.

I received an email from Citibank to say I had a check refused due to lack of funds. I live in England and opened an account with them in September 2015 while in Los Angeles due to my mother's death. I used the account once to wire some funds to my UK bank, so I was very concerned that a check was written against my account. Upon ringing Citi bank I explained I didn't have any bank checks. I have spoken to 3 to 4 service advisors and 3 managers to resolve my issue. I found out someone wrote a check and got cash from my account. Having been successful they wrote another for the same amount. That's when it bounced. I viewed the checks online on account details. They were company checks without my name on them. Plus where shows pay to the order of, it was blank!

CitiBank took over American Express's credit card in July 2016. CitiBank can keep calling 3 or 4 times a day but when you call back the number, you can't speak to anyone but an automated person. This goes on for months and when you can finally shut off your home phone because of the annoying calls. Then you get from calls from the company (Alltran a collection company that Citi Bank hires) on your cell phone. The person on the phone calls and asked the person they're looking for and you respond to them and say "have you sent a letter to that person in the mail". The collection company person said "OK" and hung up. A letter came in the mail finally.

I have the American Airlines MasterCard with a $450 annual fee. The AA lounges have turned to be lame in maintenance and quality of service provided. None of my complaints was ever resolved. I recently started a dispute with a merchant in Argentina. Only one week after that Citibank credits my account the full amount was charged again with no previous explanation or notification. At the same time that I start to deal with the dispute department from Citibank, my card is blocked for use overseas. Citibank failed to assist me with this problem and I'm still unable to use my card.

My husband and I were U.S. Airlines mastercard holders for at least 5 years. When American Airlines merged with U.S. Air our credit cards were changed. We received new cards from Citibank. Apparently, my husband owed $23.00 on his old card. Never knew about it. Never received an email or a letter until Citibank sent him to a credit agency. His credit rating is 830. We spend an average amount of $5,000 per month and paid the card in full each month. Citibank would not waive the $23.00 fee which we were unaware of. We have cancelled all of our cards with Citibank and will never do business with them again. I am happy we found this out now.

I do not have a problem paying my bills, yet somehow Citibank comes up with ways to miraculously lose my payments! (And of course they never tell me about it until after the late charge is already in place.) I have banked with them for years and it wasn't until they took over my Best Buy card (previously managed by Chase Bank with no issues by the way) that I started experiencing problems. First problem: They refuse to combine my personal account with my Best Buy Card. Every other bank seems to have the ability to manage the store cards and personal cards from the same account, but not this one. Second problem: I set up auto-pay and they wait until 33 days later to send me any sort of notification that the payment didn't go through.

I need a letter from Citibank saying it's your fault why none of my bills are getting paid because of this block you have on my checking account that nobody can remove, unless I come into the branch I started at and that is in Freeport New York. I did 20 years ago. Now I live in Tampa Florida 13 years. I am on Dialysis 3 times a week. I get around on a scooter. I am 68 years old. My Husband Nick is 73 years old. Are you trying to kill us by hold our only livelihood. HOSTAGE our social security checks pension and retirement money does not even add up to 2000 dollars. Why us. I going to try my best to get this one the news. What would you do if this was you or your parents?

I hold a non resident ordinary (NRO) and non-resident external (NRE) accounts with Citibank over more than a decade. My experience with these accounts is that they are difficult to make deposits into and even more to get any kind of money out. I have struggles with problem after problem and my conversations with a remote help desk are filled with placatory bromides from the staff and readings from standard customer scripts. I am fed up with trying to get the things one does in the US normally with Citibank NRI services.

I had two accounts with Citibank. One was with Expedia for travel purposes, and the other was by default Costco. I have never had a problem paying my bills. They have always been paid on time, in full. Until this year! The first time was with my Costco card. I was first called by Citibank saying I never paid my June bill. Which I had because at the time it was still with American Express. There was a late charge added, of course by Citibank. I told them it was paid, and through American Express. I had even received an email and letter stating I didn't have to pay, but did anyway. Then, it turned into I didn't pay July, then August, then September.

Checked CrediWise as I do monthly and saw a surprise balance for an old Citi card that I no longer use. I called Citi for help and was told that balance was so high it exceeded the limit. Instead of helping or transferring me to the fraud dept, they transferred me to a collection agency! I've been a customer for 18 years and my credit score is 827. They basically will not help in any way.

I had to recently contact Citibank because fraud protection was preventing me from making a large purchase. I called, selected English as my language, and was connected to a representative. She asked my name, and after I said it, she asked what language I spoke. What?? I was surprised and offended. Did she ask because my last name is Asian, and my first name, while not unheard of, is not that common? No customer service representative has ever asked me what language I spoke. Why didn't she wait for me to speak more words before she making the assumption that I might not speak English. I was born in the United States, and have no accent, unless it's a California one.

They claim that you "signed up" for paperless... When intuitively it is known that these "informed consents" to paperless are sneakily embedded into the website so that you believe you're clicking "next" because you have a life and the world does not revolve around spending time on a friggin' sillibank website... And, of course, you've SIGNED up for their paperless service. Then, you receive no paper bill, miss your payment, and they charge you a late fee. After 15 years of being a customer, I became a cursetomer today... Closed account today because being upset is really no way to spend a holiday. Can't wait to get the class action settlement statement in the mail for this business practice in a couple of years...

So I was very happy when my husband was approved by Citibank. Cash is a little low this Christmas and they were offering 0 Apr for 18 months. Seemed like a God send. Approval was a little over 6 thousand. He gave me a 2 thousand limit for Christmas figuring we could have it paid within three months. Well Christmas hopes shattered. I went online to get started, made my purchases at Walmart, Kmart, went to check out at Toys R us and my card was locked. Understandably. It is a new card and I was making a lot of purchases. SO THEY CALLED MY HUSBAND. He verified I was Christmas shopping and everything was fine. They said they would unlock the card. We repeated this process no less than 6 frigging times yesterday what a nightmare and the card is still locked.

I have a Citibank account in US and I came to India for vacation and I lost the card. I raised to block it and they blocked it...raised a request to provide replacement card. I provided the card to my India address (due to missing address line it got delayed and somehow I got it). Though they didn't provide any alert or information or notification regarding anything that it has been sent or regarding the tracking no. But they send me the card with same no and which is not able to activate, hence they suggested to reorder and now after 4 days they mentioned the country name wrongly and hence courier is not sent. No notification regarding that. When I called them for tracking no. they are saying this. I finally after long now again reorder. Agents are taking more time to do it even though it is ending in wrong information update.

Scam-Fraud Citibank - Account Opening. After being a loyal customer for 15 years, CitiBank (Lake Success, NY Branch) forced me to open a Savings account mentioning that I can earn up to 10 times of an interest which can come down to $400 a month. They intentionally hid the information that $400 is ONE TIME only. Not a recurring interest! The day was a very important day for me in my life not having a single minute to waste. The Rep Rosy ** of that branch kept on saying it would only take 10 minutes. It took over an hour as she said the system was slow not keeping my other commitment of my 9 year old son, not attending a Good Bye party. When I saw I only got $1 interest, I called the 1800 No. They said it is only one time $400, that I can earn after 6 months!

I have had the absolute worst experience with Citibank and their customer service department. I ordered a credit card and was notified via e-mail it was returned. The e-mail stated I needed to log on to my account to correct my address. I was unable to do so because I never received my card, therefore couldn't create an account. I called customer service and expected to simply verify my address so my card could be resent. However, when speaking to the man 'helping' me, he asked to verify my security word.

I had a mortgage account with Citibank. I paid it off and have some credit with Citibank. I am waiting for last 4 months to get back my money. Every time I call them, they reassure me that you will get a cheque or answers like 'you will be contacted in 24 hours'. In fact they never did. I am calling them again and again to get my own money. After keeping me on hold for long long times, every time a new person give me same answer. Citibank is highly disappointing and the worst bank. Don't ever go to them if you do not want mental stress.

Why are banks allowed to charge outrageous overdraft or insufficient charges when they don't even pay for the item that is presented? Citibank is not covering for the presented item anyway, why can they be allowed to charge $34 per day or per transaction? My auto car insurance was presented for payment. I didn't have enough in my account, therefore, Citibank charged me $68. I paid my auto insurance directly so it would not be presented to my bank again. Regardless of my efforts to avoid anymore insufficient charges, Citibank kept charging me $34 even though they didn't pay my car insurance for me. I called Citibank to inform them that I'm having financial problems for I've been looking for work and every penny counts to me at this very difficult time. I pleaded that they reverse the $204 they charged me in November alone. Citibank said NO, and to look at my agreement with their bank.

Made a purchase using their store purchase only, credit card. The purchase didn't even amount to fifty dollars. But I ended up being late making the payment, and that's when it started. They would call my house four to six times a day, and never leave a message, and if someone answered, they'd just hang up. They did this seven days a week.

I called in trying to simply report my card lost. The lady on the other end had could not understand me and I could barely understand her. A phone call that should have taken only 3 minutes took 25. Not only was there a horrible lack of communication and understanding but the lady became very short and rude with me. I am going to be canceling my account with Citibank because this is just one of the many times that they have been difficult to work with.

So I decided to help others by sharing my experience. I have a professional account with Citibank. Their ATM never works and it's a pain to deposit checks. Their app is the only one on the market that doesn’t do remote check deposit. Today I realized a fraudulent transaction was posted on my account. Called them. The CSR was rude and obviously hates his job. Was almost treated like a criminal. Their system failed to contact me to alert me... major security breach. Their website is very convoluted and not user- friendly. I already opened accounts at other banks, ready to close Citibank. Yes ...even Bank of America is better. Overall unacceptable experience.

My mother recently passed away. She had many debts in her name, but Citi is the only one who felt the need to call 3 times a day, every single day. All they ask for is her by name, when you tell them that you aren't her they immediately hang up. I finally got a word in that she had passed, and they asked for a spouse. I told them that she was divorced, and again an immediate disconnect. Nevermind that they are speaking directly to the executor of the estate. How do they expect to collect on any debt with this level of service? Thank God I don't have any business with them.

I requested a line of credit increase, which was approved. The increase was to purchase major kitchen appliances at COSTCO. I decided not to purchase the appliances because I received a better deal from another merchant. Prior to requesting the increase, I asked the following question: Would I be allowed to decrease my credit limit to the original amount that was on my credit card, if I decide not to purchase? The employee said yes. I decided not to purchase the appliances because it was sold out. I called back a couple of days later and requested to decrease the credit card limit back to the original amount. The employee that I spoke with said I could not decrease it below a certain dollar amount and that I had to keep it at the higher dollar amount, which I did not want.

Omg, worst harassment in my life from a someone trying to get my business. I wrote to the fraud dept twice (only option I could see for a person with no acct there), and asked them to stop sending applications and bothering me with them. I receive a minimum of 2-3 per week that I shred. This has been going on for about 2 years now. I see that they have a complaint process link in Google, but you must have an account with them to file one. No thanks ever, Citibank. I have all major cc's but will never, ever want yours. Completely clueless as to how to market themselves attractively.

Both my girlfriend and myself have had numerous issues with Citibank. They're literally incompetent. I have had my credit card info for Citibank stolen multiple times, never ever ever had a problem with any of my other cards. My girlfriend's card info was stolen and her account used, Citibank opened an investigation and assigned a person who did not answer the phone for 2 months! Finally answering to say that the investigation and account were closed. Citibank neglected to return any of the money nor did they contact her during any part of this "investigation". Unbelievably unprofessional. We are both closing all of our Citibank accounts and will be taking legal action. Use another bank.

Citi just canceled my card without any reasons. I called customer service and they asked me to write (cannot call, fax or email) to their Executive Response Unit based out of Sioux Falls, SD. All of my cash rewards (close to $1000) have also been wiped out. Again, when I talked about that with a customer service rep, the answer was to write their ERU. I cannot believe Citi would do something like this out of the blue. I have a credit score of over 800. I have existing relationships with many other major banks. I have all kinds of credit cards issued to me by major issuers including Chase, American Express, BoA, etc. I have never encountered anything similar to this.

This is regarding Citibank Diamond Preferred card. My suggestion - avoid, these people are thugs and violate the terms and condition and have no ethics. They will dispute your transactions and will not notify you. They will make transaction on their own and make you pay the bill. They will not respond to you regarding this utter violation of the terms and conditions (I honestly think what they do is illegal by creating transaction without the consumer consent).

I just returned from the Home Depot in College Station, Texas. The charge accounts for Home Depot is run by Citibank. The cashier at Home Depot was MOST helpful. The following is not her fault. I tried buying a $150.00 gift certificate for a friend that I have know for some 35 years. Friday is his birthday, and a person can always used a Home Depot gift certificate. What I thought would be easy turned into 15 minutes of pure hell.

Opened a business account, days later they call me to tell me they have to change the address because of their system. So far so good. One week later I find out while trying to make a deposit that my BUSINESS account is blocked. I am the only business contact so if I didn't get the notification means they did not notify anyone before blocking a business account... wait for it... yes the reason they block my account was missing documentation. When I called their call center because it was past 4 pm (I guess their tellers and bankers are more privilege than normal people as they work less hours) they couldn't offer me a solution other to return to this hell hole.

This bank has threaten me with account closures because I don't reply or call them on my account that been open with me since October of 2013. What is it they need to verify? Now after the last year of the poor business and banking practices I requested to close out my accounts. On the 19th they replied back they would close out my account in the next business days, that was 11 days ago. More of their deceptive, them deciding the way they will do business.

In January, I signed up for a Citibank Card with Best Buy in order to get a discount on purchasing a TV. A few months later, I requested a two funds transfers from my card to my bank account because I did not have the funds to pay a bill. The first one went through. The second, for $300 with a $15 fee, never reached my credit union. In April, I began a dispute process because I never received the funds. I have now provided two copies of my bank statement - one in June, the other in Oct - to show the funds never arrived. I never heard from them after sending the first. Today, I received a letter in reply to the second stating that the previous correspondence did not reflect a $300 deduction from my credit union account. THAT IS NOT WHAT I AM DISPUTING! What is wrong with these people? Do NOT SIGN UP FOR A CARD WITH THEM!

I recently got Citibank Costco card. There were 2 fraudulent transactions. Citibank sent me an email that they see suspicious activity and they blocked card. They called me to verify. When they called me, they had no idea about fraud transaction. I opened my account and told them about fraud transactions. They changed my card. After couple of days when I logged in, there was nothing in Dispute Center section of website. I called them again and they had no idea on transactions I disputed. So, I told them about these transactions. By this time, I had 4 fraud transactions. I changed my card again and disputed transactions. Same story after 2 days that I called them again and they could not find my disputes. I ended disputing same transactions 4 times to get them solved. They changed my card 4 times but seems their fraud detection and dispute system does not work. I am very disappointed with service.

I have been an account holder of Citibank for 13 years. I never missed a payment, used my bill pay & checking account regularly. Last July 9, 2016, I took advantage of their special promotion. Their promotion indicated that if you deposit a certain amount, leave the money with them for 3 months, you will be given a credit amounting to $400.

My fiancé went to the bank to cash the check. They told her "You can't here. Try though the bank few blocks away." So she went there and she forgot the sunglasses - Chanel glasses $650. She came back fast. The glasses were missing. She ask them for the glasses. They made fill out paper. So I made a big complaint and they found them 4 days later. The lady that works there, she did steal the glasses. She brought them back because they got her on camera and she said that she thought they were her friend's glasses but now the glasses are all scratched off garbage. They are thieves. I don't trust him with my money. Me and my fiancé we both going to cancel our accounts with them.

Please help me! I bought a Winix WAC 9500 Ultimate Pet True HEPA Air Cleaner online from Costco on Mar 30th, 2016 with the amount of $259.19. I used American Express Card to pay for it. I received an item a week later, I used it for almost 2 weeks, and I smelled an unpleasant smell; therefore, I have to return it back. Before doing so, I had called a number outside of the box which ask customer to do before returning it to the store. I did called many times, but there was no one to answer the phone. I had no choice to bring it to the store near by my house. I returned that item on April 12th, 2016. I had a return receipt. I thought that everything is OK, but it is not.

I am looking for other customers that took cash advance deals posted by Citibank this year. I was told that the total cost would be 3%, with payment due April 2017. I pay my monthly expenditures each month so the only balance is the cash advance, which I was led to believe was not subject to interest as unpaid balances. I am being charged about 36% per year on the cash advance, instead of the 3%, and I'm mad as hell. Citibank says I was made aware of it, but all I remember is the rep rattling off unintelligible small-print talk after telling me the only charge was the 3%. I'd like to know if others have had the same experience.

My elderly parents (92 yrs and 89 yrs) are being harassed by Citibank as a result of a Best Buy purchase. They went into a Best Buy to inquire about a Large Screen (curved screen) tv. Next day they came back and paid for the television upfront. They had inquired about financing, but decided to pay it all upfront. Signed papers for the delivery. Ever since they have been harassed by Citibank to pay a "processing fee" for something they never took advantage of. They paid CASH. Citibank calls them daily, daily. They have applied interest and it is now several hundred dollars. The caller tells them they will get their $ one way or another. Someone failed here, and someone needs to take responsibility and stop this harassment.

I am looking for a good lawyer to sue Citibank for after report that we never received order of $2800 from ALIBABA, they release the money to this thief company. My husband and I will sue CITI BANK for sure. DO NOT ACCEPT CREDIT OF ANY OTHER OFFER FROM THESE COMPANY.

I was working with Citibank to dispute a charge. After more than a month they mailed information that was TOTALLY UNREADABLE even with a magnifier. I called at least 5 times to talk to someone in the dispute department to complain about the paperwork and to further discuss the details of the dispute. I did receive calls back 2 times was NOT AT HOME and every time I called NOBODY WAS AVAILABLE TO DISCUSS the problem. Because they did NOT TALK TO ME and I did not immediately respond in writing with my side of the story they reversed the charge in favor of the vendor who did not have my permission to charge my card in the first place and then ONLY GAVE ME 30 days to dispute when I had not received a bill nor did I even find out about the charge until after the 30 days when I received the credit card statement. I WOULD ADVISE EVERYONE TO NOT USE CITIBANK FOR ANYTHING!!!

One of the worst sites I had to use. It's been like this for many years. Simple things like typing in the 3 digit credit card signature verification code will fire up an error that it needs to be a number. The site is so buggy that even if you type in 3 numbers, it registers as a letter. I am unable to update my contact information, I always have to do it over the phone. Really annoying. If the CEO of Citi card is reading this and scratching his head, it is because he clearly never used the site under real world conditions.

On August 11th, 2016, while away on vacation in a remote area of Wisconsin, I received an email from a credit monitoring bureau about an alert. It appeared it was from our Mobil credit card that we've had, used, and always paid on time for over 20 years. When we arrived home on August 14th, my wife logged onto the Mobil site and we looked at it together and it was difficult to tell what was going on. It looked like there was a previous balance from May 2016.

I was denied a credit card by Citibank. Once by mail and by the approval dept. I was told I was denied bc l needed to have an excellent credit level for approval. Understood, ok. I applied just to know where my credit score stood by a major bank credit standard AND I wanted to try the new card they were marketing. Not even 6 mo later I discovered that a Citibank American Airlines credit card was opened in my name with an $8,000 credit limit and sent to someone at another address. So wrong address! I immediately call the Citibank fraud dept. Four CSRs and an hour and a half later of continuous holding I finally reach a cold unconcerned CSR in AZ who wouldn't give me ANY useful info on how this could even happen. Some lame excuse about a Costco breach. I have never and no reason to shop at Costco!

When 2 trees fell on my house and 2 neighbors houses (8/19/16), I began working with my insurance company to get the trees removed from the roofs, the driveway and 2 sidewalks replaced, as well as replacing the shingles and some damaged wood trim. The house is worth over $** and the mortgage balance is under $**. That is less than 3.4% of the mortgage loan. I have already had the trees removed (the cost of that was $8,600). Citibank required my insurance company to make the check (more money than I even owe) payable to Citibank and myself. My insurance company said I should have no problem getting Citibank to waive their interest in the check so that my insurance company could direct deposit it into my account, which I needed to fit into a cancellation that the driveway contractor had for the week of the 9/19.

In June 2016 I applied for a business Citibank Visa Costco credit card. Upon making the application I was told that my application was declined because of the type of business they had me listed as, a "Depository Institution". My business is not a Depository Institution, it is a Real Estate Settlement Services firm. I asked what it took to get this resolved and the representative at Citibank said I needed to get my SIC code corrected with Dun & Bradstreet then reapply with Citibank.

I have had the CitiBusiness AAdvantage credit card for about 20 years. The website for this card has functioned quite poorly for the entire 20 years. The site remains "behind" technologically with frequent downtimes, no customer service chat available, and they don't even have the capability of downloading to QuickBooks, which many businesses use. I also have Citibank personal cards, and the sites for these all function far better than the business site. Because they don't allow a download directly to QuickBooks, I have recently been entering my transactions by hand. It's now the very end of tax season, and I had some more entries to make but this time could not even "VIEW" an online statement at all. The screen goes blank, and the company logo flashes repeatedly. This has been going on for at least the past week. Since there is no chat capability, I called customer service using the number I was given by an email I received from Citi.

My son applied for some credit at Best Buy to purchase a new laptop for college and was denied since he had no previous credit, Citibank is the credit behind the scene for Best Buy and they wouldn't even give him 50 dollars of credit even if I sent them the full amount in cash as collateral so he could establish some credit. So I cancelled my Citibank credit card and will no longer be a customer at Best Buy. It is pretty sad when a young college kid is trying to start off on a good foot and one of the top financial institutions won't allow him to get started and the CEO makes over 30 million a year. You would think a young person with a 200 dollar a week part time job could at least get a 300 dollar credit. 300 bucks is what Michael Corbat spends on dinner.

For 5 months, I've been submitting an extra payment on my loan. Four of the five months, the payment has not been applied to principal only as requested on the check. I have to call in each time, maneuver through their phone system and wait for somebody to finally assist me. At first, they blamed me for the issue. Then, they had no idea why this was happening. Now, it's a problem with the department that handles principal only payments. Who is going to be blamed next time? I just want to be able to make my principal only payments without having to call in each month to have them corrected. Honestly, how many other people are doing this, but not catching that their payments aren't being applied correctly? How much money is Citibank making from these "incorrect" payments?

A month after applying for a debit card and SUCCESSFULLY depositing funds into my account for saving, new account services tells me my account is being closed. The reason given, "You have not provided a driver's license to us". Not only did I not receive a notice or any messages online from them requesting anything, they sent a card and accepted my deposits as if everything was great. I work in the same parking lot as Citibank so showing my ID as proof is not an inconvenience for me. The fact that I found out a whole month later after attempts to use the card for an emergency, I call only to find out a restriction was put on the account. When asked if I can provide my state ID since I do NOT drive, I was given a number to new account services to call.

I got one of those cards to earn miles with AA. I had a credit score of 768. I left the country for a couple of months and paid my bills. When I came back I realized that there were some bill that hit after I left (~$20). I came back to $60 in late fees which I promptly paid. BUT more importantly, they reported me delinquent even though I had spend tens of thousands of dollars with them in the last year. Thus, due to me not paying for 2 months $20 dollars, my score went from 768 down to 595. Now I can't get a $10,000 loan for a used car. CITI trashed my credit score for a miserly $20 dollars! When I called their customer service they said they weren't going to do anything. No call the credit bureau nor help in any way. CONGRATULATIONS CITI, you lost me as a customer FOREVER AND EVER. I will NEVER do business with vermin like you. Enjoy the $60 in late fees.

Recently I received a notification from Citibank that my zero balance account will be converted to Citibank Savings account as soon as I do more than 4 debit transactions & each having a limit of 10K. Initially I thought it's a joke... but that's not. The conversion will be for Savings accounts where I have to maintain balance of 2L minimum, else fines & penalties to follow. This is a forced conversion, since 40K is your withdrawal limit online (4 transactions). This mean, Citibank is no more a reliable banking for my transactions then. In India, RBI themselves have given 5 for any ATMs, whereas this bank is restricting us with 4 - Absurd. Are they trying to go over RBI now by restricting and limiting the customer from doing the transactions? This is not a healthy revision and this has to be stopped!!!

I have called Citibank at least 6 times to try to resolve a disputed charge. Two times I could not even get through. The four times I did get a person, they either transferred me to a dept that was not open, and no one called me back as the message stated, or the person I talked with promised to research the problem and get back with me - and NEVER did. I can't tell you how frustrated I am with this company. I am going back to the best service there is - American Express.

My American Express card was taken over by Citibank after the change however Citibank has not still issued me a credit card but keeps harassing me for payment with calls at odd hours. I tried to resolve the matter at the Costco Citi Kiosk where they tried to issue a temporary card which was unsuccessful as their printer was not working. After repeated phone calls begging them to issue me a credit card so that I can set up a payment they just do not listen. They say, “We will take the payment over phone,” where I am supposed to handover my bank details to anybody and they will take the money from my account. They shuttle me around with different reps each saying the same thing. Is there any suggestion where I can resolve this? Should I make the payment on the phone without my credit card details?

I don't even want to give them one star. It has never been so complicated to open a new account... New account services is horrendous! I can't wait to close my account but since I can't use my account I can't close it. I would never bank with them! TD Bank and Chase are the way to go. Do not waste your time with the horrible condescending customer service they provide!

I opened a Citigold account earlier this year for a re-fi of my home. Citi was running a promotion of $300 if you deposited and maintained a minimum balance for 30-days. I deposited my money and did not touch it for 30-days. On the 45th day I called Citi to see if I need to initiate anything to get my $300. I was informed it was an automatic deposit that would occur in 60 to 90 days. Fast forward 90+ days, I called Citi to find out when the $300 would be deposited. I was then informed I was not eligible for the promotion because I was not target marketed for the promotion, even though I opened my account at a branch that was advertising the promotion, and the representative at the branch, signing me up for my account said I would be getting the $300 after 30-days. I got the runaround with Citi and I finally closed my account and took my money elsewhere. I will never do business with Citi again.

I have had a Citibank credit card for several years, but have not used it in over a year because I prefer the rewards from another credit card. I haven't used it, so I never go online to check my account and had not received a monthly statement from them. Well, when I checked my credit score recently, I found a collection/delinquent account ding on my report. Apparently, a yearly subscription had been charged to my Citibank card and no statement was emailed or mailed to me for several months. They just let the account keep going and building interest, put a bad report on my credit without notifying me. I spoke with a customer service representative and he didn't have any explanation. In fact, the company showed no remorse or accountability for their actions. I would really like to see how many people this happens to! They're unethical!

Citibank is authorized to make monthly withdrawals from my account to pay my credit card. I've noticed that they withdrew more than they were approved for. I contacted the toll free number speaking to someone in Manila who did not understand what the problem was. I asked to be transferred to a US operator who informed me there was nothing she could do to replace the funds. She offered me a credit but I needed the funds in my account to pay my bills. I went to their office to speak with someone and they referred me to the toll free number. I contacted an attorney to sue for bank fraud and was informed that it would cost more to present this case than what I was owed.

I have 2 accounts since 1990 and the service is HORRIBLE now! They carry over interest for 2 months even if the balance is zero. They no longer stand behind customers with disputes either! My payments have been changed to auto pay, which I did not authorize and they say it's just the systems error. From this point on, I will only use my Chase credit cards.

Citibank refuses to properly credit my Home Depot account. I've sent proper documentation twice via fax and they won't acknowledge receipt of my documentation. They refuse to dismiss interest charges on my account due to citibank mishandling my account. Citibank sent my account to a collection agency by the name of client services, Client services stated that the information they have shows a credited payment to my account. I can't get proper help from citibank.

It's the worst credit card that I've had in my life. I registered at Costco and week came a debit never explained to me and doubled twice before I could pay. I hate it when they treat me that way. With American Express I never had any problem and with this I've never used it and I've had to pay two surcharges unexplained.

I would like to cancel the complaint it has been frustrating but I found some people at Citibank who are being very helpful.

I have been a Citibank customer for over 22 years. As of the last 3 years or so, their service has gotten progressively worse. I have had multiple fraud attempt on my account and had my account blocked and suspended due to these transactions which were no fault of my own. However, this isn't the reason for my complaint, as Citibank was usually pretty good about catching fraudulent activity, warning me and stopping it. I recently made an airline ticket booking with my Citibank MasterCard bankcard. Citibank texts me questioning if this was a valid transaction, to which I replied yes by text message. I thought everything was ok, but was suspicious because I never received a confirmation from the airline. Turns out Citibank had deducted the ticket fee, not once, but a total of 3 TIMES from my account!! (total of about $2800) even though I had yet to receive a confirmation from the airline which I never did.

I received a phone call while I was at work in high school. Keep in mind, I was not of legal age to be able to get a credit card. The Citibank rep calls me demanding money, and I said as nice as possible that I do not have a credit card. He persisted to say I do and told me I have an authorized user card for my mom too. I told him I was at my high school job and never applied for a card, and again have no idea what the heck he is talking about. Come to find out, Citibank allowed my mother to do a paper application for a card, making me the main account holder and her an authorized user. They NEVER checked my age or identification to ensure my identity, nor hers obviously and I was not old enough to even get a card as I mentioned. They slapped the debt on my credit report for years! I had not even graduated high school and had debt!

All their phone numbers are directed out of the country. It is difficult to understand the heavy accents. I get a different response each time I call to find out why I have to pay 29.99% APR for the last 5 years. Wasn't Citi bailed out by the government at one time? First they told me my credit limit was over by 2 dollars and they can't view my account to see what options I have to lower my APR.

I was on hold for more than 15 minutes and finally hung up. Tried again and again more than 15 minutes! I was passed around three times. When I did reach them and at the last person she was rude like it was my fault. They don't answer the phone! In total I spent more than 45 minutes out of a busy day just to protect myself and report I was going to be on vacation in another part of the country. SO the "call us with any questions" is IF you have nothing better to do with your time... Plus there is NOWHERE on their site to discuss this problem. I won't be using this card again. Discover answered right away and was polite and helpful. After all I was only trying to do what they say and tell the company of my travel plans!

I have received the worst service ever from this bank. Their website is flawed and hard to use. Their phone system misreads your numbers and then decides the same numbers are ok after all. Their customer service representatives have such bad language skills that they are transposing the numbers of my deposits. This is a BANK, you just can't use someone who gets the numbers wrong. The phone help is ignorant of almost everything I would need to ask about. On top of all this, there isn't a single Citibank branch in Michigan. I started an account as an expat in 2007 because my company recommended it. I have only used the account when absolutely necessary and still been disappointed.

Had issue with my account called to have it sorted. I used my granddaughter's cell due to the low volume issues of my house phone. Partway through the call I became confused and asked a family member to complete the transaction for me. After both myself and my family being put on hold and yo-yo from rep to rep for over an hour, I demanded my account be closed. Company refused to close my account and they stated they could not fix the first issue because the IT department closed for day while I was on hold. Unbelievable. After several phone calls and handing over of wide range information, company is refusing to close the account. Is that even legal?

Interesting that all these reviews have one star. When is Citibank going to wake up and do something about the lack of customer service. I wouldn't even give it one star but had to in order to get the review in. Every time you call "customer service" (that's an oxymoron) the wait time is AT LEAST one hour. You almost have to take a day off from work to resolve an issue. Now, you wait at least one hour to then speak to someone who CANNOT help you... that is always a different department.

I was attempting to make a purchase at a Walmart and was declined. I called and was told that they declined me because I ordered another card for my wife. I was embarrassed and feel that Citibank owes me more than an apology. Cheryl the manager did not care to understand my position. I am so disgusted. I don't know if I should continue to use this card.

I guess I can call Citimetal instead of Citigold. 2 years ago I had a discriminatory experience with an financial adviser which was changed after I requested because she said she doesn't call me she calls only account with higher investments but nothing ever happens to their employees so they can treat customers as they wish!

I sent a money order payment that was cashed by Citibank and not deposited to my account. Because they were always slow in posting payments to my account it was 2 weeks before I realized that they had made the mistake. I had to pay the money order company for a copy of the cashed money order and forward that to the bank. They let me know that they have the verification but they are taking their time depositing it to my account while they are investigating what they did with the money, which is not my problem. I just want my money back. In the meantime my credit rating has dropped because of the payment not being made.

Horrible experience!!! They received my payment and have been sitting on it for 5 days, not posting to my account, yet has the audacity to call me several times to let me know my payment is LATE!!! I was transferred 8 times (going through 2 "supervisors" and 6 customer services reps) and no one could figure out WHY it has not been posted to my account. I have been a customer for 7 years and have never been late with my payments. My payment was received on 7/22/16, today is 7/26/16. Still the payment sits and I get collection calls and more charges on my account. I got a ton of "I'm so sorry... I do apologize" blah, blah, blah. So here's to 2 and half hours spent on the phone. I will NEVER get back and of course no resolution to this. I just have to sit and wait while they tack on more fees and penalties all the while they have my payment.

We were Costco AMEX customers for over 15 years with not ONE complaint. We have now been Citibank customers for barely ONE month and have had to call customer service 5 times and have received no resolution or answers. Problem #1 - When the card was activated the balance information did not roll over and AMEX access was turned off. So for over 2 weeks we had no access to see charges or balance information even though a balance was due. I called customer service and they told me "I had to understand that they had a lot to do with rolling over the new customers and they didn't know when I would be able to see my actual charges... but that I should pay the bill.

Our Citibank Visa was hacked and someone charged $1500 to it in one day. When we discovered it and tried to call Citibank Visa's Customer Service call center, we were put on hold over 30 minutes the first try, and over one hour the second try and nobody would answer. (See picture below for documentation). This is TERRIBLE Customer Service. When we finally got through the NEXT DAY their excuse was they had taken on Costco's credit card service and couldn't keep up with the call volume. That is no excuse. If they were going to take on Costco they should have anticipated a much higher call volume and geared up to handle it. There is NEVER a good excuse for Poor Customer Service... only lame excuses.

I had a credit card with Citibank for many years, with a very high limit. My credit score is excellent (814). Nevertheless this company closed my account without any warning whatsoever, which will have the effect of lowering my credit score by affecting the credit to debt ratio. When I contacted them by phone, a foreign sounding individual told me that it was for my "protection", as I hadn't used the account for 25 months. Really? When a credit card company is worried about a customer protection, they usually contact the customer before taking such drastic action. I also contacted them by email, after which they closed my online access, essentially shutting me off.

I set up a senior account for my elderly mother over 3 years ago. She is on a low fixed income. I was told there would not be a monthly service fee as long as we had followed the guidelines for this type of account (which we have). Every few months Citibank sneaks in the monthly fee. I call them and they take it off after I have been on hold and argued with them. This has probably happened now about 8 times. The last couple of times they have assured me that everything is fixed and it will not happen again. Well it has and once again I was on a chat line today. I am so done with Citibank!! Will be closing out this account and going elsewhere. The monthly fee is not a large amount but it adds up and they are dishonest!!

Stay completely away from this company. They do not answer the phone, and do nothing to help their customers. I have tried at least 8 numbers and Sat on the phone more than 1 hour each. They only pick up if they think you want to get a card. I would rate this company as evil.

This company is insane. Hire more people or go out of business already. Four hours to report a stolen/lost card! That's absurd.

Terrible, such an international bank. We were made to wait over an hour on the phone, but couldn't found my mom a Mandarin interpreter!!!

Very very poor customer service. Was charged $25.73 late fee for a payment due on July 3 and I paid on July 1. Tried to get fee waived but was only put on the phone merry go round with calls to the Philippines who did not understand the English language. Fee is not important but the manner of their extremely poor customer service is a problem. I have been an outstanding customer and always pay the total amount monthly to avoid charges (maybe why they are acting ignorant). Don't really care because I have other accounts with Citi which I will be closing out. Wish I could give zero stars or negative stars! BEWARE of this unethical and shyster business.

If I knew the customer service hold times would be over 90 minutes I would have never applied for the Costco Visa Anywhere card. I suppose its partly my fault for not reading reviews of the customer service. Hopefully this will help others make a decision not to use Citibank for any of their needs. So far its been 1.75 hours waiting for an agent. BEWARE.

Citibank credit card declined a transaction for absolutely no reason. I immediately tried to call and hang up after 90 minutes on hold. I called back and I'm already on hold for 23 minutes and still no answer. This is beyond bad service. It is adding insult to injury. I am a customer for 30 years and never missed a payment. Citi is probably going to say I am a bad customer to excuse their unacceptable behavior. They are just a very bad bank. Checked their website and there is no message suggesting a problem. By the way I'm am now still on hold so we are already at 90 + 30 minutes. We must impose minimum service standards to these banks. They are getting worse than airlines.

After waiting several weeks and never receiving my new Costco card from Citi, I decided I should probably figure out what was going on, since I had a balance on my AMEX. I first logged in to American Express and found the Costco AMEX was no longer an available selection for me. No worries, I'll check with support. A prompt came up that said, "Chat with a representative." Great, works for me - clicked it, and within 10 seconds I was chatting with a rep who answered all of my questions, got me the contact info for Citibank and thanked me for being a customer with AMEX. Wow, that was great support... now to call Citibank.

I believe Citibank is gone, done. I have been trying to contact them for days, on hold for over 45 minutes, even local banking centers don't answer phones. Website is down... What is going on with Citibank? Is it under hostage? Take over? I'm not paying my bill. This is wrong. Look into this fast!

I am so disappointed when Costco transfer from amex to Citi. I got a big problem after few days. My account was locked and I tried to call them. I waited over 1hr but I didn't get any response. Waited and waited. After 1 hr, I talked to someone and they said they didn't know because he couldn't do anything with my problem and asked me hold phone to talked to others and never came back. Then, I tried to called again and they said they had difficult technical and stopped my call. So, now I cannot do anything with my account.

I have provided proof the items were damaged, refused shipment, returned to the shipper and Citi still refuses to remove the 1246.00 charge from my account. The customer service is terrible. I would not have another card from them.

I always update my address with all my businesses and creditors when I move. I recently moved to another state and my credit card with Citi was not set to expire for two years, so I thought I was safe. While I am in limbo staying in another state staying with family while trying closing on a house, Citi decides to send me a new card out of the blue to my old address. I never got it, and they canceled my existing card, so when I tried to use it, it would not go through.

My new husband added me to a Credit Card Account he had, for the purpose of purchasing a dishwasher and school uniforms for his children. Because Citibank had access to my Social Security Number, they decided to add me to the total existing debt and trashed my Credit Score, too!!! I don't even have a card with my name on it. It's not my debt! I gave a Department Store Credit Card to my step daughter with her name on it as an Authorized User. They do not have her Social Security Number and IT IS NOT HER DEBT....my banker told me this practice is ILLEGAL and someone should be fired... this is NOT my first experience with Citibank and it's UNSCRUPULOUS PRACTICES but it certainly will be my last...

Worst customer service experience ever! The dispute was over credits owed to me and not issued. They will hold your money 30 days before giving it back to you. No other business does that. Credits are due when issued just as bills are due when received. I WILL NEVER do business with Citi again including at Costco. It's a shame that Costco decided to do business with these losers.

Two months of miscommunication from numerous "customer service" agents including providing me ATM's locations that do not allow for a deposit, only withdrawal... Best part was possessing ATM with a clearly printed CID number on back that did not jive with 16 digit acct. number on front of card (this error prevented any online/electronic transaction; in person swipe transactions still worked however). This Citi administrative error cause me 7 days with no access to $25k in account, as overnight replacement card promises were never delivered (yes, 7 days to get a replacement card). "Customer Service" agents said that I would be able to use old card until new one arrived... That was wrong, checking account was "suspended".

Back in 2008 Citibank, for no explained reason or advance notice closed our accounts. We called and they said they didn't know why it happened but would issue our replacement cards as soon as possible. We received the cards and when activating them they failed. Called Citibank back and was told there was fraudulent activity on the account and it was closed but they would issue new cards to fix it. Received the cards and activated. Used for a few months then again they were closed with no notice. Citibank apologized and offered to re-issue the cards. By this point our credit was impacted showing we had short-lived account activity. We swore off Citibank at that time.

I have been a customer with Citibank for 18 years!! I know this since when I call for some issues the overseas customer service representative always states that. Unfortunately, Citibank overall fees, customer service, and the financial institution itself has been looking its appeal and level. I can see like so many members I will too have to switch to another bank. They're ripping us off to hold our money and trying to dictate how much you can take out, clearing of checks, full checks longer, etc. I can see that this one time big bank will either be merging or bankruptcy in the near future. They all are not great! Not any interest. I sometimes consider reverting to under the mattress or safe. Just that the technology world we live in to do most transactions you are pushed into online, cards, cell phones, etc.

Citibank cannot handle Costco. I haven't had this hard time adding just a credit card to my account so I can pay it. This is ridiculous and looks like Citibank got more than they can handle. I miss American Express. I think I am going to cancel Costco and switch to Sam's Club.

Unfortunately Costco (a great company) has made a huge mistake switching from Amex to Citibank! I spend over $40,000 per year at Costco for our business and personal needs. I have excellent credit and excellent payment history for over 28 years and Citibank will not approve me for a card? Of course no one will tell you why so I patiently wait for the mailman to deliver their response in the mail which has already been over a week. I did speak to the local rep for Citi and he told me that they have an algorithm that dictates who gets approved and who doesn't. He also told me that he could do nothing and that they are heavily regulated, BFD, so does all of the other credit card providers out there!

I have been on hold trying to speak to a representative for hours at a time for the past week. I am not calling about a Costco issue. I want to set travel plans for being out of the country soon. I then tried this online and the system said it was "temporarily unavailable" even after I was already logged into my account.

Citibank decided to cancel a checking account I have without giving me notice or me giving authorization. A week after account was closed I had to move money into that account because my other active account with Citibank had fraudulent checks written and ACH debits that were not authorized coming through. At this time all this is happening I am in another country with no access to money except from the Citibank account. Citibank refused to open the account they closed leaving me with no access to money and stranded in another country. They continued to allow more fraudulent activity to come through my open account. All they had to do was open the closed account so I could move my money over and they refused to help me. They didn't return my calls, hung up on me when I did call and couldn't care less I was stranded with no money in another country. HORRIBLE BANK THAT DOES NOT CARE ABOUT ITS CUSTOMERS.

I'm so disappointed that Costco switched from Amex. American Express has wonderful customer service. Citi has hung up on us three times (so far). We can't even get the card registered to pay our bill.

After being a Citibank MasterCard holder since 1980, tonight, June 24, 2016, my card was denied twice at a local supermarket that I have patronized since 1989. When I contacted Citicard (after more than a 60 minute wait on my phone), I was told that the issue didn't exist with Citicard, but rather with MasterCard. MasterCard, upon phone contact, told me that the issue was with Citicard updating their server at 6 pm Central Time. When I called Citi, the rep denied it was their issue and told me that the denial came from MasterCard. MasterCard patently denied the blame and returned it to Citibank. Hm... Citi then moved the blame over to the merchant who owns and operates the supermarket in the town of 3,600 where I live. Ok, I am personal friends with that merchant. Me-thinks we're playing the blame game.

If I could give this business 0 stars I would. I've had fraud on my accounts multiple times. Each time it's a hassle to get my accounts straight. The last time someone stole my account information through citibank they made me change my account. After they gave me a new account (supposedly no different than my old account) no one told me I had to switch my ThankYou points to the new account within 60 days. This caused me to lose all the points I accumulated and then to add insult to injury the new account they gave me was basic checking which apparently doesn't acquire Citi points. So the whole time I thought my points were adding up using my card I was getting nothing. This company is absolutely ridiculous. You pay all that money to get poor service, security and false advertisement.

Being with Citibank for more than 10 years and today I found very disappointed with Citibank. Their representatives will trick you to upgrade your account and promise you for promotion credit that you will never get. After keep calling Citibank for more than half year and the final result is “WE CANNOT GRANT YOU the PROMOTION WE PROMISED”. Good job Citibank but I think I have to stay away from you!!!

I opened an account at this branch about 7 years ago. Recently, I request a debit card for my wife. It took 3 visits to this bank to complete this issue. I complained to the bank manager, a young lady. She did not solve this problem instead insulting me by saying I can take my business to another bank. So when the bank sent me a survey form asking what I think when I visited this bank and I said it is terrible, the manager was very rude. So today after I deposited 900.00 into my account, the manager invited me to her office. She told me that she will close my account at this branch in 30 days (there were no discussion before this). I have done nothing wrong with my account. 7 years never have an issue with my account so why the manager can close my account? Currently I am receiving my retirement check from the government. I also have a safe deposit box, prepaid, can she close my account?

I have a IRA account with Citibank and ran into to an issue where I needed to withdraw it. After 3 times filling out the application for the withdrawal and speaking with rude CSR agents that were not properly trained on how to do their job or the process, first I was told that the application needed to be notarized. Did that and it was sent back missing marriage and divorce documents for the third time. Took care of that and sent it back for this last time and now was told that it was processed and the funds will be sent overnight. We shall see.

I opened my acct with them with a fake promises that they will gave to me a credit card. That never happens. Nasty customer service. When they do not know how to treat a client, simply and easy hung up. This is the 4th time that I have to deal with this ignorant "customer service". I'M DONE WITH THIS BANK. Also they took the money for a overdraw, but the money was in my second account, "exactly the same amount" and they just said "we can not take money without your authorization". VERY CONVENIENT!!!

There is no proper and satisfactory response. No turn around time followed. Even escalated higher management. But unfortunately no or invalid response. Request all customers not to approach Citibank for any services.

Opened a CitiGold checking account without any problem. I tried to enroll my checking account to Thank You Reward but I couldn't. I called the customer service and found that my SSN is not certified and need to go to branch and have them MAIL W9 to the customer service for SSN certify. I also have a Citibank credit card under my name and SSN. I asked customer service to verify with my credit card account. Customer service simply refused and keep asking go to branch and file W9. No wonder why Citibank is going downhill. Cancelling my account.

I had an AAdvantage Citibank MasterCard card for 19 years. A balance of $29.98 was due May 14. As I have for several years, I set up the payment on my bank's e-pay system to arrive on the due date. I've never had a problem. (Although I HAD had a problem with Citibank on a savings account, but that's another story). When I received my next statement, Citibank had assessed a late fee of $25 plus a 50 cent interest charge because it posted the payment May 16. The $29.98 was debited from my account May 12. I called my bank and was assured Citibank received the funds May 13. I called Citibank and explained the situation -- and offered to bring my bank representative on the line -- but it insisted the payment was late and REFUSED to remove the late charge so I canceled the card. Citibank is guilty of bad business practice -- has been for years, in my experience. Basically steals from its customers.

I received an invitation for a credit card, 18 mo. interest free and 13.24% interest after that. In several places it guaranteed 13.24% interest on the invitation. My credit rating is great. I applied online. There was no place to enter my invitation number. When received card it was for 16.24% interest after intro 0% rate. After 45 minutes of phone calls, I was asked to fax in my invitation. I said I could scan it in - who uses a fax machine today - and email it. No email address could be supplied. I never registered the card as the customer service was so bad and it is misleading to guarantee an interest rate and then raise it. The credit card is meant to simplify things, not add more complications.

As part of a promotion, Citibank offered 50K American Airlines bonus miles for customers that opened a Citigold Interest Checking Account and completed certain requirements. I opened such an account using the required promotion code. Citigold confirmed in writing that I was enrolled in the promotion, that I completed all offer requirements within the required time frame, and that my AA number was linked to my account. Under the terms of the promotion, 50K AA miles were supposed to be credited to my AA account by May 29, 2016.

When opening an account there are numerous people available to assist you and answer calls. But when you are looking into an issue with your account no one answers the phones in the branch or returns phone calls so you are rerouted to the call center and its as if they have a list of generic answers to give you while getting nowhere near fixing the issue at hand. If you have a choice do not open an account here! I will be closing mine as soon as I am in a city that has a branch!!!

I have been a customer of Citibank for a very long time and traveled with their cards to foreign countries without a problem. They decided to pull out of Massachusetts and I learned of this when I paid a visit to my local Citibank and found it was no longer there. I called the bank and someone on the line told me where I could find another Citibank. I went to the address, they gave me and found no Citibank there. I then asked Siri for directions to the nearest Citibank and got another location. When I got I there I found no Citibank. I needed to deposit cash into my account. I returned home and went online to find out what was going on.

I tried to make a cash deposit for my wife because she is unable to get to bank due to spinal cord injury. I was told it was the bank's policy not to accept cash deposit unless you are listed on the account. To me this sounds so stupid. I can understand I cannot make a withdrawal because I am not on the account but the bank refusing to take a deposit especially in cash...ridiculous. Never hear of such a thing. I worked in the banking industry for over 18 years from 1972 thru 1987 with various positions from teller all the way to operations officer.

I am traveling abroad on business. After renting a car at an airport they locked my card. I tried to call and ask them to unlock my card or unlock my online access. They refused to unlock it, after repeated calls. They asked me to visit a Citibank branch but there isn't one in the country I am in. They said "Sorry, there is nothing we can do." The worst bank ever. Customer service is nasty and flat out disrespectful to say the least. I got hang up on multiple times. Run for your life.

The proliferation of offshore customer service call centers is becoming a real issue. While I appreciate the cost drivers involved, these should not be overshadowed by the negative experience that results. A call to Citibank in an attempt to replace a damaged ATM call, should not become an exercise in frustration.

I paid my total outstanding balance by the due date but was charged an interest rate on the next month's bill. When I called Customer Service and asked for a manager, the manager Cindy (**) was even more clueless than the regular rep. The regular rep understood the situation was wrong but did not have the authority to credit the account for the error. When I get to the manager, she says Citi charges interest on the account even if you pay the total amount in full. In addition, Cindy really needs to work on her customer relations skills and quit trying to explain her math skills to me and stop interrupting the customer.

I was opening gold checking 6 months ago with promotion 50,000 thank you point but up until now I call them several times, they tell me they need to investigation what is going on? I like what the hell they talking about? They just playing around with customer. No wonder nobody feel sorry when big bank like them in trouble & suffering. I closed all my 4 credit card and all my debit account with Citibank yesterday.

I'm writing in regards to CITI lack of responsibility and acceptance of stopping automatic payments without contacting customers. I've tried to communicate with them about how the mistake was on the company because I never agreed to discontinue payments. I had two cards with them and never had issues until they merged with someone else. One card continued to draft and I never noticed the other had stopped until I received a collection letter from a company. I also have Best Buy and Home Depot with Citi, both coming directly out of my account. Citi chose to close my other card but the payment continues to draft out of my account as well, proving that I've been responsible with my accounts with them. How can my accounts be closed but on my credit report I'm still showing as being current?

I wish I read these reviews 2 months ago. I just closed my Citibank credit card, which I had for 1 month. Here's why: Out of 25 transactions they declined 7 for security purposes and 5 for over my limit. I was over my limit because they put my 2 payments on "payment hold" so they didn't post. Although the payments were removed from my bank account in less than an hour. They DO NOT allow debit or credit card payments to the account via internet, only direct bank account transfers (which they put on payment hold). I was told payments to my account mid month usually trigger holds on my payments to them??? WTF!!! I spent over 2 hours sitting on hold with them over the last 30 days.

I had a credit card with CITIBANK since 2013. I didn't used my credit card for past several month due to having a better APR from another bank. I was going to buy a house and when I did check my credit score I found out my credit score went down because of account closure by CITIBANK. They closed my account without notifying me because of no transaction!!! What a reliable bank?! I won't do any business with this bank anymore in my life. When I contact the customer service they said, "This is normal, you are not alone. We do this for many of our customer's account"!!! I told them, "Are you serious? You should be sorry about what it happened!"

Citibank jumped to purchase our mortgage from another company knowing full well that they did not service that kind of mortgage. Our payments are always paid on time and we have equity in our house. When we tried to refinance our house to a lower rate, they claimed that they could not. We are now stuck at a high 6% rate. We tried to get help but they tripped us up in every way they could. This is the worst bank ever. This is a major part of the Too Big Too Fail banks who tried to ruin the country. Why are they allowed to continue to ruin the lives of millions on consumers? I see hundreds of complaints on this site. Why is nothing being done to protect people from this company? Can my star be cut down to 1/4 or less?

Thirty year customer who has witnessed dumbing down of this bank: a simple ATM deposit becomes a nightmare when its ATM camera within the machine misreads the amount of my deposit check, adding many more zeros. Citi sends me a letter stating it "deducted x amount from my account - with no detail": what, when, date? I'm left guessing. Pointless letter, forces me to call. My two calls to Citi phone customer service takes me out of the country but service rep who barely speaks English, needs me to repeat problem several times: still he cannot find any data in his system after ten minutes. Wait for supervisor: 30 minutes. So it goes. Second call, same rabbit hole.