2.9/5 (1376 reviews)

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Overall Rating2.9 out of 5
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About Certegy

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Certegy Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 22, 2023

No good reason to refuse a paycheck other than 20 reasons it might be. Call them is a waste of time in a phone tree. They will not allow you to talk to a real person. Creates bad attitudes between store and customers. I WOULDN'T RECOMEND TO ANY STORE OR CUSTOMER. PLEASE SHY AWAY FROM DISCOURSE BETWEEN YOU AND YOUR CUSTOMER BASE.

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Verified Reviewer
Original review: Feb. 19, 2023

They claimed a check I wrote to TJMaxx was not paid and I was denied writing checks at other stores because they lied. My check did clear and they could provide me zero proof it didn't while I provide proof it did. This company is the worst and I will never buy anything from any retailer who uses them!

2 people found this review helpful

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    Verified Reviewer
    Original review: Feb. 15, 2023

    I am a widowed mother of a 13 daughter and I own my own small business. Therefore sometimes people pay me with checks. I have cashed hundreds through Certegy and then a customer gave me a bad check and I of course didn't know it was Bad so I took it to the Western Union at my local Krogers as I always do and they cashed it. Fast forward a week and said check bounces and certegy puts it under investigation I comply by giving customer's name and number and any other information they needed as well. Certegy apologized about my current no cash any check ban but assured me in less than 30 days they would complete and resolve this issue for me.

    So patiently I waited, then I get a letter in the mail that says the ban has been lifted and the investigation has been resolved and now I may cash checks again. So 2 weeks later I get a check from a customer as payment and I went to the Kroger to cash it only to be embarrassed by certegy who is once again denying approval of cashing the check.

    The bank the check was written on was a Pennsylvania bank and I'm in TN so no going to the bank check is written on Walmart was a no go because they also deal with certegy, I couldn't afford to wait for the funds for 5 to 7 days a bank and then worst part of it all I could not get ahold of a human being at certegy. They absolutely make it next to impossible. Meanwhile I have a little 13 girl crying because now momma can't get the things she needed for her track meet or her lacrosse team so as a widowed mother I had to take what I earned at my small business and go to a check cashing company and give up almost 100 dollars of the check to get it cashed.

    I am so upset with this shady ** company that claims to be risk management for companies and yet their customer service is non existent and in the rare event you do get a human being it's hard to understand them because they speak broken English and at this point I am irate that a company as big as Walmart and krogers would use a risk management company with these terrible business practices and unacceptable low rate customer service skills.

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    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2023

    Yesterday I made a quick stop by Dollar General for a Dollar General gift card, birthday card, and some laundry supplies. After I wrote a personal check, the cashier informed me it was declined. I was shocked because I have never written a bad check to Dollar general and I knew the funds were there. I paid for the purchase with my debit card with no problems! I do not want to give this company all my personal info to get an explanation that will probably still end up being unclear.

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    Verified Reviewer
    Original review: Dec. 27, 2022

    Went into Lowe’s to buy a chain saw. My check was declined. Call Certegy and got a ** answer why my co check was declined and in 40 year I never bounce a check. This co is bogus. Company should be shut down. Have no idea what they are doing.

    3 people found this review helpful
    Verified Reviewer
    Original review: June 9, 2022

    I had a MoneyGram money order that I bought at Walmart get lost in the mail. Moneygram sent a replacement. Certegy denied me cashing that at the literal Walmart I bought the original money order from. I called and got some super generic reason from robo voice mail which did nothing to explain the denial. No way to reach a human rep btw.

    7 people found this review helpful
    Verified Reviewer
    Original review: March 29, 2022

    My went to a dollar store and wrote a check for 28 dollars. It got declined..they tried again and she wrote a second check. It got declined so I called my bank and they were not sure why it got declined. Come to find out it's this crazy company. So I called their number. No answer. How shocking. I called Dollar General with no help. I called the number they gave me. No help. But they did give me a new number to call. I asked if I was just getting passed around. So now I will try it. But it's not your business to know how much I write checks or even how much they are for just if they clear. Nice job.

    6 people found this review helpful
    Verified Reviewer
    Original review: March 8, 2022

    Earlier this year filed a complaint against Certegy with the FTC. Now my card that has never been declined gets declined by Certegy, I can not get through to anyone in Certegy card services, I was able to get through to Certegy check services who is unable to give me the number for the card services department or the number to the CTX operator that would know the number for the card services department, they are even unable to transfer anyone to the correct department, the company has made it EXTREMELY difficult to get to anyone that can assist people and when you do get someone they have no information.

    7 people found this review helpful
    Verified Reviewer
    Original review: Oct. 16, 2021

    Walmart will sell you MoneyGram money orders and use Certegy as a third party no name company to deliver fake reasons for not cashing the same Moneygram money order. Stealing cash and then refusing to return it is criminal.

    9 people found this review helpful
    Verified Reviewer
    Original review: Sept. 28, 2021

    I bought a MoneyGram from my local Walmart and a few days later I really didn't need it. So I had my sister write it out to me and it was declined at the same Walmart that I purchased it from. You call the number on the decline receipt and there is no way to talk to a live person. I have the stub for the check but because I can not find the register receipt they will not cash or give me my money.

    7 people found this review helpful
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