Cenlar Central Loan Administration

Cenlar Central Loan Administration


 3.8/5 (408 reviews)

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Overall Rating3.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 3, 2023

Cenlar took over our existing mortgage loan in February 2023, even though the previous mortgage company and myself submitted all proof and bank payments that we were paid in full on our mortgage until March 1, 2023 Cenlar is demanding a payment for February even though we have provided all documents that it was paid prior to them taking it over, every month they say we are 30 days late even though I continue to pay my payment on the first of every month. Since they didn’t directly receive a February payment to them directly they are saying were constantly late and sending demanding delinquency letters.

The customer service reps are not helpful one bit. Every time we call each one of them tells us a totally different scenario or what to do, I even had one customer service rep Miss ** tell me “this is what happens when you pay your bills early“. I am completely blown away by this company, and their lack of wanting to help their client in any way, shape or form. I would understand if I could not furnish any proof that the payment was already made but we have submitted everything showing it was and they still won’t accept that. They want a payment directly to them, we are now seeking legal counsel.

I have refused to pay an additional payment since I did pay it already and we are obtaining an attorney. I highly recommend anybody not to sign with this mortgage company as I believe they are fraudulent and dishonest. They have made this process of us buy our new house last year, the most stressful and unhappy time for us, when it should be the most exciting.

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Verified Reviewer
Original review: April 10, 2023

Cenlar did not apply payment to our account but held the check. They then charged per diem until they received additional amount. The account should have been closed but when they had not turned off the auto payment and withdrew, without consent, money from out personal checking. It has taken over a month to get that money back from Cenlar. We spoke and messaged through their portal numerous representatives with little to no help. We will never use Cenlar again. We highly recommend to find a different company to do business with!

3 people found this review helpful

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    Verified Reviewer
    Original review: April 4, 2023

    This is the worst company I have ever dealt with. They talked us into a Covid forbearance, assuring us that after it was over we could streamline the loan and probably get a lower interest rate. They then denied us for the streamline loan because we hadn't made 6 monthly payments in a row (the payment I called to make would've been the 6th but the person told me not to make it because of this "new program"). So they tell us we have to modify the loan. Okay. Packet one mailed. Unbeknownst to me they didn't receive it. When I called a month later they tell me we are in foreclosure! So I send the packet again by fax. I call two days later. They can't accept it because some of the documents are expired. So I REFILL out everything, send me documents and resend it.

    I wait a month and after hearing nothing I call. Denied for insufficient income. Mind you, we've both received significant promotions and our income is well above what it was at the time of the loan. We could comfortably qualify for a $600,000 loan. Our current mortgage is only $365,000. So, the VA (yes, my husband, a Veteran, is getting this runaround!) and they tell us to reapply....again.... and change up the "hardship" documentation to state that it was RECOMMENDED we go into forbearance. So a new packet is sent in January and we wait.

    2 weeks ago there is notice of auction sale on our door!! No phone call, no letter, no communication. Nothing. They set a foreclosure date for August. My dad is in final stages of dementia with very little time left, my mom, who lives with us just went through a mastectomy and is in chemo treatment as we speak. And now I have to field calls from vultures trying to snag up our home before it is sold! I'm livid. I need to know if anyone else has dealt with this and if there may be enough of us to consider a class action lawsuit. It's disgusting how we are being treated. I feel like they planned this out and have something to gain by taking people's homes from them. They are denying short sales because they know they'll make more at auction. They are no better than organized crime.

    4 people found this review helpful
    Verified Reviewer
    Original review: March 9, 2023

    This is in regard to fire damage to my home that occurred on 3/17/2022. As with all fire insurance claims, the insurance company releases payment to me & my mortgage co (Cenlar) to be kept in an escrow account. On 2/7/2023, I requested a progress inspection by Cenlar. Funds were supposed to be released to pay my contractor to continue work. As of today, NO ADDITIONAL FUNDS have been released. I have called Cenlar every day since 2/28/ 2023 asking where my funds are only to be notified of different excuses why funds haven't been released. I am still waiting on funds and now my contractor has ceased to continue repairs until funds are released to pay them. To date, I am out $39,000 of personal funds I paid the contractor for work done in February 2023.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 15, 2023

    I had a HELOC loan with Cenlar and not only did they not disclose hidden fees such as annual fees but put it on monthly bill and although I was an autopay and seemingly paying the "fee" it kept showing up monthly on the bill and kept inquiring why (7 attempts) with no response. Turns out even if you have automatic payments they won't accept online payments of the annual fee-you have to call separately and pay via phone for an extra fee. I decided to transfer my loan after several issues with customer service. I tried to pay off the loan online and they wouldn't let me. Required a wire transfer for a fee, ofcourse, and also required you to FAX a signed document- wont accept online. They also charged several miscellaneous charges such as recording fee, loan ending fee, etc. Customer service was the rudest I ever experience. Glad I'm not a customer anymore. They will charge you extra every chance they get.

    4 people found this review helpful
    Verified Reviewer
    Original review: Jan. 31, 2023

    I have an overage of $4000 in my escrow account for my mortgage. Upon further looking, they claimed they mailed a check for this amount. This never happened. Since I never cashed the never received check I complained about, they keep putting the $4000 into this escrow account from year to year. Should be illegal. They apologize but continue with this foolishness.

    3 people found this review helpful
    Verified Reviewer
    Original review: Jan. 12, 2023

    Here is the detail. The Sept 2022 payment was made from two sources, which the company didn't accept. However, since this was a court related issue we made a conference call between Cenlar and the two of us (payers) and the customer service accepted this one time payment from two sources as an exception. Then I paid the October 2022 payment from a single source over Cenlar automatic payment system. When I check my online account around last week of Oct 2022 I saw the payment of both Sep and Oct was not honored. I called Cenlar customer service to know why. She said that the payment was not authorized by my bank. (I pay directly from my debit account). I called my bank and asked why it was not authorized. The bank replied that they did nothing and the payment has been processed as requested. They gave me the special number associated to the completed payment.

    I get back to the Cenlar to claim. They asked me a reference number for the payment so that they can research the issue. I provided it. After a week when I ask what is the status, they said reference number is not enough and they need bank statement. I sent the bank statement. After some days when I call and ask the status, they said bank statement is not enough and they need the bank transmittal number. I sent the bank transmittal. Finally, after all this they told me the answer they told me at the beginning, the payment was not authorized.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 21, 2022

    Right now I'm am moving after being evicted from my home I've been in for 25 years, I remodified my loan making payments and then I got my check returned and then I get a knock on my door from some guy telling me my house is being auctioned that morning no notice never served and now here I am. I filed with the FBI and other agencies. Now I have to move until it's resolved.... BEWARE OF CENLAR.

    6 people found this review helpful
    Verified Reviewer
    Original review: Dec. 14, 2022

    I got a loan for a duplex and that company sold my loan to Cenlar. Truly disturbing. In the middle of November, I received a demand letter for payment on my loan. I never heard of the company and thought it was a scam. I called my company and informed them they had been hacked and then they explained to me they are the new company. Tonight on 12/13/2022 Justice the manager verified they did Not send me a welcome letter. My original company took my November payment. They informed me Not to give Cenlar any money or any information as they will send everything to them. I thanked them and moved on.

    On December 1st Cenlar took a payment early. So, I thought. Then on December 5th they took another payment. I called to find out what was going on. They informed me it takes up to 60 days to get our money and so you are behind. They acknowledge they know I made my payment however they are so GREEDY they don't care. They want their money now.

    Cenlar has Not communicated with the other company and I have had to play middle woman for the past 2 weeks. I explained to Justice tonight that, "Dorothy explained to me you have not sent a request for the money and you need to do that." He said he would but I still need to send them the money. I asked why and he stated because I am behind in my payments. I then asked Justice, "If you are requesting the money I paid and I send you a payment I double paid, so what happens to the money." He refused to answer the question and I asked twice. He then informed me they were going to start letting the credit bureau know I am late. I told him I had proof I paid, and I can send it to you. He stated no need to.

    No one informed me and Justice feels as though I should have somehow known and paid them and not the company I got the loan from. So sad. They have No care for people. They only want money whether you owe it or not. They refuse to work with me. They refuse to have any compassion, grace nor mercy even though they know I made my payment. Justice acknowledged it takes 60 days for all the transitions to happen, but in the end they do Not care and they want double payment. STAY AWAY FROM THIS COMPANY. I HAD NO CHOICE, Erica even acknowledge they changed my original contract which to me seems like that should be illegal. I set my payments to come out on the 7th of each month and they changed it to the 1st, because they want their money.

    3 people found this review helpful
    Verified Reviewer
    Original review: Oct. 18, 2022

    CitiBank mortgage gave my loan account to this incompetent business. Can't cover all the problems because I'd could write book. When calling customer service about a simple question or answering a simple question, I've literally been put on hold for hours. Then if they couldn't answer one of my questions, they would just hang up (at least 5 or 6 times).

    It actually took them nearly 9 months to recast our loan . We paid $150,000 in advance to lower our monthly payments. I asked repeatedly over several months what my new payment would be. So they gave us an estimate and we paid based on that. Well, rate went up a bit, maybe $60-$70. So, they cashed our check and then told us they hadnt received a payment. Oh, and after one of the many hours trying to speak with someone, they inform me that because the check was short, they sent a check back to us so they could claim nonpayment. Remind you, this was after I gave them $150,000 in advance. Final word, Do Not Use CitiBank for a mortgage of any kind. Do Not Use CITIBANK!!!! Maybe they'll get the message and dump Cenlar. One star was too much to give them!!!

    12 people found this review helpful
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    Cenlar Central Loan Administration Company Information

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    Cenlar Central Loan Administration