Cenlar FSB Reviews

I had my mortgage with Taylor Bean and had set up an automatic withdrawal from my checking account in August. Online info said it was confirmed, but nothing was taken out. Then I learned of the bankruptcy and kept trying to get information.

I refinanced my mortgage about 1 yr ago and it was bought by CENLAR. For the first couple of months, my payment was posted on time without any problems. But for about the last 4 months, the payment has been consistently posted late when it was mailed at least a week in advance. Each time, I have been charged a $70 late fee and now they do not want to remove it. When I call, I get no explanation as to why this is happening, and I am offered to pay online for a $3 fee or have the payment drafted out of my account every month. If the payment is drafted, they pick the date, not you, and unfortunately that does not work with the way I get paid. Leaves me no choice but to mail it, but I am beginning to think the $3 is the better way considering the high late fees.

My mortgage was being serviced by Tayor, Bean, and Whitaker, but was transferred to Cenlar. Cenlar they demanded an additional ~50% in monthly payments over what I had agreed to in my loan and had been paying for many months with no problems at TBW. I called Cenlar several times to try to figure out why I was being charged all these additional line items including Homeowner's Insurance which I don't want and never agreed to and some others that they never adequately explained to me.

My loan was transferred from TB&W to Cenlar in September 2009 following TB&W's shutdown. There is a $2500 escrow shortage, though taxes, insurance have not raised. Cenlar claims that TB&W did not properly report/collect the monies and since their bankruptcy, there is no recoupment of escrow. As a result, my monthly payments have increased $200 because I have to repay the shortage. Though the loan is a Freddie Mac loan, I am unable to refinance under HARP because of new incentives that were attached to the loan during the transfer to Cenlar. Cenlar will not refinance Freddie Mac loans because they say they are not an originator. As a result, I am having to work with another mortgager to try to refinance. But Freddie Mac says I am ineligible because of the incentives now attached to the loan that benefited Cenlar. I am current on my mortgage and I am a victim of the economy and the bank scams.

Taylor Bean & Whitaker home mortgage sold to Cenlar. Payments doubled due to shortage in escrow for homeowner's insurance and property taxes (which I paid personally). When I contacted CENLAR, the customer rep pulled my record, said TBW tripled "force" billed me, creating a shortage in my escrow account, which was then transferred to CENLAR. They said to continue making normal payments while the matter was being investigated. Then I get a voicemail message from the same rep who tells me that I have to prove that I paid the taxes and insurance and that the insurance company received payments from me and not from TBW, as well as disprove that TBW forced billed me. This is for 2007!

A rep called to question about Feb. and Mar. non-payments. I explained about the insurance forced on the mortgage when I already had insurance that had not been cleared up and I did not have the correct payment book. Then I was connected to Ruth. When I explained all this to her, she said I could get new book and payments were $6. I said no. She suggested my agent contact them and I told her the agents has talked with them and paper work was sent to Cenlar proving coverage which she says they don't have. When I told her I was going to contact the Attorney General, Ruth hung up on me.

Cenlar mortgage bought my home mortgage from Taylor Bean and Whitaker in the second half of 2009. Cenlar continued to use the "direct transfer" payment that I had set up, so Cenlar automatically deducted the mortgage payment, home owner's insurance payment, and local tax payment. I trusted Cenlar to pay my home owner's insurance payment. Cenlar claimed they mailed the payment on 2/17/10, but the Safety insurance company claims it was not received, overdue, and my policy will lapse in two days on 2/26/10.

I refinanced my loan with Central, on November 25, 2009. At that time, there should have been well over six hundred dollars in my escrow account. This money should have been returned to me. It's my money. To this date, I have received $93.90. According to my records, they owe me $536.98. I called their customer service on February 2, and they told me I should get the rest of my money by the end of the month, maybe. No kidding, she said maybe. Any help will be appreciated. I am retired, and live on a fixed income. Five hundred dollars, is a lot of money to me, and I don't intend to be cheated out of it.

There have now been four incidents of Cenlar reporting that they have not received our payments. We pay our mortgage through our bank and thankfully have records of all transactions from TD Bank to Cenlar. We pay over 10 different companies through our banks online bill pay service and have never had an issue with any payments to other companies. Cenlar claimed to have never received a check three weeks after it was mailed from our bank. The company claims to process the checks the same day they are received. Funny then how it takes over 10 days for a check to reach a destination in the same state which it was mailed in!

Of their own accord, they decided to add property taxes to my bill. I paid my property taxes directly to the county of Greenville. I have sent them several letters proving my payment to the county. They have ignored my letters and still bill me for taxes. Today, they returned my mortgage check claiming I did not pay the complete bill for which they again, mistakenly, included taxes. They also are billing me late charges! I am ready to take this matter to my attorney. This company's behavior is outrageous.

My mortgage was transferred to Cenlar in August 2009 from Taylor, Bean, & Whitaker. I wrote a written request to Cenlar on 12/11/09, indicating that I pay my own Hazard Insurance and not to escrow this. Despite my written request, they paid my hazard insurance, resulting in a shortage in my escrow account for the year. Subsequently, my new mortgage payment increased. I discovered this after my insurance company sent me a refund check, since I had already paid my insurance. I contacted Cenlar on 12/29/09 about this error, and talked to Jeff S (ID#Z77). He stated that he would rectify this error and stated that I should send the refund check to Cenlar to have it deposited into my escrow account. He stated that my monthly payment would be re-analyzed to rectify this error. I was informed that this would be rectified by 1/20/10.

Dealing with Cenlar since they took over TBW mortgages has been the biggest nightmare of my life. Ironically, I never had any problems with TBW. Back in September, I wanted to know if I could modify my loan, since I had been in the process (signed all the closing papers, in fact) of refinancing with TBW. I sent an email, and to this day have not received a response, and spent hours on hold trying to get through to customer service. Finally, I was told that they are not doing any kind of modifications.

First they didn't pay the insurance out of escrow. It was cancelled. Then they are charging me $337.41 a month for county tax, which actually should be $34.77, and returned my payments until I pay the wrong amount which they said they would refund but can't change the amount due until it is current. I don't know about you, but I don't have an extra $300 to send them a month until they get it right. I didn't think anybody could be worse than Taylor Bean and Whitaker. I was wrong.

Another homeowner surprised to learn that our mortgage had been transferred from Taylor Bean & Whitaker. We also have always paid our hazard insurance directly, but Cenlar added it into our escrow analysis (in October, 2 months after the transfer occurred). The end result was that our escrow payments nearly doubled, to almost $600/month. (Cenlar did not actually pay our hazard insurance, at least).

My previous Mortgage Company TB&W went out of business, and my account was transferred over to Cenlar. Due to a mistake in the transfer, Cenlar shows that I do not have home mortgage insurance and tacked on a hefty escrow fee of $3200 during the transfer and $673 additional monthly. I have spoken to multiple customer representatives and faxed in my proof of homeowner's insurance twice. Each time, I was promised that this was taken care of and the money will be refunded. I was even promised by the customer service manager last time that they would at least freeze my automatic withdrawal until this is resolved. However, Cenlar has continued to take money from my account. This has gone on since August, and that's close to $8,000 extra they have taken from my account. I've also submitted multiple emails on their site asking for assistance.

This company paid home insurance and flood insurance to Travelers Ins. with authorization. We had already paid these premiums to Travelers Ins. before due date and have cancelled checks in possession. We have no escrow account with Cenlar. Travelers has returned this money by checks to Cenlar, and Cenlar admitted that they have received the refund checks for Travelers. However, Cenlar has thus far refused to credit our non-existent escrow account and still shows that we have a negative balance for the money they advanced to the insurance company without our knowledge or authorization. This is the most unfriendly, unscrupulous company I have ever had the misfortune to deal with. We did not pick this company, but mortgage was sold to them from Taylor, Bean without only communication to us. No wonder, mortgage companies and banks are failing. Their accounting department and customer services department need a total overhaul and replaced with people who are knowledgeable. I have spent over 8 hours in phone calls and emails and always get someone who admits Cenlar is in error but "I cannot do anything about it.

As the rest have stated below, we have been dealing with Central Loan Administration for months. We were with Taylor Bean and Whitaker and for months we had no idea who even had our mortgage. By the time we received our first invoice months later, they had started taking out way too much in escrow. Our taxes were supposed to pay $2778 this year and instead they took $4140 into escrow for taxes. After faxing everything they have asked for over and over, still no solution. We call and they say, "I will forward that to my supervisor and they will call you back", which they never do. So, to top off the continual overpayment each month on our Tax Escrow situation, we discovered today that they have charged us not once but twice for Homeowners insurance Escrow. Instead of the $924 we owed, they took it out twice. But here is the real kicker: they took out the payment twice and then did not pay our insurance company and we now have an uninsured home, thanks to their non-payment. That is hands down the most irresponsible banking I have ever heard.

This company and only this company in our new addition, Villages of Woodlake in Little Elm, TX completely miss calculated our escrow accounts. They did not calculate them at all in fact as set forth under RESPA law. They merely used the previous years figures as guidlines which they can only do if they do not have anything else to go by, and they did have the appropriate bills from the county, and refunded money, dropped mortgage payments, and caused the escrow accounts to be so short and such a large deficiency that the house payments were without warning at all put up over $400.00 dollars per month. They told us the estimated wrong, but we must pay this back in 1 year or go into default on the account. I have spoken to many people in my neighborhood, and ONLY those people who had there loans serviced by Cenlar were affected. All other homeowners escrows were correct. Please help. This can not possibly be legitimate, or acceptable practice, and why shouyld we be liable for there failure to calculate correctly. Chase who under wrote the loan state they have no control over this, and also state we will default on the loan if we do not keep the additional payments up.