ChexSystems Reviews

I called the numbers on the contact page to speak to a representative as stated there. The recording says, "No representatives to speak to here." I signed up and they said I would receive a letter in the mail. Nothing came. Now another bank account was opened in my name. How are we supposed to communicate with this company? Very disappointed!

Needed help with the website. Customer service was yelling at me. Not helpful at all.. Never again. Could not unlock my account due to horrible website glitches... Don't use.!!! Horrible Horrible Horrible.

I had never heard of ChexSystems before I submitted an online CD application at an Internet bank. Both Chex and that bank rejected my CD application out-of-hand because I had asked a different online CD bank application 2 days beforehand. However, the only reason that CD application was turned down was merely because I live in CA .... Something listed on my application before they asked Chex about me! Since that bank didn't allow online applications from CA people, they should have told me that when I was telling their customer representatives I live in California! Now, Chex has me marked for rejection of all future CD applications from all other banks - based only on a single request from a bank that should never have even asked Chex for any info about me! After I had downloaded and read Chex's reasons for my rejection (solely due to 1 request from 1 bank), I filed a dispute with ChexSystems to disagree with what they did.

Applying for an account with a credit union. Was told by CU there was a freeze on my account by Chex. Called Chex and was told no freeze. After 30 minutes of answering questions, was told they'd mail Consumer Statement. One week later, no statement. Called Chex again. After another 20 minutes, was told they'd mail another statement. He suggested getting statement online. 3 attempts all with an error message saying my report can't be completed online. In the meantime, this crap company is holding up an important loan by at least 2 weeks. Avoid them at any cost. Unacceptable overseas customer service. Difficult to understand.

I have been getting the run around about my dispute. I been told different things each time. I had a rep tell me to try harder when I told him I was not successful in my search. For a company that has a lot of pull, they sure are very unprofessional and they lack real customer care. This is sad, not only do the people lack knowledge and compassion. The automated service never hears you or compute the buttons you enter. This company is truly one of the worst for help.

I literally can't open an account! The bank said it was b/c of information they got from ChexSystems, so I ordered their reports on me, but they have nothing on them! Literally, "reported information" section says, "No information found". The Inquiries section, simply lists the banks that I applied to open accounts with for the past 3 years (5 banks listed and 2 are my current banks). Nothing positive or negative, simply my name, address and last 4 of my SSN and the name of the banks - nothing else. The "Retail information" section says, "No information found". The "History of Checks Ordered" section says, "No information found". SSN Validation section, simply has the state and date that my SSN was issued (nothing positive or negative). My FICO credit score ranges between 798 and 807, but their score is in 682 - what? I have no debt, no legal issues, No liens, no unpaid bills, no closed accounts, no financial issues at all.

ChexSystem customer service agents are all in India and cannot be understood because of heavy accents and the agents do not comprehend English. It is impossible to have any issues resolved. They do not have tech support to help with their online portal that you must register with to receive communications. If there is a glitch with the portal, then you are out of luck. I've tried writing to the mailing address but have received no response. This ChexSystem agency has the ability to control your banking life and exclude you from ever having a bank account. I don't know how to remedy. I filed a dispute online with ChexSystem, but cannot access my portal to receive any messages that they are sending. No one can resolve the portal issue. No one will tell me why they have declined my banking application.

I just moved to a new city and tried to open a checking account. ChexSystems prohibited me from doing that. My credit score is 820. I've owned several properties. I paid off my Mercedes a year ago. I couldn't be a better risk and yet they told the bank I was a bad risk. When I received the "Report" there was NOTHING on it. My past addresses were correct but that was the extent of the correct information. The entire report was "No information found" I've been trying to talk to a representative of the company without any success. Why are they still in business?

They give banks false information. It's impossible to get hold of a live person. Try to request a report and the website just keeps refreshing! I be been turned down by several banks even though my credit score is over 800 and just came into a lot of money. I tried to open a $50,000 cd and was turned down because of ChexSystems. One of the biggest scams! This company should be banned. Check out other reviews on here.

ChexSystems is a bleepin' nightmare to deal with. If you've put a freeze on your credit for security reasons and need to open a bank account, you'll invest significant time (hours) trying to get ahold of a live person, and when you do, they tell you to call another number for which there is no representative available if though it is during business hours. I requested my security freeze pin be mailed to me 1.5 weeks ago and still haven't received it. What a ** show this place is!